Technical Support Engineer jobs at Tesla - 539 jobs

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.Primary Responsibilities and Accountabilities Maintain and support multiple customer environments. Work a standard 40+ hour week with flexibility for business needs. Update and manage ticket backlog in accordance with internal policies. Provide crisis management by identifying high-priority issues and escalating appropriately. Deliver a customer-first experience while managing tickets via phone and email. Collaborate effectively with your immediate team and across all company divisions. Engage internal and external resources-including technical engineers, account teams, and project managers-to troubleshoot and resolve issues. Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction. Follow guidance and direction from senior engineers while contributing to team goals. Remain flexible to customer-facing responsibilities, including travel to customer sites as required. Minimum Qualifications High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience. Strong communication, presentation, writing, and organizational skills. Ability to manage time effectively and adapt to shifting priorities. Willingness to work alternative days and shifts as needed (e.g., Tuesday-Saturday or Sunday-Thursday; Day, Evening, or Night shifts). Basic knowledge of Microsoft Active Directory (password resets, security groups). Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2). Proficiency with general computer usage, internet, and Microsoft Office applications. Preferred Qualifications Experience with Fortigate firewalls. SD-WAN management expertise. Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge). Server performance monitoring. Familiarity with N-able (RMM platform). Prior experience in a Managed Service Provider (MSP) environment. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************** About the Opportunity DMI, LLC is seeking a dedicated and experienced Service Desk Level II to manage Tier 1 support operations for a federal government client in Arlington, VA. Duties and Responsibilities: Lead and manage the client's Tier 1 Service Desk team to meet established Service Level Agreements (SLAs) and performance metrics. Mentor Technical Service Representatives, providing guidance on delivering high-quality technical support and customer service. Ensure proper staffing coverage and adjust schedules as needed to maintain operational efficiency and SLA compliance. Monitor and report on deskside support incidents and service requests, ensuring timely and accurate ticket resolution. Establish and promote industry best practices, ensuring compliance with internal policies and client standards. Create, analyze, and present performance metrics, trend reports, and service improvement recommendations to management. Support business development and proposal efforts by contributing technical insight and leadership experience. Drive the development and implementation of training programs for onboarding and continuous learning of support staff. Qualifications Education & Experience Requirements: Bachelor's degree in Computer Science, Information Systems, or a related discipline. 5+ years of experience in an IT service desk or technical support management role. Experience managing a support team of 10 or more personnel in a high-demand environment. Demonstrated ability to implement service improvement initiatives and training programs. Required Skills & Certifications: Proven leadership and team-building skills within an IT support environment. Expertise in ITIL-based service design and operations management. Strong customer service orientation and experience managing client-facing support functions. Excellent written and verbal communication skills, with experience presenting to senior stakeholders, including government officials. ITIL v3 or v4 Foundations certification. HDI certification (or equivalent service desk leadership certification). Preferred Skills: Experience supporting federal government environments. Must be able to work flexible shifts, including nights and weekends, as needed. Ability to obtain a security clearance Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Min Citizenship Status Required: US Citizen Physical Requirements: No Physical requirement needed for this position. Location: Arlington, VA #LI-MP1 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

About Us Point One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact. Role Outcome The Support Lead owns the quality, speed, and scalability of Point One's customer support experience. This is a player-coach role: you will personally handle complex technical support cases while simultaneously designing the foundational systems, processes, and insights that enable us to scale support as the business grows. Success in this role means: Ensure customer issues are resolved quickly and effectively, optimizing for speed to resolution and a positive customer experience. The broader organization has continuous, structured visibility into customer friction, feature demand, and satisfaction. Leadership can make informed product and prioritization decisions grounded in real customer data, not anecdotes. Immediate Areas of Focus Deliver High-Quality Technical Support Personally manage a meaningful volume of customer support tickets, prioritizing speed, accuracy, and customer confidence. Ensure consistent, high-quality customer communication, setting expectations and providing timely updates throughout the support lifecycle. Model best-in-class technical support practices for the team through hands-on participation and leadership by example. Partner closely with FAEs and/or Network Operations to resolve issues efficiently and close the loop with customers. Build the Foundation for a Scalable Support Function Define and implement a support ticket taxonomy that reflects customer use cases, technical complexity, and urgency. Establish core support metrics (e.g., response time, resolution time, backlog health) and build simple, actionable reporting. Document standard operating procedures, escalation paths, and ownership models that enable consistency