Remote support specialist jobs in West Sacramento, CA - 205 jobs

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it. Job Description Job Title : Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: High School Diploma (or equivalent) with additional education preferred. IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications. Responsibilities: Daily support of network and workstation printers Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary Keeps the customer up to date on the progress of problem resolution Provides end users with detailed remote access knowledge and documents complete trouble shooting information Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager Responsible for on-site hardware & consumables inventory Responsible for printer procurement as required by the customer Responsible for printer hot swap inventory Documents and reports all fleet meter reads Maintains printer fleet tools/databases. Thanks , Asma Additional Information All your information will be kept confidential according to EEO guidelines.

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Qualifications SKILL SET Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required. Additional Information Thanks & Regards Praveen K. Paila ************

Your Role The Technology Services and Operations team supporting all end point systems and technology. The Technical Support Specialist will report to the Supervisor of End Point Field Services. In this role you will be assisting our customers with computer issues either on-site or remotely while providing the highest level of customer experience possible. Other tasks include imaging and deploying systems to customers for both break-fix and refresh for lease returns. Documenting Service Now with the highest quality notes and keep asset tracking system up to date. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your Knowledge and Experience Typically Requires minimum of 3 to 5 years of experience. Vocational or technical education in addition to prior work experience desired. Experience working with Microsoft Client Operating systems Win10 in an operational support/administrative function. Experience working with Microsoft Office applications in an operational support/administrative function in a mid to large organization Experience supporting Cisco AnyConnect and security products on mac OS and Windows like Tanium, Crowd Strike, Symantec Endpoint, Microsoft Defender, Nessus, FireEye, or other industry standard security products. Experience/Exposure to device security policies. Experience in creating accurate and concise support documentation/training manual for support and service desk teams. Experienced or willing to learn custom reporting in JAMF, Microsoft Endpoint Manager and SCCM. Experience troubleshooting & supporting iOS & Android mobile MDM/MAM managed devices in regulated environments. Desired. Proficient and knowledgeable in Active Directory and related services such as DNS and DHCP including Group Policy, Kerberos, and LDAP #LI-EB1 Your Work In this role, you will: Responsible for providing direct installation, diagnostic and problem resolution for all personal computer (PC) hardware, related PC peripheral devices, software, and network services for all BSC employees. Provide guidance and support to team members with the testing, validation and deployment of operating system and application upgrades, patches, etc. Perform workstation provisioning tasks, including installation, configuration, and deployment of Microsoft Windows operating systems. Guide others as to the processes and procedures for workstation provisioning and deployment. Install and configure Microsoft Windows applications using manual, stand-alone and automated methods, and tools (e.g., SCCM, Microsoft Intune/Endpoint Manager, and JAMF). Ensure that assets laptops, desktops and VDIs are updated in Service Marketplace with correct state. Utilize tools and applications required for administration of Microsoft Windows workstations, including tools utilized for remote workstation access (e.g., RDP), Microsoft SCCM for application installations, Symantec anti-virus and Enterprise Vault clients, Active Directory for domain binding, group memberships and workstation policy configurations Demonstrate an in-depth understanding of the skills equivalent to the successful completion of CompTIA A+ certification, including Microsoft operating system fundamentals and file systems, as well as TCP/IP fundamentals, including configuration and administration of workstation and printer network connectivity (wired and wireless). Implement, maintain, and troubleshoot workstation file and folder permissions. Provide input and recommendations for the effective administration and management of workstation file and folder permissions, including Local Administrator Rights Demonstrate a strong understanding of Microsoft Active Directory components that pertain to Windows workstations (Organizational Units, policies, group memberships, etc.). Provide guidance and recommendations for efficient and effective organization of Active Directory configurations pertaining to end-user workstations Provide basic to complex support for mobile devices, including mobile device operating system functionality (iOS, Android, Windows Phone) and fundamental mobile device applications.

