Manager, Risk Operations Technical Programs
Operations program manager job at Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Risk Operations Technology Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams to shape the technical infrastructure that enables us to scale our Risk operations and achieve our dual goals of preventing bad actors from exploiting Stripe's systems and delivering an exceptional user experience for legitimate users. More specifically, our team partners with Risk product and engineering teams to identify, scope, prioritize, pilot, and roll out technical infrastructure and tooling improvements to protect Stripe and serve our users. From the application of AI to our reviews, to agent diagnostic and resolution tools, to review and support case routing, to our user-facing risk support surfaces, our team's mandate is expansive and a major lever in both protecting Stripe and its users from risk as well as improving the user experience.
What you'll do
You'll lead a group of high-performing program managers in leading tech-first Risk Ops initiatives, cultivating strong partnerships and processes with our Risk engineering and product partners, codeveloping the high-level strategy for our technical infrastructure rooted in a deep understanding of our risk operations tech stack, and owning Risk Ops-centric technical processes (e.g., tooling stack rank).
Responsibilities
Partner cross-functionally across our Risk organization (Risk Operations, Risk Product, Risk Eng) to devise and execute strategies to evolve our Risk technical infrastructure and tooling
Evolve the team structure, strategy, functions, and roles and responsibilities to continuously meet Stripe's evolving business needs
Drive top-line prioritization of work, and manage tradeoffs on resourcing and roadmapping
Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant
Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
8+ years of experience in technical program management
5+ years of experience managing teams of program managers
Excellent communication with experience articulating complex topics in an easy-to-consume way, adept at both working-level and exec-level comms
Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
Experience in a role that requires enough technical proficiency to deeply understand technical systems and concepts and subsequently influence tech roadmap decisions
Excellent communication with experience articulating complex topics in an easy-to-consume way, adept at both working-level and exec-level comms
Experienced owning globally spanning programs, developing teams and creating leverage through strategic team structures and operating models
Excel in crossfunctional influence and partnerships with GTM/user facing account teams, product, and policy
Preferred qualifications
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal in a highly matrixed organization.
Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact
Confident leading decisions with data
Auto-ApplyProgram Manager, Business Practices
Operations program manager job at Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Global Business Services' (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices' Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe.
What you'll do
Our Business Practices Program Managers are focused on solving GTM's deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) has deal policy and process background working at a hypergrowth technology/GTM org, (2) has superior communication skills to work across senior stakeholders across different functions, and (3) thrives when solving complex problems with limited oversight & incomplete data.
Responsibilities
Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end (e.g. Misbilling or revenue contracting related improvements), and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
Manage directly (or coordinate) the ‘full-stack' of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
Work cross-functionally to identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
Develop program standards (center of excellence), providing guidance, consulting, and coaching to peers and others on partner teams
Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
Make exec level recommendations and drive decisions, where necessary
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
Experience with deal management processes, deal process related root cause analysis, and commercial agreements
7+ years of experience in program management, business operations, management consulting or a related discipline
Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
Enthusiastic “roll up your sleeves” mentality
Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.
Preferred qualifications
Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
You demonstrate leadership qualities throughout your work - taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
Prior experience with payments and/or SaaS
Comfort with SQL and/or Google Sheet for analyzing large datasets
Auto-ApplyProgram Manger, Product Data Operations: MSL Operations
New York, NY jobs
Meta is seeking a highly experienced and strategic Program Manager to join the Product Data Operations (PDO) team. PDO delivers the data and insights that power machine learning and AI at the core of all Meta products. As a Program Manager, you will play a critical leadership role in driving the success of GenAI programs, providing strategic direction, operational prowess, and cross-functional collaboration. You will leverage your expertise in managing large-scale annotation operations and workforce management to ensure the successful execution of complex, high-impact initiatives. This is a unique opportunity to shape the future of AI at Meta by leading cutting-edge programs and scaling global data operations.
Minimum Qualifications
* 10+ years of program or project management experience, with a proven track record of delivering complex, large-scale programs in fast-paced environments
* Demonstrated experience working at an annotation vendor or managing large-scale data annotation operations, including workforce management of distributed teams
* Prioritize, drive key initiatives forward, and manage multiple cross-functional stakeholders with urgency and accountability
* Exceptional critical thinking, analytical, and problem-solving skills
* Navigate ambiguity and lead teams through change
* Bachelor's degree
Preferred Qualifications
* Experience in consulting, product strategy, or building and scaling operations from 0 to 1 to 100
* Demonstrated success in delivering large-scale programs on time and within budget
* Advanced proficiency with SQL and/or Excel/Google Sheets for data analysis and reporting
* Experience in AI, machine learning, or related technical fields
Responsibilities
* Provide strategic leadership and oversight for the planning, execution, and delivery of MSL programs, including initiating and scaling 0-to-1 efforts
* Drive alignment of program objectives with organizational goals by collaborating with MSL research, engineering, and product teams
* Oversee large-scale data annotation operations, including managing relationships with onshore and offshore annotation vendors and leading a distributed workforce
* Develop, implement, and continuously improve annotation project guidelines, ensuring alignment with product and research requirements
* Proactively identify program risks, develop mitigation strategies, and communicate updates and rationale to stakeholders at all levels
* Establish and monitor key performance indicators (KPIs) to ensure program success, quality, and efficiency
* Report program progress, insights, and recommendations to internal and external stakeholders, including executive leadership
* Foster a environment of continuous improvement, and innovation within the team and across vendor partners
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Program Manger, Product Data Operations: MSL Operations
New York, NY jobs
Meta is seeking a highly experienced and strategic Program Manager to join the Product Data Operations (PDO) team. PDO delivers the data and insights that power machine learning and AI at the core of all Meta products. As a Program Manager, you will play a critical leadership role in driving the success of GenAI programs, providing strategic direction, operational prowess, and cross-functional collaboration. You will leverage your expertise in managing large-scale annotation operations and workforce management to ensure the successful execution of complex, high-impact initiatives. This is a unique opportunity to shape the future of AI at Meta by leading cutting-edge programs and scaling global data operations.
