Service supervisor jobs in Albany, NY

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : * Supervise employees making sure they are performing all the job duties implemented by management. * Coaching employees by giving them constructive feedback to help perform certain tasks. * Greet guests and provide an enjoyable shopping experience for everyone. * Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. * Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised). * Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.). * Ensure the 24/7 execution of all guest service programs and processes. * Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable. * Always replenishes products to ensure in-stock conditions. * Address inquiries and complaints from guests. * Check in external and internal vendors per established guidelines. Additional Job Description: * Must be available to work flexible hours that may include day, nights, weekends and or holidays. * Must be efficient and organized. * Must be at least 18 years of age to be considered for position. * Ability to freely access all areas of the store including selling floor, stock area, and register area. * Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift. * Work in intermittent temperatures (i.e., cooler, outside, etc.,). * Must have reliable transportation. * High School Diploma High school diploma or equivalent Pay Range: $18.19 - $21.40 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You * Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. * Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. * The Road Ahead - We offer 401k and a match component! * Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process (old GPS of the Interview Process) We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. * Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1 year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Web Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth. Job Description The Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients. Key Responsibilities: Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platform Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product Identify customer challenges and proactively suggest better solutions and strategies. Onboard and assist new customers with multiple stakeholders Simultaneously manage multiple customers who are at different points on the account lifecycle Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiency Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas You Will Be Measured On: Onboarding time Net revenue retention Customer satisfaction scores Account expansion Benefits: Opportunity to be a part of a fast growing technology company with award winning solutions Clearly laid out and communicated progression and promotion plan Competitive salary + medical/dental/vision benefits 401(k) Tons of drinks and snacks in the office Our fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a button Qualifications Bachelor's degree required 2+ years experience in customer service, client services, consultative sales, account management, or related field Excellent interpersonal skills coupled with effective communication skills Self-confident, self-directed, forward thinking, detailed-oriented Experience with salesforce.com CRM system a plus Additional Information All your information will be kept confidential according to EEO guidelines.

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards. Essential Job Functions/Responsibilities: Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates. Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution. Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement. Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team. Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs. Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels. Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated. Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately. Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required. Other duties as needed. Minimum Job Qualifications: Associate's degree from an accredited institution or at least 3 years of relevant experience required. Bachelor's degree preferred; will consider experience in lieu of degree. Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development. Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors. Strong decision making and time management skills with the ability to manage multiple projects/duties. Familiarity with Fiserv and Alkami software solutions is strongly preferred. Results driven, service oriented, self-motivated, and able to work independently. Trustworthy with the ability to maintain the highest level of integrity and trust. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment. Flexible to work a structured schedule that includes evening and weekend hours in an in-office model. Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: * Provides outstanding service and solutions to our clients. * Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. * Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. * Acts as a first line of defense in detecting potentially fraudulent activities. * Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. * Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. * Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. * Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. * Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. * In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: * A high school diploma or GED required. * Minimum 1 year previous experience in a retail bank environment required. * Previous supervisory and/or training experience preferred. * A two-year college degree in business or related field preferred. * Recent retail and/or cashier/teller experience preferred. * Prior experience with retail sales strongly preferred. * Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1 year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

The Dining Room Coordinator oversees the daily operations of the dining room in a senior living facility, ensuring a welcoming and efficient dining experience for residents and guests. This role involves supervising waitstaff, managing dining schedules, maintaining service standards, and addressing resident needs and concerns. The coordinator serves as the primary liaison between the kitchen and dining room staff to ensure smooth operations. Key Responsibilities: • Coordinate and oversee all dining room activities, including meal service, special events, and resident dining schedules. • Supervise, train, and support waitstaff, ensuring consistent service quality and adherence to facility protocols. • Monitor dining room cleanliness, organization, and ambiance, ensuring a safe and pleasant environment for residents and guests. • Act as a liaison between kitchen staff and waitstaff to ensure accurate and timely delivery of meals. • Address resident concerns or special requests during meal service, including dietary accommodations and seating preferences. • Create and manage staff schedules to ensure adequate coverage for all shifts and events. • Assist with onboarding and training new dining room staff, providing ongoing guidance and support. • Collaborate with kitchen management to plan menus, coordinate special events, and adjust operations as needed. • Monitor inventory of dining room supplies, such as linens, utensils, and tableware, and submit purchase requests as necessary. • Conduct regular inspections of the dining area to ensure compliance with health, safety, and sanitation standards. • Maintain positive relationships with residents, staff, and family members, fostering a community-oriented atmosphere. • Prepare reports on dining room operations, staff performance, and resident feedback for review by facility management. Kingsway is a locally-owned and family-operated senior living community located on a 25-acre campus in the Woodlawn section of Schenectady, New York. Since 1975. We are committed to uphold a tradition of excellence while providing compassion, respect, and dignity for each individual entrusted to our care. At Kingsway, not only will our residents experience a difference, but our staff will too. We understand the importance of balance between work and family life, and we are committed to working with you to help you meet your goals. Kingsway Community offers: Excellent Benefit packages for Full Time and Part Time Employees which include Health, Dental, Vision, Flexible Spending Accounts, 401k and reduced Public Transportation passes. Opportunity for career advancement through our Tuition Reimbursement & Student Loan Repayment program. Kingsway Community is no longer requiring employees to be vaccinated for COVID-19! Learn more about working at Kingsway Community at our careers page : ********************************************** Requirements Qualifications: • Previous experience in hospitality or dining room management, preferably in a senior living or healthcare setting. • Strong leadership and team management skills. • Excellent interpersonal and communication abilities, with a focus on resident satisfaction. • Knowledge of food safety and sanitation regulations; certification preferred. • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. • Proficiency in using scheduling software and basic computer applications. Key Attributes: • Patience, empathy, and a genuine commitment to serving senior residents. • Detail-oriented with a focus on maintaining high standards of service and cleanliness. • Strong problem-solving skills and the ability to address concerns proactively. • A collaborative mindset to work effectively with both dining and kitchen teams. Reports To: Food Service Manager or Director of Dining Services

