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Technical assistant jobs in Chapel Hill, NC

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  • Technical Specialist-Elevator Technician

    Wake County Public School System 4.2company rating

    Technical assistant job in Raleigh, NC

    TITLE (Oracle title) TECHNICAL SPECIALIST WORKING TITLE Technical Specialist-Elevator Technician SCHOOL/DEPARTMENT Maintenance and Operations (M&O) LOCATION Rock Quarry Road (Building B), Raleigh, NC PAY GRADE Noncertified Grade 30 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (evenings and weekends requirements on a rotational basis) POSITION PURPOSE: Performs complex level work in repairing, maintaining, and programming elevators and chairlifts located within a Wake County Public School System (WCPSS) facilities. Provides technical specialist experience in the monitoring of construction and installation of new and replacement elevators and chairlifts at schools. Provides technical guidance and assistance to less skilled employees and assists in the training of employees. Ensures elevators and chairlifts are performing at their optimal efficiency. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Extensive knowledge in servicing elevators and chairlifts; Considerable knowledge of Occupational Safety and Health Administration (OSHA) standards; Working knowledge of Microsoft Office, specifically Word and Excel; Google Apps; Critical thinking and problem-solving skills; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to work independently and part of a team and complete tasks in the absence of clear direction; Ability to perform arithmetic calculations; Ability to troubleshoot and perform maintenance and repairs on elevator and chairlifts; Ability to establish and maintain effective working relationships with school system staff, contractors, vendors, and external agencies. EDUCATION, TRAINING, AND EXPERIENCE High school diploma or equivalent; Ten years of experience directly related to elevator and chairlift installation and repair; Experience in servicing elevators and chairlifts, including software updates; Experience with multiple elevator manufacturers; An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job. CERTIFICATION AND LICENSE REQUIREMENTS Hold a valid Electrical License (SP-EL) and/or accredited certifications; Within twelve months of employment complete safety training according to OSHA standards; Must hold and maintain a valid motor vehicle operator's license according to the State of NC requirements. PREFERRED QUALIFICATIONS: Factory certification by one or more elevator manufacturers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs complex level work in maintaining, repairing, and troubleshooting elevators and chairlifts within WCPSS. Provides technical specialist experience in the monitoring of construction and installation of new and replacement elevators and chairlifts at all school facilities. Provides technical guidance and assistance to less skilled employees and assists in the training of employees. Ensures elevators and chairlifts are performing at their optimal efficiency. Responds to assigned work orders relating to elevators and chairlifts; troubleshoots and ensures that the appropriate corrective measures are performed to provide a solution. Replaces faulty or defective elevators and chairlifts. Prepares and maintains records, work logs, and reports, as needed. Adheres to laws, regulations, and requirements set forth in the WCPSS safety procedures/policies. Maintains compliance and adherence to all safety procedures, occupational health practices, and maintaining a safe work environment. Performs other related duties, as assigned. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This job operates in in an indoor and outdoor environment. This role routinely uses standard office equipment such as computers, hand/power tools, etc. The position, at times, must be able to come into direct contact with school system staff, contractors, vendors, and external agencies. Work is considered heavy physical work, requiring the exertion of up to seventy-five pounds of force. The work requires the ability to operate automotive equipment. Frequent exposure to hazardous materials, gases, and chemicals, moving parts, and inclement weather conditions. EFFECTIVE DATE: 11/2023 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
    $57k-75k yearly est. 2d ago
  • Technical Specialist

    SS Solutions

    Technical assistant job in Raleigh, NC

    We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department's permitting system. Key Responsibilities: The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels. Troubleshoot and resolve issues related to ‘Level 1' areas such as: Identity proofing and account activation Password resets and login problems Payment processing General navigation and use of the permitting portal Routing inquiries to appropriate program staff when necessary Internal user permissions and system authorization Potentially resolve ‘Level 2' and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services. Collaborate with internal teams to ensure timely resolution of customer concerns. Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs. Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience Maintain accurate records of support interactions and resolutions. Qualifications: Excellent problem-solving and communication skills. Experience providing technical support or customer service in a software or web-based environment. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated problem-solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members. Preferred: Experience with Dynamics 365 and related Power Platform services and products Expertise and/or Relevant Experience: Required : R1. Experience providing technical support or customer service in a software or web-based environment(7+ Years of Experience) R2. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.(7+ Years of Experience) R3. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).(7+ Years of Experience) R4. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.(7+ Years of Experience) Highly Desired H1. Experience with Dynamics 365 and related Power Platform services and products
    $75k-111k yearly est. 1d ago
  • Technical Support Analyst

