Service supervisor jobs in Albany, NY - 331 jobs

Evening Residential Supervisor Purpose: To provide support, care and assist people living in a residential program, ensuring person-centered supports are provided to the people AIM serves. To serve as an on-call support for the on-call team, moving from home to home to support the people and staff at each residential program. To be a mentor and guide for Direct Support Professionals in the residential programs, ensuring person-centered supports are provided to the people AIM serves. To assist the Residential Managers in ensuring the efficient and effective day to day operations of the residential programs, in accordance with AIM's mission and Core Values. To provide ongoing training to evening staff as needed. Benefits: Generous Paid Time Off for Full Time Employees (40 hours after first 90 days) Low-Cost Health Insurance for Full Time Employees (Employer Paid Deductibles) Referral bonus Paid on-the-job training Dental Vision Retirement Plan- 403b Flexible Spending Account (FSA) Voluntary/Supplemental Insurances including Life Insurance, Accident, Critical Life and Short-Term Disability Essential Functions: •• Provide on-going support for the Residences on the evening shift; visiting residential programs throughout the week to ensure quality services are provided and agency/state policies, procedures, and regulations are adhered to. Be a presence throughout the agency during evening hours; serving as someone that staff can depend on for guidance and mentorship. Serve as primary on-call, ensuring appropriate staffing during the evening hours. Ensure a safe work/living environment, including compliance with all safety policies/procedures and regulations. Intervene immediately should you discover any safety issue, including employees sleeping. Assist with the supervision and documentation of fire evacuation drills. Receive, document, communicate and ensure appropriate supports are in place, during evening hours, for all "call-offs" and other staffing issues. Document visits and provide feedback to the residential team on a routine basis. Review medical guidelines, IPOPs, Staff Action Plans, and Behavior Support plans with staff as necessary. Ensure staff's performance of household functions including, infection control, meal preparation, laundry, and housekeeping duties; and perform such duties, as needed. Perform medical/health related functions, adhering to AMAP Policy.• Work directly with the people served to ensure personal wants and needs are met. Other duties:. * Committee membership as assigned. * Any and all other duties requested by supervisor. Requirements Qualifications: High School diploma\GED, bachelors preferred.• Three (3) years' experience working in the field of I/DD, or related field One (1) year Managerial experience preferred.• Knowledge of program specific requirements/regulations. CPR/First Aid Certification. (Training Provided)• AMAP Certification. (Training Provided) SCIP Certification. (Training Provided) Valid NYS Driver's License acceptable to Agency insurance standards (Current/Valid Insurance card if using own vehicle). Ability to work independently, organizational skills, reliable decision making with demonstrated critical thinking skills. Physical/Cognitive Requirements: Bending, reaching, pushing, pulling as needed in the workplace. Ability to safely lift 50lbs. Maintain training and certification in all required areas.• Effective verbal and written communication skills Reading/Math skills to perform job duties (Dr's orders, prepare recipe, program documentation, keep ledgers etc.) Demonstrated interest/ability to facilitate the personal outcomes of individuals receiving services. Exposure to household and other cleaning supplies, chemicals. Ability to teach others, maintain confidentiality, and remain calm in stressful or demanding situations.• Adherence to agency attendance policy. Willingness to rove throughout the agency as needed As an Equal Opportunity/Affirmative Action Employer, AIM Services, Inc will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, status as a protected veteran, disability status, sexual orientation, gender identity or other characteristic protected under applicable law Salary Description $22- $26.75/ hour

Title: Director of Export Services The Director of Export Services will be responsible for creating and executing the export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include supporting the account executives as a subject matter expert, and driving cross-selling initiatives with our overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with IT teams to ensure the client offering cutting edge export tools as demanded by the market. The successful candidate will come from a sales background and bring strong knowledge of US export transportation operations. Responsibilities Include Expand export operations and product offerings Develop and execute export transportation sales strategy in support of broader organizational initiatives Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US Ensure export services meet market expectations in terms of technology and scope of service offerings Work closely with compliance leaders to ensure clients are highly compliant with US Export regulations Align the company with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business Build strong US export sales initiatives with our agent partners, ensuring we are a competitive partner on routed freight sales and tracking trends in joint sales success Provide subject matter expertise on export transportation best practices to clients and internal stakeholders Analyze export market conditions and find new opportunities for service development or innovation Prepare and present reports on sales performance and market trends to senior management Travel within the continental United States and occasionally overseas for strategic sales activities will be required

