Technical writer jobs in Casa Grande, AZ - 31 jobs

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Job Title: Endpoint Security Senior Technical Writer** **Job Description:** We are looking for a dedicated and skilled Senior Technical Writer to join our cybersecurity team. The ideal candidate will be responsible for creating, maintaining, and enhancing documentation that supports the planning, implementation, and operational readiness of multiple endpoint security initiatives. This role requires exceptional writing skills, a strong understanding of cybersecurity concepts, and the ability to collaborate closely with technical subject matter experts to produce clear, accurate, and standardized documentation. **Key Responsibilities:** 1. **Documentation Development:** 1. Develop, revise, and maintain high-quality documentation for cybersecurity technologies, processes, and workflows. 2. Create standard operating procedures (SOPs), implementation guides, engineering runbooks, and architectural overviews. 3. Produce documentation for system requirements, architecture designs, and operational readiness for new and existing solutions. 2. **Content Accuracy & Compliance:** 1. Ensure all documentation reflects current tools, configurations, and organizational standards. 2. Support documentation needs for compliance audits, risk assessments, and onboarding materials. 3. Align outputs with established documentation templates and governance frameworks. 3. **Collaboration & Knowledge Transfer:** 1. Work closely with cybersecurity SMEs, engineering teams, and operations to gather technical details and translate them into clear, user-friendly content. 2. Facilitate knowledge continuity by creating materials that enable smooth handoffs between teams. 4. **Continuous Improvement:** 1. Identify gaps in existing documentation and propose enhancements. 2. Stay informed on cybersecurity trends and incorporate best practices into documentation processes. **Qualifications:** + Strong technical writing skills with demonstrated ability to create clear, concise, and user-focused documentation. + Experience in cybersecurity or IT infrastructure environments, with familiarity in topics such as endpoint protection, SIEM, identity management, and cloud security. + Proficiency in documenting system requirements, architecture diagrams, SOPs, and implementation guides for technical audiences. + Excellent interviewing and collaboration skills to work with subject matter experts, engineers, and project stakeholders. + Familiarity with documentation tools and platforms, such as Confluence, SharePoint, Google Workspace, or equivalent. + Ability to interpret and standardize technical content, applying consistent tone, structure, and formatting across documents. + Understanding of documentation standards and style guides + Version control and change tracking awareness, including using tools like Git, document repositories, or structured file naming/versioning systems. + Experience in the utility sector, with an understanding of industry-specific terminology, operations, or regulatory environments. + Experience developing documentation specific to cybersecurity technologies used to protect systems within the utility vertical. + Experience in creating secure configuration and hardening guides for technologies used in utility environments (e.g., Windows, Linux, firewalls, etc.) + Familiarity with cybersecurity frameworks and standards, including NIST 800-53, NIST Cybersecurity Framework (CSF), ISA/IEC 62443, or ISO/IEC 27001. + Experience documenting critical infrastructure protection strategies, including risk assessments and vulnerability management programs. + Understanding of cybersecurity standards and ability to translate compliance and regulatory language into practical documentation. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $77,500 to $140,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $92,900 to $160,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Tempe, Arizona **Hybrid** Contract $55/hr - $65/hr This is an exciting contract opportunity for a skilled Software Technical Writer to join a fast-paced technology organization that builds innovative software solutions for enterprise and developer audiences. The role is ideal for someone who thrives in a collaborative engineering environment and is passionate about turning complex technical concepts into clear, concise, and engaging documentation that empowers users and developers alike. If you love working closely with engineers, product managers, QA teams, and UX designers to craft impactful technical content, this is your chance to make a measurable difference. You'll be the voice that bridges technical depth with user clarity, helping shape the knowledge base, developer documentation, and release communications that drive user success and adoption. This position offers a dynamic learning environment, professional growth, and the ability to work cross-functionally on cutting-edge software initiatives while maintaining a healthy work-life balance. Contract Duration: 6 - 12 months **Required Skills & Experience** + Minimum 3 years of experience as a Technical Writer in a software or technology-focused environment + Strong understanding of software development concepts, SDLC, APIs, and databases + Demonstrated experience writing developer-focused documentation such as SDKs, APIs, and integration guides + Proficiency with documentation tools such as MadCap Flare, RoboHelp, Confluence, Markdown, DITA, MS Office, or Git-based systems + Basic familiarity with programming languages to interpret and document code samples accurately + Excellent written and verbal communication skills with exceptional attention to detail **Desired Skills & Experience** + Experience with single-sourcing, structured authoring, or content reuse strategies + Ability to quickly learn and document new technologies in both on-prem and cloud-based environments + Experience using graphic or diagramming tools to create visuals that enhance comprehension + Ability to collaborate effectively with engineering, QA, and product teams across multiple time zones + Strong organizational, analytical, and problem-solving skills with a focus on accuracy and clarity **What You Will Be Doing** Tech Breakdown + 50% Technical Documentation + 30% User-Facing Content + 20% Cross-Functional Collaboration Daily Responsibilities + 70% Hands-On Writing and Editing + 20% Collaboration and Content Review + 10% Strategic Input / Information Architecture Planning **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Kaejen Surat **Specialization:** + Technical Writing/Training