    Vista Applied Solutions Group Inc. 4.0company rating

    Technical assistant job in Raleigh, NC

    We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department's permitting system. Key Responsibilities: The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels. Troubleshoot and resolve issues related to ‘Level 1' areas such as: Identity proofing and account activation Password resets and login problems Payment processing General navigation and use of the permitting portal Routing inquiries to appropriate program staff when necessary Internal user permissions and system authorization Potentially resolve ‘Level 2' and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services. Collaborate with internal teams to ensure timely resolution of customer concerns. Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs. Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience Maintain accurate records of support interactions and resolutions. Qualifications: Excellent problem-solving and communication skills. Experience providing technical support or customer service in a software or web-based environment. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated problem-solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members.
    $58k-75k yearly est. 2d ago
  • HIEA/EHR Technical Expert

    Datastaff, Inc.

    Technical assistant job in Raleigh, NC

    DataStaff, Inc. is currently seeking an HIEA/EHR Technical Expert for a long-term contract opportunity with one of our direct clients in Raleigh, NC is hybrid Responsibilities: Support the HIEA Medicaid Services (HMS) project by leading technical assistance work for HIEA as we work with participants and their electronic health record (EHR) vendors on implementing, improving, and maintaining data integrations. Supports and monitors technical infrastructure for HIEA and SAS environments. Manages change orders, bug fixes and updates for the NC HealthConnex Clinical Portal. Develops and supports data queries to assist with data analysis, verifying data extracts, data transformation, load job streams, and developing business analysis reports. Supports various analytic and outbound data services with a specific focus on developing Queries utilizing SQL, SAS, and InterSystems HealthShare tools to perform exploratory data analysis (EDA) and reports as needed. Required Skills: 5 Years - Effective Communication & Community Engagement Clearly conveys information to diverse populations and healthcare stakeholders 5 Years - Technical Proficiency Skilled in healthcare data systems, digital platforms, and outreach technologies 5 Years - Relationship Building Build trust with providers, patients, and partners to support outreach goals 5 Years - Data-Driven Outreach Gathers, analyzes, and reports data to guide strategic engagement 5 Years - Organized & Adaptable Manages multiple priorities and adjusts to evolving community and technical need This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
    $80k-113k yearly est. 23h ago
  • Customer Technical Support Engineer

    Hamilton Motor Company 4.2company rating

    Technical assistant job in Raleigh, NC

    Hamilton Motor Company - Customer Support Engineer (Raleigh, NC - On Site) Hamilton Motor Company is a leading provider of aftermarket upgrade kits that bring Apple CarPlay and Android Auto functionality to vehicles. We serve customers and auto shops across the United States, South America, Europe, and Africa. As our team continues to grow, we are seeking a Customer Support Engineer to deliver exceptional technical support and customer care. This role is ideal for someone who is highly technical, customer-focused, and excited about cars and technology. Responsibilities Answer inbound customer calls in a professional and courteous manner. Diagnose, troubleshoot, and document customer issues in detail. Provide technical guidance for installation and configuration of our products. Support both individual customers and professional auto shops. Use our Shopify-based platform to update customer records and input order details. Qualifications Minimum 2 years of experience in technical support, IT helpdesk, automotive electronics, or a related field. Strong problem-solving skills with proven ability to handle both hardware and software issues. Excellent communication skills with 100% English fluency. Reliable high-speed internet connection, laptop, and mobile phone. Familiarity with automotive systems and comfort with diagnosing software issues. Eagerness to learn our product line inside and out (comprehensive training provided). Position Details & Compensation Schedule: Monday-Friday, 9:00 AM - 6:00 PM ET, plus 2 Saturdays per month (10:00 AM - 3:00 PM ET). Salary: $80,000 USD annually, with opportunities for performance-based growth and bonuses. Growth: Hamilton Motor Company values internal development - high performers have strong advancement opportunities within the company.
    $80k yearly 4d ago
  • RT Level II Technician (CR/DR is a plus)

