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  • Technical Support Specialist

    Bcforward 4.7company rating

    Technical assistant job in Raleigh, NC

    BCforward is seeking a highly motivated Tier 1 Analyst to support their pharmaceutical client in Raleigh, NC. Tier 1 Analyst Schedule: Floater shift (varies based on team needs) Employment type: contract Duration: 1 year Work Requirement: W2, sponsorship cannot be provided for this role Pay range: $60,000 - 70,000 annually Overview: The Tier I Support Analyst is accountable for delivering technical expertise in alignment with local systems and processes for a local manufacturing IT support function with primary focus on Manufacturing Execution Systems. The Support Analyst coordinates the incident and problem management process, starting with customer-facing communication and service responsiveness, to root cause analysis and issue resolution on an as-needed basis, in addition to performing security administration tasks for local systems, as well as supporting project delivery with additional assignments such as testing and/or documentation creation or review. Job responsibilities: Review and understand with capability to execute activities as designed and documented in support standard operating procedures with appropriate level of detail and critical thinking applied to task(s), including examples such as un-locking workflows, resolving printer setup issues, etc. Execute basic system configuration changes (changes to pick lists, local master data, etc.) including before and after screen shot of change and 2nd person verification of change. Support interface monitoring messages and errors, working with technical experts to resolve and re-send appropriate messages/information as needed. Provide Help Desk support for user access and system/security access management processes, maintenance, and risk-management for day-to-day support activities as well as other scheduled security processes, such as the Access Roster Review cycle completed several times annually. This function includes working with end users to establish appropriate role levels and training requirements, administering security forms, verifying training, and initiating and/or provisioning the account administration processes required. Monitor queue, pagers, cell phones to manage the incident and problem management processes. Create tickets in the incident/problem management system(s) when reported by the client (but not auto-generated) for resolution and metrics tracking purposes. Diligently document activities and update tickets pertaining to issue resolution status, activities and tasks completed in support of resolution, and communication to end user or customer to ensure the ticket accurately reflects these details. Provide support for on-going enhancement of service delivery capabilities, including creation and maintenance of Knowledge Base articles/documents, Distribution lists, SharePoint sites, metrics logging, training completion, etc. Required skillset: Windows Server 2003 and 2008, Windows XP and Windows 7, MS Office, Terminal Services Manager, Internet Explorer, Remote Desktop Protocol (RDP), unc (Uniform Naming Convention), command line, printer installation and set-up (software only), Print drivers, and Print permissions. Security and Networking technologies, VNC, IP, Microsoft Outlook, and Adobe. MQseries, Matrikon OPC Tunneller, SQL. Prior experience in Manufacturing environment (preferably Pharma) with understanding of criticality of aligning to Good Manufacturing Practices in support of the organization and its assets will be a plus. About BCforward: BC forward began as an IT business solution and staffing firm. Founded in 1998, BC forward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BC forward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BC forward to deliver uniquely configured IT staffing and project solutions over the years of catering to our customers' specific needs. BC forward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. ***************** ************************** We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.
    $60k-70k yearly 2d ago
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  • RT Level II Technician (CR/DR is a plus)

    Rockwood 4.3company rating

    Technical assistant job in Raleigh, NC

    Acuren Inspection is looking for qualified NDT RT Level II Technicians (CR/DR a plus) to support our operations in Raleigh, NC and surrounding areas. THIS WILL BE A CALLOUT/TRAVEL POSITION. Successful candidates must be able to travel up to 75% throughout North Carolina and surrounding areas. (Environments will be Pulp & Paper, Gas Plants, Refineries and Pharmaceuticals.) SIGN-ON BONUS AND RELOCATION ASSISTANCE AVAILABLE FOR QUALIFIED APPLICANTS. Responsibilities Set up and calibrate nondestructive testing equipment Conduct tests to ensure quality or detect discontinuities (defects) using NDT methods of inspection Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations Apply testing criteria in accordance with applicable specifications or standards and evaluate results Interpret radiographs, cathode ray tube (CRT) or digital readouts, conductivity meters and visual indicators Organize and report test results Perform specialized inspections May instruct and supervise others Perform other job-related tasks as assigned by management Requirements High School Diploma or equivalent Some college preferred Certified Level II RT Preference will be given to candidates with CR/DR experience/certification Industrial Radiography Radiation Safety Personnel (IRRSP) or applicable agreement state card Additional NDT certifications would be considered an asset Technical background in NDT methods and procedures Demonstrated ability to effectively perform assigned NDT tasks and interpret results of inspections Knowledge of NDT equipment Benefits Competitive salary Medical, dental, vision, and supplemental insurance 401K Plan Paid Holidays Paid Time Off Working Conditions Outside environment with continuous physical effort, exposure to 5-7 elements/conditions, moderate mental effort, and occasional requests for assistance. Travel may be required. Physical Job Requirements & Demands: Lifting/carrying by weight (50 pounds) frequently may be equired. Mobility such as reaching, kneeling/crawling, bending/crouching, and frequency/duration in which action is required. Endurance such as sitting, standing, walking, climbing, or driving, and frequency/duration in which action is required. Company Overview Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability , Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services. Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments. Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1
    $28k-41k yearly est. Auto-Apply 48d ago
  • Maintenance Technician - Assistant