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Technical Writer On behalf of our client, Procom Services is searching for a Technical Writer for a contract opportunity in Chandler, AZ. Technical Writer Job Details Researches, analyzes, designs, develops, writes, edits, and publishes documentation for the Workday Human Capital System using effective Business Process Management (BPM) protocol. The scope of work involves documenting business process using Word templates. Quality process documentation involves proper steps, narratives, screen shots, etc. Technical Writer Mandatory Skills Strong Word skills and attention to detail. Experience creating and editing process documentation including: flow diagrams (Visio), SIPOC documents and step-by-step text descriptions in Word. Ability to thrive on tight timelines with some ambiguity. Technical Writer Start Date ASAP Technical Writer Assignment Length 4 Months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description The Technical Writer is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content. This position will write and review procedural content to ensure that all business units and process owners' content align to a consistent voice of servicing that represents the Brand of Client in both performance capabilities and learning content. Write clear, concise final content for internal knowledge management system (ECCO) from draft documents as submitted by Subject Matter Experts from across business units and processes. Maintain consistency of content, evaluate outdated information for archiving and condense information when applicable. Conduct quality reviews on all content ensuring quality standards are adhered to. Qualifications Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Card Members at the first point of contact. Excellent written and oral communication skills including the ability to simplify complex information to an easy to understand format for our employees. Ability to create communications that are consistent relative to tone, grammar, and vocabulary. Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills. Strong relationship skills. Proficient in MS Word, Excel, PowerPoint, Outlook, Lync, as well as working knowledge of HTML and HTML editors. Understanding of Performance Support technology. Additional Information To know more or to schedule an interview, Please contact: Krishna Madhwani ************ *********************************

Nammo Defense Systems, Inc., a defense contractor, is the primary USA operation of the Nammo Group (Nammo AS). Nammo Defense Systems Inc. (NDS) develops, manufactures, and supports Shoulder Launched Munitions (SLMs), energetic material solutions such as aircraft emergency escape systems, actuation devices, rocket motors, warheads, and composite solutions including carbon fiber tubes and composite aerospace structures. JOB OVERVIEW: With independent judgment and discretion, prepare electronic files for reproduction, file management and digital output using various software applications; support internal and external customer items related to the formatting and publishing of technical documentation; support change management system and be responsible for providing appropriate feedback to internal customers in a timely manner. How you will be rewarded as our Technical Writer: * Competitive compensation * Monday-Thursday work week working four 10-hour days (off on Fridays) * Generous paid time off and Holiday Pay * Medical, Dental and Vision Insurance * 401(K), employee assistance programs, health savings account KEY RESPONSIBILITIES: * Research, plan, write and revise technical documentation while ensuring adherence to schedule. * Identifies and implements process and product improvements for technical documents in line with the strategic plan. * Ensure customer and operator requests and issues are analyzed and satisfactorily responded to the originator. * Coordinate and define publications with internal and external suppliers. * Responsible for review, format and registration of NDS documentation. * Trains and supports NDS personnel on documentation systems and software tools. * Prepares, maintains, and implements procedures and instructions pertinent to configuration management. * Coordinates the quality assurance of drawings and documents, which may include the use of graphic programs for esthetic enhancement. * Interacts with Engineering, Quality Control, Manufacturing Engineering, Production Control, Marketing, Health, Environmental & Safety (HES) and Business Development regarding documentation. * Interacts with Information Technology for hardware and software problems. * Interacts with Contract Administrators and Compliance Specialists to support data exchange between 3rd parties. * Complies with regulatory requirements for export of controlled data and limited rights: ITAR, EAR, DoD, BATF, FAR. * Ensures security and limited access to proprietary, secret, and other protected documents. * Ensures document legibility, sustainability, and accessibility to guarantee long term archival and retrieval (LOTAR). * Other Duties as required. * Follow standard practices and safety procedures. * Strictly adhere to all safety policies and procedures to ensure a safe working environment. SKILLS & QUALIFICATIONS: Required: * High School Diploma or GED. * Minimum of 5+ years proven success in role with similar scope of duties and responsibilities * Ability to obtain BATF approval to engage in certain explosive operations Preferred: * College degree preferred COMPETENCIES: * Excellent communication and collaboration skills. * Ability to observe technical operations with comprehension and generate detailed work instructions. * Strong problem-solving and critical-thinking abilities. * Excellent technical and grammatical writing skills. * Ability to work in fast-paced environments. * Time management; flexibility to change priorities. * Strong organizational skills. * Knowledge of Microsoft Office software (spreadsheet, word processing, presentation, and database), Email and Internet clients, Operating Systems and electronic File Management (MS Windows). * Leadership or teamwork abilities. * Knowledge of AS9100D requirements. WORKING CONDITIONS: * Full-time On-site position * This position may require travel on an as-needed basis. This role may involve working

