Construction Project Director
Blusky
Columbus, OH
BRIEF DESCRIPTION: BluSky Restoration wants to know if YOU are interested in being a Construction Project Director for our Central Ohio office in Columbus. Our Project Directors are crucial to our organizational success because they have the ability to estimate and close the sale. This role is vital to our success, as Project Directors are responsible for estimating projects, closing sales, and driving revenue. This is a highly compensated position with UNCAPPED commission potential. Base Salary Range is $70,000 - $100,000 Commission OTE is $70,000 - $200,000 Vehicle Allowance What does a Project Director do? They fix broken buildings! At BluSky, our core values are Excellence, Teamwork, Integrity, Innovation, Empathy, Passion, and most of all FUN! We are a culture of family. The construction Project Director is responsible for estimating, closing the sale of, and managing restoration projects. The Project Director works closely with owners and managers of commercial, multifamily, senior living, healthcare, hospitality, and residential properties damaged by man-made or natural disasters to develop cost estimates for restoration, renovation, environmental, and roofing services. The Project Director is the quarter back of the project, ensuring that budgets and projects are on track through completion. Principal Accountabilities Sales Revenue Profit Margins AR & Collections Managing near-term opportunities Business Development Activity Estimating Proficiency Customer Satisfaction Working with and coordinating with internal teams DUTIES & RESPONSIBILITIES: Sales: Meet or exceed monthly and yearly sales goals Negotiate and execute contracts on behalf of the company Selling all services that BluSky offers Convert opportunities into sales Track and Measure sales and sales opportunities in our CRM and Tracking Sheets Revenue: Oversee and expedite revenue production in accordance with monthly goals Work with all members of the project team to ensure timeliness of deposit, progress, and final billings Provide oversight and direction to the Project Manager in production of revenue Review and collaborate with Project Team on Project schedules Profit Margins: Develop and take ownership of the project budget in compliance with vertical target margins Ensure the accuracy of the budget and modify it during the course of the project, if conditions warrant Seek to improve project profitability by judicious use of vendors, in-house labor, and material suppliers Supervise and monitor project costs to ensure margin integrity AR & Collections: Intentional conversations at the beginning of each project outlining the AR process and setting expectations with the customer for collections Review and understand specific program's for invoicing, payment terms, conditions, and process Perform weekly collection calls on all accounts Weekly reviews for A/R Aging to proactively manage the accounts, monitor lien rights, and follow through on assignments Maintain DSO (Days Sale Outstanding) at or below 75 days Manage Near Term Opportunities: Work directly with clients & claims handling teams to close leads Maintain robust communication with clients to steer direction toward closing Document communication and curate all files in the BluSky CRM systems Business Development Activity: Schedule and attend two business development meetings a week with clients, adjusters, building consultants, etc. Participate in various special events to market BluSky - luncheons, trade shows, award dinners, etc. Entertain clients as necessary to drive business and close sales Partner with business development and Vice President in pursuit of all sales Estimating Proficiency: Accurate sketching of affected areas and use of Matterport technology. Time and Material (T&M) / Xactimate knowledge (need to be able to explain the T&M bill file & justify Xactimate line items) Ability to estimate a project to fit all target margins per the service provided Customer Satisfaction: Consistent weekly communication with all stakeholders (external and internal) Setting expectations upfront with the customer Holding teams accountable to provide updates Check in with the customer throughout the project Email communication should have all stakeholders on the thread Working and coordinating with internal teams: Mitigation Coordinate to get the work authorization signed so we can respond timely Walking the job with the technician team to define the scope of work Share client feedback/changes in scope Review daily T&M sheets with the Mitigation operations team Work directly with the Mitigation operations team Site visit at completion to confirm all work is completed per client expectations Reconstruction Project Kick Offs confirming scope of work and target budget / margin Constant communication with the Project Manager (PM) throughout the course of the project Work with the PM to get timely change orders submitted for approval Work with the PM to send weekly updates Business Development Communicate with the Business Development Manager (BD) about the new opportunity to get it into Salesforce timely Keep the BD on all email communication with the mutual client Update the BD on all changes to the project timely Help the BD update the NTO list that you are both working Project Accountants Oversee completed work authorizations so the PA can get the job into Vista Work with the PA to send out invoices Work with the PA to upload change orders QUALIFICATIONS & REQUIREMENTS: 5+ years of Recent marketing/business development and sales experience in the restoration or construction industry with a proven track record of sales growth Extensive Construction estimating and/or large loss and catastrophe experience Must be able to attend Business Development networking functions 2-3 evenings a week Intermediate-level Microsoft Office skills Experience utilizing Xactimate and other estimating software preferred Experience with social media platforms such as LinkedIn preferred Strong written and verbal communication skills required Strong knowledge of project management, financial processes, and administration required Strong business ethics, integrity, and the ability to