Travel clerk vs passenger service agent

The differences between travel clerks and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a passenger service agent has an average salary of $29,675, which is higher than the $24,877 average annual salary of a travel clerk.

The top three skills for a travel clerk include reservations, defense travel system and travel arrangements. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Travel clerk vs passenger service agent overview

	Travel Clerk	Passenger Service Agent
Yearly salary	$24,877	$29,675
Hourly rate	$11.96	$14.27
Growth rate	-	-
Number of jobs	68,762	34,592
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 38%
Average age	45	45
Years of experience	-	-

Travel clerk vs passenger service agent salary

Travel clerks and passenger service agents have different pay scales, as shown below.

	Travel Clerk	Passenger Service Agent
Average salary	$24,877	$29,675
Salary range	Between $16,000 And $37,000	Between $23,000 And $37,000
Highest paying City	Urban Honolulu, HI	San Francisco, CA
Highest paying state	New Jersey	Minnesota
Best paying company	Ukpeagvik IOoOupiat Corporation	dnata
Best paying industry	-	Transportation

Differences between travel clerk and passenger service agent education

There are a few differences between a travel clerk and a passenger service agent in terms of educational background:

	Travel Clerk	Passenger Service Agent
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Travel clerk vs passenger service agent demographics

Here are the differences between travel clerks' and passenger service agents' demographics:

	Travel Clerk	Passenger Service Agent
Average age	45	45
Gender ratio	Male, 27.2% Female, 72.8%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 9.3% Unknown, 6.0% Hispanic or Latino, 22.9% Asian, 5.0% White, 55.6% American Indian and Alaska Native, 1.2%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between travel clerk and passenger service agent duties and responsibilities

Travel clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Serve as a point-of-contact for all travel customer relation issues and DTS trouble-shooting issues while providing outstanding customer service.
Interpret permanent change of station (PCS) authorizations/orders and provides travel base on approve authorizations.
Process and verify itemize receipts, taxes, calculations, and signatures for compliance with DoD regulations.
Assist in the management and support of DTS at the organizational level and ensure all financial information are current and accurate.
Determine eligibility of veterans for beneficiary travel reimbursement.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Travel clerk vs passenger service agent skills

Common travel clerk skills

Reservations, 24%
Defense Travel System, 9%
Travel Arrangements, 6%
DOD, 6%
Travel Orders, 5%
DTS, 5%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Office and Administrative Industry
Travel Clerk
Travel Clerk vs Passenger Service Agent

Updated January 8, 2025

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