without bureaucracy. Define the initial scope and structure of the customer knowledge base, including what content exists, what's missing, and how it stays current. Leverage emerging technologies (automation, AI-assisted tooling, internal dashboards) to increase support efficiency and reduce repetitive work. Surface Customer Insights Across the Company Identify patterns, recurring issues, feature requests, and friction points across support interactions. Create a lightweight process for surfacing customer patterns and insights Ensure customer feedback informs prioritization, roadmap decisions, and quality improvements. Establish Visibility Into Customer Satisfaction Define which satisfaction metrics matter most (e.g., CSAT, NPS, or alternatives) and why. Determine when and how surveys are sent to customers without creating noise or fatigue. Establish an initial baseline of customer satisfaction and trends over time. Translate qualitative and quantitative feedback into clear action items. Coach and Develop the Support Function Train and mentor new technical support representatives, setting clear expectations for technical depth, customer communication, and ownership. Model best-in-class customer interactions through your own work. Continuously raise the bar for support quality as the team grows. Qualifications Experience in a player-coach support role, owning both hands-on support and system/process design. Strong technical background in GPS/GNSS, precise localization, or closely related domains (robotics, autonomy, embedded systems, or positioning technologies). Proven customer-facing experience as a technical support with the ability to explain complex concepts clearly and confidently. Experience standing up or significantly evolving an early-stage customer support function. Ability to define metrics, processes, and documentation without over-engineering. Demonstrated ability to train, mentor, and ramp technical support team members. Comfort working cross-functionally across GTM, Product and Engineering in a fast-moving environment. Bias toward action, ownership, and continuous improvement. Our Cultural Foundation At Point One, our cultural and operating design is built around one guiding principle: we must move with extreme speed and efficiency of effort to stay in a leadership position. This environment gives people a high level of autonomy and the ability to make a real impact. It also challenges every team member to grow - both professionally and personally. Because we focus on promoting from within rather than relying on external hiring, the opportunities for advancement are tremendous for those who seek them. That said, growth only comes from delivering in the present. What matters most is the job to be done today, not the job you want tomorrow. When we all focus on today's outcomes with excellence, the path to greater responsibility and growth naturally follows. We think about our culture in two dimensions: How We Show Up Every Day These are the behaviors we expect every team member to bring to work - the foundation of being a consummate, high-output teammate: Trust / Assume Best Intent - Trust allows us to move fast. When we start from trust, we spend no time second-guessing or looking for ulterior motives and thus focus all our energy on acting. High Output, Action Oriented - Our default posture is “yes.” We bias toward action and deliver results quickly, knowing that speed and efficiency compound into impact as we unblock others around us. Divine Discontent - We're never satisfied with the status quo and are self-motivated to improve ourselves, our work, and our company. We actively seek feedback in real-time to shorten improvement cycles. No Ego, One Team - Collaboration without ego creates leverage. When we win as one team, we eliminate friction and move faster together. Self Accountability - Taking ownership is the straightest line to learning, self-improvement, and correcting our course of action. And blaming others around us is a fast path to destroying trust. Operating Principles These are the systems and norms that amplify speed and efficiency at the company level: Edge Innovation - We bias toward action over approval. Experiment, decide, and move - failure is just a step toward faster learning. No Hierarchies - We practice self-prioritization and go direct to the source. Flattening layers reduces drag and maximizes autonomy. Customer Experience First - We optimize for the end-to-end customer outcome, not functional or departmental efficiency. This focus cuts waste, aligns priorities, and ensures we spend effort where it matters most. If this role sounds like a fit, we'd love to hear from you. Apply below and join us in shaping the future of precise location.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a VIP Support Technician to join us. The VIP Support Technician provides dedicated, high-priority IT support to senior Department of Defense (DoD) personnel, including General Officers, Senior Executive Service (SES) members, Presidential Appointees (PAS), and other designated VIPs. This role ensures rapid incident resolution, proactive system maintenance, and seamless IT service delivery across classified and unclassified networks. Duties and Responsibilities: Deliver Level II “Gold” and Level III “Platinum” support to VIP users, including on-site and remote troubleshooting for NIPRNet, SIPRNet, and higher classification systems. Provide 24x7x365 support, including after-hours and emergency response, for VIP incidents and service requests. Conduct daily wellness visits to Level III VIPs to proactively identify and resolve IT issues. Support VIP travel by provisioning and testing mobile and secure communications equipment (e.g., DMCC, WINDAR-S). Install, configure, and maintain desktop and mobile devices, including secure systems and COMSEC equipment. Maintain and manage Home Kits and on-base residence IT setups for VIPs. Coordinate with internal and external support teams to ensure cradle-to-grave ownership of VIP tickets. Document incidents and service requests in the Ticket Management System (TMS) (e.g., ServiceNow). Provide training and user support for unified communications, remote access, and secure mobile platforms. Ensure compliance with cybersecurity protocols, including data-at-rest encryption and classified spillage remediation. Maintain bench stock of pre-configured equipment for rapid deployment. Qualifications Required Skills/Certifications: Clearance: Top Secret with SCI eligibility. Experience: Proven experience supporting senior leadership in a DoD or federal IT environment. Strong troubleshooting skills across Windows, mobile, and secure systems. Familiarity with VIP support protocols and high-urgency service delivery. Certifications: DoD 8570.01-M IAT Level II (e.g., Security+). Help Desk Institute (HDI) or A+ related certifications Skills: Excellent communication and customer service skills. Ability to work independently and under pressure. Proficiency with remote support tools (e.g., DameWare), TMS platforms, and mobile device management systems. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: There are no physical requirements for this position. Location: McLean, VA Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Meet the Smart Safety Company At Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems. Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents. We are re-defining what safety means for fleets of every type - from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans. Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you'll contribute to our goal to keep everyone safe. We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you? JOB SUMMARY We are looking for a proactive and experienced Technical Support Manager to lead our team, supporting both telematics software and hardware solutions. This highly visible role combines leadership with hands-on technical expertise. The ideal candidate will excel in team management, resolving complex technical challenges, and delivering outstanding customer experience. As Technical Support Manager, you will balance overseeing daily operations, mentoring team members, and working in the field on installations and troubleshooting. Acting as the key liaison between customers, product and engineering teams, and field technicians, you will ensure seamless communication and exceptional service delivery. RESPONSIBILITIES Recruit, train, and mentor technical support specialists. Establish clear goals, monitor performance, and promote a culture of accountability and excellence. Act as the primary escalation point for complex technical issues, providing hands-on support for SaaS platforms and telematics devices both remotely and on-site. Travel as needed to customer locations for installations, diagnostics, and troubleshooting of truck and trailer telematics equipment. Design and refine support processes, documentation, and training resources. Implement best practices for ticket management and resolution efficiency. Build strong relationships with key customers, gather feedback, and communicate insights to product and engineering teams to drive continuous improvement. Partner with Sales, Product, and Engineering teams to ensure smooth onboarding, deployment, and ongoing support for all solutions. Monitor and report on support KPIs, customer satisfaction metrics, and field service outcomes. Recommend strategies for improvement based on data analysis. Work with Product and Engineering to clarify requirements, guide feature development, and provide UI feedback to ensure solutions meet customer needs and industry standards. Assist Sales with technical support during presales and trial phases for key prospects. Participate in client meetings, answer technical questions, and ensure successful solution demonstrations. Provide urgent support during after-hours emergencies, taking ownership of critical issues to ensure timely resolution. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Engineering, Computer Science, Information Systems, or related field preferred. 5+ years in technical support roles, with at least 2 years in a management position (team lead, supervisor, or manager). Proven experience supporting SaaS platforms and hardware devices in the IoT or telematics industry. Hands-on experience with device installation, diagnostics, and troubleshooting in trucks/trailers is highly desirable. Strong understanding of networking, mobile technology, and cloud-based software. Familiarity with GPS, sensors, ELD (Electronic Logging Device), and vehicle communication protocols a plus. Demonstrated ability to lead, develop, and motivate high-performing support teams. Track record of delivering outstanding customer experiences and resolving complex issues. Willingness to travel (up to 50% throughout the year) for field support and customer visits. At Safe Fleet, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Senior Industrial Technical Support Specialist is responsible for providing advanced technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs autonomously with minimal guidance from leadership. This role develops and maintains technical troubleshooting procedures, creates technical content for new product introductions, serves as a mentor to the rest of the technical support department, and manages highly escalated or technical cases involving key accounts. Major Responsibilities: Answers inbound calls and responds to emails from Dealer Technicians including Master Technicians and answers standard to highly complex questions over the phone. Provides accurate, timely, and descriptive notes during calls. Solves routine to non-routine issues. Instructs new dealer personnel on how to navigate Generac's warranty systems and submit claims electronically. Troubleshoots with the dealer technician to resolve highly complex issues with the product in the field. Assists with on-site troubleshooting, diagnosis, and repairs as required. Gathers and prepares documentation regarding product failures for further analysis by quality and engineering teams. Other Duties assigned and the following: Mentors less experienced Industrial Technical Support Specialists. Monitors and answers emails from the Industrial Service inbox including special equipment requests. Overtime may be required depending on market conditions. Minimum Job