Job Description Are you ready to Join the Revolution with one of the most innovative, fastest-growing tree care companies on the West Coast? A Plus Tree is looking to hire the best of the best, and our goal is to ensure talent is rewarded with great compensation and a fulfilling career. We're looking for a versatile Web Developer & IT Support Specialist to support both our software development efforts and internal IT operations. This role is ideal for someone who enjoys building and maintaining web and mobile applications while also serving as a technical resource for end users. You'll collaborate across teams to support daily operations, drive new feature development, and maintain our infrastructure and security standards. This is an on-site position based in Sacramento, CA. Responsibilities · Respond to help desk tickets, troubleshoot user issues, and escalate or assign as needed. · Monitor internal support channels (Teams, phone, chat) and provide timely assistance. · Deliver training and guidance on internal software tools to staff. · Triage and resolve software bugs and performance issues across web and mobile platforms. · Develop new features, integrate third-party APIs, and maintain cross-platform compatibility. · Maintain technical documentation for codebases, systems, and user-facing resources. · Participate in planning meetings and help prioritize features and technical tasks. · Administer SharePoint and Microsoft 365 environments, including permissions and group access. · Manage security compliance using MDM (Hexnode), EDR (CrowdStrike/eSentire), and regular audits. Preferred Skills · PHP · JavaScript · MySQL · CSS · HTML Preferred Experience · React Native · Angular Benefits: Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, Paid Time Off, 401(k), and 401(k) Matching. *A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

John Adams Academy See attachment on original job posting Please include the following with your application: Resume Thoughtful letter of introduction Three current reference letters Refer to the job posting for a list of required skills or if you have any questions or need further clarification, please contact the email address listed in the posting. Please include the following with your application: Resume Thoughtful letter of introduction Three current reference letters Comments and Other Information Successful candidates must clear DOJ LiveScan and bring proof of current TB clearance.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude A+ certification

Please Note: Due to postal service delays, electronic submission of application is recommended. Please see the Duty Statement link, found in the Additional Documents section, for more information. Applicants are highly encouraged to complete a Recruitment Questionnaire, located at: ************************************** In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. You will find additional information about the job in the Duty Statement. Working Conditions * Statewide travel (35%) with possibly overnight stays. Will be required work at remote facilities or incidents to affect repairs onsite, which can involve overnight travel. Hardware repair requires occasional lifting of PC's and printers which should not exceed 40 pounds. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * INFORMATION TECHNOLOGY TECHNICIAN Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-503960 Position #(s): 541-021-1400-XXX Working Title: Information Technology Technician - Southern Region Classification: INFORMATION TECHNOLOGY TECHNICIAN $4,133.00 - $5,538.00 A $4,485.00 - $6,011.00 B $4,934.00 - $6,613.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Riverside County Telework: In Office Job Type: Permanent, Full Time Department Information The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 12,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California. When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. CAL FIRE offers well-paying careers and opportunities for advancement. We hope that you will consider a rewarding and challenging career with CAL FIRE! Special Requirements * If using education to meet Minimum Qualifications, please provide transcripts. All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete. 1. Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission. 2. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board. The minimum qualifications can be found in the Information Technology Technician classification specifications. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 1/19/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Forestry & Fire Protection N/A Attn: Classification & Hiring - Personnel Technician P.O. Box 944246 Sacramento, CA 94244-2460 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Forestry & Fire Protection N/A Classification & Hiring - Personnel Technician 710 Riverpoint Court, Suite 250 West Sacramento, CA 95605 08:00 AM - 04:30 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Other - A Supplemental Questionnaire is REQUIRED and must be submitted with your application to be considered for this position. Failure to include the Supplemental Questionnaire as required shall result in disqualification from the hiring process. Please see the section labeled "Supplemental Questionnaire" for further information. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Mina Tawfik (000) - *********************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Reasonable Accommodation Coordinator ************** ReasonableAccommodations@fire.ca.gov California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. SUPPLEMENTAL QUESTIONNAIRE Information Technology Technician - Southern Region - Riverside Supplemental Questionnaire In 1-2 typed pages please answer the following 1. Describe your knowledge and experience of Windows Active Directory and shared folder permissions. 2. Describe your knowledge and experience of installing/troubleshooting local and network printers. 3. Describe your knowledge and experience of IT hardware asset management and IT hardware lifecycle. 4. Describe your knowledge and experience providing customer support for Information Technology related items. 5. Describe your knowledge and experience of imaging and replacing workstations for a customer. ADDITIONAL INFORMATION & ADDITIONAL APPLICATION INSTRUCTIONS * This is a deep class position with increasing responsibilities; candidate's experience and/or education will determine the range they will be placed in. * This position is Pending Budget Approval. Filing a job application "within the time" shall mean: applications must be postmarked by the United States Postal Service (USPS) or depositing with a parcel delivery or courier service no later than the final filing date specified by the job vacancy announcement, provided that the parcel contains proof of a timely deposit with the parcel delivery or courier service or * Date stamped at the appropriate office of the appointing power no later than the final filing date specified by the job vacancy announcement or * Electronically transmitted no later than 11:59 p.m. Pacific Time on the final filing date specified on the job vacancy announcement. For the purposes of determining whether an application has been filed within the time as set forth above, any dates printed on mobile barcodes or equivalent mobile print technology shall not be considered postmarks and, as such, are not acceptable proof of the date the application was filed. A completed State Application (STD. 678), a Resume, and any other relevant documents (e.g. transcript copies, copies of degree(s), cover letter, etc.) should be submitted electronically via your CalCareer Account, by U.S. mail, or by dropping your application package off. Both addresses are listed in this Job Advertisement. Please reference Job Control 503960 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section on the STD. 678. SROA and surplus candidates should submit a copy of their letter with their application. Please note you can only apply for one Job Control per application submission. Candidate may be selected by Resume Review. Temporary Appointments (TAU) may be considered if conditions warrant. TAU may be made to anyone regardless of eligibility. TAU may not exceed 9 months and will require eligibility to be obtained through an examination process in order to transition to a permanent or limited-term appointment. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career. Job Description We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks. This position requires a government security clearance, you must be a US citizen for consideration. Responsibilities include but are not limited to: Diagnose and resolve hardware and software issues in a timely manner. Assist in resolution of cybersecurity related issues. Remotely apply patches, updates, and fixes to fielded systems. Quickly identify and troubleshoot network issues. Manage certificates for equipment on a secure network. Provide technical support to end users and maintenance technicians via phone and email. Work closely with engineering team to resolve complex problems. Accurately enter data into ticket tracking systems and asset management systems. Work with shipping/receiving and repair staff to ensure replacement parts are tested and shipped on time. Monitor status of spare parts inventory to help prioritize ongoing support. Monitor status of tickets to ensure that all customer requests are handled in a timely manner. Report status of tickets and parts to management during weekly meetings. Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information. Qualifications Minimum Qualifications: US citizen with the ability to obtain a Secret security clearance Associate's degree in IT or related field 2+ years of experience in technical support Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP. Fluent in written and spoken English. Preferred Qualifications: Bachelor's degree in related technical field. Experience in cybersecurity field Active Secret security clearance. Work experience on DoD contracts and maintaining equipment on DoD networks. Additional Information Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $22 - $38 per hour DOE. Mesotech is an equal opportunity employer.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