    Cushman & Wakefield Inc. 4.5company rating

    Technical assistant job in Greensboro, NC

    Job Title Maintenance Technician - Assistant Responsible to assist with the operation troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings, industrial systems, vehicles, grounds, and maintenance equipment for assigned properties/facilities. Job Description * Assist with troubleshooting and repairs of buildings and installed systems to include: packaging and handling machinery, plumbing systems, kitchen equipment, roofs, drains, shop, grounds equipment, and HVAC * Clean, lubricate, and service a wide variety of pumps, valves, pneumatic controls, electrical, mechanical, and hydraulic devices * Assist with installation and modification of building equipment and systems * Replace and repair building finishes such as ceiling tiles, door hardware, wall paper, and can paint walls, piping, floors and equipment * Troubleshoot, evaluate, and make recommendations to upgrade maintenance operations and/or implement savings opportunities * Possess competent knowledge of the use and care of tools and equipment used in facility and ground maintenance * Respond immediately to emergency situations and customer service requests as assigned. * Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions, preventative maintenance, etc. * Maintain and operate fire and life safety systems such as; Fire alarm systems, fire pumps and related fire protection system equipment as assigned * Comply with all applicable codes, regulations, governmental agency, and Company directives as related to building operations and practice safe work habits * Ability to use technology such as; smart phones, tablets, computers, web-based applications, building automation systems, etc. * Complete all required C&W Safety Training as scheduled annually. * Comply with C&W Uniform Dress Code while working and maintain a neat and clean appearance while on the property at times other than working hours KEY COMPETENCIES * Technical Proficiency * Initiative * Flexibility * Multi-Tasking * Sense of Urgency * High School Diploma or GED equivalent IMPORTANT EXPERIENCE * 2+ years of related experience ADDITIONAL ELIGIBILITY QUALIFICATIONS * Technical, vocational or on-the-job training in at least one of the following areas: HVAC, electrical, mechanical, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair * Possess and maintain a valid driver's license (commercial license may be required) and good driving record with periodic checks * Basic Computing Skills in Outlook, Excel & Word May be only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or stand-by on-call duties WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 10% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $17.85 - $21.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ************** or email ***********************. Please refer to the job title and job location when you contact us. INCO: "C&W Services"
    $27k-39k yearly est. Easy Apply 14d ago
  • IT - Helpdesk

    Pure Flow Inc. 3.3company rating

    Technical assistant job in Graham, NC

    Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.
    $41k-78k yearly est. Auto-Apply 8d ago
  • MRI Technologist / MRI Tech - Sign on Bonus/Relocation Assistance

    K.A. Recruiting

    Technical assistant job in Durham, NC

    Job Title: MRI Technologist Type: Full-time and permanent Shift: Sat-Mon, 7a-7:30p Requirements: College degree ARRT certification Prior experience Benefits: 401k Health, dental, and life insurance Paid Time Off (PTO) Other benefits Offering: Competitive compensation and benefits package, potential for sign-on bonus and/or relocation assistance. Excellent opportunities for growth within the company. APPLY NOW! Or reach out to me directly at 617-746-2768 (accepts texts) / Megan@ka-recruiting.com. OR schedule a quick call using this link: calendly.com/megankarecruiting
    $24k-38k yearly est. 7d ago
  • HVAC Installation Technician Assistant