Requirements: Associate's degree in automotive or diesel technology or equivalent experience in related technical field 7 years related technical experience in automotive repair, diesel engines, gaseous engines, or generators Knowledge / Skills / Abilities: Solid understanding of basic mechanical and electrical (AC/DC) fundamental theory. Be able to read and follow wiring diagrams and schematics. Excellent Customer Service skills. Ability to communicate verbally and in writing in a professional manner. Solid understanding and knowledge of engine diagnostics and troubleshooting of gensets. Ability to remain calm in high stress situations. Solid knowledge of Microsoft office suite. Developing leadership competencies. An ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience. Advanced Problem-solving skills. Basic knowledge of control system programming. Preferred Job Requirements: Generac Master Certification or equivalent Bachelor's Degree in technical field Bilingual Spanish 3 years of AC or DC Electrical experience Experience working with SAP, GenService, Salesforce and windchill Great Reasons to work for Generac: Competitive Benefits: Health, Dental, Vision, 401k and many more Free onsite gym open Monday through Saturday for Generac employees We offer product loan (for up to 4 days) and discount programs Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time. We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days. We're an inclusive company that celebrates differences and keeps equity and respect at the forefront. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are currently searching for an Operational Technology (OT) Systems Engineer to join our global IT team. The OT Systems Engineer position can be located at any of our North America plants and will be determined based on the successful candidate's location. Operational technology is hardware and software that detects or causes a change, through the direct monitoring and/or control of physical devices, processes and events. For Auria, this includes industrial control devices (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic controllers (PLCs), and human-machine interfaces (HMIs) in our manufacturing facilities. This role will focus on enhancing OT device data acquisition, management, and operational processes while bringing enterprise IT and cybersecurity best practices to the shop floor. The ideal candidate will bring strong technical leadership experience in industrial environments with a deep understanding of IT/OT convergence in a manufacturing environment. What you will do: Technical Leadership: Plan and execute projects focused on supporting plant staff in integrating shop floor equipment with business systems to improve overall operational effectiveness. Coordinate with cross-functional technical resources (IT, cybersecurity, maintenance, engineering, operations, and others) to ensure project milestones and goals are achieved. Stay current with emerging technologies and trends in industrial automation, Industrial IoT (IIot) data analytics, and OT cybersecurity. System Integration: Establish and implement data collection frameworks for OT environments, enabling real-time monitoring and historical analysis. Support predictive maintenance, process optimization, and quality improvement initiatives through data analytics. Define data inputs and outputs that support AI-driven insights, in collaboration with data management and automation teams. Coordinate the implementation of AI tools that enhance operational efficiency. Develop and maintain documentation for system architecture, configurations, and operational procedures. Information Technology: Instill enterprise IT best practices in the manufacturing OT environments. Collaborate with cybersecurity teams to assess risks, implement security controls, and ensure compliance with relevant standards. Support operations teams in responding to security incidents, vulnerabilities, and anomalies. Communication & Training: Serve as the primary liaison between vendors, internal stakeholders, and technical teams. Develop and deliver training sessions for stakeholders, ensuring technology adoption and operational effectiveness of the integrated systems. Other duties as assigned. What you will gain as a part of the Auria Team: An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits. Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options. Parental Leave and Adoption and Surrogacy Benefits for salaried employees. Tuition Reimbursement available for eligible employees to continue education. Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%. Salary Continuation & Long Term Disability (LTD). What you will bring: Bachelor's degree in Engineering, Information Systems, Industrial Technology, or a related field, preferred. Five (5) or more years of experience in technical leadership within manufacturing, industrial automation, or IT/OT integration. Minium of ten (10) years in a role focused in IT, OT, and/or control systems. Proven experience integrating manufacturing OT systems with ERP/MES systems, preferably Plex and Plex MES Automation and Orchestration (Plex A&O, formerly Mach2). Travel Requirements: This position will require up to 50% travel to North America plants, including Mexico. Knowledge, Skills, and Ability: Exceptional communication, stakeholder management, and organizational skills. Expertise in global Industrial IoT (IIot) platforms, with PTC Kepware proficiency being highly preferred. Strong understanding of OT systems, industrial network protocols, and shop floor technologies (e.g., SCADA, PLCs, sensors). Experience with Industry 4.0, IIoT, and smart manufacturing initiatives. Familiarity with CMMS/EAM platforms, predictive maintenance strategies, and equipment performance monitoring. Understanding of how to apply IT best practices to OT environments, to include asset management, change management, disaster recovery planning, and others. Experience with Zero Trust frameworks and cybersecurity tools (e.g., firewalls, NAC, SIEM). Hands-on experience with visualization tools (e.g., Power BI, Ignition, or similar). When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.

