Specialist jobs at Target

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

Junior Program Manager (SAP) Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team! Summary: As a Junior Program Manager (SAP), you will assist in the planning, coordination, and execution of SAP projects under the direction of the SAP Program Manager. You will work closely with cross-functional teams, stakeholders, and vendors to ensure projects are delivered on time, within scope, and within budget. This role requires a strong foundation in project management methodologies, excellent organizational skills, and an eagerness to grow within the SAP ecosystem. Responsibilities: Support the SAP Program Manager in coordinating and monitoring the execution of SAP implementation, upgrades, and enhancement projects. Assist in project planning activities including defining project scope, goals, timelines, and deliverables. Track project milestones and deliverables, prepare status reports, and help manage project documentation. Facilitate communication between project stakeholders, including business units, technical teams, and external vendors. Organize and schedule project meetings, document meeting minutes, and follow up on action items. Help identify project risks, issues, and dependencies, and support mitigation planning. Monitor and support change management activities related to SAP projects. Ensure compliance with internal standards, governance frameworks, and best practices in project execution. Maintain and update project tracking tools, including timelines, risk logs, and issue trackers. Participate in testing and training coordination for SAP modules, as needed. Perform other duties as assigned by management. Qualification: A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. 1-3 years of experience in project coordination or junior project management, ideally in an IT or ERP environment. Bilingual proficiency in English/Mandarin is strongly preferred. Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD). Understanding of project management methodologies (Waterfall, Agile, etc.). Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Project. Strong organizational, multitasking, and time management skills. Effective verbal and written communication skills. Detail-oriented with a proactive, solution-focused mindset. PMP, CAPM, or SAP-related certifications are a plus. Authorized to work in the United States without sponsorship. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions. Position Details: Employment Type: Full Time Location: 6338 Regio Ave, Buena Park, CA 90620 Benefits: Medical, Dental, Vision, and Life Insurance. 401 (k) Retirement Saving Plan with 4% Company Match. Long-Term Services Award. Employee Discount. Paid Time Off. Compensation: The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location. Beware of Job Scams: We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written s, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: ************************************************************ Disclaimer: Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

12:00pm-12:00am/Friday-Sunday, 3x12 Schedule Staples is business to business. You're what binds us together. Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you'll be doing: Run reports in systems such as WMS, Sunbeam or other WMS or labor reporting systems. Assist department leader in managing the workflow as needed. Provide required information to supervisors and managers to meet reporting and metric requirements. Assist with communicating information to departmental teams. Analyze data from information and develop recommendations for action or improvement. Maintain system as required due to upgrades or business changes. Ensure compliance with systems and SOPS and audit activity to ensure compliance. Coordinate and communicate any major changes or enhancements to the systems. Work closely with Clerical support, supervisors, and managers at the location and those providing central administration and/or services. Interact with customer service to expedite and manage high touch customer requests, research complaints, and resolve issues. Provide support and backup for operations specialist role in other departments as needed. Provide support and backup in various warehouse functional areas as needed. Direct associate concerns to department leader. What you bring to the table: Significant above average math skills. Perceptible verbal, written and communications skills with a focus on detail oriented. Calculable building metrics and knowledge of Staples product flow and the interdependencies between departments. Ability to help supervisors lead and coordinate effective work operations using data and information to help improve processes. Ability to work as a team member by interacting and communicating with fellow associates in a cooperative and effective manner. Qualifications: What's needed- Basic Qualifications: 1+ years of basic Microsoft Excel computer skills 1+ years of basic knowledge (depending on location) of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, AMS software for Cubiscan Certification in Material Handling equipment or willingness to learn What's needed- Preferred Qualifications: Microsoft Access experience preferred Knowledge of MS Teams environment preferred including Power BI We Offer: Competitive Pay: $18.90-$25.04/hour Based on Experience, plus $1.25/hour Shift Differential Inclusive culture with associate-led Business Resource Groups. Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. #stapleshiringwarehouse At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