perform in highly autonomous environments required OSHA 10 or 30, CPR and First Aid certifications preferred EDUCATION: Bachelor's degree or equivalent experience related to the role is preferred TRAVEL: Minimal out of state travel is required. Some out-of-area and overnight travel may be expected for training, meetings, or jobs. COMPENSATION: BluSky offers a competitive base salary, a bonus plan for qualified positions, auto allowance, and a comprehensive benefits package that includes: a matching 401(k) plan, health insurance (medical, dental, and vision), paid time off, disability, equipment appropriate to the position (i.e., laptop, smartphone, etc.), and corporate apparel allowance. BluSky also offers extended benefits such as: Employee Assistance Program (EAP), Accident & Critical Illness Coverage, LegalShield, Professional Development, Paid Referral Program, and more. WORK ENVIRONMENT AND PHYSICAL JOB DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, talk, and hear. The employee is required to regularly move and walk around the office. EEOC: BluSky is dedicated to the principles of equal employment opportunity. BluSky prohibits unlawful discrimination against applicants or employees based on race, sex, color, religion, national origin, disability, genetic information, sexual orientation, or any other applicable status protected by Federal, State, or local law. It is and will continue to be the policy of BluSky that all persons are entitled to equal employment opportunity based on their individual qualifications, performance, and potential without regard for any protected status, as required by state and federal law.$70k-100k yearly 4d agoPACU RN - Bone and Joint
Ohiohealth
Columbus, OH
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Four 8-hour shifts per week Monday-Friday with Tuesday off. This position provides general nursing care to patients and families along the health illness continuum in diverse health care settings while collaborating with the health care team. He/She is accountable for the practice of nursing as defined by the Ohio Board of Nursing. Responsibilities And Duties: 30% Assessment/Diagnosis Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual. 30% Outcomes Identification/Planning Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs. 20% Implementation/Evaluation Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data. 10% Leadership Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance. 10% Operations The major duties/ responsibilities and essential functions listed above are not intended to be all-inclusive of the duties, responsibilities and essential functions to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor. Minimum Qualifications: Associate's Degree (Required) BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: MINIMUM QUALIFICATIONS Current registered nurse license from the State of Ohio. Knowledge in assessment, planning, implementation and evaluation of nursing care. BLS certification At least 2 years of inpatient RN experience, Critical Care experience preferred Work Shift: Day Scheduled Weekly Hours : 32 Department PACU - Bone and Joint Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment$48k-92k yearly est. 1d agoResidential Window Installer
Marvin
Columbus, OH
Infinity Replacement is our dedicated replacement window and door business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying. We are currently seeking an Install Technician to join our Infinity team. This role is essential in delivering a best-in-class customer experience through expert installation and post-installation service of Infinity window and door products. Highlights of your role: Assist with the installation and post-install service and repair of Infinity window and door products. Support the Lead Installer with job site tasks including product installation and removal, site setup and cleanup, and product preparation in the warehouse. Perform basic construction tasks using standard industry trade methods. Deliver superior customer satisfaction through professional and courteous communication. Communicate product and installation issues to customers and the Infinity production team. Provide post-sales support and service for Infinity products. Maintain clear and concise jobsite documentation to support timely resolution of service requests. Manage and maintain company-issued assets (tools, phone, computer/notepad). Ensure personal safety, maintain a clean and safe jobsite, and present a professional appearance. You're a good fit if you have (or if you can): Experience in the construction industry. Completion of a trade or certification program in a related field preferred. Ability to meet physical requirements of the role, including lifting up to 50 pounds and climbing ladders or scaffolding. Strong communication skills and a commitment to customer satisfaction. Detail-oriented with a focus on safety and quality. We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include: $300 annual wellbeing account to spend on what helps you feel happy + healthy Better Living Day! (a paid day off to go have some fun) Annual profit sharing - recognizing everyone's contribution to Marvin's success Giving at Marvin - participate in organized volunteer opportunities Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today! Marvin is an Equal Opportunity Employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at ************************. Compensation: $24 - $28 per hour, pay based on experience$24-28 hourly Auto-Apply 5d agoSenior Industrial Engineer
BP Energy
Remote job