This is an experienced Information Technology Technician I, or equivalent, who is proficient in executing assigned duties. Under minimal supervision, incumbents perform a wide variety of Help Desk duties. For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here. Typical Duties Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system - PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required. Minimum Qualifications EXPERIENCE/EDUCATION: An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) AND two years in class of Information Technology Technician I; OR, an Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and three years of experience directly related to job duties; OR, a combination of training and/or experience totaling five years that is likely to have provided the required level of knowledge and abilities. Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment. (Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.) Education must be from an accredited institution. Application Instructions Applicants applying to this position are REQUIRED to complete and submit: * A Los Rios Community College District Application * Resume or Curriculum Vitae * Letter of Interest ADDITIONAL INSTRUCTIONS: * Applications submitted without all required documents listed above will be disqualified. * Applications submitted with additional materials NOT requested will be disqualified. * Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications. * Applicants indicating "see resume" on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified. * Individuals who have completed college/university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents, even if the foreign document has been accepted by another college/university in the United States. * Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here. * ONLY copies of transcripts from a US College/University or Foreign Transcript Evaluation will be accepted. DO NOT include any foreign transcripts. * Graduate advising documents, certificate of degrees, diplomas, and grade reports will not be accepted as transcripts. Do not submit additional materials that are not requested.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill multiple positions for Windows/Network Admin in Sacramento CA. Qualifications At least 5 years of relevant experience with Technical Projects is mandatory. Additional Information In person interview is acceptable

Job Type: Full-time, Permanent Compensation: $74,000 to $85,000 As a Bilingual Mining Application Specialist YOU will experience: * Working within one of the safest organizations in the industry where your safety and well-being are our most important priority * Working for the best in class equipment dealer and with the premium Caterpillar brand * Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success * Competitive total rewards including: wages, benefits, and premiums (as eligible) * An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: * Participate in relevant Caterpillar Dealer Advisory Groups (DAG's) * Gathering, analyzing & communicating intelligence on products, market conditions, competitors, & customers * Forecast input & assist with managing inventory levels * Develop a standardized NPI process for all machine families including Annual Product Updates (APU) * Work closely with Caterpillar District office on a comprehensive go-to-market strategy for all product families including merchandizing support and key model focus initiatives * Work with Sales to develop a Value selling message - VET & TURBO * Gather, analyze & communicate intelligence on products, market conditions, competitors, & customers * Provide leadership direction as it relates to promotion dealer/customer/association events * Provide input on pricing strategies Must-haves for this role: * Post-Secondary Education with a minimum of 5 years' experience in a customer facing role * Highly safety conscious with at least 5 years' of hands on experience around heavy equipment * Strong technical aptitude and solid understanding of heavy equipment applications * Customer centric with proven coaching, mentoring and people development skills would be an asset * Solid business acumen and a mindset for continuous improvement * A strategic thinker with excellent analytical and problem solving skills * Effective communication and strong interpersonal skills to deal with all levels * Computer literate with proficiency in Microsoft Applications * Bililngual French/English About Toromont Cat With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Skills - Experience and Requirements The Data Center Network Engineer will have the following: • 8+ years' experience as a data network and security specialist in a medium to large enterprise network; or equivalent combination of education and experience • Extensive knowledge and experience of Cisco routers and switches (Cisco IOS, NX-OS platforms) • Extensive knowledge and experience of Cisco firewalls (ASA, Firepower platforms); next-generation firewall experience highly preferred (FTD, application visibility, IPS) • Proficient hands on experience and understanding of networking concepts and protocols such as: DCI, BGP, OSPF, Qualifications • VXLAN, L2 MPLS, L3 MPLS VPN, STP, HA, Multicast, multi-tenancy • Experience with Cisco VPN technology a plus (DMVPN, FlexVPN, P KI) • Extensive knowledge and experience with AAA (Cisco ISE, Cisco ACS) • Experience with network monitoring and diagnostic applications such as Solarwinds Orion or Cisco Prime Infrastructure Additional Information Applicant must be a Delaware Licensed plumber.