    Rockwood 4.3company rating

    Technical assistant job in Raleigh, NC

    Acuren Inspection is looking for qualified NDT RT Level II Technicians (CR/DR a plus) to support our operations in Raleigh, NC and surrounding areas. THIS WILL BE A CALLOUT/TRAVEL POSITION. Successful candidates must be able to travel up to 75% throughout North Carolina and surrounding areas. (Environments will be Pulp & Paper, Gas Plants, Refineries and Pharmaceuticals.) SIGN-ON BONUS AND RELOCATION ASSISTANCE AVAILABLE FOR QUALIFIED APPLICANTS. Responsibilities Set up and calibrate nondestructive testing equipment Conduct tests to ensure quality or detect discontinuities (defects) using NDT methods of inspection Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations Apply testing criteria in accordance with applicable specifications or standards and evaluate results Interpret radiographs, cathode ray tube (CRT) or digital readouts, conductivity meters and visual indicators Organize and report test results Perform specialized inspections May instruct and supervise others Perform other job-related tasks as assigned by management Requirements High School Diploma or equivalent Some college preferred Certified Level II RT Preference will be given to candidates with CR/DR experience/certification Industrial Radiography Radiation Safety Personnel (IRRSP) or applicable agreement state card Additional NDT certifications would be considered an asset Technical background in NDT methods and procedures Demonstrated ability to effectively perform assigned NDT tasks and interpret results of inspections Knowledge of NDT equipment Benefits Competitive salary Medical, dental, vision, and supplemental insurance 401K Plan Paid Holidays Paid Time Off Working Conditions Outside environment with continuous physical effort, exposure to 5-7 elements/conditions, moderate mental effort, and occasional requests for assistance. Travel may be required. Physical Job Requirements & Demands: Lifting/carrying by weight (50 pounds) frequently may be equired. Mobility such as reaching, kneeling/crawling, bending/crouching, and frequency/duration in which action is required. Endurance such as sitting, standing, walking, climbing, or driving, and frequency/duration in which action is required. Company Overview Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability , Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services. Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments. Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1
    $28k-41k yearly est. Auto-Apply 2d ago
  • IT - Helpdesk

    Pure Flow Inc. 3.3company rating

    Technical assistant job in Graham, NC

    Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts Working Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.
    $41k-78k yearly est. Auto-Apply 60d+ ago
  • MRI Technologist / MRI Tech - Sign on Bonus/Relocation Assistance

    K.A. Recruiting

    Technical assistant job in Durham, NC

    Job Title: MRI Technologist Type: Full-time and permanent Shift: Sat-Mon, 7a-7:30p Requirements: College degree ARRT certification Prior experience Benefits: 401k Health, dental, and life insurance Paid Time Off (PTO) Other benefits Offering: Competitive compensation and benefits package, potential for sign-on bonus and/or relocation assistance. Excellent opportunities for growth within the company. APPLY NOW! Or reach out to me directly at 617-746-2768 (accepts texts) / Megan@ka-recruiting.com. OR schedule a quick call using this link: calendly.com/megankarecruiting
    $24k-38k yearly est. 1d ago
  • Med Tech Assisted Living

