Patient Access Representative jobs at UNC Health Care - 62 jobs

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. will be at Holly Springs Hospital ED Monday - Friday, 3pm-11:30pm This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities: + Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. + Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. + Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. + Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients + Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. + Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Require two (2) years of customer service and/or clerical experience **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle East Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Evening Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Inspire health. Serve with compassion. Be the difference. Conducts prospective review to abstract Hierarchical Condition Categories (HCC's) codes to report for the calendar year. Communicates (via Epic and in person) with providers on any outstanding HCC capture opportunities. Conducts retrospective reviews to ensure that documentation supports reporting the Hierarchical Condition Category code prior to payor submission. Essential Functions * All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. * Conducts prospective review of charts to identify HCC opportunity. * Conducts retrospective review of charts to confirm documentation supports reporting. * Utilizes payor specific software to assist in capturing HCCs. * Communicates with providers about HCC opportunities for improvement. * Identifies suspect conditions that would potentially support reporting an HCC. * Participates in education offerings * Participates in monthly meetings * Performs other duties as assigned. Supervisory/Management Responsibilities * This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements * Education - High School diploma or equivalent or post-high school diploma / highest degree earned. Associate degree preferred * Experience - Five (5) years professional fee coding experience In Lieu Of * NA Required Certifications, Registrations, Licenses * Certified Professional Coder (CPC), and * Certified Risk Adjustment Coder (CRC) Knowledge, Skills and Abilities * Knowledge of office equipment (fax/copier) * Proficient computer skills including word processing, spreadsheets, database * Data entry skills * Mathematical skills Work Shift Day (United States of America) Location Independence Pointe Facility 7002 Value-Based Care and Network Services Department 70028459 HCC Coding Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Conducts prospective review to abstract Hierarchical Condition Categories (HCC's) codes to report for the calendar year. Communicates (via Epic and in person) with providers on any outstanding HCC capture opportunities. Conducts retrospective reviews to ensure that documentation supports reporting the Hierarchical Condition Category code prior to payor submission. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Conducts prospective review of charts to identify HCC opportunity. Conducts retrospective review of charts to confirm documentation supports reporting. Utilizes payor specific software to assist in capturing HCCs. Communicates with providers about HCC opportunities for improvement. Identifies suspect conditions that would potentially support reporting an HCC. Participates in education offerings Participates in monthly meetings Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent or post-high school diploma / highest degree earned. Associate degree preferred Experience - Five (5) years professional fee coding experience In Lieu Of NA Required Certifications, Registrations, Licenses Certified Professional Coder (CPC), and Certified Risk Adjustment Coder (CRC) Knowledge, Skills and Abilities Knowledge of office equipment (fax/copier) Proficient computer skills including word processing, spreadsheets, database Data entry skills Mathematical skills Work Shift Day (United States of America) Location Independence Pointe Facility 7002 Value-Based Care and Network Services Department 70028459 HCC Coding Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Responsible for validating/reviewing and assigning applicable CPT, ICD-10, Modifiers and HCPCS codes for inpatient, outpatient and physicians office/clinic settings. Adheres to all coding and compliance guidelines. Maintains knowledge of coding/billing updates and payer specific coding guidelines for multi-specialty medical practice(s). Communicates with providers and team members regarding coding issues. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Validates/reviews codes for assigned provider(s)/Division(s) based on medical record documentation. Adheres to all coding and compliance guidelines. Responsible for resolving all assigned pre-billing edits Communicates billing related issues and participates in meetings to improve overall billing process Provides feedback to providers in order to clarify and resolve coding concerns. Assists in identifying areas that need additional training. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent or post-high school diploma / highest degree earned. Associate degree preferred Experience - Two (2) years professional coding experience In Lieu Of NA Required Certifications, Registrations, Licenses Certified Professional Coder-CPC Knowledge, Skills and Abilities Maintains knowledge of governmental and commercial payer guidelines. Participates in coding educational opportunities (webinars, in house training, etc.). Ability to utilizes appropriate coding software and coding resources in order to determine correct codes. Knowledge of office equipment (fax/copier) Proficient computer skills including word processing, spreadsheets, database Data entry skills Mathematical skills Work Shift Day (United States of America) Location Greenville Memorial Med Campus Facility 7001 Corporate Department 70019178 Medical Group Coding & Education Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Responsible for validating/reviewing and assigning applicable CPT, ICD-10, Modifiers and HCPCS codes for inpatient, outpatient and physicians office/clinic settings. Adheres to all coding and compliance guidelines. Maintains knowledge of coding/billing updates and payer specific coding guidelines for multi-specialty medical practice(s). Communicates with providers and team members regarding coding issues.Job Description Essential Functions Validate/Review codes for assigned provider(s)/Division(s) based on medical record documentation. Adheres to all coding and compliance guidelines. 