Account Representative jobs at University of Washington

The Patient Account Representative is one of a team responsible for performing various front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Multispecialty Clinics. Essential Duties and Responsibilities Greet and direct patients and visitors Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures. Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement. Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families. Enter payments in practice management system and perform daily payment reconciliation in timely and accurate manner including balanced of cash drawer. Answering phones including scheduling appointments, taking messages, routing calls to departments, and answering general inquires. Schedule appointments accurately and complete pre-registration processes including insurance verification, and identification of POS collection amounts. Make appointments from calls and orders work queues Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics. Coordinate multiple appointments Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic. Provide instructions prior to appointment as directed by service department Provide directions/maps, and parking instructions Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information. Verify insurance eligibility and benefits when necessary. Update demographics when patient information changes. Request and enter referral information when necessary. Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate. Follow state and federal regulations related to healthcare. Other duties may be assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Qualifications The position requires strict compliance with all policies and procedures This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively Education and/or Experience High school diploma or GED and a minimum of 2 years experience working in a healthcare setting required. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential. Computer Skills Computer proficiency in MS Office (Word, Excel, Outlook) is needed. Experience using medical practice management software is required. Language Skills Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and /or move up to 10 pounds and regularly lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech-language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the healthcare team, service, interdisciplinary scholarly activity, and personal growth. We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care accounts. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b)-retirement plan, tuition reimbursement, childcare subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility. Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Responsive recruiter Benefits: Employee discounts Flexible schedule Free food & snacks Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Flexible scheduling Culture driven company Employee recognition programs Primary Duties and Responsibilities: Answers telephones, emails and texts and responds to inquiries in a professional manner. Conducts sales calls for prospective members. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists customers with purchases of merchandise and memberships. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms. Makes calls to resolve open account problems Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Job Qualifications and Skills Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Must pass background examinations prior to training About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas Our pools are disinfected with chlorine to provide the safest swimming environment Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Job Description JOB TITLE: Billing Specialist DEPARTMENT: Billing FLSA: Full-Time; Hourly/Non-Exempt DURATION: OPEN UNTIL FILLED with the possibility of hybrid/remote opportunity in the future. POSITION PURPOSE: The Billing Specialist will prepare and perform the billing of all third-party claims to appropriate payers accurately within reimbursement guidelines. In this role, you will audit patient encounter forms, patient accounts, electronic billing reports, and all Health Care Financing Administration (HCFA) forms to ensure accuracy in coding and charges. ESSENTIAL DUTIES AND RESPONSIBILITIES: Track and reconcile all denied claims on a daily basis with documentation on the original denial form. Assist staff with patient information, demographics, and historical data reports. Provide accounting staff and others with data needed for general ledger balancing, cost analysis, government agency reporting, and corrections processed. Update patient account with missing information needed to bill third parties. Correspond with reimbursement agencies to verify paper and electronic submissions have been received. Research and correct denials/rejections in a timely manner. Analyze aged reports and work accordingly to ensure maximum reimbursement on submitted claims. QUALIFICATIONS: Minimum of 2-3 years of Billing experience (required), preferably in a Federally Qualified Health Care (FQHC). Must be familiar with medical billing standard concepts, practices, terminology, and procedures. Experience with Medicare, Medicaid, and other third-party payors, handling appeals, denials, and reconsiderations. Previous EHR experience required, preferably EPIC. EPIC Experience preferred EDUCATION/CERTIFICATION: Certification in Billing and Coding (required) HIRING RANGE: $17 to $20/hour BENEFITS: Medical Dental Vision Parental Leave Tuition Reimbursement 403b Retirement Paid Time Off 10 Paid Holidays (including birthday) EQUAL OPPORTUNITY EMPLOYER OIC, Inc. is an equal-opportunity employer. OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications. Our policies and hiring practices ensure non-discrimination based on any protected characteristics. DIVERSITY STATEMENT OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients is essential to fulfilling OIC, Inc.'s vision and goals. ************************ ********************************** Due to the volume of applications received, please do not contact the OIC Human Resources Department to check the status of an application, as we will be unable to provide this information over the phone. All applicants will be reviewed and those deemed most qualified will be contacted for an interview. Thank you for your interest in employment with OIC, Inc.