    Terrabella Hillsborough

    Technical assistant job in Hillsborough, NC

    Currently hiring for Part Time 1st and 2nd and Part Time, Full time 3rd Shift Med Tech If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at TerraBella! Discovery Senior Living is now the 9th largest senior housing operator with the addition of our new division TerraBella Senior Living. We have tremendous opportunities for proven leaders to join in our success. TerraBella Senior Living is looking for a Care Giver/Medication Technician to join our community, TerraBella Hillsborough. The Care Giver/Med Tech role includes providing hands-on care, physical and emotional support to each resident while maintaining a safe and comfortable home-like environment. Responsibilities: Care Giver: Responsible for a designated group of residents during the shift; knows where their residents are and physically checks on them throughout the shift. Observes, reports and documents symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, dietary and participation in activities. Responds to security system and resident call bells promptly. Notifies supervisor and/or Health Care Coordinator if a resident has increased care needs. Assists with continence management and disposes of all continence products properly to ensure sanitation of resident suite and community restrooms. Serves and collects food trays and assists as needed; reports refusal of meals or loss of appetite. Maintains cleanliness of resident's room and work areas. Practices good standard care precautions of cleanliness, hygiene and health. Helps residents maintain independence, promotes dignity and physical safety of each resident. Actively participates/leads and assists residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed. Engages residents in life skills and other life enrichment activities. Greets and assists all internal and external customers, guests, family members, residents, vendors and team members. Does resident laundry as assigned and needed. Medication Tech duties: Reviews service plan to learn pertinent information about residents. Assists/observes medications and treatments for each resident using the medication observation record and the Six Rights of Medication Pass. Documents and initials form as medications are given including appropriate documentation for refusal or missed doses. Maintains confidentiality of all resident information including resident medication. Reports all resident concerns made while assisting resident with the medication to the Nurse and/or Health Care Coordinator (HCC). Restocks medication cart after all medication passes. Assists in checking medication regardless of packaging system. Counts all narcotics with another Medication Care Manager or Nurse each shift. Maintains and cleans the Medication Room, med charts, treatment carts for neatness cleanliness, availability of medications and expired medications. Follows re-fill process for medications. Participates in the development of the Service Plan and monthly updates. Takes and records temperature, blood pressure, weight, pulse and respiration rates. Reports occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately. Other duties as assigned by the Supervisor. Qualifications: Certified Nurse's Aid certification preferred. Med tech certification High School diploma/GED Must be 18 years of age. CPR Certification preferred First Aid Certification preferred Previous experience working with seniors preferred. Ability to communicate effectively with Residents, management, and co-workers Superior customer service skills Ability to handle multiple priorities Must demonstrate good judgment, problem-solving, and decision-making skills Benefits: In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. EOE D/V JOB CODE: 1000024
    $24k-38k yearly est. 60d+ ago
  • MRI Tech Assistant PRN

    Wake Radiology UNC Rex Healthcare

    Technical assistant job in Raleigh, NC

    Wake Radiology is seeking a PRN MRI Tech Assistant to assist the MRI Technologist in performing imaging services to patients. The MRI Tech Assistant is responsible for ensuring that high standards of patient care are met in the provision of services and in interaction with patients, families, physicians, and other personnel. Acts as a liaison among Team Members, Technologist, Quality Staff, and Operations Management. This position will float as needed between our locations on a PRN basis. Essential Duties & Responsibilities: Assist the MRI Technologist to perform high quality diagnostic imaging services in a safe, timely, professional, confidential, personally attentive manner. Properly place and maintain patent IV access for patients, as needed, using aseptic technique. Assist with the overall workflow of the department to ensure the completion of work assignments. Monitors supply use and informs when need to re-order to avoid disruption of service. Promptly investigate and report for correction any service malfunction to ensure minimal downtime. Maintain detailed and accurate records of service calls by company. In mobile environments: Cleans unit, assist in preparing for transport, enters PLE data, monitors account profile binders and maintenance binders on coaches to ensure they are current and complete, work with compliance to monitor annual postings and quarterly checklist. Ensure patient history form is accurate, complete, and reviewed with the ROCC Technologist. Identify and investigate areas of concern to preclude patient incidents. Transport patient to and from the MR suite. Properly position patient, ensuring safety and comfort. Provide proper patient communication throughout the examination according to policy and procedure. Assist with clinical accreditation applications and inspections as needed. Perform other relevant duties and responsibilities as assigned. Other duties as assigned. Education, Experience, and Licensing Requirements: High School Diploma or equivalent experience. BLS or must be obtained within 60 days of hire. Venous Access Training Certification within 60 days of hire. MRTA course training completion required. Training to be provided prior to initiation of patient care. Understand and practice MRI safety. Demonstrate knowledge, understanding, and competency in the clinical area of the practice. Excellent people skills, a high level of adaptability, and problem-solving capabilities. Some local travel across sites (compensated by mileage) may be required. Prefer ACLS. Prefer one year in the medical field (Medical Assistant, EMT, Phlebotomist). I.V. skills preferred. Familiarity with current software packages such as Google apps, HIS/RIS, and PACS. Must be able to commute to various locations. Physical Demands and Working Conditions: The employee may be exposed to a strong magnetic field. More than 50% of time: sit, stand, walk.; repetitive movement of hands, arms, and legs; see, speak, and hear to be able to communicate with patients Less than 50% of time: stoop, kneel or crawl; climb and balance, carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer to an exam
    $24k-38k yearly est. 2d ago
  • Emergency Technician Assistant