Salary: $80K/yr Find more in your career at Family Residences and Essential Enterprises, Inc. (FREE), currently serving over 4,000 people with ID/DD, mental illness & brain injury. We're seeking dedicated people like you to join us! The Specialty CTI Team Leader provides clinical and administrative oversight of the Enhanced Step-Down Program's Critical Time Intervention services and supervises a multidisciplinary team. This role ensures that people with co-occurring Mental Health (MH) and Intellectual/ Developmental Disabilities (I/DD) receive evidence-based, time-limited support as they transition from inpatient and emergency psychiatric settings to community-based living. We'll provide you with: Outstanding Benefits Paid vacation and sick time Medical | Dental | Vision | Life Insurance Retirement 401K Wellness benefits with gym reimbursement Tuition Reimbursement A positive, supportive environment Opportunities for advancement & more! Specifically, you will: Establish community relationships and serve as a liaison to community partners such as Emergency Departments (ED), inpatient psychiatric units, both Article 28 and 31, and Comprehensive Psychiatric Emergency Programs (CPEP). Maintain relationships with Nassau County Dept of Mental Health, Suffolk County Dept of Health Services, the Division of Community Mental Hygiene, the Office of Mental Health (OMH), and the Office of People with Developmental Disabilities (OPWDD). Collect feedback from and collaborate with clinical team members and specialists in the community to identify, design and implement training/support needs of the community. Assist in the development/implementation of ESD Specialty CTI best practices, policies Assist with the growth of the ESD program via networking internally and externally Work with Accounting Dept and leadership to ensure all required reporting occurs. Review and approve diagnostic evaluations, treatment plans, discharge plans, and behavioral support plans for individuals served. We require: Master's Degree in social work, psychology, counseling, or other human service field LCSW, LMHC, LMSW, LCAT, or Licensed Psychologist Licensure Licensed Practitioner of the Healing Arts (LPHA) Minimum 3 (three) years of supervisory experience Minimum 3 (three) years of post-licensure experience working with individuals with ID/D, Mental Health Diagnoses, and/or Substance Abuse CTI Certification (within 12 months of hire) 9.58 Designation Certification (within 6 months of hire) Knowledge of OMH and OPWDD practices, policies and regulations Computer literacy; familiarity with Microsoft Office Suite Ability to motivate, lead and coach others Excellent interpersonal, organizational and communication skills CTI Team Leader, for immediate consideration, email a resume to: ********************* Family Residences and Essential Enterprises, Inc. (FREE), is a nonprofit committed to cultivating an inclusive environment that values and celebrates diversity in all its forms. We believe that a diverse workforce not only reflects the communities we serve but also drives our collective success. We actively encourage candidates of all genders, ages, races, sexual orientations, religions, nationalities, and backgrounds to apply for positions at our company. Your unique talents and experiences will play a crucial role in our mission to support people of all abilities to reach their full potential and thrive in their communities. Join us in creating a workplace where everyone feels respected, heard, and empowered." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

TITLE: Client Service Banker REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non-Exempt PAY GRADE: NE 20 ($17.00 - $25.89 per hour) AVAILABILITY: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: The Client Service Banker will be our clients' first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients' needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Key Responsibilities: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Acts as a first line of defense in detecting potentially fraudulent activities. Adheres to all policies and procedures to maintain compliance standards. Builds relationship with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. At branch management direction on an as-needed basis, may perform platform duties such as account opening, account maintenance, service inquiries, etc. Assist branch management and the Client Service Supervisor in various operational activities on an as-needed basis. Education & Experience: High School graduate (or GED) required, or current high school student anticipating graduation. Strong mathematical skills required. Minimum of six months cash handling experience and customer service experience preferred. Minimum of six months customer service experience, recommending and referring products and services preferred. Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Web Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth. Job Description The Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients. Key Responsibilities: Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platform Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product Identify customer challenges and proactively suggest better solutions and strategies. Onboard and assist new customers with multiple stakeholders Simultaneously manage multiple customers who are at different points on the account lifecycle Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiency Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas You Will Be Measured On: Onboarding time Net revenue retention Customer satisfaction scores Account expansion Benefits: Opportunity to be a part of a fast growing technology company with award winning solutions Clearly laid out and communicated progression and promotion plan Competitive salary + medical/dental/vision benefits 401(k) Tons of drinks and snacks in the office Our fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a button Qualifications Bachelor's degree required 2+ years experience in customer service, client services, consultative sales, account management, or related field Excellent interpersonal skills coupled with effective communication skills Self-confident, self-directed, forward thinking, detailed-oriented Experience with salesforce.com CRM system a plus Additional Information All your information will be kept confidential according to EEO guidelines.

