We're not just crafting cold brew, we're
revolutionizing
the beverage industry. At Java House, our
Peel & Pour Pods
are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just
amazingly smooth
and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat!
JOB DESCRIPTION
We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment.
RESPONSIBILITIES
Serve as the primary point of contact for all Java House B2B and B2C customers
Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts
Handle all inbound calls and emails in an appropriate manner
Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner
Build strong relationships with customers and retail partners to support long-term loyalty
Maintain detailed and accurate records of customer interactions using CRM (Salesforce)
Provide all feedback to internal teams to improve service, product quality, and processes
Track and report order shorts, and lost sales and identify root causes
QUALIFICATIONS
Bachelor's degree in marketing, business administration, or related field
3-5+ years' experience in customer service role; 1+ year in leadership role
Proficiency in CRM and ERP software and Microsoft Office Suites
Ability to read and analyze Power BI reports and dashboards
Knowledge in food and beverage, retail, or consumer packaged goods industry preferred
KNOWLEDGE AND SKILLS
Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others
Commitment to understanding and meeting customer needs while maintaining a positive customer experience
Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner
Solution-oriented problem solving with attention to detail and accuracy in handling information and data
Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities
Proactive in identifying and addressing issues before they arise
Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
$61k-118k yearly est. 2d ago
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Real Estate Team Lead
Vylla
Team manager job in Indianapolis, IN
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$37k-75k yearly est. 3d ago
Office Manager
Twin City Staffing 4.5
Team manager job in Indianapolis, IN
Twin City Staffing is hiring an office manager for a small but high-performing manufacturing facility in Indianapolis, IN. This hands-on role supports daily office operations while assisting with shipping, order entry, and coordination across departments. With a team of approximately 12 employees, this position is ideal for someone who enjoys wearing multiple hats and being a key part of a close-knit manufacturing environment.
Location: Indianapolis, IN
Wage: $24 - $26/hr. (based on experience)
Hours: 7 am - 3:30 pm, Monday - Friday, Full-time, stable schedule with early Friday wrap-up
Benefits of the office manager:
Competitive salary
Stable work schedule with early Fridays
Opportunity to work alongside industry certifications, including NADCAP
Career growth in a collaborative, team-focused environment
Comprehensive medical insurance
Dental and vision coverage
Flexible Spending Account (FSA)
Life insurance
Short- and long-term disability coverage
Accident and critical illness insurance
Duties of the office manager:
Oversee daily office operations and improve administrative workflows
Support shipping, order processing, and general plant coordination
Manage office supplies, inventory, and equipment needs
Process invoices, track expenses, and work with vendors
Coordinate schedules, meetings, and internal communications
Assist with onboarding and employee support activities
Help organize meetings, events, and team initiatives
Serve as a point of contact between office staff, leadership, and outside partners
Ensure office practices align with safety and compliance standards
Requirements of the office manager:
Previous office management or administrative experience, preferably in manufacturing
Comfortable working in a small-team, hands-on environment
Strong organizational and communication skills
Ability to multitask and support both office and operational needs
Experience with shipping, order entry, or production support is a plus
Attention to detail with a focus on efficiency and compliance
Additional Information:
Apply today! To learn more about this office manager position, contact Nancy at 763-571-7077.
EOE: Twin City Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$24-26 hourly 22h ago
Team Lead, Clinical Care Review
Caresource 4.9
Team manager job in Indianapolis, IN
The Team Lead, Clinical Care Review is responsible for providing direct oversight of Clinical Care Review (CCR) employees and overseeing day-to-day workflow within the CCR team.
