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  • Destination Services Operations Manager (Mandarin Speaker)

    Bytedance 4.6company rating

    Service supervisor job in San Jose, CA

    Team Summary: The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting ByteDancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Destination services include: - Home rental service: Assist with finding housing options, negotiating lease terms. - Settling-in service: Assist with bank account opening, utilities set up, etc. - Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting. - School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc. Responsibilities: - Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes. - Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc. - As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees. - Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken. - Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness. - Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals. - Driving global projects to create efficiencies for the team and stakeholders Minimum Qualifications: - Bachelor's degree or higher in a relevant field. - 5+ years of experience in vendor management and driving global projects - Proficiency in English and Mandarin is required, as this role will support employees relocating from China to the U.S. and ensure smooth communication throughout the transition. Preferred Qualifications: - Strong communication and problem-solving skills, a high level of resilience, and the ability to adapt according to business development needs. - Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
    $116k-200k yearly est. 6d ago
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  • Research Services Lead

    Latham & Watkins LLP 4.9company rating

    Service supervisor job in San Francisco, CA

    About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Research Services Lead is an integral part of Latham's Technology & Information Services team. This role will be responsible for conducting and leading a wide range of legal and non‑legal research and analysis for attorneys and business services staff using a variety of research tools, as well as facilitating skills development and acting as a coach for more junior members of the Research Services team. This role will be located in our San Francisco office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in‑office presence. Responsibilities & Qualifications Other key responsibilities include: Conducting complex legal and non‑legal research, managing large projects, and synthesizing and analyzing results for relevancy and responsiveness to the specific research request. Monitoring business, industry, and legal news sources for developments regarding clients, industries, and practice areas; utilizing aggregator platforms to assemble relevant results for distribution to attorneys and business services staff. Leading department training and awareness activities. Sharing knowledge and experience with colleagues, facilitating research services staff professional growth, and leading monthly departmental calls. Promoting effective work practices, working as a team member, and showing respect for co‑workers. Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains. We'd love to hear from you if you: Possess expert legal and non‑legal research knowledge and skills, including experience with legal and transactional platforms such as Westlaw, Lexis, CapitalIQ, and Pitchbook. Demonstrate the ability to lead effective department training for attorneys, departmental colleagues, and other business services staff. Exhibit superior communication skills and the ability to work as a team player, manage time well, prioritize effectively, and handle multiple deadlines. And have: A bachelor's degree or equivalent, with a master's degree or J.D., preferably. A minimum of five (5) years of relevant professional experience, preferably. A minimum of seven (7) years of cumulative experience. Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Healthcare, life and disability insurance. A generous 401k plan. At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. Well‑being programs (e.g., mental health services, mindfulness and resiliency, medical resources, well‑being events, and more). Professional development programs. Employee discounts. Affinity groups, networks, and coalitions for lawyers and staff. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pay Range USD $125,000.00 - USD $140,000.00 /Yr. #J-18808-Ljbffr
    $125k-140k yearly 2d ago
  • Senior Oracle Services Leader: Q2R & ERP for TMT

    Ernst & Young Oman 4.7company rating

    Service supervisor job in San Francisco, CA

    A leading consulting firm is seeking a Senior Manager in Oracle Services to lead engagements in the Technology, Media, and Telecommunications sectors. The candidate will oversee project management activities, ensuring high-quality delivery while engaging with clients to solve complex business challenges. A minimum of 8 years of experience, strong foundation in solution architecture, and the ability to manage cross-functional teams are essential. The role combines leadership, innovation, and client interaction in a dynamic and evolving environment. #J-18808-Ljbffr
    $61k-94k yearly est. 2d ago
  • Critical Environment Services Director