This position is accountable for establishing and maintaining labor standards through time studies, work sampling and predetermined time standard methods (MOST). Additionally, lead and facilitate process improvement efforts that enhance productivity and labor utilization, while improving the overall customer experience. Develop and maintain standard operating procedures and operational best practices. Responsibilities also included supporting rollout and training initiatives to ensure the effective implementation of best practices at the site level. Duties and Responsibilities Leverage Lean Six Sigma tools and methodologies (Value Stream Mapping, DMAIC) to lead and facilitate continuous improvement initiatives Perform time studies and work sampling using Method-Time Measurement (MTM) systems Develop, update, analyze, and document all labor standards and associated workflows Collaborate with subject matter experts to produce Standard Operating Procedures aligned with time standards Draft and document standard operating procedures (SOP's) at job and task levels Draft configuration requirement labor standards and workflows related the scheduling system Maintain a working knowledge of Industrial Engineering software platforms Provide analysis that leads to improve process efficiency, quality and customer satisfaction Ensure bp's safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy. Qualifications Bachelor's Degree in Industrial Engineering, or equivalent Lean Six Sigma certification preferred 4-5 years of experience Experience with time study methods (MOST) Experience with Labor standards software is a plus Data transformation with a coding language (Python, R, etc.) or Alteryx Ability to build labor standards using predetermined motion time study techniques such as MOST Strong analytical skills - able to retrieve, transform, analyze, and visualize data effectively with a high-degree of detail Data acquisition through SQL or Business Intelligence Tools - able to access reports and build/manipulate queries. Data transformation with MS Excel - create complex spreadsheets using advanced formulas MS PowerPoint - ability to create professional presentations. Strong statistical skills (Minitab or similar statistical software is a plus) Excellent oral and written communication skills - ability to describe technical information to unfamiliar audiences simply and clearly. Ability to be collaborative and work with and through cross functional teams Ability to stay highly organized and on-task in a fast-paced environment Ability to travel independently and conduct on-site observations, time studies, and analyses as needed (travel required: up to 50%) Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 50% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Asking for Feedback, Asking for Feedback, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Defect Elimination, Delegation, Design case for safety, Design development and delivery, Design performance standards, Economic evaluation methodology, Emergency process isolation and shutdown systems, Empowering Others, Environment and Social Impact Assessment, Facility layout, Fluid characterisation, Giving Feedback, Goal Setting, Hazardous area classification, Hydraulics, Inclusive Leadership, Influencing, Layer of protection analysis {+ 17 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.$88k-114k yearly est. Auto-Apply 4d agoStaff RN Part time 7P-7A, Emergency Department-Pickerington Methodist Hospital
Ohiohealth
Pickerington, OH
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: This position provides general nursing care to patients and families along the health illness continuum in diverse health care settings while collaborating with the health care team. He/She is accountable for the practice of nursing as defined by the Ohio Board of Nursing. Responsibilities And Duties: Assessment/Diagnosis - Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual (30%). Outcomes Identification/Planning - Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs (30%). Implementation/Evaluation - Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data (20%). Leadership - Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance (10%). Operations (10%). As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications: Associate's Degree (Required) BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: RN - Registered Nurse BLS - Basic Life Support CPR - Cardiopulmonary Resuscitation Field of Study: Nursing Years of Experience 0 Work Shift: Night Scheduled Weekly Hours : 24 Department Emergency Department Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment$49k-80k yearly est. 5d agoExperienced Staff RN, Casual, Grant Bone and Joint
Ohiohealth
Columbus, OH
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Provides general nursing care to patients and families throughout the continuum of care in perioperative and operating room settings. The RN is accountable for the practice of nursing as defined by the Ohio Board of Nursing. The RN delegates nursing tasks to licensed practical nurses (LPNs) and unlicensed assistive personnel (UAPs) using the criteria written in the Ohio Nurse Practice Act. According to department policies and nursing care standards, provides professional nursing care services to patients. Responsible for assessing, planning, implementing, and evaluating nursing care provided to assigned patients. Responsibilities And Duties: 30% Assessment/Diagnosis Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual. 30% Outcomes Identification/Planning Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs. 20% Implementation/Evaluation Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data. 10% Leadership Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance. 10% Operations The major duties/ responsibilities and essential functions listed above are not intended to be all-inclusive of the duties, responsibilities and essential functions to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor. Minimum Qualifications: Associate's Degree: NursingBLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: MINIMUM QUALIFICATIONS (BSN required at 5 years of employment) Current Registered Nurse license from the State of Ohio BLS certification Work Shift: Day Scheduled Weekly Hours : As Needed Department Surgery - Bone and Joint Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment$46k-75k yearly est. 5d agoCustomer Service Representative
Leeds Professional Resources
Remote job
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite$18 hourly 3d agoEuropean Packaging Salesperson
Packaging Co
Remote job