Essential Functions:
Provide direct oversight of CCR employees and oversee day-to-day workflow within the CCR team
Ensure all direct reports are performing at minimum quality and productivity standards or better
Understand complexities of health conditions and services
Develop plan for management of workload after analyzing trends and act as advocate for CCR team
Provide feedback, guidance, orientation, training and ongoing resources to CCRs and pre-authorization team
Standardize activity and outcome reporting for department initiatives and programs including documentation required by the State and accrediting bodies
Responsible for utilization review and discharge planning activities for CareSource members
Monitor and ensure appropriate delivery of healthcare services in cost-effective manner
Assist manager and director in development of process improvement activities and refining of processes that facilitate cost-effective utilization and appropriate levels of care
Act as a liaison between Care Management, Claims, Enrollment, Customer Service and other areas as needed to assist in problem resolutions
Perform audits of CCR team members to ensure compliance with CareSource policies, processes, regulatory requirements, NCQA utilization review guidelines and standards, and URAC review guidelines
Provide input into CCR team evaluations and assist with development of team goals
Design and present UM informational meetings as needed
Responsible for attending state hearings as necessary
Perform any other job duties as requested
Education and Experience:
Graduate level degree as a mental health professional or Bachelor of Science degree in Nursing or equivalent years of relevant work experience is required
One year of Utilization Management/Utilization Review experience required
Minimum of five (5) years clinical experience preferred
Certified Care Manager experience is preferred
Competencies, Knowledge and Skills:
Basic computer skills
Basic proficiency in Microsoft Word and Excel
Communication skills
Management skills
Prior supervisory skills
Ability to work independently and within a team environment
Attention to detail
Familiarity of the healthcare field
Critical listening and thinking skills
Training/teaching skills
Negotiation skills/experience
Proper grammar usage
Time management skills
Proper phone etiquette
Customer service oriented
Decision making/problem solving skills
Leadership experience and skills
Licensure and Certification:
Current, unrestricted license as a Registered Nurse (RN) or a mental health professional (i.e. Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), etc.) is required. This listing may not include all acceptable licenses; please refer to your state licensing board for complete information on licensure requirements for your state or practice.
Compact RN license or Multi-state Counselor/Social Worker licensure is preferred
MCG Certification preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-JM1
$72.2k-115.5k yearly 3d ago
SR Operations Supervisor
Central Transport 4.7
Team manager job in Indianapolis, IN
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company.
Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance.
Shift: Monday - Friday: 2:00pm - 12:00am (midnight)
Salary: $70,000 - $85,000 USD
Operations Supervisor
Ideal Candidate Requirements:
· Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry)
· Strong leadership qualities
· Desire to surround customer with excellence in service
· High aptitude for technology
· The ability to multi-task while being detail oriented
· Excellent written and verbal communication skills
· An Associates or Bachelor's Degree, preferred but not required
Duties include, but are not limited to:
· Oversee inbound operations for your designated section of the terminal dock
· This includes the process of loading/unloading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight.
· Route plan, load plan, and on road dispatch the local driver staff as needed.
· Provide leadership and accountability to a team of drivers and dock workers.
· Monitor dock production, ensuring facility Key Performance Indicator goals are met and/or exceeded.
· Maintain a safe work environment compliant with state and federal DOT/OSHA standards.
· Ensure company operational model compliance.
· Support a culture of excellence in quality of product to internal and external customers
· Flexibility to cover varying shifts as business levels increase
$70k-85k yearly Auto-Apply 60d+ ago
Manager, Customer Support
Innovation Associates, Inc.
Team manager job in Indianapolis, IN
The Role:
The Manager, Customer Support is a key leader within the Customer Operations organization, partnering closely with the Sr. Director of Customer Operations to oversee a high-performing Tier 1 support team responsible for delivering exceptional service at first contact. This role provides daily leadership to Tier 1 technicians, with a focus on expert communication, accurate case management, efficient triage, and appropriate escalation of customer concerns.
This leader enhances intake processes, strengthens workforce management practices, and ensures customers receive timely, high-quality support during core business hours. The Manager helps team members navigate customer inquiries, understand business procedures, and consistently deliver on customer expectations. They also monitor team performance and drive improvements in customer satisfaction by promoting timely responses, adherence to process, and a culture of customer obsession.
What you'll do:
Operational Leadership & Performance
Create, refine, and enforce standard operating procedures (SOPs) to support iA's rapid growth by analyzing KPIs and implementing data-driven improvements.
Direct and manage daily activities of Tier 1 support personnel with emphasis on communication and soft skills, accurate triage, attention to detail, and thorough case documentation.
Coach, mentor, and evaluate team performance on a daily, weekly, and monthly basis to achieve and exceed KPIs and service goals.
Identify and execute improvement opportunities across Customer Operations to elevate service quality and operational efficiency.
Customer Experience & Quality
Model and reinforce a culture of empathy, ownership, and customer obsession by ensuring every interaction reflects genuine care and a commitment to exceeding expectations.
Maintain and enforce best-in-class customer service practices through consistent quality monitoring, coaching, and feedback.
Support entitlement verification, order processes, RMAs, and other customer-related actions within iA support plans.
