Service order expediter vs production planner

Differences between service order expediter and production planner duties and responsibilities

Service order expediter example responsibilities.

• Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
• Place purchased orders by using MRP/ MPS reports from ERP system.
• Process order entry, monitor order progress/completion and forecast, expedite orders, schedule customer pick-up of orders.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Delegate and coordinate appointments for family housing structure repair, utilities or building maintenance service (HVAC).

Production planner example responsibilities.

• Manage large supply base consolidations for both production parts and MRO items.
• Manage customer accounts from small first time customers to large OEM's.
• Manage and update inventory plan base on ABC and MTO statistic data.
• Provide leadership and manage production JCL analyst team supporting and recovering of production job streams.
• Track managed backlog dollars, OEM, finish product, and make to order specialty products.
• Supervise NPI chip fulfillment process - manage wafer starts to meet internal qualification and board level build plan.
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