We are a leading packaging company serving clients across Europe with innovative solutions and exceptional service. Role Description We are seeking an experienced European Packaging Salesperson to join our sales team. This is a full-time remote position reporting to our Sales Manager. The ideal candidate will have proven experience selling packaging products and services to European markets, such as France, Germany, Italy, Spain, and the United Kingdom, with a strong understanding of European business practices, regulations, and cultural nuances. The successful candidate will be responsible for: - Developing and maintaining relationships with European clients - Identifying and pursuing new sales opportunities in European markets - Presenting packaging solutions tailored to European customer needs - Managing sales pipelines and forecasting - Collaborating with our product and logistics teams to ensure customer satisfaction - Meeting and exceeding sales targets - Staying informed on market trends and competitor activities in European packaging markets Qualifications - Proven track record of successful B2B sales in packaging or related industries - Extensive experience working with European markets and customers - Strong knowledge of European business regulations and standards - Fluent in English; additional European language skills (German, French, etc.) a plus - Excellent communication, negotiation, and relationship-building skills - Ability to travel to Europe as needed (20-30% of the time) - Bachelor's degree in Business, Sales, or a related field - Proficiency with CRM systems and sales tools - Salesforce experience is a plus$65k-134k yearly est. 4d agoIncident Management Consultant
Zeektek
Columbus, OH
High level Consultant - 1 year minimum contract. Hybrid - 24/7 On Call if outage. Job Description: IT Service Management (ITSM) Leader The IT Service Management (ITSM) Leader is a strategic and operational role responsible for ensuring the effective delivery, governance, and continuous improvement of IT services across the organization. This leader drives excellence in incident management, service reliability, and cross-functional collaboration, with a strong focus on evolving the Major Incident process to enhance responsiveness, accountability, and long-term resilience. The ITSM Leader reports to the Service Offering Management team and works closely with clinical informatics, operations, and security/compliance teams. This role is essential to maintaining high availability of healthcare IT systems and ensuring alignment with organizational and patient care goals. Core Responsibilities • Major Incident Management & Continuous Improvement Lead the end-to-end Major Incident Management process, ensuring timely resolution and clear stakeholder communication. Establish feedback loops and post-incident reviews to identify root causes, track trends, and implement process enhancements that reduce recurrence and improve response efficiency. • Cross-Team Coordination Act as a central orchestrator across infrastructure, operations (I&O), application, and engineering teams. Promote unified ownership and eliminate ambiguity to accelerate incident resolution and maintain customer trust. • Ownership Definition & Clarity Define and communicate clear ownership boundaries for various application types . Ensure accountability is embedded in incident response and service delivery. • Data-Driven Decision Making Leverage operational data and incident analytics to inform service strategy, prioritize improvements, and drive measurable business impact. Use insights to proactively identify risks and opportunities for service optimization. Skills and Qualifications • Leadership & Collaboration Strong leadership skills with the ability to inspire cross-functional teams and build trust across stakeholders. • Technical Proficiency Deep understanding of ITSM frameworks (e.g., ITIL), incident management platforms, observability tools, and automation practices. • Continuous Improvement Mindset Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma) to IT service processes, especially in incident and problem management. • Outcome-Based Metrics Skilled in defining and tracking metrics that reflect service reliability, customer satisfaction, and business impact.$81k-113k yearly est. 2d agoTech Support Analyst
Inclusively
Remote job
Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57$21.4-49.6 hourly 1d agoSupervisor - Certified Sterile Processing Technician - Mount Carmel St. Ann's
Mount Carmel Health System
Westerville, OH
*Employment Type:* Part time *Shift:* Evening Shift *Description:* Shift Details: * Mid shift: 10:30 am - 7:00 pm EST. * Monday - Friday. * On-Call weekend rotation required. * In accordance with the Mission and Guiding Behaviors; the Supervisor Sterile Processing supports and assists the SPD Manager in providing 24-hour operations of the SPD service area. Meets or exceeds patient, physician, or other pertinent customer expectations. Assists in the selection, development and if required, corrective action of staff, in order to maintain competence and high-quality service or care. Develops, plans, implements, and evaluates educational programs to meet the needs of the Sterile Processing Department (SPD) and to aide in the professional development of staff. Assists the Surgical Services Manager with overall supervision and daily operations of the Sterile Processing Department. Evaluates workflow and makes staffing assignments. Assists the Manager in meeting productivity and labor expense targets. Oversees the training and competency of Sterile Processing Technicians. Recognizes and identifies the existence of problems or improvement opportunities and takes action to troubleshoot issues. Coordinates Quality Assurance programs and provides in-service and education opportunities for the department. *What you will do:* * Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients. * Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system. * (For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives, and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program . * Maintains open and active communication with the medical staff, patient care staff and interdepartmental staff. * Coordinates daily work assignments, monitoring all processing areas. Maintains employee schedule ensuring adequate coverage for hours of operation and call coverage