Nammo Defense Systems, Inc., a defense contractor, is the primary USA operation of the Nammo Group (Nammo AS). Nammo Defense Systems Inc. (NDS) develops, manufactures, and supports Shoulder Launched Munitions (SLMs), energetic material solutions such as aircraft emergency escape systems, actuation devices, rocket motors, warheads, and composite solutions including carbon fiber tubes and composite aerospace structures. JOB OVERVIEW: With independent judgment and discretion, prepare electronic files for reproduction, file management and digital output using various software applications; support internal and external customer items related to the formatting and publishing of technical documentation; support change management system and be responsible for providing appropriate feedback to internal customers in a timely manner. How you will be rewarded as our Technical Writer: • Competitive compensation • Monday-Thursday work week working four 10-hour days (off on Fridays) • Generous paid time off and Holiday Pay • Medical, Dental and Vision Insurance • 401(K), employee assistance programs, health savings account KEY RESPONSIBILITIES: • Research, plan, write and revise technical documentation while ensuring adherence to schedule. • Identifies and implements process and product improvements for technical documents in line with the strategic plan. • Ensure customer and operator requests and issues are analyzed and satisfactorily responded to the originator. • Coordinate and define publications with internal and external suppliers. • Responsible for review, format and registration of NDS documentation. • Trains and supports NDS personnel on documentation systems and software tools. • Prepares, maintains, and implements procedures and instructions pertinent to configuration management. • Coordinates the quality assurance of drawings and documents, which may include the use of graphic programs for esthetic enhancement. • Interacts with Engineering, Quality Control, Manufacturing Engineering, Production Control, Marketing, Health, Environmental & Safety (HES) and Business Development regarding documentation. • Interacts with Information Technology for hardware and software problems. • Interacts with Contract Administrators and Compliance Specialists to support data exchange between 3rd parties. • Complies with regulatory requirements for export of controlled data and limited rights: ITAR, EAR, DoD, BATF, FAR. • Ensures security and limited access to proprietary, secret, and other protected documents. • Ensures document legibility, sustainability, and accessibility to guarantee long term archival and retrieval (LOTAR). • Other Duties as required. • Follow standard practices and safety procedures. • Strictly adhere to all safety policies and procedures to ensure a safe working environment. SKILLS & QUALIFICATIONS: Required: • High School Diploma or GED. • Minimum of 5+ years proven success in role with similar scope of duties and responsibilities • Ability to obtain BATF approval to engage in certain explosive operations Preferred: • College degree preferred COMPETENCIES: • Excellent communication and collaboration skills. • Ability to observe technical operations with comprehension and generate detailed work instructions. • Strong problem-solving and critical-thinking abilities. • Excellent technical and grammatical writing skills. • Ability to work in fast-paced environments. • Time management; flexibility to change priorities. • Strong organizational skills. • Knowledge of Microsoft Office software (spreadsheet, word processing, presentation, and database), Email and Internet clients, Operating Systems and electronic File Management (MS Windows). • Leadership or teamwork abilities. • Knowledge of AS9100D requirements. WORKING CONDITIONS: • Full-time On-site position • This position may require travel on an as-needed basis. This role may involve working

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Researches, analyzes, designs, develops, writes, edits, and publishes documentation for the Workday Human Capital System using effective Business Process Management (BPM) protocol. The scope of work involves documenting business process using Word templates. Quality process documentation involves proper steps, narratives, screen shots, etc. Qualifications Strong Word skills and attention to detail. Experience creating and editing process documentation including: flow diagrams (Visio), SIPOC documents and step-by-step text descriptions in Word. Ability to thrive on tight timelines with some ambiguity. Additional Information PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

IDEALFORCE has a CONTRACT position available immediately for a Technical Writer to join our customer in Phoenix, AZ. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only Local Candidates for this role. Job Description Client is in need of a Consultant that has demonstrated experience documenting operational procedures for an enterprise environment. This Consultant will work independently, but with oversight from the Client. Consultant will document current enterprise procedures for the Client's information Security team. Qualifications Candidate should have Technical Writing experience in an Enterprise environment. Information Security experience preferred. Additional Information THIRD PARTY CANDIDATES: Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise. The ideal candidate is an investigative communicator-comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role's work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities: A successful Technical Writer will support Lightedge's documentation and training ecosystem by: Developing and maintaining documentation: Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed. Documenting