10:00am-10:00pm/Friday-Sunday, 3x12 Schedule Staples is business to business. You're what binds us together. Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you'll be doing: Run reports in systems such as WMS, Sunbeam or other WMS or labor reporting systems. Assist department leader in managing the workflow as needed. Provide required information to supervisors and managers to meet reporting and metric requirements. Assist with communicating information to departmental teams. Analyze data from information and develop recommendations for action or improvement. Maintain system as required due to upgrades or business changes. Ensure compliance with systems and SOPS and audit activity to ensure compliance. Coordinate and communicate any major changes or enhancements to the systems. Work closely with Clerical support, supervisors, and managers at the location and those providing central administration and/or services. Interact with customer service to expedite and manage high touch customer requests, research complaints, and resolve issues. Provide support and backup for operations specialist role in other departments as needed. Provide support and backup in various warehouse functional areas as needed. Direct associate concerns to department leader. What you bring to the table: Significant above average math skills. Perceptible verbal, written and communications skills with a focus on detail oriented. Calculable building metrics and knowledge of Staples product flow and the interdependencies between departments. Ability to help supervisors lead and coordinate effective work operations using data and information to help improve processes. Ability to work as a team member by interacting and communicating with fellow associates in a cooperative and effective manner. Qualifications: What's needed- Basic Qualifications: 1+ years of basic Microsoft Excel computer skills 1+ years of basic knowledge (depending on location) of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, AMS software for Cubiscan Certification in Material Handling equipment or willingness to learn What's needed- Preferred Qualifications: Microsoft Access experience preferred Knowledge of MS Teams environment preferred including Power BI We Offer: Competitive Pay: $18.90-$25.04/hour Based on Experience, plus $1.25/hour Shift Differential Inclusive culture with associate-led Business Resource Groups. Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. #stapleshiringwarehouse At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

We are looking for a full time cleaning aide for our offices in Miramar to perform general cleaning tasks like sweeping, mopping, and vacuuming floors; dusting and polishing surfaces; and emptying trash and recycling bins. Responsibilities also cover thorough cleaning and sanitizing of restrooms and kitchens, restocking supplies, and ensuring all areas are clean and presentable. Duties and responsibilities Floor care: Sweep, mop, and vacuum carpets and hard floors. Buff and polish hard floors as needed. Surface cleaning: Dust and wipe down all surfaces, including desks, tables, countertops, shelves, and cabinets. Restroom cleaning: Thoroughly clean and sanitize toilets, sinks, mirrors, and other surfaces. Restock supplies like toilet paper and paper towels. Kitchen/breakroom cleaning: Clean sinks, countertops, and appliances in kitchen areas. Waste management: Empty trash and recycling bins and replace liners. Sanitization: Disinfect high-touch surfaces such as doorknobs, light switches, and shared equipment. Equipment and supplies: Safely operate and maintain cleaning equipment. Keep cleaning supplies properly stored. Qualifications and skills Prior experience as a janitor or cleaner is often preferred. Strong attention to detail. Ability to work independently and manage time effectively. Physical stamina to perform tasks such as lifting and carrying equipment supplies and being on your feet for extended periods. Ability to follow instructions and safety protocols. Good communication skills.

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Business Enablement Specialist The Opportunity: Contribute To The Growth Of Your Career. As a Business Enablement Specialist you are a crucial part of our supply chain network, supporting the flow of goods from around the globe to our U.S. stores. You will be assigned a mix of core responsibilities, as well as special projects. Working in a fast-paced retail business, no day will be the same! Responsibilities: Collaborates with logistics, merchandising, global buying offices, merchandising support, planning & allocation, and distribution services to maintain alignment and communication Builds and develops business relationships with stakeholders at multiple levels and organizational divisions Provide support and training to internal operations groups, develop tools and standard methodologies, to ensure we get the right product, to the right place, at the right time Plays an important role in the development of long-term supply chain visibility reporting Monitors logistics and operational reporting to predict and act upon relevant changes in the supply chain Develops, analyzes, and publishes operational and exception reporting Assists in the development and execution of area KPI's; analyzes and reports on variances as determined by business area needs Presents results to business leaders and partakes in preparing management presentations Performs intermediate operational analyses to identify expense saving and supply chain opportunities Assists in lead time analysis and preparation of analytical presentations and recommendations Supports key supply chain initiatives and has a general understanding of value-added services within business enablement & logistics; store ready, EDI/ASN Program, vendor centric ticketing, vendor compliance Act as the liaison between logistics, merchandising, global buying offices and external partners Who We Are Looking For: You. Education: Bachelor's Degree or equivalent job experience Industry Experience: 2-3 years in corporate supply chain, logistics, or corporate retail experience Technical Proficiency: Advanced in Excel and Power Point required, experience with Power BI, Snowflake, or other data visualization tools preferred Analytical Abilities: Strong analytical thinking and problem-solving capabilities Communication Skills: Excellent written and verbal communication, able to present data driven insights to diverse audiences Professional Attributes: Flexible, self-starter, strong relationship building skills, responsiveness to evolving business needs We care about our culture, but we also prioritize your needs! Competitive Pay Hybrid Work Environment Weekly paychecks Paid time away Programs to support environment and corporate responsibility TAAP - TJX Associate Assistance Programs Associate Discount Career Development Opportunity Be a part of an inclusive team Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service for our customers with our in-home repair technicians or appropriate external service providers. Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products Document every customer interaction, including service requests, troubleshooting steps, and customer communications. Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems. To succeed as a Repair Coordinator, you'll: Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills Be a part of a team that is committed to meeting and exceeding customers' expectations. Be punctual and committed to excellent attendance Requirements: High school diploma or GED Previous call center or customer service-related experience is preferred Ability to work as a member of a cross-functional team Proficiency with technology, including Microsoft Office Strong typing skills, a minimum of 40 WPM Successful completion of pre-employment criminal background check and drug screening Hours and Location: Full-time, 8:30 am-5:00 pm, Monday through Friday Training hours are 7:30 am - 4:00 pm for the first two weeks On-site at our St Paul Corporate Office, near Dale Street and I-94 East Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus! What's in it for you: Monthly training sessions on appliances and processes Career growth and employee personal/professional development Medical, Dental, and Vision Insurance Company-paid Short-term Disability 401k and Profit Sharing PTO and Paid Holidays Appliance discounts Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.