Print Shop/Account Services Representative JOB SUMMARY: As a member of Valley View School District's Printing Services Team, work under the general direction of the Director of Printing Services and the day-to-day direction of the Team Leader to provide: Printing website order submission account support for password resets, building location updates, registering an account and ordering assistance. Phone support for teachers, administrative staff and vendors. Daily response support of the Printing Services general mailbox. Reconciliation of payments made on outstanding balances for printing orders Billing support by creating invoices for email and walk-in orders. Scanning and filing support for print orders, receiving reports and Copy Operator job logs. ESSENTIAL FUNCTIONS: To support the above, the Account Services Representative will fulfill the following job functions for the organization: Website Support: Provide efficient and accurate instruction to our website users, seeking assistance submitting orders to the Digital Printshop website. Coordinate website issues with the Director and Team Leader promptly. Manually enter print orders which contain more details than what the site can support. Monitor the daily volumes of print orders being submitted and print out billable order tickets for management to assign to operators. Phone and General Inbox support: Answer phone calls and provide support to callers. Re-direct calls coming in. Provide timely answers to questions coming in through the general Printing Service mailbox. Forward emails to management and staff when necessary. Billing and Payment Reconciliation support: Use Digital Printshop to build invoices as they come in from emails, phone calls and walk-ins. Use Quickbooks accounting software to reconcile payments coming in which include checks, journal entries from the Finance Department and credit card payments. Asset management: Ensure the Districts assets are secured, documented and maintained through the use of: Inventory Monitoring applications Reporting tools Other duties as assigned QUALIFICATIONS: EXPERIENCE At least 2 years of work experience within customer support role preferred At least 2 years of work experience within a school district preferred Experience working with accounting software preferred OTHER SKILLS AND ABILITIES Strong technical and analytical skills with proven problem-solving ability Effective interpersonal and communication skills (written and verbal; as well as technical and non-technical communication skills) Focus on secure work practices; ability to follow security protocols with emphasis on ensuring confidentiality in the work environment Ability to work under pressure and provide a high level of customer support, maintain composure and focus regardless of the situation Flexible and open to change within a dynamic work environment Foster a positive working and learning environment Ability to work successfully under direction, independently and in conjunction with other departmental team members that have varying levels of technical expertise; Willingness to take a team perspective and view situations from a District wide rather than local perspective Strong organizational skills that includes work flow management, time management and planning ability Ability to provide technical support and training to end users in “laypersons' terms” at their technical level and often on their schedule Ability to work Monday thru Friday during the hours of 7:30am - 4:00pm SALARY RANGE: $21.00/Hour-$24.00/Hour BENEFITS: Medical/Vision and Dental coverage through BCBSIL FSA and Dependent DayCare accounts Life, AD&D, and Long Term Disability insurance IMRF contribution included in base salary 403B Yearly professional development allotment TERMS OF EMPLOYMENT: The work year for this position is 12 months. The salary is based on market and district comparisons as determined by the Superintendent or his/her designee. EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board's policy on evaluation of professional personnel. APPLICATION PROCEDURE: Applicants should apply on line at ************ and upload a letter of application with a resume and three (3) current letters of recommendation, dated within the last twelve (12) months. SELECTION PROCEDURE: The deadline for receiving applications is open Until Filled. Interviews with selected applicants will be held as soon as practicable. EQUAL OPPORTUNITY EMPLOYER

Job Title: Student Accounts Representative Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school. Hours: Monday 8:00 am -5:00 pm, Tuesday and Wednesday 9:00 am - 6:00 pm, Thursday 11:00 am - 8:00 pm, Friday 8:00 am -4:00 pm. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. * Maintain an informative, efficient, friendly, and student-centered Business Office environment * Analyze past due student accounts and follow up as necessary with face to face student meetings, by phone or by mail * Bring delinquent accounts current by working out satisfactory payment terms including setting up student payments and obtaining promissory notes * Contact students with delinquent payments with prescribed number of contacts via outbound calls, letters, statements and class in order to achieve predetermined collection goals * Prepare and monitor weekly student statements * Prepare and monitor daily student account postings and maintain all student account ledgers. Coordinate with all departments to ensure student status change forms are correct and complete * Post cash transactions daily and assist in bank deposit preparation. * Address any additional Accounts Receivable issues as needed * Ensure institutional compliance with federal and state laws as well as company, federal, state, and regulatory agencies' regulations and policies * Collects registration fees on future enrollments. * Other related duties as assigned. QUALIFICATIONS: * Must have a minimum of a High School Diploma or Equivalent. * Excellent computer skills in a Microsoft Windows environment. * Collections experience required. * Have a professional attitude and manner that reflects the high standards of MTI/DTC and a desire to shape futures. * Strong customer service skills. * Outstanding interpersonal skills including the ability to communicate effectively over the phone. * Ability to communicate and interact effectively with students, parents, staff and faculty. * Have strong organizational skills and detail oriented. * Ability to work in a fast-paced environment * Ability to multi-task and succeed with strict guidelines. * Ability to follow policies and procedures set forth by the Midwest Technical Institute/Delta Technical College's SA & FA Office and Department of Education. * Ability to accept constructive criticism. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Business Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods and language. Cooperation - Establishes and maintains effective relations. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Offers assistance and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflicts. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality. Job Knowledge - Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively. Planning & Organization - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. QUALIFICATIONS: EDUCATION and/or EXPERIENCE: Associate degree from a college or university in related field; or minimum two years of collection related experience and/or training; or equivalent combination of education and experience. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, CampusVue, and Payroll. Working Conditions: ● Standard office environment ● Infrequent Travel to campuses for off-site training - Less than 5% ● Full-Time role with a standard 40-hour workweek, occasional overtime can be required. Compensation & Benefits: ● $20.00 - $24.00 hourly ● Benefits - o Comprehensive health, dental and vision insurance. o Paid Time Off and Holiday Pay. o 401K Retirement Plan with employer match. o Professional Development Opportunities o Access to wellness programs and resources. IND1 Job Type: Full-time Pay: $20.00 - $24.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * collections: 1 year (Required) Work Location: In person

