Train dispatcher vs yardmaster/customer service/crew dispatching

Differences between train dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Train dispatcher example responsibilities.

• Manage and organize project teams internally during implementation of new CMTS system.
• Call and assign train crews (i.e., engineers, conductors and brakeman) for rail yard and over-the-road train operations.
• Train HAZMAT awareness and CPR.
• Devolve and implement course outline and syllabus.
• Request advanced technical and specialize training through command and DoD agencies.
• Participate actively on company's first response team and receive training in safety awareness, first response, and CPR.
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Yardmaster/customer service/crew dispatching example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
• Enter tender and movement numbers in AS400.
• Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
• Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
• Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
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