Purpose: The Field Service Supervisor works to plan, organize, direct, and forecast for the field service team. This includes having a proactive approach to find new customers and increasing revenue for the company. Establishes relationships, leads, and communicates with the customers. Management of the technicians and lead are essential to the job. Core Responsibilities: •Plans, organizes, directs, and forecasts for the field service department to support USB customers and channel partners. •Follows policies and procedures, making sure to document development goals and achievements. •Works to grow the business by taking proactive approaches to find new customers. •Makes data driven decisions and works with variable costs to increase revenue. •Acts as a relationship builder for the department and with customers. •Deals with the interfacing of large customers when needed. •Provides technical support to customers when complaints arise. •Develop procedures and work instructions associated with field service team responsibilities. •Works with the lead to plan and schedule the field service team's agenda to ensure there is coverage when and where it is needed. •Ensure documentation is compiled, correct, and timely for all service work completed. •Works with the Sales Team, performing plant walk downs and coordination of commissioning and turn key installations. •Occasionally cover field service work when the schedule is full and unplanned jobs must be completed. Qualifications & Requirements: •Associate's degree, required, in a technical field, preferred. •Experience in mechanical, electrical, and trade fields, preferred. •Power Generation Plant Operations Coursework/Training preferred. •Demonstrated ability to lead a group and direct subordinates to accomplish tasks required. •Ability to read electrical schematics and piping & instrumentation diagrams required. •Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. •Experience in budget planning, forecasting, and administrative categories. •Experience and exposure in instrumentation and controls. •Possess supervisory, organizational, and leadership skills. •Ability to travel 25% of the time Desired Characteristics: •High level of motivation to complete tasks and drive the success of the team. •Proficient communication skills, both verbal and written, to accurately describe problems and communicate with customers and cross-functionally within the organization. •High degree of flexibility. •Strong critical thinking and problem-solving skills with a left-to-right mentality. •Positive Ability to work effectively with colleagues and achieve shared goals. •Attention to details and accuracy in completing paperwork.

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a Bilingual (Spanish/English) **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + Bilingual in both Spanish and English (read, write, speak) + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards. Essential Job Functions/Responsibilities: Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates. Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution. Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement. Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team. Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs. Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels. Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated. Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately. Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required. Other duties as needed. Minimum Job Qualifications: Associate's degree from an accredited institution or at least 3 years of relevant experience required. Bachelor's degree preferred; will consider experience in lieu of degree. Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development. Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors. Strong decision making and time management skills with the ability to manage multiple projects/duties. Familiarity with Fiserv and Alkami software solutions is strongly preferred. Results driven, service oriented, self-motivated, and able to work independently. Trustworthy with the ability to maintain the highest level of integrity and trust. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment. Flexible to work a structured schedule that includes evening and weekend hours in an in-office model. Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm * $2,500 SIGN ON BONUS OFFERED* Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: * Provides outstanding service and solutions to our clients. * Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. * Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. * Acts as a first line of defense in detecting potentially fraudulent activities. * Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. * Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. * Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. * Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. * Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. * In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: * A high school diploma or GED required. * Minimum 1-year previous experience in a retail bank environment required. * Previous supervisory and/or training experience preferred. * A two-year college degree in business or related field preferred. * Recent retail and/or cashier/teller experience preferred. * Prior experience with retail sales strongly preferred. * Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1-year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Southern New England Regional Trails Supervisor Reports to: Trails Volunteer Programs Manager Summary Description: The Southern New England Regional Trails Supervisor develops and sustains AMC's trails management programs primarily in central and western Massachusetts and northwestern Connecticut. The Trails Supervisor works closely with AMC's Volunteer Appalachian Trail committees in Connecticut and Massachusetts, Appalachian Trail Conservancy staff, Massachusetts Department of Conservation and Recreation, regional land trusts and other conservation organizations. This position oversees the Appalachian Trail Ridgerunner Program and the Southern New England Teen Trail Crew Program, and which help to further AMC's Vision 2020 goals for expanding volunteerism and engaging more youth in the outdoors. The Trails Supervisor is expected to be familiar with both traditional and contemporary trail maintenance and construction methods and backcountry recreation management techniques, possess excellent supervisory skills, be well versed with Leave No Trace practices, to serve as a trail resource for local organizations in developing new trail projects or trail maintenance programs, and to represent the AMC within the regional trails community. In addition, this individual will continue to expand programming and develop new partnerships in the Berkshire and Pioneer Valley regions of Massachusetts, Connecticut, and other southern New England