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description Key Responsibilities Works and maintains assigned receivables through work queues, age trail balance reports (ATB's), and special projects to achieve established department goals through resolution of outstanding account balances and reduction of uncompensated care. Works with third party insurances to obtain maximum level of cash to reduce receivable. Reviews financial references, including guidelines for reimbursement, state and federal regulations, payer-specific reimbursement policies, procedures. Ensures correct processing of outstanding insurance claims by: interpreting insurance payer responses, requesting account level adjustments, submitting appeals and claims reconsiderations, evaluating financial responsibility of patients, resolving insurance denials and claim rejections, performing insurance verification. Qualifications High School Diploma or equivalent (GED) 1 year work experience in general collections, accounts receivable oversight or customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $19.5-$27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Under general supervision this position supports the vision and mission for the University of Maryland Medical Systems, a multi-billion dollar, regional healthcare facility. Expectations include, but are not limited to, Insurance verification, evaluating financial responsibility of patients, updating accounts to a billable/collectible status, researching denials, claim rejections, and delays in reimbursement, utilizing all possible means to resolve accounts, which include contacting patients, insurance companies and other departments. Assists the department by organizing collection procedures and meeting performance goals while adhering to current laws and payer regulations and reducing uncompensated care. Key Responsibilities * Works and maintains assigned receivables through work queues, age trail balance reports (ATB's), and special projects to achieve established department goals through resolution of outstanding account balances and reduction of uncompensated care. * Works with third party insurances to obtain maximum level of cash to reduce receivable. * Reviews financial references, including guidelines for reimbursement, state and federal regulations, payer-specific reimbursement policies, procedures. * Ensures correct processing of outstanding insurance claims by: interpreting insurance payer responses, requesting account level adjustments, submitting appeals and claims reconsiderations, evaluating financial responsibility of patients, resolving insurance denials and claim rejections, performing insurance verification. Knowledge, Skills and Abilities * Concern for quality and ability to identify errors and implement corrections. * Effective verbal and written communication skills are necessary in dealing with a variety of healthcare and finance professionals including senior management staff. * Ability to work effectively in a matrix work environment and to manage multiple deadline-driven tasks and projects. * Minimal knowledge or demonstrated ability to learn and understand HSCRC/CMS regulations, CPT (Current Procedural Terminology), and ICD-10 coding. * Ability to operate a personal computer is required. Proficiency with the following applications is required: MS Excel, MS Word, and PowerPoint. MS Access, SAS, and Tableau is preferred. * Ability to handle confidential issues with integrity and discretion. * Ability to prioritize and manage work in a stressful environment. Company Description The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Qualifications Education * High School Diploma or equivalent (GED) Experience * 1 year work experience in general collections, accounts receivable oversight or customer service Preferred * Associates degree in healthcare; courses in Accounting, Finance, Business Administration and/or Healthcare Administration * Familiar with EPIC HB module * Institutional and/or Professional Healthcare Collections * Basic knowledge of insurance billing, collections, insurance or medical terminology; including CPT, ICD-10, HCPCS coding, EOB/EOP Additional Information All your information will be kept confidential according to EEO guidelines. Compensation * Pay Range: $19.5-$27.31 * Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description Overview Under general supervision this position supports the vision and mission for the University of Maryland Medical Systems, a multi-billion dollar, regional healthcare facility. Expectations include, but are not limited to, Insurance verification, evaluating financial responsibility of patients, updating accounts to a billable/collectible status, researching denials, claim rejections, and delays in reimbursement, utilizing all possible means to resolve accounts, which include contacting patients, insurance companies and other departments. Assists the department by organizing collection procedures and meeting performance goals while adhering to current laws and payer regulations and reducing uncompensated care. Key Responsibilities Works and maintains assigned receivables through work queues, age trail balance reports (ATB's), and special projects to achieve established department goals through resolution of outstanding account balances and reduction of uncompensated care. Works with third party insurances to obtain maximum level of cash to reduce receivable. Reviews financial references, including guidelines for reimbursement, state and federal regulations, payer-specific reimbursement policies, procedures. Ensures correct processing of outstanding insurance claims by: interpreting insurance payer responses, requesting account level adjustments, submitting appeals and claims reconsiderations, evaluating financial responsibility of patients, resolving insurance denials and claim rejections, performing insurance verification. Knowledge, Skills and Abilities Concern for quality and ability to identify errors and implement corrections. Effective verbal and written communication skills are necessary in dealing with a variety of healthcare and finance professionals including senior management staff. Ability to work effectively in a matrix work environment and to manage multiple deadline-driven tasks and projects. Minimal knowledge or demonstrated ability to learn and understand HSCRC/CMS regulations, CPT (Current Procedural Terminology), and ICD-10 coding. Ability to operate a personal computer is required. Proficiency with the following applications is required: MS Excel, MS Word, and PowerPoint. MS Access, SAS, and Tableau is preferred. Ability to handle confidential issues with integrity and discretion. Ability to prioritize and manage work in a stressful environment. Qualifications Education High School Diploma or equivalent (GED) Experience 1 year work experience in general collections, accounts receivable oversight or customer service Preferred Associates degree in healthcare; courses in Accounting, Finance, Business