services and operations: Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows. Supporting technical training development: Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS). Owning documentation standards: Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets. Collaborating with SMEs: Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows. Translating complexity for different audiences: Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness. Managing documentation tools and repositories: Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable. Maintaining the documentation lifecycle: Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum. Ensuring accuracy and quality: Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices. Contributing to cross-team initiatives: Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations. Driving continuous improvement: Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency. Experience: 3-5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization. Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation. Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content. Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate. Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows. Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity. Familiarity with cloud, networking, security, or data center technologies is strongly preferred. Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus. Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs. Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment. Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial. Proven ability to influence without formal authority-driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

Senior Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. In addition to standard processing tasks, Senior Document Services Specialists possess a desire to test new word processing software and the ability to provide training and mentorship to Document Specialists and clients. Candidates living in the Phoenix area expected to adhere to a hybrid schedule. The required work schedule for this opportunity is Monday through Friday 4:00 PM to 1:00 AM ET. Essential Job Responsibilities: Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software Prepare and edit complex documents, spreadsheets, charts Provide coordination and administrative support for special projects Efficient handling of time sensitive and confidential materials Perform document diagnostic activities related to troubleshooting documents inconsistencies Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required Spell check, proofread and/or cross-check documents to ensure accuracy and completeness Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications Provide feedback and insight into each team member's performances when requested Promote and encourage teamwork, confidence, and positive attitudes Provide directions, instructions, and guidance to the team Assist with reviewing re-works or poor job outputs from team members Qualifications & Characteristics: HS Diploma or GED 3+ years working in document outsourcing or legal industry preferred Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning Strong initiative required; ability to work independently with minimal direct supervision Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint) Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading Ability to organize and prioritize multiple assignments Ability to excel under pressure within established timeframe and provide quality work product Possess strong communication, interpersonal, teamwork and customer service skills The Compensation range for this role is 21.57 to 25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Click here to learn about Epiq's Benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

The Business Analyst (BA) for EHS Technology acts as a critical link between DPR's EHS business function and technology and innovation (T&I). This role works closely with EHS, Data Engineering, Data Analytics, and other integrated workgroups to understand business processes, identify opportunities for improvement, and translate those needs into actionable system requirements. The BA ensures that technology solutions implemented by DPR's Construction Technology team are grounded in real-world business and operational needs to deliver measurable value in efficiency, visibility, and integration across the enterprise. Key Responsibilities Discovery & Analysis * Partner with teams to document current-state workflows, system touchpoints, and pain points across Environment, Health, and Safety processes. * Conduct interviews, workshops, and process reviews to understand workflows, integrations, and reporting requirements. * Identify and prioritize business requirements, translating them into clear functional and non-functional specifications. * Quantify process gaps and potential impacts using data-driven analysis and benchmarking. Solution Definition * Co-develop future-state process maps, data models, and system designs with internal team. * Translate business needs into user stories, use cases, or requirement documents for internal or external development teams. * Support "build vs. buy" analysis and vendor evaluations by defining functional fit and value alignment. * Participate in design sessions to ensure requirements are understood, feasible, and traceable through delivery. Implementation Support * Partner with Solution Architects and/or System Administrators to validate solution configurations against business requirements. * Support user acceptance testing (UAT) by developing test cases, coordinating participants, and documenting results. * Capture feedback from pilot implementations and contribute to iteration and improvement before full rollout. * Assist in the development of training materials and user documentation for end users and super users. Data & Insights * Help define data structures and reporting needs that enable visibility into enterprise EHS data. * Support the development of dashboards and KPIs in collaboration with System Administrators and BI teams. * Ensure data integrity and alignment across systems during transitions or integrations. Continuous Improvement * Monitor performance and adoption of implemented solutions, identifying opportunities for refinement. * Document lessons learned, process improvements, and reusable templates for future initiatives. * Participate in DPR's Project Controls & Assurance Integrated Work Group (IWG) to share learnings and align priorities across initiatives. Qualifications * 5+ years of experience in similar roles, ideally with exposure to construction and Environmental, Health and Safety. * Strong process analysis and documentation skills, including the ability to create process maps, swimlane diagrams, and data flow diagrams. * Experience gathering and translating requirements for EHS, RMIS, ERP, CRM or similar systems. * Familiarity with systems such as Power BI, Hammertech, Riskonnect, Autodesk Construction Cloud, CMiC, Workday, or comparable platforms. * Excellent communication, facilitation, and analytical skills with the ability to translate between technical and operational audiences. * Bachelor's degree in Business Administration, Information Systems, Data Analytics, Computer Science, or Communications preferred. Success Criteria * Clearly defined and prioritized business requirements that result in effective, scalable technology solutions. * Accurate and up-to-date process documentation supporting continuous improvement. * Strong alignment between business workflows and system functionality. * Positive feedback from users on clarity, usability, and impact of deployed systems. * Demonstrated contribution to measurable improvements in productivity, visibility, or data quality. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Salary is just one component of DPR's total compensation package. Pay Range: $75,000 to $125,000. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************

Job Description** We only consider candidates local to Arizona. No C2C candidates** Position DescriptionThe Technical Business Analyst's primary objective is helping business customers implement technology solutions in a cost-effective and technically feasible way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners. Candidates submitted for technical business analysis roles at ADE IT must have excellent communication skills with both technical and non-technical audiences and must have expertise working on SCRUM teams in Agile environments Job Duties:• Understand what business units (internal customers) do, how goals are accomplished, and key process dependencies that may exist; participate in the QA process by understanding the implementation and helping to define test cases based on user requirements; support development teams in obtaining clarification of requirements/features from business units in a timely manner to avoid delays in the development cycle• Identify, document, and communicate complex requirements across systems and business domains using ADE IT specified formats to ensure continuity of requirement documents across projects• Prepare business process maps, high-level workflows, use cases, functional specifications, wireframes, process flow diagrams, identify/suggest feature requirements, develop user stories, and report mock-ups; identify business processes for redesign; determine how to improve existing business process; identify modifications to automated processes• Develop Agile Product Backlog items for presentation to development teams and business owners including appropriate assumptions, acceptance criteria, user/system details, and non-functional requirements, as well as facilitate backlog grooming and sprint planning• Understand the integration of processes across domains, scope, charter, and plans• Other duties as assigned as related to the position Skills Required Knowledge in: • Strong knowledge, skill, and experience associated with analysis of business processes of IT system applications, including system design and implementation in a full life cycle project development arena• Work with complex requirements across systems and business domains using specified formats to ensure continuity of requirement documents across projects• Proficiency in facilitating backlog grooming and sprint planning • Experience working on an Agile/Scrum team • Experience gathering requirements for API rules • How to read and / or write basic SQL statements• Relational databases and database structures• Develop Agile Product Backlog items for presentation to development teams and business owners including appropriate assumptions, acceptance criteria, user/system details, and non-functional requirements• Develop and maintain Agile Product Backlogs • Experience generating requirements from business units and using business requirement documents• Process improvement, workflow, benchmarking, and/or evaluation of business processes required• Strong experience in eliciting, detailing, documenting, and validating requirements • Strong understanding of lean methodologies like Agile, Scrum as well as WaterfallSkills Preferred Preference will be given to those applicants with:• Application development in IT departments in government or the private sector• Education industry and working knowledge of Microsoft Team Foundation Server• Knowledge of current Microsoft .NET technologies including SQL and SharePoint• Scrum certification and IIBA certification• Knowledge of current Microsoft .NET technologies including C#, VB.NET, ASP.Net, and SharePoint highly preferred• Working knowledge of Microsoft Team Foundation Services preferred Experience Required• Minimum of 4 years' practical experience in technical business analysis required• Applicants must have a minimum of three years' experience in scrum/agile environments • How to read and / or write basic SQL statements

