Patient Service Representative jobs at University of Pittsburgh

Patient Call Center Representative Summary: The Patient Call Center Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned. Position is 100% remote and we provide equipment and ongoing support. Hours of Operations: Monday-Friday 9:30am - 6:00pm PST Seeking candidates that live in Pacific and Mountain time zones (CO, NV, NM or AZ - no exeptions) Salary - $18.00 - $19.00 hr (Depending on Experience) At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. What we provide to you as a CHOICE teammate: Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services. Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service. Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics. Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol. Verify that all information is accurate and updated at each patient contact point. Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer. Document in patient management system and shared tracking files the results of contact. Maintain strict patient/client confidentiality at all times. Direct contacts (non-patient care-related communications) to the appropriate person or department. Qualifications Education and/or Experience: High School diploma or equivalent Bilingual in Spanish, preferred 1+ years of customer service experience, preferably in a call center environment

The Standardized Patient will play the role of patient for the purposes of training, teaching and/or testing students. Responsibilities Act as a patient in simulated SP student encounters, training sessions, and/or other educational sessions. Engage and be cooperative when being interviewed and/or examined by a medical student Qualifications Required: High School Diploma or GED. Standard patient experience preferred. Ability to read and memorize a script. Ability to accurately portray the patient described in the script. Ability to assess and evaluate students using a provided evaluation form. Maximum Salary USD $28.00/Hr. Minimum Salary USD $22.00/Hr.

The Standardized Patient will play the role of patient for the purposes of training, teaching and/or testing students. Responsibilities • Act as a patient in simulated SP student encounters, training sessions, and/or other educational sessions. • Engage and be cooperative when being interviewed and/or examined by a medical student. Qualifications Required: • High School Diploma or GED. • Standard patient experience preferred. • Ability to read and memorize a script. • Ability to accurately portray the patient described in the script. • Ability to assess and evaluate students using a provided evaluation form. Maximum Salary USD $28.00/Hr. Minimum Salary USD $22.00/Hr.

We are seeking a Sr. Medical Office Coordinator/Patient Service Coordinator (Sr. MOC/PSC) who will coordinate the day-to-day activities of a multi-faceted complex dental and oral surgery practice within the Department of Otolaryngology. The Sr. MOC/PSC will ensure a smoothly functioning office and good patient relations. Serve as resource in team environment. This role will address patient problems; third party issues and patient-related situations based on past experiences and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. Candidates should have experience working in a dental office with front desk and back office administrative functions for billing and creating patient estimates. Specific Duties & Responsibilities Dental Medical Administrative Support * Professionally and efficiently handle incoming cost estimate requests from patients and ensure that issues are resolved both promptly and thoroughly. * Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems. * Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination. * Serve as a resource for other Dental Office staff and other administrative support staff. Train new staff and may serve as a super user for new systems. * Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s). Advanced discussion includes: if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location. Offer effective alternatives to patients when appropriate. * Routinely addresses patient related situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, working with international patients, and unique scheduling situations. * Patient Scheduling EPIC, schedule appointments in EPIC. Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for providers who have a non-schegistrar as their MOC. * Collect insurance information, and complete registration in EPIC. * Answer more complex questions from patients about estimates and dental billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services. * Support the dentist and or specialists with insurance preauthorization and case estimates by submitting necessary clinical information as instructed by the dentists and/or specialists. * Coordinate follow-up office visits by providing information about treatment. Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process. * When dentists and/or specialist clinic are cancelled, call patients to re-schedule clinical and/or testing appointments pertaining to that visit. * If requested by dentist and/or specialist, complete courtesy calls patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc. * All information entered in EPIC will be subject to evaluation, quality controls and performance management standards. * Provide administrative support for clinical matters on behalf of dentists. * Answer in-coming calls from patients and provide information to patients, as appropriate. * Routinely check voice mail and return calls to patients within 24 hours. Coordinate with patient and/or referring physician to obtain outside medical records. * Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic. * Refer patient to appropriate resources/clinical areas. * Send out letters and post op information to referring physicians, if needed. * Send out confirmation letters to patients when appointment is scheduled in less than 2-week timeframe as needed. * Receives from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, WorkCompensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and sent original to the patients for their records. * Review clinic schedules, and make adjustment as appropriate. * Other activity processed in EPIC. * Enter patient phone messages and route to clinicians. * Print and send patient letters as necessary. * In-basket - Check messages daily and respond as directed by department policy. * Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc. * Act as a liaison for patients, coordinating future consultations, diagnostics tests, or procedures. * Able to answer more complex questions with accuracy and provide up to date insurance information found on Johns Hopkins Managed Care website. * Facilitate scheduling of lab tests and other procedures. Determine appropriate schedule for clinical appointments based on physician schedule and does three-way call to hand off patient to call center. * If applicable, prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager). Academic/General Administrative Support * Provide general administrative support to one or more clinicians. * Answer office phone, schedule meetings/maintains calendar for physicians, make travel arrangements, maintains filing system (copy or scan as indicated). * Orders stock and maintain office supplies. Minimum Qualifications * High School Diploma or graduation equivalent. * Three years progressively responsible dental front office experience required. * Medical terminology required. * Intermediate computer and proofreading skills required. * Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Two years college preferred. * Experience in Johns Hopkins Health System strongly preferred. * Experience with EPIC, WISDOM, Dental Billing Software ORMIS, Microsoft Word, Microsoft Outlook preferred. Classified Title: Sr. Medical Office Coordinator Job Posting Title (Working Title): Sr. Medical Office Coordinator/Patient Service Coordinator (Otolaryngology) Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY ($26.00/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday, 8:30am - 5:00pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oral Sur Dental and Oral Medicine Personnel area: School of Medicine

