Patient Service Representative jobs at UC Health

Bed Board and Transfer Center Coordinator, Day shift, Transfer Center UC Health is hiring a full-time Bed Board and Transfer Center Coordinator for the Transfer Center for the night shift at University of Cincinnati Medical Center. The Bed Board and Transfer Center Coordinator will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. Unit Details: Collaborates with every unit in UCMC Complex problem solving Unit is expecting to grow to system wide Responsibilities Facilitate processes daily to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay. While collaborating with the multi-disciplinary team, and adhering to patient centered care principles, facilitates transfers of patients throughout the organization. Coordinates, prioritizes, and optimizes patient flow activities. Expedites patient transfers from outside hospitals coordinating the connection of accurate physicians to maintain an optimized referral center within UC Health. Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement. Collaborate with MD, Care Coordinator, and the software system to ensure timely coordination of transfer. Assist as needed with the transfer of patients to a higher or lower level of care. Serve as contact person for bed management for any admission concerns. Ensure throughput on units and compliance with the transfer process. Function as a department team member to support unit and hospital goals. Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes. Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement. Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes. During high call volume or limited bed capacity, remains calm and provides solutions effectively - demonstrates a strong ability to identify, analyze and solve problems. Interact with others in a courteous and tactful manner, displaying respect, trust and caring. Listen effectively, recognize and accept constructive criticism and is open to opposing points of view. Promote team momentum, enthusiasm and UC Health PRIIDE values. Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy. Qualifications High School Diploma or GED required; Associates or Bachelors preferred. 3-5 years equivalent customer service experience At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.

Job Type: Regular Scheduled Hours: 40 Reports to Team Leader or Patient Access Manager. The Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers. Job Description: Job Title: Clinical Patient Access Specialist- Call Center (MA, LPN, or EMT Required) BENEFITS: * Work from Home Opportunity after training (Equipment Provided) * Paid Time Off * Medical, Dental, and Vision * 403b with Match * Opportunity for Growth DUTIES AND RESPONSIBILITIES: * Understand and uphold SEP's Mission, Vision, and Values. * Comply with all applicable laws and regulations. * Comply with all applicable laws and regulations. * Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA. * Accurate documentation in the EMR. * Provide instructions and results to patients under directions of the providers. * Communicates as needed with offices about any patient concerns/issues related to results. * Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees * Maintains an effective working relationship with team members, members of medical practice and leadership. * Verifies and updates all patient demographic and insurance information. * Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies. * Advises patients of outstanding balances. * Ensures accurate and timely distribution of patient requests. * Advises patients of outstanding balances. * Ensures accurate and timely distribution of patient requests * Works with central billing office and physicians/clinicians as needed in a timely manner on all requests. * Other duties and responsibilities as assigned. EDUCATION: Minimum: Active certification or license of LPN, CMA, RMA, EMT. YEARS OF EXPERIENCE: Minimum: One year of experience in area of certification in a clinical setting. LICENSES AND CERTIFICATIONS: An approved credential such as LPN, CMA, RMA, EMT. FLSA Status: Non-Exempt Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.