40% Responsible for resolving all assigned pre-billing edits.15% Utilizes appropriate coding software and coding resources in order to determine correct codes. 15% Communicates billing related issues to assigned supervisor/manager and participates in Denial meetings in order to improve overall billing when applicable. 10% Participates in coding educational opportunities (webinars, in house training, etc.). 5% Provides timely feedback to providers in order to clarify and resolve coding concerns. 5% Maintain knowledge of governmental and commercial payer guidelines. 5% Assists with the Coding Education team to identify areas that need additional training. 5% Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent or post-high school diploma / highest degree earned. Associate degree - Preferred Experience - 2 years - Professional coding only In Lieu Of NA Required Certifications, Registrations, Licenses Certified Professional Coder-CPC Knowledge, Skills and Abilities Knowledge of office equipment (fax/copier) Proficient computer skills including word processing, spreadsheets, database and data entry Mathematical skills Work Shift Day (United States of America) Location Independence Pointe Facility 7001 Corporate Department 70019178 Medical Group Coding & Education Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Responsible for abstracting and validating CPT, ICD-10 and HCPCS codes for inpatient, outpatient and physician's office/clinic settings. Adheres to all coding and compliance guidelines. Maintains knowledge of coding/billing updates and payer specific coding guidelines. Serves as a subject matter expert for assigned specialty. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Abstracts/codes for assigned provider(s)/division(s) based on medical record documentation. Adheres to all coding and compliance guidelines. Utilizes appropriate coding software and coding resources in order to determine correct codes. Communicates billing related issues to assigned supervisor/manager and participates in meetings in order to improve overall billing, when applicable. Follows departmental policies for charge corrections. Participates in coding educational opportunities (webinars, in house training, etc.). Provides feedback to providers in order to clarify and resolve coding concerns. Resolves assigned pre-billing edits. Assists in identifying areas that require additional training. Mentors and assists in training other coders and new team members Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent or post-high school diploma / highest degree earned. Associate degree preferred Experience - Five (5) years professional fee coding experience In Lieu Of NA Required Certifications, Registrations, Licenses Certified Professional Coder (CPC) Specialty Certification from AAPC that correlates with assigned specialty Knowledge, Skills and Abilities Maintain knowledge of governmental and commercial payer guidelines. Knowledge of office equipment (fax/copier) Proficient computer skills including word processing, spreadsheets, database Data entry skills Mathematical skills Work Shift Day (United States of America) Location 1200 Colonial Life Blvd Facility 7001 Corporate Department 70019178 Medical Group Coding & Education Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. will be at Hillsborough ED, Monday - Friday 3 pm - 1130 pm** This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities: + Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. + Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. + Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. + Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients + Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. + Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Require two (2) years of customer service and/or clerical experience **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle West Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Evening Job Location of Job: US:NC:Hillsborough Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access Specialist serves as the primary point of contact for patients entering the Wound and Infusion Department. This position ensures efficient patient registration, accurate insurance verification, and timely completion of prior authorizations to support patient care and optimize reimbursement. The Specialist collaborates closely with providers, nurses, and administrative staff to maintain seamless patient flow, precise charge capture, and high-quality service consistent with UNC Health standards. Responsibilities: 1. Prior Authorization Management · Verify insurance coverage and obtain required prior authorizations for wound care, infusion therapy, and related procedures. · Communicate with insurance companies to ensure approvals are received before the date of service. · Track and document authorization statuses, denials, and appeals in the electronic medical record (EMR). · Work proactively with providers to ensure clinical documentation supports authorization requests. 2. Patient Registration & Scheduling · Greet and register patients accurately, collecting demographic, insurance, and consent information in compliance with HIPAA and UNC Health policies. · Schedule patient appointments, coordinate recurring infusion visits, and confirm future appointments. · Ensure financial clearance prior to patient visits, including copay collection and benefit verification. · Provide patients with clear communication regarding their appointments, authorizations, and any financial responsibilities. 