We are seeking a **_Sr. Medical Office Coordinator/Patient Service Coordinator (Sr. MOC/PSC)_** who will coordinate the day-to-day activities of a multi-faceted complex dental and oral surgery practice within the Department of Otolaryngology. The Sr. MOC/PSC will ensure a smoothly functioning office and good patient relations. Serve as resource in team environment. This role will address patient problems; third party issues and patient-related situations based on past experiences and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. Candidates should have experience working in a dental office with front desk and back office administrative functions for billing and creating patient estimates. **Specific Duties & Responsibilities** _Dental Medical Administrative Support_ + Professionally and efficiently handle incoming cost estimate requests from patients and ensure that issues are resolved both promptly and thoroughly. + Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems. + Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination. + Serve as a resource for other Dental Office staff and other administrative support staff. Train new staff and may serve as a super user for new systems. + Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s). Advanced discussion includes: if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location. Offer effective alternatives to patients when appropriate. + Routinely addresses patient related situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, working with international patients, and unique scheduling situations. + Patient Scheduling EPIC, schedule appointments in EPIC. Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics for providers who have a non-schegistrar as their MOC. + Collect insurance information, and complete registration in EPIC. + Answer more complex questions from patients about estimates and dental billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services. + Support the dentist and or specialists with insurance preauthorization and case estimates by submitting necessary clinical information as instructed by the dentists and/or specialists. + Coordinate follow-up office visits by providing information about treatment. Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process. + When dentists and/or specialist clinic are cancelled, call patients to re-schedule clinical and/or testing appointments pertaining to that visit. + If requested by dentist and/or specialist, complete courtesy calls patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc. + All information entered in EPIC will be subject to evaluation, quality controls and performance management standards. + Provide administrative support for clinical matters on behalf of dentists. + Answer in-coming calls from patients and provide information to patients, as appropriate. + Routinely check voice mail and return calls to patients within 24 hours. Coordinate with patient and/or referring physician to obtain outside medical records. + Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic. + Refer patient to appropriate resources/clinical areas. + Send out letters and post op information to referring physicians, if needed. + Send out confirmation letters to patients when appointment is scheduled in less than 2-week timeframe as needed. + Receives from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, WorkCompensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and sent original to the patients for their records. + Review clinic schedules, and make adjustment as appropriate. + Other activity processed in EPIC. + Enter patient phone messages and route to clinicians. + Print and send patient letters as necessary. + In-basket - Check messages daily and respond as directed by department policy. + Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc. + Act as a liaison for patients, coordinating future consultations, diagnostics tests, or procedures. + Able to answer more complex questions with accuracy and provide up to date insurance information found on Johns Hopkins Managed Care website. + Facilitate scheduling of lab tests and other procedures. Determine appropriate schedule for clinical appointments based on physician schedule and does three-way call to hand off patient to call center. + If applicable, prepare to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed, and make sure you have cell or home phone numbers for physicians, supervisors, and clinic manager). _Academic/General Administrative Support_ + Provide general administrative support to one or more clinicians. + Answer office phone, schedule meetings/maintains calendar for physicians, make travel arrangements, maintains filing system (copy or scan as indicated). + Orders stock and maintain office supplies. **Minimum Qualifications** + High School Diploma or graduation equivalent. + Three years progressively responsible dental front office experience required. + Medical terminology required. + Intermediate computer and proofreading skills required. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Two years college preferred. + Experience in Johns Hopkins Health System strongly preferred. + Experience with EPIC, WISDOM, Dental Billing Software ORMIS, Microsoft Word, Microsoft Outlook preferred. Classified Title: Sr. Medical Office Coordinator Job Posting Title (Working Title): Sr. Medical Office Coordinator/Patient Service Coordinator (Otolaryngology) Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY ($26.00/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday, 8:30am - 5:00pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oral Sur Dental and Oral Medicine Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Department Otolaryngology is seeking a Patient Service Coordinator/Medical Assi who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins Oto clinic. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the department. Specific Duties & Responsibilities Patient Service Coordinator Responsibilities * Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time. * Provides cross coverage for the full-time MA and PSC (registration). * Perform patient check-in/check-out when needed. * Contact patients to reschedule appointments, provide exceptional customer service, and ensure smooth coordination between rescheduled appointments and clinic operations. * Assist in the management of the clinic's scheduling system to identify open slots, address and resolve scheduling conflicts, and update patient records accurately. * Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. * Obtain and /or verifies patient's demographic data by phone or in person. * Obtains pre-certifications as required by patients' health care insurers or managed care providers. * Proficient in verifying insurance benefits, processing authorizations, and addressing any related inquiries regarding insurance payer requirements. * Registers patients for clinical appointments using Electronic Medical Records (EMR) system. * Assists patients or family members with completion of medical insurance forms. * Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance. * Arranges or assists in arranging patient transportation. Answers phone and provide routine information to callers. * Collects time of service payments, issues receipts, and prepares cash settlement records. Enters patient charges into computer system. * Discusses patient charges, if appropriate, with patients and/or patients' families. * Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. * Other duties assigned. Medical Assistant Responsibilities * Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. * Assists patients to exam room and prepare patients for examination and/or diagnostic procedures. * Prepares examination or treatment areas before, during and after patient use. * May assist with medical records preparation. * Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks. * Operates clinical equipment as directed by a physician. * May perform phlebotomy functions (only, when necessary, based on scheduled procedures). * Follow detailed protocols for cleaning, disinfecting, and sterilizing endoscopic equipment after each patient use, including inspection and preparation for reprocessing to ensure compliance with infection control standards. * Operate specialized reprocessing machines to thoroughly clean, disinfect, and prepare endoscopes for patient procedures, while maintaining accurate documentation of each step in the reprocessing process. * Safely operate autoclaves and sterilization equipment to clean, sterilize, and package surgical instruments, tools, and medical devices, ensuring compliance with safety standards and procedures. * Maintain accurate records of sterilization cycles and instrument inspections, while monitoring and troubleshooting sterilization equipment to ensure consistent and effective sterilization processes. * Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served. * Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR. * Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary). * Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures. * Receive, sort, and transport used clinical instruments and equipment from procedural areas. * Perform decontamination procedures using approved detergents. * Inspect instruments for cleanliness, functionality, and signs of damage; report any issues per protocol. * Assemble and package instrument trays and individual items according to count sheets and clinical use. * Operate and monitor sterilization equipment (e.g., steam autoclaves, Medivators) following manufacturer guidelines and facility protocols. * May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running clinical errands. * Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. * Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority. * Telemedicine triage as needed. * Depending on clinic operational needs, the staff member may be required to assume the responsibilities of a primary full-time Medical Assistant or Patient Service Coordinator in the absence of regularly assigned personnel. * Other duties as assigned. Additional Knowledge, Abilities and Skills * Understanding the use of an electronic medical records (EMR) or electronic health records (HER) system needed but not required. * Understanding of medical terminology, anatomy, and physiology. * Familiarity with common medical procedures and protocols. * Ability to provide compassionate and effective patient care. * Skills in conducting patient assessments and recording vital signs. * Proficiency in using medical equipment (e.g., blood pressure monitors, EKG machines). * Ability to perform basic laboratory tests and prepare specimens for analysis. * Knowledge of electronic health record (EHR) systems and patient management software. * Skills in scheduling appointments, managing patient files, and processing insurance claims. (Helpful but not required. Will train.) * Understanding of HIPAA regulations and patient confidentiality requirements. * Familiarity with safety and infection control standards. * Ability to communicate clearly and effectively with patients, families, and healthcare professionals. * Skills in providing patient education on treatment plans and medication use. * Ability to assess situations quickly and make sound decisions. * Skills in handling patient concerns and addressing issues promptly. * Ability to work collaboratively with a diverse healthcare team. * Willingness to support colleagues and contribute to a positive work environment. * Skills in prioritizing tasks and managing time effectively in a fast-paced environment. * Ability to multitask while maintaining attention to detail. * Willingness to learn new procedures and adapt to changing clinical practices. * Ability to handle various patient needs and situations with flexibility. Minimum Qualifications * High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. * If not currently certified/registered, must become certified/registered within 120 days of date of hire. * One year of work experience in customer service. * Current CPR certification by the American Heart Association or the American Red Cross required. * Must maintain MA and CPR certification/registration during duration of employment in this position. * Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Experience using EPIC preferred. Classified Title: Patient Service Coordinator/Medical Assi Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($22.50/hour Salary targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F, 8:30 am - 5:00pm FLSA Status: Non-Exempt Location: JH at Bethesda Department name: SOM Oto Clinic Personnel area: School of Medicine