    Eanes Heating and Air Conditioning

    Technical assistant job in Mebane, NC

    Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who its people? Come see why so many of our team members and customers recommend Horizon! At EANES Heating & Air, a Horizon Services Company, we pride ourselves in creating an excellent working environment by hiring the best technicians, training them better than anyone else, and creating an environment where our technicians are our number one priority. What do our HVAC Install Technicians do? Our technicians go into clients' homes to install new residential heating and cooling systems. What we offer? Competitive Compensation: With our tools, resources and training, our technicians are able to make a very competitive base salary and bonus program that rewards you for your hard work and customer service! Consistency: We offer consistent and Flexible scheduling - Everything from a 9-5 to 4-10's with flexible days of the week. Professional and Personal Growth: Robust Paid Training & Professional Development Path - 150 hours of training per year! Opportunity to grow - We love to promote from within! Most of our leaders started in the truck! Qualified technicians will be sponsored for Journeyman license and NATE certification. Tuition Reimbursement benefits & Scholarship Programs Wellness: Health benefits including Medical, Dental, Vision, and Life Insurance Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses Short Term Disability Long-Term Disability Wellness Reimbursement Program Employee Assistance Program that offers services such as free counseling services, will preparation, and other benefits Company-paid PTO and Paid Holidays 401(k) retirement plan with company-matching contributions Employee Discounts What do you need? Experience as an HVAC Install Technician Relevant licenses and certifications A valid driver's license and a clean driving record Ability to pass a background check and drug test Clean and neat appearance Strong customer service and communication skills Hard-working and motivated Are you ready to join our team? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this HVAC Install Tech position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
    $24k-38k yearly est. 13d ago
  • Emergency Technician Assistant

    Triangle Veterinary Referral Hospital of Holly Springs

    Technical assistant job in Holly Springs, NC

    Emergency Technician Assistant - HIRING BONUS Holly Springs, NC HIRING BONUS: 1000.00 Title: Emergency Technician Assistant Schedule: FT Hours; 1st, 2nd and 3rd shifts available, Rotating Schedule The Triangle's premier Emergency and Specialty Hospitals are growing! We are looking for highly motivated, highly skilled individuals to join the team at our Holly Springs, NC location. We provide 24-hour emergency service and specialty referrals in surgery and internal medicine. We're looking for team members who want to utilize their skills to the fullest potential in a fast paced, fun, and stimulating environment. We are currently seeking qualified Technician Assistants for our Emergency Department. This role functions with a great deal of autonomy and responsibility; a strong work ethic, sound judgment, excellent communication skills, a positive attitude and the ability to work both independently and with a team are required. Job Summary The Technician Assistant role is responsible for assisting technicians and clinicians in completing daily tasks in an efficient manner. In conjunction with patient care, this role is also responsible for routine cleaning and husbandry of the hospital ensuring proper infectious disease protocols are followed. Essential Job Functions Assist clinicians and technicians with patient care Perform in-house laboratory testing Properly restrain canine and feline patients for exam, procedures etc. Assist in positioning and acquisition of patient radiographs Proactively assist team members throughout the hospital when necessary Enter patient vitals into Cornerstone and other necessary basic entries into patient records Identify items low in stock and enter on inventory order list as appropriate Complete daily and weekly cleaning task lists Assist in cleaning duties including but not limited to laundry, sweeping/mopping floors, taking out the trash/recycling, cleaning treatment areas, cages, counter tops and bathrooms Stock medical supplies Required Experience and Education 1+ years of experience in the veterinary field preferred Experience with proper canine and feline restraint preferred Graduation from high school or GED equivalent required TVRH offers a comprehensive benefits package in addition to a hiring bonus and competitive salary: Health, vision, and dental HSA and FSA Plans Short-term and long-term disability Critical Illness, Accident and Hospital Indemnity Life Insurance 401k with employer match Paid Parental Leave Internal benefits include CE allowance, veterinary services discount, and uniform allowance.
    $24k-38k yearly est. 60d+ ago
  • Desktop Support Level 1

    Artech Information System 4.8company rating

    Technical assistant job in Cary, NC

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Primary Skills: • Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) • Should have experience in working in enterprise call centre environment. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience necessary. • ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management • Technical helpdesk or technical call center experience is necessary. • Disciplined, systematic problem solving skills required. • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows7, Windows Vista, Windows XP, Windows 2000 • Servers: Windows 2000, Windows 2003, Windows 2008, • Knowledge of Active Directory, Exchange 2003/2007 • ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio • Internet browsers (e.g. Explorer, Chrome, Firefox), • VPN and remote dial-in users • Support for laptop, desktops, and printers • Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.
    $60k-90k yearly est. 1d ago
  • Technologist Assistant