Workforce & Queue Management
Analyze contact drivers and trends to ensure appropriate staffing levels across hours of operation.
Oversee scheduling, shift bidding, and real-time queue management to maintain scalable support coverage, including participation in 24x7 operational readiness.
Utilize WFM practices or tools to optimize agent utilization and ensure service level adherence.
Critical Incident Management
Support iA's critical incident processes by leading response teams, assigning resources, using priority frameworks, and leveraging rapid notification systems.
Who you are:
Bachelor's degree (or equivalent experience).
Minimum 2 years of experience leading customer service or technical support teams with a track record of achieving high-quality support outcomes.
Experience with workforce management practices, including scheduling, shift bidding, and data analysis.
Strong consultative, communication, and stakeholder-influencing skills.
Familiarity with post-contact or transactional NPS survey processes and feedback loops.
Demonstrated business acumen and understanding of scaling support in growing organizations.
Proficiency with CRM platforms (e.g., Salesforce) and automated alerting systems (e.g., PagerDuty).
Proficient in Microsoft Office Suite.
Ability to work independently in a fast-paced environment with evolving priorities.
Understanding of core contact center disciplines such as workforce management and quality assurance.
It would be great if you also have:
Prior experience directly leading teams of 10 or more.
Experience with Windows operating systems
Driven and motivated to learn new technology and practices
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.
Compensation:
The estimated base annual salary range for this position is $77,605 to $104,995, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.
What are the perks?
Generous time off policy that allows you to put your family first
Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
Competitive benefits, salary, and talent development opportunities
Commitment to professional development and working for a company where your voice is heard
More about iA:
iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.
Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.
Our Products:
Software
Modular Hardware
Sophisticated Counting and Collation Devices
Our Core Values:
Solutions Driven
Customer Centric
Championing Diversity
Empowering Ownership
Trust Daringly
To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube!
iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$77.6k-105k yearly Auto-Apply 7d ago
Customer Experience, Program Manager | Central Region
Irhythm Technologies 4.8
Team manager job in Indianapolis, IN
Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Position: Program Manager, Customer Experience
Location: Remote - National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
* Ability to perform role effectively for an average of 6 opportunities concurrently.
* Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
* Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
* Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
* Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
* Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
* Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
* Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.
* Accountable to prioritizing work that meets the needs of iRhythm business goals
* Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
* Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
* Bachelor's degree required, Master's degree preferred:
* Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
* Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
* Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
* Strong communication and presentation skills
* Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
* Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
* Strong understanding of the healthcare landscape and experience in cardiology preferred
* Ability to multi-task and prioritize in a fast-paced environment
* Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
* Must be able to travel up to 50%.
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$112,000.00 - $145,000.00
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at *********************
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see *********************************************************************************** and *****************************************
$42k-69k yearly est. Auto-Apply 46d ago
Customer Service Manager - State Farm Agent Team Member
Kellie Taylor-State Farm Agent
Team manager job in Indianapolis, IN
Job DescriptionBenefits:
4 day work week
Licensing bonus
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Flexible schedule
401(k)
ABOUT OUR AGENCY:
Ive been a State Farm agent since September 2019, but I bring more than 20 years of insurance experience to the table, including work as a claims adjuster and in agency leadership. That background allows me to coach and mentor my team with practical knowledge and a genuine desire to help them grow.
Im a proud graduate of Purdue UniversityIndianapolis, where I earned my B.S. in Psychology, and Indiana Wesleyan University, where I completed my MBA. As a family-owned agency with two children of my own, staying connected to the community is a big part of who I am. I serve as a Board Member for Project Will, supporting young adults with behavioral health challenges, and Im an Indy Chamber Ambassador, helping welcome new businesses and strengthen local connections across Indianapolis.
Our office culture is friendly, laid-back, and growing, with a true work hard/play hard mentality. What sets us apart is our focus on growing personally, professionally, and physically, while still maintaining strong work/life balance. We believe in giving 100 percent when were at work and 100 percent to our lives outside of it. Service is also a core value for us. We volunteer quarterly as a team, most recently partnering with the You Feed Them Mission to support 70 local families.
We currently have four team members and offer meaningful benefits including a 4-day work week opportunity, a health care subsidy, PTO and paid holidays, a 401k, disability and life insurance, no weekend hours, and company-paid training. Were looking for someone who is a true self-startersomeone who believes they can make a difference, is rooted in their community, and has a history of success. If you're motivated, caring, and ready to grow with a supportive and encouraging team, youll feel right at home here.