regions. Primary Responsibilities - Programmatic: Southern New England Teen Trail Crew and Custom Crews Manage AMC's Southern New England Teen Trail Crew, a conservation and trail stewardship program for teens. Includes hiring, training, and supervising seasonal staff including Projects Coordinator, Trail Crew Leaders, and various support staff. Coordinating with state agencies and committee volunteers for the assignment of trail projects, and promoting the program to recruit volunteer crew participants. Coordinate with all Trails Programs Supervisors to organize staff training, program development, and maintain organizational consistencies across AMC's operating region. Coordinate with the AMC Trails Volunteer Programs Administrative Supervisor who manages registrations and communications for all AMC Teen Trail Crews which includes the processing and evaluation of registrations, handling of fees and the communication with participants and family members. Purchase and maintain all program related field gear, tools, and safety equipment Assist the Trails Volunteer Programs Manager in the development of program offerings, locations and rates. Provide enrollment/participant status updates to Trails Volunteer Programs Manager. Coordinate and deliver Custom Crew opportunities for regional groups, such as outing clubs, camp groups, and corporate groups. Southern New England Ridgerunner Program Manage AMC's Southern New England Ridgerunner Program including hiring, training, and supervising both full-time and weekend seasonal staff, reporting trail use data collection, and evaluating the program for annual improvements. Coordinate with the AMC Connecticut AT Committee on Ridgerunner trail projects, share trail use data, maintain data sharing documents, and other maintenance needs. Coordination with Regional Trails Volunteers Support and assist the AMC's Volunteer Appalachian Trail Committees in Connecticut and Massachusetts to: Identify and plan priority trail and backcountry campsite projects Maintain communication and coordination with trail management partners, including the Appalachian Trail Conservancy, National Park Service, Massachusetts Department of Conservation and Recreation, the Connecticut Department of Environmental Protection, local Search and Rescue, State Police, local town governments and emergency response crews Seek funding for priority projects, or assist in writing grant applications and supporting materials. Involve the Committees in major program policies and procedures. Organize and occasionally lead skills trainings for trail volunteers throughout CT and MA. Assist AMC's Berkshire Chapter, as needed, with trail assessment and volunteer trail maintenance efforts in other locations, such as AMC's Noble View Outdoor Center based in Russell, MA and the New England National Scenic Trail Primary Responsibilities - General: Play a key role in the reduction of risk to participants and staff by ensuring critical program policies and guidelines are followed, as well as reviewing policies as needed. Manage Workers Comp. cases, as needed. Be on-call for emergencies during field season, late May through mid-September. Identify and build partnerships for new opportunities in the Berkshire region. Work with the Trails Volunteer Program Manager and Trails Programs Supervisors to define annual schedule and strategic priorities for the regional trails programs. Manage program expenses. Responsible for tracking of credit card expenses and material and service contracts and purchases. Maintain a collaborative relationship with the Appalachian Trail Conservancy for programming and facility needs at the Kellogg Conservation Center in S. Egremont, where the position is located. Collect reports and hours from all Southern New England Trails Programs and compiles annual reports of participant enrollment, work hours and accomplishments, including reports for the ATC and other partners. Manage and oversee use and maintenance of vehicle fleet Assist AMC Grants Department on submission of various grants for Southern New England Trails Programs, including Recreational Trails Program grants and other funding sources. Work closely with AMC Conservation Policy staff on local and regional initiatives. May serve as primary contact on local environmental issues and initiatives. Occasionally serve as a co-leader for AMC Leave No Trace Master Educator Courses, and Leave No Trace Trainer Courses. Serve as a member of AMC's Risk Management Team and Massachusetts Recreational Trails Advisory Board. Hire and oversee professional trail crews for projects as necessary. Other duties as assigned. Qualifications and Experience: Minimum of 2-4 years of trail maintenance and construction, natural resource management, and outdoor programming, with previous supervisory and leadership experience. Experience can be in any combination of staff or volunteer roles. Bachelor's degree with studies in Recreation, Natural Resources Management or other relevant disciplines is desirable. Proven successful supervisory ability of seasonal employees. Proven leadership abilities. Familiarity with Leave No Trace principles, with an interest to learn more. Possess, or be willing to obtain, a minimum of Wilderness First Aid and CPR. Ability to independently manage an office, including, but not limited to, ability to operate and maintain standard office equipment, purchase and manage office supplies, maintain cleaning schedule for office, and act as regional source of information to various callers. Ability to manage multiple programs and tasks simultaneously. Ability to work constructively with volunteers to support and build capacity for their efforts. Excellent written and verbal communication skills. Strong organizational skills and ability to find creative solutions. Ability work both independently and to collaborate with others. Possess the ability to serve as an ambassador outside of the trails community to engage in partnership efforts on a local and regional level. Willingness to travel primarily within central and western Massachusetts and Connecticut and occasionally to other locations in the Northeast. Valid driver's license and acceptable driving history subject to a driving record check conducted by the AMC. Physical ability to travel safely on foot in all weather conditions on unimproved trails carrying up to 40 lbs of gear. Ability to perform and teach a variety of trail work activities. Ability to operate standard office equipment. The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed on their name. To Apply: The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results. Please include your resume and a cover letter when applying. The information should include three (3) professional references and your salary requirements. No phone calls, please. The AMC is an Equal Opportunity Employer and values diversity in the workplace. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures. Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status. Join us!

Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club. Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions. Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management. EOE

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

Title: Senior/Supervisor - Emerging Companies Group Department: Emerging Companies Group Supervises: Semi-seniors and below Role Type: Full-time ABOUT THE COMPANY: Anchin is a New York City based Certified Public Accounting and Consulting firm with a Long Island and Florida presence that provides expert financial advisory to companies across a diverse range of industries. We offer a full range of integrated accounting, consulting and business management services from tax planning and audits to the most detailed analysis of acquisitions and financial restructuring. Anchin is consistently recognized as one of the “Best of the Best” accounting firms in the country, a Best Place to Work in New York City and New York State, and a Best Accounting Firm to Work For Nationwide. ABOUT THE POSITION: Anchin is seeking a Senior or a Supervisor to join our Emerging Companies Group. This role offers the opportunity to work closely with high-growth startups and venture-backed companies, guiding them through complex accounting and tax challenges while developing technical expertise and leadership skills. The ideal candidate is detail-oriented, proactive, and passionate about helping emerging companies scale efficiently. RESPONSIBILITIES: Prepare and review complex federal, state, and local tax returns for emerging companies. Prepare and review tax returns for C-Corps, S-Corps, partnerships, and owners. Provide tax planning and advisory services to startups, focusing on equity compensation, venture funding, and growth strategies. Act as the primary client contact for tax-related inquiries and guidance. Mentor and supervise junior staff to ensure accurate and timely tax service delivery. Collaborate with engagement partners on complex tax matters, including research, compliance, and risk management. Keep clients and team informed about tax law changes and industry trends affecting emerging companies. Support internal process improvements and efficiency initiatives within the tax practice. Qualifications: Education: Bachelor's degree in Accounting, Finance, or related field. CPA preferred. Experience: 3-6 years of public accounting experience, preferably in tax for startups or high-growth companies. Strong knowledge of federal, state, and local tax compliance and planning. Experience with equity compensation, venture capital transactions is a plus. Excellent client service, communication, and leadership skills. Ability to manage multiple engagements and mentor junior staff effectively. Proficiency in tax software and Microsoft Office; familiarity with cloud-based accounting platforms is a plus. Compensation: Competitive annual salary in the range of $85,000 to $145,000 based on the individual's experience level. Anchin provides comprehensive benefits, which you can view here. Attributes: Accountability: Follows through on commitments, does what you say you will do, even requiring some personal sacrifice. Communicates Effectively: Delivers messages in a clear and concise manner, listens attentively. Strong Interpersonal Skills: Relates comfortably to all levels of people, both internally and externally. Nimble Learner: Learns quickly when facing new situations, willingly takes on the challenge of unfamiliar tasks. Technical Proficiency: Deals with technical issues comfortably and can complete work at a high level of proficiency. Technologically Proficient: Ability to apply technology solutions to work. Being Resilient: Shows confidence under pressure, maintains a positive attitude despite adversity. Action Oriented: Proactively seeks out new and challenging work. Trustworthiness: Keeps confidences and develops a reputation for being honest and ethical. Anchin is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship, or any other characteristic protected by law. Anchin is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Anchin Recruitment Team at ******************

The Project Management Supervisor is tasked with establishing, maintaining, and enhancing the relationship between BSM and external clients, understanding and delegating Projects based upon on-going and expanding work orders, managing internal and external deliverables, and leading and mentoring Project management department. Duties and Responsibilities Duties and Responsibilities (cont'd) Initiation and Planning Review scope of work and assign a Project manager Review and approve project kick-off Assist Project managers with prioritization and task definition Work with Sales to establish realistic timelines for potential client Liaise inter-departmentally to establish strong Project teams Review and refine project schedules and timelines Identify resource deficiencies and assist Project managers to overcome resource issues Document and manage project scope Define and prioritize project tasks Establish project goals, requirements, and desired results Create, manage, and update project schedules and timeline Define, manage, and update resources Review requirements and specifications for work Participate in identifying and recruiting project personnel Identify and assign duties, responsibilities, and scope of authority to project team personnel Execution Ensure that Project Managers are maintaining and meeting project schedules and parameters Address Scope creep and identify Change Orders to allocate resources for new/additional work Address project risks and issues when elevated from Project Teams, Elevate further issues to executive team Work Cross-functionally with manager in other departments to meet client deliverables/project goals Maintain strategic level overview and plan for all ongoing projects Manage client visits and requests for escalation Facilitate team meetings to discuss and review the work Act as focal point for project problem resolution and escalation Establish conditions