**Required Skills:**
Program Manger, Product Data Operations: MSL Operations Responsibilities:
1. Provide strategic leadership and oversight for the planning, execution, and delivery of MSL programs, including initiating and scaling 0-to-1 efforts
2. Drive alignment of program objectives with organizational goals by collaborating with MSL research, engineering, and product teams
3. Oversee large-scale data annotation operations, including managing relationships with onshore and offshore annotation vendors and leading a distributed workforce
4. Develop, implement, and continuously improve annotation project guidelines, ensuring alignment with product and research requirements
5. Proactively identify program risks, develop mitigation strategies, and communicate updates and rationale to stakeholders at all levels
6. Establish and monitor key performance indicators (KPIs) to ensure program success, quality, and efficiency
7. Report program progress, insights, and recommendations to internal and external stakeholders, including executive leadership
8. Foster a environment of continuous improvement, and innovation within the team and across vendor partners
**Minimum Qualifications:**
Minimum Qualifications:
9. 10+ years of program or project management experience, with a proven track record of delivering complex, large-scale programs in fast-paced environments
10. Demonstrated experience working at an annotation vendor or managing large-scale data annotation operations, including workforce management of distributed teams
11. Prioritize, drive key initiatives forward, and manage multiple cross-functional stakeholders with urgency and accountability
12. Exceptional critical thinking, analytical, and problem-solving skills
13. Navigate ambiguity and lead teams through change
14. Bachelor's degree
**Preferred Qualifications:**
Preferred Qualifications:
15. Experience in consulting, product strategy, or building and scaling operations from 0 to 1 to 100
16. Demonstrated success in delivering large-scale programs on time and within budget
17. Advanced proficiency with SQL and/or Excel/Google Sheets for data analysis and reporting
18. Experience in AI, machine learning, or related technical fields
**Public Compensation:**
$143,000/year to $202,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Program Manager, Ecosystems Operations
New York, NY jobs
Integrity Regulatory Operations team works cross-functionally to achieve regulatory compliance and minimize risk to business in an effective way while building legitimacy and protecting users. The team ensures that new products and services are launched with the latest integrity standards in place, thereby maintaining the organization's commitment to integrity and compliance. We also coordinate the launch of proactive transparency reports, to give our community visibility into how we enforce our policies, respond to data requests and protect intellectual property, while monitoring dynamics that limit access to Meta technologies. We are seeking a highly skilled program manager to join our team and lead our regulatory compliance efforts in the integrity space. In this role, you will be responsible for ensuring that our products and services are compliant with relevant laws and regulations, and for coordinating responses to regulatory inquiries and investigations across a large cross functional team.
**Required Skills:**
Program Manager, Ecosystems Operations Responsibilities:
1. Understand the implications of regulations on Meta's policies, workflows, and community of users
2. Lead a large cross-functional team to coordinate responses to regulatory inquiries and investigations, including developing and implementing response strategies and securing broad alignment
3. Build and maintain relationships with cross functional teams and internal stakeholders, including product, legal, policy, engineering, and operations teams, to ensure effective collaboration
4. Develop, support and improve scaled processes supporting regulatory compliance
5. Identify opportunities for process improvement, implementing solutions that increase efficiency and effectiveness
**Minimum Qualifications:**
Minimum Qualifications:
6. 5+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
7. 4+ years of project /program management experience driving end to end initiatives with minimal guidance
8. Demonstrated problem-solving skills, experience analyzing complex and ambiguous problems, and developing innovative solutions
9. Communication, collaboration, and stakeholder management skills, works effectively in a cross-functional environment
10. Demonstrated experience navigating ambiguity, achieving outcomes in deadline-focused environments, and influencing stakeholders
**Public Compensation:**
$116,000/year to $168,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Director, Vendor Operations
New York, NY jobs
Meta's Small & Medium Business Group (SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, best in class execution across multiple delivery-related sub-functions. SMBG contributes directly to Meta's mission by connecting small businesses around the world with their customers on Facebook, Instagram, WhatsApp and Messenger, and helping them grow by adopting advertising solutions.We are seeking a seasoned vendor operations leader with deep experience in global call centers that focus on sales/revenue and customer success-related outcomes. This individual should have a proven track record setting strategic vision for an operations organization, factoring in highly complex dependencies and future-focused abstract variables. A successful candidate must be able to effectively communicate vision and fast moving priorities up, down and across while operating as strategic and functional leader in a global-regional matrixed model. The ability to manage through influence internally and externally at the most senior, executive levels is required.
**Required Skills:**
Director, Vendor Operations Responsibilities:
1. Functional leader for Meta Small Business Sales' Vendor Operations team, reporting to the VP, Small Business Group
2. Responsible for managing a central team in charge of vendor partner strategy, operational excellence, risk and compliance, vendor communications and change management.
3. Strategy: Define SBG's global call center partnership strategy aligned to business priorities - including partner selection, global footprint strategy, vendor goaling/incentives and operating model. Leads executive level relationship and operations management with vendors in partnerships with VP.
4. Business Operations: Reimagine and own Meta's global business rhythm with vendors, driving partner-level accountability..
5. Operational Excellence: Oversee team responsible for developing contract standards, processes, audit strategy and compliance/remediation approaches. Responsible for collaborating with cross-functional partners on security operations and risk mitigation.
6. Tooling & Site Stability: Partner with product to ensure stable and productive use of agent and vendor tech stack.
7. Comms & Change Management: Oversees global communications strategy across all altitudes of partner stakeholders. Responsible for managing globally consistent change management process.
