Remote support technician jobs in Hesperia, CA - 215 jobs
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Technical Support
LTS-Video Solutions for Security Professionals
Remote support technician job in Industry, CA
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the Video Surveillance / CCTV technologies and their applications.
Provide product demos and technical training to the sales team and customers.
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
Build and test PC-based DVR systems to customer's specifications.
Provide prompt and effective customer service and technical support.
Service customers in an effective and efficient manner; partner with internal teams proactively.
Answer calls and emails regarding technical support requests and log into ticketing systems.
Perform other duties as assigned
ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
OTHER REQUIREMENT
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
1+ Years of Professional Experience in technical support or related areas
Experience in the security system industry is highly desired
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
$39k-65k yearly est. 3d ago
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IT Support Specialist Level 1
National Community Renaissance 4.7
Remote support technician job in Rancho Cucamonga, CA
National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training.
National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions.
We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement.
RESPONSIBILITIES
* Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remotesupport for desktops, laptops, mobile devices, printers, etc.
* Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management.
* Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments.
* Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution.
* Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information.
* Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management.
* Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments.
* Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home.
* Ability to work flexible hours. Ability to travel is required.
* Must possess a valid drivers license, current automobile insurance and reliable form of transportation.
NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We're made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT,
NZXT
? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let's get building.
Job Title: Technical Support Specialist
Location: Monrovia, CA, US
Workplace Type: Hybrid - On-Site
JOB SUMMARY
As an NZXT Technical Support Specialist, you'll have the opportunity to make a difference in the lives of our fellow PC gamers and represent NZXT as a brand. Our team is made for those who take pride in helping others. We are looking for a talented Technical Support Specialist who has a passion for computers and technology to join our team. You will provide a great customer experience by using excellent in-depth knowledge of company products as well as by communicating effectively with team members within the Customer Service Department.
Here, you'll join us on a mission to deliver the best Customer Experience in the PC industry. The ideal candidate is detail-oriented with strong communication skills, both written and verbal. The candidate should have a passion for both hardware and software, the ability to troubleshoot, and have a strong work ethic.
RESPONSIBILITIES
Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.)
Deliver outstanding service and support to end-users using CRM platform.
Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms.
Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction.
Be the first to evaluate the latest beta features.
QUALIFICATIONS
Strong passion for PC gaming and hardware
Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry
Exceptional communication skills, both written and verbal
Ability to work under pressure in a fast-paced environment
Possess strong problem solving and troubleshooting skills
Unwavering patience and empathy for helping solve customer issues
Attention to detail and thoroughness
Ability to methodically test for usability and performance issues
Knowledgeable in computer hardware and software
COMPENSATION
Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package.
USA Pay Range$19-$21 USD
CULTURE & VALUES
At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:
GIVE A SHIT -
We're obsessed with doing right by our community internally and externally.
We care a lot
We speak up
We do what we say
LEARN AND GROW -
We see our challenges as opportunities. Progress over perfection.
We are curious and aren't afraid to try
We take accountability
We apply what we learn
WIN TOGETHER -
We elevate each other with unique perspectives and mutual respect.
We are in this together-win or lose
We lift each other up
We value every voice
KEEP IT SIMPLE -
We remove complications to focus on what's needed.
We make it efficient
We reduce friction
We keep things user-friendly
We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.
NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
$19-21 hourly Auto-Apply 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support technician job in Industry, CA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$43k-61k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Riverside, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-50k yearly est. 21d ago
IT Support Technician I
T.M. Cobb/Haley Bros 3.7
Remote support technician job in Riverside, CA
Our manufacturing and distribution company operates five manufacturing plants, four distribution warehouses, and five sales offices. We pride ourselves that over the years, our constant has been the persistence of our Founder's original vision: To supply lumber and building material dealers with a wide selection of quality products, knowledge, responsive service, and fair prices. Over half of our employees have been here for 20+ years - a direct reflection of our company's commitment
to excellence.