10:00am-10:00pm/Friday-Sunday, 3x12 Schedule Staples is business to business. You're what binds us together. Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you'll be doing: Run reports in systems such as WMS, Sunbeam or other WMS or labor reporting systems. Assist department leader in managing the workflow as needed. Provide required information to supervisors and managers to meet reporting and metric requirements. Assist with communicating information to departmental teams. Analyze data from information and develop recommendations for action or improvement. Maintain system as required due to upgrades or business changes. Ensure compliance with systems and SOPS and audit activity to ensure compliance. Coordinate and communicate any major changes or enhancements to the systems. Work closely with Clerical support, supervisors, and managers at the location and those providing central administration and/or services. Interact with customer service to expedite and manage high touch customer requests, research complaints, and resolve issues. Provide support and backup for operations specialist role in other departments as needed. Provide support and backup in various warehouse functional areas as needed. Direct associate concerns to department leader. What you bring to the table: Significant above average math skills. Perceptible verbal, written and communications skills with a focus on detail oriented. Calculable building metrics and knowledge of Staples product flow and the interdependencies between departments. Ability to help supervisors lead and coordinate effective work operations using data and information to help improve processes. Ability to work as a team member by interacting and communicating with fellow associates in a cooperative and effective manner. Qualifications: What's needed- Basic Qualifications: 1+ years of basic Microsoft Excel computer skills 1+ years of basic knowledge (depending on location) of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, AMS software for Cubiscan Certification in Material Handling equipment or willingness to learn What's needed- Preferred Qualifications: Microsoft Access experience preferred Knowledge of MS Teams environment preferred including Power BI We Offer: Competitive Pay: $18.90-$25.04/hour Based on Experience, plus $1.25/hour Shift Differential Inclusive culture with associate-led Business Resource Groups. Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. #stapleshiringwarehouse At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For the best overview of this position, please read everything in bold! We're looking for awesome team members to join our industry-leading event catering company. We are currently seeking an Event Specialist, which is a full-time exempt position that includes business development, client account management, event production, marketing and sales. Your role is directly responsible for the entirety of the event planning process, up until event execution- beginning with initial lead intake, creation of catering proposals, complete event production, and client account maintenance. You would be working during the week in our corporate office in Seminole Heights and occasionally offsite at various locations throughout the Tampa Bay region for events, weddings and parties. Weekend and evening availability and work is necessary. Expectations For Role You must have experience working for an off-premise catering company or in the event industry. This is a requirement for this position. Any capacity is valid - sales, server/bartender, logistics, etc. Interest and knowledge in working with an off-premise catering company or event production company Effective Communicator Learn how to effectively use the tools and technology that have been provided to you, including Google Calendars, MS Office, OneDrive and industry wide catering software (Total Party Planner) Requirements Attendance - must be able to maintain a regular and reliable attendance record (in-person at various locations, including at the company's office and warehouse as well as at event sites). Flexible Hours-the Event Specialists must be able to work nights, weekends, and holidays in addition to regular business hours when requested, and particularly during busy times of the year. Physical standards - Must be able to stand for 8-10 hours in a day. Driver's license - Must maintain a current valid automobile driver's license. Driving record - Must maintain a good driving record. Ongoing Responsibilities Sales of Events and Weddings Prospecting for new business, clients and referrals in the corporate, social, non-profit and wedding markets. Meet potential referral sources and clients to sell catering events. Manage professional working time effectively through prioritization of client contact, building of proposals and expedient returning of phone calls. Smart time management is a key to success in an autonomous sales role. Event Planning and Client Relationships Manage professional working time effectively through prioritization of client contact, revisions of proposals and expedient returning of phone calls. Smart time management is a key to success in this role. Plan and manage all details for events sold, including: TPP input, final details, pack lists, final client meetings, and communication with other departments of Good Food to ensure successful planning and execution. Serve as the primary point of contact with clients as their events move toward the event day. Examples of those client responsibilities include but are not limited to: proposal revisions, coordinating/staffing site visits and tastings, confirming menus + final guest counts and linen colors/rental decisions, coordinating and relaying sub vendor details and plans to clients. Expected first year income of $60,000 - $70,000 - includes base salary and sales commissions. Income can increase significantly over time based on sales volume. Still reading? When you apply to this job, shoot us a quick message to tell us your favorite food! 401(k) with company match, health insurance (50% paid by company), vacation pay The functions for this job position listed above are not all-encompassing and may require you to do other functions. A little about us - Established in 2008, Good Food Events + Catering is a locally owned event catering company that is a market leader and known for producing complex and large events. We specialize in weddings, social and corporate events, ranging in 50-2,500 guests. Our food is described as Modern-American cuisine, cooked using fresh ingredients, primarily from scratch.

