Patient Care Coordinator jobs at University of Pittsburgh - 24 jobs

UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Cole. Status: Full-time, 40 hours Shift: days, evenings, nights Days: Various days, including weekends and holidays. An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence. Responsibilities: * Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. * Accountable for accurate registration into the hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. * Confirm insurance eligibility, accountable for third-party reimbursement, and coordination of benefits to support a seamless billing process. * Counsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments, including co-payments, co-insurance, and deductibles on the day of service. * Provide a warm greeting for all patients. Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. * Proper patient identification to start the clinical record (utilizing biometrics if applicable) * Facilitator of financial gatekeeping with clinical partners. * Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. * Obtain or update necessary demographic and insurance-related information. * Work independently to perform a timely patient interview and registration for services at the bedside. * Generate and complete all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. * Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. * Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Qualifications: Required Experience: * Completion of High School graduate or equivalent. Preferred Experience: * One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred. * Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred. * Experience with personal computer-based applications, other various office equipment, and proficient typing skills. * Excellent interpersonal, written, and verbal communication skills are required. * Initiative to work productively with minimal supervision. * Able to work well under pressure. Licensure, Certifications, and Clearances: * ACT 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

FTE: 1.0 Hours: Monday - Friday, 8:00 AM - 5:00 PM The Remote Coding Specialist reviews, analyzes, and assigns final diagnoses and procedures as documented by the practicing provider, following all compliance policies and guidelines. This role accurately codes office and hospital procedures to ensure proper reimbursement and provides physician education to ensure accurate completion of Electronic Health Records (EHR) and correct assignment of ICD-10-CM, HCPCS, and CPT codes-verbally, physically, and in written forms. Responsibilities Responsibilities: * Review clinical documentation and code to the highest level of specificity for accurate charge capture. * Interact with providers to provide feedback and education using verbal, written, and in-person communication. * Assign and sequence appropriate codes and modifiers using current procedure, diagnosis, and HCPCS codes for billed services. * Accurately follow coding guidelines and legal requirements to ensure compliance with federal and state regulations. * Communicate with physicians, other business personnel, clinical staff, and departments regarding coding-related questions. * Manage coding-related edit work queues. * Prepare documentation audits with written results and trend data; present findings to the provider, department chairman, and/or compliance officer. * Maintain compliance standards in accordance with internal policies and report compliance issues appropriately. * Identify and account for missing charges and/or documentation. * Perform coding work requiring independent judgment with timeliness and accuracy. * Perform all other duties as assigned. Qualifications Qualifications: * Experience Requirements: * 3 years- Medical billing - Preferred * 3 years- Extensive experience in physician coding - Required * Medical management information systems and medical software - Required * Education: * High School Diploma - Required * Certification/Licensure * Certified Professional Coder (CPC) - Required at time of hire * Additional Duties: * Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

FTE: .20 Shift Hours: VARIABLE Under general supervision, the Coder reviews, analyzes, and assigns final diagnoses and procedures based on provider documentation, adhering to all compliance policies and guidelines. The Coder accurately codes office and hospital procedures to ensure proper reimbursement. This position also provides physician education to ensure proper completion of Electronic Health Records and accurate assignment of ICD-10, CDM, HCPCS, and CPT codes, delivered verbally, physically, and in written form. Responsibilities Responsibilities: * Review clinical documentation and code to the highest level of specificity for accurate charge capture. * Interact with providers to provide feedback and education using verbal, written, and in-person communication. * Assign and sequence appropriate codes and modifiers using current procedure, diagnosis, and HCPCS coding for services billed. * Accurately follow coding guidelines and legal requirements to ensure compliance with federal and state regulations. * Communicate with physicians, other business group personnel, clinical areas, and staff regarding coding-related questions. * Manage coding-related edit work queues. * Prepare documentation audits with written results and trend data; present findings to the provider, department chairman, and/or compliance officer. * Maintain compliance standards in accordance with internal policies; report compliance issues appropriately. * Identify and account for missing charges and/or documentation. * Perform coding work requiring independent judgment with timeliness and accuracy. Qualifications Qualifications: Experience Requirements: * Minimum of 3 years of medical billing experience - required * Extensive experience in coding - required * Experience with medical management information systems and medical software - required Education: * High School Diploma or GED equivalent - required Certification/Licensure: * Certified Professional Coder (CPC) - required at time of hire Additional Duties: * Additional duties as assigned may vary UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace. Free Workplace.