As an IT SupportTechnician I, you will Provide information technology support services to the TM Cobb and Haley bros company employees, and business operations while collaborating with IT team personnel to maintain company-wide operations through installation, configuration, setup, and troubleshooting hardware, software, virtual and cloud-based systems and services. Maintain users, devices and systems inventory for the companies eight (BP, RS, SB, SC, SK, RJ, RV, CC) physical locations, as well as the hybrid/cloud service systems and tools. Provide team leader or manager input for day-to-day product or service order requirements to better support the users and company operations. Participate as a technical resource in IT Special Projects (product rollouts, migrations, maintenance, upgrades, systems updates).
• Problem-solving
- evaluate a problem and determine the best course of resolution based
on IT department defined, and industry best practices, policies, or procedures. Utilizing
knowledge, skills, and environment expertise to guide resolution. Identifying potential
repeat or redundant reoccurring issues.
• Communication Skills
- ability to communicate at all levels from client, supervisors,
managers, or senior leadership to help everyone understand the problem and activity
necessary to provide resolution. Utilizing verbal and written communication skills to
effectively follow up, resolve and close support issues. Collaborate with client, or
departments, as well as more senior IT team members to bring resolution to end-user, or
business systems issues.
• Focus -
ability to identify and stay focused on the core objective while wading through
information gathered during the problem-solving process with clients and business.
• Customer Service Skills -
ability to work closely with others, patiently while often under
pressure for rapid resolutions. Help clients better understand the issue, as well as the
systematic process to resolve and the estimated time to completion.
Duties/Responsibilities:
• Install, setup and configure hybrid cloud software, hardware, networks, and peripheral
equipment and services.
• Troubleshoot and resolve end-user and company business operations issues quickly and
effectively.
• Ensure company security measures, policies and procedures are adhered to.
• Maintain technical support procedures (run books) and reports.
• Analyze logs to determine trends or potential issues.
• Support the implementation of new solutions, services, or IT projects.
• Create accounts for new users and assist with instructions for initial system setup and
maintenance of passphrase and security best practices.
• Test and evaluate technology.
• Provide insight into IT technical requirements.
• Repair and/or replace equipment (physical and virtual) as necessary.
Education:
• Associate degree, or specific expertise certifications in current technologies with a focus
on computer information systems, information technology, computer science or
engineering or 1+ years in a technical support role.
Technical Skills & Qualifications:
• Excellent customer support and relationship building skills.
• Excellent problem solving and analytical skills.
• Strong load balancing and organizational skills
• Basic networking systems understanding (routers, switches, firewalls, DHCP, DNS,
TCP/IP)
• Basic cloud concepts understanding (IaaS, SaaS, PaaS, DBaaS, BaaS)
• Strong Windows 10 or higher Operating System experience
• Basic Windows Server Operating System experience
• MS Azure experience
• MS 365 experience
• Excellent computer hardware and software installation and troubleshooting experience.
• Familiarity with Virtualization technology (VMware vCenter, Hyper-V, KVM or other)
• Basic understanding database systems (MS SQL)
Preferred qualifications:
• 1 years of experience with Windows Operating System and MS Azure Cloud (Hybrid)
• 1 years of IT Support experience
• Organized and able to prioritize work.
• Sound written and verbal communication skills necessary to effectively interface with all
levels of leadership.
• Experienced working with different operating systems (Windows, Linux, MacOS),
hardware (physical and virtual) and network systems
• Desired experience with Windows Systems Administration, Active Directory, DHCP &
DNS
• Certification in Microsoft, Linux, Cisco, VMware, Dell, etc.
• Experience in technical support, desktop support, or a similar role
Benefits:
• 401(k)
• Dental Insurance
• Employee Discount
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance
Work Location: In person
T.M. Cobb / Haley Brothers, Inc. provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type without
regard to race, color, religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other characteristic
protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recurring, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and
training
$45k-79k yearly est. 17d ago
Client Svc & Prod Supt Spec
Adpcareers
Remote support technician job in San Dimas, CA
ADP is hiring a Client Service - Product Support Specialist -- Tax.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? Apply now!
To learn more about Client Service at ADP, visit https://jobs.adp.com/teams-roles/client-service/
What you'll do:
Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
TO SUCCEED IN THIS ROLE:
You have at least two years of client service and/or call center experience OR Insurance/Financial Institution experience.
Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
Experience noted above OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
$40k-58k yearly est. 1d ago
Client Svc & Prod Supt Spec
Blueprint30 LLC
Remote support technician job in San Dimas, CA
ADP is hiring a Client Service - Product Support Specialist -- Tax.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? Apply now!
To learn more about Client Service at ADP, visit ************************************************
What you'll do:
Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
TO SUCCEED IN THIS ROLE:
You have at least two years of client service and/or call center experience OR Insurance/Financial Institution experience.
Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
Experience noted above OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
$40k-58k yearly est. 1d ago
Level 0 Help Desk Technician
Onsite Computing
Remote support technician job in Corona, CA
Salary: 18-20
About Us:Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.
Job Description:
We are seeking a motivated and enthusiastic Intern to join our team as a Level 0 Technician. This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working alongside experienced professionals in a dynamic and fast-paced environment.
Key Responsibilities:
Assist with basic troubleshooting and support for hardware and software issues.
Perform routine maintenance and updates on client systems.
Help set up and configure new hardware and software for clients.
Provide support for network connectivity issues.
Document and track support requests and resolutions in our ticketing system.
Assist with inventory management and tracking of IT assets.
Collaborate with team members to ensure timely and effective resolution of client issues.
Participate in training sessions and workshops to enhance technical skills.
Qualifications:
Currently pursuing a degree or certifications in Information Technology, Computer Science, or a related field.
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work both independently and as part of a team.
Eagerness to learn and adapt to new technologies and processes.
What We Offer:
Hands-on experience in a professional IT environment.
Mentorship and guidance from experienced IT professionals.
Opportunity to develop technical skills and gain industry knowledge.
Flexible working hours to accommodate academic commitments.
Professional growth opportunities and certifications.
Competitive salary based on experience
Cell Phone reimbursement
Health, dental, and vision insurance
Paid time off and holidays
Collaborative work environment
$46k-79k yearly est. 15d ago
IT Support Technician III
General Atomics and Affiliated Companies
Remote support technician job in Palmdale, CA
General Atomics (GA), and its affiliated companies, is one of the world's leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.
We have an exciting opportunity for an experienced IT SupportTechnician to join out Information Technology team in Adelanto, CA.
Under general direction, this position provides technical support for the installation, repair, and preventive maintenance of client computers and related systems including a variety of peripheral devices. Performs moderately complex installations, upgrades, and backups of software and hardware. Determines the method and procedure for resolving routine software and hardware failures. May identify network issues that relate to client computers. Provides technical information, prioritizes, and determines appropriate action on routine requests from all levels of employees. Must be adaptable and comfortable with change in a dynamic environment.
DUTIES AND RESPONSIBILITIES:
Self manages ticket queues priorities and leverage dashboards to provide timely support while effectively prioritizing ticket workloads
Maintain accurate status, and notes pertaining to all tickets in queues.
Installs, repairs, and perform preventive maintenance on a variety of moderately complex client computers and peripheral devices.
Sets up and tests client computer systems, peripherals, and software, including operating systems.
Provides general hardware, software, and network support to users, including user training and assistance. Guide users that are experiencing difficulties with client computers, peripherals, or software, either through in-person or remotesupport.
Work parallel project efforts when necessary
Maintains inventory accuracy by updating asset records and statuses, in accordance to asset status and movement
Identifies, reports and collaborates with team members and external departments to resolve issues.
Interfaces with vendors to resolve hardware/software issues.
Supports service desk (tier 1) operations through collaboration, creating and maintaining documentation and adequate ticket hygiene.
Rotating after hours on-call support.
May use a vehicle to pick up or deliver hardware and software.
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company, and ensuring compliance with physical, digital, and cyber security standards.
Expected to work in a safe manner in accordance with established operating procedures and practices.
Other duties as assigned or required.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with two or more years of progressive client computer technical experience in an information technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education.
Requires comprehensive knowledge of IT policies and standard procedures, with broad understanding of current end-point landscape, relevant operating systems, associated peripheral equipment and virtual /cloud technologies.
Requires knowledge of performance and time management principles and their applications.