*To be considered for this position, candidates must live within driving distance to our main hospital campus in Cincinnati* Hours: M-F 7am-5:30pm. Remote work will only be allowed after at least 12 weeks of on-site training is completed and pending supervisor(s) approval. JOB RESPONSIBILITIES Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. MINIMUM JOB QUALIFICATIONS High school diploma or equivalent. 2+ years of work experience in a related job discipline. PREFERRED QUALIFICATIONS Experience with Epic (scheduling) High attention to detail and strong organizational skills Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency. Primary Location Remote Schedule Full time Shift Day (United States of America) Department CBDI Support Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $18.16 - $22.25 Market Leading Benefits Including*: Medical coverage starting day one of employment. View employee benefits here. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:Authorization Specialist (Remote in Wisconsin/Michigan) Cost Center:101651135 Insurance VerificationScheduled Weekly Hours:40Employee Type:RegularWork Shift:Mon-Fri; day shifts (United States of America) Job Description: **Wisconsin and Michigan residents only eligible to apply** JOB SUMMARY The Authorization Specialist is a healthcare professional responsible for reviewing patient medical records to determine if a prescribed treatment, procedure, or medication requires prior authorization from the insurance company, ensuring that the requested care is deemed medically necessary and covered under the patient's benefits before it can be administered; this involves verifying patient eligibility, contacting insurance companies to obtain authorization, and managing the process to minimize delays in patient care. An Authorization Specialist works in a fast-paced environment with high call volumes, requiring strong organizational skills and the ability to manage multiple tasks simultaneously. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Successful completion of post-secondary courses in Medical Terminology and Diagnosis and CPT Coding, and Anatomy & Physiology. Graduate of a Medical Assistant, Health Unit Coordinator or Health Care Business Service program. EXPERIENCE Minimum Required: Two years' experience in a medical business office or healthcare setting involving customer service or patient-facing responsibilities, or equivalent experience. In addition to the following: Medical knowledge: Understanding of basic medical terminology, disease processes, and treatment options to accurately assess medical necessity. Insurance knowledge: Familiarity with different insurance plans, benefit structures, and prior authorization guidelines. Excellent communication skills: Ability to effectively communicate with healthcare providers, insurance companies, and patients to clarify information and address concerns. Attention to detail: High level of accuracy in data entry and review of medical records to ensure correct prior authorization requests. Problem-solving skills: Ability to identify potential issues with prior authorization requests, navigate complex situations, and find solutions to ensure timely patient care. Preferred/Optional: None CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: None **Wisconsin and Michigan residents only eligible to apply** Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 Why You'll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We're guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Benefits That Support You We invest in you - personally and professionally. Enjoy: * Competitive pay and comprehensive health coverage within the first 30 days. * Generous paid time off and flexible work schedules * Retirement savings with employer match * Tuition reimbursement and professional development opportunities * Wellness, mental health, and recognition programs * Career advancement through mentorship and internal mobility Job Summary: This position is responsible for the billing portion of the Electronic Billing System (EPIC) and providing leadership for the Commercial and Government billing staff. Position is also responsible for management of the department in the absence of the Manager and Follow-up unit in the absence of the Follow-up Supervisor. Assist with system evaluation, testing, implementations, upgrades, and software changes. Perform troubleshooting, auditing, system integration(s), and coordination with Information Systems personnel (IS), Revenue Enhancement, Registration, Hospice, etc. Provides technical support and training to users as needed and assist management team with system related issues. Responsibilities include staying current on Commercial, other third party, and Government regulation. In addition, training all department staff in regards to billing functions and acting as liaison between billing/follow-up staff and other units and/or departments. Work closely with the Clearinghouse System Coordinator to achieve the most cohesive billing and clearing-house systems. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description: Supervisor Responsibilities * Manage and coach a subordinate group * Performs employee performance evaluations and participates in Follow-up employee performance evaluations by giving the Manager and Follow-up Supervisor billing information gathered from account reviews and observations. * Develop, promote and maintain professional relationships, both internally and externally. * Train, develop and coach, counsel, assign duties and work schedules. Evaluate job performance and review performance appraisal with personnel. Initiate or recommend necessary counseling, disciplinary actions, termination and commendatory actions. * Communicates with supervisor/Manager and payers of any issues that would prohibit claim payment and elevate serious barriers to appropriate management. * Provide effective leadership to ensure goals of the department and the organization. * Demonstrates