Join an esteemed luxury retailer, renowned for its exquisite collection of high-end timepieces. We curate a world-class shopping experience, offering discerning clientele access to the finest luxury watches from prestigious brands across the globe. Position Overview: We are seeking a passionate and experienced Luxury Watch Sales Specialist to join our dynamic team. The ideal candidate possesses a deep understanding of the luxury watch market, impeccable sales skills, and a commitment to providing unparalleled customer service. This is an exciting opportunity to showcase your expertise and elevate the shopping experience for our elite clientele. Essential Duties & Responsibilities: Develop and maintain a comprehensive knowledge of our luxury watch brands, including their history, craftsmanship, and technical specifications. Provide personalized assistance to clients, guiding them through the selection process and offering expert advice to meet their individual preferences and requirements. Cultivate strong relationships with existing clients while actively seeking opportunities to expand our customer base through networking and client referrals. Drive sales performance by meeting and exceeding revenue targets, consistently delivering exceptional service to exceed customer expectations. Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation. Qualifications: Minimum of 3 years of experience in luxury watch sales or a related field, with a proven track record of success in achieving sales targets. Deep knowledge and passion for luxury watches, including familiarity with prominent brands and their product offerings. Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with clients. Strong negotiation skills and a customer-centric approach to sales, prioritizing customer satisfaction above all else. Highly organized with the ability to multitask in a fast-paced retail environment. Professional appearance and demeanor, reflecting the luxury standards of our brand. Benefits: Competitive salary commensurate with experience, plus commission and performance-based incentives. Health and wellness benefits package, including medical, dental, and vision coverage. Ongoing training and professional development opportunities to enhance your skills and expertise in luxury watch sales.

Join an esteemed luxury retailer, renowned for its exquisite collection of high-end timepieces. We curate a world-class shopping experience, offering discerning clientele access to the finest luxury watches from prestigious brands across the globe. Position Overview: We are seeking a passionate and experienced Luxury Watch Sales Specialist to join our dynamic team. The ideal candidate possesses a deep understanding of the luxury watch market, impeccable sales skills, and a commitment to providing unparalleled customer service. This is an exciting opportunity to showcase your expertise and elevate the shopping experience for our elite clientele. Essential Duties & Responsibilities: Develop and maintain a comprehensive knowledge of our luxury watch brands, including their history, craftsmanship, and technical specifications. Provide personalized assistance to clients, guiding them through the selection process and offering expert advice to meet their individual preferences and requirements. Cultivate strong relationships with existing clients while actively seeking opportunities to expand our customer base through networking and client referrals. Drive sales performance by meeting and exceeding revenue targets, consistently delivering exceptional service to exceed customer expectations. Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation. Qualifications: Minimum of 3 years of experience in luxury watch sales or a related field, with a proven track record of success in achieving sales targets. Deep knowledge and passion for luxury watches, including familiarity with prominent brands and their product offerings. Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with clients. Strong negotiation skills and a customer-centric approach to sales, prioritizing customer satisfaction above all else. Highly organized with the ability to multitask in a fast-paced retail environment. Professional appearance and demeanor, reflecting the luxury standards of our brand. Benefits: Competitive salary commensurate with experience, plus commission and performance-based incentives. Health and wellness benefits package, including medical, dental, and vision coverage. Ongoing training and professional development opportunities to enhance your skills and expertise in luxury watch sales.