Department/Unit: Capacity Command Logistic Center Work Shift: Night (United States of America) Salary Range: $95,182.78 - $152,292.45 Clinical leadership role with direct impact on patient care and throughput. As a Logistics Center Operations Supervisor, this is not a desk job. You'll be visible, mobile, and hands-on across every unit-supporting patients, families, and staff while guiding critical decisions that keep the hospital moving. From expediting discharges and transfers to responding to crises and leading during emergencies, you'll function as the clinical expeditor and flow champion the hospital relies on 24/7. This role is built for seasoned clinicians who thrive under pressure, bring mastery-level expertise to complex situations, and want to make a hospital-wide impact every shift. Bring your clinical leadership to the center of operations-where your decisions directly shape patient care and outcomes. Apply today. Essential Duties and Responsibilities * Reports up through the Logistics Center. * Utilizes strong communication, professionalism and leadership skills to drive access, capacity, efficiency, high quality and safe care for patients. * Supervises and helps manage the Logistics Center which is responsible for all aspects of patient flow into, through, and out of the hospital. * Mastery-level understanding and performance of core functions of the Logistics Center including but not limited to capacity command, bed management, transfer, consult, and tele-consult facilitation, direct admission coordination, and decedent management. * Support development and execution of training plans for Logistic Center staff. * Mentors and develops teammates within the department. * Uses previous clinical experience and leadership skills, along with data analytics and technology to make real-time assessments and patient flow decisions expeditiously. * Point-person for real-time questions and challenges identified by Logistics staff prior to escalation to Logistics Management. * Mitigates patient flow barriers even prior to them occurring. * Assumes ownership of the most difficult flow scenarios and high-profile situations. * Facilitates flow as a clinical expeditor, flow navigator, champion and project manage throughput initiatives. * Oversees other areas under the umbrella of Logistics Operations such as the Discharge Hospitality Suite. * Maintain visibility and interface on a continual basis with patients, families, and staff in all areas of the hospital through rounds. * Intervene when issues/concerns, responds to codes and crises, provide staff and patient support as necessary. * Helps to assess, triage and resource allocate as necessary to maintain clinical operations. * Trained in Emergency Management and may be delegated to serve in leadership role for Incident Command if requested to do-so on behalf of the commander. * Expanded leadership role to support other clinical operations leaders and their staff when leadership not physically present or immediately available. * A resource for locating and interpreting hospital policy and procedures. * Escalates barriers timely when unable to manage or mitigate via appropriate chain of command. * Determines when the Administrator On-Call is notified for second-level intervention. Qualifications * Associate's Degree - required * Bachelor's Degree - preferred * 10+ years Clinical Experience - required * Leadership Experience - preferred * Ability to lead within and across large teams. (High proficiency) * Excellent communication and able to demonstrate highest level of professionalism. (High proficiency) * Ability to independently assess, navigate, coordinate, negotiate, and make timely decisions. Effectively resolving/escalating issues. (High proficiency) * Clinical expertise and experience with navigation of the healthcare setting. (High proficiency) * Ability to interpret real-time data to drive decision-making. (High proficiency) * Mastery-level skills, knowledge, and productivity related to patient flow and throughput. (High proficiency) * RN/MD/DO/MBBS/Paramedic Upon Hire - required Equivalent combination of relevant education and experience may be substituted as appropriate. Thank you for your interest in Albany Medical Center! Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work! Position Summary: The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations. Responsibilities Include: * Expand Mohawk Global's export operations and product offerings * Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives * Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings * Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business * Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success * Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US * Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders * Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations * Analyze export market conditions and find new opportunities for service development or innovation * Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients * Prepare and present reports on sales performance and market trends to senior management * Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction * Travel within the continental United States and occasionally overseas for strategic sales activities will be required Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law Employee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act

