Service order expediter vs order specialist

Differences between service order expediter and order specialist duties and responsibilities

Service order expediter example responsibilities.

• Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
• Place purchased orders by using MRP/ MPS reports from ERP system.
• Process order entry, monitor order progress/completion and forecast, expedite orders, schedule customer pick-up of orders.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Delegate and coordinate appointments for family housing structure repair, utilities or building maintenance service (HVAC).

Order specialist example responsibilities.

• Manage escalations and expedites process in support of shorten interval requests.
• Provide information to prospective clients regarding ADP's products and services.
• Work with clients, sales staff and service department to ensure a smooth transition to ADP services.
• Collaborate with cross-functional teams, including logistics, direct imports, global sourcing, and transportation to provide accurate product distribution.
• Coordinate with provisioning for lease facilities and number portability.
• Provide provisioning support/work order management and guidance to clients VOIP customers.
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