Must be customer focused and demonstrate the ability to:
Resolve moderately complex technical situations
Communicate and interface effectively with all levels of personnel
Explain moderately complex technical information to customers and or leadership Familiarity with remote desktop tools and support platforms.
Familiarity with various types of technologies: VPN, MFA, FIDO2 tokens, PKI, Mobile based authentication, M365, Active Directory role based access, and various Window Operating systems imaging & management practices
Familiarity with ITSM framework
Ability to manage multiple tasks at multiple locations and prioritize effectively
Excellent written and oral communication and soft skills
Must have a valid class C driver's license and able to work extended hours as required.
Ability to travel 25% as needed
Ability to obtain Secret security clearance
U.S. Citizenship is required
Preferred Qualifications:
A+, MCSA, Security+
MAC OS, RHEL, or CentOS related certifications
M365 Fundamentals, Microsoft Endpoint Administrator Certifications
ITIL v4 Certifications
ServiceNow
$43k-74k yearly est. 42d ago
Technical Support Specialist
Toto USA 4.5
Remote support technician job in Ontario, CA
Luxury Plumbing Repair & Call-Center Agent
Come join the TOTO USA Family!
The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.
TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.
Perks of the job,
· Excellent benefit package which includes medical, dental, vision, and life insurance.
· Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
· Collaborative, dynamic work environment within a fast-paced awesome company
MAJOR FUNCTION:
Technical Support Specialist performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO's).
TOOLS AND EQUIPMENT:
May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc...
MATERIALS:
May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Technical Support Specialist - MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field.
MAIN DUTY - Call Center / Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc…
Handles Tech Service email queues / chat queues as needed.
Showroom visiting, making a relationship, responding their inquiry
Must be able to travel on behalf of TUS. USA / Canada - Inspection / Repair / Other
Follows all company policies and procedures, including, but not limited to the employee handbook.
Must locate, read, understand, and follow SOP's, SIP's, and/or WO's.
Performs duties outlined in work instructions such as SOP's/SIP's.
May work with raw materials in the process.
Assembles/Inspects various parts in accordance to SOPs/SIP's.
Maintains accurate inventory count as appropriate in process.
Performs quality checks during the process as outlined in SOP/SIP.
Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations.
Assists with training personnel as needed.
Performs other duties as assigned.
Actively contributes to continuous improvement within their area as well as the After Service Department.
EDUCATION AND EXPERIENCE:
High school diploma, GED or equivalent with a minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.). Must be able to use the Windows platform and all related programs. Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals). Ability to read and comprehend basic written instructions and procedures.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical Support Specialist regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms.
Frequently required to walk; stoop, kneel or crouch; and speak or listen.
Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver's abstract.
Lifting as required in job and SOP
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats.
Repetitive bending/pulling.
Repetitive movements of fingers, hands, wrists and arms.
Ability to lift fifty pounds repeatedly.
Ability to protect a customer's property, sanitation, and disposal of hazardous material (bio / electronic).
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment consists of an indoor office facility with limited heat in winter, not air conditioned in summer. Summer heat is moderate. Outdoor customer household. Minor exposure to odors from lubricants/preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid.
Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.
TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.
$44k-61k yearly est. Auto-Apply 13d ago
User Support IT Support Technician SSD - KPHC/ EPIC/EMR Application &
Christian City Inc.
Remote support technician job in Riverside, CA
User Support IT SupportTechnician SSD - KPHC/ EPIC/EMR Application & Job Number: 1313010 Posting Date: Dec 3, 2024, 1:16:04 AM Description Job Summary: The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.
Essential Responsibilities:
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.
Supports efforts to analyze and prioritize incoming requests and alerts.
Follows procedures for incident escalation and notification to leadership.
Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).
Resolves non-complex problems and attempts to resolve complex problems.
Follows and supports the development of standard operating procedures.
Supports tracking and documentation of details of problems, status of service requests, and resolutions.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Supports the documentation of workarounds for problem records and changes to proactive processes.
Reviews information (e.g., procedures, installation, configuration) related to new technology.
Provides the knowledge repository for routine and moderately complex technical support.