8. Partner with Sales to define contract standards and operationalize global strategies driving workforce health, productivity and training. Partner with Sales to deeply understand commercial strategy and business requirements - think outside the box on solutions and
9. Close collaboration with Sourcing, Legal, Product, and Sales.
10. Responsible for defining and delivering against a functional roadmap, inform adjacent functions impacting delivery.
**Minimum Qualifications:**
Minimum Qualifications:
11. 12+ years of experience in scaled operations and vendor management for large, outsourced organizations
12. Operations expertise. Experience spearheading and evolving operational strategy and execution in a hyper dynamic environment. Experience beyond customer support call center operations - specifically sales and customer success oriented operations
13. Influential strategist and leader. Ability to set, communicate, and lead through a vision with senior stakeholders, including external partners
14. Proven business analytics skills. Experience evaluating data to understand trends, developing frameworks and analyses to guide strategy and implementation
15. Change agent. Experience leading initiatives involving large-scaled organizational transformations. Grasp of the organizational dynamics that influence adoption of process changes
16. Effective manager and influencer. Experience leading and inspiring dispersed teams towards a common goal with a high bar for execution
17. Expert communicator. Ability to distill complex ideas simply through a variety of mediums and to zoom in/out based on audience
**Public Compensation:**
$227,000/year to $296,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Director, Vendor Operations
New York, NY jobs
Meta's Small & Medium Business Group (SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, best in class execution across multiple delivery-related sub-functions. SMBG contributes directly to Meta's mission by connecting small businesses around the world with their customers on Facebook, Instagram, WhatsApp and Messenger, and helping them grow by adopting advertising solutions. We are seeking a seasoned vendor operations leader with deep experience in global call centers that focus on sales/revenue and customer success-related outcomes. This individual should have a proven track record setting strategic vision for an operations organization, factoring in highly complex dependencies and future-focused abstract variables. A successful candidate must be able to effectively communicate vision and fast moving priorities up, down and across while operating as strategic and functional leader in a global-regional matrixed model. The ability to manage through influence internally and externally at the most senior, executive levels is required.
Minimum Qualifications
* 12+ years of experience in scaled operations and vendor management for large, outsourced organizations
* Operations expertise. Experience spearheading and evolving operational strategy and execution in a hyper dynamic environment. Experience beyond customer support call center operations - specifically sales and customer success oriented operations
* Influential strategist and leader. Ability to set, communicate, and lead through a vision with senior stakeholders, including external partners
* Proven business analytics skills. Experience evaluating data to understand trends, developing frameworks and analyses to guide strategy and implementation
* Change agent. Experience leading initiatives involving large-scaled organizational transformations. Grasp of the organizational dynamics that influence adoption of process changes
* Effective manager and influencer. Experience leading and inspiring dispersed teams towards a common goal with a high bar for execution
* Expert communicator. Ability to distill complex ideas simply through a variety of mediums and to zoom in/out based on audience
Responsibilities
* Functional leader for Meta Small Business Sales' Vendor Operations team, reporting to the VP, Small Business Group
* Responsible for managing a central team in charge of vendor partner strategy, operational excellence, risk and compliance, vendor communications and change management.
* Strategy: Define SBG's global call center partnership strategy aligned to business priorities - including partner selection, global footprint strategy, vendor goaling/incentives and operating model. Leads executive level relationship and operations management with vendors in partnerships with VP.
* Business Operations: Reimagine and own Meta's global business rhythm with vendors, driving partner-level accountability..
* Operational Excellence: Oversee team responsible for developing contract standards, processes, audit strategy and compliance/remediation approaches. Responsible for collaborating with cross-functional partners on security operations and risk mitigation.
* Tooling & Site Stability: Partner with product to ensure stable and productive use of agent and vendor tech stack.
* Comms & Change Management: Oversees global communications strategy across all altitudes of partner stakeholders. Responsible for managing globally consistent change management process.
* Partner with Sales to define contract standards and operationalize global strategies driving workforce health, productivity and training. Partner with Sales to deeply understand commercial strategy and business requirements - think outside the box on solutions and
* Close collaboration with Sourcing, Legal, Product, and Sales.
* Responsible for defining and delivering against a functional roadmap, inform adjacent functions impacting delivery.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Vendor Change Management Program Manager
New York, NY jobs
Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams want to solve user issues and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.The Vendor Change Management Team within Global Operations is a team whose mission is to enable Meta priorities through effective and customer-focused change management, providing guidance and seamless partnership with stakeholders and vendors. We are looking for a Program Manager who will work with internal and external stakeholders, advising the best strategy for managing supply and demand changes.
**Required Skills:**
Vendor Change Management Program Manager Responsibilities:
1. Lead planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners
2. Account for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations
3. Assist in the deployment of Gen AI-related initiatives within our organization, and also leverage AI to improve the operational effectiveness and efficiency
4. Support teams developing AI related products and features, coordinating readiness and launch activities across our operational processes and within our vendor tooling ecosystem
5. Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes
6. Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented
7. Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way
8. Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes
9. Solve complex problems and embrace ambiguity to drive efficient and impactful solutions
10. Create and maintain documentation standards and procedural expectations
11. Use basic SQL queries to retrieve data and conduct analysis to support data-driven decision making processes
12. Travel internationally approximately 10 percent
**Minimum Qualifications:**
Minimum Qualifications:
13. 5+ years of experience in Operations related fields like Supply Chain or Logistics, Project Management or Process Optimization Consulting
14. 5+ years of experience initiating and driving medium to large scale complex projects to completion with minimal guidance in a complex, ambiguous environment
15. Proven experience driving business outcomes in an environment with cross-functional collaboration and continuous improvement across varied teams, key stakeholders, vendor partners and customers
16. Experience articulating complex concepts and ideas in a clear, concise manner across various levels of the organization, including: presenting informative and engaging presentations to leadership forums and executive audiences and drafting articles and communications with both company-wide and external stakeholder reach
17. Experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy
18. Experience with AI and AI deployment focused on driving operational efficiency
**Preferred Qualifications:**
Preferred Qualifications:
19. BA/BS in Operations Management, Industrial Engineering, Supply Chain or relevant degree
20. 3+ years experience in Operations support organizations, or fields related to Customer Success and Experience and Customer Journey Frameworks
21. 4+ years of experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy
22. Experience working with External Vendors, Account Management or Partner Management
23. Experience building and managing global partnerships and programs across multiple functional areas
**Public Compensation:**
$94,000/year to $136,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Program Manager Lead, Performance Marketing
New York, NY jobs
Creative X is a global, integrated creative agency that drives the creative vision for our brands and how they are perceived in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our hardware products.Our vision is fearless creativity that shapes the future of connection. With some of the industry's best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world's biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including industry leading, envy-inducing creative experiences that push the boundaries of traditional advertising.We believe in attracting and nurturing industry-leading talent with a focus on community and career development. We have developed best-in-class collaboration models with agencies and our cross-company creative network to ensure a consistent and effective creative narrative for work that reaches an audience across the globe due to the scale of our products.We are looking for an experienced Program Manager to support the Family of Apps (Facebook, Instagram, WhatsApp) Performance Marketing team - the team that creates lower-funnel demand-capture assets for both integrated campaigns, and always-on digital advertising. Experience in how to translate data and testing to improve creative outputs, and understanding of performance metrics and direct response marketing overall is ideal so they can effectively guide & influence both our teams and the work. Understanding of complex issues and drive strategic collaboration (knowing who to involve when in the process) is crucial.
