Operations Program Manager jobs at Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Global Business Services' (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices' Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. What you'll do Our Business Practices Program Managers are focused on solving GTM's deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) has deal policy and process background working at a hypergrowth technology/GTM org, (2) has superior communication skills to work across senior stakeholders across different functions, and (3) thrives when solving complex problems with limited oversight & incomplete data. Responsibilities Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end (e.g. Misbilling or revenue contracting related improvements), and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals Manage directly (or coordinate) the ‘full-stack' of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions Work cross-functionally to identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology Develop program standards (center of excellence), providing guidance, consulting, and coaching to peers and others on partner teams Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision Make exec level recommendations and drive decisions, where necessary Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end Experience with deal management processes, deal process related root cause analysis, and commercial agreements 7+ years of experience in program management, business operations, management consulting or a related discipline Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment The ability to diagnose, simplify and structure problems and solutions while having command of “the details” Enthusiastic “roll up your sleeves” mentality Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness. Preferred qualifications Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) You demonstrate leadership qualities throughout your work - taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools Prior experience with payments and/or SaaS Comfort with SQL and/or Google Sheet for analyzing large datasets

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Meta is seeking a highly experienced and strategic Program Manager to join the Product Data Operations (PDO) team. PDO delivers the data and insights that power machine learning and AI at the core of all Meta products. As a Program Manager, you will play a critical leadership role in driving the success of GenAI programs, providing strategic direction, operational prowess, and cross-functional collaboration. You will leverage your expertise in managing large-scale annotation operations and workforce management to ensure the successful execution of complex, high-impact initiatives. This is a unique opportunity to shape the future of AI at Meta by leading cutting-edge programs and scaling global data operations. Minimum Qualifications * 10+ years of program or project management experience, with a proven track record of delivering complex, large-scale programs in fast-paced environments * Demonstrated experience working at an annotation vendor or managing large-scale data annotation operations, including workforce management of distributed teams * Prioritize, drive key initiatives forward, and manage multiple cross-functional stakeholders with urgency and accountability * Exceptional critical thinking, analytical, and problem-solving skills * Navigate ambiguity and lead teams through change * Bachelor's degree Preferred Qualifications * Experience in consulting, product strategy, or building and scaling operations from 0 to 1 to 100 * Demonstrated success in delivering large-scale programs on time and within budget * Advanced proficiency with SQL and/or Excel/Google Sheets for data analysis and reporting * Experience in AI, machine learning, or related technical fields Responsibilities * Provide strategic leadership and oversight for the planning, execution, and delivery of MSL programs, including initiating and scaling 0-to-1 efforts * Drive alignment of program objectives with organizational goals by collaborating with MSL research, engineering, and product teams * Oversee large-scale data annotation operations, including managing relationships with onshore and offshore annotation vendors and leading a distributed workforce * Develop, implement, and continuously improve annotation project guidelines, ensuring alignment with product and research requirements * Proactively identify program risks, develop mitigation strategies, and communicate updates and rationale to stakeholders at all levels * Establish and monitor key performance indicators (KPIs) to ensure program success, quality, and efficiency * Report program progress, insights, and recommendations to internal and external stakeholders, including executive leadership * Foster a environment of continuous improvement, and innovation within the team and across vendor partners About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Meta is seeking a highly experienced and strategic Program Manager to join the Product Data Operations (PDO) team. PDO delivers the data and insights that power machine learning and AI at the core of all Meta products. As a Program Manager, you will play a critical leadership role in driving the success of GenAI programs, providing strategic direction, operational prowess, and cross-functional collaboration. You will leverage your expertise in managing large-scale annotation operations and workforce management to ensure the successful execution of complex, high-impact initiatives. This is a unique opportunity to shape the future of AI at Meta by leading cutting-edge programs and scaling global data operations. **Required Skills:** Program Manger, Product Data Operations: MSL Operations Responsibilities: 1. Provide strategic leadership and oversight for the planning, execution, and delivery of MSL programs, including initiating and scaling 0-to-1 efforts 2. Drive alignment of program objectives with organizational goals by collaborating with MSL research, engineering, and product teams 3. Oversee large-scale data annotation operations, including managing relationships with onshore and offshore annotation vendors and leading a distributed workforce 4. Develop, implement, and continuously improve annotation project guidelines, ensuring alignment with product and research requirements 5. Proactively identify program risks, develop mitigation strategies, and communicate updates and rationale to stakeholders at all levels 6. Establish and monitor key performance indicators (KPIs) to ensure program success, quality, and efficiency 7. Report program progress, insights, and recommendations to internal and external stakeholders, including executive leadership 8. Foster a environment of continuous improvement, and innovation within the team and across vendor partners **Minimum Qualifications:** Minimum Qualifications: 9. 10+ years of program or project management experience, with a proven track record of delivering complex, large-scale programs in fast-paced environments 10. Demonstrated experience working at an annotation vendor or managing large-scale data annotation operations, including workforce management of distributed teams 11. Prioritize, drive key initiatives forward, and manage multiple cross-functional stakeholders with urgency and accountability 12. Exceptional critical thinking, analytical, and problem-solving skills 13. Navigate ambiguity and lead teams through change 14. Bachelor's degree **Preferred Qualifications:** Preferred Qualifications: 15. Experience in consulting, product strategy, or building and scaling operations from 0 to 1 to 100 16. Demonstrated success in delivering large-scale programs on time and within budget 17. Advanced proficiency with SQL and/or Excel/Google Sheets for data analysis and reporting 18. Experience in AI, machine learning, or related technical fields **Public Compensation:** $143,000/year to $202,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Integrity Regulatory Operations team works cross-functionally to achieve regulatory compliance and minimize risk to business in an effective way while building legitimacy and protecting users. The team ensures that new products and services are launched with the latest integrity standards in place, thereby maintaining the organization's commitment to integrity and compliance. We also coordinate the launch of proactive transparency reports, to give our community visibility into how we enforce