Administration and/or Healthcare Administration Familiar with EPIC HB module Institutional and/or Professional Healthcare Collections Basic knowledge of insurance billing, collections, insurance or medical terminology; including CPT, ICD-10, HCPCS coding, EOB/EOP Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $19.5-$27.31 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description Overview Under general supervision this position supports the vision and mission for the University of Maryland Medical Systems, a multi-billion dollar, regional healthcare facility. Expectations include, but are not limited to, Insurance verification, evaluating financial responsibility of patients, updating accounts to a billable/collectible status, researching denials, claim rejections, and delays in reimbursement, utilizing all possible means to resolve accounts, which include contacting patients, insurance companies and other departments. Assists the department by organizing collection procedures and meeting performance goals while adhering to current laws and payer regulations and reducing uncompensated care. Key Responsibilities Works and maintains assigned receivables through work queues, age trail balance reports (ATB's), and special projects to achieve established department goals through resolution of outstanding account balances and reduction of uncompensated care. Works with third party insurances to obtain maximum level of cash to reduce receivable. Reviews financial references, including guidelines for reimbursement, state and federal regulations, payer-specific reimbursement policies, procedures. Ensures correct processing of outstanding insurance claims by: interpreting insurance payer responses, requesting account level adjustments, submitting appeals and claims reconsiderations, evaluating financial responsibility of patients, resolving insurance denials and claim rejections, performing insurance verification. Knowledge, Skills and Abilities Concern for quality and ability to identify errors and implement corrections. Effective verbal and written communication skills are necessary in dealing with a variety of healthcare and finance professionals including senior management staff. Ability to work effectively in a matrix work environment and to manage multiple deadline-driven tasks and projects. Minimal knowledge or demonstrated ability to learn and understand HSCRC/CMS regulations, CPT (Current Procedural Terminology), and ICD-10 coding. Ability to operate a personal computer is required. Proficiency with the following applications is required: MS Excel, MS Word, and PowerPoint. MS Access, SAS, and Tableau is preferred. Ability to handle confidential issues with integrity and discretion. Ability to prioritize and manage work in a stressful environment. Qualifications Education High School Diploma or equivalent (GED) Experience 1 year work experience in general collections, accounts receivable oversight or customer service Preferred Associates degree in healthcare; courses in Accounting, Finance, Business Administration and/or Healthcare Administration Familiar with EPIC HB module Institutional and/or Professional Healthcare Collections Basic knowledge of insurance billing, collections, insurance or medical terminology; including CPT, ICD-10, HCPCS coding, EOB/EOP Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $19.5-$27.31 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide

Under the direct supervision of the Assistant Director of Student Accounts, the Student Accounts Receivable Coordinator is responsible for the accurate processing, reporting and reconciliation of College payments. Responsibilities also include but are not limited to managing Third Party Billing accounts. This position is responsible for upholding exceptional customer service standards while adhering and complying to federal, state regulations and College policies. Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer. Responsibilities Student Account Customer Service * Provide prompt, accurate and exceptional customer service via, phone, email and in-person interactions for both students and families. * Demonstrate working knowledge of Financial Aid and Registration processes to further assist students and families. Departmental Coverage and Cross Training * Serve as backup for an array of duties pertaining to the Billing Coordinator, Billing and Collections Coordinator and Veteran and Military Services Coordinator. * Conduct cross-training sessions to enhance customer service practices and improve departmental processes. Payment Receipt and Processing * Receive and process payments via mail and the Student Accounts Office window. * Process all College payments, including but not limited to: Enrollment deposits Application deposits, Student Account Payments (out-of-pocket, outside scholarship, employer), International and ACH payments, Collection payments, Veteran payments, Departmental GL payments, Other Receivables payments, Cash Advances, and Reimbursements. * Research student accounts to ensure payments are accurately applied. * Serve as the primary contact for the Accounts Receivable Representative to coordinate proper internal and external payment controls. * Reconcile online processor payments against College systems to confirm accurate posting to student accounts. * Investigate and resolve discrepancies caused by missing revenue postings. Banking and Cash Security * Prepare and submit bank deposits, including scanning checks for electronic deposit. * Organize and prepare cash deposits for secure delivery to the bank. * Coordinate cash deposits with appropriate security and armored transport services. * Maintain and organize all documentation related to cash handling to support annual fiscal year audit. Manage Third Party Billing * Accurately assess and code Third Party Billing accounts. * Communicate with college community as well as various entities, countries, and organizations to facilitate direct billing for student accounts. * Evaluate third party paperwork to identify various terms of student payment eligibility. * Utilize Banner Contracts process for third party billing. * Update student accounts to ensure contract compliance. * Provide precise billing to all third-party entities for corresponding tuition and fees as agreed upon. * Properly code incoming third-party checks for processing. * Conduct cross-training sessions to enhance customer service practices and improve departmental processes. Support * Serve as the immediate backup for obtaining and renewing VA certification for all College campuses. * Serve as the primary backup for handling student collections communications. Assist in managing outreach related to past-due accounts, ensuring timely follow-up, accurate documentation, and adherence to institutional policies regarding collections procedures. Liaison * Serve as Student Accounts Liaison for Admissions Deposits, Act as the primary point of contact between the Admissions and Student Accounts offices, ensuring accurate processing and reconciliation of admissions deposits. Perform regular reconciliation of admissions deposits between Slate and TouchNet to ensure data accuracy and financial integrity. Identify and resolve discrepancies, verify payment records, and collaborate with Admissions to maintain accurate student financial data. * Serve as Student Accounts Liaison for the Athletics Department. Coordinate with the Athletics Department for the ordering of funds and distribution and return of funds and receipts. * Serve as Student Accounts Liaison for the MSW/JD Program with Western New England University. Act