**Required Skills:**
Program Manager Lead, Performance Marketing Responsibilities:
1. Create partnerships with Performance Marketers, Brand Marketers, Media, International Marketers, Product Marketers, internal Creative teams and external agencies
2. In partnership with Integrated Marketing, Performance Media, and Creative, drive the development and optimization of performance assets for integrated campaigns and evergreen digital advertising
3. Highly literate in data & testing and well-versed in understanding how to translate it into roadmap planning, testing agendas, AI tagging and optimization of creative work
4. Be the lead point of contact for our external agency partner, as well as cross-functional internal stakeholder management
5. Collaborate with Program Leads to determine how creative projects within the remit of this role fit within a wider business portfolio through the lens of objectives, impact, risks and resources
6. Prioritize competing needs with reasoning and viable solutions across multiple teams and projects
7. Experience in optimizing systems, tools, and standards that improve creative production within the organization
8. Coordinate the wider team to ensure successful communication and delivery of various performance marketing launches, at times, simultaneously
9. Manage workflow for inbound and outbound projects, manage program/production budgets and approvals, requirements for strategic sourcing and procurement, and the development of high-quality assets, often with tight deadlines
10. Maintain brand integrity across all project deliverables, working closely within Design, Legal and Product guidance
11. Mobilize the team towards forward progress, action, and results by anticipating needs and removing obstacles
**Minimum Qualifications:**
Minimum Qualifications:
12. 8+ years client-facing experience within a creative agency or in-house, in a demonstrably equivalent role
13. Experience in cross-functional collaboration, organizational design and systems planning
14. Experience in leading a cross-discipline team and in leading external agency partners
15. High data and testing literacy - well versed in understanding performance marketing data and how to translate it into annual roadmapping, testing agendas, AI tagging and optimization of creative work
16. Creative operations experience in setting priorities, problem-solving, optimizing workflows, multi-tasking, and negotiation. Drive efficiency as well as craft
17. Experience in creative planning and development, production, editorial, finishing and delivery/trafficking
18. Experience across major creative channels and large-scale integrated creative campaigns. This may include but not be limited to: live action, programmatic digital delivery, social, influencer, CRM, web/Ecommerce media integration and/or animation workstreams
**Preferred Qualifications:**
Preferred Qualifications:
19. 10+ years client-facing experience within a creative agency or in-house, in a demonstrably equivalent role
20. Experience with additional creative channels. This may include but not be limited to: large scale integrated campaigns, print, out of home and/or experiential workstreams
21. Experience working with a large, global tech company
22. Experience working as a cross-functional manager within a fast-paced, often ambiguous, start-up environment
**Public Compensation:**
$142,000/year to $202,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Global Field Merchandising Program Manager
New York, NY jobs
Meta Reality Labs is looking for a Global Field Merchandising Manager based in one of our North America offices, reporting to the Global Visual Merchandising lead in the US. This person will be responsible for partnering across regions on building scalable reporting solutions and aggregating compliance figures as well as providing global guidance on metrics and survey captures. This role plays an instrumental part in contributing to the Reality Labs vision for our global customers to find, learn and experience Reality Labs products through physical retail. including compliance reporting and data aggregation.The primary role of the Global Field Merchandising Manager is to ensure that have the capacity to aggregate reporting from all regions, simplify and standardize on survey question logic globally and drive process development for the physical and field merchandising orgs to continuously optimize ways of working.. The role is execution oriented and is focused on planning, managing, and executing large programs and projects across our global partners. The Global Field Merchandising Manager will work collaboratively across partner enablement, sales, analytics, data science and operations.