for project closure and manage closure Manage internal project requests and allocate resources Establish schedules and project parameters; develop procedures to accomplish project goals Identify and manage project risk Identify and manage project issues Coordinate the work across multiple projects with other project staff from various functional departments Gather and review status reports prepared by project personnel and modify as necessary Track the execution process to ensure that project team adheres to reporting requirements Facilitate team meetings to discuss and review the work Act as focal point for project problem resolution and escalation Establish conditions for project closure and manage closure Quality Delivery Ensure the quality provided and delivered meets that in the agreed plan Ensure that the team follows all formal and informal best practices in project management and other initiatives Report and Communication Train and mentor Project Managers for increasing responsibilities and knowledge Ensure internal and external communications are accurate and timely Prepare project reports for management, clients or others Facilitate interactive sessions Deliver presentations as required Relationship management Establish and maintain customer relationships appropriately Negotiate with clients and internally to reach optimal delivery resolution Manage customer expectations in delivery Manage vendor relations, as appropriate Other duties as assigned Regulatory Responsibilities Exhibit a quality mindset and a willingness to develop Demonstrated knowledge of FDA, 21 CFR 820, 21 CFR 210 and 211, and other regulatory agency requirements sufficient to apply to quality operations and compliance Supervisory Responsibilities Included in Duties and Responsibilities Experience Experience in managing multiple projects simultaneously preferred Experience in working with 3rd-party delivery model and structure a plus Experience with process improvement certifications (CMMI) a plus One (1) to three (3) years previous project management experience required One (1) to three (3) years experience in a cGMP Pharmaceutical environment Education Masters' Degree or equivalent work experience required PMP Certification preferred Knowledge, Skills & Abilities Knowledge, Skills & Abilities (cont'd) Knowledge of project management methods and tools Strong listening, and oral and written communications skills required Leadership and team building skills a must Problem-solving skills required Coordination skills a must Self-starter orientation Conflict management experience a plus Ability to deal with change Proficient in Microsoft Office Suite applications Physical Requirements Ability to sit for prolonged periods of time Ability to stand for prolong periods of time Able to lift up to 10lbs

Job Description The Project Management Supervisor is tasked with establishing, maintaining, and enhancing the relationship between BSM and external clients, understanding and delegating Projects based upon on-going and expanding work orders, managing internal and external deliverables, and leading and mentoring Project management department. Duties and Responsibilities Duties and Responsibilities (cont'd) Initiation and Planning Review scope of work and assign a Project manager Review and approve project kick-off Assist Project managers with prioritization and task definition Work with Sales to establish realistic timelines for potential client Liaise inter-departmentally to establish strong Project teams Review and refine project schedules and timelines Identify resource deficiencies and assist Project managers to overcome resource issues Document and manage project scope Define and prioritize project tasks Establish project goals, requirements, and desired results Create, manage, and update project schedules and timeline Define, manage, and update resources Review requirements and specifications for work Participate in identifying and recruiting project personnel Identify and assign duties, responsibilities, and scope of authority to project team personnel Execution Ensure that Project Managers are maintaining and meeting project schedules and parameters Address Scope creep and identify Change Orders to allocate resources for new/additional work Address project risks and issues when elevated from Project Teams, Elevate further issues to executive team Work Cross-functionally with manager in other departments to meet client deliverables/project goals Maintain strategic level overview and plan for all ongoing projects Manage client visits and requests for escalation Facilitate team meetings to discuss and review the work Act as focal point for project problem resolution and escalation Establish conditions for project closure and manage closure Manage internal project requests and allocate resources Establish schedules and project parameters; develop procedures to accomplish project goals Identify and manage project risk Identify and manage project issues Coordinate the work across multiple projects with other project staff from various functional departments Gather and review status reports prepared by project personnel and modify as necessary Track the execution process to ensure that project team adheres to reporting requirements Facilitate team meetings to discuss and review the work Act as focal point for project problem resolution and escalation Establish conditions for project closure and manage closure Quality Delivery Ensure the quality provided and delivered meets that in the agreed plan Ensure that the team follows all formal and informal best practices in project management and other initiatives Report and Communication Train and mentor Project Managers for increasing responsibilities and knowledge Ensure internal and external communications are accurate and timely Prepare project reports for management, clients or others Facilitate interactive sessions Deliver presentations as required Relationship management Establish and maintain customer relationships appropriately Negotiate with