Application Support jobs near me - 349 jobs

The Support Engineer is responsible for providing technical support to customers and internal teams, resolving incidents within agreed SLAs, and ensuring high customer satisfaction. The role involves troubleshooting hardware/software or application issues, documenting solutions, and collaborating with development/infra teams for complex problems. Key Responsibilities: Respond to customer/user queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to software, hardware, network, or cloud services. Perform root-cause analysis and provide workarounds or permanent fixes. Install, configure, and support applications, systems, or devices as per company products. Monitor incidents, update tickets regularly, and ensure closure within SLAs. Escalate complex issues to L2/L3 or development teams with clear technical details and logs. Document known issues, solutions, and FAQs in knowledge base. Assist in deployments, upgrades, and basic maintenance tasks (e.g., patches, configuration changes). Communicate clearly with non-technical users and maintain a high standard of customer service. Required Skills: 4-5 years of experience in technical support / helpdesk / application support Good understanding of: Operating systems (Windows / Linux / mac OS - customize as per need) Networking basics (TCP/IP, DNS, VPN, firewalls, etc.) Databases and basic SQL (for application/support engineer roles) Experience with ticketing tools (e.g., JIRA, ServiceNow, Zendesk, Freshdesk). Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Willingness to work in shifts / on-call rotation if required. Good To Have: Experience with scripting (Shell/Python/PowerShell) for automation. Knowledge of cloud platforms (AWS/Azure/GCP) or DevOps tools (Docker, Kubernetes, CI/CD). Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) as per domain.

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management

Responsibilities Design and Configure Monitoring Environments Set up Dynatrace environments for LOB-aligned teams, ensuring proper governance, tagging, and Management Zones. Configure dashboards, alerts, and integrations to meet both business and technical requirements. Leverage Monitoring as Code to improve standardisation. Configure service flows, distributed traces, and code-level visibility for critical applications. Ensure accurate detection of services and dependencies for full-stack observability. Act as Technical Point of Contact Serve as the single point of technical contact for Markets Application Production Services and SRE-aligned teams. Provide expert guidance and hands-on support for monitoring implementations. Collaborate for Insights and Best Practices Work closely with SRE and application support teams to deliver performance reports, share actionable insights, and advise on proactive monitoring strategies. Promote observability best practices across development and operations teams. Custom Metrics and Dimensions Partner with development teams to instrument applications and push custom metrics/dimensions via Dynatrace APIs. Knowledge Transfer and Documentation Provide structured knowledge transfer sessions and maintain up-to-date documentation, including runbooks and configuration standards. Ensure LOB teams can operate and extend observability independently post-engagement. Extend Dynatrace Capabilities Configure Dynatrace Extensions to achieve full observability across infrastructure, services, and third-party components. Develop custom extensions where necessary to close monitoring gaps and integrate non-standard technologies.

**_Imagine yourself..._** + _Doing meaningful work that makes an everyday impact on the world around you._ + _Thriving in a supportive team environment that inspires you to strive for excellence._ + _Collaborating with a vibrant, diverse, global team._ It's possible with a role at ChemTreat (*************************** . ChemTreat, a Veralto (************************* company, is the nation's largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers-from power producers to food and beverage companies to the automotive industry-helping them grow their businesses while protecting people and the environment. When you join the ChemTreat team and the broader Veralto network, you'll have the chance to shape the future of our planet and the future of your career. You'll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world's vital water resources. Learn more about how our team is maximizing the power of water: ********************* **We offer:** + +20 days of vacation + Flexible working hours + Professional onboarding and training options + Powerful team looking forward to working with you + Career coaching and development opportunities + Health benefits + 401(k) Reporting to the **Technical Sales Manager** , the **Technical Services Consultant** is responsible for providing application support to sales representatives and clients in product screenings and treatment program selections. This role is key in troubleshooting treatment programs to meet customer cost and performance objectives. This role prepares reports, recommendations and results to assist the sales representatives in advancing the selling process. Ideal for someone passionate about water treatment technologies, problem-solving, and directly impacting client success across multiple industries. This position is part of the **Technical Services Department** in North America. **We are looking for someone based in** **Texas or Louisiana** **. The role is remote, with frequent travel throughout the U.S. and occasional trips to Canada and Latin America.** **In this role, a typical day will look like:** + Provide technical support to ChemTreat sales representatives in product screening, treatment program selection, and troubleshooting programs to meet customer objectives. + Actively participate in the technology selection stage of the sales process, acting as a key technical advisor and product advocate. + Conduct client interviews to understand business conditions, risks, and controls. + Perform plant surveys, equipment inspections, and on-site troubleshooting, including confined spaces as defined by OSHA. + Prepare proposals, trip reports, and assist in sales presentations and operator training. + **Travel up to 60% of the time, primarily within Texas and Louisiana, but also potentially across the US, Canada, and Latin America.** **The essential requirements of the job include:** + Bachelor's or Master's degree in Biology, Chemistry, Engineering, or related field, or comparable military experience. + 10+ years of experience in Water Treatment industry or utility operations experience, preferably in petrochemical or refining industries. + Technical knowledge in boiler internal treatment, BFW pretreatment, cooling water treatment, biological wastewater, and surface water clarification. + Comfortable with presenting treatment recommendations in written and oral communications. + Willingness to travel up to 60% of the time, primarily within Texas and Louisiana, but also to anywhere in the US, Canada and Latin America (Valid passport is required) **ChemTreat** is proud to be a part of the **Water Quality** segment of **Veralto** (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way. **US ONLY** **:** The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $170,000 - $200,000 USD per year. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available **here (********************************************* . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (*************************************** , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Fingerprint empowers developers to stop online fraud at the source. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub). We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle). We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from ******************** domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome. What You'll Be Doing: Facilitate the transition out of implementation to go-live Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved Create a plan to ensure client success Conduct regular meetings with clients to make recommendations on using the product and future product enhancements to provide continuous success in business processes Provide best practice recommendations, expert-level application support and assist in solving point-in-time challenges Work with product development and technical support to resolve customer issues/concerns Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks Experience conducting virtual meetings with internal and external customers Travel may be required What We Are Looking For: 3-6 years experience in a Mid-Market/Enterprise SaaS Customer Success role Experience with Zendesk and Salesforce are a huge plus Location Preference: Remote, EMEA, Preference for candidates located in the UK area as travel may be required to visit clients on site. Nice to haves: Effectively prioritizes, multitasks, and engages with customers Effective at leading and facilitating meetings ranging from admin/owners to executive level Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation and in front of an audience Empathy, diplomacy, and poise under pressure when working through customer concerns Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing Compensation & Transparency We benchmark our compensation against other fast-growing companies and set ranges by level, role, and location to ensure fairness and transparency. Final offers may vary based on experience, expertise, and location. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from ******************** domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions. Due to regulatory and security reasons, there's a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location. We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply. If you are applying as a resident of California, please read our CCPA notice here If you are applying as a resident of the EU, please read our GDPR notice here

Join us and be a part of an organization that truly benefits our community through recreation, conservation and sustainability. This position is part of an IT department that works cross-functionally across divisions to deliver solutions that improve our guest experiences operational efficiency and data collection. The Enterprise Applications & Analytics Project Manager will be a multitalented individual who has the experience and skills to lead projects, implement and support enterprise applications and manipulate data for integration, reporting and dashboards. The IT department is a team of eight who work collaboratively to achieve our goals. The person in this role will have many opportunities to learn and develop their skills while working on a close-knit team. Great Parks is an Ellequate Bronze Certified Workplace meaning we have established a strong foundation of benefits, policies and practices to promote a fair and transparent workplace, supporting employee well-being. Be a part of an inclusive organization that enriches the region by inspiring nature-based experiences, celebrating cultural heritage and building strong and healthy communities through our dedicated staff, volunteers and friends. This position is eligible for remote work one day a week once the initial onboarding period has been successfully completed. The successful candidate will do the following: Project Leadership Lead and mentor a team of cross-functional members. Manage project timelines and resources for enterprise systems and analytics initiatives. Utilize project management methodologies and tools for smooth project delivery and regular communication. Provides effective project communications, both written and verbal, regarding project status, tasks, issues, etc. Enterprise Applications Management Lead the planning, implementation, upgrade, optimization, and support of enterprise applications, such as financial, asset management, reservation system, point-of-sale system. Manage integrations between recreation systems, finance, facilities, GIS, CRM, digital experience platforms. Provide enterprise application support to end users. Collaborate with business units to ensure systems meet functional requirements and are aligned with organizational goals. Understand the needs for enterprise reporting and planning. Establish and maintain excellent vendor relationships to share enhancement or new functionality requests, learn about product roadmaps, and ensure SLAs for application platforms. Data & Analytics Strategy Develop a Parks & Recreation analytics program focused on: Budget analytics; expenses and revenue analytics Program participation trends Facility utilization Community engagement data; guest satisfaction data Staff and volunteer management metrics Create dashboards and self-service reporting for executive leadership and business unit management utilizing BI solutions and reporting tools (e.g., Power BI, Tableau, others). Promote data governance, data quality, and standardization across the organization. Cross-Functional Collaboration and Training Serve as a liaison between IT and business units to ensure system functionality and workflow supports daily operations and long-term planning. Create and deliver training material for end users regarding the use of enterprise applications and workflows across multiple staff members and/or divisions. Work closely with Guest Experiences, Marketing, Conservation & Parks, Finance, Human Resources and IT to align systems, training and reporting needs. Innovation & Service Optimization Identify opportunities to automate processes and enhance business insights. Identify technology-driven opportunities to improve the experience for guests registering for programming or events, reserving facilities, initiating point-of-sale transactions, etc. Lead initiatives such as mobile app integration, online payments and real-time park or facility updates. Stay current with technology trends relevant to Parks & Recreation. Investigate and propose innovative solutions (e.g., AI/ML in analytics, low-code platforms). Participate in user adoption and change management efforts for new tools and systems. Governance & Compliance Ensure compliance with industry standards (e.g., open data policies, PCI compliance, ADA standards). Support internal and external audits by ensuring systems and data process are well-documented and secure. Typical Skills & Tools ERP Systems: Financial Enterprise application Enterprise Asset Management and Work Orders Reservation Management and Point-of-Sale System CRM ESRI ArcGIS (integration) Digital Experience Platform: Kentico Xperience (integration) Others BI Tools: Power BI, SQL queries, Tableau Databases: SQL Server Project Management: Smartsheet Prepares purchase requisitions and approves where applicable. Adheres to purchasing card procedures and submits expenditures for supervisor approval. Performs job duties in accordance with Great Parks' policies, procedures, and performance expectations. Maintains confidentiality of confidential and sensitive information. Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required. Performs other duties as assigned. QUALIFICATIONS An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is: Bachelor's Degree (required) in Information Systems, Computer Science, Data Science, Business Administration with IT/Analytics focus, or similar. Years of Experience: 7-10+ years in IT, enterprise applications, and/or data analytics 3-5+ years in a leadership or supervisory role Core Experience Areas: Leading enterprise application implementations (e.g., ERP, CRM, Financial systems) Project management including managing cross-functional teams to ensure alignment of enterprise applications with operational needs, efficiency and planning Providing technical support and training to end users for enterprise applications Data strategy, governance, and reporting BI tools and platforms (e.g., Power BI, Tableau, SAP BusinessObjects) Data integration and architecture (ETL tools, APIs) Knowledge of enterprise systems like Microsoft Dynamics, Salesforce, etc. Additional Skills/Experience: Experience with cloud applications or platforms Familiarity with modern data warehouse technologies Experience in project management methodologies Understanding of business operations and KPIs Participation in driving digital transformation or process improvement initiatives Ability to submit a fingerprint check to successfully pass a criminal background check through the FBI and the Ohio BCI. Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements. LICENSE OF CERTIFICATION REQUIREMENTS State Motor Vehicle Operator's License that meets GP current carrier guidelines. We offer an excellent benefit package that includes medical, dental and life insurance; paid vacation, 11 holidays and sick time; enrollment in Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities. Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.

   Belong. Thrive. Make a Difference.   Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.    A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!  As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.   World-Class Benefits That Reflect Our World-Class Culture.  Click Here to Learn More!:  #WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave     JOB OVERVIEW Responsible for responding to product application support questions from customers regarding the company's software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. May establish and maintain systems that provide answers to common questions and problems. RESPONSIBILITIES AND DUTIES Analyze and resolve issues for clients using department guidelines and timeframes Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services. Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues. Research required information using available resources. Provide internal feedback to resolve issues and/or enhance product based on client Provide support for a suite of software applications Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures. Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures. Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers. Follow up and make scheduled call backs to clients where necessary. Participate in regularly scheduled internal training on Net Health products. All other duties as assigned. Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage. QUALIFICATIONS Minimum education High School Diploma or equivalent GED 0-2 years' experience in a client service or technical support role; may have degree or equivalent. REQUIRED SOFTWARE EXPERIENCE Microsoft Office 0-2 years' experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.) Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.  Salary Range: $16.30 - $20.37 A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $147,000.00 - $202,500.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . Job Description: The Applied Global Services (AGS) DDP Service Business Unit (SBU) is seeking an ambitious candidate that possesses strong technical knowledge, preferably with Dielectric Deposition / Atomic Layer Deposition semiconductor equipment in the areas of process engineering and optimization, customer fab operations, hardware design, as well as business acumen. This person will work closely with DDP Business Unit, AGS OCE and Operations, and AGS field service to ensure products have the documentation, spare part sourcing strategies, and maintenance capabilities required to be successful at customer sites. They will engage in early phases of the new product design cycle to ensure after-sale support planning is included from initial concept through final product release. They will also lead projects to develop service capabilities and service models to drive performance improvements on systems installed at customer sites worldwide. The ideal candidate should possess over five years of process and hardware experience on DCVD semiconductor equipment. They should have a passion for technical program management and possess strong communication skills; this is a strategic role and will suit someone who can drive growth in partnership with a cross-functional team. **Key Responsibilities** Technical Program Manage service product development from Initiation to Release + Initiation (PG1): Lead HVP (High Value Problem) discovery through VOC (Voice of Customer) & FSO. Propose and select appropriate solutions based on ROI estimates. Lead team to assess Market Opportunity and select beta sites. + Validation (PG3): Chair regular Core Team meetings to drive design & development of proposed solutions through internal SBU sensor development or cross-functional teams (OCE, DT/AIx, FV, BU). Be accountable for successful beta demonstration by working with FSO, FSO Focals, AGS Focals responsible for the beta site. + Release (PG5): Drive creation of Marketing Collateral to train sales and BD on new Service Product; Field Training (AGU courses) and Procedures for CE's, PSE's that will support the Contract enabled by the Service Product. Report on actual Service revenue generated by the new Service Product vs. what was forecast. + MPR (Monthly Product Reviews): provide status updates and help needed to AGS executives throughout the Phase Gate release cycle. Closely work with Equipment BU NPI PDP teams and Field Service teams to concurrently develop AGS service products in step with BU NPI product release. + Work with Business Unit on their **NPIs** (New Product Introductions) to prepare and embed service product offerings. + Spearhead **AIx** growth engine to develop new capability and **enable service product offers** . + Define/approve Product application support plans for service product offers. + Make sure Products meet all requirements; CoO, MTTR, MTBC, SDUT, etc... + Work with team on AGS DfI, DfS, etc... + Training: AGS-TS, FSO, SBU FSO Team, TSE, PSE, Digital Tool Team, FabVantage Team, etc. + Perform analysis, summaries, as well as develop and transfer package of new applications / platforms to product division and customer support team. + Spares, Training, AIx, etc + Create & Lead new methodologies in order to optimized system performance