as the primary Student Accounts contact for the joint MSW/JD program collaboration with Western New England University. Coordinate billing, payment processing, and account reconciliation for participating students, ensuring clear communication and accurate financial management between institutions. Update task specific Campus Groups pages as new information becomes available. Qualifications Bachelor's Degree in Business Administration or related field required. Minimum of 1-3 years experience. Knowledge, Skills & Abilities * Must be a well-organized, high energy individual with excellent customer service skills * Strong verbal and written communication skills; ability to communicate verbally and through written word to students and families while upholding exceptional customer service values * A demonstrated understanding of federal and state regulations and industry best practices as pertains to the Student Accounts area; understanding of Generally Accepted Accounting Principles (GAAP) * An intermediate level of proficiency with Microsoft Excel and experience with other Microsoft Office applications * Must be able to set priorities and work both independently and as part of a team * Ability to maintain a high level of poise and professionalism under all circumstances * Demonstrable good judgment, ability to work under pressure, and maintain a high level of confidentiality * Excellent attention to detail in order to maintain the highest quality standards * Willingness to learn and incorporate skills from other student service centric areas such as Financial Aid and Registrars

is to create claims invoices to 3 rd party insurance carriers for commercial products and to monitor aging to ensure proper and timely payment. Responsible for correcting claim data in Acuity Logic system prior to billing for specified plans Responsible for submitting both paper and electronic claims in Acuity Logic for specified plans to 3 rd party carriers timely Responsible for submitting manual vouchers and invoices to plans that don't accept claim forms in a timely manner Maintain and report personal KPI data to Manager on a weekly basis Responsible for interpreting and following up on claim denials from 3 rd Party carriers for specified plans Responsible for monitoring the aging of specified plans to ensure prompt and accurate payment for specified plans Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plans Assist AR Manager and Commercial Claim Supervisor on special projects as needed. Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planning Be a resource for retail units for questions relating to billing Makes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organization

The primary purpose of this position is to create claims invoices to 3rd party insurance carriers for commercial products and to monitor aging to ensure proper and timely payment. * Responsible for correcting claim data in Acuity Logic system prior to billing for specified plans * Responsible for submitting both paper and electronic claims in Acuity Logic for specified plans to 3rd party carriers timely * Responsible for submitting manual vouchers and invoices to plans that don't accept claim forms in a timely manner * Maintain and report personal KPI data to Manager on a weekly basis * Responsible for interpreting and following up on claim denials from 3rd Party carriers for specified plans * Responsible for monitoring the aging of specified plans to ensure prompt and accurate payment for specified plans * Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plans * Assist AR Manager and Commercial Claim Supervisor on special projects as needed. * Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planning * Be a resource for retail units for questions relating to billing * Makes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organization * High school diploma or GED or equivalent * 1 year AR experience with 3rd party billing * Knowledge of insurance billing processes * Entry level PC skills in MS Windows, Word and Excel * Effective verbal and written communication skills to effectively speak with coworkers, and prepare concise and accurate reports * Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

We are seeking a Billing Specialist to join the Psychology team. This position is responsible for accurate medical claims submission through the electronic medical record system to insurance companies and to the State's payment system. This individual will be the liaison between the agency and the insurance companies and the State payers. Schedule: On-site Monday - Friday 8:00 AM - 4:30 PM. Work Site: 18350 Crossing Dr. Tinley Park, IL Responsibilities: Assist in patient registration by collecting new patient information such as demographic and health insurance information. Submits medical claims such as service encounters and data transactions into the Electronic Medical Record EMR system and/or other medical billing portals. Assures data accuracy through reviewing services and transactions for duplicates and other billing errors; informs parties involved of corrections needed. Communicate and follow-up with insurance or State payers on unpaid claims; troubleshoot and resolve issues on rejected medical claims. Tracks and maintains accurate records of billing and payment collection activities. Maintains and updates data and forms within EMR ensuring compliance with payers billing instructions. Works with the appropriate staff to ensure efficiency and accuracy of billing/reporting systems. Provides support for staff training of EMR system functions/changes. Exports data from EMR system as needed to generate reports for data analysis, monthly reconciliation, productivity and grant applications. Maintains knowledge as a subject matter expert on billing rules, maintains mandated billing education and attends webcasts and other payer requirements. Trains staff members to understand billing rules. Assists in ensuring program integrity and efficiency throughout the ERM system. Facilitates and monitors to ensure that the EMR system communicates with the State's system and other insurance payers. Facilitates changes to support end-user and/or supervisory requests. Coordinates program and clinician enrollment on insurance panels; assist in completing and renewing credentialing applications and applications for each insurance company as required. Qualifications: High School Diploma At least 2 years of experience in a healthcare environment utilizing an EMR system Experience with Qualifacts CareLogic and Therap systems, preferred Valid Illinois Driver's License Benefits: We offer the following benefits: health, dental, life, LTD, 403b retirement plan, paid vacation, personal days, sick days and 10 paid Holidays. Also, all employees working more than 20 hours per week receive free long-term disability and free life insurance 2.5x your annual salary. About St. Coletta's of Illinois: At St. Coletta's, our mission is to serve children and adults with intellectual and developmental disabilities so they can achieve their greatest potential. Founded in 1949 by the Sisters of St. Francis of Assisi, St. Coletta's of Illinois provides a lifelong continuum of care beginning in early childhood. Our residential, educational and vocational training programs provide services for adults and children with intellectual and developmental disabilities that enhance their independence and well-being. We serve participants without regard to race, religion or economic background. St. Coletta's meets individuals' needs and abilities while providing the least restrictive environment for growth.