Job Type: Full-time, Permanent Internal Job Title: Technical Support Analyst - Tier 1 Reports To: Team Lead, Technical Support Job Requirement(s): Travel throughout Canada and USA, 1 week per month No. of Openings: 01 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieving relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Available to travel at least 1 week per month throughout the US and Canada Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: Relevant certification or post-secondary Diploma or Degree Valid Driver's License Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Thorough understanding of PC hardware and software as well as Microsoft Products Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Strong base knowledge of industry standard business applications Willingness to commit to an ongoing system of education and cross-training What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development Internal promotion and growth opportunities Free parking Staff events Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

This is an Information Technology Operations based role that supports Dearborn Truck Plant (DTP), where America's best-selling vehicle the F150 has been built for 40+ years, and the Rouge Electric Vehicle Center (REVC), where the all-electric F150 Lightning is built. As a member of the DTP IT team, you will be assisting the plant in producing these very exciting vehicles for the NA consumer market. You will lend your knowledge and experience to support implementations of lean manufacturing and Factory of Tomorrow technology (e.g. IIOT platform, software-defined networks, next-generation error proofing, and various mobility solutions and pilots), while also supporting the legacy manufacturing execution systems. The successful candidate will be working with a global team to provide technical troubleshooting, data analysis, and problem resolution for the manufacturing applications & infrastructure on the plant floor, including the distributed Cisco network. You will also lead various efforts to ensure applications and technology meet Ford's productivity and modernization goals. You will interface daily with all business departments in the plant, from industrial controls to quality to finance. This position provides an excellent opportunity to not only expand your IT skillset, but also to acquire manufacturing experience that will enhance your long-term career potential. Responsibilities What you'll do... Support a multi-shift operation in a manufacturing plant. Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights, and potentially weekends). Shift schedule is published in advance on an annual basis. Providing technical support and troubleshooting assistance to end-users on the plant floor. This includes diagnosing and resolving hardware, software, and network issues, as well as providing training and support to help users effectively utilize technology. In addition to your technical expertise, you will also be required to perform physical activities such as moving assets and equipment around the plant. This may involve lifting, carrying, and pushing heavy objects, so you must be physically fit and able to work in a demanding environment. To be successful in this role, you should have a strong understanding of IT systems and be comfortable working with a variety of hardware and software applications. You must also have excellent communication skills, as you will be working closely with end-users, managers, and other IT professionals to identify and resolve technical issues. Provide technical support (IT applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with corporate IT and business owners to prioritize improvement efforts. Support plant floor systems/PDO teams in resolving incidents: Provide triage and business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Network Operations) as necessary. Focus on the integration / long term maintenance of applications and hardware. Assist plant IT Manager with managing assignments and workload. Develop, maintain, and share accurate support documentation. Support of local network equipment in a Cisco based environment. Support of local applications across both physical and virtual server environments: Windows, Linux, and CAAS. Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT platform, software-defined network, Apple iOS devices, and Android-based equipment. Overall, this is a challenging and rewarding role that requires a unique blend of technical skills and physical abilities. If you are a motivated and dedicated IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Qualifications You'll have... High School diploma or equivalent 2+ years of experience supporting Enterprise IT in areas such as: Dell PC's, Dell Laptops, HP Printers, and HP Server Windows server and Windows Active Directory/ADFS Server administration; Windows (2012+) or Linux Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation. Experience with Office365. Strong written and verbal communication skills Even better, you may have... Bachelor's degree Computer Science, Information Technology or related. A strong desire to learn manufacturing operations and business practices from an IT perspective is required. A willingness to learn and adapt to new technologies is required. Ability to multi-task; managing multiple tasks Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Ability to communicate effectively with business users and IT professionals including globally distributed teams. The ability to adjust communications appropriately for the audience across all levels of management and technical knowledge. Motivated self-starter Identifying, investigating, and solving problems without supervision Manufacturing experience is preferred, but not required. Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation. Knowledge of Openshift CAAS hosting Knowledge of MQTT messaging protocol Experience with Android and/or iOS, iPhones, iPads. Experience with SharePoint. Experience with Office automation, Windows, PC's & Printers Any plant floor automation experience is highly desired (Control systems, PLC's, etc.) You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: fordcareers.co/GSRnon-HTHD This position is a range of salary grades 5-7. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite

This is an Information Technology Operations based role that supports Dearborn Truck Plant (DTP), where America's best-selling vehicle the F150 has been built for 40+ years, and the Rouge Electric Vehicle Center (REVC), where the all-electric F150 Lightning is built. As a member of the DTP IT team, you will be assisting the plant in producing these very exciting vehicles for the NA consumer market. You will lend your knowledge and experience to support implementations of lean manufacturing and Factory of Tomorrow technology (e.g. IIOT platform, software-defined networks, next-generation error proofing, and various mobility solutions and pilots), while also supporting the legacy manufacturing execution systems. The successful candidate will be working with a global team to provide technical troubleshooting, data analysis, and problem resolution for the manufacturing applications & infrastructure on the plant floor, including the distributed Cisco network. You will also lead various efforts to ensure applications and technology meet Ford's productivity and modernization goals. You will interface daily with all business departments in the plant, from industrial controls to quality to finance. This position provides an excellent opportunity to not only expand your IT skillset, but also to acquire manufacturing experience that will enhance your long-term career potential. **What you'll do...** + **Support a multi-shift operation in a manufacturing plant.** + **Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights, and potentially weekends).** + Shift schedule is published in advance on an annual basis. + Providing technical support and troubleshooting assistance to end-users on the plant floor. + This includes diagnosing and resolving hardware, software, and network issues, as well as providing training and support to help users effectively utilize technology. + In addition to your technical expertise, you will also be required to perform physical activities such as moving assets and equipment around the plant. This may involve lifting, carrying, and pushing heavy objects, so you must be physically fit and able to work in a demanding environment. + To be successful in this role, you should have a strong understanding of IT systems and be comfortable working with a variety of hardware and software applications. + You must also have excellent communication skills, as you will be working closely with end-users, managers, and other IT professionals to identify and resolve technical issues. + Provide technical support (IT applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. + Interface with corporate IT and business owners to prioritize improvement efforts. + Support plant floor systems/PDO teams in resolving incidents: Provide triage and business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Network Operations) as necessary. + Focus on the integration / long term maintenance of applications and hardware. + Assist plant IT Manager with managing assignments and workload. + Develop, maintain, and share accurate support documentation. + Support of local network equipment in a Cisco based environment. + Support of local applications across both physical and virtual server environments: Windows, Linux, and CAAS. + Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT platform, software-defined network, Apple iOS devices, and Android-based equipment. Overall, this is a challenging and rewarding role that requires a unique blend of technical skills and physical abilities. If you are a motivated and dedicated IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. **You'll have...** + High School diploma or equivalent + 2+ years of experience supporting Enterprise IT in areas such as: + Dell PC's, Dell Laptops, HP Printers, and HP Server + Windows server and Windows Active Directory/ADFS + Server administration; Windows (2012+) or Linux + Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation. + Experience with Office365. + Strong written and verbal communication skills **Even better, you may have...** + Bachelor's degree Computer Science, Information Technology or related. + A strong desire to learn manufacturing operations and business practices from an IT perspective is required. + A willingness to learn and adapt to new technologies is required. + Ability to multi-task; managing multiple tasks + Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances + Ability to communicate effectively with business users and IT professionals including globally distributed teams. + The ability to adjust communications appropriately for the audience across all levels of management and technical knowledge. + Motivated self-starter + Identifying, investigating, and solving problems without supervision + Manufacturing experience is preferred, but not required. + Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation. + Knowledge of Openshift CAAS hosting + Knowledge of MQTT messaging protocol + Experience with Android and/or iOS, iPhones, iPads. + Experience with SharePoint. + Experience with Office automation, Windows, PC's & Printers + Any plant floor automation experience is highly desired (Control systems, PLC's, etc.) You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: - Immediate medical, dental, vision and prescription drug coverage - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more - Vehicle discount program for employees and family members and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year's Day - Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: fordcareers.co/GSRnon-HTHD This position is a range of salary grades 5-7. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. \#LI-Onsite **Requisition ID** : 54110

Full-time Description Day Shift! 2+ Years Experience with Heavy Equipment/Vehicle Parts inventory or operations. Need to have Equipment Parts experience to assist with parts ordering, Inventory updates, and spot-checking inventory accuracy. Ability to move parts up to 40lbs. Nice busy professional environment with people focused on operations for a major shipper of packages both large and small. Airport environment and activities requires clean background and valid drivers license. Direct Deposit every 2-weeks, Health/Vision/Dental, Holiday & PTO, 401k Salary Description $23 - $25