for specific application. + Digital Tool new development, adjust existing Digital Tools to current application / platform, etc. Leads the Core Teams on NPI evaluation and demos at customers site, through **CIF** (Common Interests Framework), high involvement in the SOW and commitment schedule. Interfaces with BU, FSO / PSE, and customer teams regarding technical requirements, analysis, schedule, deliverables, and closure. Lead customer Technical Review Meetings and deliverable measurables. **Functional Knowledge** + Regarded as the technical expert in their field. + Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function. + 3-5 years of DDP BU / Application / Platform experience. + Program Management proficiency. + Skilled at Microsoft Office suite; esp. PowerPoint, Excel. + Create material and present it executives / large groups. **Business Expertise** + Has Semi-space awareness; Regions, customer, segments. + Has knowledge of best practices, integrate AGS and BU best practices into common spaces; aware of the competition (AGS and BU) and the factors that differentiate them in the market. **Leadership** + Drives cross-functional teams; leads projects with notable risk and complexity; develops the strategy for project execution. + Coaches and Mentors colleagues with less experience **Problem Solving** + Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions. + Self-driving; able to negotiate progress around roadblocks; willing to ask for help and find support for developing solutions. **Impact** + Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry. **Interpersonal Skills** + Communicates difficult concepts and negotiates with others to adopt a different point of view **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Responsibilities & Qualifications RESPONSIBILITIES Platform Strategy & Architecture Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. Ensure platform designs meet federal security, compliance, and performance requirements. Team Leadership - Development & Administration Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. Platform Administration & Operations Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. Ensure adherence to change management, configuration management, and release management processes. Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. Monitor platform performance, availability, and capacity; drive remediation and optimization activities. Custom Application Development & O&M Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. Ensure custom applications follow coding standards, security guidelines, and platform best practices. Oversee defect management, enhancements, and technical debt remediation for custom apps. Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. Project & Program Management Lead ServiceNow implementation and enhancement projects from initiation through close-out. Develop and manage project plans, schedules, scope, budget, risks, and dependencies. Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. Requirements & Stakeholder Management Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. Governance, Compliance & Security Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). Support ATO-related documentation, assessments, and continuous monitoring activities. Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. Support policy, process, and SOP development for platform usage and change management. Delivery & Quality Assurance Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. Drive continuous improvement, backlog prioritization, and release planning. Operations & Platform Management Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. Work closely with operations teams to ensure platform stability, availability, and scalability. Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. Maintain documentation including architecture diagrams, data flows, and configuration standards. REQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 10+ years of experience in IT project management and/or solution delivery. 6+ years of hands-on experience working with ServiceNow in an enterprise environment. 4+ years in a technical architecture or lead role on the ServiceNow platform. 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. Technical Skills Strong understanding of ServiceNow architecture, data model, and core platform capabilities. Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). Experience with CI/CD pipelines, update sets, and ServiceNow release management. Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. Project Management & Methodologies Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. Federal & Compliance Experience working in a U.S. federal government or public sector environment. Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). Ability to work within change control, configuration management, and governance board PREFERRED QUALIFICATIONS Certifications - ServiceNow & Technical ServiceNow Certified System Administrator (CSA). One or more advanced ServiceNow certifications, such as: Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. Certified Technical Architect or equivalent advanced certifications. ITIL Foundation or higher (ITIL 4 preferred). PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). Deeper Federal & Security Experience Experience supporting systems through the federal ATO process. Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. Experience in multi-tenant or shared services environments serving multiple bureaus/offices. Advanced Platform & Integration Skills Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). Experience with reporting/dashboards, performance analytics, and data visualization for leadership. Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). Leadership & Business Experience leading cross-functional teams including federal staff, contractors, and vendor resources. Background in business case development, ROI analysis, and roadmap prioritization. Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. Overview We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Remote Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship NOAA Public Trust Eligible WAGE INFORMATION Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

FIN Business Process Analyst 3 (2500041J) Organization: Administrative ServicesAgency Contact Name and Information: Mark Rider, *********************** Unposting Date: OngoingWork Location: General Services Center 4200 Surface Road 1st Floor Columbus 43228-1313Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $42.74 - 62.95 per hour Schedule: Full-time Work Hours: M - F: 8:00AM - 5:00PMClassified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Information TechnologyTechnical Skills: Computer Literacy, Interpreting Financial Statements, Accounting and Finance, Information TechnologyProfessional Skills: Active Learning, Analyzation, Verbal Communication, Written CommunicationPrimary Technology: ORACLE Agency OverviewAbout Us:Led by Director Kathleen C. Madden, the Ohio Department of Administrative Services is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards and commissions. Enterprise Shared Solutions coordinates strategies for delivery of government information and services electronically. This includes oversight of the Ohio portal, which enables constituent access to state information and services via the internet, including Ohio.gov and the Ohio Business Gateway. Enterprise Shared Solutions also partners with the Health and Human Services Cabinet and the Governor's Office of Health Transformation to streamline health and human services. The office consists of the following program areas: Enterprise Applications and Management, Ohio Administrative Knowledge System (OAKS) Service Assurance, Ohio Benefits, and the Ohio Geographically Referenced Information Program Job DescriptionAbout Us: Act as a PeopleSoft Financial (FIN) Management and Product Specialist. Work with Business and Managed Services vendors to support day-to-day PeopleSoft-based Financial Operations and Projects. Use business process modeling and/or vendor solution evaluations to analyze potential for streamlining or reengineering business processes via implementation of information technology solutions. Help manage the State's relationship with its ERP Managed Services Providers (MSP) to ensure that SLA's and other performance metrics are met. Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholder organizations to ensure that the ERP FIN application operates efficiently in support of business operations calendars. Gather and analyze information from stakeholders, business owners, customers and management. Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP FIN application. Work to understand customer issues and communicate these issues to ERP FIN application support personnel/organizations. Identify risks and recommend changes related to processes, projects and procedures. Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements. Perform as liaison between various stakeholders, managing stakeholder expectations and ensuring successful communications between project team members. Develop project plan with project manager or recommend approaches through defining tasks, leading meetings and other tasks to gather and coordinate activities for requirements gathering. Develop and/or review business requirements documents for requested enhancements to ensure that specifications are clear and include information needed by MSP developers to fulfill enhancement requests. Make recommendations for gains in efficiency or costs through implementation of information technology solutions. Validate MSP vendor estimates for completing enhancements and perform code reviews of MSP-delivered enhancements. Perform validation of solutions by analyzing the end product and specification requirements. Help drive MSP performance improvements and proactively identify and implement service improvements in operational delivery processes. Work with Business owners and users on projects by supporting testing efforts, monitoring project progress, providing additional project management support, and attending information exchange and touchpoint meetings with project teams. Monitor SFTP server activity for interfaces to determine what interfaces are being created and/or retrieved. Send communications to FIN SFTP account owners informing them of scheduled system outages or maintenance that affects OAKS. Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMinimum Qualifications: 60 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information Technology, Accounting and Finance, Computer Literacy, Interpreting Financial Statements, Active Learning, Verbal Communication, Written Communication Knowledge, Skills and Abilities Knowledge of: PeopleSoft ERP Operations Management Accounts Payable and Receivable Asset Management Billing General Ledger Budget Development Strategic Sourcing Supply Chain Travel and Expense Commitment Control Procurement Self Service Computer Science Skill in: PeopleSoft Financial Management 9 MS Office 365 suite (SharePoint, Teams, Outlook, PowerPoint, Visio, Word, Excel, etc.) Experience with SQL Server, MySQL, Oracle, or other specific SQL databases Application management/outsourcing experience (preferably Onshore) Ability to: Communicate verbally and have written communication skills in large/complex organizations Utilize the Tier-One System Integrator firm providing PeopleSoft/Oracle professional services* Problem solve at all levels of an organization Supplemental InformationApplying for position:When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Do you have a passion for helping people discover solutions to their problems? Do you geek out when talking about networks and security? Do you get excited learning about new tech? Do you love working with people and serving their needs? Do you get a thrill finding that one last missing piece of the puzzle? If so, keep reading… The Customer Support team at RTA is looking for a Technical Support Specialist. This role is responsible for escalated support cases. This role balances excellent people skills with deep technical knowledge, including Firewalls, Windows Error logs, Windows Server setup, Crystal Reports, SQL Scripting, PowerShell Scripting, and C# programming/troubleshooting for internal tools. The role will also assist customers with our API setup and require Javascript knowledge. Someone Who What We're Looking For Feels at home working in a Customer Support team. This means you are not afraid to mix it up or be held accountable by the team and are willing to hold them accountable as well. People with trust issues need not apply. Passionately cares about our clients and the jobs they do. Our clients are fleet managers, parts clerks, automotive technicians, and they maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day. Puts the needs of the client and the team before their own. Is willing to lift boxes, clean floors, and hold doors if that is what it takes to get something done. Loves to learn, grow, and stretch themselves through goal setting and daily habits. Thinks of themselves less, while not thinking less of themselves. Is constantly looking for more: more to learn, more to do, and more opportunity. Cares about the individual and overall growth of the team and is willing to guide and teach what they know to members of the Customer Support team. Does this sound like you? Let's talk! Key Results Areas (aka the Job Outcomes) Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern to provide a timely resolution Effectively educate customers on product use and assist them in fully utilizing available features to improve Maintain effective call ownership by ensuring contact with ongoing issues and managing open items Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call. Utilize or create resources and tools as needed to help take over and resolve difficult issues. Job Requirements Over 2 years of experience in B2B enterprise application support, specializing in troubleshooting and resolving complex technical issues in SaaS environments. Proficient in analyzing and interpreting API and scripting documentation to diagnose issues and implement solutions for both reactive support cases and proactive project deliverables. Advanced SQL proficiency, with a strong ability to perform complex data queries and forensic analysis to uncover root causes of application issues across relational database systems. Familiar with JavaScript and dataflow logic, capable of identifying and documenting critical bugs and functional discrepancies for escalation to software engineering teams. Serve as a product subject matter expert and primary technical escalation point for Customer Support Representatives (CSR), offering guidance on advanced