**Required Skills:**
Global Field Merchandising Program Manager Responsibilities:
1. Manage Global Field Merchandising budget which includes partnering on RFPs with regional teams and vendors and evaluating ongoing capabilities
2. Own global compliance aggregation and dissemination - this involves partnering with Operations, Data Engineering and Regional Field Merchandising teams on reporting, data pipelines and automation / visualization
3. Partner with Operations on global store list and retail display tracking mechanisms
4. Act as liaison between regional field and physical merchandising teams, understanding the work flows and schedules and helping facilitate global field inputs into various Go-to-Market schedules
5. Own the global consolidation of installation and maintenance survey questions, taking inputs from physical and field merch teams to ensure consistency and thorough capturing of all data requirements
6. Partner with physical and field merchandising teams on global display feedback to ensure closed loop communication on optimizations / areas of improvement based on compliance reporting in each region
7. Drive global and regional consistency for display inventory logic including establishing consistent processes and nomenclature and capturing ability to provide reporting and visibility on parts run rates globally
8. Continuously review feature builds for data reporting with Ops team
9. Review instructions and execution for multiple projects simultaneously with a keen eye for detail
10. Aggregate installation schedules globally to drive consistency and visibility with leadership on major program rollouts
**Minimum Qualifications:**
Minimum Qualifications:
11. 5+ years experience on the brand side of retail in-store merchandising or the vendor side of retail in-store merchandising or related experience
12. Understanding of field merchandising surveys (installation / maintenance) and creating standardization across programs
13. Experience sharing program/project updates across broad teams and organizations
14. Experience managing relationships with cross-functional stakeholders and external vendors
15. Experience finding the root cause of issues or gathering the necessary cross-functional members to find that cause or solution to an issue
16. Experience with data visualization tools such as PowerBI or Tableau
**Preferred Qualifications:**
Preferred Qualifications:
17. Experience managing consumer electronics merchandising initiatives
18. Experience maintaining budgets and fiscal responsibility
19. Experience with Microsoft and Google full suite of services
20. Experience managing large data sets and database & data pipeline management
**Public Compensation:**
$142,000/year to $202,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Outbound GTM Play Program Manager
New York, NY jobs
Mailchimp, an Intuit company, empowers millions of small businesses to grow through smarter marketing and automation. As we expand our B2B sales motion, we're building scalable, data-driven outbound plays that connect our go-to-market strategy to execution in the field.
We're seeking an **Outbound GTM Play Program Manager** **to own and continuously improve the quality of our outbound plays. This role is accountable not just for getting plays launched, but for ensuring they** **_perform_** **_- evolving each play through structured iteration, data-driven testing, and close alignment with Sales._**
This person translates the strategic play roadmap defined by Audience Strategy into actionable, cross-functional execution plans, driving alignment across Sales, Marketing, Enablement, and Operations. They are the owner of the play - ensuring it's high-quality, performant, and constantly improving.
**Responsibilities**
**Responsibilities**
**Execute and Evolve the Outbound Play Roadmap**
+ Build and operationalize play briefs aligned to the roadmap set by Audience Strategy and GTM leadership.
+ Translate strategic direction into structured, cross-functional execution plans across Sales and Marketing.
+ Reconcile company-level mid market audience strategy (TAM and ICP) with the specific goals of each play - defining the optimal audience segments and personas to target.
+ Own the quality of every play - ensuring it's designed for clarity, alignment, and optimized measurable business impact.
**Drive Cross-Functional Execution and Accountability**
+ Serve as the central orchestrator for play delivery, coordinating across Sales, Enablement, Demand Generation, Product Marketing, and Sales Ops.
+ Align dependencies across targeting, content readiness, tooling, and enablement.
+ Maintain clear accountability and communication across GTM stakeholders to ensure consistent, high-quality execution.
**Own Play Performance and Continuous Improvement**
+ Be directly responsible for the **quality and performance** of each play - from launch to optimization.
+ Establish a clear iteration framework: define how each play will be tested, evaluated, and improved over time.
+ Identify levers to improve outcomes (e.g., sequence adjustments, audience refinements, message testing, timing optimizations).
+ Partner with Analytics and Sales Ops to monitor key metrics and translate insights into concrete iteration plans.
**Drive Sales Adoption and Engagement**
+ Ensure plays are effectively adopted across Sales teams (BDRs, AEs) and embedded into daily motion.
+ Collect feedback from the field, build trusted relationships with sellers, and ensure learnings feed back into play evolution.
+ Partner with Enablement to ensure teams understand not just _what_ to execute but _why_ - reinforcing strategic intent.
**Measure, Communicate, and Scale Impact**
Track and communicate play-level performance across key KPIs, including:
+ **Program-sourced revenue**
+ **Program-sourced deals and conversion/win rates**
+ **Sales adoption and engagement**
+ **Iteration velocity and quality**
Surface insights and next steps to leadership to guide roadmap prioritization and continuous play improvement.
**Qualifications**
**Qualifications**
**Experience & Skills**
+ 5-7 years of experience in **Sales Operations, Revenue Operations, GTM Program Management within a software company (SaaS required)** **.**
+ Background in Sales is welcome - provided it's complemented by 1-2 years minimum of structured operational or GTM program experience.
+ Experience translating go-to-market strategy (TAM, ICP, or audience frameworks) into actionable programs.
+ Proven success driving cross-functional program execution and iteration.
+ Proficiency with Salesforce, Outreach, and analytics/reporting tools.
+ Analytical, structured thinker with experience designing and managing performance testing or iterative improvement programs.
+ Excellent stakeholder management and communication skills - able to influence across Sales, Marketing, and Operations.
**Behavioral Traits**
+ Operates with ownership and accountability - _drives the bus_ _, not just checks boxes._
+ Holds a high bar for quality and outcomes.
+ Balances strategic perspective with executional follow-through and GTM acumen with operational precision.
+ Data-informed, detail-oriented, and proactive in surfacing improvements.
+ Empathetic collaborator with strong follow-through and accountability.
**Key Performance Indicators**
+ Program-sourced revenue and pipeline contribution.
+ Conversion and win-rate improvement across outbound plays.
+ Sales adoption and engagement with plays.
+ Iteration frequency, quality, and documented improvement cycles.
+ Speed and effectiveness from roadmap handoff to live execution.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: New York: $136,000 - $184,000
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Program Manager
New York, NY jobs
Creative X is a global agency that drives the creative vision for our brands and how they are perceived in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our hardware products.Our vision is fearless creativity that shapes the future of connection. With some of the industry's best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world's biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including industry leading, envy-inducing creative experiences that push the boundaries of traditional advertising.We believe in attracting and nurturing talent with a focus on different backgrounds and perspectives, community and career development. We have developed best-in-class collaboration models with agencies and our cross-company creative network to ensure a consistent and relevant creative narrative for work that reaches an audience across the globe due to the scale of our products.Creative X Program Managers are a team of strategic leaders who work closely with CX, Marketing and Product to plan and manage brand foundations and cross-channel initiatives such as animation, iconography, illustration, typography, evergreen core assets, renders etc. Program Managers speak the language of creative and design, drive initiatives, ensure alignment with brand strategy, mitigate issues and collaborate with cross-functional counterparts to deliver high quality systems and projects.