Are you passionate about helping kids be their best selves? UPMC Children's Community Pediatrics is hiring a Part-Time Patient Services Representative to support the office in Erie. Weekend and evening availability required to support the hours of operation. Clinic Hours: 4:30p-9p mon-fri 11:30a-8p sat, 9:30a-6p sun Registration and Medical Records experience preferred. * Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information. * Scheduling: Arrange follow-up appointments and connect patients to services. * Support: Help patients navigate the healthcare system and provide clear instructions. * Technology: Register patients in Biometrics and promote MyUPMC portal. * Financial Advocacy: Educate patients on financial responsibilities and connect them to resources. * Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations. * Admin Tasks: Handle phone calls, scan records, and perform office duties. Qualifications: * Completion of high school or equivalent. * Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred. * Two years of experience in a medical, billing, fiscal, or customer service role preferred. * Knowledge of medical terminology preferred. * Prior experience with Medipac, Epic, or other health records systems preferred. Licensure, Certifications, and Clearances: * Act 31, Act 33, Act 34, Act 73. UPMC is an Equal Opportunity Employer/Disability/Veteran

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families. This position will primarily work Monday through Friday daylight shifts. Occasional Evening & Saturdays may be needed Responsibilities: * Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service. * Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services. * Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery. * Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms. * Handle phone calls, assist with administrative tasks, and other duties as needed. Qualifications: * High school graduate or equivalent is required. * Associates Degree preferred * Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred. * Previous Outpatient office experience is preferred * Prior experience with Medipac, Epic, or other health records systems is preferred. * Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. * Knowledge of medical terminology is preferred. Licensure, Certifications, and Clearances: * Act 31 / Act 33 / Act 34 / Act 73 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join our team at UPMC Passavant Cranberry as a full-time Emergency Department Patient Services Representative. Your role will involve assisting with patient registration at both the front desk and bedside. Status: Full-time, 40hours/weekly Shift: 3:00pm-11:30pm Days: Various weekdays, including weekends and holidays. As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consents, and foster a culture of service excellence. Responsibilities: * Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. * Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. * Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. * Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. * Provide a warm greeting for all patients. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. * Proper patient identification to start clinical record (utilizing biometrics if applicable) * Facilitator of financial gatekeeping with clinical partners. * Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. * Obtain or update necessary demographic and insurance related information. * Works independently to perform a timely patient interview and registration for services at the bed side. * Generate and complete all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. * Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. * Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Qualifications: Required Experience: * Completion of High School graduate or equivalent. Preferred Experience: * One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred. * Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred. * Experience with personal computer-based applications, other various office equipment, and proficient typing skills. * Excellent interpersonal, written, and verbal communication skills are required. * Initiative to work productively with minimal supervision. * Able to work well under pressure. Licensure, Certifications, and Clearances: * ACT 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

The Rehabilitation Institute is seeking a Full Time Patient Services Representative to join the team at our Lemieux Sports Complex! This opportunity has a schedule of four 10-hour shifts, 8:30am-7pm Monday through Thursday and Friday, Saturday, and Sunday off! If you or someone you may know would be a great fit for this position, apply today! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: * Provide a warm greeting for all patients * Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference * Collect copayments and any other applicable patient payments at the point of service * Confirm and/or update patient registration information at checkout * Schedule follow-up appointments within the practice at checkout * Schedule or connect patient to resources to schedule for ancillary services at checkout * Help patients navigate the healthcare system by providing clear and understandable instructions. * Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. * Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. * Register patients in Biometrics (fingerprint recognition) program and explain benefits * Promote MyUPMC patient portal and assist patients in registration when applicable * Assist patients in education of financial responsibility and connect them to advocacy resources as needed * Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries * Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations * Appropriately distribute / triage phone calls to other areas and / or clinical providers * Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Qualifications: * High school diploma or equivalent is required. * Medical front office experience preferred. * Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. * Two years of experience in a medical / billing / fiscal or customer service function is preferred. * Knowledge of medical terminology is preferred. * Prior experience with Medipac, Epic, or other health records systems is preferred. UPMC is an Equal Opportunity Employer/Disability/Veteran