on weekends and Holidays. * Assists SPD Manager in evaluations of Sterile Processing staff. * Acts as liaison and facilitates communication between sterile processing and operating room personnel/nursing units. * Facilitates the processing of instrumentation and equipment, ensuring quality and customer satisfaction. Assist with collecting data for Quality Assurance. * Reviews operating room schedules, anticipating needs and/or conflicts with instrumentation, coordinating instrumentation for all procedures with operating room personnel. * Responsible for the daily review of all recording tapes and biological / chemical tests from all sterilizers and records results. Implements hospital policy and procedure for positive biological tests. * Monitors staff compliance with all required safety precautions. * Assumes responsibility of department in absence of Manager SPD * Coaches' staff and rounds with staff consistently. * Conducts staff meetings/huddles and provides educational opportunities for staff. * Ensures SPD policies and procedures are kept updated. * Ensures the competency of all SPD staff and other staff who may be involved in high level disinfection and/or sterilization in other areas. Maintains departmental education records in compliance with regulatory guidelines. * Oversees quality and infection control initiatives for SPD. * Provides a comprehensive and technical orientation, education and training program for the sterile processing staff. * Assists Manager with managing labor and supply components of the budget. * Assists Manager in organization functions of the department. * Assists Manager in conducting annual performance evaluations of SPD staff. * Assist the Manager with evaluation of the department's service delivery. Recommends and implements process improvements. * Responsible for all daily operations in the absence of the SPD Manager. * Develops educational calendar for all in-service training. Provides education and training to SPD staff. * Demonstrated leadership in directing and maintaining productive and positive behavior among staff. *Other Responsibilities:* * Position requires an individual who is self-motivated, able to complete assignments with minimal supervision. Attention to detail, quality of work, and ability to organize work are critical and vital factors. Independent problem solving, strongly recommended. * Must have a good working knowledge of Instruments, the operation/workings of the OR and be able to readily understand their issues and requests. Be able to speak the language of the OR. * Strong written and verbal communication skills. * Strong computer skills required including a working knowledge of MS Word, MS Powerpoint and MS Excel. * Self-starter, ability to work independently when required. Ability to set priorities, be flexible, multi-task and meet deadlines. * Detail oriented, excellent organizational and documentation skills. * Capable of communicating and coordinating with multiple departments. * A team player. * Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs. * Responsible for compliance with Organizational Integrity through raising questions and * promptly reporting actual or potential wrongdoing. * All other duties as assigned. *Minimum Qualifications:* * Education: Certification as a surgical technologist or sterile processing technician gained through an accredited certification program such as the CBSPD sterilization certification or CRCST (Certified Registered Central Service Technician), * Licensure: Certification as a surgical technologist or sterile processing technician. * Experience: Three (3) years of progressive work experience in a Sterile Processing or Operating Room setting along with a working knowledge of AAMI standards. * Effective Communication Skills *Position Highlights and Benefits:* * Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one. * Retirement savings account with employer match starting on day one. * Generous paid time off programs. * Employee recognition programs. * Tuition/professional development reimbursement starting on day one. * Relocation assistance (geographic and position restrictions apply). * RN to BSN tuition 100% paid at Mount Carmel's College of Nursing. * Employee Referral Rewards program. * Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day! * Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups. *Ministry/Facility Information:* Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You! *Legal Info (auto-populated in posting):* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.$36k-45k yearly est. 7d agoManager Field Service Engineer
Adsorption Research, Inc.
Dublin, OH
Manager, Field Service Reports to: Director, Commissioning The Manager, Field Service will be trained in PSA technology (to the extent necessary) and be the primary point of contact for customer requests for ARI system service. The Sr. Manager, Field Service will be responsible for process troubleshooting, routine and preventative maintenance, working with Quality department to process warranty claims and Root Cause Analyses, spare parts fulfillment, and integrating possible upgrades to ARI's PSA systems. He/She will be able to understand and explain system and component performance and best-practice operating procedures to operators and managers. Duties & Responsibilities: Experience and skill in PLC-based control systems, associated instrumentation, and mechanical equipment (process piping, pressure vessels, and valves) as required for field installations Studies P&ID'S, schematics, manuals, and other information to determine installation, operational, and maintenance procedures Able to read process, mechanical, and electrical drawings and repair equipment, utilizing knowledge of equipment and using standard test instruments and hand tools. PO creation as needed, updates ERP (enterprise resource planning) system, and prepares service proposals. Instructs and directs workers in operating, servicing, and repairing equipment. Works with engineering & quality personnel to resolve unusual problems in system operation and provide feedback on RCA (root cause analysis) reports. · Develop and execute a global field service strategy tailored to