the highest level of customer service to all University constituents; this would include, but is not limited to, investigating and resolving queries as it pertains to students, parents, faculty, and staff. Position is also accountable for executing and consistently improving the processes and procedures earlier established for the department. Additionally, this representative is responsible for the third-party vendor billing for the department. This position reports directly to the Senior Director of Student Business Services and is located in River Forest, IL. Responsibilities/Duties: * Answer incoming phone calls, assist walk-in students/parents. * Reply to voicemail messages and student accounts or individual emails in a timely manner. * The primary responsibility of the Student Account Representative is to provide the highest level of customer service to ALL University constituents. This would include, but is not limited to: students, parents, faculty and staff. * The student Account Representative is responsible for investigating and resolving customer queries as needed. * The Student Account Representative will monitor student accounts for non-payments, delayed payments and other irregularities. After identifying any such situations, the Business Account Representative will follow up with students, as directed by the director or Associate Director of Business Services. * The Student Account Representative will maintain payment plans established either internally or through our 3rd party vendor, and any supplementary tasks this entails. * The Student Account Representative is in charge of sending bills to all students and vendors alike as well as providing reimbursement letters to students as requested. * The Student Account Representative will assume the duties and responsibilities of the Cashier, when necessary and as requested by the Bursar which includes the following functions: * ensure the proper application of payments to accounts * be responsible for all cash and cash-like transactions made in Student Business Services * verify that assets are deposited to the appropriate bank accounts * safeguard the proper reporting in the University's general ledger * provide assistance to the University's Accounting Department, related to Accounts Receivable and Bank Account Reconciliations, on an as needed basis * The Student Account Representative is accountable for safeguarding the assets of the university at a very high level. * Perform other duties, as assigned - this includes but is not limited to Jump Start orientations or other student orientations that require evening or weekend hours of work. * Perform all duties assigned within the approved policies and procedures of Concordia University's Board of Regents and appropriate administrative officers, as stated in the documents contained in the Administrative Policy and Procedures Manual, as they are updated from time to time. Skill Sets: * Knowledge of Microsoft Office - Excel, Word and Outlook * Ability to learn and utilize new computer systems * Experience in Banner highly desirable * Ability to work under deadlines * Ability to maintain confidentiality * Good verbal and written communication skills; bilingual - Spanish speaker, a definite plus * Ability to manage conflict with students, parents and other customers * Professional demeanor Education Requirements: * Two years college preferred * High School Graduate or equivalent required * Knowledge or experience in a business office environment * Familiarity and concurrence with Concordia's mission and philosophy Compensation and Benefits: (FULL-TIME) Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following: * Health, Dental, and Vision Insurance * Flexible Spending Account (FSA) and/or Health Savings Account (HSA) * Disability and Survivor Plan (Basic Life Insurance) * Employee Assistance Program (EAP) * Retirement Pension Plan * Retirement 403(b) Savings Plan * Supplemental Life Insurance * Accidental Death and Dismemberment Insurance * Accident Insurance * Critical Illness Insurance * Tuition benefits (available for employees and their qualified dependents) Application Information: Interested individuals should include a cover letter, resume and references with their online application. Review of applications will begin immediately and the posting will close once a successful candidate is identified. Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation. Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs. About Concordia University Chicago: Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Concordia University Chicago has been recognized as a College of Distinction since 2010, and is consistently ranked among the Best Regional Universities-Midwest by U.S. News & World Report. For more than a decade, combined undergraduate and graduate enrollment has exceeded 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more about our commitment to higher education, rooted in the Gospel, at CUChicago.edu. Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church - Missouri Synod, as it forms students for vocations in church, family, and the world.

the highest level of customer service to all University constituents; this would include, but is not limited to, investigating and resolving queries as it pertains to students, parents, faculty, and staff. Position is also accountable for executing and consistently improving the processes and procedures earlier established for the department. Additionally, this representative is responsible for the third-party vendor billing for the department. This position reports directly to the Senior Director of Student Business Services and is located in River Forest, IL. Responsibilities/Duties: Answer incoming phone calls, assist walk-in students/parents. Reply to voicemail messages and student accounts or individual emails in a timely manner. The primary responsibility of the Student Account Representative is to provide the highest level of customer service to ALL University constituents. This would include, but is not limited to: students, parents, faculty and staff. The student Account Representative is responsible for investigating and resolving customer queries as needed. The Student Account Representative will monitor student accounts for non-payments, delayed payments and other irregularities. After identifying any such situations, the Business Account Representative will follow up with students, as directed by the director or Associate Director of Business Services. The Student Account Representative will maintain payment plans established either internally or through our 3rd party vendor, and any supplementary tasks this entails. The Student Account Representative is in charge of sending bills to all students and vendors alike as well as providing reimbursement letters to students as requested. The Student Account Representative will assume the duties and responsibilities of the Cashier, when necessary and as requested by the Bursar which includes the following functions: ensure the proper application of payments to accounts be responsible for all cash and cash-like transactions made in Student Business Services verify that assets are deposited to the appropriate bank accounts safeguard the proper reporting in the University's general ledger provide assistance to the University's Accounting Department, related to Accounts Receivable and Bank Account Reconciliations, on an as needed basis The Student Account Representative is accountable for safeguarding the assets of the university at a very high level. Perform other duties, as assigned - this includes but is not limited to Jump Start orientations or other student orientations that require evening or weekend hours of work. Perform all duties assigned within the approved policies and procedures of Concordia University's Board of Regents and appropriate administrative officers, as stated in the documents contained in the Administrative Policy and Procedures Manual, as they are updated from time to time. Skill Sets: Knowledge of Microsoft Office - Excel, Word and Outlook Ability to learn and utilize new computer systems Experience in Banner highly desirable Ability to work under deadlines Ability to maintain confidentiality Good verbal and written communication skills; bilingual - Spanish speaker, a definite plus Ability to manage conflict with students, parents and other customers Professional demeanor Education Requirements: Two years college preferred High School Graduate or equivalent required Knowledge or experience in a business office environment Familiarity and concurrence with Concordia's mission and philosophy Compensation and Benefits: (FULL-TIME) Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following: Health, Dental, and Vision Insurance Flexible Spending Account (FSA) and/or Health Savings Account (HSA) Disability and Survivor Plan (Basic Life Insurance) Employee Assistance Program (EAP) Retirement Pension Plan Retirement 403(b) Savings Plan Supplemental Life Insurance Accidental Death and Dismemberment Insurance Accident Insurance Critical Illness Insurance Tuition benefits (available for employees and their qualified dependents) Application Information: Interested individuals should include a cover letter, resume and references with their online application. Review of applications will begin immediately and the posting will close once a successful candidate is identified. Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation. Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs. About Concordia University Chicago: Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Concordia University Chicago has been recognized as a College of Distinction since 2010, and is consistently ranked among the Best Regional Universities-Midwest by U.S. News & World Report. For more than a decade, combined undergraduate and graduate enrollment has exceeded 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more about our commitment to higher education, rooted in the Gospel, at CUChicago.edu. Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church - Missouri Synod, as it forms students for vocations in church, family, and the world.