3. Charge Review & Revenue Integrity · Review and reconcile daily charges to ensure accuracy and completeness prior to billing. · Collaborate with clinical staff to correct documentation or coding discrepancies. · Monitor charge capture processes and assist in resolving billing issues or denials related to registration or authorization errors. 4. Provider & Clinical Team Communication · Serve as a liaison between the access team, clinical staff, and providers to coordinate patient care and administrative workflows. · Communicate authorization updates, schedule changes, and coverage limitations promptly to providers and nursing staff. · Support departmental meetings by providing updates on access, scheduling, and insurance trends affecting patient care. 5. Compliance & Customer Service · Maintain confidentiality and adhere to all UNC Health policies, payer regulations, and compliance standards. · Deliver compassionate, patient-centered service in all interactions. Participate in ongoing training to stay current with insurance requirements, EMR updates, and departmental protocols. Other information: **Qualifications** Education: · High school diploma or equivalent required. · Associate degree in healthcare administration, business, or related field preferred. Experience: · Minimum of 1-2 years of healthcare access, registration, billing, or authorization experience required. · Experience in wound care, infusion therapy, or specialty outpatient services preferred. Skills & Competencies: · Strong knowledge of insurance verification and authorization processes. · Proficiency in EMR systems (Epic experience preferred). · Excellent communication and organizational skills. · Attention to detail, accuracy, and ability to multitask in a fast-paced clinical environment. · Commitment to teamwork, professionalism, and patient-centered care. Working Conditions · Standard clinical office environment within a hospital-based outpatient department. · Regular interaction with patients, providers, and administrative teams. · May require occasional overtime to meet departmental needs. **Job Details** Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Wound and Infusion Center Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: LENOIR MEM Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access Specialist serves as the primary point of contact for patients entering the Wound and Infusion Department. This position ensures efficient patient registration, accurate insurance verification, and timely completion of prior authorizations to support patient care and optimize reimbursement. The Specialist collaborates closely with providers, nurses, and administrative staff to maintain seamless patient flow, precise charge capture, and high-quality service consistent with UNC Health standards. Responsibilities: 1. Prior Authorization Management * Verify insurance coverage and obtain required prior authorizations for wound care, infusion therapy, and related procedures. * Communicate with insurance companies to ensure approvals are received before the date of service. * Track and document authorization statuses, denials, and appeals in the electronic medical record (EMR). * Work proactively with providers to ensure clinical documentation supports authorization requests. 2. Patient Registration & Scheduling * Greet and register patients accurately, collecting demographic, insurance, and consent information in compliance with HIPAA and UNC Health policies. * Schedule patient appointments, coordinate recurring infusion visits, and confirm future appointments. * Ensure financial clearance prior to patient visits, including copay collection and benefit verification. * Provide patients with clear communication regarding their appointments, authorizations, and any financial responsibilities. 3. Charge Review & Revenue Integrity * Review and reconcile daily charges to ensure accuracy and completeness prior to billing. * Collaborate with clinical staff to correct documentation or coding discrepancies. * Monitor charge capture processes and assist in resolving billing issues or denials related to registration or authorization errors. 4. Provider & Clinical Team Communication * Serve as a liaison between the access team, clinical staff, and providers to coordinate patient care and administrative workflows. * Communicate authorization updates, schedule changes, and coverage limitations promptly to providers and nursing staff. * Support departmental meetings by providing updates on access, scheduling, and insurance trends affecting patient care. 5. Compliance & Customer Service * Maintain confidentiality and adhere to all UNC Health policies, payer regulations, and compliance standards. * Deliver compassionate, patient-centered service in all interactions. Participate in ongoing training to stay current with insurance requirements, EMR updates, and departmental protocols. Other information: Qualifications Education: * High school diploma or equivalent required. * Associate degree in healthcare administration, business, or related field preferred. Experience: * Minimum of 1-2 years of healthcare access, registration, billing, or authorization experience required. * Experience in wound care, infusion therapy, or specialty outpatient services preferred. Skills & Competencies: * Strong knowledge of insurance verification and authorization processes. * Proficiency in EMR systems (Epic experience preferred). * Excellent communication and organizational skills. * Attention to detail, accuracy, and ability to multitask in a fast-paced clinical environment. * Commitment to teamwork, professionalism, and patient-centered care. Working Conditions * Standard clinical office environment within a hospital-based outpatient department. * Regular interaction with patients, providers, and administrative teams. * May require occasional overtime to meet departmental needs. Job Details Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Wound and Infusion Center Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: LENOIR MEM Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. will work at Butner YBH, Monday - Friday 3 pm - 1130 