Service order expediter vs project planner

Differences between service order expediter and project planner duties and responsibilities

Service order expediter example responsibilities.

• Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
• Place purchased orders by using MRP/ MPS reports from ERP system.
• Process order entry, monitor order progress/completion and forecast, expedite orders, schedule customer pick-up of orders.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Delegate and coordinate appointments for family housing structure repair, utilities or building maintenance service (HVAC).

Project planner example responsibilities.

• Utilize SharePoint and manage content to display and capture progress report information.
• Manage logistics of all facets of the transition from housing, moving, inter-service agreements and education.
• Manage event day logistics, including staging, set-up and strike; adherence to event schedule, and guest hospitality.
• Follow EPC projects from the engineering office to the construction site to manage the execution and performance of the construction effort.
• Manage retrofit projects for progressive stamping equipment.
• Experience with CMMS (maximo), including writing job plans and pm's.
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