We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment. Specific Duties & Responsibilities * Screens patient calls and medical issues. Answers patient questions where appropriate and determines if physician's response is required. * Registers patients for clinical appointments using the electronic medical record system (Epic). * Conducts screening for all patients and visitors. * Answers phones and provides routine information to callers. * Responds to medical records requests. Scans medical records documents into the electronic medical records system. * Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system. * Collects time of service payments, issues receipts, and prepares end-of-day reconciliation. * Discusses patient charges, if appropriate, with patients and/or patients' families. * Refers patient to the appropriate office if financial counseling is necessary. * Assists with basic insurance and third-party queries and explains payment policies. * Assists with back office duties as needed to ensure consistent patient flow. * Reschedules patients when the provider's clinic schedule changes. * Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions. * Schedules patients for laboratory tests, medical examinations, and procedures. * Resolves any schedule conflicts. * Uses automated records systems to access, enter, and edit patient information. * Coordinates visits either within the office or between other offices and/or departments. * Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person. * May obtain pre-certifications as required by patients' health care insurers or managed care providers. * Fills vacancies due to cancellations. * Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.) * Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). * Operates a personal computer to access e-mail, electronic calendars, and other basic office support software. * Other duties as assigned. Minimum Qualifications * High School Diploma or graduation equivalent. * One year of work experience in customer service required. * Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($22-25/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon- Fri 8:30 am - 5:00 (with flexibility) FLSA Status: Non-Exempt Location: JH at Bethesda Department name: SOM Oph Satellites Personnel area: School of Medicine