    Triangle Veterinary Referral Hospital of Holly Springs

    Technical assistant job in Holly Springs, NC

    Emergency Technician Assistant - HIRING BONUS Holly Springs, NC HIRING BONUS: 1000.00 Title: Emergency Technician Assistant Schedule: FT Hours; 1st, 2nd and 3rd shifts available, Rotating Schedule The Triangle's premier Emergency and Specialty Hospitals are growing! We are looking for highly motivated, highly skilled individuals to join the team at our Holly Springs, NC location. We provide 24-hour emergency service and specialty referrals in surgery and internal medicine. We're looking for team members who want to utilize their skills to the fullest potential in a fast paced, fun, and stimulating environment. We are currently seeking qualified Technician Assistants for our Emergency Department. This role functions with a great deal of autonomy and responsibility; a strong work ethic, sound judgment, excellent communication skills, a positive attitude and the ability to work both independently and with a team are required. Job Summary The Technician Assistant role is responsible for assisting technicians and clinicians in completing daily tasks in an efficient manner. In conjunction with patient care, this role is also responsible for routine cleaning and husbandry of the hospital ensuring proper infectious disease protocols are followed. Essential Job Functions Assist clinicians and technicians with patient care Perform in-house laboratory testing Properly restrain canine and feline patients for exam, procedures etc. Assist in positioning and acquisition of patient radiographs Proactively assist team members throughout the hospital when necessary Enter patient vitals into Cornerstone and other necessary basic entries into patient records Identify items low in stock and enter on inventory order list as appropriate Complete daily and weekly cleaning task lists Assist in cleaning duties including but not limited to laundry, sweeping/mopping floors, taking out the trash/recycling, cleaning treatment areas, cages, counter tops and bathrooms Stock medical supplies Required Experience and Education 1+ years of experience in the veterinary field preferred Experience with proper canine and feline restraint preferred Graduation from high school or GED equivalent required TVRH offers a comprehensive benefits package in addition to a hiring bonus and competitive salary: Health, vision, and dental HSA and FSA Plans Short-term and long-term disability Critical Illness, Accident and Hospital Indemnity Life Insurance 401k with employer match Paid Parental Leave Internal benefits include CE allowance, veterinary services discount, and uniform allowance.
    $24k-38k yearly est. 60d+ ago
  • Desktop Support Level 1

    Artech Information System 4.8company rating

    Technical assistant job in Cary, NC

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Primary Skills: • Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) • Should have experience in working in enterprise call centre environment. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience necessary. • ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management • Technical helpdesk or technical call center experience is necessary. • Disciplined, systematic problem solving skills required. • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows7, Windows Vista, Windows XP, Windows 2000 • Servers: Windows 2000, Windows 2003, Windows 2008, • Knowledge of Active Directory, Exchange 2003/2007 • ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio • Internet browsers (e.g. Explorer, Chrome, Firefox), • VPN and remote dial-in users • Support for laptop, desktops, and printers • Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.
    $60k-90k yearly est. 19h ago
  • Production Technical Assistant - AAT