pm** This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. **Responsibilities:** + Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. + Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. + Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. + Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients + Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. + Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Require two (2) years of customer service and/or clerical experience **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle West Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Evening Job Location of Job: Butner:NC:27509 Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The purpose of this position is to provide direct coordination of inter-hospital transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities. Responsibilities: 1. Capacity Planning- Attend and actively participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. Alert hospital leaders and care team stakeholders of capacity constraints that may impact Transfer Center Operations. As necessary, meet with stakeholders in severely impacted areas to problem solve ways to facilitate throughput and expand the capacity to accept requested transfers. 2. Incoming Transfer Requests- Continually monitor work list(s) to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines. Participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. 3. Logistics Management- Collaborate with house supervisors and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate. 4. Clinical Appropriateness Assessment- Using established medical necessity criteria products and departmental guidelines perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical or administrative appropriateness per established guidelines to the Care Management Physician Advisor and/or Care Management Leadership. Identify potential and actual care progression concerns for incoming patients, and route concerns to the appropriate care team members. 5. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team's mission. 6. Documentation- Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identifies Avoidable Delays and documents causes for delay consistent with department standards. Uses established policies and processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations and work rules. **Other Information** Other information: **Education Requirements:** ● Bachelor's degree in Nursing **Licensure/Certification Requirements:** ● Must be licensed to practice registered nurse in the state of North Carolina **Professional Experience Requirements:** ● Three (3) years of inpatient care experience required **Knowledge/Skills/and Abilities Requirements:** ● Highly organized professional with astute clinical knowledge Great attention to detail, and critical thinking skills Adaptable to frequent change Compliant with regulatory and departmental guidelines and policies **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Capacity Command Center Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The purpose of this position is to provide direct coordination of inter-hospital transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities. Responsibilities: 1. Capacity Planning- Attend and actively participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. Alert hospital leaders and care team stakeholders of capacity constraints that may impact Transfer Center Operations. As necessary, meet with stakeholders in severely impacted areas to problem solve ways to facilitate throughput and expand the capacity to accept requested transfers. 2. Incoming Transfer Requests- Continually monitor work list(s) to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines. Participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. 3. Logistics Management- Collaborate with house supervisors and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate. 4. Clinical Appropriateness Assessment- Using established medical necessity criteria products and departmental guidelines perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical or administrative appropriateness per established guidelines to the Care Management Physician Advisor and/or Care Management Leadership. Identify potential and actual care progression concerns for incoming patients, and route concerns to the appropriate care team members. 5. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team's mission. 6. Documentation- Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identifies Avoidable Delays and documents causes for delay consistent with department standards. Uses established policies and processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations and work rules. **Other Information** Other information: **Education Requirements:** ● Bachelor's degree in Nursing **Licensure/Certification Requirements:** ● Must be licensed to practice registered nurse in the state of North Carolina **Professional Experience Requirements:** ● Three (3) years of inpatient care experience required **Knowledge/Skills/and Abilities Requirements:** ● Highly organized professional with astute clinical knowledge Great attention to detail, and critical thinking skills Adaptable to frequent change Compliant with regulatory and departmental guidelines and policies **Job Details** Legal Employer: STATE Entity: UNC Medical Center Organization Unit: UNCH Patient Logistics Center Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Patient Access Specialist ensures each registered patient has a complete and accurate UNC Health Wayne Care medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand which services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Uses excellent patient service skills to create an exceptional first impression of Wayne UNC Health Care's services to patients, families and the public both over the phone and in person. Solves issues resulting from multi-payer situations using deductive reasoning and logic skills. Responsibilities: 1. Verifies demographic and Primary Care Provider (PCP) information. 2. Ensures that privacy and consent forms are signed. 3. Collects and posts patient payments received for services. 4. Completes check-in process in Epic. 5. Ensures a provider order is present for walk-in patients. 