The Department Otolaryngology is seeking a **_Patient Service Coordinator/Medical Assi_** who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins Oto clinic. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the department. **Specific Duties & Responsibilities** _Patient Service Coordinator Responsibilities_ + Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time. + Provides cross coverage for the full-time MA and PSC (registration). + Perform patient check-in/check-out when needed. + Contact patients to reschedule appointments, provide exceptional customer service, and ensure smooth coordination between rescheduled appointments and clinic operations. + Assist in the management of the clinic's scheduling system to identify open slots, address and resolve scheduling conflicts, and update patient records accurately. + Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. + Obtain and /or verifies patient's demographic data by phone or in person. + Obtains pre-certifications as required by patients' health care insurers or managed care providers. + Proficient in verifying insurance benefits, processing authorizations, and addressing any related inquiries regarding insurance payer requirements. + Registers patients for clinical appointments using Electronic Medical Records (EMR) system. + Assists patients or family members with completion of medical insurance forms. + Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance. + Arranges or assists in arranging patient transportation. Answers phone and provide routine information to callers. + Collects time of service payments, issues receipts, and prepares cash settlement records. Enters patient charges into computer system. + Discusses patient charges, if appropriate, with patients and/or patients' families. + Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. + Other duties assigned. _Medical Assistant Responsibilities_ + Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. + Assists patients to exam room and prepare patients for examination and/or diagnostic procedures. + Prepares examination or treatment areas before, during and after patient use. + May assist with medical records preparation. + Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks. + Operates clinical equipment as directed by a physician. + May perform phlebotomy functions (only, when necessary, based on scheduled procedures). + Follow detailed protocols for cleaning, disinfecting, and sterilizing endoscopic equipment after each patient use, including inspection and preparation for reprocessing to ensure compliance with infection control standards. + Operate specialized reprocessing machines to thoroughly clean, disinfect, and prepare endoscopes for patient procedures, while maintaining accurate documentation of each step in the reprocessing process. + Safely operate autoclaves and sterilization equipment to clean, sterilize, and package surgical instruments, tools, and medical devices, ensuring compliance with safety standards and procedures. + Maintain accurate records of sterilization cycles and instrument inspections, while monitoring and troubleshooting sterilization equipment to ensure consistent and effective sterilization processes. + Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served. + Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR. + Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary). + Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures. + Receive, sort, and transport used clinical instruments and equipment from procedural areas. + Perform decontamination procedures using approved detergents. + Inspect instruments for cleanliness, functionality, and signs of damage; report any issues per protocol. + Assemble and package instrument trays and individual items according to count sheets and clinical use. + Operate and monitor sterilization equipment (e.g., steam autoclaves, Medivators) following manufacturer guidelines and facility protocols. + May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running clinical errands. + Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. + Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority. + Telemedicine triage as needed. + Depending on clinic operational needs, the staff member may be required to assume the responsibilities of a primary full-time Medical Assistant or Patient Service Coordinator in the absence of regularly assigned personnel. + Other duties as assigned. **Additional Knowledge, Abilities and Skills** + Understanding the use of an electronic medical records (EMR) or electronic health records (HER) system needed but not required. + Understanding of medical terminology, anatomy, and physiology. + Familiarity with common medical procedures and protocols. + Ability to provide compassionate and effective patient care. + Skills in conducting patient assessments and recording vital signs. + Proficiency in using medical equipment (e.g., blood pressure monitors, EKG machines). + Ability to perform basic laboratory tests and prepare specimens for analysis. + Knowledge of electronic health record (EHR) systems and patient management software. + Skills in scheduling appointments, managing patient files, and processing insurance claims. (Helpful but not required. Will train.) + Understanding of HIPAA regulations and patient confidentiality requirements. + Familiarity with safety and infection control standards. + Ability to communicate clearly and effectively with patients, families, and healthcare professionals. + Skills in providing patient education on treatment plans and medication use. + Ability to assess situations quickly and make sound decisions. + Skills in handling patient concerns and addressing issues promptly. + Ability to work collaboratively with a diverse healthcare team. + Willingness to support colleagues and contribute to a positive work environment. + Skills in prioritizing tasks and managing time effectively in a fast-paced environment. + Ability to multitask while maintaining attention to detail. + Willingness to learn new procedures and adapt to changing clinical practices. + Ability to handle various patient needs and situations with flexibility. **Minimum Qualifications** + High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. + If not currently certified/registered, must become certified/registered within 120 days of date of hire. + One year of work experience in customer service. + Current CPR certification by the American Heart Association or the American Red Cross required. + Must maintain MA and CPR certification/registration during duration of employment in this position. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Experience using EPIC preferred. Classified Title: Patient Service Coordinator/Medical Assi Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($22.50/hour Salary targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F, 8:30 am - 5:00pm FLSA Status: Non-Exempt Location: JH at Bethesda Department name: SOM Oto Clinic Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are seeking a **_Patient Service Coordinator_** who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Bethesda. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment. **Specific Duties & Responsibilities** + Screens patient calls and medical issues. Answers patient questions where appropriate and determines if physician's response is required. + Registers patients for clinical appointments using the electronic medical record system (Epic). + Conducts screening for all patients and visitors. + Answers phones and provides routine information to callers. + Responds to medical records requests. Scans medical records documents into the electronic medical records system. + Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system. + Collects time of service payments, issues receipts, and prepares end-of-day reconciliation. + Discusses patient charges, if appropriate, with patients and/or patients' families. + Refers patient to the appropriate office if financial counseling is necessary. + Assists with basic insurance and third-party queries and explains payment policies. + Assists with back office duties as needed to ensure consistent patient flow. + Reschedules patients when the provider's clinic schedule changes. + Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions. + Schedules patients for laboratory tests, medical examinations, and procedures. + Resolves any schedule conflicts. + Uses automated records systems to access, enter, and edit patient information. + Coordinates visits either within the office or between other offices and/or departments. + Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person. + May obtain pre-certifications as required by patients' health care insurers or managed care providers. + Fills vacancies due to cancellations. + Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.) + Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). + Operates a personal computer to access e-mail, electronic calendars, and other basic office support software. + Other duties as assigned. **Minimum Qualifications** + High School Diploma or graduation equivalent. + One year of work experience in customer service required. + Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($22-25/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon- Fri 8:30 am - 5:00 (with flexibility) FLSA Status: Non-Exempt Location: JH at Bethesda Department name: SOM Oph Satellites Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Columbia. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment. Specific Duties & Responsibilities * Screens patient calls and medical issues. Answers patient questions where appropriate and determines if a physician's response is required * Registers patients for clinical appointments using the electronic medical record system (epic). * Conducts COVID screening for all patients and visitors * Answers phones and provides routine information to callers. * Scans medical record documents into the electronic medical records system. * Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system. * Collects time of service payments, issues receipts, and prepares end-of-day reconciliation. * Discusses patient charges, if appropriate, with patients and/or patients' families. * Refers patient to the appropriate office if financial counseling is necessary. * Assists with basic insurance and third-party queries and explains payment policies. * Assists with back-office duties as needed to ensure consistent patient flow. * Reschedules patients when provider's clinic schedule changes. * Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions. * Schedules patients for laboratory tests, medical examinations, and procedures. * Resolves any schedule conflicts. * Uses automated records systems to access, enter, and edit patient information. * Coordinates visits either within the office or between other offices and/or departments. * Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person. * May obtain pre-certifications as required by patients' health care insurers or managed care providers. * Fills vacancies due to cancellations. * Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.) * Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). * Operates a personal computer to access e-mail, electronic calendars, and other basic office support software. * Other duties as assigned. Minimum Qualifications * High School Diploma or graduation equivalent. * One year of work experience in customer service required. * Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Two years of related ophthalmology/JHH system experience. * Two years of college. * Medical terminology and knowledge of medical insurance coverage. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($20.12-$25.21 Targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: Columbia Practice Oph Personnel area: School of Medicine