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Kellie Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the agency team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
QUALIFICATIONS:
3-5 years of sales or insurance experience, State Farm experience preferred.
Leadership and organizational skills.
Communication and problem-solving abilities.
Must be currently licensed (Property/Casualty and Life/Health).
$25k-46k yearly est. 26d ago
Dental Office Manager
Elite Dental Partners 4.1
Team manager job in Fishers, IN
Job Description
SIGN-ON BONUS AVAILABLE!
A team that is aligned and patient-focused creates a great environment for patients, and for you as a member of the team. This is what we strive to be and who we want to join us in providing the best care possible for patients to help our communities be healthier, feel better, and smile with confidence.
We are seeking an Office Manager that shares our passion for patient care and education to lead the team.
Responsibilities
Manage business operations to exceed goals including scheduling, revenue optimization, expense control, and P&L responsibility including forecasts
Partner with the Dentist(s) to lead the team by developing a collaborative, positive environment to support each member's success and development
Work closely with other departments to ensure proper support for practice operation
Deliver a superior patient experience demonstrating responsiveness and sensitivity to patient needs
Complete all administrative tasks accurately and timely
Qualifications
Bachelor's degree in a business or healthcare discipline preferred
Three (3) years management experience to include P&L oversight. Dental, medical, healthcare, or retail management experience is preferred
Knowledge of dental insurance and explanation of benefits preferred
Excellent time management and analytical skills with the ability to quickly resolve issues
Excellent communication skills with both the team and patients
Proficient with Microsoft Office products and working with dental software, experience with Dentrix preferred
Benefits
As a valued team member, you'll enjoy a rewarding career with growth opportunities and a comprehensive benefits package. Benefits for Office Managers include:
Medical, Dental, and Vision Insurance
Life Insurance, Short-Term and Long-Term Disability Insurance
Flexible Spending Accounts
Wellness Program
Paid Time Off and Paid Holidays
Quarterly Bonus Opportunities
Employee Referral Program Bonuses
401k
Career Growth Opportunities
An equal opportunity employer and an advocate for diversity and inclusion
Salaried Rate$60,000-$65,000 USD
We take great pride in helping our communities be healthier, feel better, and smile with confidence. Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible.
Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.
$60k-65k yearly 7d ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Indianapolis, IN
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 9d ago
Customer service
Open Road Staffing 4.3
Team manager job in Indianapolis, IN
The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred
Compensation based on experience
Paid breaks and employee meals
Must fill out paper application
1155 e stop 11 rd
13173008748
Www.thetamaleplace.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-39k yearly est. 1d ago
Front Office Manager- Courtyard by Marriott, Indianapolis South
Paycor Hospitality LLC
Team manager job in Indianapolis, IN
Job Description
FRONT DESK MANAGER
REPORTS TO: General Manager
STATUS: Non-Exempt
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
· DUTIES AND RESPONSIBILITIES:
Daily:
· Supervises workload during shifts.
· Maximizes room revenue and occupancy by reviewing status daily. Analyses rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
· Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
· Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
· Monitor all special guests and requests.
· Review daily front office work and activity reports generated by Night Audit.
· Monitor high balance guest and take appropriate action.
· Verifies that accurate room status information is maintained and properly communicated.
As assigned:
· Prepares performance reports related to front office.
· Along with the Assistant General Manager or the General Manager and Housekeeping Manager, conducts schedule Brand Standard audits, to ensure hotel meets quality assurance standards;
· Ensures all required training is completed by Front Desk staff members
· Along with the GM/AGM, completes front desk staff members' performance evaluation reports.
Ongoing:
· Trains, cross -trains, and retrains all front office personnel.
· Participates in the selection of front office personnel.
· Schedules the front office staff.
· Evaluates the job performance of each front office employee.
· Monitors Guest Satisfaction scores and implements strategies to improve it;
· Maintains working relationships and communicates with all departments.
· Resolves guest problems quickly, efficiently, and courteously.
· Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
· Reviews and completes credit limit report.
· Works within the allocated budget for the front office.
· Enforces all cash-handling, check-cashing, and credit policies.
· Conducts regularly scheduled meetings of front office personnel.
· Upholds the hotel's commitment to hospitality.
· Ensure implementation of all hotel policies and house rules.
· Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
KNOWLEDGE, EXPERIENCE AND REQUIREMENTS:
· Must be able to read, speak, write, and understand the primary language used in the workplace.
· Schedule flexibility and ability to cover shifts in case of an absence of a scheduled front desk staff member;
· Must be able to stand for extended periods of time
· Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
· Excellent organizational and prioritization skills.
· Ability to work well and collaborate with others.
· Superior customer service skills.
· Prior hotel experience is required
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Evening shift
Holidays
Weekends as needed
Ability to Commute:
Indianapolis, IN 46237 (Required)
Ability to Relocate:
Indianapolis, IN 46237: Relocate before starting work (Required)
Work Location: In person
$39k-54k yearly est. 2d ago
Office Manager
OMNI Management Services 4.5
Team manager job in Indianapolis, IN
Homeowners Associaton Management Company- Homeowners Association can be a big job for board members who just want to care for their community. OMNI management services makes that job easier.
Job Description
We are looking for a bright individual with organizational and time management skills who would love to learn and grow with a customer service driven company! In addition to daily operations focus such as filing and answering the phones, our Office Manager will use analytical thinking and industry expertise to streamline processes and elevate our company to a higher level of excellence. Great hours! Beautiful downtown office! Relaxed work atmosphere! Free employee parking! Paid time off! Performance based raises!
Qualifications
Microsoft Operating Systems. Microsoft Office. Excellent Phone Voice. Highly organized. Task focused.
$28k-36k yearly est. 60d+ ago
Front Office, Title Services Manager
Cox Enterprises 4.4
Team manager job in Indianapolis, IN
Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary of $0.00 - $0.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description:
Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN.
Must live in one of the following states: Indiana and Ohio.
This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions.
Job Responsibilities:
* Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
* Maintain and oversee sale day process and flow according to company policies.
* Develop and implement training methods to ensure all employees have essential job skills.
* Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow.
* Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
* Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services.
* Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request.
* Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies.
* Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations.
* Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers.
* Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction.
* Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments.
* Ensure that all customer payments are processed on day of receipt for timely deposit.
* Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports.
* Ensure all cash receipts are handled in accordance with IRS 8300 procedures.
* Administer and supervise all title processing for operating location transactions.
* Assist customers and employees in solving sales related issues.
* Actively work with other departments to create strong relationships and increase efficiencies.
* Supervise dealer registration office and title office as needed to ensure quality service to customers.
* Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
* Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
* Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
* Enforce all company policies and procedures related to employee and customer conduct.
* Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
* Perform other duties as assigned.
Qualifications:
* Equivalent combination of education and work-related experience
* High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~
* Master's Degree and 5 years of relevant experience in related field. ~OR~
* Ph.D and 2 years of relevant experience in related field.
* Automotive Title experience.
* 3- 5 years of office management or supervisory experience.
* Ability to Travel
* Client Servicing
* Customer Service Focus
* Effective communication and interaction skills.
* Effective management, customer service, and organizational skills.
* Comprehensive knowledge of title & DMV laws and regulations.
* Experienced computer and software knowledge essential, including AS400.
* Ability to handle multiple tasks at one time.
* Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception.
* Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software.
Preferred:
* Certified Notary
* Prior Auction experience
Work Environment:
Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$35k-44k yearly est. Auto-Apply 9d ago
Manager - Home Health - Lead a Dedicated Team in Home Health
K.A. Recruiting
Team manager job in Greenwood, IN
Join an outstanding home health organization providing compassionate, patient-centered care. This is an excellent opportunity for an experienced clinical leader to oversee and coordinate home health services while mentoring a highly engaged team.
Shift Details
Day shift, generally beginning between 7:00-8:00 AM and ending around 4:00-5:00 PM. As a salaried position, hours may fluctuate as needed.
Compensation and Benefits
Competitive compensation commensurate with experience.
Shift differentials offered for nights and/or weekends (if applicable).
Comprehensive benefits package and career advancement opportunities.
Why Join Us
Lead a mission-driven home health team
Work for a well-respected, values-based organization
Enjoy excellent benefits and relocation assistance
Make a direct impact on patients' lives in the community
Your Role
Oversee the delivery of effective and efficient care within assigned disciplines
Supervise and mentor professional staff
Participate in budgeting, quality assurance, and regulatory compliance
Drive program improvements and patient satisfaction initiatives
Ensure compliance with state and federal regulations
About the Location
Greenwood, just south of Indianapolis, offers a welcoming community, affordable living, and easy access to cultural, dining, and recreational activities in the greater Indianapolis metro area.