Join our team as a Patient Relations Representative and make a meaningful impact by serving as a trusted resource for patients and families. In this role, you will help address concerns, resolve issues, and ensure a positive experience throughout the healthcare journey. Responsibilities: * This position will partner with key leaders, executives, and UPMC legal to resolve all complaints and grievances. * Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution. * Assist volunteer activities associated with Patient Representative Function. * Participate on committees related to family-centered care or service excellence. * Accurately document and report accounts of problems and activities on behalf of patients/families * Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience. * Carry out requirements of complaint management policy and procedure. Schedule & Work Location: Monday-Friday, primarily 8AM-4PM. This is a Full-Time in person role that will work mainly at UPMC Washington & be required to travel to UPMC Greene about 25% of the time. Qualifications: * Bachelor's degree in a Service or Healthcare related field required. * 3 years of patient advocacy or customer service experience required. * Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required. * Excellent oral and written communication skills. * Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines. * Excellent customer service skills. Licensure, Certifications, and Clearances: * Act 33 with renewal * Act 34 with renewal * Act 73 FBI Clearance with renewal * Act 31 Child Abuse Reporting with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our North Hills Passavant Oncology practice running smoothly and deliver an exceptional patient experience. * Front Office Excellence: Greet and register patients, schedule appointments, and answer phones-all while providing outstanding customer service. * Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: * Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. * Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. * Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: * Completes vital signs, specimen testing and EKGs as needed. * Organizes daily schedule of patients, greet patients and assigns rooms. * Orders supplies for unit as necessary. * Maintains competency requirements. * Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. * Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. * Participate in interdisciplinary activities such as staff meetings and other committees as assigned. * Other Duties as Assigned. * Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. * Anticipates and responds to meet customer needs. * Respond appropriately to crisis situation as a team member. * Participates in interdisciplinary activities such as staff meetings and other committees as assigned. * Assists in the registration of patients to include verification and confirmation of health insurance coverage. * Immediately report any situation that may impact safety of patients, visitors and staff. * Provides front desk coverage as assigned. * Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. * Account for all customers in the clinic. * Provides lobby/waiting room coordination and supervision. * Serve as liaison between customer and clinic staff. * Collects 100% of copays daily and correctly balances at the end of each day. * Coordinates scheduling to include testing. * Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. Qualifications: * High School graduate or equivalent required. * Minimum of three years of direct patient care and or phlebotomy experience. * Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. * Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. * Possesses excellent organizational skills. Licensure, Certifications, and Clearances: * Medical Assistant or Phlebotomy licensure preferred * CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire * Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to help support Tri Rivers Muskuloskeletal Centers. Hours: Monday-Friday daylight See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives - it's more than just a job! What Can You Bring to UPMC? * Contribute to UPMC's mission of Life Changing Medicine * Set the standards for the level and quality of care for the care delivery team * Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members. * Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care. * Demonstrate a commitment to the community and to your health care profession What Can UPMC Do for You? * A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future * Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program * Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave * Competitive pay for the work that you do - base pay, merit, and premium pay Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: * Provide a warm greeting for all patients * Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference * Collect copayments and any other applicable patient payments at the point of service * Confirm and/or update patient registration information at checkout * Schedule follow-up appointments within the practice at checkout * Schedule or connect patient to resources to schedule for ancillary services at checkout * Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. * Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. * Register patients in Biometrics (fingerprint recognition) program and explain benefits * Promote MyUPMC patient portal and assist patients in registration when applicable * Assist patients in education of financial responsibility and connect them to advocacy resources as needed * Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries * Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations * Appropriately distribute / triage phone calls to other areas and / or clinical providers * Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned. * Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients. Qualifications: * Completion of high school graduate or equivalent is required. * Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. * Two years of experience in a medical / billing / fiscal or customer service function is preferred. * Knowledge of medical terminology is preferred. * Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: * Act 31 Child Abuse Reporting with renewal * Act 33 with renewal * Act 34 with renewal * Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Tri-Rivers Musculoskeletal Centers is seeking a full-time Patient Services Representative to join our team. This role involves floating between our Cranberry, North Hills Passavant, Butler Crossroad, Butler Clearview, and possibly Slippery Rock, with the home base located at our Mars office (Free parking). Enjoy a Monday-Friday daylight hours schedule with no weekends or major holidays required! Purpose: The Patient Services Representative plays a vital role in delivering an exceptional experience for patients and their families across UPMC physician practices, hospitals, and outpatient surgery departments. This position is responsible for greeting patients upon arrival, facilitating the use of consumer-friendly technologies, educating patients about financial responsibilities, collecting payments when applicable, scheduling follow-up appointments, and connecting patients with financial advocacy resources. The representative also ensures accurate updates to patient demographics and insurance information while promoting a culture of service excellence. Key Responsibilities: * Provide a welcoming and professional greeting to all patients upon arrival * Assist patients with self-arrival technology or complete check-in at the desk based on individual preference * Collect copayments and other applicable payments at the point of service * Confirm and update patient registration details during checkout * Schedule follow-up appointments within the practice and coordinate ancillary services as needed * Offer clear, understandable instructions to help patients navigate the healthcare system * Follow up on unresolved patient questions or concerns to ensure continuity of care * Apply principles of service recovery to address and resolve service issues effectively * Register patients in the biometric identification program and explain its benefits * Promote and assist with registration for the MyUPMC patient portal * Educate patients on financial responsibilities and connect them with advocacy resources when appropriate * Verify insurance benefits through online systems or direct communication with carriers * Obtain necessary signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations * Appropriately direct incoming phone calls to relevant departments or clinical providers * Support administrative tasks such as scanning medical records and faxing documents * Demonstrate system-wide competencies and behaviors in daily performance * Perform additional duties as assigned Qualifications: * Completion of high school graduate or equivalent is required. * Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. * Two years of experience in a medical / billing / fiscal or customer service function is preferred. * Knowledge of medical terminology is preferred. * Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. * Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. * Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: * Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. * Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. * Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: * Completes vital signs, specimen testing and EKGs as needed. * Organizes daily schedule of patients, greet patients and assigns rooms. * Orders supplies for unit as necessary. * Maintains competency requirements. * Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. * Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. * Participate in interdisciplinary activities such as staff meetings and other committees as assigned. * Other Duties as Assigned. * Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. * Anticipates and responds to meet customer needs. * Respond appropriately to crisis situation as a team member. * Participates in interdisciplinary activities such as staff meetings and other committees as assigned. * Assists in the registration of patients to include verification and confirmation of health insurance coverage. * Immediately report any situation that may impact safety of patients, visitors and staff. * Provides front desk coverage as assigned. * Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. * Account for all customers in the clinic. * Provides lobby/waiting room coordination and supervision. * Serve as liaison between customer and clinic staff. * Collects 100% of copays daily and correctly balances at the end of each day. * Coordinates scheduling to include testing. * Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. Qualifications: * High School graduate or equivalent required. * Minimum of three years of direct patient care and or phlebotomy experience. * Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. * Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. * Possesses excellent organizational skills. Licensure, Certifications, and Clearances: * Medical Assistant or Phlebotomy licensure preferred * CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire * Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