our policies, respond to data requests and protect intellectual property, while monitoring dynamics that limit access to Meta technologies. We are seeking a highly skilled program manager to join our team and lead our regulatory compliance efforts in the integrity space. In this role, you will be responsible for ensuring that our products and services are compliant with relevant laws and regulations, and for coordinating responses to regulatory inquiries and investigations across a large cross functional team. **Required Skills:** Program Manager, Ecosystems Operations Responsibilities: 1. Understand the implications of regulations on Meta's policies, workflows, and community of users 2. Lead a large cross-functional team to coordinate responses to regulatory inquiries and investigations, including developing and implementing response strategies and securing broad alignment 3. Build and maintain relationships with cross functional teams and internal stakeholders, including product, legal, policy, engineering, and operations teams, to ensure effective collaboration 4. Develop, support and improve scaled processes supporting regulatory compliance 5. Identify opportunities for process improvement, implementing solutions that increase efficiency and effectiveness **Minimum Qualifications:** Minimum Qualifications: 6. 5+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team 7. 4+ years of project /program management experience driving end to end initiatives with minimal guidance 8. Demonstrated problem-solving skills, experience analyzing complex and ambiguous problems, and developing innovative solutions 9. Communication, collaboration, and stakeholder management skills, works effectively in a cross-functional environment 10. Demonstrated experience navigating ambiguity, achieving outcomes in deadline-focused environments, and influencing stakeholders **Public Compensation:** $116,000/year to $168,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta's Small & Medium Business Group (SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, best in class execution across multiple delivery-related sub-functions. SMBG contributes directly to Meta's mission by connecting small businesses around the world with their customers on Facebook, Instagram, WhatsApp and Messenger, and helping them grow by adopting advertising solutions.We are seeking a seasoned vendor operations leader with deep experience in global call centers that focus on sales/revenue and customer success-related outcomes. This individual should have a proven track record setting strategic vision for an operations organization, factoring in highly complex dependencies and future-focused abstract variables. A successful candidate must be able to effectively communicate vision and fast moving priorities up, down and across while operating as strategic and functional leader in a global-regional matrixed model. The ability to manage through influence internally and externally at the most senior, executive levels is required. **Required Skills:** Director, Vendor Operations Responsibilities: 1. Functional leader for Meta Small Business Sales' Vendor Operations team, reporting to the VP, Small Business Group 2. Responsible for managing a central team in charge of vendor partner strategy, operational excellence, risk and compliance, vendor communications and change management. 3. Strategy: Define SBG's global call center partnership strategy aligned to business priorities - including partner selection, global footprint strategy, vendor goaling/incentives and operating model. Leads executive level relationship and operations management with vendors in partnerships with VP. 4. Business Operations: Reimagine and own Meta's global business rhythm with vendors, driving partner-level accountability.. 5. Operational Excellence: Oversee team responsible for developing contract standards, processes, audit strategy and compliance/remediation approaches. Responsible for collaborating with cross-functional partners on security operations and risk mitigation. 6. Tooling & Site Stability: Partner with product to ensure stable and productive use of agent and vendor tech stack. 7. Comms & Change Management: Oversees global communications strategy across all altitudes of partner stakeholders. Responsible for managing globally consistent change management process. 8. Partner with Sales to define contract standards and operationalize global strategies driving workforce health, productivity and training. Partner with Sales to deeply understand commercial strategy and business requirements - think outside the box on solutions and 9. Close collaboration with Sourcing, Legal, Product, and Sales. 10. Responsible for defining and delivering against a functional roadmap, inform adjacent functions impacting delivery. **Minimum Qualifications:** Minimum Qualifications: 11. 12+ years of experience in scaled operations and vendor management for large, outsourced organizations 12. Operations expertise. Experience spearheading and evolving operational strategy and execution in a hyper dynamic environment. Experience beyond customer support call center operations - specifically sales and customer success oriented operations 13. Influential strategist and leader. Ability to set, communicate, and lead through a vision with senior stakeholders, including external partners 14. Proven business analytics skills. Experience evaluating data to understand trends, developing frameworks and analyses to guide strategy and implementation 15. Change agent. Experience leading initiatives involving large-scaled organizational transformations. Grasp of the organizational dynamics that influence adoption of process changes 16. Effective manager and influencer. Experience leading and inspiring dispersed teams towards a common goal with a high bar for execution 17. Expert communicator. Ability to distill complex ideas simply through a variety of mediums and to zoom in/out based on audience **Public Compensation:** $227,000/year to $296,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta's Small & Medium Business Group (SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, best in class execution across multiple delivery-related sub-functions. SMBG contributes directly to Meta's mission by connecting small businesses around the world with their customers on Facebook, Instagram, WhatsApp and Messenger, and helping them grow by adopting advertising solutions. We are seeking a seasoned vendor operations leader with deep experience in global call centers that focus on sales/revenue and customer success-related outcomes. This individual should have a proven track record setting strategic vision for an operations organization, factoring in highly complex dependencies and future-focused abstract variables. A successful candidate must be able to effectively communicate vision and fast moving priorities up, down and across while operating as strategic and functional leader in a global-regional matrixed model. The ability to manage through influence internally and externally at the most senior, executive levels is required. Minimum Qualifications * 12+ years of experience in scaled operations and vendor management for large, outsourced organizations * Operations expertise. Experience spearheading and evolving operational strategy and execution in a hyper dynamic environment. Experience beyond customer support call center operations - specifically sales and customer success oriented operations * Influential strategist and leader. Ability to set, communicate, and lead through a vision with senior stakeholders, including external partners * Proven business analytics skills. Experience evaluating data to understand trends, developing frameworks and analyses to guide strategy and implementation * Change agent. Experience leading initiatives involving large-scaled organizational transformations. Grasp of the organizational dynamics that influence adoption of process changes * Effective manager and influencer. Experience leading and inspiring dispersed teams towards a common goal with a high bar for execution * Expert communicator. Ability to distill complex ideas simply through a variety of mediums and to zoom in/out based on audience Responsibilities * Functional leader for Meta Small Business Sales' Vendor Operations team, reporting to the VP, Small Business Group * Responsible for managing a central team in charge of vendor partner strategy, operational excellence, risk and compliance, vendor communications and change management. * Strategy: Define SBG's global call center partnership strategy aligned to business priorities - including partner selection, global footprint strategy, vendor goaling/incentives and operating model. Leads executive level relationship and operations management with vendors in partnerships with VP. * Business Operations: Reimagine and own Meta's global business rhythm with vendors, driving partner-level accountability.. * Operational Excellence: Oversee team responsible for developing contract standards, processes, audit strategy and compliance/remediation approaches. Responsible for collaborating with cross-functional partners on security operations and risk mitigation. * Tooling & Site Stability: Partner with product to ensure stable and productive use of agent and vendor tech stack. * Comms & Change Management: Oversees global communications strategy across all altitudes of partner stakeholders. Responsible for managing globally consistent change management process. * Partner with Sales to define contract standards and operationalize global strategies driving workforce health, productivity and training. Partner with Sales to deeply understand commercial strategy and business requirements - think outside the box on solutions and * Close collaboration with Sourcing, Legal, Product, and Sales. * Responsible for defining and delivering against a functional roadmap, inform adjacent functions impacting delivery. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Why This Role? Why Now? The world of customer experience isn't just evolving-it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service-and customer success-can mean on a global stage. We're seeking a Senior Manager of Customer Success who isn't daunted by disruption, but energized by it-an architect who can unlock new value at the intersection of human talent, technology, and relentless reinvention. Come help us make Zendesk a Customer Success career destination of choice! Mission Lead a team of up to 10 Customer Success Managers supporting our segments. Your job: Make Zendesk's customers so successful they want to buy more, stay longer, and advocate fiercely. Build a team that blends financial acumen, technical product knowledge, and data-driven experimentation into a customer outcomes powerhouse. You are known for leading with a growth mindset and consistently reaching across the aisle to collaborate and drive customer experience improvements internally. People would describe you as a people first leader who creates a rich learning culture-empowering your team to deliver outsized impact daily. You have unrelenting operational discipline and create a space where world class CSM performance is accelerated by experimentation and constant reinvention. Overarching Objective for the role: Drive Strategic Adoption and Integration of AI-Enabled Customer Success Tools Maximize Team Performance and Customer Outcomes Cultivate Continuous AI Fluency and Enablement within the Team What Makes You Different See ambiguity as an invitation to create, not retreat. Natural "builder" with an innate operator's discipline : you know how to design, run, measure, and continuously improve processes at scale. Fluent in the language of data - dashboards, deep technology conversations and API integrations don't faze you. If you don't know, you dig in and then teach your teams! Thrive on getting close to the work: side-by-side with CSMs on customers, troubleshooting complex customer journeys, and strategizing live with internal partners. Obsess over details that drive outcomes: from GRR/NRR metrics, usage & adoption intelligence, analytics, risk flags, to customer value mapping. Transform ambiguity into structure-getting buy-in for change, standardizing processes and technology where needed, and evangelizing best practices. How You'll Make an Impact 1. Build and Lead a Team of Value Architects Hire, coach, and grow a diverse team, fostering a culture of curiosity, candor, and courageous experimentation. Accelerate your team's product and overall CX technology proficiency, ensuring deep technology and AI fluency to lead customer conversations. Set and communicate crystal-clear goals, weekly, monthly, quarterly, and annual KPIs, and clear accountability frameworks. Attend in-person customer meetings, assist with deep multi-threading, and use Gong consistently to coach the team, identify trends, and stay ahead of the market. Empower your teams while driving operational consistency and rigorous execution to exceed financial targets and contribute to complex cross-functional initiatives. 2. Engineer Next-Level Customer Outcomes Inspire CSMs to act as “mini-CEOs”-owning portfolio strategies, customer prioritization planning, eliminating blockers and opportunities end-to-end. Lead internal monthly/quarterly business reviews (MBRs/QBRs), ensure success plans are built, adopted, and regularly refreshed based on driving customer outcomes that matter- we meet our customers where they are based on what's most important to their business needs. Actively manage churn and expansion playbooks, pipeline health and renewal forecasting accuracy, and run the business by the numbers. 3. Lead an AI-First Revolution in Success Relentlessly drive adoption and sophistication of AI-powered tools for risk flagging, customer insights, automation, and customer engagement. Partner with Product/AI teams, pilot new tools, and aggressively iterate based on real-world feedback. Equally skilled at teaching AI best practices to new hires or jumping in as a “player-coach” on troubleshooting sessions. 4. Operational Excellence in the Gray Zone Own forecasting, retention and growth strategies (partnering heavily with sales and renewals teams), and portfolio reporting for your team-ensuring accuracy, transparency, and proactive management of risk. Hands down you have financial command of your portfolio. Optimize workload distribution and manage capacity with agile, data-driven resource allocation. Champion rigorous performance results through: regular 1:1s, career development, and actionable feedback that makes Zendesk a CS destination of choice. Expected Management Duties (What World-Class Orgs Demand) Business Ownership & Segment Strategy: Act as the business owner for the assigned segment, taking responsibility for revenue outcomes, resource planning, operational health, and ensuring CS feedback influences the Zendesk product roadmap via proactive cross-functional collaboration. Performance Management & Talent Development: Coach for high performance and secure team success through prompt performance management, actionable feedback loops, routine team health checks, skills assessments, and championing promotions for high potential talent. Talent Pipeline & Team Growth: Recruit, interview, and onboard new Customer Success Managers, with a focus on building a diverse team in terms of thought and skill. High-Impact Escalation Leadership: Personally drive resolution for high-impact or strategic customer situations and document learnings to promote continuous improvement across the team. What You'll Need to Succeed AI & Automation Adoption: Early adopter and optimizer of workflow automation, generative AI, and digital engagement tooling-able to guide teams through adoption, troubleshoot issues, and help design new use cases. Data Mastery: Proficiency with CRM and CS platforms (Zendesk, Gainsight, Salesforce, etc.), analytics platforms (Looker, Tableau, or similar), and hands-on skills with data analysis, reporting, and building dashboards for insight-driven action. Financial Acumen: Ability to connect operational levers to revenue outcomes; confident navigating revenue retention, renewal/expansion analysis, forecasting, and ARR/MRR modeling. You've built your career partnering deeply with sales, renewals, product and marketing colleagues. You lead by strengthening a united approach-that puts customer success at the heart of all interactions. Process Engineering: Design and implement standard operating procedures, success plans, customer health scoring models, and scalable playbooks across segments. Risk and Opportunity Management: Ability to conduct root cause analysis for customer escalations, build early warning systems, and mobilize “all hands” to resolve risk. Equally always having an eye on creating a culture of being growth enablers, we think and act like a CEO - you possess extreme ownership and accountability. Segment Strategy: Tailor engagement strategies to SMB, Commercial, Enterprise, and Strategic accounts-using structured frameworks that drive repeatable excellence across segments. Your Background: 9+ years in Customer Success, or relevant customer-facing roles in SaaS or technology companies, with at least 5+ years managing teams. Technical & AI Fluency: Strong expertise in leveraging AI-driven tools, analytics, and automation to positively impact customer success outcomes. Direct experience with AI or next-gen tooling, and the ability to build or manipulate data pipelines and automated reporting, is highly valued. Deep Customer Success Leadership: Proven experience leading high-performing Customer Success teams segmented by customer size/complexity (SMB to Strategic). Deep understanding of core CS principles, including retention, engagement models, and performance measurement. Cross-Functional Collaboration: Track record of collaborating effectively at a leadership level with product, sales, marketing, and AI/technology teams. Data & Financial Acumen: Comfort running QBRs, NRR/GRR analyses, and forecasting with confidence. A data-driven approach is essential for demonstrating impact (outcomes, not just org charts). Adaptability & Drive: Insatiable curiosity, high adaptability, and a proven history of upskilling and delivering results in ambiguous, rapid-paced, and dynamic environments. Education & Certifications: Bachelor's degree in Business or Technology preferred, with advanced degrees or certifications in Customer Success or AI Application being a significant plus. Ready to build the future of Customer Success? Apply to Zendesk and help invent the new standard for what technology-enabled, rigorously customer-centric leadership can achieve. The US annualized OTE (On Target Earnings) range for this position is $170,000.00-$256,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams want to solve user issues and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.The Vendor Change Management Team within Global Operations is a team whose mission is to enable Meta priorities through effective and customer-focused change management, providing guidance and seamless partnership with stakeholders and vendors. We are looking for a Program Manager who will work with internal and external stakeholders, advising the best strategy for managing supply and demand changes. **Required Skills:** Vendor Change Management Program Manager Responsibilities: 1. Lead planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners 2. Account for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations 3. Assist in the deployment of Gen AI-related initiatives within our organization, and also leverage AI to improve the operational effectiveness and efficiency 4. Support teams developing AI related products and features, coordinating readiness and launch activities across our operational processes and within our vendor tooling ecosystem 5. Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes 6. Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented 7. Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way 8. Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes 9. Solve complex problems and embrace ambiguity to drive efficient and impactful solutions 10. Create and maintain documentation standards and procedural expectations 11. Use basic SQL queries to retrieve data and conduct analysis to support data-driven decision making processes 12. Travel internationally approximately 10 percent **Minimum Qualifications:** Minimum Qualifications: 13. 5+ years of experience in Operations related fields like Supply Chain or Logistics, Project Management or Process Optimization Consulting 14. 5+ years of experience initiating and driving medium to large scale complex projects to completion with minimal guidance in a complex, ambiguous environment 15. Proven experience driving business outcomes in an environment with cross-functional collaboration and continuous improvement across varied teams, key stakeholders, vendor partners and customers 16. Experience articulating complex concepts and ideas in a clear, concise manner across various levels of the organization, including: presenting informative and engaging presentations to leadership forums and executive audiences and drafting articles and communications with both company-wide and external stakeholder reach 17. Experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy 18. Experience with AI and AI deployment focused on driving operational efficiency **Preferred Qualifications:** Preferred Qualifications: 19. BA/BS in Operations Management, Industrial Engineering, Supply Chain or relevant degree 20. 3+ years experience in Operations support organizations, or fields related to Customer Success and Experience and Customer Journey Frameworks 21. 4+ years of experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy 22. Experience working with External Vendors, Account Management or Partner Management 23. Experience building and managing global partnerships and programs across multiple functional areas **Public Compensation:** $94,000/year to $136,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Creative X is a global, integrated creative agency that drives the creative vision for our brands and how they are perceived in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our hardware products.Our vision is fearless creativity that shapes the future of connection. With some of the industry's best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world's biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including industry leading, envy-inducing creative experiences that push the boundaries of traditional advertising.We believe in attracting and nurturing industry-leading talent with a focus on community and career development. We have developed best-in-class collaboration models with agencies and our cross-company creative network to ensure a consistent and effective creative narrative for work that reaches an audience across the globe due to the scale of our products.We are looking for an experienced Program Manager to support the Family of Apps (Facebook, Instagram, WhatsApp) Performance Marketing team - the team that creates lower-funnel demand-capture assets for both integrated campaigns, and always-on digital advertising. Experience in how to translate data and testing to improve creative outputs, and understanding of performance metrics and direct response marketing overall is ideal so they can effectively guide & influence both our teams and the work. Understanding of complex issues and drive strategic collaboration (knowing who to involve when in the process) is crucial. **Required Skills:** Program Manager Lead, Performance Marketing Responsibilities: 1. Create partnerships with Performance Marketers, Brand Marketers, Media, International Marketers, Product Marketers, internal Creative teams and external agencies 2. In partnership with Integrated Marketing, Performance Media, and Creative, drive the development and optimization of performance assets for integrated campaigns and evergreen digital advertising 3. Highly literate in data & testing and well-versed in understanding how to translate it into roadmap planning, testing agendas, AI tagging and optimization of creative work 4. Be the lead point of contact for our external agency partner, as well as cross-functional internal stakeholder management 5. Collaborate with Program Leads to determine how creative projects within the remit of this role fit within a wider business portfolio through the lens of objectives, impact, risks and resources 6. Prioritize competing needs with reasoning and viable solutions across multiple teams and projects 7. Experience in optimizing systems, tools, and standards that improve creative production within the organization 8. Coordinate the wider team to ensure successful communication and delivery of various performance marketing launches, at times, simultaneously 9. Manage workflow for inbound and outbound projects, manage program/production budgets and approvals, requirements for strategic sourcing and procurement, and the development of high-quality assets, often with tight deadlines 10. Maintain brand integrity across all project deliverables, working closely within Design, Legal and Product guidance 11. Mobilize the team towards forward progress, action, and results by anticipating needs and removing obstacles **Minimum Qualifications:** Minimum Qualifications: 12. 