Technical assistant jobs in Jupiter, FL - 75 jobs

POSITION OVERVIEW: Under the general supervision of the Senior Librarian, the Technical Assistant provides public-facing library support with a strong emphasis on customer service, technology assistance, and digital literacy. The position delivers hands-on instruction and troubleshooting support for library computers, databases, software applications, internet services, and emerging technologies to internal and external customers while helping ensure equitable access to digital resources. The Technical Assistant may serve as shift supervisor in the absence of senior staff and supports the County's mission of public access, digital equity, and community service. KEY RESPONSIBILITIES: Customer Service and Public Assistance: * Assist patrons in person, by telephone, and via email with library services, policies, and procedures. * Provide instruction and support in the use of library resources, including computers, Wi-Fi, printers, scanners, electronic devices, and digital collections. * Deliver consistent, professional, and inclusive customer service to patrons of all ages and backgrounds. Technology and Technical Support: * Provide basic technical support to staff and patrons, including troubleshooting PCs, printers, and common network issues. * Maintain branch computers, printers, and audiovisual equipment. * Assist patrons with online catalogs, databases, internet navigation, apps, and emerging technologies. Library Operations and Program Support: * Perform opening and closing procedures and participate in daily library operations, including circulation desk coverage and shelving materials. * Shelve library materials for approximately each shift and assist with general organization of collections. * Under librarian supervision, assist with planning and delivering programs, including basic computer, digital literacy instruction and STEAM/STEM learning experiences. * Participate in staff meetings, trainings, and organizational initiatives including outreach and community education initiatives. Supervision, Administration, and Other Duties: * Act as Shift Supervisor when assigned. * Perform related administrative, fiscal, or program support duties as required. * Support countywide emergency preparedness, response, recovery, and mitigation efforts as directed, serving as an emergency service worker during declared emergencies. PHYSICAL REQUIREMENTS: This position requires good vision and hearing, with or without correction, and the ability to communicate clearly. Duties involve moderate physical effort with frequent standing, walking, bending, reaching, and repetitive shelving motions. The employee must be able to lift up to 30 pounds, push a fully loaded book cart, reach above shoulder height, squat, and perform repetitive tasks. Use of both hands and fingers with dexterity is required. ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: Work is primarily performed in a climate-controlled office environment. The position involves extended periods of sitting or standing and frequent use of computers and office equipment, which may result in eye strain or repetitive motion discomfort. The role requires regular participation in meetings and collaborative work, necessitating effective communication in shared spaces. Some areas may have elevated dust levels that could trigger allergies. No specialized safety equipment is required. SUPPLEMENTAL INFORMATION: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position. EMERGENCY RESPONSE/RECOVERY ACTIVITIES: County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. EEO STATEMENT: St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply. Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively. * High School Diploma required. Associate's degree or certificate from an accredited college or university in library and information science, information studies, computer information systems, computer science, or related field preferred. Relevant experience, training or technical certifications may substitute for preferred degree. * Minimum of two (2) years of experience in a library or educational institution. * Knowledge of public library services, customer service best practices, and electronic/digital resources. * Intermediate proficiency with Microsoft Windows and Microsoft Office. * strong computer and digital literacy skills with demonstrated experience with a networked environment, including basic PC, printer, and peripheral troubleshooting. * Excellent written and verbal communication skills. * Ability to instruct patrons in basic computer use, internet navigation, library databases, and electronic devices. * Strong interpersonal skills, attention to detail, and ability to multitask in a fast-paced public setting. * Ability to exercise sound judgment, work independently within established procedures, and collaborate as part of a team. * Work flexible weekly Tuesday - Saturday schedule including some weekends and nights. * Must possess a valid Florida driver's license with a good driving record. Pay Grade: G04 Driving Position - Operating County vehicles and/or equipment is a primary function of this position. PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.