Service order expediter vs production controller

Differences between service order expediter and production controller duties and responsibilities

Service order expediter example responsibilities.

• Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
• Place purchased orders by using MRP/ MPS reports from ERP system.
• Process order entry, monitor order progress/completion and forecast, expedite orders, schedule customer pick-up of orders.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Delegate and coordinate appointments for family housing structure repair, utilities or building maintenance service (HVAC).

Production controller example responsibilities.

• Manage multiple windows to access accurate inventory, P.O numbers and job numbers.
• Schedule production and manage inventory of raw materials and finish products using the MRP inventory control system.
• Manage production order releases base on space, capacity, man power and indenture BOM build schemes.
• Provide management with visibility of material shortages, backlogs, manage WIP variances and other potential schedule conflicts.
• Manage warehouse and shipping departments, responsible for outsourcing secondary machining of materials, purchasing MRO supplies and logistics.
• Flight line expediter ensures maintenance accomplishment and sortie production by managing, controlling and directing allocate resources and personnel.
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