ARI's AdvanSorb-RNG systems used in biogas upgrading applications, ensuring safe, reliable, and high-performance operation across diverse customer installations. · Create standardized service procedures and documentation for performance monitoring, after-sales service, and maintenance of PSA systems, aligned with industry best practices. · Collaborate with Product Engineering, Process Engineering, Project Management, Quality Management, and Commercial Teams to incorporate serviceability and lifecycle support into PSA system designs, ensuring long-term customer satisfaction and equipment reliability. · Develop and manage preventative maintenance programs and service contracts, improving uptime and operational efficiency for customers in the renewable natural gas (RNG) sector. · Drive data-driven decision making by analyzing field performance data, failure modes, and customer feedback to identify systemic issues and implement corrective and preventive actions. · Implement and enhance remote monitoring and diagnostic tools to support predictive maintenance and minimize unplanned downtime, reducing onsite intervention and optimizing technician deployment. · Establish key service KPIs, including response times, equipment uptime, first-time fix rate, and customer satisfaction, with regular performance reporting to leadership. · Support commercial teams with technical expertise, contributing to proposals, customer presentations, and aftermarket service offerings that enhance value and differentiate the company's PSA solutions. · Manage field service budgets, vendor relationships, spare parts planning, and logistics to ensure efficient global service delivery while meeting margin and performance targets. Maintains & grows key relationships with engineers, customers, vendors, and teams. Other duties may be assigned. Education & Experience: Associate's or Bachelor's degree in Engineering or process technology preferred. 5-7 years of related onsite Commissioning experience Required. Years of experience in the industry may be considered in place of a Degree. Experience with Allen-Bradley PLCs and motor controls desired. Experience with electrical systems up to 480VAC is desirable, 4160V would be a plus. Experience with computer networking is desirable. Experience with light mechanical and electrical work (e.g., piping and/or wiring) is desirable. Working in one or more of the following service areas: Natural Gas, Biogas, or Chemical processing. Experience working at locations like Landfills, Wastewater Plants, and or Industrial Waste Treatment Plants is preferred but not required. Experience leading interactions with operators and operations management is preferred. Experience administering a robust and effective service program is highly desired.$43k-66k yearly est. 4d agoBusiness Development Executive
Robert Half
Dublin, OH
Robert Half is committed to providing exceptional talent solutions and maintaining a strong presence in the local business community. The Business Development Executive will develop and grow their own client base by marketing talent solutions using their proven technology and/or recruiting background. Responsibilities: Develop and grow your own client base by marketing talent solutions. Conduct in-person and virtual meetings with C-level executives and key decision makers. Participate in local association and networking events to solidify Robert Half's presence in the local business community. Select well-matched candidates to fulfill client job orders. Maintain ongoing contact with client companies and contract professionals currently on assignment to ensure exceptional customer service. Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. Meet and exceed weekly business development goals. Qualifications: 4+ years of business-to-business development experience and/or working in an IT-related field is preferred. Must have a strong desire to build a career in business development by using proven closing skills and the ability to build client relationships. A combination of business development and account management skills are required. Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency. Must have a proven track record of success and be a competitive and self-motivated individual.$60k-98k yearly est. 2d agoSupport Engineer
Augusta Hitech
Columbus, OH
The Support Engineer is responsible for providing technical support to customers and internal teams, resolving incidents within agreed SLAs, and ensuring high customer satisfaction. The role involves troubleshooting hardware/software or application issues, documenting solutions, and collaborating with development/infra teams for complex problems. Key Responsibilities: Respond to customer/user queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to software, hardware, network, or cloud services. Perform root-cause analysis and provide workarounds or permanent fixes. Install, configure, and support applications, systems, or devices as per company products. Monitor incidents, update tickets regularly, and ensure closure within SLAs. Escalate complex issues to L2/L3 or development teams with clear technical details and logs. Document known issues, solutions, and FAQs in knowledge base. Assist in deployments, upgrades, and basic maintenance tasks (e.g., patches, configuration changes). Communicate clearly with non-technical users and maintain a high standard of customer service. Required Skills: 4-5 years of experience in technical support / helpdesk / application support Good understanding of: Operating systems (Windows / Linux / mac OS - customize as per need) Networking basics (TCP/IP, DNS, VPN, firewalls, etc.) Databases and basic SQL (for application/support engineer roles) Experience with ticketing tools (e.g., JIRA, ServiceNow, Zendesk, Freshdesk). Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Willingness to work in shifts / on-call rotation if required. Good To Have: Experience with scripting (Shell/Python/PowerShell) for automation. Knowledge of cloud platforms (AWS/Azure/GCP) or DevOps tools (Docker, Kubernetes, CI/CD). Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) as per domain.$62k-81k yearly est. 2d agoInside Sales Specialist
Hill & Smith Inc.