The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company. Core Accountabilities and Responsibilities 5-star Concierge Service Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach. Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries. Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction. Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist. Stylist Partnership Development Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth. Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked. Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements. Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish. Knowledge and Process Execution Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support. Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement. Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction. Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems. Cross-functional Collaboration Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success. Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives. Required Knowledge, Skills, and Abilities Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced Strong problem-solving, communication, and relationship management skills. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy. Providing fit and product advice, ideally within apparel, tailoring, or styling environment. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business. Required Education and Experience Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred. 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services. Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools. Familiarity with building successful rapport and loyalty with clients. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.). Travel There is minimal anticipated travel required for this position. Annual and Semi-Annual Company Conferences, usually in the DFW area This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.

We are looking for a full-time Store POS Support Specialist to join the Store Support Help Desk department. You will be an ideal candidate if you are confident in your ability to learn new tasks quickly and pay close attention to detail. You understand how to operate the POS registers. You lead by example and represent yourself positively and professionally. You can execute tasks successfully with minimal supervision, and you are friendly, outgoing, and communicate well with associates and customers POSITION RESPONSIBILITIES: • Responds to telephone calls, emails and other requests for support. • Process shipping of POS equipment to stores. • Coordinate problem resolution across internal departments. • Basic knowledge of commonly used concepts, practices, and procedures within store operations. • Relies on pre-established instructions and guidelines to perform the functions of the job. KNOWLEDGE AND SKILLS PREFERRED: • Minimum 1-2 years of store retail experience • Excellent verbal communication skills • Ability to think on your feet and solve problems quickly. • Organized and self-motivated • Computer skills that will allow easy navigation through software products to reset passwords, MS Office, call tracking, and email. SCHEDULE / HOURS: We are looking to staff the Store Support Help Desk with associates who have flexible work schedules to cover our normal office hours below, as well as the extended office hours that occur during November and December. This position will also be involved in the after-hours emergency Line rotation. • Monday-Friday 7:00 AM to 8:00 PM • Saturdays 9:00 AM to 8:00 PM • Sundays 10:00 AM to 7:00 PM

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Work with installers/professional customers to develop sales relationships. Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner. Ensure delivery vehicles are serviced and maintained according to company standards. Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices. Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensures customers' new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly. Assist on front counter as needed and, on the retail counter as needed. Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed. Assist with customer labor claims, making sure they are processed quickly and efficiently. All other duties as assigned. SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES Required: Strong background in mechanics. Above average communication skills. Desired: Hands-on knowledge of automotive repairs. ASE Certification. Fluency in multiple languages (Spanish is highly desired). O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ...@oreillyauto.com or call (800) ###-#### option , and provide your requested accommodation, and position details.

The Direct Sales Specialist will be responsible for developing and nurturing Business to Business (B2B) and Bulk Sales relationships, starting from lead generation to lead conversion. This role will collaborate with internal and external partners as needed to develop processes and new capabilities needed to meet the B2B and Bulk customers' expectations. The role will serve as the primary point of contact for B2B & Bulk customers in the field. This role will also act as the bridge to the Merchant and Operations capability needed to support sales and delivery of inventory to the B2B & Bulk customer. They will identify key business opportunities within their district, utilizing insights from existing B2B partnerships, lead generation tools, market research and outreach to establish new B2B & Bulk partnerships. Essential Duties and Responsibilities (Min 5%) Identify, develop, and grow B2B & Bulk Sales relationships with Life Out Here event centers, venues, and businesses within assigned area/district. Create relationships and processes needed to bridge Sales to Merchant Inventory and Delivery Capabilities to meet the B2B & Bulk customers' needs. Achieve monthly, quarterly, and annual sales/revenue goals as assigned. Identify and deploy new capabilities required for the B2B & Bulk customer. Manage and maintain KPI's, Metrics, and financial reporting needed to sustain successful B2B & Bulk Sales relationships and growth. Serve as subject matter expert and main point of contact for the B2B & Bulk customer to inform on enhancements or new capabilities for inventory and delivery needs. Conduct local market research to identify sales leads, planning and executing cold outreach to identified leads, closing sales with identified leads to achieve revenue goals. Establish and maintain solid business relationships with internal partners locally and at the Store Support Center for the support needed to sustain B2B & Bulk customer relationships, ensuring Legendary Service, and financial outcomes are achieved. Keep informed on competitive and industry insights related to current and developing B2B models as well as Life Out Here event centers, businesses and venues. Hold accountability to maintain Customer Loyalty within assigned area/district including but not limited to resolution of Customer issues and analyzing reporting to identify and overcome customer satisfaction opportunities. Take the initiative to support selling initiatives (GURA): Greet the Customer Uncover the Customers' needs Recommend products Ask for the Sale Required Qualifications Experience: Minimum of one year in an Outside Sales role, preferred in B2B & Bulk sales or sales to large event centers/venues. Preferred experience partnering with retail operations needed to support B2B & Bulk sales customers. Education: Bachelor's degree in business, operations, logistics, supply chain, or related field preferred. High School diploma required. Any suitable combination of education and experience will be considered. Professional Certifications: N/A Preferred knowledge, skills or abilities Other knowledge, skills, or abilities: Advanced computer skills with advanced ability in Microsoft PowerPoint, Word, Excel, Outlook, and OneNote. Knowledge and understanding of B2B Sales tools and processes. Strong communication (verbal, listening, and written), leadership and interpersonal skills. Analysis and problem-solving skills. Ability to leverage relationships to accomplish sales and profitability goals. Strong negotiation skills. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Work varied hours, days, nights, and weekends as business dictates. Must have a valid driver's license. Working Conditions Hybrid / Flexible working conditions Travel required 50% - 75% to customer sites & districts, TSC Stores and DCs Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Driving a vehicle Reaching overhead Lifting up to 50 pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.