8+ years client-facing experience within a creative agency or in-house, in a demonstrably equivalent role 13. Experience in cross-functional collaboration, organizational design and systems planning 14. Experience in leading a cross-discipline team and in leading external agency partners 15. High data and testing literacy - well versed in understanding performance marketing data and how to translate it into annual roadmapping, testing agendas, AI tagging and optimization of creative work 16. Creative operations experience in setting priorities, problem-solving, optimizing workflows, multi-tasking, and negotiation. Drive efficiency as well as craft 17. Experience in creative planning and development, production, editorial, finishing and delivery/trafficking 18. Experience across major creative channels and large-scale integrated creative campaigns. This may include but not be limited to: live action, programmatic digital delivery, social, influencer, CRM, web/Ecommerce media integration and/or animation workstreams **Preferred Qualifications:** Preferred Qualifications: 19. 10+ years client-facing experience within a creative agency or in-house, in a demonstrably equivalent role 20. Experience with additional creative channels. This may include but not be limited to: large scale integrated campaigns, print, out of home and/or experiential workstreams 21. Experience working with a large, global tech company 22. Experience working as a cross-functional manager within a fast-paced, often ambiguous, start-up environment **Public Compensation:** $142,000/year to $202,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta Reality Labs is looking for a Global Field Merchandising Manager based in one of our North America offices, reporting to the Global Visual Merchandising lead in the US. This person will be responsible for partnering across regions on building scalable reporting solutions and aggregating compliance figures as well as providing global guidance on metrics and survey captures. This role plays an instrumental part in contributing to the Reality Labs vision for our global customers to find, learn and experience Reality Labs products through physical retail. including compliance reporting and data aggregation.The primary role of the Global Field Merchandising Manager is to ensure that have the capacity to aggregate reporting from all regions, simplify and standardize on survey question logic globally and drive process development for the physical and field merchandising orgs to continuously optimize ways of working.. The role is execution oriented and is focused on planning, managing, and executing large programs and projects across our global partners. The Global Field Merchandising Manager will work collaboratively across partner enablement, sales, analytics, data science and operations. **Required Skills:** Global Field Merchandising Program Manager Responsibilities: 1. Manage Global Field Merchandising budget which includes partnering on RFPs with regional teams and vendors and evaluating ongoing capabilities 2. Own global compliance aggregation and dissemination - this involves partnering with Operations, Data Engineering and Regional Field Merchandising teams on reporting, data pipelines and automation / visualization 3. Partner with Operations on global store list and retail display tracking mechanisms 4. Act as liaison between regional field and physical merchandising teams, understanding the work flows and schedules and helping facilitate global field inputs into various Go-to-Market schedules 5. Own the global consolidation of installation and maintenance survey questions, taking inputs from physical and field merch teams to ensure consistency and thorough capturing of all data requirements 6. Partner with physical and field merchandising teams on global display feedback to ensure closed loop communication on optimizations / areas of improvement based on compliance reporting in each region 7. Drive global and regional consistency for display inventory logic including establishing consistent processes and nomenclature and capturing ability to provide reporting and visibility on parts run rates globally 8. Continuously review feature builds for data reporting with Ops team 9. Review instructions and execution for multiple projects simultaneously with a keen eye for detail 10. Aggregate installation schedules globally to drive consistency and visibility with leadership on major program rollouts **Minimum Qualifications:** Minimum Qualifications: 11. 5+ years experience on the brand side of retail in-store merchandising or the vendor side of retail in-store merchandising or related experience 12. Understanding of field merchandising surveys (installation / maintenance) and creating standardization across programs 13. Experience sharing program/project updates across broad teams and organizations 14. Experience managing relationships with cross-functional stakeholders and external vendors 15. Experience finding the root cause of issues or gathering the necessary cross-functional members to find that cause or solution to an issue 16. Experience with data visualization tools such as PowerBI or Tableau **Preferred Qualifications:** Preferred Qualifications: 17. Experience managing consumer electronics merchandising initiatives 18. Experience maintaining budgets and fiscal responsibility 19. Experience with Microsoft and Google full suite of services 20. Experience managing large data sets and database & data pipeline management **Public Compensation:** $142,000/year to $202,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta Reality Labs is looking for a Global Field Merchandising Manager based in one of our North America offices, reporting to the Global Visual Merchandising lead in the US. This person will be responsible for partnering across regions on building scalable reporting solutions and aggregating compliance figures as well as providing global guidance on metrics and survey captures. This role plays an instrumental part in contributing to the Reality Labs vision for our global customers to find, learn and experience Reality Labs products through physical retail. including compliance reporting and data aggregation. The primary role of the Global Field Merchandising Manager is to ensure that have the capacity to aggregate reporting from all regions, simplify and standardize on survey question logic globally and drive process development for the physical and field merchandising orgs to continuously optimize ways of working.. The role is execution oriented and is focused on planning, managing, and executing large programs and projects across our global partners. The Global Field Merchandising Manager will work collaboratively across partner enablement, sales, analytics, data science and operations. Minimum Qualifications * 5+ years experience on the brand side of retail in-store merchandising or the vendor side of retail in-store merchandising or related experience * Understanding of field merchandising surveys (installation / maintenance) and creating standardization across programs * Experience sharing program/project updates across broad teams and organizations * Experience managing relationships with cross-functional stakeholders and external vendors * Experience finding the root cause of issues or gathering the necessary cross-functional members to find that cause or solution to an issue * Experience with data visualization tools such as PowerBI or Tableau Preferred Qualifications * Experience managing consumer electronics merchandising initiatives * Experience maintaining budgets and fiscal responsibility * Experience with Microsoft and Google full suite of services * Experience managing large data sets and database & data pipeline management Responsibilities * Manage Global Field Merchandising budget which includes partnering on RFPs with regional teams and vendors and evaluating ongoing capabilities * Own global compliance aggregation and dissemination - this involves partnering with Operations, Data Engineering and Regional Field Merchandising teams on reporting, data pipelines and automation / visualization * Partner with Operations on global store list and retail display tracking mechanisms * Act as liaison between regional field and physical merchandising teams, understanding the work flows and schedules and helping facilitate global field inputs into various Go-to-Market schedules * Own the global consolidation of installation and maintenance survey questions, taking inputs from physical and field merch teams to ensure consistency and thorough capturing of all data requirements * Partner with physical and field merchandising teams on