**Required Skills:**
Program Manager Responsibilities:
1. Understand and influence brand marketing creative plans
2. Prioritize projects with Marketing and Brand Strategy based on impact, company objectives and resources
3. Proactively identify opportunities for brand building and x-channel creative synergies
4. Effectively lobby and win support for new initiative
5. Plan and coordinate resource needs across multiple projects
6. Build relationships with Creative X team, Marketers, Strategists and Product Design
7. Lead partnerships with external agencies
8. Consult with other program managers and producers as a brand expert
9. Manage brand foundation and/or core assets (library of motion and static evergreen assets) initiatives and ensure successful delivery and implementation (inclusive of strategic development, brief development, design expression, research, guidelines development, asset distribution, implementation and brand governance)
10. Central point of contact for CX team, Marketing and agencies
11. Define scope & deliverables, team resourcing, budget forecasting and actualization at a project level
12. Manage creative reviews with key stakeholders and executive leadership
13. Prioritize competing needs by taking a broad perspective to problems and identifying strategic and creative solutions
**Minimum Qualifications:**
Minimum Qualifications:
14. 8+ years of experience in program management at a creative or design agency and/or in-house brand design team
15. Proven track record of building multiple large-scale brand design systems that have demonstrably impacted a brand's trajectory
16. Experience in a highly collaborative cross-functional environment with product and marketing, managing stakeholder dynamics in a large organization
17. Experience setting priorities, problem-solving and multitasking
18. Experience working autonomously in a fast-paced, ambiguous environment
19. Experience prioritizing competing needs by taking a broad perspective to problems and identifying strategic and creative solutions
20. Highly organized and process-oriented
**Preferred Qualifications:**
Preferred Qualifications:
21. Eligible to work in the US
**Public Compensation:**
$116,000/year to $166,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Program Manager, Privacy Commitments
New York, NY jobs
We are looking for a talented individual who brings a product mindset to privacy, program management, operations and compliance. Someone who shares our passion for tackling privacy complexities head-on, to help design and implement continuous operational compliance processes while representing our users and their privacy at the forefront of everything that we do. This role will focus on driving the cross-functional strategic and operational execution of large, organization and company-wide privacy initiatives in order to ensure Meta is meeting its regulatory priorities, while driving transformational change related to the privacy and protection of its users across the ecosystem. You will thrive in an ambiguous, cross-functional environment where you can understand different perspectives and provide discussion frameworks to enable trade-offs and decisions. You should excel in knowing when to lead or support a cross-functional team and bring out views from all disciplines to inform one strategic plan. This role requires a keen interest in and aptitude for understanding how our platform is constructed, and the ability to dive into a technical feature in order to educate the right parties.In addition, you will also be intellectually curious and build familiarity and fluency with legal requirements in the areas of privacy, data protection, and security.
Minimum Qualifications
* Bachelor's Degree in a related field or equivalent experience
* 7+ years of work experience in risk and compliance, legal, consulting, business operations or other operational disciplines
* 5+ years of work experience in product, program or project management
Preferred Qualifications
* MBA or MS in a related field
* Experience communicating with technical and business stakeholders
* Experience communicating with leadership teams
* Track record of collaborating with cross-functional teams to drive results
* Analytical and problem solving skills
* Stakeholder management and risk reporting
* Work experience in a highly regulated industry or domain
Responsibilities
* Design strategy and drive execution to operationalize company-wide privacy programs
* Work with product, risk, and legal leadership teams (including Meta Executives) to ensure the cross-company work on regulatory priorities is planned, implemented and executed in an efficient & effective manner
* Champion the overall implementation plan related to Meta's FTC Consent order (and similar Privacy directives, both current and future) including understanding order requirements and associated technical and operational work required across the company to comply successfully
* Lead strategic conversations with external auditors and internal leadership team
* Drive greater consistency of process, practices, and execution across company-wide privacy workstreams
* Project manage and prioritize work based on urgency and complexity while building operational cadences across technical and operational teams to coordinate work
* Set priorities, multi-task and work autonomously in a dynamic, rapidly changing workplace
* Create mechanisms for identifying and monitoring updates, milestones and roadblocks on privacy work and ensuring leadership is aware of status and progress
* Run day to day compliance related operations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Program Manager, People Data Review
New York, NY jobs
Meta is seeking a Program Manager to support our people data assessment and review program involving HR, employment and data privacy risks related to People Data at Meta. Meta People Group strives to run a great business and ensure that we comply with our regulatory and compliance obligations. The People Data Review Program Manager will join the People Risk, Privacy, Compliance (PRPC) team to work across our key partners to lead risk initiatives to scale our global program. Specifically, the People Data Review Program Manager will be responsible for driving and delivering end-to-end assessments of employment and privacy risk in new and novel use cases impacting People Data.