    Greensboro Imaging

    Technical assistant job in Greensboro, NC

    Greensboro Imaging is Triad's leader in outpatient imaging/radiology services. With two outpatient imaging locations and a flagship breast center, the organization offers a variety of radiology procedures. Job Description Description The position of Tech Assistant is responsible for assisting clinicalstaff with patient flow and preparing patients for their examinations orprocedures. This position requires documentation of patient's treatment throughdata entry and report retrieval. A Tech Assistant must be able to communicateclearly and effectively with all patient populations as well as display empathytowards patients. This position requires patient services duties such asregistering patients for their exams, verifying their exam orders, collectinghistory, coordinating care with other departments and escorting them to thedepartment while providing exam or procedure instructions. Dutiesand Responsibilities Facilitatethe patient experience by greeting patients, verifying patient's identity,assisting those with special needs and ensuring physical and emotional comfort.Utilize AIDET Principles in all patient and provider encounters. 2. Coordinatepatient flow by scheduling appointments and procedures and preparing paperworkfor technologists and radiologists. 3. Conductenvironmental and safety procedures including cleaning and sterilizing the examroom and equipment. Evaluate and maintain supply levels and practice safepatient maneuvers. 4. Documentthe patient's exam through data entry, report retrieval, scanning and recordingthe exam details in the electronic medical record system. 5. Demonstrateproficiency in performing specialized procedures. Coordinate patient care withother modalities as scheduled. 6. Assistclinical staff with procedures by preparing medical instruments and biologicalspecimens for the lab, providing post-procedure care and instructions,retrieving patient history, consent and vital signs as required. Maintainprofessional and technical knowledge through educational workshops,professional publications and societies. The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned to this job. Qualifications Education: High School diploma or equivalent Experience: 1 to 3 years comparable experience in medical office Knowledge: Medical terminology, consistently model AIDET principles, service excellence and service recovery. Consistently demonstrate commitment to safe practices while abiding by all OSHA and HIPAA guidelines. Skills: Basic computer skills such as Email, Microsoft Office Suite products. Effective, professional, empathetic communication skills are required. Licensure/Certification: Licensed CMA. Venipuncture certification preferred. Conditions of employment: Annual flu shot, annual TB test, CPR Certification, compliance with OSHA and HIPAA guidelines, wear all required Personal Protective Equipment Additional Information All your information will be kept confidential according to EEO guidelines.
    $23k-38k yearly est. 60d+ ago
  • Underwriting Technical Assistant

    North Carolina Farm Bureau Mutual Insurance Company, Inc. 4.0company rating

    Technical assistant job in Raleigh, NC

    About Us At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us! About the Role As an Underwriting Technical Assistant, you'll be responsible for assigned duties within the Underwriting Department File Center. This role supports the Underwriting Department by reviewing and handling computer-generated reports, sending electronic correspondence to agents, and participating in special projects as needed. Education and Experience High school diploma required. Required Skills and Abilities Intermediate proficiency in Word and Excel. Effective oral communication and writing skills. Possess good interpersonal skills that allow for for close working relationships with other assistants, underwriters, Underwriting management, and the Agency Force. Location and Commitments Full-time role based at our Corporate Office in Raleigh, NC 27612 40 hours per week Responsibilities of the Role Sort and distribute incoming work received for the Underwriting Department. Take phone calls received in the File Center and transfer to the appropriate underwriter, supervisor, or manager. Deliver paperwork and files to other departments as needed. Process auto claim updates and assign points to policies as needed. Send routine e-mails to agents for underwriters. Process monthly reports correcting auto point assignments based on claims activity. Review monthly salvage vehicle report and set diaries for underwriters. Process Certificates of Insurance (COIs) and route for corrections. Order audits and inspections for commercial policies. Review other various reports and handle as needed. This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.
    $24k-38k yearly est. 6d ago
  • RTP NC_Technical Support(Lumension, SCCM, Windows 10, MAC exp)