$58k-103k yearly est. 14d ago
Call Center Supervisor
Verida Inc.
Team manager job in Indianapolis, IN
SUMMARY: Supervise staff in accordance with company policies and procedures. Work directly with Management to achieve all Call Center performance and contractual compliance objectives.
ESSENTIAL FUNCTIONS
Ensures adherence to Call Center Policies and Procedures.
Ensure calls are handled efficiently, accurately, and in a timely manner.
Assists staff in resolving complaints or escalated calls.
Coach and mentor staff to achieve optimum performance levels.
Monitor personnel performance and participate in employee performance reviews.
Responsible for staff scheduling to include: employee training/re-training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
Work with Call Center Manager to analyze call center volume. Make recommendations to staffing levels in order to meet Grade of Service goals.
Communicate and coordinate with other Supervisors to ensure Call Center performs as a cohesive unit and meets performance goals.
Complete human resource paperwork.
Other duties as assigned.
REQUIRED SKILLS AND ABILITIES
Ability to work well with people. Strong leadership skills.
Exceptional organization and time management skills.
Positive attitude, good judgment, and strong work ethic.
Demonstrate excellent interpersonal communication skills.
Strong computer skills. Proficiency and speed working in all Microsoft Office products.
Strong organizational skills, including time management and documentation.
Knowledge of telephone call center systems.
QUALIFICATION
Associate's Degree from an accredited college or university and/or commensurate experience in the areas of call center supervisory position.
Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
Previous supervisory experience preferred; at least two or more years of Customer Service experience in a Call Center environment.
$31k-49k yearly est. Auto-Apply 3d ago
CallCenter Team Manager
ACR1.com Commercial Roofing
Team manager job in Muncie, IN
Job DescriptionSalary: $20.00 per hour, plus potential for earning weekly performance bonuses.
Call Center TeamManager
Dept: Sales & Marketing
Reports to: Sales & Marketing Department Manager
Hours: Monday through Thursday - 8:15 am to 5 pm
Friday - 8:15 am to 12:30 pm (
May be longer depending on tasks to be completed)
Employment Type: Full-Time
(36 -40 hours per week)
in an office setting.
MUST HAVE Call Center or related field of experience inmanagement.
Compensation: Hourly rate is $20.00 per hour, plus potential for earning weekly performance bonuses.
Benefits Offered to Full-Time Employees: Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and paid Holidays. All available after the employees introductory period & plan requirements have been met.
(60 days and 1st of the month for health insurance. 90 days for paid holidays and other benefits, per company policy)
POSITION PURPOSE
The Call Center TeamManagers role is to manage six to eight telemarketers (
hereafter referred to as Lead Generators or Call Center Agents
) to develop leads to sell ACR1.COM Commercial Roofing services (
hereafter referred to as ACR
).
ESSENTIAL DUTIES AND BASIC TASKS
Demonstrate knowledge of companys products, services, marketing position and objective.
Represent the company in an honest and professional manner.
Generate daily, weekly, and monthly reports for management to measure telemarketer performance.
Encourage and motivate Lead Generators. Active listening and coaching for Lead Generators.
Import new numbers (prospects) into database to move the sales process along from prospects to contacts and finally to viable leads. Also checking for duplicate leads.
Perform second interviews of potential Lead Generator applicants set up by HR and then provide interview notes and feedback to HR recruiting Assistant.
Assist Lead Generators by emailing, faxing, and/or standard mailing information sheets and packets to potential customers.
Research building ownership and contact information (Look ups).
Responsible for continued training for all Lead Generators after their initial week of formal training.
Scan aerial view of properties to research roof types and sizing.
Generate sales leads by making phone calls out of ACR database, calling old leads, and assisting Lead Generators with calls.
Assist in installation, maintenance, and inventory of all ACR IT and electronic equipment.
Monitor, review, and approve Lead Generator Time Off, Timesheets & Attendance Tracking.
Perform weekly One on Ones with each Lead Generator employee on your team for mentorship and additional training.
Side by Sides monitoring with each Lead Generator.
Establish Smart Goals per sales guidelines for every Newly Hired Lead Generator on your team. Then set a Smart Goal every 6 months after initial hire.
Reviewing Quality Assurance Analysts' reports and scores daily, working with the Lead Generators within 24 hours of a bad Q&A score.