global display feedback to ensure closed loop communication on optimizations / areas of improvement based on compliance reporting in each region * Drive global and regional consistency for display inventory logic including establishing consistent processes and nomenclature and capturing ability to provide reporting and visibility on parts run rates globally * Continuously review feature builds for data reporting with Ops team * Review instructions and execution for multiple projects simultaneously with a keen eye for detail * Aggregate installation schedules globally to drive consistency and visibility with leadership on major program rollouts About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Mailchimp, an Intuit company, empowers millions of small businesses to grow through smarter marketing and automation. As we expand our B2B sales motion, we're building scalable, data-driven outbound plays that connect our go-to-market strategy to execution in the field. We're seeking an **Outbound GTM Play Program Manager** **to own and continuously improve the quality of our outbound plays. This role is accountable not just for getting plays launched, but for ensuring they** **_perform_** **_- evolving each play through structured iteration, data-driven testing, and close alignment with Sales._** This person translates the strategic play roadmap defined by Audience Strategy into actionable, cross-functional execution plans, driving alignment across Sales, Marketing, Enablement, and Operations. They are the owner of the play - ensuring it's high-quality, performant, and constantly improving. **Responsibilities** **Responsibilities** **Execute and Evolve the Outbound Play Roadmap** + Build and operationalize play briefs aligned to the roadmap set by Audience Strategy and GTM leadership. + Translate strategic direction into structured, cross-functional execution plans across Sales and Marketing. + Reconcile company-level mid market audience strategy (TAM and ICP) with the specific goals of each play - defining the optimal audience segments and personas to target. + Own the quality of every play - ensuring it's designed for clarity, alignment, and optimized measurable business impact. **Drive Cross-Functional Execution and Accountability** + Serve as the central orchestrator for play delivery, coordinating across Sales, Enablement, Demand Generation, Product Marketing, and Sales Ops. + Align dependencies across targeting, content readiness, tooling, and enablement. + Maintain clear accountability and communication across GTM stakeholders to ensure consistent, high-quality execution. **Own Play Performance and Continuous Improvement** + Be directly responsible for the **quality and performance** of each play - from launch to optimization. + Establish a clear iteration framework: define how each play will be tested, evaluated, and improved over time. + Identify levers to improve outcomes (e.g., sequence adjustments, audience refinements, message testing, timing optimizations). + Partner with Analytics and Sales Ops to monitor key metrics and translate insights into concrete iteration plans. **Drive Sales Adoption and Engagement** + Ensure plays are effectively adopted across Sales teams (BDRs, AEs) and embedded into daily motion. + Collect feedback from the field, build trusted relationships with sellers, and ensure learnings feed back into play evolution. + Partner with Enablement to ensure teams understand not just _what_ to execute but _why_ - reinforcing strategic intent. **Measure, Communicate, and Scale Impact** Track and communicate play-level performance across key KPIs, including: + **Program-sourced revenue** + **Program-sourced deals and conversion/win rates** + **Sales adoption and engagement** + **Iteration velocity and quality** Surface insights and next steps to leadership to guide roadmap prioritization and continuous play improvement. **Qualifications** **Qualifications** **Experience & Skills** + 5-7 years of experience in **Sales Operations, Revenue Operations, GTM Program Management within a software company (SaaS required)** **.** + Background in Sales is welcome - provided it's complemented by 1-2 years minimum of structured operational or GTM program experience. + Experience translating go-to-market strategy (TAM, ICP, or audience frameworks) into actionable programs. + Proven success driving cross-functional program execution and iteration. + Proficiency with Salesforce, Outreach, and analytics/reporting tools. + Analytical, structured thinker with experience designing and managing performance testing or iterative improvement programs. + Excellent stakeholder management and communication skills - able to influence across Sales, Marketing, and Operations. **Behavioral Traits** + Operates with ownership and accountability - _drives the bus_ _, not just checks boxes._ + Holds a high bar for quality and outcomes. + Balances strategic perspective with executional follow-through and GTM acumen with operational precision. + Data-informed, detail-oriented, and proactive in surfacing improvements. + Empathetic collaborator with strong follow-through and accountability. **Key Performance Indicators** + Program-sourced revenue and pipeline contribution. + Conversion and win-rate improvement across outbound plays. + Sales adoption and engagement with plays. + Iteration frequency, quality, and documented improvement cycles. + Speed and effectiveness from roadmap handoff to live execution. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: New York: $136,000 - $184,000 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

As a centralized team, the Creative Audio Organization touches nearly every product Meta produces.We're now seeking an experienced Design Program Manager to join our Family of Apps team, who will play a pivotal role in shaping the future of audio across Meta's Family of Apps (Instagram, Facebook, WhatsApp, Messenger, Threads and MetaAI). You will collaborate with cross-functional teams, including product design, branding and engineering, to design innovative audio experiences that span multiple devices, such as smartphones, smart glasses, VR headsets, and AR/MR experiences. As part of our team, you will work alongside a team of Interaction Sound Designers who are responsible for helping build brand recognition, and enhance the overall brand experiences across all of our products. In this role, you will have a unique opportunity to collaborate with product and creative teams across Meta to drive sonic innovation and create meaningful experiences that meaningfully impact the norms and connect people in new ways. **Required Skills:** Creative Audio - Design Program Manager on Family of Apps Responsibilities: 1. Identify and drive large, program-level product initiatives forward that have multiple stakeholders, competing deadlines, multiple dependencies and many moving parts 2. Prioritize, assess tradeoffs, propose clear solutions and communicate strategically 3. Identify, define and manage multi-team strategic initiatives that drive efficiency and impact, often contributing best practices to the discipline 4. Advocate for design-driven solutions and apply design thinking to programs and operations 5. Own and facilitate meetings to drive progress against goals and objectives and establish clear next steps and owners, while resolving blocks that impede progress 6. Proactively assess risk, raise flags and resolve issues before they become problems for larger teams 7. Sought out as the operations subject-matter expert to the product team and trusted leader across the company, collaborating and sharing in-depth knowledge with team members 8. Communicate persuasively to the right audience to get buy-in and feedback 9. Proactively problem solve and distribute information effectively 10. Define and measure impact of programs and initiatives both qualitatively and quantitatively, continually refining and iterating to ensure usage and adoption 11. Scale internal organization programs and initiatives when necessary and delegate effectively with clear expectations 12. Source and manage operational budgets, vendor relationships and contracts **Minimum Qualifications:** Minimum Qualifications: 13. 