    Jones Lang Lasalle Incorporated 4.8company rating

    Service supervisor job in San Francisco, CA

    **Executive Director, Critical Environment Services****Location:** San Francisco Bay Area We are seeking an Executive Director of Critical Environment Services to lead our global critical environment operations across technology sector clients and 11M sq feet of managed lab spaces. This senior leadership role will oversee the comprehensive strategy, planning, and operations of mission-critical facilities including labs, cleanrooms, research environments, and specialized manufacturing spaces. The successful candidate will establish and lead our Specialized Response Team (SRT) program while driving operational excellence across design, construction, maintenance, and client service delivery.**Key Responsibilities:** Develop enterprise-wide strategy for critical environment services across all accounts, establishing performance standards, best practices, and governance frameworks that account teams must follow Institute standardized processes, procedures, and performance metrics for critical environment operations that account teams will implement Optimize resource deployment and investment priorities across the critical environment portfolio to maximize client value and operational efficiency Create and implement the SRT designation and certification program, mandating that all accounts with critical environments maintain at least one SRT-certified specialist with advanced training in mission-critical systems Define competency requirements and training standards for critical environment professionals, ensuring consistent expertise levels Provide strategic oversight across multiple client accounts, ensuring consistent service delivery standards and compliance with established protocols while empowering local teams to execute; provide direct support and enhanced involvement for accounts without dedicated critical environment resources Support the identification, training and growth of on-account specialists to uplevel their skills and knowledge through a consultative approach ensuring each account team is ready to meet the challenges within their portfolio of sites Establish KPIs, scorecards, and performance benchmarks for critical environment operations, monitoring account-level execution against platform standards Partner with FM, Engineering, Technical Services, HSSE, and other business partners to ensure integrated service delivery across all accounts with critical environments Cross-platform collaboration to drive consistent service excellence and knowledge sharing across the organization **Qualifications:** 15+ years progressive leadership experience in critical infrastructure and facility operations within technology sector Experience with regulatory compliance frameworks and industry standards Knowledge of predictive maintenance technologies and asset management systems Semiconductor industry experience Experience with RCM frameworks and failure mode analysis Global operations experience in key technology markets Crisis management and emergency response experience At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr
    $112k-188k yearly est. 5d ago
  • Senior Wealth Planner & Team Leader

    Mariner Holdings

    Service supervisor job in San Jose, CA

    A national financial services firm in San Jose is seeking a Senior Wealth Advisor to lead a wealth management team. The successful candidate will create comprehensive wealth plans and manage high-net-worth clients. Responsibilities include cultivating client relationships, leading meetings, and mentoring team members. Candidates must have over 10 years of relevant experience and hold a Series 65, CFP or CFA designation. This full-time position offers a dynamic work environment, with a strong focus on professional growth and team development. #J-18808-Ljbffr
    $117k-172k yearly est. 2d ago
  • Senior Java & Spring Microservices Lead

    Virtusa 4.3company rating

    Service supervisor job in Fremont, CA

    A leading technology consulting firm is seeking a Lead Consultant in Fremont, California. The ideal candidate will have at least 2 years of experience in Java and fluency with the Spring Framework, particularly Spring-Boot. Responsibilities include ensuring effective design and development processes, implementing performance standards, and analyzing organizational data requirements. The position offers an opportunity to work in a dynamic environment, contributing to high availability applications and system architecture. #J-18808-Ljbffr
    $75k-93k yearly est. 2d ago
  • Financial Services Industry Leader