Job Description Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management. Location: This position may be based out of any of ATL's 11 office locations Pavement Services Manager Perks & Benefits: Competitive pay with opportunity for growth Work directly with both technical and management staff Competitive Health Insurance with multiple plan options Paid Vacation/Sick/Personal/Holidays 401(k) Retirement Savings Plan with company match Potential for Profit Sharing Pavement Services Manager Qualifications: Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience Demonstrated experience in a leadership role with strong people and resource management skills Strong written and verbal communication skills Ability to effectively multitask in a fast-paced, dynamic work environment Attention to detail and strong organizational skills Positive attitude with the ability to work both independently and in a team environment Pavement Services Manager Responsibilities: Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule Manage technical services to meet federal, state (e.g., DOT), and client specifications Provide technical guidance on pavement projects to troubleshoot quality control issues Compile and distribute comprehensive reports of test data and manage record-keeping Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE) Coordinate workload, staffing levels, and utilization within the service area Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services Perform project site visits, safety audits, and staff training evaluations Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area Participate in professional and trade organizations and related events to promote pavement testing services Support Operations Managers in development of staffing and certification plans to support Divisional budgets ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.

**_What Revenue Management contributes to Cardinal Health_** Revenue Management is responsible for developing, communicating, and leading the execution of market strategy and profitability optimization through pricing and value-capture activities at both the strategic and tactical levels. The group uses modeling and analytics to create pricing strategies for our products and distribution services. Deal Management owns the deal process, including collaborating with sales to translate offer strategy into a customer-specific deal strategy and pricing, facilitating the deal approval process and related governance, and financial modeling of deal economics across a variety of scenarios. This job family is also responsible for validating our contracts have the appropriate terms and conditions prior to finalizing the relationship. **_Responsibilities_** + Collaborate effectively across functions in Marketing, Sales, Operations, and Finance to develop pricing and incentive strategies and models, in response to customer RFP and other proposal requests + Extract, manipulate, and prepare data and information from multiple sources and leverage findings to develop and recommend pricing strategies + Effectively communicate data, information, and findings on market pricing intelligence, pricing analytics and pricing recommendations to the Marketing and Sales teams + Create financial models, applying pricing analytics and other financial components related to the deal + Communicate with Senior Leadership to facilitate questions and discussions related to the deal models to gain approval + Communicate key pricing and incentive insights and recommendations, while driving consensus and being comfortable when challenged + Understanding product and category strategy, financial objectives, and pricing expectations + Ability to grasp economic concepts (especially P&L statements), commercial processes, systems, and controls + Managing the execution of a variety of price initiatives and ad-hoc analysis as needed to support business opportunities **Qualifications** + Bachelor's degree in related field, preferred, or equivalent work experience, preferred + 3+ years' experience in related field, preferred **_What is expected of you and others at this level_** + Coordinates and supervises the daily activities of operations or business staff + Administers and exercises policies and procedures + Ensures employees operate within guidelines + Works on complex projects of large scope + Develops innovative solutions to wide range of difficult problems + Decisions have a direct impact to work unit operations and customers + Frequently interacts with subordinates, customers, and peer groups at various management level **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/1/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Requirements Competencies: Problem solving skills Experience in implementing quality concepts and practice in a service industry work environment Detail-oriented work style Organizational skills Willing to take responsibilities for daily operations Willing and able to do physical work when necessary Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment. Work environment: Must be able to tolerate heat in the summer and cold in the winter. Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and eligibility requirements: Supervisory experience (3-5 years preferred) Valid driver's license with clean MVR and clean background check. High school diploma Forklift certification Must pass drug screen Must be able to pass DOT Physical. Be able and willing to backfill for driver needs. Salary Description $52,000 Annually