Minimum Qualifications
* Experience designing and implementing from zero to one risk assessment programs that impact security, privacy and employment compliance
* Product experience with the instrumenting process within internal proprietary tools
* Have working knowledge or willingness to quickly learn the content and requirements of various employment laws, regulations, industry guidance, and company compliance policies
* Demonstrate data analytical skills, creativity, and experience working with attention to detail and experience with data privacy compliance skills
* Experience maintaining open, candid, and trusting work relationships with both engineering teams and legal partners
* Experience in communications and reporting to executive leadership, external regulators as well as cross-functional stakeholders of all levels
Preferred Qualifications
* BA/BS degree in HR, business, organizational design, or related field, or equivalent work experience
* Technical background including depth and breadth of knowledge of AI systems, infra or products
* Demonstrated skills to build models using SQL, Python, Tableau and other data analysis tools to monitor and inform operational health and business priorities
* Advanced degree in AI or security
Responsibilities
* Execute comprehensive risk assessments for employment and people data privacy risks for projects and products involving people data at the company
* Contribute to the ongoing design and maturity of our operations to reinforce industry leading second line of defense employment privacy risk assessment
* Collaborate with key Legal, Privacy and HR business program and product owners to build understanding and thought partnership for people data risks, including consulting on longer-term product strategy of the teams and respective leadership
* Manage cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly
* Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation
* Anticipate bottlenecks, provide escalation management, and ensure HR Compliance is not compromised
* Manage relationships both internal and external to Meta People organization
* Exercise effective and influential people skills, and team player attitude with a bias to action
* Seek opportunity to solve complex HR risk problems within an operations environment
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Research Program Manager, Governance
New York, NY jobs
Research Governance Program Managers build and scale research compliance programs, working hand in hand with Researchers, Legal, and Privacy teams to design, execute, and socialize policies for the research function at Meta. In this role, you will define, establish, and maintain global operational and company-wide compliance programs as well as work alongside cross-functional partners and leadership to craft and facilitate research policy decisions. You'll help cross-functional teams execute critical research reviews and you'll utilize a full range of organizational, programmatic and demonstrated communication skills to help our partner teams ensure compliance throughout the research lifecycle, while operating at their most effective level. This position is both accountable for and has the opportunity to provide and enhance connection and collaboration across Meta's research teams and cross-functional functions to ensure research continues to be executed responsibly.
Minimum Qualifications
* 8+ years of relevant experience as a project or program manager
* 3+ years of experience working directly with UX Research, Market Research or Product Design
* Acumen in research impact on product lifecycle
* Experience working in sensitive domains that require close partnership with legal, privacy and policy teams
* Experience working directly with leadership
* Experience with establishing programs and leading them end-to-end while scaling for growth
* Experience building relationships with peers and stakeholders and collaborating with cross-functional teams across multiple locations
* Experience communicating with data to drive change
* Track record of operating under your own initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
* Experience being successful in a time-critical environment that requires effective time management, task prioritization, flexibility, and experience identifying problems and proactively work towards solutions
* Demonstrated communication skills for interacting with and influencing researchers, cross functional stakeholders, management, and external partners with the experience adapting communication style to suit different audiences
* Experience communicating a strategy that inspires researchers and leadership
Preferred Qualifications
* Experience leading "task force" or "tiger team" style initiatives
* Experience working in research policy & compliance
* Experience leading or participating in cross-company, horizontal initiatives
Responsibilities
* Define and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes
* Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered
* Support and execute special team projects that build impact and drive clarity of purpose
* Provide varied approaches that meet team needs, including the capacity to move fast and make progress or navigate blocks quickly
* Serve as a link to the Global Research Operations team, leveraging new processes or best practices when relevant and collaborating on programs specific to the team's needs
* Facilitate relationships between teams, move initiatives forward, find resources, escalate and raise concerns to appropriate owners early and resolve open issues preventing progress
* Lead preparation for program reviews including creating and enforcing development deadlines, coordinating review timelines, and preparing accompanying documentation
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Product Risk Program Manager, Assurance Assessments
New York, NY jobs
The Product Risk Program Manager will join Assurance Assessments within the Product Risk Program Manager team. This role is responsible for assessing risk determinations for accuracy. More specifically, this role will be responsible for ensuring that approved privacy decisions include all relevant risks and related mitigations. Additionally, the program manager in this role will help ensure that required mitigations are appropriately implemented. In conducting these reviews and any needed remediations, program managers will engage key internal stakeholders including product, engineering, legal and risk subject matter experts. Program managers may also need to engage external stakeholders such as an auditor or assessor.
Minimum Qualifications
* 3+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments
Preferred Qualifications
* 2+ years working with regulations or compliance
* 5+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments
Responsibilities
* Establish expertise across a system that's focused on reviewing and mitigating product risks
* Establish risk expertise across multiple areas including privacy and integrity
* Identify gaps in risk assessments and determinations made by product stakeholders
* Engage cross functional partners and teams including product as needed to finalize assessments about risk determinations
* Explain and rationalize compliance and risk decisions to external stakeholders including auditors and assessors
* Track and provide any needed documentation that stems from remediation workflows
* Provide feedback to tooling and platform stakeholders aimed at improving the accuracy and efficiency of the system's outcomes
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Product Risk Program Manager, Assurance Assessments
New York, NY jobs
The Product Risk Program Manager will join Assurance Assessments within the Product Risk Program Manager team. This role is responsible for assessing risk determinations for accuracy. More specifically, this role will be responsible for ensuring that approved privacy decisions include all relevant risks and related mitigations. Additionally, the program manager in this role will help ensure that required mitigations are appropriately implemented. In conducting these reviews and any needed remediations, program managers will engage key internal stakeholders including product, engineering, legal and risk subject matter experts. Program managers may also need to engage external stakeholders such as an auditor or assessor.
