Service order expediter vs inventory planner

Differences between service order expediter and inventory planner duties and responsibilities

Service order expediter example responsibilities.

• Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
• Place purchased orders by using MRP/ MPS reports from ERP system.
• Process order entry, monitor order progress/completion and forecast, expedite orders, schedule customer pick-up of orders.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Delegate and coordinate appointments for family housing structure repair, utilities or building maintenance service (HVAC).

Inventory planner example responsibilities.

• Develop process to manage import orders to manage time and inventory more effectively JDA E3 certify.
• Participate in SIOP meeting and coordinate with all function teams and regional/global team to achieve corporate KPI.
• Develop and implement purchasing and contract management, policies and procedures and manage ISO documents and improvements.
• Review stock levels, imbalances and data integrity in JDA to ensure the supply plan is generating accurate information.
• Handle complex monthly reconciliations and daily/weekly journal entries to ensure AR balance accuracy.
• Facilitate communication channels between the sales groups and corporate logistics to drive improve demand forecast.
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