    360 It Professionals 3.6company rating

    Technical assistant job in Raleigh, NC

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Technical Support in Raleigh NC. Qualifications Applicant must have at least 5 years of relevant experience with the following skills: • SCCM • WIN10 • O365 • Office 2016 • Intel/AMD-based computing equipment • MAC & Tablets • Lumension • Good Communication and Documentation Skills • Active Directory • AGPM • Intel Security(McAfee) Additional Information Inperson interview is acceptable.
    $43k-69k yearly est. 60d+ ago
  • Tech Specialist - Jr - Normal

    Arete Technologies 4.5company rating

    Technical assistant job in Raleigh, NC

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: NCDOT is looking to hire a Technical Specialist that will serve as a service owner for Citrix XenMobile and Microsoft Office. This position is needed to develop, design, and administrate specific technology systems for DOT's Mobile Device Management and Microsoft Office. This position will serve as a service owner of the Microsoft Office products suite that DOT uses and for Citrix XenMobile as DOT's MDM solution. Their MS Office duties will include keeping informed of what features and changes are coming to the Office suite, leading version upgrade deployments, troubleshooting install issues, maintaining Office group policies, and being a consultation resource for support techs. Their XenMobile duties will include building and maintaining DOT's Citrix XenMobile environments, managing the 1000+ devices that use this system, and serving as the point of contact for issues regarding the system. The goal is to eventually convert this position to a permanent state employee since this will be an ongoing support need. skills required Experience developing, designing, and administrating Citrix XenMobile and managing the devices that utilize it. Experience with migrating to Microsoft Office 365, creating and managing Office 365 builds and policies, troubleshooting Office 365 software issues. Consultancy Skills. Ability to provide expertise and consultation to management representatives on a regular basis. Planning and Organizing. Ability to plan task timelines and use of resources. Ability to manage projects that have high impact changes to operating and peripheral systems or the implementation of emerging technologies. Technical Knowledge. Ability to apply new releases of operating systems and associated software. Technical Solution Development. Ability to demonstrate thorough knowledge of technologies and systems in place and to support those technologies. Technical Support. Ability to provide technical consultation on projects. Customer Services. Promotes positive customer relationships and mentors others to ensure customer satisfaction. Effective Communication. Interprets and communicates information, ideas, and instructions. Persuades and negotiates to build cooperation and consensus Organizational Awareness. Demonstrates in-depth knowledge of Department and relationships (formal and informal). Teamwork. Assesses skills within a team and works to build on individual strengths within the team and leads multiple team efforts. Experience with some or all of the following products: Microsoft Deployment Toolkit, AdminStudio, AppSense, SCCM. Qualifications local only NC Additional Information All your information will be kept confidential according to EEO guidelines.
    $39k-77k yearly est. 1d ago
  • Technical Fellow-Artificial Intelligence (Computer Vision/LLMs/VLMs)