Job Title: Product Manager Duration: 12 Months Payrate: $50.00 - 53.56/hr About the Role We are seeking an experienced Internal Cloud Product Manager to own the roadmap, delivery, and lifecycle management of our internal cloud platform (private cloud and/or hybrid services). This role sits at the intersection of product strategy, platform architecture, and financial/operational stewardship. You will work closely with engineering, architecture, security, finance, and business stakeholders to define outcomes, deliver capabilities, and scale the platform to meet current and future enterprise demand - while ensuring reliability, compliance, and cost efficiency. You will combine deep internal cloud architecture knowledge (e.g., virtualization, container orchestration, software-defined infrastructure, service catalogs, automation, observability, identity, and governance) with strong business acumen in technology financial forecasting, executive communication, metrics generation, technical reporting, and capacity/demand management. Key Responsibilities Product Strategy & Roadmap Define and maintain the product vision, value proposition, roadmap, and release plans for the internal cloud platform (private/hybrid). Translate business requirements into platform capabilities, SLAs, and service tiers; ensure alignment with security, compliance, and audit standards. Lead discovery, backlog prioritization, and cross-functional planning for platform features and improvements. Architecture Alignment & Technical Leadership Partner with architects and platform engineers to design scalable, secure, and resilient internal cloud services (compute, storage, network, container platforms, PaaS, IaC, service mesh, identity/governance). Drive standards for automation, observability, operational readiness, and service lifecycle (provisioning, upgrades, patching, and deprecation). Ensure architectural decisions align with enterprise patterns and target-state architectures. Financial Management & Forecasting Own technology financial forecasting and budgeting for the internal cloud product (CapEx/OpEx). Develop unit economics and chargeback/showback models; optimize cost via rightsizing, automation, and capacity policies. Provide monthly/quarterly financial performance reporting and variance analysis; recommend corrective actions. Capacity & Demand Management Establish capacity planning models and thresholds across compute, storage, network, and licenses. Forecast demand trends, model growth scenarios, and ensure timely scale-out/scale-up plans. Implement reservation/quotas and orchestration strategies to balance performance, availability, and cost. Metrics, Reporting & Executive Communication Define and publish product KPIs/SLAs (availability, performance, adoption, cost per unit, time-to-provision, incident rate, change success). Create clear executive presentations and updates (roadmap, risks, financials, adoption, benefit realization). Produce technical reporting for platform health, reliability, incidents, change management, security posture, and compliance. Stakeholder & Portfolio Management Serve as the primary point of contact for business units, security, finance, and operations regarding the internal cloud product. Manage intake and prioritization of feature requests, balance risk, value, and effort. Coordinate with PMO and peer product owners to ensure integrated delivery across dependencies. Operational Excellence Partner with SRE/Operations to drive incident prevention, root-cause analysis, problem management, and continuous improvement. Ensure support readiness: documentation, runbooks, support models, L1/L2/L3 processes, release/change management. Champion automation-first approaches to provisioning, patching, compliance, and remediation. Required Skills & Qualifications Experience: 7-10+ years in cloud/platform product management, technical program management, or platform engineering; 3-5+ years working with internal/private cloud or hybrid platforms. Architecture Knowledge: Strong understanding of virtualization (VMware/KVM), container orchestration (Kubernetes), IaC (Terraform/Ansible), SDN, storage (SAN/NAS/Object), CI/CD, observability (Prometheus/Grafana), identity (AD/LDAP/OIDC), and governance/compliance. Financial Acumen: Proven ability to create and manage technology financial forecasts, budgets, and unit economics; chargeback/showback models; cost optimization strategies. Capacity & Demand Management: Hands-on experience with capacity planning models, demand forecasting, quota/reservation strategies, and performance considerations. Metrics & Reporting: Skilled in metrics generation, executive-level reporting, and technical reporting; familiarity with KPI frameworks and SLAs for platform services. Communication: Excellent written and verbal communication, including executive updates and presentations; ability to translate technical detail into business outcomes. Delivery: Demonstrated success in defining roadmaps, managing backlogs, and shipping platform capabilities using Agile practices (Scrum/Kanban). Collaboration: Strong stakeholder management across architecture, engineering, finance, security, and operations. Preferred Skills Experience operating or product-managing VMware/vSphere, NSX, vSAN; OpenShift/EKS/AKS; service mesh (Istio/Linkerd); API gateways; secret management (Vault). Knowledge of cost modeling for on-prem vs. hybrid workloads; TCO/ROI analysis and scenario modeling. Familiarity with ITSM/ITIL practices (incident, change, problem) and modern SRE practices (error budgets, SLOs, toil reduction). Experience with compliance/audit frameworks (SOC 2, ISO 27001, NIST), and security controls for internal cloud (network micro segmentation, policy-as-code). Hands-on with observability, reporting, and BI tools (e.g., Grafana, Splunk, Elastic, Power BI). Certifications: PMP, SAFe POPM, CSM, VMware, Kubernetes (CKAD/CKA), Cloud (Azure/AWS/GCP), FinOps. Education Bachelor's degree in computer science, Information Systems, Engineering, or related field; or equivalent practical experience. Advanced degree is a plus. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Chandler, AZ, US Job Type: Date Posted: January 13, 2026 Similar Jobs * Business Analyst III * Business Analyst III * IT Business Analyst III * IT Business Analyst III * IT Business Analyst III

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Job Title: Technical Writer Location: Phoenix, AZ / Salt Lake City, UT / Ft. Lauderdale, FL Duration: 5 month (may extend) Job Description: • The Technical Writer is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content. • Write clear, concise final content for internal knowledge management system from draft documents as submitted by Subject Matter Experts from across business units and processes. Qualifications: • Experience with Dreamweaver and HTML Additional Information To know more or to schedule an interview, Please contact: Monil Narayan ************ ******************************