adequate, appropriate, and professional levels of communication with insurance company representatives, team members, managers and directors. * Assists other associates when necessary, as determined by manager, works with staff to identify and resolve issues and develop standard practices * Completes special projects & tasks by the established time frame which can include organizing workload and/or associates for successful account resolution: proactively notifies manager of any barriers that prohibit billing and/or payment of claims. * Assumes duties of manager as needed. Assists co- worker in problem solving, with reports and work lists, meetings, etc. * Serves as a backup in the absence of staff members. * Assign, monitor / review the task progress and ensure accurate work of a group of employees. * Provide instruction so others on the team can complete tasks quickly and effectively. * Inform management of overall performance of team members * Provide technical guidance on more complex issues including but limited to maximum reimbursement. Team Coordination * Create and maintain Procedures for the department * Assists the Clearinghouse Systems Coordinator with the identification and resolution of Commercial and Government billing issues. This includes trending coding issues, charging issues and reconciling electronic billing issues. This position will also serve as a backup to the Systems Coordinator. * Reviews and works with the Commercial Billing Lead, PFS Lead, and Patient Finance Specialist II weekly in reconciling unbilled accounts, billing edits issues and/or associate issues. * Execute training of contracted staff (internal and external). * Maintain collaborative working relationships with HIM, clinical, financial and support departments and Third-Party Payers to coordinate and facilitate the unit activities, to accomplish goals and objectives and to resolve problems. Billing Responsibilities * Work Specific Reports (as applicable) * Manages Expected Reimbursement Medicare IME no pay accounts along with DRG readmit accounts * Submits bills to payers electronically if possible, otherwise paper * Proficient in Medicare/Government regulations and reimbursement policies * Proficient in third party contractual agreements and regulations to apply requirements for accurate billing and to make recommendations for system changes as needed * Assist Medical Records and Revenue Department on high dollar claims, changing DRG, coding, and charges on processed claims including but not limited to Consecutive Account management, Follow-up Vendor Account management and Reimbursement Account management. Follow-Up Responsibilities * Calls payers/ Patients or uses online resources to obtain status on accounts housed on work lists. * Records appropriately detailed notes in the billing system * Takes appropriate action to resolve claims, i.e., the representative will execute any and all steps to resolve unpaid claim, including but not limited to; rebill of claim. * Initiate appeals when necessary or works with Utilization Management / Risk Management for appropriate appeal process. * Calculates expected reimbursement/ Adjustments on accounts if/when necessary. * Facilities, generate spreadsheets/ invoices, track payment/nonpayment. * Establishes relationship with payer contacts * Establish Relationship with other Departments * Performs due diligence on all collection efforts * Ensures expected reimbursement is secured Communication/Trending * Trends weekly productivity, Billing CFB, Follow-up agings * Edit WQs (Securing required data necessary for billing.) * Attends weekly billing staff meetings * Identifies payer & billing issues * Participates in a positive & constructive manner * Responds to internal and external customer calls or concerns. * In the absence of management will lead meetings and other operational issues. Continuing Education & Training * Seeks opportunity for training & informs manager of all training needs. * Attends Seminars and workshops as assigned by manager, to obtain billing and/or follow up information related to specific payers * Performs other duties as assigned. Education, Credentials, Licenses: High School Graduate AND 4 years of experience OR Equivalent combination of education and Experience comparable to associate's degree Specialized Knowledge: Knowledge of regulations for Commercial, Government and other Third Party insurance PC Window Applications Excellent communication skills - verbal and written Kind and Length of Experience: 3 years of related experience including: Commercial, Government and other Third Party hospital billing/ reimbursement/collection experience. FLSA Status: Exempt Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Liberty Primary Care Schedule Part time Shift Rotating (United States of America) Department CCHMC Mason Primary Care Employee Status Regular FTE 0.6 Weekly Hours 24 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

This role will rotate between CPS schools and New Richmond JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location New Richmond SBHC Schedule Full time Shift Day (United States of America) Department CCHMC New Richmond SBHC Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