Supports the execution of disaster recovery and business continuity processes and events. Qualifications Minimum Qualifications:
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment.
Additional Requirements:
Primary Location: California-Riverside-Riverside Medical Center/Medical Offices 1 Regular Scheduled Hours: 40 Shift: Day Working Days: Mon, Tue, Wed, Thu, Fri Start Time: 08:30 AM End Time: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Job Level: Individual Contributor Job Category: Operations and Support Public Department Name: Parsons West Annex - Proj Mgmt-Service Area Support - 0806 Travel: Yes, 50 % of the Time Employee Group: NUE-SCAL-01|NUE|Non Union Employee Posting Salary Low : 29.76 Posting Salary High: 38.5 Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.Click here for Important Additional Job Requirements.
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$43k-72k yearly est. Auto-Apply 60d+ ago
IT / Application Support
Brighton Solutions 4.4
Remote support technician job in Brea, CA
IT / Application Support Onsite in Brea, CA
Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance.
Key Responsibilities:
Provide technical support for desktop and laptop computers, printers, and other office hardware
Support users with software and application issues
Assist with onboarding/offboarding of employees from an IT perspective
Maintain and manage IT inventory and documentation
Respond to support requests in a timely and professional manner
CRM support: Salesforce and Microsoft Dynamics
Symphony & WordPress
About the Role:
Location: Onsite in Brea, CA
Duration: 6-12 months (with potential to extend or become long-term)
Type: Contract / Temporary
Work Environment: Office-based, supporting engineering and technical teams
Benefits Offered:
Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off.
If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.
$40k-60k yearly est. 60d+ ago
Information Technology
Veterans Prime, Inc.
Remote support technician job in Barstow, CA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$50k-96k yearly est. Auto-Apply 60d+ ago
Autism Support Technician (AM Behavior Tech)
Holding Hands OpCo LLC 4.4
Remote support technician job in Rosemead, CA
Job DescriptionDescription Now Hiring: Autism Support Specialist (Entry-Level) - Also known as a Behavior Technician Are you passionate about making a difference in the lives of individuals with autism and other developmental disabilities? Do you have a knack for fostering positive behavior and creating a supportive learning environment? Holding Hands Inc. is seeking a dynamic individual to join our team as a Behavior Technician.
Location: Rosemead, CA Region | Sessions are completed in one of our beautiful clinics, the clients home, or another community location.
We work diligently to schedule your clients within 20/miles or 30/minutes (whichever is closest) to your home to minimize commute time.
Pay: $22-$25/hr depending on experience & education
Schedule: Part-Time | 15 - 25+ hours per week
Block Schedule Options Include:
Block 1: Monday - Friday 9am - 3pm
Block 2: Monday - Friday 9am - 12pm
Block 3: Monday - Friday 12pm- 3pm
Block 4: Monday, Wednesday, and Friday 9am - 3pm
What You'll Do as a Behavior TechnicianAs a Behavior Technician, you'll use a proven method called Applied Behavior Analysis (ABA) to support children and teens in reaching their full potential. You'll work one-on-one with clients in their home, school, or one of our welcoming clinics. Each day, you'll help your client learn new skills and reduce challenging behaviors in a fun, supportive, and meaningful way. What your day might look like:
Work 1-on-1 with kids and teens with autism and other developmental needs
Follow a personalized therapy plan created by our clinical team
Use play, routines, and activities to help your client grow
Track progress by taking notes and recording behaviors
Encourage independence and build everyday life skills
Celebrate every win-big or small!
Don't worry if you're new to ABA-we'll provide you with thorough training to ensure you feel confident and prepared. You'll also have support from our caring, multi-disciplinary team every step of the way. Every child is unique, and so is our approach. We don't use cookie-cutter programs-instead, we tailor therapy to fit each client's needs, interests, and goals. If you're passionate about helping others, love working with kids, and want to make a real difference, this could be the perfect fit for you! Learn more here:
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Qualifications - What We Are Looking ForMinimum Qualifications
High school diploma or equivalent
6 months of experience working with individuals with developmental disabilities (paid or unpaid)
Must be able to lift at least 10 pounds, sit, and run as needed.
