Resident care technician vs customer care technician

The differences between resident care technicians and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-3 months to become a resident care technician, becoming a customer care technician takes usually requires 6-12 months. Additionally, a resident care technician has an average salary of $44,969, which is higher than the $34,986 average annual salary of a customer care technician.

The top three skills for a resident care technician include troubleshoot, patients and medication administration. The most important skills for a customer care technician are patients, vital signs, and EKG.

Resident care technician vs customer care technician overview

	Resident Care Technician	Customer Care Technician
Yearly salary	$44,969	$34,986
Hourly rate	$21.62	$16.82
Growth rate	9%	-4%
Number of jobs	104,179	211,764
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 40%
Average age	42	40
Years of experience	3	12

Resident care technician vs customer care technician salary

Resident care technicians and customer care technicians have different pay scales, as shown below.

	Resident Care Technician	Customer Care Technician
Average salary	$44,969	$34,986
Salary range	Between $30,000 And $66,000	Between $26,000 And $45,000
Highest paying City	-	Burbank, CA
Highest paying state	-	Alaska
Best paying company	-	Cottage Health
Best paying industry	-	Manufacturing

Differences between resident care technician and customer care technician education

There are a few differences between a resident care technician and a customer care technician in terms of educational background:

	Resident Care Technician	Customer Care Technician
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 40%
Most common major	Nursing	Business
Most common college	-	-

Resident care technician vs customer care technician demographics

Here are the differences between resident care technicians' and customer care technicians' demographics:

	Resident Care Technician	Customer Care Technician
Average age	42	40
Gender ratio	Male, 48.8% Female, 51.2%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 8.9% Unknown, 5.0% Hispanic or Latino, 13.6% Asian, 7.0% White, 64.5% American Indian and Alaska Native, 0.9%	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between resident care technician and customer care technician duties and responsibilities

Resident care technician example responsibilities.

Manage ventilator settings, suction tracheostomy, tube-feeding assistance.
Assist residents as needed to perform and maintain ADL's.
Certify to administer medications and CPR for adults, children and infants.
Assist residents with dementia and Alzheimer's disease with basic activities of daily living
Prepare meals, housekeeping, assist residents with ADL'S and laundry as needed.
Present and expedite solutions to problem solving, maintain clinical documentation and HIPPA laws to protect the privacy of the clients.

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Resident care technician vs customer care technician skills

Common resident care technician skills

Troubleshoot, 18%
Patients, 14%
Medication Administration, 10%
Compassion, 7%
CPR, 6%
Patient Behavior, 5%

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

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Zippia Careers
Healthcare Support Industry
Resident Care Technician
Resident Care Technician vs Customer Care Technician

Updated January 8, 2025

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