    Withum

    Service supervisor job in San Francisco, CA

    Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that's the Power in the Plus! Withum is currently looking for an exceptional professional to build out and Lead a Financial Services Practice within the San Francisco area. This individual will serve as a strategic and tactical leader, contributing to the local and national go-to-market strategy of the group. This professional will be directly responsible for developing the local team, executing on strategy, representing the Firm's brand in local markets, overseeing quality of practice and integrating the local team into the national group. This includes collaborating with local office, region, industry and national leadership for successful SF market penetration ensuring the SF Financial Services ecosystem is aware of the full suite of services our firm has to offer. This will be a high-profile leadership level role within the Firm. This individual will coordinate with numerous firm resources to develop and execute their geographic/market specific contribution to the national growth strategy. This is a leadership role first and a technical discipline role second. We seek a thoughtful professional that is driven, has high EQ, as well as IQ, and knows the appropriate services to offer our clients and prospects in the CP market regardless of what stage in their life cycle they are in. How You'll Spend Your Time: Achieving associated growth goals in revenue, team head count and key ecosystem relationships Being a focal point for collaboration, coordination and communication with your team and the national practice Identifying and leading a coordinated, cross functional team to pursue FS growth opportunities within the San Francisco marketplace Overseeing and evaluating all key organizational sponsorships and affiliations Actively participating in strategy sessions, marketing calls and events with the National technology team Working with industry, service line engagement teams to ensure appropriate resources and deliverables are provided to our FS clients Ensuring you are ever aware of our clients' position, personnel, activity, issues and challenges in order to provide support Providing thought leadership to the San Francisco FS market Actively participating in and contributing to the industry and service line leadership providing perspective and commentary on areas of opportunity and challenge presented to Withum in the FS marketplace The Kind of People We Want to Talk to Have Many of The Following: Bachelor's Degree in accounting or finance from an accredited institution, is required. An MBA is a plus CPA, JD, LLM, or MST required Minimum of 8+ years of professional services experience required Minimum 5 years industry knowledge within the DS sector required Partner / Senior Manager from a Top 50 CPA Firm is a plus Demonstrated strategic leadership. Defining market opportunities, creating a strategic plan, process and deployment capabilities Demonstrated process creation. Adept at developing and deploying best of breed business development and relationship management practices Outstanding multitasking skills and organization Strong verbal, writing and presentation skills a must. Strong leadership skills. Demonstrate ability to set strategy and lead a team of professionals in a variety of capacities and different position responsibilities Project management. Must demonstrate ability to manage time, multi-task, and meet deadlines for themselves and their firm team members Tangible and demonstrated experience in formal sales process deployment, use and training Ability to adhere to an environment of accountability and responsibility - no excuses Ability to constructively monitor, formally (CRM) and informally (personal interaction) personal and client account performance Creative problem solving & conflict resolution Attentiveness to detail Outgoing personality and self-starter Outstanding relationship management skills and personal networking skills are essential Who You Will Report to and the Compensation: Reports directly to the National Financial Services Leader Reports indirectly to the SFO Partner - in - Charge The compensation for this position ranges from $170,000 - $250,000 for our San Francisco office. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at careers/. #Hybrid #LI-MM1 WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.
    $46k-100k yearly est. 3d ago
  • Automotive Service Leader - Drive Satisfaction & Growth

    Midas International, LLC 4.1company rating

    Service supervisor job in San Francisco, CA

    A nationwide automotive service provider is looking for a motivated Service Advisor to engage customers and enhance their experience. In this role, you will build trust through knowledgeable recommendations and drive sales by addressing customer needs. Ideal candidates are natural communicators and thrive under pressure. Join a culture that values energy, ambition, and provides ample opportunities for professional growth and rewarding performance. #J-18808-Ljbffr
    $22k-30k yearly est. 3d ago
  • Passenger Service Supervisor

    Alliance Ground International, LLC 4.3company rating

    Service supervisor job in San Jose, CA

    Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new h Passenger, Supervisor, Service, Reservations, Security, Retail, Airline, Health
    $34k-44k yearly est. 2d ago
  • Passenger Services Supervisor

    ABM 4.2company rating

    Service supervisor job in San Francisco, CA

    ABM is looking for a Passenger Services Supervisor, for a large airline client at SFO Intl Airport. As a Passenger Service Supervisor, you will be responsible for all aspects of the passenger experience, including baggage, check-in, and ticketing. The Passenger Service Supervisor will provide a high level of service with a focus on customer satisfaction and ensure that every passenger is assisted in a timely and efficient manner. Must be flexible to work weekends.
    $34k-45k yearly est. 7d ago
  • Cyber Threat Intelligence Team Lead