Obtaining approvals for policy exceptions on unusual/duplicate leads from the Sales & Marketing Manager.
Follow and enforce company established policies and procedures.
GOALS
Manage lead costs to achieve $200/lead generated or lower. Work as a Team Leader to Lead Generators to provide steady business for ACR. Assist Lead Generators to achieve both personal and company goals.
QUALIFICATIONS
Must be 18 years of age.
High school diploma or GED required, and some college preferred.
Have at least 2+ years of Management experience. Experience in Sales based business is preferred but not required.
MUST HAVE Call Center or related field of management experience.
Intermediate to advanced computer knowledge and skills including the use of Outlook, Google Chrome, Microsoft Excel, and Word. The position also requires data entry, telephone skills, and minimum basic typing skills.
Some basic experience in Construction Practices is preferred, but not required.
Having knowledge of Microsoft access is preferred, but not required.
Must be able to pass Pre-Employment Drug Screen & provide two forms of I-9 Citizenship approved identification.
Experience in generating leads in the sales process is essential. Use CMS to track customer activities to promote sales and plan strategies for sales enhancement. Telephone sales experience is helpful.
SKILLS/ABILITIES
The Call Center TeamManager must be self-motivated with a sense of urgency. Must be dependable and able to be at work on time, organized, excellent communication skills, persuasive, able to prioritize, manage rejection and keep a positive and professional attitude. Must also be able to effectively manage their time and maximize their productivity. Call Center TeamManager will need to have the ability to connect key concepts and ideas with implementation into daily tasks and projects.
WORKING CONDITIONS
Position requires the ability to work in close contact with other office call center
Lead Generators in a call center office environment. Normal work hours and standard office conditions.
Employees may NOT miss any days during the 1st WEEK of sales orientation and training, or it is an automatic release from employment. After the first week there will be a Sales & Marketing attendance policy and points system that will be adhered to.
CONFIDENTIALITY
ACR utilizes proprietary methods, software and techniques that are of immense value to ACR and others, all of which have been developed at great expense to ACR. It is agreed that employees will maintain the confidential nature of these items and not disclose them to others, nor use them in future employment for a period of two years after leaving the employment of ACR1.COM Commercial Roofing.
******************************************************************************************
About Us:
ACR1.COM Commercial Roofing (ACR) incorporated as Advanced Roofing Systems, Inc inIndianain March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio, and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia and Pennsylvania.
$20 hourly 9d ago
MC Training Team Lead
CSA Global LLC 4.3
Team manager job in Edinburgh, IN
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Camp Atterbury, IN.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon award.
Requirements:
How Role will make an impact:
Acts as MCTT Lead.
Conducts both formal information system operator training and informal over-the-shoulder MCIS training during?collective training event.
Plans, coordinates, and executes individual MCIS and simulation training at squad to corps echelons.
Performs classroom setup, networking of systems and supporting simulations, and instruction on applicable MCIS.
Executes training on the system IAW Army standard Programs of Instruction (POI) following approved course instructional times.
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance.
Bachelors Degree
At least 6 years MCIS teaching experience and is familiar with all MCIS platforms and courseware.
Must be certified and current with Army training doctrine.
Served as assistant instructor for the same courseware;
Has completed a course of study and subsequently completed experience, at a minimum, in the following; Army MCIS, and MCIS software systems, and has completed a formal course of study in the subject(s) to be trained;
Be a subject matter expert who has operated the system; and at least 4 years' service in support to the Army or other defense service.
Contractors should plan during execution for cross training for all personnel to ensure all employees remain operationally and doctrinally relevant.
Why You'll Love this Job:
Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
Daily opportunities to develop new skills
Team environment
What We Can Offer You:
Compensation
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Benefits
Healthcare (medical, dental, vision, prescription drugs)
Pet Insurance
401(k) savings plan
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
AD&D insurance
Company-paid Short-Term and Long-Term Disability
Employee Assistance Program
Tuition Support Options
Identity Theft Program
$27k-36k yearly est. 4d ago
Call Center Relationship Manager
Home Bank SB 4.3
Team manager job in Martinsville, IN
SCOPE
The primary responsibilities of this position are to provide individualized customized services. Other responsibilities include assisting other bank staff in helping customers, as needed.