    General Motors 4.6company rating

    Technical assistant job in Raleigh, NC

    **Workplace Classification:** **Remote OR Hybrid** : Reporting where work can/needs to be performed/collaboration should happen. If the person lives within 50 miles of the designated primary location (Austin, TX; Mountain View, CA or Warren, MI), they are expected to be onsite a minimum of 3 days/week. If they do not live within 50 miles of a designated GM location, they do not need to report in and would be deemed remote. **The Team:** You'll join GM's Vision and Automation Services (VAAS) group, where we're building real-time AI applications that impact safety, quality, and productivity across global plants. This is your chance to work on high-impact solutions - from robotic vision systems to foundation models for industrial knowledge - that will define the next century of transportation. If you want a place that challenges you to bring your curiosity, enthusiasm, desire to learn, grow, and succeed every day, to build automotive solutions that are the benchmark for other automotive companies and suppliers, then this is the place for you. **The Role:** To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we are building a team of people who are passionate about creating safer, better, and more sustainable solutions. This bold vision won't happen overnight, but just as we transformed how the transportation in the last century, we are committed to transforming how we move today and in the future. Are you a hands-on AI expert who thrives at the edge of innovation? We're looking for **Technical Fellows** to help shape the future of manufacturing by leading the design and deployment of cutting-edge AI systems - including computer vision, large language models (LLMs), and vision-language models (VLMs). **What You'll Do (Responsibilities):** + Sets the org-wide bar for engineering excellence and quality. + Challenges assumptions and drives high-impact technical decisions. + Leads cross-functional alignment across software, data, hardware, safety, and security. + Owns outcomes across programs and platforms, including risk, quality, and long-term maintainability. + Scales expertise through mentorship, playbooks, and knowledge sharing. + Provides authoritative AI/ML leadership on architecture design, evaluation, robustness, and explain ability. + Delivers invention and platform solutions with measurable business and customer value. + Owns end-to-end technical strategy and architecture; defines critical requirements and Non-Functional Requirements (NFRs). + Directs complex design reviews and trade studies; records decisions through Architecture Decision Record (ADRs). + Balances system requirements across performance, safety, reliability, cost, and compliance. + Defines and enforces org-wide standards and best practices (testing, CI/CD, MLOps/data governance). + Acts as a force multiplier: mentors senior/staff, raises the hiring bar, and leads critical postmortems. **Your Skills & Abilities (Required Qualifications):** + PhD in a relevant field or related discipline (STEM focused), or equivalent research experience with a proven track record of publications in reputed journals and conferences. + 15+ years' experience in research and design Computer Vision / VLM / LLM solutions with significant focus on Machine Vision, with at least 10 of those years in a hands-on technical or scientific leadership position + Experience in designing and implementing large scale AI solutions + Experience in leading large-scale AI/ML development projects from concept to multiple releases in production + Strong hands on experience with at least one of the popular machine learning frameworks (PyTorch, Tensorflow, Keras, etc.), and familiarity with programming languages (C++, Python,Java, etc.) + Familiarity with multiple open-source machine/computer vision libraries (OpenCV, PIL, etc.) + Familiarity with OpenGL and OpenCL + In-depth experience with Ops, MLOps, and/or VLM/LLMOps + Familiarity in cloud-based development and integration (Azure, AWS, Google Cloud) + Experience leading high-impact, cross-company initiatives + Established track record of excellence in relevant research areas + Excellent communication skills in presentation (both verbal and slides) + Very strong drive for continuous delivery of new and improved capabilities to production **Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. + The salary range for this role is $234,000 - $358,500. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. + Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. **Benefits:** GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. **Company Vehicle** : Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies. **GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING** **A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)** **This job may be eligible for relocation benefits.** \#LI-DH2 The selected candidate will be required to travel **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $95k-119k yearly est. 4d ago
  • Part-Time Handyman Assistant / Home Service Technician Assistant

    Trublue Home Service Ally

    Technical assistant job in Raleigh, NC

    TruBlue Home Service Ally is a national franchise with over 120 locations that provides trusted handyman repairs, home safety upgrades, and maintenance services to help seniors age in place and support busy families. With locations across the U.S., TruBlue is a leader in dependable, relationship-based home maintenance. This is a great opportunity to grow with a purpose-driven company that values integrity, respect, and quality work. What You'll Do Assist with home repairs and maintenance projects Prep work areas, handle clean-up, and organize materials Learn to work with tools, materials, and customers the right way Support senior safety upgrades and general home care needs Represent the TruBlue brand with professionalism and a willingness to help Who You Are Dependable, respectful, and ready to learn Interest in carpentry, painting, or general home repairs Comfortable taking direction and working with a team Valid driver's license and reliable transportation Legally eligible to work in the U.S. Owns or is working toward acquiring basic tools (preferred, not required) What You'll Get Consistent work and regular hours Flexible scheduling and strong team support TruBlue gear provided On-the-job training from experienced professionals A team-first environment where your effort is valued The chance to grow a career while making a difference Why TruBlue We're here to serve, and we're proud of the work we do. From day one, you'll be part of a team that's improving lives through home safety, service, and care. If you're ready to do meaningful work and grow into a professional role, TruBlue is ready for you.
    $28k-40k yearly est. Auto-Apply 15d ago
  • Technical Support Analyst (3rd Shift)

    Bandwidth 4.5company rating

    Technical assistant job in Raleigh, NC

    Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. This role is Thursday-Sunday 9PM-8AM. What You'll Do: Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free. Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. Analyze call flows, packet captures, and system logs for faults. Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. Test and duplicate customer issues to validate the issue and resolution. Escalate issues to the relevant teams when required. Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. Interact with various teams to provide feedback and recommend improvements to current products or procedures. Keep up-to-date with technical knowledge and learn new technologies and products. What You Need: Bachelor's degree in Computer Science, Information Technology, or related technical field Experience: 1-2 years of experience in technical support or related field Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. Excellent communication and interpersonal skills. Capable of multitasking in a fast-paced environment. Strong problem-solving skills. Able to work individually and in teams with a focus on detail. Bonus Points: Network+, CCNA or similar PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience. The Whole Person Promise: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice #SJ
    $33k-61k yearly est. Auto-Apply 23d ago
  • Maintenance Technician - Assistant