The Kline Health Center is looking for a new Patient Service Representative to join their supportive team. Apply today! will cover discharge, registration, and answering phones. Schedule: Monday - Friday from 8:00 a.m. - 4:30 p.m., no weekends or holidays. Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: * Provide a warm greeting for all patients. * Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. * Collect copayments and any other applicable patient payments at the point of service. * Confirm and/or update patient registration information at checkout. * Schedule follow-up appointments within the practice at checkout. * Schedule or connect patient to resources to schedule for ancillary services at checkout. * Help patients navigate the healthcare system by providing clear and understandable instructions. * Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. * Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. * Register patients in Biometrics (fingerprint recognition) program and explain benefits. * Promote MyUPMC patient portal and assist patients in registration when applicable. * Assist patients in education of financial responsibility and connect them to advocacy resources as needed. * Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. * Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. * Appropriately distribute / triage phone calls to other areas and / or clinical providers. * Assist with administrative duties in the office including but not limited to scanning of medical records and faxing. * *Performs in accordance with system-wide competencies/behaviors. * *Performs other duties as assigned. Qualifications: * Completion of high school graduate or equivalent is required. * Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. * Two years of experience in a medical / billing / fiscal or customer service function is preferred. * Knowledge of medical terminology is preferred. * Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine front‑office responsibilities with clinical support to help keep our practice running smoothly and ensure an exceptional patient experience. Please note: Approximately 75% of your time will be spent in the front office. Front Office Excellence (75% of Role): You'll be the welcoming face of our practice, helping patients feel supported from the moment they arrive. Responsibilities include: * Chart prep and patient check‑in * Answering phones and managing patient inquiries * Scheduling appointments and verifying insurance * Collecting co-pays * Scanning and organizing documents * Providing outstanding customer service at every step Clinical Support (25% of Role): You'll also assist our clinical team with key patient-care functions, including: * Taking vital signs and rooming patients * Performing phlebotomy * Assisting with triage as needed * Stocking supplies and maintaining clean, organized clinical spaces Why You'll Love This Opportunity: * Grow your skills while gaining expansive front‑office experience in a leading healthcare setting. * Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. * Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to build your front-office experience, apply today and join a team that's changing lives every day! Responsibilities: * Completes vital signs, specimen testing and EKGs as needed. * Organizes daily schedule of patients, greet patients and assigns rooms. * Orders supplies for unit as necessary. * Maintains competency requirements. * Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. * Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. * Participate in interdisciplinary activities such as staff meetings and other committees as assigned. * Other Duties as Assigned. * Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. * Anticipates and responds to meet customer needs. * Respond appropriately to crisis situation as a team member. * Participates in interdisciplinary activities such as staff meetings and other committees as assigned. * Assists in the registration of patients to include verification and confirmation of health insurance coverage. * Immediately report any situation that may impact safety of patients, visitors and staff. * Provides front desk coverage as assigned. * Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. * Account for all customers in the clinic. * Provides lobby/waiting room coordination and supervision. * Serve as liaison between customer and clinic staff. * Collects 100% of copays daily and correctly balances at the end of each day. * Coordinates scheduling to include testing. * Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. Qualifications: * High School graduate or equivalent required. * Minimum of three years of direct patient care and or phlebotomy experience. * Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. * Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. * Possesses excellent organizational skills. Licensure, Certifications, and Clearances: * Medical Assistant or Phlebotomy licensure preferred * CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire * Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Description: Patient Access Representative at UPMC UPMC is seeking full-time Patient Access Representatives to work in patient registration at the front desk and bedside in the Emergency Departments at UPMC hospitals. This entry-level role is an excellent opportunity for those looking to start or expand their career in healthcare. * Training is offered for this position and includes a 4-day Medipac training followed by hands on training/shadowing. Responsibilities: As a Patient Access Representative, your typical day will involve working with patients and family members as they arrive at the Emergency Room. You will be one of the first UPMC team members they interact with. Your responsibilities will include: * Obtaining or updating necessary demographic and insurance-related information. * Confirming insurance eligibility. * Collecting and recording patient payments, including co-payments, co-insurance, and deductibles. * Obtaining applicable signatures for consent to treat and financial responsibility, along with signatures on any required forms. Work Schedule: In this role, you will travel to any UPMC Emergency Department throughout Allegheny County and Cranberry. You will work a variety of shifts (daylight, evening, and overnight hours) on various days. Weekend and holiday availability is required. Some flexibility around locations and shifts may be available on a case-by-case basis. After six months of floating to various hospitals, there is the potential to be placed at one Emergency Department. Qualifications: * Completion of high school diploma or equivalent. Clearances/Licensure: (to be acquired after offer acceptance and before start date - we will provide instructions on how to obtain) * Act 31 Child Abuse Reporting with renewal * Act 33 with renewal * Act 34 with renewal * Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.