We are seeking a Patient Service Coordinator/MA (PSC/MA) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Columbia. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. Specific Duties & Responsibilities: Patient Service Coordinator Responsibilities 50% * Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic. * Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. * Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. * Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. * Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. * Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. * Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. * Assist with basic insurance and third-party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. Medical Assistant Responsibilities 50% Clinical * Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team. * Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data. * Monitors patient status recognizing and reporting abnormal findings or changes in condition. * Organizes patient care activities based on assessment findings. * Confirms and clarifies written orders prior to implementation of delegated tasks. * Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks. * Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list). * Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety. * Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. * Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies. * Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information and refers to appropriate healthcare resources. * Perform injections, including but not limited to, flu, Hepatitis A, B, and C * Know how to administer breath tests and capsules. * Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature * Obtain lab results, and under MD guidance, does routine patient notification of results. Unit Operations * In close partnership with health care team, assures smooth and efficient patient flow and clinical operation. * Assists patients to exam room and prepares patients for examination. * Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. * Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance. * Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager. * Operates clinical equipment according to equipment procedures including safety and quality control checks. * Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. * Reports findings to appropriate person or arranges for repairs as required. * Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. * Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands. * Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time. Assist with front desk duties, including but not limited to * Filing. * Scanning. * Purging Records. * Clearing the fax machine and distributing documents appropriately. * Printing EPR notes. Minimum Qualifications * High school diploma or equivalent. * Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. * Current CPR certification. Must maintain MA and CPR certification/registration during duration of employment in this position * One year of work experience in customer service. * Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator/Medical Assi Job Posting Title (Working Title): Patient Service Coordinator/MA Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30 AM - 5:00 PM FLSA Status: Non-Exempt Location: JH at Columbia Center Department name: SOM DOM Cardiology Personnel area: School of Medicine

We are seeking a _Patient Service Coordinator/MA_ (PSC/MA) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Columbia. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. **Specific Duties & Responsibilities:** _Patient Service Coordinator Responsibilities 50%_ + Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic. + Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. + Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. + Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. + Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation. + Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. + Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes to TAP system for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient. + Assist with basic insurance and third-party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. _Medical Assistant Responsibilities 50%_ Clinical + Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team. + Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data. + Monitors patient status recognizing and reporting abnormal findings or changes in condition. + Organizes patient care activities based on assessment findings. + Confirms and clarifies written orders prior to implementation of delegated tasks. + Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks. + Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list). + Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety. + Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. + Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies. + Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information and refers to appropriate healthcare resources. + Perform injections, including but not limited to, flu, Hepatitis A, B, and C + Know how to administer breath tests and capsules. + Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature + Obtain lab results, and under MD guidance, does routine patient notification of results. _Unit Operations_ + In close partnership with health care team, assures smooth and efficient patient flow and clinical operation. + Assists patients to exam room and prepares patients for examination. + Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. + Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance. + Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager. + Operates clinical equipment according to equipment procedures including safety and quality control checks. + Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. + Reports findings to appropriate person or arranges for repairs as required. + Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. + Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands. + Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time. _Assist with front desk duties, including but not limited to_ + Filing. + Scanning. + Purging Records. + Clearing the fax machine and distributing documents appropriately. + Printing EPR notes. **Minimum Qualifications** + High school diploma or equivalent. + Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire. + Current CPR certification. Must maintain MA and CPR certification/registration during duration of employment in this position + One year of work experience in customer service. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator/Medical Assi Job Posting Title (Working Title): Patient Service Coordinator/MA Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30 AM - 5:00 PM FLSA Status: Non-Exempt Location: JH at Columbia Center Department name: SOM DOM Cardiology Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are seeking a _Patient Service Coordinator_ who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Columbia. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment. **Specific Duties & Responsibilities** + Screens patient calls and medical issues. Answers patient questions where appropriate and determines if a physician's response is required + Registers patients for clinical appointments using the electronic medical record system (epic). + Conducts COVID screening for all patients and visitors + Answers phones and provides routine information to callers. + Scans medical record documents into the electronic medical records system. + Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system. + Collects time of service payments, issues receipts, and prepares end-of-day reconciliation. + Discusses patient charges, if appropriate, with patients and/or patients' families. + Refers patient to the appropriate office if financial counseling is necessary. + Assists with basic insurance and third-party queries and explains payment policies. + Assists with back-office duties as needed to ensure consistent patient flow. + Reschedules patients when provider's clinic schedule changes. + Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions. + Schedules patients for laboratory tests, medical examinations, and procedures. + Resolves any schedule conflicts. + Uses automated records systems to access, enter, and edit patient information. + Coordinates visits either within the office or between other offices and/or departments. + Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person. + May obtain pre-certifications as required by patients' health care insurers or managed care providers. + Fills vacancies due to cancellations. + Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers' compensation forms, etc.) + Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). + Operates a personal computer to access e-mail, electronic calendars, and other basic office support software. + Other duties as assigned. **Minimum Qualifications** + High School Diploma or graduation equivalent. + One year of work experience in customer service required. + Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Two years of related ophthalmology/JHH system experience. + Two years of college. + Medical terminology and knowledge of medical insurance coverage. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($20.12-$25.21 Targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: School of Medicine Campus Department name: Columbia Practice Oph Personnel area: School of Medicine Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

DeSales University, in Center Valley, PA, is a private, coeducational, four-year liberal arts Salesian, Catholic university, under the leadership of the Oblates of Saint Francis de Sales. Founded in 1965, the 550-acre suburban campus is located 50 miles north of Philadelphia and about 90 miles southwest of New York City. A total enrollment of nearly 3,500 includes undergraduate day and evening students, and graduate students. DeSales has approximately 135 full-time faculty members and offers more than 40 bachelor's degrees, twelve graduate programs, and over 20 certificate programs in a wide range of disciplines; many of these can be completed fully online. For further information, please visit our website, **************** E.O.E. POSITION SUMMARY A Standardized Patient (SP) participates in the teaching and assessment of learners at DeSales University Healthcare Simulation Center. The SP is trained to independently, consistently and accurately portray a specific case for which the learner will perform a brief interview and/or a focused physical examination. An SP may also be trained to provide learners with constructive feedback regarding their performance. QUALIFICATIONS Ability to accurately and convincingly maintain a specified character as trained. Ability to work flexible hours on a scheduled on-call basis. Ability to communicate effectively, both orally and in writing. Ability to recall case information, as cued by students in a role-play situation. Ability to maintain confidentiality of case and student information. Ability to understand and follow directions and incorporate trainer feedback. Ability to recall and accurately score student behaviors Willingness to undergo repeated physical examinations. Ability to use a computer for basic note taking and completion of checklists. Obtain regular access to a personal email address. Acting training or experience useful but not essential. Teaching or training experience useful but not essential. Maintains confidentiality of information related to cases, student behaviors and feedback evaluations. Sensitive to issues of ethnicity, disability and diversity Dedicated to the mission of a small, Catholic, liberal arts institution DeSales University is an EEO employer - M/F/Vets/Disabled