Working under the supervision of the VP of Life, this position is responsible for managing a diverse department providing services in support of individuals with disabilities. The successful candidate should be a person who has a disability and/or has extensive experience working with the disability community. Purpose: Oversee and maintain the workflow of the Amsterdam Office for LIFE at RCIL. Job Duties: The successful candidate will be expected to: Hire, direct, supervise, train, evaluate and terminate staff. Supervise and monitor programs and services for quality, contract compliance standards, and statistical reporting. Meet with legislators to advocate for and support disability rights. Develop, implement, and execute new programs, initiatives, and partnership with the service delivery area. Serve as a resource on accessibility issues for individuals, organizations, and businesses. Conduct community outreach and education to raise awareness of independent living services. Network and build relationships with agencies, organizations, and businesses. Meet with legislators to advocate for and support disability rights. Collaborate with the Finance Department to develop the annual budget and monitor fiscal performance. Knowledge, Skills & Abilities: Strong understanding of budgeting, strategic planning, and disability rights. Familiarity with Section 504, ACCES-VR, IDEA, NYSCB, TBI, OPWDD, Fair Housing Act, Air Carrier Access Act, and other laws and systems that impact individuals with disabilities. Knowledge of the mental health system, Social Security, work incentives, entitlement programs, and supported employment. Spanish language proficiency is a plus. Strong oral and written communication skills. Ability to collaborate, innovate, and participate effectively in a team environment. Flexibility and responsiveness in working with a diverse population. Proficiency in public speaking, community networking, mediation, and negotiation. A valid NYS Driver's License is required. Education: A College Degree is preferred; a High School Diploma or equivalent is required. Related experience may be considered in lieu of higher education. Benefits: PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays. Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available. Wellness program with the ability to earn an additional 3 PTO days a year. 401K with up to 10% employer investment. Heavily subsidized Health Insurance with co-pays. Vision and Dental insurance. Flexible Spending Accounts-Medical and Dependent Care. Monthly contribution towards dependent care. (to offset childcare costs) Company paid Life Insurance and Identity theft protection. (LifeLock) Employee Assistance Program. Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims. Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven. Free covered parking. Additional benefits available. Travel Required: Yes Location: Amsterdam, NY RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Temporary Description Overview of Position: The Lunch Service Supervisor is responsible for delivering services and experiences to our guests aligned with a culture of excellence. Successful candidates will demonstrate the ability to maintain a clean, orderly, functional kitchen and lunch service while supervising support staff and supporting Ski and Ride School Programs. Job Duties: Prepare, serve, set up, and clean up all snacks and lunch for ski and ride school programs - no cooking required Monitor compliance with food safety standards, policies, and procedures Inventory food and supplies and order as needed Work with the primary kitchen to ensure quantity and quality of food is appropriate and delivered in a timely manner Ensure procedures for food allergies are followed consistently to align with our safety standards Manage menu offerings to deliver an appropriate variety of nutritional options for children Maintain a clean and organized kitchen and service area Oversee support staff assigned to assist with lunch service duties including snack prep, cleaning, delivery of lunch service, and other duties as assigned Be friendly and engaging with instructors and children Work Schedule and Conditions: We are in the business of providing a product and guest experience aligned to a culture of excellence. Traditionally our busy periods are during weekends and holidays which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the holidays. Requirements Job Qualifications: Strong understanding of food safety procedures and compliance Experience in food and beverage industry preferred Food Safety certification preferred Have a high level of attention to cleanliness and detail Basic computer skills required Have a willingness to learn about Ski and Ride School Operations Salary Description $18/hr

Annual Salary Range: $60,405.80 - $70,000 Description: Working under the supervision of the VP of Life, this position is responsible for managing a diverse department providing services in support of individuals with disabilities. The successful candidate should be a person who has a disability and/or has extensive experience working with the disability community. Purpose: Oversee and maintain the workflow of the Amsterdam Office for LIFE at RCIL. Job Duties: The successful candidate will be expected to: Hire, direct, supervise, train, evaluate and terminate staff. Supervise and monitor programs and services for quality, contract compliance standards, and statistical reporting. Meet with legislators to advocate for and support disability rights. Develop, implement, and execute new programs, initiatives, and partnership with the service delivery area. Serve as a resource on accessibility issues for individuals, organizations, and businesses. Conduct community outreach and education to raise awareness of independent living services. Network and build relationships with agencies, organizations, and businesses. Meet with legislators to advocate for and support disability rights. Collaborate with the Finance Department to develop the annual budget and monitor fiscal performance. Knowledge, Skills & Abilities: Strong understanding of budgeting, strategic planning, and disability rights. Familiarity with Section 504, ACCES-VR, IDEA, NYSCB, TBI, OPWDD, Fair Housing Act, Air Carrier Access Act, and other laws and systems that impact individuals with disabilities. Knowledge of the mental health system, Social Security, work incentives, entitlement programs, and supported employment. Spanish language proficiency is a plus. Strong oral and written communication skills. Ability to collaborate, innovate, and participate effectively in a team environment. Flexibility and responsiveness in working with a diverse population. Proficiency in public speaking, community networking, mediation, and negotiation. A valid NYS Driver's License is required. Education: A College Degree is preferred; a High School Diploma or equivalent is required. Related experience may be considered in lieu of higher education. Benefits: PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays. Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available. Wellness program with the ability to earn an additional 3 PTO days a year. 401K with up to 10% employer investment. Heavily subsidized Health Insurance with co-pays. Vision and Dental insurance. Flexible Spending Accounts-Medical and Dependent Care. Monthly contribution towards dependent care. (to offset childcare costs) Company paid Life Insurance and Identity theft protection. (LifeLock) Employee Assistance Program. Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims. Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven. Free covered parking. Additional benefits available. Travel Required: Yes Location: Amsterdam, NY RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1-year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