customer issues and unique use-case scenarios. Experience with PowerShell scripting for automation and system management tasks across enterprise Windows environments. Skilled in API integration support, including hands-on experience with tools like Postman for validating, testing, and troubleshooting RESTful API endpoints. Capable in Windows Server administration, including setup, configuration, and ongoing system management responsibilities. Contribute to internal documentation by authoring and maintaining knowledge base articles, ensuring accurate and up-to-date resources for both support teams and customers. Familiarity with MongoDB and Microsoft SQL Server environments, with the ability to navigate and extract relevant data as needed. Feeling confident that this is in your wheelhouse? Let's put that to the test! The Bottom Line You've made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer service, and a passion for working with fleet professionals. This role is in person M-F. About Us RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our mission is to bring clarity, confidence and peace of mind to Fleet Managers, by empowering them to save time, decrease costs, and make our roadways safer. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits, as well as all the standard ones. Coming from the east side? You'll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions. If all of this sounds like you, and your type of company, then click apply! Seriously, we've asked you three times, and you are still reading. Maybe these aren't the droids you're looking for? Salary Description $75,000 - $90,000

Looking for an opportunity to tap into cross-functional teams and capabilities? As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations. This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter) What you will do: * Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget * Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio * Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support * Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed * Responsible for any security compliance activity pertaining to in-scope applications * Responsible for user and system administration of the applications * Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes * Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency. Who You Are: * Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem. * Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance * Results-oriented with experience in application maintenance and support * Enjoy coaching and building up others to accelerate their career journey * Excited to learn and adopt new technologies that can deliver value * Comfortable working in a fast-paced culture with strong prioritization and communication skills * Focused on customer service and able to balance standardization with unique customer needs * An out of the box thinker who is courageous and not afraid to challenge status quo * A strong believer in the importance of continuous process improvement The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. This role is eligible for Bonus potential. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. #LI-KS1 #LI-Hybrid WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at **************** At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let's enable the way the world moves! "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Kronos Workforce Central Specialist in Columbus OH. Qualifications Relevant Experience Mandatory: - 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. - Experience with large workforce use of Kronos (i.e. over 10,000 employees) - Experience supporting Kronos for union/bargaining unit workforce Preferred: - WFC Configuration and alignment with Organization Pay Rules - WFC Mobile Application Support - Time Clock Management/Management of Time Cards o Intouch o Series 4000 o Other time capture devices - Integration to PeopleSoft Application o BizTalk o Workforce Integration Manager - WFC Architecture and Technology support including SQL Server database support - Kronos application patch, bundle, or image experience (WFC 7.0 or higher) Additional Information Inperson interview is acceptable.

Description Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We are now looking for a dedicated Application Support Technician who plays a crucial role in maintaining the stability, performance, and usability of enterprise applications at Lean Tech. This position involves providing second-line support to efficiently resolve incidents and service requests, ensuring the optimal performance and availability of applications Position Title: Junior+ Application Support Technician Location: Hybrid - Cartagena What you will be doing:The Junior+ Application Support Technician will collaborate with development and infrastructure teams. The technician addresses complex technical issues and contributes to application enhancements. The role also involves maintaining documentation, implementing application deployments and upgrades, and utilizing SQL and KQL for data analysis and troubleshooting. Working with cutting-edge technologies such as C#, .NET, and Python, this position supports application optimization while seamlessly integrating applications through REST APIs. The Application Support Technician contributes significantly to the IT team, helping drive the overall success of technical support within the organization. Your responsibilities include: Provide second-line support for enterprise applications, efficiently resolving incidents and service requests to enhance user satisfaction. Monitor and analyze application performance and availability using SQL and KQL on the Azure platform, escalating issues as necessary to ensure reliability. Collaborate with development and infrastructure teams to troubleshoot and resolve complex technical issues, leveraging your working knowledge of C#, .NET, and Python. Maintain and update comprehensive application documentation, including detailed support procedures and knowledge base articles, to support operational efficiency. Assist with application deployments, upgrades, and patching, ensuring seamless integration and minimal disruption to services. Utilize REST APIs to facilitate application integration and automate workflows, improving process efficiency. Apply foundational data structure knowledge to optimize application performance, supporting development and operational efforts. Requirements & QualificationsTo excel in this role, you should possess: Minimum of 2 years' experience in application support or IT operations Strong understanding and practical experience with REST API architecture using tools like Postman Proficiency in SQL and KQL for querying databases mainly on the Azure platform, and analyzing telemetry data Solid foundation in data structure fundamentals with the ability to apply them in real-world scenarios Working knowledge of C#, .NET, and Python to support internal OTR applications Excellent analytical and problem-solving skills Strong communication and interpersonal abilities Ability to work independently and collaboratively in a team environment Familiarity with cloud platforms such as Microsoft Azure or AWS Nice to have Exposure to scripting languages for basic automation tasks Familiarity with ITSM tools such as Managed Engine or Confluence Understanding of additional cloud services