**Required Skills:**
Product Risk Program Manager, Assurance Assessments Responsibilities:
1. Establish expertise across a system that's focused on reviewing and mitigating product risks
2. Establish risk expertise across multiple areas including privacy and integrity
3. Identify gaps in risk assessments and determinations made by product stakeholders
4. Engage cross functional partners and teams including product as needed to finalize assessments about risk determinations
5. Explain and rationalize compliance and risk decisions to external stakeholders including auditors and assessors
6. Track and provide any needed documentation that stems from remediation workflows
7. Provide feedback to tooling and platform stakeholders aimed at improving the accuracy and efficiency of the system's outcomes
**Minimum Qualifications:**
Minimum Qualifications:
8. 3+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments
**Preferred Qualifications:**
Preferred Qualifications:
9. 2+ years working with regulations or compliance
10. 5+ years of experience in program management, product operations, trust & safety, privacy, or legal/compliance environments
**Public Compensation:**
$101,000/year to $152,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Design Program Manager, Edits
New York, NY jobs
We're inspired by what's possible. At Meta, we're designing technologies that help people connect, find communities and grow businesses. And we are committed to designing and building these Meta technologies-Facebook, Instagram, Messenger, WhatsApp, Workplace, Meta Quest and more-to serve billions of people around the world. Design Program Managers at Meta are connectors and problem solvers. By supporting the various aspects of the product teams, you will enable teams to focus their time on designing, building and shipping products. You will improve team communication, collaboration and remove roadblocks. Finally, you'll utilize a full range of organizational and demonstrated communication skills to help keep our teams on track, execute specific design initiatives intended to grow team health, subject-matter knowledge and team impact, and you'll have an opportunity to work with cross-functional teams as you establish great ways of working together.
**Required Skills:**
Design Program Manager, Edits Responsibilities:
1. Drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts
2. Prioritize, assess tradeoffs, propose clear solutions and communicate effectively
3. Define and manage initiatives that improve product team efficiency and impact
4. Facilitate meetings to drive progress against goals and objectives and establish clear next steps and owners, while resolving blocks that impede progress
5. Proactively assess risk, raise flags and resolve issues before they become problems for larger teams
6. Support the management team with effective team communication, proactive problem solving and information distribution
7. Define and measure impact of programs and initiatives both qualitatively and quantitatively
8. Collaborate cross-functionally with product management, engineering, product design, user experience research and content design strategy to ensure a smooth product development process
**Minimum Qualifications:**
Minimum Qualifications:
9. Minimum of 2+ years of experience working with product teams or programs (or other equivalent fields) from roadmapping through delivery
10. Track record of operating under your own initiative and with minimal oversight
11. Experience creating programs that drive impactful change
12. Experience using data to identify problems and communicate solutions with measurable results
**Preferred Qualifications:**
Preferred Qualifications:
13. Familiarity with Edits and/or tools, content, and workflows that are designed for or shaped by creators
**Public Compensation:**
$101,000/year to $152,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Program Manager, Risk Ops Enablement
Operations program manager job at Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Risk Operations Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment. More specifically, our team focuses on Program management, User Insights, and Operational Efficiency. As an enablement function, we worked with many stakeholders including Operations, Product, Eng, GTM, and others. If you're the type of person who enjoys working on high impact projects on a global scale, running programs from end to end, and advocating for users - you'll love this role. Note: We do not require prior experience in Risk or Compliance to be considered for this role.
What you'll do
If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multiple workstreams in parallel to hit your objectives, we want to hear from you.
Responsibilities
Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
Create structured approaches to user feedback and insights to improve our programs and user experience
Design and launch projects that lead to step-change improvements in our operational processes and business outcomes
Partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies that improve top-line metrics
Serve as a subject matter expert for working teams and build relationships with progressively more senior stakeholders
Embody our Operating Principles and foster Stripe's values and culture
Who you are
You are a strategic operator and powerful storyteller. You have significant experience writing 1-pagers, developing slide decks, and using data visualization tools - and your work serves as an inspiration to others. There's no problem too large or small to solve; you pride yourself on being a problem solver.
Minimum requirements
5+ years of experience in program management, strategy & operations, or go-to-market strategy
Self-starter; works independently and autonomously to drive outcomes for projects
Bias towards action and high accountability for outcomes
Strong project and program leadership, ability to articulate strategy and project plans, and develop a clear point of view
Excellent written and verbal communication skills; ability to present with confidence to senior stakeholders in a succinct, clear way
Strong data analysis skills - can confidently analyze spreadsheets, navigate large datasets, and use data to tell stories
High willingness to learn and receive feedback
Preferred qualifications
2+ years in consulting
MBA preferred
Prior experience partnering with Product and Eng teams preferred
Auto-ApplyRevenue Operations Director
Chicago, IL jobs
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit ************
As the Revenue Operations Director focused on Territory Strategy, you'll play a critical role in driving go-to-market efficiency and sales productivity by designing and managing scalable territory models. You'll partner cross-functionally with Sales, Marketing, and Strategy teams to align coverage with market opportunity, optimize segmentation, and ensure equitable, high-potential sales territories across global regions.
RESPONSIBILITIES
Lead the design, deployment, and ongoing optimization of global territory models across Sales segments.
Analyze historical performance, market potential, and account data to inform segmentation and coverage plans.
Partner with Sales leadership, Strategy, and Finance to align territories with business goals and headcount plans.
Drive territory balancing efforts to ensure fairness and performance opportunity across reps and regions.
Support GTM planning cycles by delivering territory assignments, whitespace analysis, and coverage recommendations.
Maintain accurate territory mapping in CRM systems (e.g., Salesforce), ensuring data integrity and change management.
Monitor coverage effectiveness, identifying and resolving gaps proactively.
Enable Sales and RevOps teams with territory dashboards, reports, and insights.
Lead special projects such as market expansion, vertical alignment, or rep capacity modeling.
QUALIFICATIONS
You are within commuting distance of one of our listed hub locations and can be in-office 2x per week
5-8+ years of experience in Revenue Operations, Sales Strategy, or a related GTM planning function.
Deep understanding of B2B SaaS go-to-market models, sales territories, and segmentation strategies.
Strong analytical skills with experience in Excel, SQL, and BI tools (e.g., Tableau, Looker).
Proficiency with CRM systems, especially Salesforce; experience with territory management tools a plus.
Excellent cross-functional collaboration and stakeholder management skills.
Comfortable navigating ambiguity in a fast-paced, high-growth environment.
PERKS & BENEFITS
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $153,000 - $227,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from ************ domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit ********************************************************** for more details.
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