TITLE: Client Service Supervisor REPORTS TO: Branch Administration Officer CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: * Provides outstanding service and solutions to our clients. * Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. * Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. * Acts as a first line of defense in detecting potentially fraudulent activities. * Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. * Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. * Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. * Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. * Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. * In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: * A high school diploma or GED required. * Minimum 1 year previous experience in a retail bank environment required. * Previous supervisory and/or training experience preferred. * A two-year college degree in business or related field preferred. * Recent retail and/or cashier/teller experience preferred. * Prior experience with retail sales strongly preferred. * Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1-year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Department/Unit: Health Information Services Work Shift: Day (United States of America) Salary Range: $60,367.47 - $90,551.20 The HIM Operations Supervisor will oversee and coordinate the daily operations of the Health Information Management (HIM) department, including release of information, prepping, scanning, quality control, analysis, deficiency management, record completion, and physician suspension management. This role is focused on optimizing workflows related to medical records, patient data, and health information systems. The supervisor is responsible for ensuring the accuracy, integrity, and security of patient health records while maintaining compliance with all relevant laws, regulations, and industry standards for AMHS. Essential Duties and Responsibilities * Planning and Program Development * Attends all mandatory prep refresh sessions and in-service education. * Operational Tasks * Supervises and provides guidance and training to HIM staff, ensures adherence to established productivity standards, quality standards, and department guidelines. * Organizes and establish day-to-day priorities. * Must multitask while remaining professional, focused, composed and positive. * Hiring, training, and managing HIM staff, including assigning tasks and evaluating performance. * Ensuring adherence to relevant regulations, such as HIPAA, and maintaining privacy safeguards for protected health information. * Identifying and implementing improvements to HIM processes and workflows. * Acts as a bridge between the clinical and administrative aspects of healthcare, ensuring that patient information is handled effectively and ethically. * Overseeing HIM operations: This includes managing daily workflows related to medical record retrieval, prepping, scanning, indexing, document type auditing, release of information, and deficiency analysis for hospital and ambulatory (practices and clinics). * Optimizes OnBase and Epic workflows. * Works closely with other departments, such as clinical divisions and IT, to ensure smooth information flow and resolution of issues. * Assists with administrative tasks. This may include preparing reports, approving schedules and timecards, and assisting with special projects. * Provides the release of information staff guidance as it relates to regulatory requirements and sensitive information. * Partners with medical staff and other departments to resolve issues efficiently. * All other duties assigned by HIM leadership. Qualifications * High School Diploma/G.E.D. - required * Associate's Degree in HIM or a related field - required * 2 or more years of experience in Health Information Management (HIM) or related work environment - required * 5 years of relevant work experience can be considered in lieu of an associate degree * Ability to organize and establish day-to-day priorities. * Utilizes critical thinking skills in all aspects of the job. * Ability to multitask while remaining professional, focused, composed and positive. * Excellent customer service skills. * Displays integrity, friendliness, and compassion. * Must be able to establish an appropriate and effective rapport with patients, co-workers, and medical staff. * Must demonstrate effective and appropriate written and oral communication skills. * Ability to take and follow direction in a positive and appropriate manner. * Must be flexible. * Takes initiative/able to work independently. * Embraces new opportunities to grow both personally and organizationally. * Must be efficient and effective in the use of resources. * Advanced computer skills such as but not limited to Excel, Word, & Microsoft Teams. Strong knowledge of EHR systems, preferably Epic. * Must be able to sit, stand and walk for long periods. * Ability to read and understand the English language. * Ability to effectively maintain confidentiality of records and communicate with all levels of personnel. * RHIA - Registered Health Information Administrator - preferred * RHIT - Registered Health Information Technician - preferred Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.