clients and internally to reach optimal delivery resolution Manage customer expectations in delivery Manage vendor relations, as appropriate Other duties as assigned Regulatory Responsibilities Exhibit a quality mindset and a willingness to develop Demonstrated knowledge of FDA, 21 CFR 820, 21 CFR 210 and 211, and other regulatory agency requirements sufficient to apply to quality operations and compliance Supervisory Responsibilities Included in Duties and Responsibilities Experience Experience in managing multiple projects simultaneously preferred Experience in working with 3rd-party delivery model and structure a plus Experience with process improvement certifications (CMMI) a plus One (1) to three (3) years previous project management experience required One (1) to three (3) years experience in a cGMP Pharmaceutical environment Education Masters' Degree or equivalent work experience required PMP Certification preferred Knowledge, Skills & Abilities Knowledge, Skills & Abilities (cont'd) Knowledge of project management methods and tools Strong listening, and oral and written communications skills required Leadership and team building skills a must Problem-solving skills required Coordination skills a must Self-starter orientation Conflict management experience a plus Ability to deal with change Proficient in Microsoft Office Suite applications Physical Requirements Ability to sit for prolonged periods of time Ability to stand for prolong periods of time Able to lift up to 10lbs

Department/Unit: Capacity Command Logistic Center Work Shift: Night (United States of America) Salary Range: $95,182.78 - $152,292.45 The Logistics Center Operations Supervisor provides on-site operational leadership on a 24-hour basis. They are a part of the leadership team within the Logistics Center, helping to oversee all major functions within, maintain mastery-level understanding and performance of core job duties related to throughput and capacity command, serving as a real-time escalation point for the team, a trainer and expert resource for staff. They are visible throughout the day and night in all areas of the hospital, interfacing with patients, families, and department staff of all disciplines, facilitating throughput and flow navigation, acting as a clinical expeditor, overseeing and champion major flow initiatives and assisting with barriers or concerns. They support other clinical operational leaders and their respective teams when leadership not physically present as needed, to ensure all areas are able to meet the needs of our patients. This includes functions as a resource regarding locating and interpreting policy and procedures, assist with assessments of challenges, help to triage and support resource allocation, assist staff with utilization of their appropriate chain of command including when the Administrator On-Call should be notified for second-level intervention. They will assist with individual staff member or patient and family in crisis or distress as well as participate in large scale crisis management. They support in a leadership capacity, disaster management and emergency response as directed. They demonstrate judgement and self-sufficiency as it relates to effective, timely problem-solving and decision-making. They excel at coordination, communication, and collaboration to enhance and maintain strong clinical operations. Essential Duties and Responsibilities Reports up through the Logistics Center. Utilizes strong communication, professionalism and leadership skills to drive access, capacity, efficiency, high quality and safe care for patients. Supervises and helps manage the Logistics Center which is responsible for all aspects of patient flow into, through, and out of the hospital. Mastery-level understanding and performance of core functions of the Logistics Center including but not limited to capacity command, bed management, transfer, consult, and tele-consult facilitation, direct admission coordination, and decedent management. Support development and execution of training plans for Logistic Center staff. Mentors and develops teammates within the department. Uses previous clinical experience and leadership skills, along with data analytics and technology to make real-time assessments and patient flow decisions expeditiously. Point-person for real-time questions and challenges identified by Logistics staff prior to escalation to Logistics Management. Mitigates patient flow barriers even prior to them occurring. Assumes ownership of the most difficult flow scenarios and high-profile situations. Facilitates flow as a clinical expeditor, flow navigator, champion and project manage throughput initiatives. Oversees other areas under the umbrella of Logistics Operations such as the Discharge Hospitality Suite. Maintain visibility and interface on a continual basis with patients, families, and staff in all areas of the hospital through rounds. Intervene when issues/concerns, responds to codes and crises, provide staff and patient support as necessary. Helps to assess, triage and resource allocate as necessary to maintain clinical operations. Trained in Emergency Management and may be delegated to serve in leadership role for Incident Command if requested to do-so on behalf of the commander. Expanded leadership role to support other clinical operations leaders and their staff when leadership not physically present or immediately available. A resource for locating and interpreting hospital policy and procedures. Escalates barriers timely when unable to manage or mitigate via appropriate chain of command. Determines when the Administrator On-Call is notified for second-level intervention. Qualifications Associate's Degree - required Bachelor's Degree - preferred 10+ years Clinical Experience - required Leadership Experience - preferred Ability to lead within and across large teams. (High proficiency) Excellent communication and able to demonstrate highest level of professionalism. (High proficiency) Ability to independently assess, navigate, coordinate, negotiate, and