Columbus, OH
The Inside Sales Specialist supports the Inside Sales Manager and Regional Sales Managers while learning the business, industry, and growing their sales knowledge. This role provides critical administrative and customer service support to ensure smooth operations, high customer satisfaction, and effective internal collaboration. This position is based at our Columbus corporate office. The ideal candidate will be detail-oriented, highly organized, proactive, and eager to develop professionally in the sales field while contributing to a fast-paced and growing team. Key Duties and Responsibilities: Bid & Opportunity Support: Identify Department of Transportation (DOT) bid opportunities in approved states for Barrier systems and Attenuators. Send pre-bid emails and track opportunities. Zoneguard-Specific Support: Maintain accurate inventory, sales, and letting spreadsheets. Use and update Hubspot for all quotations and projects. Manage rental lifecycle using Rentopian. Coordinate online ZoneGuard training as required. Collect and organize project details from the Project Manager or Estimator prior to barrier deployment. Proactively manage returns. General Sales Support: Collaborate with sales team to assist with customer requests and inquiries. Contact customers for project updates and feedback. Perform other administrative tasks as assigned. Qualifications and Requirements: Bachelor's degree preferred Strong time management and organizational skills with the ability to manage multiple priorities Excellent written and verbal communication skills and a customer-focused mindset Team-oriented with a willingness to collaborate across departments Self-motivated with the ability to take initiative and work independently Proficiency in Microsoft Office, especially Excel Experience using a CRM, preferably Hubspot Familiarity with rental business model and associated software (Rentopian) is a plus Travel: Up to 10% What We Offer: Competitive compensation Health, dental, vision, short & long-term disability, and life insurance options 401(k) with company match Paid time off and holidays Supportive and team-oriented work environment About Hill & Smith: Hill & Smith, Inc. is an industry-leading manufacturer of highway safety products, software, and services committed to protecting the traveling public and enhancing infrastructure safety. Headquartered in Columbus, Ohio, we are a member of the HS Roads & Security division of Hill & Smith Holdings PLC, based in Birmingham, England and publicly traded on the London Stock Exchange. Our worldwide Group Purpose is to “Create sustainable infrastructure and safe transport through innovation.” Hill & Smith, Inc. operates four manufacturing facilities in the US and sells a wide array of transportation safety products around the world. Our products include roadside safety hardware (steel barriers and attenuators), work zone safety products (arrow boards, message boards, and speed trailers), and ITS smart work zone solutions (roadside data collection equipment and software). Our purpose is to design and deliver innovative solutions to protect the traveling public and road workers by making transportation safer, smarter, and more sustainable. Our Core Values: At Hill & Smith, our values guide everything we do: • Safety - Safety is everyone's responsibility. • Trust and Respect - We build trust through responsible actions and honest relationships. We value everyone and treat people with dignity and professionalism. • Urgency - We act promptly and with the intention to make things happen efficiently and effectively. • Collaboration - We work hand in hand to achieve our goals. • Accountability - Each of us is responsible for our words, our actions, and our results. • Forward Thinking - We always look ahead and plan for what could happen. We aren't afraid of taking risks, and we are always willing to learn and grow. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.$36k-57k yearly est. 5d agoSenior Information Technology Business Analyst
Revel It
Columbus, OH
This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management$89k-114k yearly est. 3d agoTraffic Control Operations Manager
Integrity Trade Services
Columbus, OH
Traffic Control Operations Manager - $115k-$135k/annually DOE! 20% annual bonus! is a direct hire opportunity! Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance. Safety Leadership: Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates. Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public. Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions. Collaborate with safety managers and branch teams to drive a safety-first culture. Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction. Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs. Develop systems to measure and improve customer service, ensuring a culture of continuous improvement. Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships. Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency. Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA). Utilize KPIs to track performance and foster a culture of accountability. Achieve EBITA goals by managing assets, reducing costs, and optimizing operations. Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches. Set a high standard of ethics and integrity, leading by example and promoting company values. Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance. Location: Philadelphia, PA or Columbus, OH 50-60% travel required Schedule/Shift Details: First Shift Qualifications: Proven experience in managing multi-site operations, driving safety compliance, and improving profitability. Strong leadership skills with the ability to create a positive, team-driven work environment. Ability to travel frequently to branch locations and provide hands-on leadership and oversight. Benefits: Medical Dental Vision PTO$40k-50k yearly est. 1d agoHVAC Site Lead-New Albany
Vertiv Holdings, LLC
New Albany, OH
A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager. RESPONSIBILITIES ROLE * Rely on direction to accomplish goals * Perform a number of work-related tasks * Capable of working under direct supervision or independently based upon training * Maintain certifications per Job requirements TECHNICAL * Render on site and phone assistance to customers. * Communicate with National Technical Support on equipment issues * Perform work related tasks according to company guidelines for scheduled maintenance * Implement Field Change Notices according to published guidelines * Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY * Operate in a safe manner in accordance with published safety guidelines * Must wear appropriate PPE as per company guidelines and accordance with job duties * Adhere to work hours policy guidelines - "14 hours rule" * Report all work related accidents or injuries within 24 hours to the appropriate personnel. * ADMINISTRATION * Provide accurate and timely reporting according to company guidelines * Timecards, expense reports, mileage reports, ticket closure, forms et al. * Maintain individual inventory in accordance with company policy * Maintain company property according to company policies * Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION * Provide proper and adequate communication to internal and external customers * Provide estimated time