SUMMARY The Network Administrator will concentrate on the overall health and security of the network. Ensuring network connectivity throughout the company's LAN/WAN infrastructure, and all other technical considerations at the network level of the organization's technical hierarchy. Regular, predictable, full-time attendance is required as an essential function of this position. The employee may be required to perform other such duties within the scope of their employment as may be assigned. The employee must also possess the ability to take direction, follow instructions, work with others, follow work rules and schedules, and focus on details. Inherent in each position is a general duty to maintain each respective work area in a safe and sanitary condition. ESSENTIAL DUTIES AND RESPONSIBILITIES: Troubleshoot and maintain all aspects of the organization LAN/WAN. This includes but not limited to: Firewalls, DMZ, WAN, LAN, WLAN and VPN communications, load balancers, firmware upgrades, hardware replacement, hardware procurement, network hardware/software maintenance, VoIP/PBX systems, SAN switching in VMware environment, and all other virtual switching environments. Troubleshoot server and desktop environments as related to networking issues with Microsoft Server 2012 and higher, Windows 8 & 10, MSSQL server, email servers, file servers, and web servers, etc. Maintain NIST and PCI Security compliance for Network and Hardware vulnerabilities, plan and execute remediation practices. Communicate technical expertise and document network structure. Uphold cabling standards throughout the organization. Manage vendor relationships for support of clients and networking hardware/software. Escalate and direct activities during systems problems with thorough follow-up and summary until issues are completely resolved. Participate in post-mortem analysis of problems for future process improvement. Provide continual communication to management of trouble resolution steps and issue resolution progress. Support, engineer, and maintain Site to Site and Remote Access VPN and wireless networking environments. Help support and maintain network infrastructure of the CCTV system at all locations. Provide network analysis, internet and intranet security which includes DMZ design, security and troubleshooting. Analyze networking solutions including but not limited to Firewalls, DMZ, WAN, LAN, WLAN and VPN environments that allow us to maximize results and throughput. Identify areas for improvement and engineer the necessary plans for integration. Develop and promote relationships with team members based on dependability, honesty, trust, and respect. Other duties as assigned. QUALIFICATIONS Strong hands-on routing knowledge of network/internet protocols/services such as MPLS, DS3, T1, GigE, OSPF, EIGRP, BGP, DNS, SIP, IPSec, PAT and NAT. Proficient in Cisco Routers and LAN/MAN switches, VoIP, Voice Gateway Systems, SAN switching, VMWare virtual switching environments Technical proficiency within the following server environments is required; Microsoft Server 2012 and higher, MSSQL server, email server, file server, and web servers. Demonstrate the ability to communicate technical expertise and document network structure using tools like PRTG, Vision, SolarWinds, NetFlow, Wireshark or Sniffer. Knowledge of standard cabling technologies such as UTP (Category 3, 5, 5e and 6), Fiber Optic (single mode, multi-mode), and Coaxial. Ability to use various tools to troubleshoot cabling issues such as Voice Test Set, Cable Toner, etc. Proven experience and honed skills in the areas of network analysis, internet and intranet security are essential which includes DMZ design, security, and troubleshooting. Proven demonstrated senior-level experience working in an enterprise IT organization, with a concentration in one or more of the following areas: LAN/WAN, Storage (SAN, NAS, etc.), Voice Engineering, Systems Infrastructure Development, Integration Services, Interoperability or Engineering. Proven knowledge of storage systems, storage management, SAN switching environments, and zoning. EDUCATION and/or EXPERIENCE Bachelor's degree in computer science/Information Systems with 5 years recent experience as a network administrator or similar position; or an equivalent combination of education and work experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. REASONING ABILITY Demonstrate the ability to solve practical problems and deal with a variety of concrete variables in situations in which only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. **All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. We are unable to sponsor H-1B or other U.S. work visas for this role at this time. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. At Cohesity, we're encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in Heathrow, FL, Roseville, MN or Santa Clara offices, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here: * Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter * Use available tools to investigate and troubleshoot technical issues * Record customer interactions, including investigation, troubleshooting, and the resolution of issues * Work closely with Cohesity engineering and account management teams * Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions * Provide the best experience possible for Cohesity customers * Manage workload to ensure that all customer issues are resolved in a timely manner * Assist in the development of comprehensive and reusable self-service solutions for future incidents * Develop knowledge base article. We would love to talk to you if you have many of the following: * Degree in Computer Science, Information Systems or related field & graduating in 2026 * Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. * Troubleshooting & Problem-Solving - Ability to diagnose and resolve technical issues quickly. * Operating Systems Knowledge - Familiarity with Windows, mac OS, Linux. * Networking Basics - Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches. * Basic Scripting & Automation (optional but valuable) - Knowledge of PowerShell, Bash, or Python. Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range : $60,560.00-$75,700.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