Digital Campaign Specialist Status: Full time (Non-Exempt) Dept Number: 600 Dept Name: Web Hourly: $27 - $34 DOE Benefits: Medical, dental, vision, stock purchase program, 401k, product discount About Zumiez Digital At Zumiez, we connect with our customers through authenticity, creativity, and individuality. We tell stories that link our digital world to our stores and communities. Every campaign we launch is designed to bridge that gap and blow minds with trend-right, culture-driven, and uniquely Zumiez experiences. The talented, hard-charging digital team at Zumiez is looking for some expert help. We're busy evolving Zumiez.com, Zumiez.ca, and Zumiez App to become a world-class omnichannel sales and marketing tool for our brands, our customers and our store staff. We're looking for an experienced and capable Digital Campaign Specialist to join our dynamic digital marketing team. Overview The Digital Campaign Specialist is a hands-on strategist and executor responsible for bringing Zumiez campaigns to life across paid ads, push notifications, and text marketing. This role blends creative collaboration, vendor and platform management, and performance analysis focused on driving meaningful customer connection and store engagement. In partnership with the Email Marketing Manager, you will plan and execute digital campaigns, leveraging customer segmentation, across paid media, push notification, and text marketing. You'll partner with our design, brand, and merchandising teams to make sure every campaign looks and feels like Zumiez, while working with vendors and platform reps to ensure performance and optimization are always on point. What You'll Do Plan and execute full-funnel digital campaigns across ad platforms, push notifications, and text marketing that connect customers to products, stores, and exclusive brand experiences. Collaborate with internal creative and brand teams to develop campaign assets, messaging, and experiences that align with Zumiez's authentic and edgy voice. Work with external ad partners and platform reps to optimize performance, stay ahead of trends, and identify new opportunities for growth and experimentation. Build and manage audience segments for push notifications and text marketing, ensuring communications are targeted, timely, and integrated with broader campaign strategies. Monitor and analyze performance across digital campaigns, adjusting accordingly so channel goals and ROI are met. Maintain strong cross-department collaboration, connecting marketing, merchandising, and customer experience teams to ensure cohesive storytelling and consistent execution. Report on results with clear, actionable insights, identifying wins, learnings, and opportunities for creative or strategic improvement. What You Bring · 2-4 years of experience managing digital marketing segmentation & campaigns across paid media, push notifications, and text channels. · Test and Learn mindset. Comfortable creating A/B tests, analyzing and reporting on results. · Strong understanding of text marketing, ad platforms (Google, Meta, TikTok, etc.) and app push notifications. · Analytical mindset comfortable interpreting data and using insights to optimize performance. · Excellent communication and project management skills with the ability to coordinate across creative, technical, and brand teams. · Deep appreciation for youth culture, brand authenticity, and the unique voice of Zumiez. We are looking for a candidate that is the right fit to make this a rewarding and successful experience. Below are some of the attributes we've seen as meaningful to succeed in this role: You believe in continuous learning - As our industry changes continuously, you always love to learn both the underlying technology and the business motivations of our customers, constantly finding new ways to improve our solutions and processes to make valuable contributions for our customers. You are a collaborator - You enjoy working with cross-departmental teams including digital, design, brand marketing, analytics, operations and support. You are a great listener - Our goal is continuously adapt to the changing needs of the customer and industry. You are in tune with your customers, peers, industry trends and are receptive to what the market needs. You are ready to contribute to rapid growth within a dynamic and fun company culture! You'll Fit Right In If You • Thrive in a fast-moving, creative, and collaborative environment. • Love blending creative storytelling with data-driven marketing. • Naturally bridge teams and ideas to make campaigns stronger together. • Are passionate about connecting digital experiences to real-world communities and store culture. Pay & Benefits Key Points · Health, vision, and dental insurance · Basic life insurance and supplemental voluntary life insurance · Disability insurance · 401(k) plan · Employee stock purchase plan · Paid parental leave · Vacation · Employee Assistance Program · Healthcare Flexible Spending Account (FSA) · Dependent Care Flexible Spending Account (FSA) · Zumiez merchandise discount · Bonus eligibility Reports To Group Manager, Digital Marketing Travel Required Approximately 5% annually Key Partners Zumiez Digital 3 rd Party Ad Partners Zumiez Events Team Zumiez Brand Marketing & Loyalty Team PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to use hands and/or fingers to handle, or feel; reach with hands and arms; and talk or hear. Prolonged periods of sitting at a desk and working on a computer. The employee may occasionally lift and/or move up to thirty pounds. • Work environment: While performing the duties of this job, the employee will work in an office environment. The noise level is generally moderate. Role is Monday-Friday 8am - 5pm plus nights and weekends, based on business needs.