Job DescriptionDescription: Day Shift! 2+ Years Experience with Heavy Equipment/Vehicle Parts inventory or operations. Need to have Equipment Parts experience to assist with parts ordering, Inventory updates, and spot-checking inventory accuracy. Ability to move parts up to 40lbs. Nice busy professional environment with people focused on operations for a major shipper of packages both large and small. Airport environment and activities requires clean background and valid drivers license. Direct Deposit every 2-weeks, Health/Vision/Dental, Holiday & PTO, 401k Requirements:

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford's productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience that will enhance long-term career potential. **What you'll do:** Support a multi-shift operation in a manufacturing plant. - Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends). - Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with Business IT and business owners to prioritize improvement efforts. -Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary - Focus on the integration / long term maintenance of applications. - Assist team lead with managing assignments and workload. - Develop, maintain, and share, accurate support documentation **You'll have...** - High School diploma - 1+ years of experience supporting Enterprise IT in areas such as: + Dell PC's, Dell Laptops, HP Printers, and HP Server + Windows server and Windows Active Directory/ADFS + VM servers (vSphere) + Server administration; Windows (2012+) or Linux **Even better, you may have...** - Strong written and verbal communication skills - Ability to multi-task; managing multiple tasks - Work efficiently and effectively with diverse, cross functional teams under stressful circumstances - Ability to communicate effectively with business users and IT professionals including globally distributed teams. - The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge. - Motivated self-starter - Identifying, investigating & solving problems without supervision - Manufacturing experience is preferred, but not required. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: - Immediate medical, dental, vision and prescription drug coverage - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more - Vehicle discount program for employees and family members and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year's Day - Paid time off and the option to purchase additional vacation time. Visa sponsorship is not available for this position. ********************************************************************************************************************* This position is a range of salary grades 5-7. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. \#LI-Onsite **Requisition ID** : 56157

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility. This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford's productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience that will enhance long-term career potential. What you'll do: Support a multi-shift operation in a manufacturing plant. * Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends). * Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with Business IT and business owners to prioritize improvement efforts. * Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary * Focus on the integration / long term maintenance of applications. * Assist team lead with managing assignments and workload. * Develop, maintain, and share, accurate support documentation The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford's productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience that will enhance long-term career potential. What you'll do: Support a multi-shift operation in a manufacturing plant. * Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends). * Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with Business IT and business owners to prioritize improvement efforts. * Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary * Focus on the integration / long term maintenance of applications. * Assist team lead with managing assignments and workload. * Develop, maintain, and share, accurate support documentation

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility. You'll have... - High School diploma - 1+ years of experience supporting Enterprise IT in areas such as: Dell PC's, Dell Laptops, HP Printers, and HP Server Windows server and Windows Active Directory/ADFS VM servers (vSphere) Server administration; Windows (2012+) or Linux Even better, you may have... - Strong written and verbal communication skills - Ability to multi-task; managing multiple tasks - Work efficiently and effectively with diverse, cross functional teams under stressful circumstances - Ability to communicate effectively with business users and IT professionals including globally distributed teams. - The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge. - Motivated self-starter - Identifying, investigating & solving problems without supervision - Manufacturing experience is preferred, but not required. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. Visa sponsorship is not available for this position. ********************************************************************************************************************* This position is a range of salary grades 5-7. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford's productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience that will enhance long-term career potential. What you'll do: Support a multi-shift operation in a manufacturing plant. - Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends). - Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with Business IT and business owners to prioritize improvement efforts. -Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary - Focus on the integration / long term maintenance of applications. - Assist team lead with managing assignments and workload. - Develop, maintain, and share, accurate support documentation