This is a float position for our new Eastgate facility located on Ivy Pointe Blvd. The hours will range M-F from 6:30 am-6 pm with an occasional Saturday shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance. If shifts arise for different hours once the two-week schedule has been set, these new shifts will be offered to this PAR. If agreed upon, the two-week schedule will be revised. This position may require long periods of standing. JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Eastgate Schedule Full time Shift Day (United States of America) Department Anderson Access Services Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Hours: Monday-Friday 5pm- 9pm Departments: Radiology and Orthopedics JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Burnet Campus Schedule Part time Shift Evening (United States of America) Department Registration Srvc Loc A B E Employee Status Regular FTE 0.5 Weekly Hours 20 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Building C Floors 2, 4 & 5 Monday 6:30a-5p, Thursday 6:30a-5p and Friday 6:30a-5p JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Burnet Campus Schedule Part time Shift Day (United States of America) Department Registration Srvc Loc C Employee Status Regular FTE 0.75 Weekly Hours 30 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Hours: Monday- Friday 1:00pm-9:30pm in areas A, B and E. JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Burnet Campus Schedule Full time Shift Day (United States of America) Department Registration Srvc Loc A B E Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Monday-Friday 8:30a-5p JOB RESPONSIBILITIES * Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH) * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. JOB QUALIFICATIONS * High school diploma or equivalent * No directly related experience Primary Location Burnet Campus Schedule Full time Shift Day (United States of America) Department Registration Srvc Loc A B E Employee Status Regular FTE 1 Weekly Hours 40 * Expected Starting Pay Range * Annualized pay may vary based on FTE status $17.49 - $20.99 Market Leading Benefits Including*: * Medical coverage starting day one of employment. View employee benefits here. * Competitive retirement plans * Tuition reimbursement for continuing education * Expansive employee discount programs through our many community partners * Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions * Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group * Physical and mental health wellness programs * Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation's America's Most Innovative Companies as noted by Fortune * Consistently certified as great place to work * A Leading Disability Employer as noted by the National Organization on Disability * Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Oversee the daily office operations. Will perform Patient Services Specialist duties as needed. Supervises other Patient Services Specialists. Demonstrates quality patient service during interactions with patients, coworkers, and vendors: · Exhibits a positive attitude and is flexible in accepting work assignments and priorities · Meets attendance and tardiness expectations · Is dependable; follows policies and procedures · Maintains professionalism in interactions with patients and coworkers · Performs quality work and consistently exhibits initiative ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline. Assist Patient Services Specialists with meeting and greeting patients entering the office. Explain check in procedures, copy insurance cards and schedule appointments. Display professional appearance to public at all times. Assist Patient Services Specialists with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Be completely familiar with Patient Management System and procedures for appointment types and recalls. Train Patient Services Specialists on proper procedures. Establish tracking tools to measure and monitor. Motivate staff to achieve established goals. Assists clinical providers staff with any questions, etc. relating to front desk. Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff. Motivate Patient Services Specialists to reach new heights in service excellence. Ensure efficient and effective office flow for patients and doctors. Supervise Patient Services Specialists, including but not limited to coordinating employees schedules. Hire, counsel, and terminate site employees with involvement of Patient Services Manager and VP Human Resources. Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout. Other duties as assigned. SUPERVISORY RESPONSIBILITY Responsible for the overall direction, coordination and evaluation of the Patient Services department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution. DIRECT REPORTS Incumbent is responsible for providing supervision and leadership to staff in the following job titles: Patient Services Specialists JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. EDUCATION AND/OR EXPERIENCE High school graduate with coursework in computers. Bachelors degree preferred. At least two years previous medical office administration experience required. Must have good computer skills and ability to handle multiple projects at once. Supervisory experience a plus. CERTIFICATES, LICENSES, REGISTRATIONS N/A PHYSICAL DEMANDS Indicate the amount of time spent for each activity required as it relates to the essential functions. Physical Requirements % of Time LBS Physical Requirements % of Time LBS Bending 25 Vision close/distance 100 Carrying 25 25 Vision color vision 100 Climbing 10 Vision depth perception 100 Driving 10 Vision peripheral vision 100 Grasping 10 Vision ability to adjust focus 100 Hearing 100 Stooping 20 Lifting 10 25 Walking 40 Pulling 5 25 Writing/Typing 100 Pushing 5 25 Speaking 100 Reaching 60 Fine Motor Skills 100 Sitting 50 Use of Hands 100 Standing 50 Other (please describe) Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. Exposure: Works in normal office environment during normal business hours. Will occasionally work additional time if needed. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. DISCLAIMER This is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