UPMC Shadyside is looking to hire a Full-time Surgery Scheduler to support the Vascular Clinic. Schedule: * Monday - Friday * 8 am to 4:30 pm * 8 hour days Purpose: Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations. Responsibilities: * Work directly with department to troubleshoot procedural and operations issues. * Coordinate and monitor patient follow-up through the Refract Tracker and EPIC. * Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals. * Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions. * Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments. * Ensure that informed consents are signed. * Provide patients with pre and postoperative instruction according to service specific guidelines. * Coordinate patient education seminars and schedules physicians accordingly. * Collect data for research study. * Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients. * Ensure all billing and insurance information is current and accurate. * Complete special projects as assigned. * Act as liaison between patient and referring physicians. * Obtain pre-certification and/or referral prior to the date of the procedure. * Coordinate and track internal and external marketing efforts. * Attend and schedule department meetings. * Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials. Qualifications: * High school diploma or equivalent required. * Completion of a medical assisting program or 2-4 years of experience in a medical field. * Knowledge and experience in medical office settings or prior surgery scheduling experience preferred Proficiency in medical terminology preferred. General knowledge of computer software and practice management databases is essential. Knowledge of the Epic practice management programs preferred. Strong organization, time management and interpersonal skills. Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. Ability to deal compassionately and professionally with patients is essential. Work independently and possess sound decision-making skills. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. Ability to prioritize work demands. Ability to consistently maintain confidentiality with regards to all job assignments and related information. Access to medications is limited to the distribution of the medication to the nurse. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

UPMC Community Medicine Incorporated is hiring a casual Patient Access Specialist to assist Tri-Rivers at their call center in Wexford. This position is Monday-Friday, daylight hours and will work 10 hours per week. Purpose: Typically, function under the direction of the Supervisor/Manager responsible for patient access. Schedule appointments for a similar group or specialty of physicians generally at one location or multiple session timeshares. Serve as front line resource for PSD Departments to coordinate access of external public to our care providers and ensure goal of 72 hours patient access are met. Responsibilities: * Review, verify and enter the patient's demographic information to ensure data integrity. * Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment). * Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements. * Obtain chief complaints in order to schedule appropriately. * Take incoming calls demonstrating the essential skills documented in the Telephone Courtesy Standards. * Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met. * Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.). * Treat all patients with respect and demonstrates the behaviors learned in the Patient Ambassador Program. * Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information. * Work the overflow call list and Audiocare report. * Review and verify the patient's insurance information. * Coordinate access to care for patients within own department or location. * Monitor patient wait list report. * Compile and send new patient packets or flags patient if needs to be completed upon arrival. * Knowledgeable about various reasons for patient calls such as prescription refills, how to triage clinical issues, participating insurances, questions about physicians, etc. * Take responsibility to escalate to appropriate clinical or supervisory personnel when needed, including thorough and accurate documentation of telephone encounter for messaging. * Function at multiple sites as requested by supervisor. * Answer multi-line telephone system. The number of calls taken must be within 90% of the daily average calls per day per agent. * Give basic information to patients (directions, parking information, and required preparation for appointment). Qualifications: * Completion of HS Diploma/equivalent and 1 year of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting will be considered. Associates degree and 6 months of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting preferred * Must have experience with personal computer based applications, including email and experience with other various office equipment. Must be able to multitask at a high level. Able to interact with a variety of external and internal constituents, including patients, patients' families, internal physicians, referring physicians or their clinical/office staff, insurance companies, nurses. Experience with/knowledge of medical terminology and multi-line telephone systems is preferred. Electronic scheduling system experience is preferred. Must be able to learn and apply third party payer guidelines and reimbursement practices. Basic knowledge of health insurance preferred. Must be able to maintain confidential information. Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran