How to hire a technician support team leader

How to hire a technician support team leader, step by step

Here's a step-by-step technician support team leader hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technician support team leader job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technician support team leader
• Step 8: Go through the hiring process checklist

What does a technician support team leader do?

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1. Identify your hiring needs

   First, determine the employments status of the technician support team leader you need to hire. Certain technician support team leader roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technician support team leader's background is also an important factor in determining whether they'll be a good fit for the position. For example, technician support team leaders from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of technician support team leaders.

   Type of Technician Support Team Leader	Description	Hourly rate
   Technician Support Team Leader	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$30-58
   Lead Technician	Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role... Show more	$32-58
   Customer Support Technician	A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have... Show more	$11-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Printers
   • Desktop Support
   • Customer Support
   • Linux
   • Technical Issues
   • OS
   • SQL
   • Customer Issues
   • SLA
   • Mac
   • LAN
   • Technical Assistance
   • TCP/IP

   Check all skills

   Responsibilities:

   • Manage a team SharePoint portal consisting of over 200 documents.
   • Serve as a SME and the main point of contact when agents and other leads have questions.
   • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
   • Develop familiarity with Unix and Linux network operating systems.
   • Coordinate set up of POS equipment for new stores.
   • Experience in working with network diagnostic tools, DHCP, DNS

   More technician support team leader duties

3. Make a budget

   Including a salary range in the technician support team leader job description is a good way to get more applicants. A technician support team leader salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a technician support team leader in Arkansas may be lower than in New York, and an entry-level engineer typically earns less than a senior-level technician support team leader. Additionally, a technician support team leader with lots of experience in the field may command a higher salary as a result.

   Average technician support team leader salary

   $88,988yearly

   $42.78 hourly rate

   ---

   Entry-level technician support team leader salary

   $64,000 yearly salary

   Updated December 18, 2025

   Average technician support team leader salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$109,014	$52
   2	New Jersey	$108,585	$52
   3	New York	$107,738	$52
   4	Texas	$97,935	$47
   5	Virginia	$97,176	$47
   6	District of Columbia	$96,862	$47
   7	Massachusetts	$95,707	$46
   8	Georgia	$95,325	$46
   9	North Carolina	$90,507	$44
   10	Illinois	$87,348	$42
   11	Maryland	$84,118	$40
   12	Arizona	$83,960	$40
   13	Michigan	$81,243	$39
   14	Wisconsin	$80,516	$39
   15	Florida	$79,503	$38
   16	South Carolina	$78,809	$38
   17	Minnesota	$77,547	$37
   18	Oklahoma	$76,000	$37
   19	Indiana	$74,251	$36
   20	Oregon	$73,747	$35

   Average technician support team leader salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Chevron	$109,313	$52.55
   2	Motor Coach Industries	$103,772	$49.89
   3	NICE Systems	$102,969	$49.50	6
   4	ManTech	$102,461	$49.26	39
   5	Varonis	$100,868	$48.49	2
   6	OBXtek	$100,398	$48.27	5
   7	Netfor	$100,050	$48.10
   8	VitalChek	$98,640	$47.42	2
   9	EPAM Systems	$97,804	$47.02	3
   10	HP	$97,252	$46.76	9
   11	Mediware	$97,155	$46.71
   12	Cisco	$96,507	$46.40	52
   13	EtQ	$94,963	$45.66
   14	WANdisco	$91,781	$44.13
   15	eGain	$91,634	$44.05
   16	Trustwave	$91,029	$43.76
   17	VMware	$89,839	$43.19
   18	Red Gate Group	$88,511	$42.55	2
   19	IBM	$87,971	$42.29	150
   20	Cvent	$87,815	$42.22

4. Writing a technician support team leader job description

   A technician support team leader job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a technician support team leader job description:

   Technician support team leader job description example

   Job DescriptionTechnical Support Engineer - Team Lead Job Title: Technical Support Engineer- Team Lead
   
   Salary: $90k - $140k, Depending on experience Top Reasons to Work with UsWe are a world leader in network time synchronization. Our products are deployed in mission-critical applications around the world including power grids, stock exchanges and banks, live TV and radio programs, air traffic control systems, and hyper-scale data centers. Our products provide time and frequency for hundreds of millions of mobile devices, computers, and communication networks.What You Will Be DoingYou will be skilled in networking, with a solid understanding of modern computer networks, including servers, switches, routers, TCP/IP, and Ethernet, and should have both Linux/Unix and Windows system administrator skills. Experience as a network engineer or administrator and/or CCNA or CCNE certification is preferred.What You Need for this Position-Strong understanding of networks, including servers, switches, routers, TCP/IP, and Ethernet
   -Linux/Unix, Windows, and iOS/MacOS system administrator skills
   -Experience with NTP, PTP, Syslog and External Authentication Services (TACACS, RADIUS, LDAP) desirable
   -Experience with Network Monitoring Solutions and methods such as SNMP and RestAPI desirable
   -Technical support experience in a business-to-business (B2B) environment
   -Ability to mentor others in technical support roles
   -BSCS or equivalent preferred
   -Interest in timing technology and broadcast, power grid, finance, and datacenter applications
   -Good customer engagement, organization, and communications skills What's In It for YouThis position is an opportunity to join a small and growing team. We have a fun, friendly, creative, and collaborative working environment with a high mix of exciting challenges and the opportunity to learn new skills. Some travel will be required within the US and to our headquarters in Germany.So, if you are a Technical Support Engineer- Team Lead with experience, please apply today! - Applicants must be authorized to work in the U.S.
   
   CyberCoders, Inc is proud to be an Equal Opportunity Employer
   
   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
   
   Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

   Copy this example

   

5. Post your job

   To find technician support team leaders for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any technician support team leaders they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level technician support team leaders with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your technician support team leader job on Zippia to find and attract quality technician support team leader candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit technician support team leaders, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a technician support team leader applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technician support team leader

   Once you've decided on a perfect technician support team leader candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new technician support team leader. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a technician support team leader?