Job Description the highest level of customer service to all University constituents; this would include, but is not limited to, investigating and resolving queries as it pertains to students, parents, faculty, and staff. Position is also accountable for executing and consistently improving the processes and procedures earlier established for the department. Additionally, this representative is responsible for the third-party vendor billing for the department. This position reports directly to the Senior Director of Student Business Services and is located in River Forest, IL. Responsibilities/Duties: Answer incoming phone calls, assist walk-in students/parents. Reply to voicemail messages and student accounts or individual emails in a timely manner. The primary responsibility of the Student Account Representative is to provide the highest level of customer service to ALL University constituents. This would include, but is not limited to: students, parents, faculty and staff. The student Account Representative is responsible for investigating and resolving customer queries as needed. The Student Account Representative will monitor student accounts for non-payments, delayed payments and other irregularities. After identifying any such situations, the Business Account Representative will follow up with students, as directed by the director or Associate Director of Business Services. The Student Account Representative will maintain payment plans established either internally or through our 3rd party vendor, and any supplementary tasks this entails. The Student Account Representative is in charge of sending bills to all students and vendors alike as well as providing reimbursement letters to students as requested. The Student Account Representative will assume the duties and responsibilities of the Cashier, when necessary and as requested by the Bursar which includes the following functions: ensure the proper application of payments to accounts be responsible for all cash and cash-like transactions made in Student Business Services verify that assets are deposited to the appropriate bank accounts safeguard the proper reporting in the University's general ledger provide assistance to the University's Accounting Department, related to Accounts Receivable and Bank Account Reconciliations, on an as needed basis The Student Account Representative is accountable for safeguarding the assets of the university at a very high level. Perform other duties, as assigned - this includes but is not limited to Jump Start orientations or other student orientations that require evening or weekend hours of work. Perform all duties assigned within the approved policies and procedures of Concordia University's Board of Regents and appropriate administrative officers, as stated in the documents contained in the Administrative Policy and Procedures Manual, as they are updated from time to time. Skill Sets: Knowledge of Microsoft Office - Excel, Word and Outlook Ability to learn and utilize new computer systems Experience in Banner highly desirable Ability to work under deadlines Ability to maintain confidentiality Good verbal and written communication skills; bilingual - Spanish speaker, a definite plus Ability to manage conflict with students, parents and other customers Professional demeanor Education Requirements: Two years college preferred High School Graduate or equivalent required Knowledge or experience in a business office environment Familiarity and concurrence with Concordia's mission and philosophy Compensation and Benefits: (FULL-TIME) Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following: Health, Dental, and Vision Insurance Flexible Spending Account (FSA) and/or Health Savings Account (HSA) Disability and Survivor Plan (Basic Life Insurance) Employee Assistance Program (EAP) Retirement Pension Plan Retirement 403(b) Savings Plan Supplemental Life Insurance Accidental Death and Dismemberment Insurance Accident Insurance Critical Illness Insurance Tuition benefits (available for employees and their qualified dependents) Application Information: Interested individuals should include a cover letter, resume and references with their online application. Review of applications will begin immediately and the posting will close once a successful candidate is identified. Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation. Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs. About Concordia University Chicago: Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Concordia University Chicago has been recognized as a College of Distinction since 2010, and is consistently ranked among the Best Regional Universities-Midwest by U.S. News & World Report. For more than a decade, combined undergraduate and graduate enrollment has exceeded 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more about our commitment to higher education, rooted in the Gospel, at CUChicago.edu. Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church - Missouri Synod, as it forms students for vocations in church, family, and the world. Job Posted by ApplicantPro

Title: Billing Specialist Department Org: Patient Financial Services - 108870 Employee Classification: B5 - Unclass Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 800am End Time: 430pm Posted Salary: $20.19 - $23.75 Float: False Rotate: False On Call: False Travel: False Weekend/Holiday: False Job Description: To ensure the financial stability and lawfulness of the University of Toledo Medical Center by submitting timely and accurate billings for hospital services in compliance with Federal, State, local and private regulations. Follow up on all accounts until paid in full or until the account balance becomes private pay. To provide knowledge and professional customer service to patients, guarantors and third party payers by assisting with questions and concerns relating to patient account billing. Minimum Qualifications: 1. Associates Degree in business or related field required; or 5-10 years hospital billing experience in lieu of degree. (PFS employee's currently holding a billing specialist position at UTMC will be grandfathered). 2. Two years medical billing experience in a healthcare setting required. 3. Demonstrated knowledge of medical terminology as would normally be obtained through successful completion of a medical terminology course. 4. Superior verbal and written communication skills. Utilizes effective communication to provide excellent customer service. 5. Knowledge of UB04 Billing Form. 6. Demonstrated knowledge in ICD-9, ICD-10 and CPT-4 coding. 7. Ability to quickly learn to bill specific financial classes/payers. 8. Actively participates in performance improvement activities as it relates to job duties. 9. Strong interpersonal/client relation skills and the ability to work effectively with a wide range of customers in a diverse environment. 10. Working knowledge and understanding of the laws governing billing and collection practices required. 