Reliable source of transportation
Must be comfortable commuting 20 miles or 30 minutes to client sessions
Passion for working with children, youth, and young adults with developmental disabilities
Preferred Qualifications
Associate or bachelor's degree
ABA experience or RBT Certified
CPR certification in both pediatrics and adults
Experienced and comfortable managing a wide variety of maladaptive behaviors, ranging anywhere from non-compliance, elopement, verbal and physical aggression, self-injurious behaviors, etc.
Benefits & Perks - Things You'll LoveWhy join the Holding Hands Team?
Make a meaningful impact: Join a team dedicated to helping students thrive academically and socially.
Our work comes from the heart, not just a textbook or manual. The starting point of therapy is believing in the ability and potential behind every individual.
Professional growth opportunities: Take advantage of ongoing training and development to enhance your skills and advance your career.
In addition to supporting our client's growth, we value providing our staff with various growth opportunities to continue reaching their career goals by providing training opportunities for different modalities, supervision, and mentorship.
Supportive work environment: Be part of a collaborative team that values diversity, inclusion, and mutual respect.
DEI training for all new hires.
Benefits & Perks!
Great technology provided such as an iPad
Fully reimbursed Registered Behavior Technician certification
Paid travel time in between clients & Mileage reimbursement
Paid gap time for in between sessions
401(k) with a company match
Sick/mental wellness time off & Paid Time Off
Unlimited Referral Bonus
Monthly Registered Behavior Technician group meetings
Monthly ABA Student meetings for individuals collecting supervision hours towards their BCBA/BCaBA
Annual Performance Reviews with opportunity for pay increases
No experience? No problem. If you care about kids and want to grow your skills, we'll teach you everything you need to know.
Start your journey with Holding Hands today!
$22-25 hourly 26d ago
Substitute Technology Support Specialist II
San Bernardino Community College District 4.0
Remote support technician job in San Bernardino, CA
This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION
Performs a variety of advanced technical support duties in the operation, management, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned department(s).
distinguishing characteristics
The Technology Support Specialist II classification is distinguished from the Technology Support Specialist I classification in that this classification provides advanced end user support and assists in network and telecommunications systems administration and software in coordination with the Senior Technology Support Specialist classification.
SUPERVISION RECEIVED AND EXERCISED
Receives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers.
REPRESENTATIVE DUTIES
The following duties are typical for this classification.
* Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.
* Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches.
* Works with vendors on projects and issues related to telecommunications and computer systems.
* Documents networks, equipment inventories, software inventories, and repairs.
* Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.
* Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; such as maintaining call tree schedules and telecommunication user accounts; may install wire/cabling in ceilings and walls.
* Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors, District, and college personnel to develop and implement security standards.
* Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.
* Provides training to end users on the proper use of technology equipment and information security.
* Performs software updates and upgrades.
* May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes and orders from vendors for equipment and software.
* Assists administrators and staff with a variety of technical issues.
* Collaborates with District and college personnel in the design and development of system configurations and software.
* Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.
* Refers more complicated issues to the higher-level staff; works collaboratively and, in a training capacity, assists Senior Technology Support Specialists to complete projects and tasks.
* May provide guidance, training, and instruction to lower-level technology staff.
* Stays current on relevant technology changes.