    Cushman & Wakefield 4.5company rating

    Technical assistant job in Greensboro, NC

    Job TitleMaintenance Technician - Assistant SummaryResponsible to assist with the operation troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings, industrial systems, vehicles, grounds, and maintenance equipment for assigned properties/facilities.Job Description • Assist with troubleshooting and repairs of buildings and installed systems to include: packaging and handling machinery, plumbing systems, kitchen equipment, roofs, drains, shop, grounds equipment, and HVAC • Clean, lubricate, and service a wide variety of pumps, valves, pneumatic controls, electrical, mechanical, and hydraulic devices • Assist with installation and modification of building equipment and systems • Replace and repair building finishes such as ceiling tiles, door hardware, wall paper, and can paint walls, piping, floors and equipment • Troubleshoot, evaluate, and make recommendations to upgrade maintenance operations and/or implement savings opportunities • Possess competent knowledge of the use and care of tools and equipment used in facility and ground maintenance • Respond immediately to emergency situations and customer service requests as assigned. • Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions, preventative maintenance, etc. • Maintain and operate fire and life safety systems such as; Fire alarm systems, fire pumps and related fire protection system equipment as assigned • Comply with all applicable codes, regulations, governmental agency, and Company directives as related to building operations and practice safe work habits • Ability to use technology such as; smart phones, tablets, computers, web-based applications, building automation systems, etc. • Complete all required C&W Safety Training as scheduled annually. • Comply with C&W Uniform Dress Code while working and maintain a neat and clean appearance while on the property at times other than working hours KEY COMPETENCIES • Technical Proficiency • Initiative • Flexibility • Multi-Tasking • Sense of Urgency • High School Diploma or GED equivalent IMPORTANT EXPERIENCE • 2+ years of related experience ADDITIONAL ELIGIBILITY QUALIFICATIONS • Technical, vocational or on-the-job training in at least one of the following areas: HVAC, electrical, mechanical, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair • Possess and maintain a valid driver's license (commercial license may be required) and good driving record with periodic checks • Basic Computing Skills in Outlook, Excel & Word May be only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or stand-by on-call duties WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 10% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $17.85 - $21.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ************** or email ***********************. Please refer to the job title and job location when you contact us. INCO: “C&W Services”
    $27k-39k yearly est. Auto-Apply 15d ago
  • HVAC Installation Technician Assistant

    Eanes Heating and Air Conditioning

    Technical assistant job in Greensboro, NC

    Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who its people? Come see why so many of our team members and customers recommend Horizon! At EANES Heating & Air, a Horizon Services Company, we pride ourselves in creating an excellent working environment by hiring the best technicians, training them better than anyone else, and creating an environment where our technicians are our number one priority. What do our HVAC Install Technicians do? Our technicians go into clients' homes to install new residential heating and cooling systems. What we offer? Competitive Compensation: With our tools, resources and training, our technicians are able to make a very competitive base salary and bonus program that rewards you for your hard work and customer service! Consistency: We offer consistent and Flexible scheduling - Everything from a 9-5 to 4-10's with flexible days of the week. Professional and Personal Growth: Robust Paid Training & Professional Development Path - 150 hours of training per year! Opportunity to grow - We love to promote from within! Most of our leaders started in the truck! Qualified technicians will be sponsored for Journeyman license and NATE certification. Tuition Reimbursement benefits & Scholarship Programs Wellness: Health benefits including Medical, Dental, Vision, and Life Insurance Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses Short Term Disability Long-Term Disability Wellness Reimbursement Program Employee Assistance Program that offers services such as free counseling services, will preparation, and other benefits Company-paid PTO and Paid Holidays 401(k) retirement plan with company-matching contributions Employee Discounts What do you need? Experience as an HVAC Install Technician Relevant licenses and certifications A valid driver's license and a clean driving record Ability to pass a background check and drug test Clean and neat appearance Strong customer service and communication skills Hard-working and motivated Are you ready to join our team? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this HVAC Install Tech position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
    $23k-38k yearly est. 13d ago
  • Local to Raleigh NC_Technical Support(Avaya, HEAT Exp)