ABOUT US K&L Wine Merchants is widely recognized as one of the leading independent wine retailers in the United States. We offer a world-class selection of wine, spirits, and beer at five retail locations and through our website. We are a growth-minded company made up of a tight-knit team dedicated to providing excellent, knowledgeable service to our loyal customers. If you are seeking an exciting career and an ‘all-access pass' to the business and culture of wine and spirits, K&L Wine Merchants is the perfect match! BENEFITS Medical/Dental/Vision insurance - K&L pays 100% of individual premium. FSA/HSA availability to support healthcare and dependent care expenses. 401k plan, with company contribution. 3 weeks of paid time off per year - time off accrual increases at 5 years of service 8 paid holidays. Generous product discount. Weekly staff tasting and sales training; exposure to world-class products and producers. Opportunities to advance in the wine and spirits industry. WHAT WE'RE LOOKING FOR Our ideal Digital Private Client Specialist will support client engagement and growth through CRM management and digital marketing execution. This role focuses on implementing segmentation strategies, managing targeted email offers, and maintaining client databases within HubSpot to service a large digital client base efficiently. As as Digital Ptivate Client Specialist, you will identify and qualify leads for the Private Client sales team through digital client interactions and data analysis. PRINCIPAL RESPONSIBILITIES Actively cultivate, engage, and support top-producing clients. Execute client segmentation within HubSpot CRM using purchase history, behavioral data, and client feedback. Researchand generate leads for the private client team to ensure proper assignment and onboarding. Manage email marketing campaigns and automated workflows under senior guidance. Maintain client database accuracy and updates segmentation criteria regularly. Support content development for digital campaigns and promotional offers. Monitor campaign performance metrics and generates basic reporting. Provide personalized shopping experiences by presenting custom product sets aligned with clients' needs and preferences. Processes digital orders and manage client inquiries across multiple communication channels. Assist with delivery coordination and order fulfillment logistics. Execute day-to-day CRM operations including data entry and list management. REQUIREMENTS Outstanding customer service and account management skills with proficiency in CRM platforms. Excellent written, verbal, and interpersonal communication skills with engaging digital presence. Strong problem-solving and critical thinking abilities. Exceptional time management and organizational skills. Ability to work effectively both independently and collaboratively within a team environment. Advanced skills in Office 365, Tableau and HubSpot CRM. Flexibility to work varied schedules including early/late hours as business needs require. Demonstrated experience with email marketing platforms and database management. Strong attention to detail and organizational skills. Comfort with data analysis and basic reporting functions. Professional certification (WSET, CMS, CSW, CWE) or equivalent knowledge derived through work experience. Bachelor's degree preferred. PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Ability to perform desk-based work for all or the majority of an 8-hour shift. Ability to concentrate on individual tasks and make and receive phone calls in an open plan office environment. Dexterity to enter and retrieve data using a computer keyboard and to operate standard office equipment. Ability to lift and carry up to 50 lbs. on occasion. Ability to load, unload, and operate a hand truck safely. Join us at K&L Wine Merchants and be a part of a unique journey in the world of wine and spirits, where your expertise and passion will help shape the future of our company and the experiences of our loyal customers. K&L Wine Merchants is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law