* Performs other duties related to the primary duties.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
CORE COMPETENCIES:
Mathematical Facility
* Performs operations involving counting, adding, subtracting, multiplication and division
* Follow multi-step computational procedures and apply formulas
* Apply basic algebraic or geometric reasoning and problem solving
* Recognize approaches and algorithms for finding real world computational solutions
* Computes and interprets descriptive statistics
Critical Thinking
* Analytically and logically evaluates information to resolve problems
* Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
* May detect ambiguous, incomplete, or conflicting information or instructions
Attention to Detail
* Focusing on the details of work content
* Shows care and thoroughness in adhering to process and procedures that assure quality
* Applies knowledge and skill in recognizing and evaluating details of work
* Applies skilled final touches on products
Analyzing and Interpreting Data
* Apply sorting, coding and categorizing rules
* Analyze data
* Read reports
* Draw meaning and conclusions from quantitative and/or qualitative data
Professional Integrity and Ethics
* Follows a clear-cut set of rules
* Understands practical necessity of rules and ethical guidelines
* Shows consistency in behavior and judgement over a long term and varied situations
Legal and Regulatory Navigation
* Understanding, interpreting, and ensuring compliance with laws and regulations
* Locates, understands, or provides factual regulator information
* Works within the bounds and limits of what is permissible
Using Technology
* Working with electronic hardware and software applications
* Using basic features and functions of software and hardware
* Experiments and finds novel uses for standard features and functions
* Adds, improves, modifies, or develops features and functionality
Adaptability
* Responding positively to change and modifying behavior as the situation requires
* Accept and adjust to changes and the unfamiliar
Innovation
* Imagining and devising new and better ways of doing things
* Fix what is broken; find solutions and fixes with resources at hand
* Finds new approaches to performing familiar tasks
* Create and invent new ideas; envision the unexpected, unexplored, untried
Listening
* Comprehend and verbal instructions and orally presented information
* Recalls or retrieves key points in a conversation
* Listen actively by rephrasing others' input cogently and accurately
Professional and Technical Expertise
* Applying technical subject matter to the job
* Knows the rudimentary concepts of performing the essential technical operations
* Possess recognized expertise outside of the organization
Self-Management
* Follows through on instructions and assignments
* Self-directed and self- monitored in commitments and accomplishments
* Redefines or reprioritizes activities within scope of responsibility
Valuing Diversity
* Shows acceptance of individual differences
* Welcomes input and inclusion of others who may be different from oneself
* Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination
Lead, Advanced or Senior Level PositionsEducation/Training: An Associate's degree with major course work in computer science or a related field.
Experience: Three (3) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training.
Equivalency Provision: In the absence of an Associate's degree with major course work in computer science or a related field, the equivalent to completion of high school and five (5) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily indoors with travel to various locations to provide user support and attend meetings.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
The person selected for hire will be required to complete the following pre-employment requirements:
* Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
* Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
* Tuberculosis (TB) risk assessment
* Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).
Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.
$32k-46k yearly est. 51d ago
Support Technician
Daveandbusters
Remote support technician job in Ontario, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $18 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-18 hourly Auto-Apply 22d ago
IT Support Specialist Level 1
National Community Renaissance 4.7
Remote support technician job in Rancho Cucamonga, CA
National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training.
National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions.
We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement.
RESPONSIBILITIES
Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remotesupport for desktops, laptops, mobile devices, printers, etc.
Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management.
Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments.
Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution.
Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information.
Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management.
Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments.
Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home.
Ability to work flexible hours. Ability to travel is required.
Must possess a valid drivers license, current automobile insurance and reliable form of transportation.
Qualifications
SKILLS & EXPERIENCE
Technical Proficiencies: Experience working in an ITsupportenvironment utilizing the latest tools and methodologies. This includes but not limited to tools and methodologies such as Active Directory, Exchange, Office 365, and ITIL processes. Basic network troubleshooting skills, including wired and wireless technologies with an understanding of TCP/IP, DNS and DHCP. Also, the ability to self-manage time, priorities, and daily workload with little supervision while being able to switch gears and work collaboratively on larger-scale projects or problems.
Platform Agnostic: Knowledge in supporting and troubleshooting current Apple and Windows operating systems, all popular mobile platforms like iOS and Android, troubleshooting the current versions of Microsoft Office(Outlook, Word, Excel & PowerPoint), as well as prior experience with troubleshooting and supporting network infrastructure. Experience with Yardi Voyager 7 is a plus.
Soft Skills: Excellent active-listening skills are required to understand our customers concerns and/or needs. Superior critical thinking and problem-solving abilities to work through technical issues. Outstanding verbal communication, presentation, and interpersonal skills with strong attention to detail are necessary to work collaboratively with the IT team, our customers, staff, and vendors.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
Operate computer and office equipment.
Standing, walking, sitting
Exposure to various types of weather conditions
Driving
FLSA
Non-Exempt
$41k-52k yearly est. 17d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Remote support technician job in Riverside, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military