AREA OF RESPONSIBILITY:
Customer Service
Provides excellent customer service to both internal and external customers
Provides individual customized services to customers
Learns about customers' financial situations and needs and provides advice about the bank's products and services
Works with customers to help them establish new accounts
Works with customers to provide for consumer lending needs
Works with customers to provide support across all digital banking channels
Provides customers with account updates on a timely basis
Assists other bank staff in helping customers as needed, including teller functions
COMPETENCIES:
Communicating
Communicates in a straightforward and assertive fashion
Updates relevant people with timely information
Listens carefully to what others are saying
Respects and considers all opinions, even counter-opinions
Demonstrating Integrity
Assumes responsibility for mistakes and failures
Demonstrates consistency between what is said and what is done
Behaves according to sound ethical and legal standards
Working with Others
Is respectful of others
Balances individual goals with team goals
Builds and maintains productive relationships with people throughout the organization
Adapting to Change
Maintains composure in frustrating situations
Demonstrations flexibility in working with others
Adapts to help others adapt to change
Client Service
Effectively responds to customer needs
Answers customer questions and fully addresses their concerns
Quickly and practically solves customer's problems
Demonstrates appropriate discretion; keeps confidential information private
Representing the Bank
Demonstrates good interpersonal communication and presentation skills
Manages difficult customer situations and treats others with respect
Maintains a neat and professional appearance
Professional Excellence
Demonstrates a consistently high level of professional judgment
Provides customers with accurate and reliable financial information
Demonstrates strong customer service and communication skills
Maintains independent and objectivity in carrying out job responsibilities
Business Development
Develops strong relationships with existing customers
Projects a good impression of the bank and its integrity
Uses contacts in the business community to produce business for the bank
Can think quickly and develop practical solutions to problems
Cross-sells the bank's products and services to customers
Refers bank customers to specialists in other product areas, as needed
JOB KNOWLEDGE:
General business and financial knowledge
Relationship Manager job knowledge
Knowledge of department-related financial services regulations and compliance
Knowledge of fraud: prevention and detection
Knowledge of all digital banking channels
Strong knowledge of the company's products, services and policies
Knowledge of payment systems and ACH as well as their applicable regulatory requirements
COMPLIANCE
All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.
SUPERVISORY RESPONSIBILITIES
This position does not require supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
POSITION TYPE
This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 6:00 pm and Saturdays 8:00 am to 12:00 pm. This position regularly requires long hours and frequent weekend work.
TRAVEL
Travel is not expected for this position.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EDUCATION AND OTHER REQUIREMENTS:
High School diploma or equivalent.
2-3 years customer service/sales experience preferred.
This job requires skills needed in a typical office environment. This includes computer skills as well as utilization of office equipment.
$30k-35k yearly est. 60d+ ago
MC Training Team Lead
CSA Global 4.3
Team manager job in Edinburgh, IN
Full-time Description
Client Solution Architects (CSA) is currently seeking a MCTT Lead to support our program at Camp Atterbury, IN.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon award.
Requirements
How Role will make an impact:
Acts as MCTT Lead.
Conducts both formal information system operator training and informal over-the-shoulder MCIS training during?collective training event.
Plans, coordinates, and executes individual MCIS and simulation training at squad to corps echelons.
Performs classroom setup, networking of systems and supporting simulations, and instruction on applicable MCIS.
Executes training on the system IAW Army standard Programs of Instruction (POI) following approved course instructional times.
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance.
Bachelors Degree
At least 6 years MCIS teaching experience and is familiar with all MCIS platforms and courseware.
Must be certified and current with Army training doctrine.
Served as assistant instructor for the same courseware;
Has completed a course of study and subsequently completed experience, at a minimum, in the following; Army MCIS, and MCIS software systems, and has completed a formal course of study in the subject(s) to be trained;
Be a subject matter expert who has operated the system; and at least 4 years' service in support to the Army or other defense service.
Contractors should plan during execution for cross training for all personnel to ensure all employees remain operationally and doctrinally relevant.
Why You'll Love this Job:
Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
Daily opportunities to develop new skills
Team environment
What We Can Offer You:
Compensation
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Benefits
Healthcare (medical, dental, vision, prescription drugs)
Pet Insurance
401(k) savings plan
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
AD&D insurance
Company-paid Short-Term and Long-Term Disability
Employee Assistance Program
Tuition Support Options
Identity Theft Program
The average team manager in Fishers, IN earns between $31,000 and $122,000 annually. This compares to the national average team manager range of $44,000 to $152,000.