The Client Success Specialist will be responsible for supporting Account Managers in delivering exceptional service and strategic support to key clients across the Wealth Management and Investment Company segments. This role is focused on increasing engagement, preventing churn, and driving net retained revenue by owning specific success motions, operational reviews, and renewal strategies for designated client tiers. A successful candidate will work cross-functionally to execute scheduled reviews, manage client health, and act as an advocate for client needs internally. Key Responsibilities: • Strategic Account Support: Partner with Account Managers to provide strategic client support across key account segments. Includes leading monthly client success reviews for clients, managing the success program for designated clients, conducting quarterly success reviews for Tier 1 clients, and providing support for Tier 2 renewal processes by request. • Churn Mitigation and Client Health Monitoring: Responsible for proactively monitoring client engagement, satisfaction, and product usage to identify accounts that may be at risk of churn. Develop and execute account-specific plans to address risks, support client goals, and improve the overall health of each relationship. • Renewal Strategy and Execution: Own the 120-day renewal planning process for assigned accounts. Collaborate with AMs and cross-functional teams to ensure timely preparation and execution of renewal strategies, helping secure contract renewals and maximize client retention. • Operational Reviews and Communication: Lead and document operational business reviews with clients, ensuring regular, structured touchpoints to evaluate progress, align goals, and identify opportunities for added value. Maintain clear and ongoing communication with clients and internal stakeholders throughout the engagement lifecycle. • Client Advocacy and Enablement: Act as a dedicated client advocate, ensuring that client needs and feedback are represented internally across product, support, and leadership teams. Lead client engagement efforts, promoting program adoption and consistent value delivery. • Performance Measurement: Performance is measured by client engagement, reduction of churn, and impact on net retained revenue. The role has a direct influence on compensation through retention outcomes. Skills/Qualifications: • Minimum of 2 years of experience in Client Experience, Client Success, or a related field within the financial services and/or SaaS industry. • Experience with Red Oak software and/or the 4U platform is highly desirable. • Proficiency in CRM software; Salesforce, Freshdesk, Zendesk preferred. Experience with project management methodologies and tools, preferred. • Strong analytical and problem-solving skills with the ability to interpret client data and feedback. • Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. • Proven leadership experience with the ability to inspire and build a team. • Deep understanding of client-centric practices and a passion for delivering exceptional client experiences. Work Structure: Red Oak values the energy and creativity that comes from working together in person. To support this cultural element, this hybrid role is based out of our Cedar Park HQ with a minimum of 3 days (Tues-Thurs) in the office each week.

The Client Success Specialist will be responsible for supporting Account Managers in delivering exceptional service and strategic support to key clients across the Wealth Management and Investment Company segments. This role is focused on increasing engagement, preventing churn, and driving net retained revenue by owning specific success motions, operational reviews, and renewal strategies for designated client tiers. A successful candidate will work cross-functionally to execute scheduled reviews, manage client health, and act as an advocate for client needs internally. Key Responsibilities: • Strategic Account Support: Partner with Account Managers to provide strategic client support across key account segments. Includes leading monthly client success reviews for clients, managing the success program for designated clients, conducting quarterly success reviews for Tier 1 clients, and providing support for Tier 2 renewal processes by request. • Churn Mitigation and Client Health Monitoring: Responsible for proactively monitoring client engagement, satisfaction, and product usage to identify accounts that may be at risk of churn. Develop and execute account-specific plans to address risks, support client goals, and improve the overall health of each relationship. • Renewal Strategy and Execution: Own the 120-day renewal planning process for assigned accounts. Collaborate with AMs and cross-functional teams to ensure timely preparation and execution of renewal strategies, helping secure contract renewals and maximize client retention. • Operational Reviews and Communication: Lead and document operational business reviews with clients, ensuring regular, structured touchpoints to evaluate progress, align goals, and identify opportunities for added value. Maintain clear and ongoing communication with clients and internal stakeholders throughout the engagement lifecycle. • Client Advocacy and Enablement: Act as a dedicated client advocate, ensuring that client needs and feedback are represented internally across product, support, and leadership teams. Lead client engagement efforts, promoting program adoption and consistent value delivery. • Performance Measurement: Performance is measured by client engagement, reduction of churn, and impact on net retained revenue. The role has a direct influence on compensation through retention outcomes. Skills/Qualifications: • Minimum of 2 years of experience in Client Experience, Client Success, or a related field within the financial services and/or SaaS industry. • Experience with Red Oak software and/or the 4U platform is highly desirable. • Proficiency in CRM software; Salesforce, Freshdesk, Zendesk preferred. Experience with project management methodologies and tools, preferred. • Strong analytical and problem-solving skills with the ability to interpret client data and feedback. • Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. • Proven leadership experience with the ability to inspire and build a team. • Deep understanding of client-centric practices and a passion for delivering exceptional client experiences. Work Structure: Red Oak values the energy and creativity that comes from working together in person. To support this cultural element, this hybrid role is based out of our Cedar Park HQ with a minimum of 3 days (Tues-Thurs) in the office each week.