    Austalusa

    Technical assistant job in Danville, VA

    JOB TITLE: Production Technical Assistant REPORTS TO: Production Lead SUPERVISES: N/A Austal USA Advanced Technologies (AT) is a division of Austal USA, a global defense prime contractor and a designer and manufacturer of defense and commercial ships. Austal USA AT works at the forefront to invent, mature, and implement advanced maritime technologies which enhance operational capacities and improve readiness of our defense systems. Austal USA AT operates a technology hub in Charlottesville VA which works to bring cutting-edge manufacturing technologies to scale and also oversees operation of the U.S. Navy's Additive Manufacturing Center of Excellence (AM COE) located in Danville, VA. The mission of the AM COE is to operationalize additive manufacturing in the submarine industrial base and provide emergent request support to sustain our Nation's fleet. AUTHORITIES / RESPONSIBILITIES: Collaborate with partners to identify, sequence, plan, and link business activities in accordance with developed build strategies for Technical Data Packages (TDPs). Maintain a Master Production Schedule. Leading the development and maintenance of an integrated master facility schedule, including capacity analysis and capacity plans in support of existing and forecasted TDP work packages to ensure sufficient capacity for proposed work. Maintaining high level of communication within and between various company departments and partners. Other duties as assigned. QUALIFICATIONS / KNOWLEDGE / EXPERIENCE: High school diploma or equivalent required. College degree preferred. 5 years related experience preferred. Earned Value Management System (EVMS) and performance measurement techniques preferred. Demonstrated knowledge and experience with Production Schedule systems. Must be proficient in MS Word, Access and Excel. Good organization skills and the ability to prioritize tasks and be self-motivated. Process oriented, customer service driven, problem solver, self-starter, team player who is energized in a changing, fast paced environment. Ability to operate forklift, crane, basic hand tools and power tools as required. Process-oriented, customer service-driven, problem solver, self-starter, team player, who is energized in a changing, fast-paced environment. Effective communication skills to facilitate team work with various departments and effect customer satisfaction with internal and external customers. Experience with Government contracts a plus. TOOLS: Basic hand and power tools along with forklift and crane operation DIRECTION EXERCISED: N/A DISCRETION EXERCISED: N/A LIASES WITH: ADDITIONAL GUIDELINES: Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA: 18 years of age or older at time of application. Able to provide proof of US Person Status. No felony convictions of theft/deception or violent crimes within seven years from disposition date. No felony convictions of drug crimes within three years from disposition date. Willing to submit to a drug screen. Willing to submit to a background check. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to tour all work sites. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to manipulate, handle, or feel, reach with hands and arms, climb and balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee is occasionally required to sit up to 8 hours. Specific physical requirements include the following: 1. Must have the ability to bend, squat, stoop, crawl, and kneel. 2. Perform prolonged standing. 3. Ability to turn head from side to side and about the vertical axis. 4. Ability to turn body at the waist from side to side and about the vertical axis. 5. Lift/push/pull 50lbs to 75lbs on an occasional basis. 6. Lift/push/pull up to 20lbs on a frequent basis. 7. Must have the ability to climb in a safe manner (climbing as a minimum includes stairs, scaffolding, ladders, and ramps). 8. Ability to work at heights above 12' while working from ladders, scaffolding and/or man lifts. 9. Able to work at a variety of levels (ex. waist, eye, overhead). 10. Demonstrate the ability to safely and appropriately use required tools and equipment. 11. Demonstrate good balance while working on uneven surfaces and maneuvering obstacles. 12. Possess sufficient handgrip and coordination to carry and operate tools and equipment. 13. Ability to utilize personal protective equipment safely per OSHA standards. 14. Ability to withstand cold and hot temperatures. 16. Able to respond to verbal and audible sounds/commands. 17. Able to utilize adequate visual skills. 18. Ability to fully extend the arm while reaching overhead, reaching out, reaching to the side and reaching down. 19. Ability to perceive attributes of an object/material such as size, shape, temperature and texture by means of receptors in the hands and fingers. 20. Ability to operate Forklift and Crane Equal Employment Commitment Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: ************. Austal's commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.
    $25k-40k yearly est. Auto-Apply 60d+ ago
  • Technologist Assistant

    Greensboro Imaging

    Technical assistant job in Greensboro, NC

    Greensboro Imaging is Triad's leader in outpatient imaging/radiology services. With two outpatient imaging locations and a flagship breast center, the organization offers a variety of radiology procedures. Job Description Description The position of Tech Assistant is responsible for assisting clinicalstaff with patient flow and preparing patients for their examinations orprocedures. This position requires documentation of patient's treatment throughdata entry and report retrieval. A Tech Assistant must be able to communicateclearly and effectively with all patient populations as well as display empathytowards patients. This position requires patient services duties such asregistering patients for their exams, verifying their exam orders, collectinghistory, coordinating care with other departments and escorting them to thedepartment while providing exam or procedure instructions. Dutiesand Responsibilities Facilitatethe patient experience by greeting patients, verifying patient's identity,assisting those with special needs and ensuring physical and emotional comfort.Utilize AIDET Principles in all patient and provider encounters. 2. Coordinatepatient flow by scheduling appointments and procedures and preparing paperworkfor technologists and radiologists. 3. Conductenvironmental and safety procedures including cleaning and sterilizing the examroom and equipment. Evaluate and maintain supply levels and practice safepatient maneuvers. 4. Documentthe patient's exam through data entry, report retrieval, scanning and recordingthe exam details in the electronic medical record system. 5. Demonstrateproficiency in performing specialized procedures. Coordinate patient care withother modalities as scheduled. 6. Assistclinical staff with procedures by preparing medical instruments and biologicalspecimens for the lab, providing post-procedure care and instructions,retrieving patient history, consent and vital signs as required. Maintainprofessional and technical knowledge through educational workshops,professional publications and societies. The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned to this job. Qualifications Education: High School diploma or equivalent Experience: 1 to 3 years comparable experience in medical office Knowledge: Medical terminology, consistently model AIDET principles, service excellence and service recovery. Consistently demonstrate commitment to safe practices while abiding by all OSHA and HIPAA guidelines. Skills: Basic computer skills such as Email, Microsoft Office Suite products. Effective, professional, empathetic communication skills are required. Licensure/Certification: Licensed CMA. Venipuncture certification preferred. Conditions of employment: Annual flu shot, annual TB test, CPR Certification, compliance with OSHA and HIPAA guidelines, wear all required Personal Protective Equipment Additional Information All your information will be kept confidential according to EEO guidelines.
    $23k-38k yearly est. 60d+ ago
  • LAR/CPL Support Tech