    Control Risks 4.8company rating

    Service supervisor job in San Francisco, CA

    The Cyber Threat Intelligence Team Lead will play a pivotal role in building and leading a world-class Cyber Intelligence program for a major client of Control Risks. This role will be responsible for developing the strategy, building out capabilities, and leading a team of security professionals to proactively detect, triage, and respond to cyber threats. This position provides technical direction and administrative oversight on all cybersecurity matters, ensuring the protection of the client's systems, networks, and data. The Manager supports a strong first line ownership model by partnering with technology and business stakeholders to embed security into planning, development, and operational activities. Responsibilities Working closely with client stakeholder, build, manage, and scale a Cyber Threat Intelligence Team from the ground up. Lead on Developing Standard Operating Procedures for threat intelligence activities, taking into account specific client activities and stakeholders, such as tooling, reporting lines, and out of hours incidents. Lead on managing most severe and critical cyber security incidents including supporting incident responders with reporting, updates and investigations to aid incident response and crisis management in a timely, accurate and professional manner. Train, and mentor threat intelligence analysts, engineers, and threat hunters. Establish operational processes, escalation paths, and playbooks. Oversee the triage of cyber events, ensuring rapid identification, investigation, and remediation. Manage incident response activities, coordinating across IT, Legal, Risk, and other stakeholders. Develop metrics, KPIs, and reporting to measure SOC effectiveness. Lead proactive threat hunting operations to identify potential compromises and undetected malicious activity. Integrate threat intelligence into SOC workflows and leverage intelligence to inform response and prevention strategies. Evaluate and optimize the client's technology stack (SIEM, SOAR, EDR, threat intelligence platforms, etc.). Drive continuous improvement of detection rules, automation, and response capabilities. Recommend emerging tools and processes to enhance maturity. Conduct regular check-ins, provide coaching and feedback, manage performance reviews and improvement plans, and support career development with the members of your team. Serve as the main liaison between team members and ECS program management team, ensuring timely program and personnel updates and controlling quality on client deliverables. With the support of the Talent Acquisition team, participate in hiring processes ensuring team resourcing aligns with client expectations and program needs. Lead onboarding tasks (e.g., joiner tickets, scheduling, equipment, success plans), manage offboarding logistics and leaver tickets, and ensure operational continuity. Manage team schedules, approve PTO, ensure timesheet compliance, and maintain a consistent high-quality service to the client. Working closely with the ECS program management team, align on overall program strategy and priorities to create clear, actionable, team deliverables. Qualifications 10-12 years of experience in cybersecurity, cyber threat intelligence, or cyber security operations. Leadership in a threat intelligence environment a plus. Ability to distil highly technical information into more business centric, risk orientated language for presentation to senior leadership. Experience with: Splunk (or other event monitoring capability), Crowdstrike, RecordedFuture, MS sentinel, SentinelOne, OpenCTI, MISP, Proofpoint. Deep knowledge of incident response, digital forensics, malware analysis, and threat intelligence. Hands‑on experience with SOC technologies such as SIEM, SOAR, EDR, IDS/IPS, and log management tools. Strong understanding of MITRE ATT&CK framework, NIST Cybersecurity Framework, and industry best practices. Excellent leadership, communication, and stakeholder management skills. Relevant certifications preferred: CISSP, CISM, GIAC (GSOM and GCTI), or equivalent. Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer. Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process. The base salary range for this position is $160,000-185,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. Control Risks is committed to a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs. Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit ************** #J-18808-Ljbffr
    $160k-185k yearly 3d ago
  • Studio Chief: Lead Vision, Team, & Growth for Breakthrough Games

    Bellotalabs

    Service supervisor job in Redwood City, CA

    A leading game development studio in Redwood City is seeking an experienced Head of Studio to define the creative vision and lead a high-performing team. This role requires 10+ years in the gaming industry, proven success in game development, and strong leadership skills. If you are passionate about innovation and shaping the future of gaming, we'd love to hear from you. Join us for a chance to impact the next big gaming experiences in the U.S. market. The role offers competitive compensation ranging from $300,000 to $400,000 annually. #J-18808-Ljbffr
    $59k-127k yearly est. 5d ago
  • People & Culture Leader: Build Inclusive, High-Impact Teams

    Geopolist

    Service supervisor job in San Francisco, CA

    A leading non-profit organization is seeking a People & Culture Officer to lead HR initiatives and foster a positive organizational culture. You will manage recruitment processes, employee engagement strategies, and ensure compliance with HR policies. The ideal candidate will have over 5 years of HR experience, strong communication skills, and a commitment to equity and inclusion. The salary range is $75,000 - $105,000 annually, adjusted based on the candidate's location. This role offers the opportunity to make a meaningful impact in a mission-driven environment. #J-18808-Ljbffr
    $75k-105k yearly 3d ago
  • Security Office Supervisor

