Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior telecom engineers and service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior telecom engineer and a service administrator. Additionally, a senior telecom engineer has an average salary of $82,846, which is higher than the $54,573 average annual salary of a service administrator.
The top three skills for a senior telecom engineer include infrastructure, avaya and IP. The most important skills for a service administrator are customer service, patients, and data entry.
| Senior Telecom Engineer | Service Administrator | |
| Yearly salary | $82,846 | $54,573 |
| Hourly rate | $39.83 | $26.24 |
| Growth rate | 5% | 5% |
| Number of jobs | 29,082 | 57,561 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 53% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A senior telecom manager takes care of electronic devices such as computers, laptops, or mobile phones. They ensure these technologies work by conducting maintenance, checking configuration, and upgrading LAN and WAN systems. They are also responsible for troubleshooting issues and replacing broken equipment.
A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.
Senior telecom engineers and service administrators have different pay scales, as shown below.
| Senior Telecom Engineer | Service Administrator | |
| Average salary | $82,846 | $54,573 |
| Salary range | Between $65,000 And $104,000 | Between $33,000 And $88,000 |
| Highest paying City | Oakland, CA | Sunnyvale, CA |
| Highest paying state | Idaho | California |
| Best paying company | Microsoft | VMware |
| Best paying industry | Automotive | Finance |
There are a few differences between a senior telecom engineer and a service administrator in terms of educational background:
| Senior Telecom Engineer | Service Administrator | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 53% |
| Most common major | Electrical Engineering | Business |
| Most common college | Northeastern University | Stanford University |
Here are the differences between senior telecom engineers' and service administrators' demographics:
| Senior Telecom Engineer | Service Administrator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 86.2% Female, 13.8% | Male, 32.4% Female, 67.6% |
| Race ratio | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.4% White, 63.0% American Indian and Alaska Native, 0.3% | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |