How to hire a technical services analyst

How to hire a technical services analyst, step by step

Here's a step-by-step technical services analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical services analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical services analyst
• Step 8: Go through the hiring process checklist

What does a technical services analyst do?

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1. Identify your hiring needs

   First, determine the employments status of the technical services analyst you need to hire. Certain technical services analyst roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technical services analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, technical services analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of technical services analyst salaries for various roles:

   Type of Technical Services Analyst	Description	Hourly rate
   Technical Services Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$24-49
   Analyst	Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes... Show more	$25-47
   Services Desk Technician	Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization... Show more	$14-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Infrastructure
   • Technical Support
   • Troubleshoot
   • SQL
   • Process Improvement
   • ITIL
   • ITSM
   • PowerPoint
   • Customer Satisfaction
   • OS
   • Incident Management
   • Data Entry
   • Customer Support

   Check all skills

   Responsibilities:

   • Manage TCP/IP connectivity uplift project.
   • Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
   • Issue RMA's and maintain service database.
   • Upload software and OS on blackberry phones as requested
   • Support Citrix, VPN, and mainframe emulation sessions.
   • Track SLA metrics and prepare metric updates in PowerPoint for executives.

   More technical services analyst duties

3. Make a budget

   Including a salary range in the technical services analyst job description is a good way to get more applicants. A technical services analyst salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a technical services analyst in Hawaii may be lower than in Washington, and an entry-level engineer typically earns less than a senior-level technical services analyst. Additionally, a technical services analyst with lots of experience in the field may command a higher salary as a result.

   Average technical services analyst salary

   $71,561yearly

   $34.40 hourly rate

   ---

   Entry-level technical services analyst salary

   $50,000 yearly salary

   Updated December 20, 2025

   Average technical services analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$87,186	$42
   2	Washington	$86,799	$42
   3	New York	$82,105	$39
   4	Maryland	$78,752	$38
   5	New Jersey	$78,691	$38
   6	Oregon	$77,930	$37
   7	Massachusetts	$75,510	$36
   8	Michigan	$74,959	$36
   9	District of Columbia	$73,777	$35
   10	Missouri	$72,302	$35
   11	Utah	$71,664	$34
   12	Virginia	$69,482	$33
   13	Arizona	$69,015	$33
   14	Illinois	$67,013	$32
   15	Minnesota	$65,354	$31
   16	Texas	$65,221	$31
   17	Pennsylvania	$64,585	$31
   18	Ohio	$61,517	$30
   19	Iowa	$61,317	$29
   20	Georgia	$60,455	$29

   Average technical services analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Applied Materials	$103,231	$49.63	27
   2	Deutsche Bank	$102,623	$49.34	11
   3	Barclays	$100,421	$48.28	1
   4	HSBC Bank	$96,348	$46.32	3
   5	Adobe	$92,756	$44.59	3
   6	SimilarWeb	$92,423	$44.43
   7	Mastercard	$92,205	$44.33	18
   8	Flowers Foods	$91,058	$43.78
   9	IBM	$90,954	$43.73	234
   10	Royal Bank of Canada	$90,248	$43.39	5
   11	Infosys Public Service	$89,517	$43.04	52
   12	Constellation Energy Partners	$89,266	$42.92	9
   13	Dell	$88,607	$42.60	6
   14	PlayStation	$88,351	$42.48	9
   15	Stifel Financial	$83,189	$39.99	7
   16	FNB	$82,572	$39.70
   17	Momentive	$82,111	$39.48	4
   18	Ernst & Young	$81,789	$39.32	1,915
   19	Forest Laboratories	$79,553	$38.25
   20	American Express	$79,539	$38.24	24

4. Writing a technical services analyst job description

   A job description for a technical services analyst role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a technical services analyst job description:

   Technical services analyst job description example

   About Clark Construction:
   
   There is a reason that Clark is a leader in the construction industry. Simply put, it's our people. You can play a critical role in the future of our cities and communities with a career at Clark Construction. From monuments and museums, to stadiums, hospitals, universities, highways, hotels and more, Clark has shaped America's skyline for over a century. Our work leaves a lasting legacy; the same goes for our people. We owe our success to the leadership, talent, and drive of our employees. With a wide range of opportunities from management, to finance, to engineering and more, explore the many ways to grow your career and build your own legacy at Clark. Come be a part of our team, today!
   
   Position Summary:
   
   The Shared Service Analyst will play a key role in the management of all SAP Business Partner (BP) master records, including Subcontractor BPs, Indirect Supplier BPs, and Customer (Owner) BPs. In this role, the candidate is responsible for creating, updating, and managing the integrity of all data within the SAP BP master records for the entire organization while also providing governance of BP policies, procedures, and compliance.
   This position will heavily interact with Clark, Clark subsidiaries, as well as project team business managers, Contracts Management team members, Strategic Purchasing team members, and Corporate Department Leads/Executives to resolve issues in a prompt and efficient manner. The ideal candidate will be detail-oriented, a team player, organized, possessing strong Excel skills, communication, and willing to work in a fast-paced deadline-driven environment.
   
   Responsibilities will include:
   Review and process a minimum (10) New BP applications and/or BP Update requests daily Performing compliance and third-party verification(s) of BPs and data entry of BP information into SAPMaintain and enforce processes and documentation for policy and audit compliance Departmental liaison with project teams and corporate departments SAP/ServiceNow reporting to our internal customers as applicable Other duties as assigned; supporting Shared Services team, Treasury, and other Finance departments as needed
   
   Qualifications / Requirements:
   A BA/BS degree, or three years of experience SAP and COUPA experience preferred Excellent communication skills both written and verbal, and outstanding customer service skills as the position requires interfacing with senior-level staff members, clients, and subcontractors Must be detail-oriented, organized, and possess strong Excel skills; develop department metrics for management to drive strategic decision making Demonstrates problem-solving and critical thinking skills Able to work independently but have a clear understanding of when to solicit management's involvement if required Understanding of the appropriate sense of urgency
   
   #LI-BT1
   #GD

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right technical services analyst for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your technical services analyst job on Zippia to find and recruit technical services analyst candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit technical services analysts, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview technical services analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical services analyst

   Once you've decided on a perfect technical services analyst candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new technical services analyst. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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