The primary duties of the IT Systems Engineer involve providing support on all company technology applications and hardware supported by the Information Technology department. This includes administration of the network, servers, storage and backup infrastructures. PRIMARY RESPONSIBLITIES * Maintain, upgrade, build and implement networks and servers in a Windows/Office 365 Domain. * Configure and support Hyper-V and VMware infrastructure. * Manage network infrastructure consisting of Fortinet, Ubiquiti and Cisco devices. * Administer storage infrastructure consisting of Dell solutions. * Maintain daily backups and disaster recovery operations. * Perform daily monitoring of company infrastructure. * Daily resolution of tickets and issues sent to the IT Operations Team. * Develop, maintain, and contribute to procedures documentation. * Assist Applications Team with UNIX, SQL and Java based applications. * Participate in on-call schedule. Must be willing to work hours in excess of the normal working hour schedule and be available for call-in problems as required. * Perform additional duties as requested. QUALIFICATIONS * College degree preferred, not required. Five years related experience and/or training/certifications; or equivalent combination of education and experience. PHYSICAL DEMANDS * Regularly required to sit, stand, walk, and occasionally bend and move about the facility. * Regular use of ladders and lifts to reach hardware located in high ceilings. * Must be comfortable in an industrial environment. * Occasional lifting up to 50 lbs. ATC Drivetrain provides equal employment opportunities (EEO)

The primary duties of the IT Systems Engineer involve providing support on all company technology applications and hardware supported by the Information Technology department. This includes administration of the network, servers, storage and backup infrastructures. PRIMARY RESPONSIBLITIES • Maintain, upgrade, build and implement networks and servers in a Windows/Office 365 Domain. • Configure and support Hyper-V and VMware infrastructure. • Manage network infrastructure consisting of Fortinet, Ubiquiti and Cisco devices. • Administer storage infrastructure consisting of Dell solutions. • Maintain daily backups and disaster recovery operations. • Perform daily monitoring of company infrastructure. • Daily resolution of tickets and issues sent to the IT Operations Team. • Develop, maintain, and contribute to procedures documentation. • Assist Applications Team with UNIX, SQL and Java based applications. • Participate in on-call schedule. Must be willing to work hours in excess of the normal working hour schedule and be available for call-in problems as required. • Perform additional duties as requested. QUALIFICATIONS • College degree preferred, not required. Five years related experience and/or training/certifications; or equivalent combination of education and experience. PHYSICAL DEMANDS • Regularly required to sit, stand, walk, and occasionally bend and move about the facility. • Regular use of ladders and lifts to reach hardware located in high ceilings. • Must be comfortable in an industrial environment. • Occasional lifting up to 50 lbs. ATC Drivetrain provides equal employment opportunities (EEO)

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************** About the Opportunity IT Service Desk Ticketing System Administrator Visibility and Accountability at Scale Location: On-Site - Glynco, GA YOUR INCENTIVES ✓ $8,000 Relocation Bonus ✓ $5,000 Performance-Based Win Incentive ✓ High-impact role supporting SLA transparency and leadership reporting ✓ Enterprise ITSM platform ownership THE MISSION Every ticket tells a story about the training mission. Every SLA met-or missed-matters to leadership. You'll own the ITSM platform that provides operational visibility across FLETC IT, turning service data into actionable intelligence. The dashboards you build won't sit unused. FLETC leadership reviews service metrics regularly. When they see green, they know the mission is on track-because of your work. WHAT YOU'LL DO Administer Ivanti Service Manager, Voice, Asset, and Change platforms Maintain data integrity and reporting accuracy for leadership visibility Configure workflows, dashboards, and SLA metrics aligned with contract requirements Support audits and continuous improvement efforts with accurate service data Design and maintain database schemas with strong referential integrity Enable self-service capabilities and knowledge management for faster resolution Qualifications WHAT YOU BRING (REQUIRED) Certification in administration of FLETC IT Service Desk system OR equivalent verifiable experience Extensive experience designing and administering databases with strong referential integrity Demonstrated experience with Ivanti Service Manager, Voice Server, Asset Manager, and Change Manager Understanding of ITIL service management frameworks NICE TO HAVE ITIL certification Experience with ITSM tool integrations and API development Background in federal IT service management environments Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Location: Remote, US #LI-JL1 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Precision Resources, a division of The Trimarc Group, Inc. is currently searching for a Junior Systems Engineer for one of our client's in Greensboro, NC. This individual will be responsible for supporting networks, servers, virtualization, and storage systems that power client environments. Every day brings new opportunities to solve challenges, learn advanced technologies, and work alongside a team of experts delivering enterprise-level IT solutions. THIS IS AN ONSITE POSITION Required Qualifications Minimum of 3 years' IT infrastructure support experience. Manage data center and office networks (Cisco, Arista, Sonicwall). Assist with migrations using Veeam. Provide Level 2 and Level 3 technical support to clients. Support security systems, cameras, telephone systems, UPS, and generators. Respond to data center/facility alarms and alerts as needed. Strong knowledge of: Modern hardware/architecture TCP/IP networking Virtualization technologies (VMware, Hyper-V, Citrix XenServer) Maintain Rocky/AlmaLinux servers, TrueNAS storage, and SMB shares. Internet protocols (SMTP, SSH, HTTP/HTTPS, SNMP, NTP, DNS, DHCP, etc.) Must be a US Citizen or Green Card holder. C2C or candidates requiring sponsorship will not be considered. Apply Directly https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1279 To view all of the open position with Precision Resources, please visit: http://www.precisionresources.org/careers/ Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.