6. Scans any relevant insurance information into Media Manager. 7. Prints armbands for patients. 8. Informs patients of their liabilities and attempt to collect. 9. Provides financial assistance/Access One information to patients who are unable to pay liabilities. 10. Re-runs RTE (real time eligibility) to ensure the coverage is active and the filing order is correct. 11. Completes registration-related Work Queue assignments provided by supervisor. 12. Completes basic screening for Medicaid eligibility and financial assistance. 13. Abides by the Wayne UNC - Financial Clearance Collections Policy. 14. Satisfies goals pertaining to productivity and quality expectations. 15. Uses professional customer service in all patient and teammate interactions. 16. May need to float to either Admitting or Emergency Department to assist with shift/fluctuation in patient volumes. 17. May need to assist department staffing by being on-call. 18. Complete Productivity Tracker Weekly and email them to PFS Leadership 19. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources 20. Complete & Sign Off on the Daily Duties Sheets. 21. Review Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, Epic changes, Department Meetings, Training Classes, etc. WAYNE Other information: Education High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement. Licensure/Certification None required. Experience Prior experience in a Business Office or Healthcare preferred. Bi-lingual language skills are a plus. Knowledge, Skills and Abilities - Knowledge of medical terminology preferred. - Outstanding customer service skills with the ability to work well with the public and teammates both in person and over the telephone. - Able to work with deadlines and multitask. - Well-organized and detail oriented. - Accurate data input skills. - Must have effective oral and written English communication skills in order to communicate in a clear and concise manner with patients, physicians, public, teammates and administration. - Displays a professional public image at all times. - Able to work in a fast-paced environment with frequent interruptions. - Basic knowledge of MS Outlook and able to learn new software rapidly. - Previous Electronic Health Record (Epic) preferred experience. Valid NC Driver's License: No If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management. BO-215 01.8524.BO-215.NON-CLIN **Job Details** Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: Admitting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: WAYNE MED Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Patient Access Specialist ensures each registered patient has a complete and accurate UNC Health Wayne Care medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand which services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Uses excellent patient service skills to create an exceptional first impression of Wayne UNC Health Care's services to patients, families and the public both over the phone and in person. Solves issues resulting from multi-payer situations using deductive reasoning and logic skills. Responsibilities: 1. Verifies demographic and Primary Care Provider (PCP) information. 2. Ensures that privacy and consent forms are signed. 3. Collects and posts patient payments received for services. 4. Completes check-in process in Epic. 5. Ensures a provider order is present for walk-in patients. 6. Scans any relevant insurance information into Media Manager. 7. Prints armbands for patients. 8. Informs patients of their liabilities and attempt to collect. 9. Provides financial assistance/Access One information to patients who are unable to pay liabilities. 10. Re-runs RTE (real time eligibility) to ensure the coverage is active and the filing order is correct. 11. Completes registration-related Work Queue assignments provided by supervisor. 12. Completes basic screening for Medicaid eligibility and financial assistance. 13. Abides by the Wayne UNC - Financial Clearance Collections Policy. 14. Satisfies goals pertaining to productivity and quality expectations. 15. Uses professional customer service in all patient and teammate interactions. 16. May need to float to either Admitting or Emergency Department to assist with shift/fluctuation in patient volumes. 17. May need to assist department staffing by being on-call. 18. Complete Productivity Tracker Weekly and email them to PFS Leadership 19. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources 20. Complete & Sign Off on the Daily Duties Sheets. 21. Review Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, Epic changes, Department Meetings, Training Classes, etc. WAYNE Other information: Education High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement. Licensure/Certification None required. Experience Prior experience in a Business Office or Healthcare preferred. Bi-lingual language skills are a plus. Knowledge, Skills and Abilities - Knowledge of medical terminology preferred. - Outstanding customer service skills with the ability to work well with the public and teammates both in person and over the telephone. - Able to work with deadlines and multitask. - Well-organized and detail oriented. - Accurate data input skills. - Must have effective oral and written English communication skills in order to communicate in a clear and concise manner with patients, physicians, public, teammates and administration. - Displays a professional public image at all times. - Able to work in a fast-paced environment with frequent interruptions. - Basic knowledge of MS Outlook and able to learn new software rapidly. - Previous Electronic Health Record (Epic) preferred experience. Valid NC Driver's License: No If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management. BO-215 01.8524.BO-215.NON-CLIN **Job Details** Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: Admitting Work Type: Part Time Standard Hours Per Week: 24.00 Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: WAYNE MED Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: The Patient Access Intake Specialist