4+ years of experience in program or project management 14. Experience handling complexity and navigating ambiguity with teams on large scale 0 to 1 projects from concept to execution 15. Experience consistently working under your own initiative, seeking feedback and input where appropriate 16. Experience working directly with either sound designers, technical sound designers, and/or prototypers 17. Experience managing time-critical projects through to completion while balancing evolving priorities and a broad range of stakeholders 18. Experience managing vendors and contractors 19. Experience using data to identify problems and communicate solutions 20. Experience managing time-critical projects through to completion while balancing evolving priorities and a wide-range of stakeholders **Preferred Qualifications:** Preferred Qualifications: 21. 4+ years of experience in program or project management 22. Experience handling complexity and navigating ambiguity with teams on large scale 0 to 1 projects from concept to execution 23. Experience consistently working under your own initiative, seeking feedback and input where appropriate 24. Experience managing time-critical projects through to completion while balancing evolving priorities and a broad range of stakeholders 25. Experience managing vendors and contractors 26. Experience using data to identify problems and communicate solutions 27. Experience managing time-critical projects through to completion while balancing evolving priorities and a wide-range of stakeholders **Public Compensation:** $129,000/year to $185,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

We are looking for a talented individual who brings a product mindset to privacy, program management, operations and compliance. Someone who shares our passion for tackling privacy complexities head-on, to help design and implement continuous operational compliance processes while representing our users and their privacy at the forefront of everything that we do. This role will focus on driving the cross-functional strategic and operational execution of large, organization and company-wide privacy initiatives in order to ensure Meta is meeting its regulatory priorities, while driving transformational change related to the privacy and protection of its users across the ecosystem. You will thrive in an ambiguous, cross-functional environment where you can understand different perspectives and provide discussion frameworks to enable trade-offs and decisions. You should excel in knowing when to lead or support a cross-functional team and bring out views from all disciplines to inform one strategic plan. This role requires a keen interest in and aptitude for understanding how our platform is constructed, and the ability to dive into a technical feature in order to educate the right parties.In addition, you will also be intellectually curious and build familiarity and fluency with legal requirements in the areas of privacy, data protection, and security. Minimum Qualifications * Bachelor's Degree in a related field or equivalent experience * 7+ years of work experience in risk and compliance, legal, consulting, business operations or other operational disciplines * 5+ years of work experience in product, program or project management Preferred Qualifications * MBA or MS in a related field * Experience communicating with technical and business stakeholders * Experience communicating with leadership teams * Track record of collaborating with cross-functional teams to drive results * Analytical and problem solving skills * Stakeholder management and risk reporting * Work experience in a highly regulated industry or domain Responsibilities * Design strategy and drive execution to operationalize company-wide privacy programs * Work with product, risk, and legal leadership teams (including Meta Executives) to ensure the cross-company work on regulatory priorities is planned, implemented and executed in an efficient & effective manner * Champion the overall implementation plan related to Meta's FTC Consent order (and similar Privacy directives, both current and future) including understanding order requirements and associated technical and operational work required across the company to comply successfully * Lead strategic conversations with external auditors and internal leadership team * Drive greater consistency of process, practices, and execution across company-wide privacy workstreams * Project manage and prioritize work based on urgency and complexity while building operational cadences across technical and operational teams to coordinate work * Set priorities, multi-task and work autonomously in a dynamic, rapidly changing workplace * Create mechanisms for identifying and monitoring updates, milestones and roadblocks on privacy work and ensuring leadership is aware of status and progress * Run day to day compliance related operations About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

The Product Risk Program Manager will join Assurance Assessments within the Product Risk Program Manager team. This role is responsible for assessing risk determinations for accuracy. More specifically, this role will be responsible for ensuring that approved privacy decisions include all relevant risks and related mitigations. Additionally, the program manager in this role will help ensure that required mitigations are appropriately implemented. In conducting these reviews and any needed remediations, program managers will engage key internal stakeholders including product, engineering, legal and risk subject matter experts. Program managers may also need to engage external stakeholders such as an auditor or assessor. **Required Skills:** Product Risk Program Manager, Assurance Assessments Responsibilities: 1. Establish expertise across a system that's focused on reviewing and mitigating product risks 2. Establish risk expertise across multiple areas including privacy and integrity 3. Identify gaps in risk assessments and determinations made by product stakeholders 4. Engage cross functional partners and teams including product as needed to finalize assessments about risk determinations 5. Explain and rationalize compliance and risk decisions to external stakeholders including auditors and assessors 6. Track and provide any needed documentation that stems from remediation workflows 7. Provide feedback to tooling and platform stakeholders aimed at improving the accuracy and efficiency of the system's outcomes **Minimum Qualifications:** Minimum Qualifications: 8. 3+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments **Preferred Qualifications:** Preferred Qualifications: 9. 2+ years working with regulations or compliance 10. 5+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments **Public Compensation:** $101,000/year to $152,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment. More specifically, our team focuses on Program management, User Insights, and Operational Efficiency. As an enablement function, we worked with many stakeholders including Operations, Product, Eng, GTM, and others. If you're the type of person who enjoys working on high impact projects on a global scale, running programs from end to end, and advocating for users - you'll love this role. Note: We do not require prior experience in Risk or Compliance to be considered for this role. What you'll do If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multiple workstreams in parallel to hit your objectives, we want to hear from you. Responsibilities Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives Create structured approaches to user feedback and insights to improve our programs and user experience Design and launch projects that lead to step-change improvements in our operational processes and business outcomes Partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies that improve top-line metrics Serve as a subject matter expert for working teams and build relationships with progressively more senior stakeholders Embody our Operating Principles and foster Stripe's values and culture Who you are You are a strategic operator and powerful storyteller. You have significant experience writing 1-pagers, developing slide decks, and using data visualization tools - and your work serves as an inspiration to others. There's no problem too large or small to solve; you pride yourself on being a problem solver. Minimum requirements 5+ years of experience in program management, strategy & operations, or go-to-market strategy Self-starter; works independently and autonomously to drive outcomes for projects Bias towards action and high accountability for outcomes Strong project and program leadership, ability to articulate strategy and project plans, and develop a clear point of view Excellent written and verbal communication skills; ability to present with confidence to senior stakeholders in a succinct, clear way Strong data analysis skills - can confidently analyze spreadsheets, navigate large datasets, and use data to tell stories High willingness to learn and receive feedback Preferred qualifications 2+ years in consulting MBA preferred Prior experience partnering with Product and Eng teams preferred