Please Note: Due to postal service delays, electronic submission of application is recommended. Please see the Duty Statement link, found in the Additional Documents section, for more information. Applicants are highly encouraged to complete a Recruitment Questionnaire, located at: ************************************** In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. You will find additional information about the job in the Duty Statement. Working Conditions * Statewide travel (25%) with possibly overnight stays. Will be required work at remote facilities or incidents to affect repairs onsite, which can involve overnight travel. Hardware repair requires occasional lifting of PC's and printers which should not exceed 40 pounds. * This position in located in the Riverpoint Marketplace area of West Sacramento (10 minutes from downtown), near the IKEA. Our building offers a free parking lot to employees and is within walking distance of numerous restaurants and shops. * This position is eligible for a hybrid telework option, in accordance with CAL FIRE's telework policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * INFORMATION TECHNOLOGY TECHNICIAN Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-504961 Position #(s): 541-021-1400-XXX Working Title: IT Business Analyst Classification: INFORMATION TECHNOLOGY TECHNICIAN $4,133.00 - $5,538.00 A $4,485.00 - $6,011.00 B $4,934.00 - $6,613.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Yolo County Telework: Hybrid Job Type: Permanent, Full Time Department Information The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 12,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California. When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. CAL FIRE offers well-paying careers and opportunities for advancement. We hope that you will consider a rewarding and challenging career with CAL FIRE! Special Requirements * If using education to meet Minimum Qualifications, please provide transcripts. All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete. 1. Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission. 2. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board. The minimum qualifications can be found in the Information Technology Technician classification specifications. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 1/27/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Forestry & Fire Protection N/A Attn: Classification & Hiring - Personnel Technician P.O. Box 944246 Sacramento, CA 94244-2460 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Forestry & Fire Protection N/A Classification & Hiring - Personnel Technician 710 Riverpoint Court, Suite 250 West Sacramento, CA 95605 08:00 AM - 04:30 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Other - A Supplemental Questionnaire is REQUIRED and must be submitted with your application to be considered for this position. Failure to include the Supplemental Questionnaire as required shall result in disqualification from the hiring process. Please see the section labeled "Supplemental Questionnaire" for further information. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Kim Estrada (000) - *********************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Reasonable Accommodation Coordinator ************** ReasonableAccommodations@fire.ca.gov California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. SUPPLEMENTAL QUESTIONNAIRE Information Technology Technician Supplemental Questionnaire 1. Describe your knowledge and experience supporting day to day IT operations, including working with IT systems, services, hardware, software, or technical documentation. 2. Describe your experience reviewing and processing IT related purchase orders, invoices, or service contracts. 3. Describe your knowledge and experience of IT hardware asset management and IT hardware lifecycle. 4. Describe your knowledge and experience providing customer support for Information Technology related items. ADDITIONAL INFORMATION & ADDITIONAL APPLICATION INSTRUCTIONS * This is a deep class position with increasing responsibilities; candidate's experience and/or education will determine the range they will be placed in. * This position is Pending Budget Approval. Filing a job application "within the time" shall mean: applications must be postmarked by the United States Postal Service (USPS) or depositing with a parcel delivery or courier service no later than the final filing date specified by the job vacancy announcement, provided that the parcel contains proof of a timely deposit with the parcel delivery or courier service or * Date stamped at the appropriate office of the appointing power no later than the final filing date specified by the job vacancy announcement or * Electronically transmitted no later than 11:59 p.m. Pacific Time on the final filing date specified on the job vacancy announcement. For the purposes of determining whether an application has been filed within the time as set forth above, any dates printed on mobile barcodes or equivalent mobile print technology shall not be considered postmarks and, as such, are not acceptable proof of the date the application was filed. A completed State Application (STD. 678), a Resume, and any other relevant documents (e.g. transcript copies, copies of degree(s), cover letter, etc.) should be submitted electronically via your CalCareer Account, by U.S. mail, or by dropping your application package off. Both addresses are listed in this Job Advertisement. Please reference Job Control 504961 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section on the STD. 678. SROA and surplus candidates should submit a copy of their letter with their application. Please note you can only apply for one Job Control per application submission. Candidate may be selected by Resume Review. Temporary Appointments (TAU) may be considered if conditions warrant. TAU may be made to anyone regardless of eligibility. TAU may not exceed 9 months and will require eligibility to be obtained through an examination process in order to transition to a permanent or limited-term appointment. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.