make timely decisions. Effectively resolving/escalating issues. (High proficiency) Clinical expertise and experience with navigation of the healthcare setting. (High proficiency) Ability to interpret real-time data to drive decision-making. (High proficiency) Mastery-level skills, knowledge, and productivity related to patient flow and throughput. (High proficiency) RN/MD/DO/MBBS/Paramedic Upon Hire - required Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Frequently Walking - Frequently Sitting - Frequently Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Reaching - Rarely Handling - Rarely Grasping - Rarely Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Occasionally Eye/Hand/Foot Coordination - Rarely Working Conditions * Noise - Occasionally Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Evening Residential Supervisor Purpose: To provide support, care and assist people living in a residential program, ensuring person-centered supports are provided to the people AIM serves. To serve as an on-call support for the on-call team, moving from home to home to support the people and staff at each residential program. To be a mentor and guide for Direct Support Professionals in the residential programs, ensuring person-centered supports are provided to the people AIM serves. To assist the Residential Managers in ensuring the efficient and effective day to day operations of the residential programs, in accordance with AIM's mission and Core Values. To provide ongoing training to evening staff as needed. Benefits: Generous Paid Time Off for Full Time Employees (40 hours after first 90 days) Low-Cost Health Insurance for Full Time Employees (Employer Paid Deductibles) Referral bonus Paid on-the-job training Dental Vision Retirement Plan- 403b Flexible Spending Account (FSA) Voluntary/Supplemental Insurances including Life Insurance, Accident, Critical Life and Short-Term Disability Essential Functions: • • Provide on-going support for the Residences on the evening shift; visiting residential programs throughout the week to ensure quality services are provided and agency/state policies, procedures, and regulations are adhered to. • Be a presence throughout the agency during evening hours; serving as someone that staff can depend on for guidance and mentorship. • Serve as primary on-call, ensuring appropriate staffing during the evening hours. • Ensure a safe work/living environment, including compliance with all safety policies/procedures and regulations. Intervene immediately should you discover any safety issue, including employees sleeping. • Assist with the supervision and documentation of fire evacuation drills. • Receive, document, communicate and ensure appropriate supports are in place, during evening hours, for all "call-offs" and other staffing issues. • Document visits and provide feedback to the residential team on a routine basis. • Review medical guidelines, IPOPs, Staff Action Plans, and Behavior Support plans with staff as necessary. • Ensure staff's performance of household functions including, infection control, meal preparation, laundry, and housekeeping duties; and perform such duties, as needed. • Perform medical/health related functions, adhering to AMAP Policy.• Work directly with the people served to ensure personal wants and needs are met. Other duties:. • Committee membership as assigned. • Any and all other duties requested by supervisor. Requirements Qualifications: • High School diploma\GED, bachelors preferred.• Three (3) years' experience working in the field of I/DD, or related field • One (1) year Managerial experience preferred.• Knowledge of program specific requirements/regulations. • CPR/First Aid Certification. (Training Provided)• AMAP Certification. (Training Provided) • SCIP Certification. (Training Provided) • Valid NYS Driver's License acceptable to Agency insurance standards (Current/Valid Insurance card if using own vehicle). • Ability to work independently, organizational skills, reliable decision making with demonstrated critical thinking skills. Physical/Cognitive Requirements: • Bending, reaching, pushing, pulling as needed in the workplace. Ability to safely lift 50lbs. • Maintain training and certification in all required areas.• Effective verbal and written communication skills • Reading/Math skills to perform job duties (Dr's orders, prepare recipe, program documentation, keep ledgers etc.) • Demonstrated interest/ability to facilitate the personal outcomes of individuals receiving services. • Exposure to household and other cleaning supplies, chemicals. • Ability to teach others, maintain confidentiality, and remain calm in stressful or demanding situations.• Adherence to agency attendance policy. • Willingness to rove throughout the agency as needed As an Equal Opportunity/Affirmative Action Employer, AIM Services, Inc will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, status as a protected veteran, disability status, sexual orientation, gender identity or other characteristic protected under applicable law Salary Description $22- $26.75/ hour

TITLE: Client Service Supervisor REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm *** $2,500 SIGN ON BONUS OFFERED*** Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients' and employees' goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply. Acts as a first line of defense in detecting potentially fraudulent activities. Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts. Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters. Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff. In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: A high school diploma or GED required. Minimum 1-year previous experience in a retail bank environment required. Previous supervisory and/or training experience preferred. A two-year college degree in business or related field preferred. Recent retail and/or cashier/teller experience preferred. Prior experience with retail sales strongly preferred. Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.