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit ************ As the Revenue Operations Director focused on Territory Strategy, you'll play a critical role in driving go-to-market efficiency and sales productivity by designing and managing scalable territory models. You'll partner cross-functionally with Sales, Marketing, and Strategy teams to align coverage with market opportunity, optimize segmentation, and ensure equitable, high-potential sales territories across global regions. RESPONSIBILITIES Lead the design, deployment, and ongoing optimization of global territory models across Sales segments. Analyze historical performance, market potential, and account data to inform segmentation and coverage plans. Partner with Sales leadership, Strategy, and Finance to align territories with business goals and headcount plans. Drive territory balancing efforts to ensure fairness and performance opportunity across reps and regions. Support GTM planning cycles by delivering territory assignments, whitespace analysis, and coverage recommendations. Maintain accurate territory mapping in CRM systems (e.g., Salesforce), ensuring data integrity and change management. Monitor coverage effectiveness, identifying and resolving gaps proactively. Enable Sales and RevOps teams with territory dashboards, reports, and insights. Lead special projects such as market expansion, vertical alignment, or rep capacity modeling. QUALIFICATIONS You are within commuting distance of one of our listed hub locations and can be in-office 2x per week 5-8+ years of experience in Revenue Operations, Sales Strategy, or a related GTM planning function. Deep understanding of B2B SaaS go-to-market models, sales territories, and segmentation strategies. Strong analytical skills with experience in Excel, SQL, and BI tools (e.g., Tableau, Looker). Proficiency with CRM systems, especially Salesforce; experience with territory management tools a plus. Excellent cross-functional collaboration and stakeholder management skills. Comfortable navigating ambiguity in a fast-paced, high-growth environment. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $153,000 - $227,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from ************ domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit ********************************************************** for more details. <>

LinkedIn is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunities for every member of the global workforce. Every day, our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters. Job Description This role will be based in San Francisco, Mountain View or New York. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. As Creative Design Program Manager in LinkedIn Productions , you'll be embedded within the Content Development Design team , a core unit of LinkedIn Productions-the team behind producing premium content that powers LinkedIn Learning and LinkedIn News . These platforms are dedicated to delivering market-leading professional development courses and providing trusted business news to LinkedIn members globally. Your role will emphasize operationalizing and scaling design solutions that enable the creation of impactful and innovative courses, resources, and news content. You will champion processes that help our designers and editors effectively collaborate on shaping the future of professional learning and industry insights. Reporting to the Creative Director for Learning & News , you will act as a strategic organizer between design and production teams along with cross-functional partners across LinkedIn. The Design Program Manager is key to orchestrating the workflows and aligning stakeholders needed to realize creative and editorial visions at scale. The ideal candidate brings proven experience in design operations, program management, and cross-functional collaboration while understanding the unique nuances of working within creative and editorial contexts. Key Responsibilities Creative Program Stewardship : Serve as the connective tissue between the Content Development Design team and the larger LinkedIn Production team, ensuring the smooth integration of creative design solutions into LinkedIn Learning courses, LinkedIn News content, and other editorial initiatives. Operational Efficiency : Assess, design, and implement workflow improvements to streamline creative operations, from ideation to execution for diverse story and campaign projects. Collaborate on tools and processes to amplify efficiency (e.g., resource tracking, task allocation, quality control in design handoffs). Cross-Functional Coordination : Build strong relationships with design managers, designers, editorial stakeholders, and adjacent teams, including Growth, Premium, and AI teams. Represent design and editorial operations in multi-disciplinary discussions to align on strategic priorities, resolve bottlenecks, and ensure smooth execution. Program Planning & Management : Lead program planning efforts, including timelines, capacity plans, and staffing coordination. Collaborate on quarterly priorities and integrate design projects into the broader content team's strategic roadmap. Risk and Issue Management : Manage risks and drive resolution of issues that may impact the quality or timeliness of projects and deliverables. Proactively address workflow or resource challenges and escalate as appropriate. Process Champion : Set clear expectations for scales of work, project timelines, and deliverables. Drive repeatable operational best practices and introduce new ideas to improve team morale and collaboration. Documentation and Tooling : Build and maintain team documentation, design tools, and centralized resources. Share progress, dependencies, and decisions with cross-functional stakeholders through structured, concise, and transparent communications. AI Fluency : Act as a champion for fostering AI fluency within the Content Development Design team. Partner with designers and cross-functional stakeholders to identify and implement AI-driven tools and processes that enhance creative workflows and storytelling. Team Development and Onboarding : Partner with leadership to establish onboarding programs for new hires, ensuring that team members are supported as they transition into the team and are equipped to succeed. Qualifications Basic Qualification: 5+ years of experience in design operations, program management, or creative operations. 5+ years of experience in project management and using project management tools. Preferred Qualification: Familiarity with implementing operational workflows for cross-functional creative teams. Understanding of creative tools (e.g., Figma, Frame.io, Creative Cloud) and production processes. Demonstrated ability to prioritize and manage multiple projects with complex dependencies. Proven ability to work with creative teams, designers, and broader cross-functional stakeholders. Strong interpersonal and communication skills, with an ability to clearly articulate goals, timelines, and project updates to diverse audiences. Experience with advocating for process improvements, encouraging experimentation, and fostering collaborative team environments. A nuanced approach to balancing creativity, process, and business objectives. Experience with global teams, ensuring consistency across diverse cultural and market contexts. Positive attitude toward handling ambiguity and shifting priorities. Suggested Skills : Cross-functional Efficiency Program Management AI Fluency LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $93,000 to $153,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit ************************************** Additional Information Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to: Documents in alternate formats or read aloud to you Having interviews in an accessible location Being accompanied by a service dog Having a sign language interpreter present for the interview A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records. Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: ******************************** Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: ********************************************