    California's Great America 4.1company rating

    Service supervisor job in Santa Clara, CA

    Earn $22.00-$23.00/hr Joining our California's Great America team means you'll provide guests with exceptional service when they visit the park . You'll also... * * Complete administrative functions including but not limited to: data entry, resolving all payroll inquiries, print all paperwork for the Security department, scan and shred documents * Enforce all park and department policies and procedures * Maintain labor reports along with other requested reports * Respond in an efficient and pleasant manner to resolve all guest concerns on the guest management system * Participate in and assist with the execution of motivational programs * Assist the division with maintaining office supplies * Assist with other duties as required * Some of our amazing perks and benefits: * Paid Training! * FREE Uniforms! * FREE Admission to California's Great America! * FREE tickets for friends and family! * 25% discounts on Food and 20% discounts on Merchandise! * Employee-only RIDE nights, GAME nights and FREE FOOD events! * Work with people from here, near and from all over the world! Responsibilities: California's Great America is the top destination for thrill-seekers and families alike and premiere entertainment with 100+ acres of FUN. We want YOU to join us in making people happy! As a member of our team, you'll... * Make our guests happy by delivering amazing experiences and helping them create lifelong memories. * Interact with different people of all ages and backgrounds. * Gain skills, knowledge and experience that will benefit your future. Qualifications: * You! * Must be at least 18 years of age. * We're looking for candidates who have FULL AVAILABILITY meaning they're able to work opening and/or closing shifts. * ** Ideally looking for candidates available to work up to 8 hr. shifts. * This is a seasonal position, and we're looking for candidates who can work a minimum of 3 months through the end of the year. * People who love helping others and will support the needs of our guests and associates. * Individuals with a passion and excitement about California's Great America.
    $22-23 hourly 22h ago
  • Boat Service Manager

    Bass Pro Shops 4.3company rating

    Service supervisor job in San Jose, CA

    The Boat Service Manager manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. E Service Manager, Boat, Manager, Service, Associate, Inventory Control
    $40k-57k yearly est. 3d ago
  • Catering Team Lead - Drive Happy Moments & Growth

    Mendocino Farms 4.1company rating

    Service supervisor job in San Francisco, CA

    A well-known catering company located in San Francisco is seeking a Catering Specialist to lead their Catering Team. The successful candidate will manage all catering orders and promote the growth of the catering program. Candidates should have great personalities and a strong desire to help people. The company offers competitive pay between $20.00 - $25.00/hr, plus tips, alongside several employee benefits including 401(K) match and paid sick leave. #J-18808-Ljbffr
    $20-25 hourly 4d ago
  • Customer Service & Sales Manager

    Cathay Bank-Headquarters 4.4company rating

    Service supervisor job in Cupertino, CA

    People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $27.00 - $32.69 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
    $27-32.7 hourly 3d ago
  • Automotive Service Leader - Drive Satisfaction & Growth

    Midas International, LLC 4.1company rating

    Service supervisor job in San Francisco, CA

    A leading automotive service brand in San Francisco is searching for a motivated Service Advisor. This role focuses on driving customer satisfaction through effective communication, sales strategies, and team encouragement. Ideal candidates are natural communicators with a competitive spirit, dedicated to achieving goals in a dynamic environment. Join a culture that values integrity and offers top-tier training. This is your chance to develop and succeed in a rewarding career. #J-18808-Ljbffr
    $22k-30k yearly est. 3d ago
  • Cyber Threat Intelligence Lead - Build & Guide Elite Team

    Control Risks 4.8company rating

    Service supervisor job in San Francisco, CA

    A global advisory firm in San Francisco is seeking a Cyber Threat Intelligence Team Lead to build and lead a comprehensive Cyber Intelligence program. The role involves managing a team, developing strategies, and ensuring the protection of systems and data. Candidates should have significant experience in cybersecurity, excellent leadership skills, and familiarity with tools like Splunk and Crowdstrike. The position offers a competitive salary between $160,000 and $185,000 per year, along with comprehensive benefits. #J-18808-Ljbffr
    $160k-185k yearly 3d ago
  • Team Lead - Hunting

    Bass Pro Shops 4.3company rating

    Service supervisor job in Manteca, CA

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Team Leader, Team Lead, Hunting, Customer Service, Associate, HR Manager
    $35k-47k yearly est. 5d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Concord, CA?

The average service supervisor in Concord, CA earns between $40,000 and $113,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Concord, CA

$68,000

What are the biggest employers of Service Supervisors in Concord, CA?

The biggest employers of Service Supervisors in Concord, CA are:
  1. Mercy Corps
  2. Joybound People & Pets
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