    360 It Professionals 3.6company rating

    Technical assistant job in Raleigh, NC

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description We are looking to fill a position for Technical Support who will be responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications. Qualifications Excellent verbal and written communication skills. Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013. Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts. Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. Excellent customer service and teamwork skills. Willingness and ability to work overtime as needed. Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems software. Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to makes significant changes. Ability to determine applicability in controversial or precedent setting situations.. Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs. Additional Information In person interview is required for this position. We need local candidates for these positions.
    $43k-69k yearly est. 60d+ ago
  • Tech Specialist - Jr - Normal

    Arete Technologies 4.5company rating

    Technical assistant job in Raleigh, NC

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: NCDOT is looking to hire a Technical Specialist that will serve as a service owner for Citrix XenMobile and Microsoft Office. This position is needed to develop, design, and administrate specific technology systems for DOT's Mobile Device Management and Microsoft Office. This position will serve as a service owner of the Microsoft Office products suite that DOT uses and for Citrix XenMobile as DOT's MDM solution. Their MS Office duties will include keeping informed of what features and changes are coming to the Office suite, leading version upgrade deployments, troubleshooting install issues, maintaining Office group policies, and being a consultation resource for support techs. Their XenMobile duties will include building and maintaining DOT's Citrix XenMobile environments, managing the 1000+ devices that use this system, and serving as the point of contact for issues regarding the system. The goal is to eventually convert this position to a permanent state employee since this will be an ongoing support need. skills required Experience developing, designing, and administrating Citrix XenMobile and managing the devices that utilize it. Experience with migrating to Microsoft Office 365, creating and managing Office 365 builds and policies, troubleshooting Office 365 software issues. Consultancy Skills. Ability to provide expertise and consultation to management representatives on a regular basis. Planning and Organizing. Ability to plan task timelines and use of resources. Ability to manage projects that have high impact changes to operating and peripheral systems or the implementation of emerging technologies. Technical Knowledge. Ability to apply new releases of operating systems and associated software. Technical Solution Development. Ability to demonstrate thorough knowledge of technologies and systems in place and to support those technologies. Technical Support. Ability to provide technical consultation on projects. Customer Services. Promotes positive customer relationships and mentors others to ensure customer satisfaction. Effective Communication. Interprets and communicates information, ideas, and instructions. Persuades and negotiates to build cooperation and consensus Organizational Awareness. Demonstrates in-depth knowledge of Department and relationships (formal and informal). Teamwork. Assesses skills within a team and works to build on individual strengths within the team and leads multiple team efforts. Experience with some or all of the following products: Microsoft Deployment Toolkit, AdminStudio, AppSense, SCCM. Qualifications local only NC Additional Information All your information will be kept confidential according to EEO guidelines.
    $39k-77k yearly est. 60d+ ago
  • Technical Support Analyst (3rd Shift)

    Bandwidth 4.5company rating

    Technical assistant job in Raleigh, NC

    Job Description Who We Are: Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. This role is Thursday-Sunday 9PM-8AM. What You'll Do: Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free. Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. Analyze call flows, packet captures, and system logs for faults. Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. Test and duplicate customer issues to validate the issue and resolution. Escalate issues to the relevant teams when required. Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. Interact with various teams to provide feedback and recommend improvements to current products or procedures. Keep up-to-date with technical knowledge and learn new technologies and products. What You Need: Bachelor's degree in Computer Science, Information Technology, or related technical field Experience: 1-2 years of experience in technical support or related field Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. Excellent communication and interpersonal skills. Capable of multitasking in a fast-paced environment. Strong problem-solving skills. Able to work individually and in teams with a focus on detail. Bonus Points: Network+, CCNA or similar PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience. The Whole Person Promise: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice #SJ
    $33k-61k yearly est. 26d ago

Learn more about technical assistant jobs

How much does a technical assistant earn in Chapel Hill, NC?

The average technical assistant in Chapel Hill, NC earns between $19,000 and $47,000 annually. This compares to the national average technical assistant range of $22,000 to $51,000.

Average technical assistant salary in Chapel Hill, NC

$30,000

What are the biggest employers of Technical Assistants in Chapel Hill, NC?

The biggest employers of Technical Assistants in Chapel Hill, NC are:
  1. American Institutes for Research
  2. K.A. Recruiting
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