11. Must have prior experience with Excel, and Word. 12. Ability to work independently, prioritize and complete tasks within established timeframes. Preferred Qualifications: 1. Knowledge of revenue cycle procedures. 2. Experience with a variety of hospital patient accounting, billing, and contract management systems preferred. 3. McKesson STAR knowledge preferred. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Title: Billing Specialist Department Org: Patient Financial Services - 108870 Employee Classification: B5 - Unclass Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 800am End Time: 430pm Posted Salary: Starting at $21.21 Float: False Rotate: False On Call: False Travel: False Weekend/Holiday: False Job Description: To ensure the financial stability and lawfulness of the University of Toledo Medical Center by submitting timely and accurate billings for hospital services in compliance with Federal, State, local and private regulations. Follow up on all accounts until paid in full or until the account balance becomes private pay. To provide knowledge and professional customer service to patients, guarantors and third party payers by assisting with questions and concerns relating to patient account billing. Minimum Qualifications: 1. Associates Degree in business or related field required; or 5-10 years hospital billing experience in lieu of degree. (PFS employee's currently holding a billing specialist position at UTMC will be grandfathered). 2. Two years medical billing experience in a healthcare setting required. 3. Demonstrated knowledge of medical terminology as would normally be obtained through successful completion of a medical terminology course. 4. Superior verbal and written communication skills. Utilizes effective communication to provide excellent customer service. 5. Knowledge of UB04 Billing Form. 6. Demonstrated knowledge in ICD-9, ICD-10 and CPT-4 coding. 7. Ability to quickly learn to bill specific financial classes/payers. 8. Actively participates in performance improvement activities as it relates to job duties. 9. Strong interpersonal/client relation skills and the ability to work effectively with a wide range of customers in a diverse environment. 10. Working knowledge and understanding of the laws governing billing and collection practices required. 11. Must have prior experience with Excel, and Word. 12. Ability to work independently, prioritize and complete tasks within established timeframes. Preferred Qualifications: 1. Knowledge of revenue cycle procedures. 2. Experience with a variety of hospital patient accounting, billing, and contract management systems preferred. 3. EPIC knowledge/experience preferred. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

About the Opportunity The Student Account Representative serves as a frontline representative for the Office of Student Financial Services (SFS), delivering exceptional service to students, families, faculty, staff, and third-party stakeholders on all matters related to student accounts. Operating across in-person, phone, and digital channels, this role combines expert customer service with critical operational responsibilities to ensure seamless account management and customer satisfaction. In addition to customer service, the student account representative is responsible for timely, accurate, and compliant payment processing and reconciliation, and may assist with cyclical special projects, committee work, or other duties as assigned. This position requires both technical aptitude and interpersonal excellence-blending systems expertise with the ability to translate complex financial information into clear, actionable guidance for diverse audiences. KEY RESPONSIBILITIES & ACCOUNTABILITIES Customer Service Deliver frontline support across all channels-ServiceNow cases, phone, virtual appointments, and in-person-serving as primary contact for students, families, and stakeholders seeking account information or issue resolution. Provide expert guidance on account status, billing activity, transaction history, payment options, financing alternatives, departmental policies, and available resources. Maintain comprehensive documentation of all customer interactions in accordance with privacy standards and university protocols. Resolve complex account issues through proactive research and cross-functional collaboration with Financial Aid, NUSHP, Registrar, Residential Life, Academic Departments, and other university partners. Student Account Management Execute account transactions including adjustments, forms, and payment requests with precision, ensuring full compliance with departmental procedures and regulatory requirements. Conduct thorough account audits to verify data accuracy, identify discrepancies, and proactively pursue missing or erroneous information. Escalate complex cases by routing accounts to appropriate internal specialists when advanced review or specialized expertise is required. Investigate payment discrepancies to identify, document, and resolve missing or misapplied payments efficiently. Payment Processing Process financial transactions including student payments, account adjustments, and refunds in strict accordance with university policies and established financial controls. Verify and reconcile payments across institutional systems to ensure accurate posting and regulatory compliance. Manage diverse payment sources by accurately identifying and supporting transactions from students, families, scholarship organizations, 529 plan providers, external sponsors, and other third-party payors. Special Projects & Strategic Initiatives Represent Student Accounts by serving on interdepartmental committees, university working groups, and cross-functional teams to advance institutional priorities. Support student-facing programs including new student orientations, financial literacy workshops, recruitment events, and advising sessions. Contribute to cyclical projects, targeted campaigns, and operational efforts designed to address evolving service needs and peak-period demands. Adapt to emerging priorities by taking on additional responsibilities as assigned. MINIMUM QUALIFICATIONS High School Diploma required; Associate degree preferred. Customer service experience required, preferably in higher education, financial services, or professional office environment. One year experience in higher education student accounts or bursar's office strongly preferred. Proficiency in Microsoft Word and Excel required. Experience with ServiceNow and Banner systems preferred. Strong communication skills with ability to explain complex financial information clearly. Demonstrated cultural competency working with diverse populations. Excellent organizational abilities with attention to detail and accuracy. Ability to manage multiple priorities simultaneously while maintaining service quality and compliance standards. Position Type Enrollment Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 105H Expected Hiring Range: $20.47 - $28.14 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.