    Nc State University 4.0company rating

    Technical assistant job in Raleigh, NC

    Preferred Qualifications Registered RVT OR LATG Work Schedule Mon - Fri, 7:30am - 4pm, with occasional late hours & possibility of holidays and weekends
    $28k-33k yearly est. 60d+ ago
  • ASST-TECHNOLOGY

    Public School of North Carolina 3.9company rating

    Technical assistant job in Greensboro, NC

    Fair Labor Standards Act Classification: Non-Exempt 10 month Classification: Continuing or Temporary (ending date) Time Basis: Full-Time or Part-Time Classified Benefits: Full, Pro-Rated, None, or Bronze (high-deductible insurance only) Starting Salary: $16.12 per hour Pay Grade: 57 GCS Salary Schedules
    $16.1 hourly 22d ago
  • Local to Raleigh NC_Technical Support(Avaya, HEAT Exp)

    360 It Professionals 3.6company rating

    Technical assistant job in Raleigh, NC

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description We are looking to fill a position for Technical Support who will be responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications. Qualifications Excellent verbal and written communication skills. Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013. Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts. Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. Excellent customer service and teamwork skills. Willingness and ability to work overtime as needed. Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems software. Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to makes significant changes. Ability to determine applicability in controversial or precedent setting situations.. Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs. Additional Information In person interview is required for this position. We need local candidates for these positions.
    $43k-69k yearly est. 60d+ ago
  • Tech Specialist - Jr - Normal

    Arete Technologies 4.5company rating

    Technical assistant job in Raleigh, NC

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: NCDOT is looking to hire a Technical Specialist that will serve as a service owner for Citrix XenMobile and Microsoft Office. This position is needed to develop, design, and administrate specific technology systems for DOT's Mobile Device Management and Microsoft Office. This position will serve as a service owner of the Microsoft Office products suite that DOT uses and for Citrix XenMobile as DOT's MDM solution. Their MS Office duties will include keeping informed of what features and changes are coming to the Office suite, leading version upgrade deployments, troubleshooting install issues, maintaining Office group policies, and being a consultation resource for support techs. Their XenMobile duties will include building and maintaining DOT's Citrix XenMobile environments, managing the 1000+ devices that use this system, and serving as the point of contact for issues regarding the system. The goal is to eventually convert this position to a permanent state employee since this will be an ongoing support need. skills required Experience developing, designing, and administrating Citrix XenMobile and managing the devices that utilize it. Experience with migrating to Microsoft Office 365, creating and managing Office 365 builds and policies, troubleshooting Office 365 software issues. Consultancy Skills. Ability to provide expertise and consultation to management representatives on a regular basis. Planning and Organizing. Ability to plan task timelines and use of resources. Ability to manage projects that have high impact changes to operating and peripheral systems or the implementation of emerging technologies. Technical Knowledge. Ability to apply new releases of operating systems and associated software. Technical Solution Development. Ability to demonstrate thorough knowledge of technologies and systems in place and to support those technologies. Technical Support. Ability to provide technical consultation on projects. Customer Services. Promotes positive customer relationships and mentors others to ensure customer satisfaction. Effective Communication. Interprets and communicates information, ideas, and instructions. Persuades and negotiates to build cooperation and consensus Organizational Awareness. Demonstrates in-depth knowledge of Department and relationships (formal and informal). Teamwork. Assesses skills within a team and works to build on individual strengths within the team and leads multiple team efforts. Experience with some or all of the following products: Microsoft Deployment Toolkit, AdminStudio, AppSense, SCCM. Qualifications local only NC Additional Information All your information will be kept confidential according to EEO guidelines.
    $39k-77k yearly est. 19h ago
  • Specialist III Biopharma Manufacturing Technical Support