beyond Azure and AWS Experience with basic data analysis using Python Knowledge of security best practices and compliance standards Adaptability in learning new technologies and methodologies quickly Strong organizational skills and attention to detail Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career paths and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EXFO develops smarter network test, monitoring and analytics solutions for the world's leading telecommunications service providers, network equipment manufacturers and webscale companies-and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer's network transformations related to fiber, 5G, virtualization and big data analytics. We're always looking for top talent to help us lead the way in a thriving industry with boundless opportunities. Job summary The EXFO Distribution Channel Manager is a seasoned professional who has experience in supporting the sales efforts for high-value, IP-based, networking solutions at multiple levels within various fixed line, wireless and Enterprise/Datacenter telecommunications providers. Highly developed organizational and people skills are a must as you will be establishing and maintaining long-term relationships. The EXFO Distribution Channel Manager will be focused on selling the EXFO Portfolio. What you'll do Sales Focus: * Work closely with the National Channel Manager (NCM) and EXFO District Sales teams by promoting test equipment into key EXFO market segments. * Provide support at trade shows, conferences, and customer demonstrations focusing on technical product applications. * Develop and deploy sales training curriculum in coordination with National Channel Manager. * Develop MARCOM sales strategies for Distributors in coordination with National Channel Manager. * Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions. * Manage technical aspects and evaluations in close coordination with sales team to ensure product approval. * Respond to RFPs in close coordination with sales manager to provide best positive response to all technical requirements. * Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support. Taking full responsibility of the demo equipment and assigned company assets. Customer Focus: * Provide solution proposals and justification to suit customer needs. * Maintain close supportive relationships with Distribution Accounts and sales teams to ensure EXFO mindshare. * Perform QBR (Quarterly Business Reviews) with assigned Distributors to ensure alignment and account growth. * Work with Distribution to develop customized promotions and marketing plans. * Assists Distributors with customer facing activities that promote EXFO solutions. * Prepare and present technology seminars to educate customers and potential customers on EXFO's testing solutions. Product Focus: * Provide technical interface between Product Management Team and customers by developing and maintaining key technical relationships. * Advise Product Management Team on product feature/road map to coordinate with upcoming field requirements. * Provide competitive intelligence - feature set, road map, pricing Services Focus: * Understanding of end-user processes, in deployment and maintenance. * How a contractor steers their customer demands. * Knowledge of business rational of outsourcing deals. Other duties may be assigned. What we're looking for Technical skills * Demonstrated ability to work independently and meet goals is required. * Versed in the Fiber Optic and/or protocol technology. The candidate should have an extensive knowledge of the Physical and optical layer technology and applications (OTDR, loss test, dispersion, DWDM, PON and FTTx) and Protocols technology and applications (SDH, next generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, xDSL etc.) * Versed in GSA Sales cycle and sales channel management with an emphasis on distribution. Must have Pertinent experience: 5 years' sales experience is required, preferably in a technical capacity. Language requirements: Fluent in English. Education: Degree holder in Telecommunications, Engineering (Electronics) or equivalent. Travelling: Willing and able to travel, 50-70% of the time. Any other combination of experience/studies will be considered. EXFO is an equal opportunity employer Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement. For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement. Do you have questions about this career opportunity or our hiring process? Contact us at

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place-disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role We are looking for a BS/MD Admissions Consultant! If you're a physician with a passion for mentoring, coaching, and education, this could be the perfect role for you! You'll work closely with high school students, provide personalized guidance, monitor academic progress, and support them through every stage of the BS/MD admissions process. This is a part-time, remote, 1099 contract role that can be based anywhere in the United States or Canada. Responsibilities Mentor prospective BS/MD (direct medical) students as they strengthen their academic and extracurricular profiles and craft standout application materials. Provide both strategic and hands-on support throughout the admissions process, including school selection, timelines, essays, interviews, resumes, and recommendations. Help students research and evaluate best-fit BS/MD and undergraduate programs, offering feedback to ensure alignment with their academic goals and personal interests. Keep students on track by supporting project planning and using tools like Excel-based trackers to manage key milestones and deliverables. Stay informed on trends and updates in college and BS/MD admissions to deliver advice that's timely, relevant, and tailored to each student's journey. Qualifications MD or DO degree required (residency not required) Prior admissions committee experience at the undergraduate or medical school level Experience mentoring high school students, particularly in academic advising or college application support Familiarity with BS/MD and pre-med admissions processes, including school selection, application strategy, and interview preparation Proven success guiding students through competitive undergraduate admissions Strong organizational and project management skills with the ability to manage multiple students and timelines Excellent communication skills, both written and verbal Why you'll love Inspira Amazing people with a great vision and values Ability to work directly with co-founders and drive impact super quickly Your work directly impacts the lives and careers of students across the globe 100% coverage of health, vision, and dental benefits Flexible Paid-time Off Learning and Development Budget Retirement Savings Plans - 401k with matching Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Note: certain benefits are not provided to 1099 contract worker Interested in learning more about Inspira Education, please visit Inspira Education Group. Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Want to work in a mission-driven startup with huge reach and scale that is improving health in California? Come join our team! Manifest MedEx is on a mission to connect healthcare in California. As the largest nonprofit health data network in California, Manifest MedEx (MX) is an integral part of the state's health data infrastructure, combining and delivering crucial health information for more than 50 million individual records across every county throughout the state. We are committed to improving patient experience and reducing healthcare costs by making it easier for doctors, hospitals, health plans and other care providers to securely review, analyze and share health information. Reporting to the Manager of Quality Assurance and Project Management, the Senior Systems Analyst will serve as the definitive technical expert and deployment leader for our new Social Health Information Exchange (SHIE). This individual is responsible for providing deep, specialized technical analysis, leading advanced troubleshooting efforts, and guaranteeing the technical fluency and successful adoption of the SHIE by both internal teams and external customers. This role requires strategic involvement in implementation, configuration, training, project status tracking, and ongoing technical support.Responsibilities: Technical Subject Matter Expertise & Analysis Serve as the primary technical Subject Matter Expert (SME) for the SHIE, maintaining comprehensive knowledge of its underlying architecture, data flow, integration points, and API functionality. Manage product configuration and reporting. Act as the technical lead for all product configuration requests, translating complex business rules into operational settings within the product. Design and develop custom reports and dashboards within the product framework to meet business intelligence and operational reporting needs. Manage and prioritize complex, Tier 2/Tier 3 technical support cases, coordinate with the vendor support team to diagnose root causes for system failures, integration issues, and data discrepancies. Product Implementation & Customer Onboarding Act as the main implementation liaison, guiding vendor teams during the product's deployment and integration into our environment. Lead the technical onboarding process for external customers, ensuring successful adoption, integration, and alignment of the new product with their existing systems and workflows. Partner directly with the vendor and HIE Operations teams to escalate, reproduce, and validate fixes for critical bugs and performance bottlenecks impacting deployments. Project Coordination & Status Reporting Track implementation progress by owning the process for tracking and reporting the status of technical implementation milestones for the vendor integration and all customer onboarding projects. Status Reporting: Develop and maintain high-level status reports, including key performance indicators (KPIs) and risk flags, for internal stakeholders and executive review. Meeting Management: Organize and lead recurring status update meetings, ensuring clear communication of progress, dependencies, and roadblocks between all parties involved (internal and external). Documentation and Training Leadership Develop and deliver specialized technical training programs and materials for internal teams (HIE Operations, Business Development, Product) and external customers, ensuring comprehensive product understanding and effective utilization. Create, curate, and maintain high-quality technical documentation for the new SHIE, including configuration guides, architecture overviews, and system manuals. Build and maintain the product's knowledge base and internal FAQs, ensuring information is current, accurate, and easily accessible. Qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 3-5 years of experience in a Technical Analyst, Technical Support, or Application Support role, including exposure to project coordination and/or application implementation related to health and/or social care integration. Demonstrable experience working as an SME for a complex technical product or platform, including system configuration and reporting. Strong proficiency in analyzing and troubleshooting system data flows, including familiarity with API concepts and reading/interpreting system logs. Exceptional written and verbal communication skills, with the proven ability to articulate technical concepts clearly to both technical and non-technical audiences. Experience interacting with customer IT teams, vendors, project managers, end users, and leadership across business, technical, and clinical functions Ability to build and maintain respectful, productive internal and external relationships, that are professional, encourage collaboration, ensure accountability and allow the achievement of mutual objectives and strategies Knowledge of the healthcare industry, including data standards such as HL7, FHIR, or similar integration protocols. Understanding of Health Information Exchange (HIE) concepts as they pertain to both medical and social data Note: This role is non-coding and focuses purely on product configuration, analysis, reporting, and project status management. Prior experience in developing and delivering formal technical training or educational materials to both internal and external audiences is preferred, but not required All candidates must pass a background check and drug screen. Manifest MedEx is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. To learn more about Manifest MedEx, please visit our website, ********************* The base salary range for this full-time position is $150,000 - $170,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Be part of a company undergoing an organizational change with goals that will challenge the industry standards. We are looking for innovators who are as committed to shaping the future of the company as we are. If you are a highly experienced Systems Engineer who is driven to provide complex application level support, work face to face with company stakeholders to influence, and implement change then this may be the right fit for you. Job Responsibilities Writes SQL queries to resolve application issues within the database Conducts software requirements gathering and application/workflow analysis Automate repetitive tasks to increase software reliability Supports application testing, deployment, and maintenance activities Work closely with development teams to offload application support activities Provides systems programming services on projects and initiatives May write code using lower-level and/or higher-level languages Develops and/or modifies systems for use internally Translates/compiles into machine language for use on specific hardware Supports testing, deployment, and maintenance activities by correcting programming errors and coding software enhancements Performs specialized assignments; solves complex problems and develops non-traditional solutions through sophisticated analytical thinking Interprets internal/external business environment Recommends best practices to improve processes or services Impacts achievements of customer, operational, project or service objectives Communicates difficult concepts to team to generate clarity and alignment on projects, initiatives, and various work products May lead functional projects with moderate risks and resource requirements Individual contributor working independently; may require guidance in highly complex situations Performs all other duties as assigned by management Education Bachelor's degree in relevant field preferred Experience Typically requires 3-5 years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.