Job Description Nammo Defense Systems, Inc., a defense contractor, is the primary USA operation of the Nammo Group (Nammo AS). Nammo Defense Systems Inc. (NDS) develops, manufactures, and supports Shoulder Launched Munitions (SLMs), energetic material solutions such as aircraft emergency escape systems, actuation devices, rocket motors, warheads, and composite solutions including carbon fiber tubes and composite aerospace structures. JOB OVERVIEW: With independent judgment and discretion, prepare electronic files for reproduction, file management and digital output using various software applications; support internal and external customer items related to the formatting and publishing of technical documentation; support change management system and be responsible for providing appropriate feedback to internal customers in a timely manner. How you will be rewarded as our Technical Writer: • Competitive compensation • Monday-Thursday work week working four 10-hour days (off on Fridays) • Generous paid time off and Holiday Pay • Medical, Dental and Vision Insurance • 401(K), employee assistance programs, health savings account KEY RESPONSIBILITIES: • Research, plan, write and revise technical documentation while ensuring adherence to schedule. • Identifies and implements process and product improvements for technical documents in line with the strategic plan. • Ensure customer and operator requests and issues are analyzed and satisfactorily responded to the originator. • Coordinate and define publications with internal and external suppliers. • Responsible for review, format and registration of NDS documentation. • Trains and supports NDS personnel on documentation systems and software tools. • Prepares, maintains, and implements procedures and instructions pertinent to configuration management. • Coordinates the quality assurance of drawings and documents, which may include the use of graphic programs for esthetic enhancement. • Interacts with Engineering, Quality Control, Manufacturing Engineering, Production Control, Marketing, Health, Environmental & Safety (HES) and Business Development regarding documentation. • Interacts with Information Technology for hardware and software problems. • Interacts with Contract Administrators and Compliance Specialists to support data exchange between 3rd parties. • Complies with regulatory requirements for export of controlled data and limited rights: ITAR, EAR, DoD, BATF, FAR. • Ensures security and limited access to proprietary, secret, and other protected documents. • Ensures document legibility, sustainability, and accessibility to guarantee long term archival and retrieval (LOTAR). • Other Duties as required. • Follow standard practices and safety procedures. • Strictly adhere to all safety policies and procedures to ensure a safe working environment. SKILLS & QUALIFICATIONS: Required: • High School Diploma or GED. • Minimum of 5+ years proven success in role with similar scope of duties and responsibilities • Ability to obtain BATF approval to engage in certain explosive operations Preferred: • College degree preferred COMPETENCIES: • Excellent communication and collaboration skills. • Ability to observe technical operations with comprehension and generate detailed work instructions. • Strong problem-solving and critical-thinking abilities. • Excellent technical and grammatical writing skills. • Ability to work in fast-paced environments. • Time management; flexibility to change priorities. • Strong organizational skills. • Knowledge of Microsoft Office software (spreadsheet, word processing, presentation, and database), Email and Internet clients, Operating Systems and electronic File Management (MS Windows). • Leadership or teamwork abilities. • Knowledge of AS9100D requirements. WORKING CONDITIONS: • Full-time On-site position • This position may require travel on an as-needed basis. This role may involve working

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Researches, analyzes, designs, develops, writes, edits, and publishes documentation for the Workday Human Capital System using effective Business Process Management (BPM) protocol. The scope of work involves documenting business process using Word templates. Quality process documentation involves proper steps, narratives, screen shots, etc. Qualifications Strong Word skills and attention to detail. Experience creating and editing process documentation including: flow diagrams (Visio), SIPOC documents and step-by-step text descriptions in Word. Ability to thrive on tight timelines with some ambiguity. Additional InformationPLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

IDEALFORCE has a Contract position available immediately for a Technical Writer to join our customer in Phoenix Arizona. Client is considering only local candidates for this role. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Job Description The candidate will have experience creating a broad range of technical publications for both hardware and software, including system user and admin guides, operations and maintenance manuals, online help systems, training manuals and other related documentation as well as extensive experience in an Information Technology work environment.. • Advanced ability to grasp, synthesize and organize complex technical information. • Ability to transform technical jargon into simple language. • Work requires daily collaborative interaction and flexibility. • Minimum of three (3) years of Technical Writer experience • Good verbal and written communication skills • Excellent technical writing and research abilities • Ability to handle multiple tasks effectively • Ability to work independently with minimal supervision and as part of a team • Ability to gain internal support and establish a solid working relationship with peers and management • Strong working knowledge of Microsoft Office Additional Information - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise. The ideal candidate is an investigative communicator-comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role's