is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner for Emergency, Observation, Inpatient, and Outpatient patient classes. This performance must meet the departmental/organizational driven outcome targets to continue the revenue flow cycle of clean claims and point of service cash collections. These functions includes, but not limited to, patient identification, department-based arriving, admitting, or check-in procedures, scheduling, pre-registration, registration, insurance verification, authorization, pre-notification, and financially securing accounts while complying to the Emergency Medical Treatment & Labor Act (EMTLA). Responsibilities: 1. Patient Access Prerequisites a. Ensures and verifies key registration information, performing insurance verification, obtaining/verifying accurately patient and guarantor demographics, initialing MyChart, etc., department-based arrival, admitting, or check-in procedures, pre-notifications and/or authorizations, financial securing accounts while complying with EMTLA guidelines, and billing accuracy. b. Able to identify the components of a complete outpatient physician order, referral, or posting sheet to ensure appropriate scheduling, financially securing the account according to medical necessity, and the registration of the patient to the service(s) and reason(s) specified according to the provider's request. c. Utilizes the system's work queues; to appropriately drive daily workflow for securing accounts, fortifying compliance of governmental, regulatory, financial, and contractual forms specified to the patient's hospital status, resolving registration based claim edits and making registration corrections to such accounts. d. Use proper procedure identifying the patient from the master patient index (MPI) using more than two patient identifiers and when placing armband on the patient, without delay of care. 2. Point of Service (POS) Collection Products, Services, and Securities a. Utilizes price estimation tool, as part of the registration process to provide the most accurate estimate to patients. b. Accurate and timely processing of all methods of acceptable payments such as cash/check/money order/credit card transactions. Including, reconciling daily cash drawer, depositing daily cash/check and providing patients with cash receipts, and maintaining daily reports as required. Meets departmental targets for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. 3. Data Accuracy a. Accurately identifies and armbanding all patients without delaying care and able to determine and implement if necessary, the unidentified patient protocol appropriately. b. Captures and enters appropriate and accurate documentation of patient registration and demographic information in the hospital billing system (EPIC) to maximize billing accuracy. 4. Communicates with Patients and Families a. Provides patients with appropriate administrative information, as directed. Promoting engagement with patients and family members to prevent loss of integrity and core values that represent the organization. b. Identifies the needs of the patient population served, and modifies/delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.) 5. Auditing a. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections, and utilizes system work queues as a daily part of the registration process to minimize errors. 6. Maintains Regulatory Compliance Documents a. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure, while ensuring documents are scanned/saved to correct location and is legible. 7. Issue Resolution a. Attempts to mediate daily registration-based issues and elevates any issues that cannot be resolved independently. 8. Other Duties as Assigned a. Complies with all procedural workflows and departmental policies and procedures as identified. b. Assumes other responsibilities as directed by Leadership. Other information: **Education Requirements:** + High School Diploma or GED + Associates or Bachelor's Degree in Arts/Business. Course work in medical terminology or medical insurance preferred. **Licensure/Certification Requirements** + None **Professional Experience Requirements:** + 2 years of experience in Healthcare/Medical-Admissions. Patient financial services experience in a professional or healthcare setting. + 2 - 5 years of prior experience in hospital operations management and/or revenue cycle preferred. **Job Details** Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NGH Registration Discharge Work Type: Per Diem Standard Hours Per Week: 4.00 Work Assignment Type: Onsite Work Schedule: Variable Location of Job: NASH HC Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: The Patient Access Representative is responsible for the Patient Access functions including, but not limited to, facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under the direction of the Supervisor and Revenue Cycle Director. Responsibilities: 1. Ensures and verifies key ADT information (insurance verification, patient, and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. 2. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible. 3. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients. 4. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. 5. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors. Other information: Education Requirements: * High school graduate or GED. * Associates or Bachelor's degree in arts/business is preferred. Licensure/Certification Requirements: * Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training. Professional Experience Requirements: * Proficiency in computer skills, including Microsoft Office. * Customer-service oriented and proficient in written & oral communications. * Familiarity with medical terminology. Job Details Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NAS Nash Infectious Disease Clinic Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: NASH HC Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access RepresentativeIis commonly the first point of contact for patients and providesthe firstimpressions of our healthcare system. Theyaccurately register patients for healthcare services,facilitateand guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Repis responsible forall aspects of the patient registration process. RESPONSIBILITIES AND SCOPE * Greetsandincorporatespatients and families into our system of care, ensuring positive customer servicethroughdemonstrationof a caring, professional, and helpful disposition. * Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. * Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. * Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services * Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable,usesandexplainsprice estimation tool to providebestaccuratefinancial obligations to patients. * Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance * May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients * Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. PHYSICAL DEMANDS * Prolonged periods of sitting at a desk and working on a computer. * Frequent standing, walking, and movement between departments or patient care areas. * Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds * Regular use of hands and fingers for data entry, typing and handling paperwork * Visual acuityrequiredto read computer screens, documents, and patient informationaccurately * Ability to communicate clearly and effectively in person and over the phone * May occasionally need to bend, stoop, or reach QUALIFICATIONS Required * High school diploma or GED equivalent * Experience performing in a customer service capacity * Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system Preferred * Experience or formal instruction in the use of medical terminology * Experience working or with one or more electronic medical recordkeeping (EMR) system Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Patient Accounting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Weekend Location of Job: PARDEESUPP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access RepresentativeIis commonly the first point of contact for patients and providesthe firstimpressions of our healthcare system. Theyaccurately register patients for healthcare services,facilitateand guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Repis responsible forall aspects of the patient registration process. RESPONSIBILITIES AND SCOPE + Greetsandincorporatespatients and families into our system of care, ensuring positive customer servicethroughdemonstrationof a caring, professional, and helpful disposition. + Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. + Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. + Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services + Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable,usesandexplainsprice estimation tool to providebestaccuratefinancial obligations to patients. + Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance + May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients + Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. PHYSICAL DEMANDS + Prolonged periods of sitting at a desk and working on a computer. + Frequent standing, walking, and movement between departments or patient care areas. + Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds + Regular use of hands and fingers for data entry, typing and handling paperwork + Visual acuityrequiredto read computer screens, documents, and patient informationaccurately + Ability to communicate clearly and effectively in person and over the phone + May occasionally need to bend, stoop, or reach QUALIFICATIONS Required + High school diploma or GED equivalent + Experience performing in a customer service capacity + Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system Preferred + Experience or formal instruction in the use of medical terminology + Experience working or with one or more electronic medical recordkeeping (EMR) system **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Patient Accounting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Weekend Location of Job: PARDEESUPP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access Representative I is commonly the first point of contact for patients and provides the first impressions of our healthcare system. They accurately register patients for healthcare services, facilitate and guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Rep is responsible for all aspects of the patient registration process. Responsibilities: + Greets and incorporates patients and families into our system of care, ensuring positive customer service throughdemonstration of a caring, professional, and helpful disposition. + Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. + Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. + Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services + Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide bestaccurate financial obligations to patients. + Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance + May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients + Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. Other information: PHYSICAL DEMANDS + Prolonged periods of sitting at a desk and working on a computer. + Frequent standing, walking, and movement between departments or patient care areas. + Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds + Regular use of hands and fingers for data entry, typing and handling paperwork + Visual acuity required to read computer screens, documents, and patient information accurately + Ability to communicate clearly and effectively in person and over the phone + May occasionally need to bend, stoop, or reach QUALIFICATIONS Required + High school diploma or GED equivalent + Experience performing in a customer service capacity + Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system Preferred + Experience or formal instruction in the use of medical terminology + Experience working or with one or more electronic medical recordkeeping (EMR) system **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Patient Accounting Work Type: Per Diem Standard Hours Per Week: 12.00 Work Assignment Type: Onsite Work Schedule: Variable Location of Job: PARDEESUPP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.