Oversee the daily office operations. Will perform Patient Services Specialist duties as needed. Supervises other Patient Services Specialists. Demonstrates quality patient service during interactions with patients, coworkers, and vendors: · Exhibits a positive attitude and is flexible in accepting work assignments and priorities · Meets attendance and tardiness expectations · Is dependable; follows policies and procedures · Maintains professionalism in interactions with patients and coworkers · Performs quality work and consistently exhibits initiative ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline. Assist Patient Services Specialists with meeting and greeting patients entering the office. Explain check in procedures, copy insurance cards and schedule appointments. Display professional appearance to public at all times. Assist Patient Services Specialists with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Be completely familiar with Patient Management System and procedures for appointment types and recalls. Train Patient Services Specialists on proper procedures. Establish tracking tools to measure and monitor. Motivate staff to achieve established goals. Assists clinical providers staff with any questions, etc. relating to front desk. Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff. Motivate Patient Services Specialists to reach new heights in service excellence. Ensure efficient and effective office flow for patients and doctors. Supervise Patient Services Specialists, including but not limited to coordinating employees schedules. Hire, counsel, and terminate site employees with involvement of Patient Services Manager and VP Human Resources. Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout. Other duties as assigned. SUPERVISORY RESPONSIBILITY Responsible for the overall direction, coordination and evaluation of the Patient Services department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution. DIRECT REPORTS Incumbent is responsible for providing supervision and leadership to staff in the following job titles: Patient Services Specialists JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. EDUCATION AND/OR EXPERIENCE High school graduate with coursework in computers. Bachelors degree preferred. At least two years previous medical office administration experience required. Must have good computer skills and ability to handle multiple projects at once. Supervisory experience a plus. CERTIFICATES, LICENSES, REGISTRATIONS N/A PHYSICAL DEMANDS Indicate the amount of time spent for each activity required as it relates to the essential functions. Physical Requirements % of Time LBS Physical Requirements % of Time LBS Bending 25 Vision close/distance 100 Carrying 25 25 Vision color vision 100 Climbing 10 Vision depth perception 100 Driving 10 Vision peripheral vision 100 Grasping 10 Vision ability to adjust focus 100 Hearing 100 Stooping 20 Lifting 10 25 Walking 40 Pulling 5 25 Writing/Typing 100 Pushing 5 25 Speaking 100 Reaching 60 Fine Motor Skills 100 Sitting 50 Use of Hands 100 Standing 50 Other (please describe) Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. Exposure: Works in normal office environment during normal business hours. Will occasionally work additional time if needed. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. DISCLAIMER This is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

Company: Cincinnati Eye Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located at Blue Ash, OH A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Answer phones (both external and internal); assure prompt, courteous service at all times Practice urgency at all times with patients' time, as well as Doctor's time and schedule Manage patient flow in the office Knowledge of common fees charged for common visits and collect correct payments Complete daily reconciliations / close day / countdown cash drawer General office duties and cleaning to be assigned by manager QUALIFICATIONS Ability to interact with all levels of employees in a courteous, professional manner at all times Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team-oriented and patient-focused Commitment to work over 40 hours to meet the needs of the business Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE Minimum Required: High school diploma or general education degree (GED) Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Company: Cincinnati Eye Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located at Blue Ash A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Answer phones (both external and internal); assure prompt, courteous service at all times Practice urgency at all times with patients' time, as well as Doctor's time and schedule Manage patient flow in the office Knowledge of common fees charged for common visits and collect correct payments Complete daily reconciliations / close day / countdown cash drawer General office duties and cleaning to be assigned by manager QUALIFICATIONS Ability to interact with all levels of employees in a courteous, professional manner at all times Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team-oriented and patient-focused Commitment to work over 40 hours to meet the needs of the business Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE Minimum Required: High school diploma or general education degree (GED) Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

TriHealth is actively recruiting for a Medicaid Specialist Enrollment Coordinator to join the PACE of Cincinnati PACE Center located in Norwood Ohio. Program of All-Inclusive Care for the Elderly (PACE) is a Medicare and Medicaid program that helps people meet their health care needs in the community instead of going to a nursing home or other care facility. Job Overview: To assist PACE of Cincinnati participants through the Medicaid enrollment and recertification process for PACE. Work and communicate closely with Hamilton County Job and Family Services to ensure a timely and coordinated PACE Medicaid enrollment. Work closely with the enrollment team, and community partners to ensure good communication and smooth transitions of care. Job Requirements: High School Diploma or GED (Required) 1 - 2 years of experience in social services or direct customer service or an equivalent combination of education and experience. (Required) Basic Life Support (BLS) Certified. Preferred Job Responsibilities: Submit required forms to appropriate County Department of Job and Family Services. Maintain log of cases: Enrollments, recertifications, proposed for termination, completed cases, denials, etc. Process participants for presumptive enrollment if eligible and permitted by Ohio. Contact individual/individual representative(s) upon receipt of case to introduce self and determine assistance needed with Medicaid application process. Act as authorized representative when determined appropriate for initial applications. Monitor case for authorization and notify all parties of case disposition. Access MITS to verify PACE enrollment status and notify appropriate staff. Monitor MITS on a regular basis to ensure individual remains active in PACE. Monitor case throughout Medicaid application and approval process and assist individual with collecting and submitting verifications to the local Hamilton County JFS. Ensure proper enrollment paperwork is completed and submitted. Make visits to the homes of participants to obtain necessary information and copies of documents required to complete the Medicaid process when needed. Assist enrolled participants with the Medicaid recertification process. Create and maintain files. Verify that all documents are present in electronic file when file is complete. Document all activities as per PACE of Cincinnati policy and procedure. Access confidential information on a daily basis, share confidential information with appropriate entities in accordance with HIPAA regulations and PACE of Cincinnati policies. Anticipate and schedule appointments. Submit any additional information requested at appointment in a timely manner. Document communication with individual/individual representative/facility, Interdisciplinary Care Team members and regarding case status until individual is enrolled. Develop and maintain professional working relations with other PACE of Cincinnati team members, Hamilton County JFS staff and other participants or organizations involved in the individual's care or Medicaid process. Responsible for maintaining effective relationships with PACE of Cincinnati leadership and staff, contract network providers, and federal and state agencies. Responsible for professionally representing PACE of Cincinnati in the community at large. Other duties that might be assigned to support PACE operations. Working Conditions: Bending - Rarely Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Occasionally Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs. - Occasionally Lifting Pulling - Occasionally Pushing - Occasionally Reaching - Occasionally Reading - Consistently Sitting - Occasionally Standing - Consistently Stooping - Occasionally Talking - Frequently Thinking/Reasoning - Frequently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Occasionally TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. About University of Cincinnati Medical Center As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati. UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries. Education: High school diploma or GED required. Experience: No experience is required. 0-6 months is preferred. Required Skills and Knowledge: Excellent customer service skills and attitude. Ability to work under pressure in a fast paced Call Center. Knowledge of medical terminology. Excellent attention to detail. Excellent written and oral communication skills. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer. The Access Center Representative provides scheduling support and appointment information to UC Health ambulatory patients. Agents schedule appointments and complete registration for identified UC Health ambulatory departments.

Bed Board and Transfer Center Coordinator, Night shift, Transfer Center UC Health is hiring a part-time Bed Board and Transfer Center Coordinator for the Transfer Center for the night shift at University of Cincinnati Medical Center. The Bed Board and Transfer Center Coordinator will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About University of Cincinnati Medical Center As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati. UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries. UC Health is an EEO employer. Unit Details: Collaborates with every unit in UCMC Complex problem solving Unit is expecting to grow to system wide Responsibilities Facilitate processes daily to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay. While collaborating with the multi-disciplinary team, and adhering to patient centered care principles, facilitates transfers of patients throughout the organization. Coordinates, prioritizes, and optimizes patient flow activities. Expedites patient transfers from outside hospitals coordinating the connection of accurate physicians to maintain an optimized referral center within UC Health. Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement. Collaborate with MD, Care Coordinator, and the software system to ensure timely coordination of transfer. Assist as needed with the transfer of patients to a higher or lower level of care. Serve as contact person for bed management for any admission concerns. Ensure throughput on units and compliance with the transfer process. Function as a department team member to support unit and hospital goals. Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes. Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement. Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes. During high call volume or limited bed capacity, remains calm and provides solutions effectively - demonstrates a strong ability to identify, analyze and solve problems. Interact with others in a courteous and tactful manner, displaying respect, trust and caring. Listen effectively, recognize and accept constructive criticism and is open to opposing points of view. Promote team momentum, enthusiasm and UC Health PRIIDE values. Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy. Qualifications High School Diploma or GED required; Associates or Bachelors preferred. 3-5 years equivalent customer service experience Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.