work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities: A successful Technical Writer will support Lightedge's documentation and training ecosystem by: Developing and maintaining documentation: Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed. Documenting services and operations: Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows. Supporting technical training development: Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS). Owning documentation standards: Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets. Collaborating with SMEs: Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows. Translating complexity for different audiences: Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness. Managing documentation tools and repositories: Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable. Maintaining the documentation lifecycle: Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum. Ensuring accuracy and quality: Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices. Contributing to cross-team initiatives: Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations. Driving continuous improvement: Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency. Experience: 3-5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization. Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation. Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content. Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate. Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows. Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity. Familiarity with cloud, networking, security, or data center technologies is strongly preferred. Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus. Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs. Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment. Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial. Proven ability to influence without formal authority-driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Business Analyst (BA) for Risk & Insurance Technology acts as a critical link between DPR's risk and insurance business functions, and technology and innovation (T&I). This role works closely with the Risk, Insurance, Data Engineering, Data Analytics, and other integrated workgroups to understand business processes, identify opportunities for improvement, and translate those needs into actionable system requirements. The BA ensures that technology solutions implemented by DPR's Construction Technology team are grounded in real-world business and operational needs to deliver measurable value in efficiency, visibility, and integration across the enterprise. Key Responsibilities Discovery & Analysis * Partner with teams to document current-state workflows, system touchpoints, and pain points across risk and insurance processes. * Conduct interviews, workshops, and process reviews to understand workflows, integrations, and reporting requirements. * Identify and prioritize business requirements, translating them into clear functional and non-functional specifications. * Quantify process gaps and potential impacts using data-driven analysis and benchmarking. Solution Definition * Co-develop future-state process maps, data models, and system designs with the team. * Translate business needs into user stories, use cases, or requirement documents for internal or external development teams. * Support "build vs. buy" analysis and vendor evaluations by defining functional fit and value alignment. * Participate in design sessions to ensure requirements are understood, feasible, and traceable through delivery. Implementation Support * Partner with Solution Architects and/or System Administrators to validate solution configurations against business requirements. * Support user acceptance testing (UAT) by developing test cases, coordinating participants, and documenting results. * Capture feedback from pilot implementations and contribute to iteration and improvement before full rollout. * Assist in the development of training materials and user documentation for end users and super users. Data & Insights * Help define data structures and reporting needs that enable visibility into enterprise risk tracking, insurance claims management, and the incident lifecycle. * Support the development of dashboards and KPIs in collaboration with System Administrators and BI teams. * Ensure data integrity and alignment across systems during transitions or integrations. Continuous Improvement * Monitor performance and adoption of implemented solutions, identifying opportunities for refinement. * Document lessons learned, process improvements, and reusable templates for future initiatives. * Participate in DPR's Project Controls & Assurance Integrated Work Group (IWG) to share learnings and align priorities across initiatives. Qualifications * 5+ years of experience in similar roles, ideally with exposure to construction, enterprise risk, and/or insurance. * Strong process analysis and documentation skills, including the ability to create process maps, swim lane diagrams, and data flow diagrams. * Experience gathering and translating requirements for RMIS, GRC, ERP, CRM or similar systems. * Familiarity with systems such as Power BI, Salesforce, Riskonnect, CMiC, Workday, or comparable platforms. * Excellent communication, facilitation, and analytical skills with the ability to translate between technical and operational audiences. * Bachelor's degree in Business Administration, Information Systems, Data Analytics, Computer Science, or Communications preferred. Success Criteria * Clearly defined and prioritized business requirements that result in effective, scalable technology solutions. * Accurate and up-to-date process documentation supporting continuous improvement. * Strong alignment between business workflows and system functionality. * Positive feedback from users on clarity, usability, and impact of deployed systems. * Demonstrated contribution to measurable improvements in productivity, visibility, or data quality. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Salary is just one component of DPR's total compensation package. Pay Range: $75,000 to $125,000. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************