    Astellas Pharma 4.9company rating

    Technical assistant job in Sanford, NC

    Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ******************** . **The Role:** The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing. **Responsibilities:** + Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance. + Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations. + Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate. + Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required. + Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs. + Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues. + Assists with various audits and Facility walk throughs, responses, and corrections. + Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones. + Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs. + Oracle SME, responsible for the population and maintenance product specific work definitions. **Quantitative Dimensions:** The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations. **Organizational Context:** The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization. **Qualifications** **Required:** + BS / BA in Chemical/ Biological Engineering or Life Sciences plus 5+ years of experience in life sciences in manufacturing operations roles or Associates Degree in Science or related field with 7+ or H.S. diploma with 10+ direct related industry experience. + Familiarity with clinical and commercial pharmaceutical manufacturing operations including Drug Substance and Drug Product operations and demonstrated experience and ability to comprehend technical information as it pertains to equipment and processes and proven ability to identify problems and apply a disciplined methodology to identify data-driven root causes. + Prior work history requiring working independently, with minimal supervision, and working with and/or leading cross functional projects; along with proven ability to proactively adjust their work to meet changing business needs. + Demonstrated success and desire to work with in a fast-paced environment and influential skills with coworkers and cross-functional key stakeholders. + Strong attention to detail supported by excellent time management and organizational skills. proficiency with MS Office (Excel, PowerPoint, Word, MS Project and MS Visio), and proven ability to work in faced paced changing environment. + Models our Core Values: Be Bold: Find a Way, Care Deeply, Get Stuff Done - is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted. **Preferred:** + 2+ years experience in the manufacture of sterile injectable products in a regulated environment. + 1+ years experience of technical writing (nonconformances, SOPs, batch records, change controls, CAPAs, etc.). + Experience with the following equipment: Filter integrity testers, autoclaves, Drug Product fillers and isolators, single use systems and aseptic connections + Hands-on experience with PUPSIT. + Completion of the BioWork Certification Program or related industry type programs are considered a plus. + Industry experience in Drug Substance and Drug Product and knowledge or proficiency with single use equipment and systems and cGMP and good documentation practice (GDP). + Experience with Quality Systems, RCAs, and investigational ownership. **Working Conditions:** + On occasion, this role may travel to other Astellas Gene Therapies or Astellas manufacturing facilities (0-5%) + This role frequently requires long periods of sitting, standing and use of hands and regular motion to include bending, stooping, regular reaching over head activities, and independent mobility to lift to 25lbs. + This is an on-site role working in a cGMP regulated manufacturing facility. **Salary Range** : $91,000-$143,000 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations) **Benefits** : + Medical, Dental and Vision Insurance + Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down + 401(k) match and annual company contribution + Company paid life insurance + Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions + Long Term Incentive Plan for eligible positions + Company fleet vehicle for eligible positions + Referral bonus program _All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability._ \#LI-TR1 Category Sanford TC Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans
    $39k-78k yearly est. 60d+ ago
  • Technical Support Analyst (3rd Shift)

    Bandwidth 4.5company rating

    Technical assistant job in Raleigh, NC

    Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. This role is Thursday-Sunday 9PM-8AM. What You'll Do: Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free. Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. Analyze call flows, packet captures, and system logs for faults. Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. Test and duplicate customer issues to validate the issue and resolution. Escalate issues to the relevant teams when required. Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. Interact with various teams to provide feedback and recommend improvements to current products or procedures. Keep up-to-date with technical knowledge and learn new technologies and products. What You Need: Bachelor's degree in Computer Science, Information Technology, or related technical field Experience: 1-2 years of experience in technical support or related field Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. Excellent communication and interpersonal skills. Capable of multitasking in a fast-paced environment. Strong problem-solving skills. Able to work individually and in teams with a focus on detail. Bonus Points: Network+, CCNA or similar PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience. The Whole Person Promise: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice
    $33k-61k yearly est. Auto-Apply 5d ago

Learn more about technical assistant jobs

How much does a technical assistant earn in Chapel Hill, NC?

The average technical assistant in Chapel Hill, NC earns between $19,000 and $47,000 annually. This compares to the national average technical assistant range of $22,000 to $51,000.

Average technical assistant salary in Chapel Hill, NC

$30,000

What are the biggest employers of Technical Assistants in Chapel Hill, NC?

The biggest employers of Technical Assistants in Chapel Hill, NC are:
  1. American Institutes for Research
  2. K.A. Recruiting
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