of arrival to the customer for where applicable * Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment * Strive to provide all customers a "first time fix" for their equipment * Maintain customer satisfaction rates according to company guidelines * Attend Customer Meetings as required PERFORMANCE * Maximize productivity by combining service opportunities * Complete all work in an efficient and timely manner * Capable of making technical and commercial decisions under pressure * Properly evaluate site and equipment for appropriate billing status * Maintain productive utilization rate according to company guidelines * Perform inventory cycle counts according to company guidelines * Adhere to company dress code and safety regulations * Meet or exceed on-site response time requirements for each customer * Understand and comply with company startup/escalation processes and procedures * Maintain proper and adequate level of internal communications * Managers, co-workers, Support Services, electronic communications, et al. * Perform several work-related tasks * Capable of working under direct supervision or independently based upon training * Maintain certifications per Job requirements QUALIFICATIONS * High School Diploma or G.E.D. equivalent * HVAC - Certificate Program degree or equivalent experience in the field. * Six years military experience in a related field * Equivalent industry experience with EPA refrigerant license * Basic electrical knowledge * Interpersonal Skills * Professional * Reliable * Team Player * Familiarity with electrical / electronic test equipment and fundamentals * Must be able to read and interpret electrical line diagrams and blueprints * Working knowledge of OHM's law and HVAC theory * Technical skills * Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions * Elementary fix/repair techniques based on directed supervision * Capable of completing tasks and return unit to full operating conditions based upon directed supervision * Ability to summarize and report all work related tasks performed * Strong skill sets: * Communication skills * Customer service skills * Troubleshooting skills * Safety procedures * Organizational and planning skills * Computer skills * Mechanical aptitude PHYSICAL & ENVIRONMENTAL DEMANDS * While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. * Extreme cold (below 32*) * Extreme heat (above 100*) * Noise Level (Medium / High need to shout to be heard) * Working around moving machinery (fork-lifts, tractors) * Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) * Work outdoors (no effective protection from weather) WORKING CONDITIONS: * Travel is required * Flexible schedules (weekends, evenings, and holidays) * May have on-call responsibility * Valid driver's license * Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-TW1$56k-96k yearly est. Auto-Apply 8d agoCustomer Success Executive (Remote)
Dev
Remote job
Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Executive will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our most strategic accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success. Candidates may be based anywhere in the central, mountain, or pacific time zones and work remotely. What you'll deliver: Serve as the primary point of contact post-implementation for our largest global customers. You will assume overall responsibility for investment adoption and ensure customer satisfaction by preventing and resolving critical issues and escalations. Partner with customers to define desired business outcomes, focusing on maximizing value realization from our solutions and services. Manage and coordinate key activities with other internal functions including Professional Services, Technical Services, Support, Product, and Engineering to achieve measurable outcomes. Build strong relationships with senior stakeholders, and deliver compelling QBR's that drive confidence. Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Partner with internal team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services. Provide proactive recommendations for best practices and find creative solutions to any challenges that may arise. Conduct consistent customer health checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Qualifications 8 plus years of customer success experience in enterprise software or SaaS organization with accounts > $100k ARR and total books of business > $3m. Proven track record of driving issues to resolution and advocating on behalf of a customer. Expert time management Experience of working with global enterprise customers is required Strong knowledge of cloud architecture and the IT landscape. Extensive experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. Previous Technical Account Management or Solution Architect experience is a plus. Knowledge of enterprise IT functions. Experience in working with HRIS is an advantage. 2 plus years of application programming and system support experience is preferred. Demonstrated ability to plan and execute against customer priorities and expectations Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence. Experience with SaaS solutions such as Salesforce, ServiceNow, and Workday preferred. Available to travel up to 35% Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.$100k yearly 60d+ agoBiomedical Technician III - Long Island, NY
Gehc
Remote job
SummaryResponds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader. This role sits on-site at our client location. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Responsibilities : Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations. Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation. Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction. Effectively communicate and partner with teammates and colleagues. Implement GE/customer facility contract and support customer and business goals/objectives. Lead, instruct, and assist technicians on basic and complex repairs/resolution. Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties). Proactively reach out to others on team (e.g., provide help, share best practices, mentor others). Share on-call responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools, and test equipment, and ensure calibration. Maintain approved parts inventory. Manage vendor's service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction. May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee). Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements. Qualifications : Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment. Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office). Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership). Experience interfacing with both internal team members and external customers as part of a solution based service process. Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. Ability to work independently and as a team to implement solutions through problem solving. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). Special Physical Requirements: Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-KG1 #LI-On-site We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $77,760.00-$116,640.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No$77.8k-116.6k yearly Auto-Apply 37d ago
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