To coordinate and prioritize patient flow activity throughout the hospital by registering patients and assigning inpatients to beds via electronic bed board. Responsibilities Patient Care * Under direction of a Registered Nurse, coordinates patient placement process by accurately and efficiently assigning beds to patients and ensuring that all physician requested patient beds are filled in a timely manner. Determines bed availability for transferring patients, develops priorities for bed assignments, and maintains electronic bed board in an effort to facilitate the efficient operation of the admitting process. * Placing patients into beds using clinical information, physician preference and each unit's admission discharge criteria. * Assigning beds to patients transferring in and out of critical care units. * Entering bed assignments into bed tracking system. * Monitoring bed status and upgrades bed via electronic bed tracking systems to expedite patients' admission to a clean bed. * Communicates with appropriate departments with notification of patient transfers to and from different units. * Assigns appropriate health plan to patient visit. Maintains a good working knowledge of the health plans and contractual obligations. Quality * Obtains and edits patient information in the hospital's computer system while ensuring all information is accurate. * Maintains a good working knowledge of the health plans and contractual obligations. * Appropriately assigns health plans to current patient visit. * Maintains familiarity with insurance referrals and authorization process. * Ensures all referral requirements are completed at the time of the bed request. * Promotes and maintains cooperation and communication with other OLOL departments, physician offices, hospitals, and patients. Other Duties as Assigned * Performs other duties as assigned or requested. Qualifications Experience: One year experience in a medical office or hospital setting OR six months experience on OLOL clinical unit. Education: High School or equivalent

JOB SUMMARY: A Standardized Patient (hereafter referred to as "SP") is an individual who will be trained to accurately portray the role of a patient with a specific medical condition or health issue. SPs portray the specific situation or problem exactly the same way each time they encounter a student. The SP will also represent a variety of personality types and be expected to deal with sensitive subject matter. The SP may be asked to give constructive feedback and evaluate the performance of students using standardized measurement tools. The SP Program gives medical and pharmacy students the opportunity to practice their clinical skills in a controlled environment. This position will pay $17 per hour. DUTIES AND RESPONSIBILITIES: * Memorizes/learns a case script portraying a specific health concern or situation along with the specific emotions, behaviors, and disease signs and symptoms during simulated learning situations; * Interacts with medical students in a standardized manner during simulated interactive patient history and/or medical examinations; * Permits interviews and physical examinations, with or without a hospital gown where appropriate, wearing socks, shorts, and undergarments, while on camera, and while being observed live or on video monitor; * Accurately remembers encounters with students for the purpose of accurately rating student behaviors; * Permits observation by new SPs within the learning process; * Maintains confidentiality of information related to cases, student behaviors, evaluation, and personal information regarding other SPs; and * Perform other duties as assigned / needed to maintain Institutional efficiency and effectiveness and to support and promote LECOM's mission. EEO/AA/M/F/Vets/Disabled Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. * Acting, role playing, and improvisational skills, * Ability to portray a person other than him/herself and convincingly maintain a specified character as trained; * Ability to recall case scenario details as cued by students in a role-play situation; * Willingness to objectively evaluate behaviors, skills, and actions of students during and after a mock exam scenario; * Permit examinations that may be performed awkwardly; * Employ active listening skills and good spoken and written communication skills; * Effectively communicate and provide written/verbal performance feedback; * Maintain confidentiality of work related information and materials; * Establish and maintain effective working relationships; * Willingness to work flexible hours on a scheduled and on-call basis; * Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; * Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; * Ability to accept work directives from managers and supervisors in a respectful and cooperative manner; and * Ability and willingness to be flexible to accept other duties needed/assigned for the Institution's needs. MINIMUM QUALIFICATIONS: Education and experience equivalent to: High school degree or equivalent is required, Associate's or Bachelor's degree preferred, especially in the following fields of study: health science, psychology, and/or performing arts. Acting experience is helpful, but not required. Must be able to read, understand, and write in English, the dominant student language.

The Patient Representative is part of the Tulane University Campus Health team of committed professionals dedicated to supporting and promoting student health and wellbeing as a core institutional value through a multidisciplinary, comprehensive approach. This patient representative position resides within the Health Center for Student Care and reports to the Director of Operations and Auxiliary Services. The individual serving in this role is responsible for front desk operations. The patient representative greats patients and visitors upon arrival, enters and verifies insurance information, answers phones, schedules appointments, checks out patients after their visit, and provides excellent customer service. Works closely with the Senior Patient Representative to coordinate patient care with nurses and providers to maintain a consistently high standard of care. This position contributes substantially to the ongoing integrity of clinic operations. Located in the unique and iconic city of New Orleans, Tulane is a highly regarded and selective independent research university, a member of the prestigious Association of American Universities (AAU), and offers undergraduate, graduate, and professional degrees in the liberal arts, science and engineering, architecture, business, law, social work, medicine, and public health. Tulane University Campus Health is fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and serves a student body of over 13,500. 1. Excellent verbal and written communication skills. 2. Excellent customer service skills; ability to work well with others. 3. Great organizational and time management skills. 4. Proficient data entry skills; familiarity with electronic database management and reporting. 5. Proficient keyboard sills and a working knowledge of Microsoft Office Word and Excel software applications. 6. Basics skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. 7. Ability to maintain confidentiality in all work performed. 1. High School diploma or equivalent AND 2. Two (2) years of office experience to include one (1) year of customer service 1. Three years' experience in a medical setting. 2. Experience with third party billing and insurance. 3. Certified as a CNA, Pharmacy Technician, Laboratory Technician, or Medical Services Coder.

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings. This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test. Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient's visit and schedule post op visits/testing as needed. Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care. Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies. MINIMUM REQUIREMENTS Education: High School diploma or equivalent required. Associate's Degree or completion of a Medical Office Professional program required. Experience: Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program. (Experience in a medical practice or clinical setting must be 24 out of the past 36 months) Knowledge, Skills, Abilities: Excellent interpersonal skills are essential. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR). Understands insurance guidelines and requirements for referrals and authorizations. Familiar with all applicable medical laws and regulations regarding dissemination of patient information. Demonstrated problem solving ability, strong organizational skills and attention to detail. Working knowledge of office equipment such as copiers, fax machines, telephones and computers. Ability to sort and file materials by alphabetic and numeric systems. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling. Ability to prioritize work and multi-task. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Coordinates and schedules surgeries and diagnostic studies, both in-patient and out-patient, as well as office procedures. Coordinates the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location. Prints, organizes and/or gathers results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers. Obtains authorizations via on-line systems from third party payers for scheduled procedures, devices and medications. Maintains a strong understanding of insurance requirements for a wide variety of procedures. Schedules and obtains necessary clearances for patients including follow up to ensure that the patient has been cleared for the scheduled procedure. Provides instructions to patients on the preparation requirements for office and hospital procedures and testing. Communicates and ensures adherence to all medical protocols that are required, both pre- and post- procedures/testing. For example, monitor Glucophage both pre and post IV treatment or testing, informing provider and patient of levels. Assists with office administered medication authorization including determining where the medication must be ordered, following through with the order and ensuring the patient has the appointment in the correct time frame. Assists with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials. Answers telephone calls, registers patients, schedules office visits, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. Receives and routes messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff. Coordinates with hospital personnel and participates, as needed, in monthly meetings regarding patient care. Enters orders to be approved by providers for labs and other testing for pre- and post- procedures. Processes reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record. Coordinating schedules between doctors and facilities, as well as with office to accommodate any changes. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals Transmits correspondence and medical records by mail, e-mail or fax as directed. Enters information questionnaires completed by patient. Manages task Lists, including all necessary follow up. Maintains adequate scheduling supplies as necessary. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.

Responsible for scheduling surgical and medical procedures as well as diagnostic testing, within both the in-patient and out-patient settings. This involves coordinating with hospital and practice personnel, obtaining pre-authorizations, writing and communicating surgery orders, and providing information and education to patients regarding pre and post op instructions and the procedure and/or test. Ensure all appropriate clinical, insurance coding and patient information is gathered prior to the patient's visit and schedule post op visits/testing as needed. Actively participates as a member of the healthcare team to engage patients, families and caregivers in the coordination of patient care. Perform various administrative duties such as patient registration, scheduling, answering telephones, making copies and maintaining supplies. MINIMUM REQUIREMENTS Education: High School diploma or equivalent required. Associate's Degree or completion of a Medical Office Professional program required. Experience: Two years of experience in a medical practice or clinical setting may be accepted in place of the required Associate's degree or completion of a Medical Office Program. (Experience in a medical practice or clinical setting must be 24 out of the past 36 months) Knowledge, Skills, Abilities: Excellent interpersonal skills are essential. Knowledge of physician office procedures, medical terminology, ICD-10 and CPT coding guidelines, Electronic Health Records (EHR). Understands insurance guidelines and requirements for referrals and authorizations. Familiar with all applicable medical laws and regulations regarding dissemination of patient information. Demonstrated problem solving ability, strong organizational skills and attention to detail. Working knowledge of office equipment such as copiers, fax machines, telephones and computers. Ability to sort and file materials by alphabetic and numeric systems. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. Ability to record messages and patient data accurately, including use of appropriate grammar and spelling. Ability to prioritize work and multi-task. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None ESSENTIAL FUNCTIONS Coordinates and schedules surgeries and diagnostic studies, both in-patient and out-patient, as well as office procedures. Coordinates the preparation of all necessary patient records and documentation needed prior to the service and forward to the appropriate procedure location. Prints, organizes and/or gathers results from outside labs, procedures and other necessary documentation (such as medical device reports) for review prior to service by the providers. Obtains authorizations via on-line systems from third party payers for scheduled procedures, devices and medications. Maintains a strong understanding of insurance requirements for a wide variety of procedures. Schedules and obtains necessary clearances for patients including follow up to ensure that the patient has been cleared for the scheduled procedure. Provides instructions to patients on the preparation requirements for office and hospital procedures and testing. Communicates and ensures adherence to all medical protocols that are required, both pre- and post- procedures/testing. For example, monitor Glucophage both pre and post IV treatment or testing, informing provider and patient of levels. Assists with office administered medication authorization including determining where the medication must be ordered, following through with the order and ensuring the patient has the appointment in the correct time frame. Assists with billing related activities as needed such as researching missed charges and obtaining information to process claims or resolve denials. Answers telephone calls, registers patients, schedules office visits, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. Receives and routes messages and medical documents such as laboratory results, radiologic results, cardiology testing results and new patient information to the appropriate staff. Coordinates with hospital personnel and participates, as needed, in monthly meetings regarding patient care. Enters orders to be approved by providers for labs and other testing for pre- and post- procedures. Processes reporting to ensure that patients have had their prescribed therapy including follow up with the patient or other offices and documenting this in the Electronic Health Record. Coordinating schedules between doctors and facilities, as well as with office to accommodate any changes. Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals Transmits correspondence and medical records by mail, e-mail or fax as directed. Enters information questionnaires completed by patient. Manages task Lists, including all necessary follow up. Maintains adequate scheduling supplies as necessary. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.