As a Senior Operations Associate in Enterprise Payment Operations you will oversee and lead a team that executes activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Authentication Services (WAS) is responsible for wire initiation and approval on behalf of our customers and internal lines of business.
Summary of Responsibilities
Responsible for leadership activities amongst their site for 6-8 associates
Actively develop, manage and coach direct reports on a daily basis
Works with horizontal partner groups to drive process change and problem solve complex issues
Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency
Ability to work in a rapidly changing environment where priorities may shift immediately
Identifies and proposes process enhancements within the team or department. May serve as a representative for a specific product/process on cross-functional and multi-location projects
Acts to ensure all service levels are met/exceeded
Manages department's audit remediation efforts including establishing controls and securing approvals
Assists operations in executing department's business continuity tasks during Disaster Recovery
Performs periodic self-audits to ensure compliance with internal and external procedures/regulatory requirements
Leadership Expectations
Connect personally, listen, and care in the moments that matter
Foster an environment of trust, collaboration, and belonging
Lead with heart, humility, and authenticity
Hold a high bar for talent and performance
Lead through change with candor and optimism
Appreciate, reward, and elevate great performance
Location: This role is an essential position and requires on site attendance. Associates are expected to be onsite Tuesdays, Wednesdays and Thursdays. Associates work at home Mondays and Fridays.
Schedule
Monday - Friday 9:00am - 5:30pm EST
Basic Qualifications
High School diploma, GED, or equivalent experience
At least 1 year of coaching, mentoring or people leadership experience
At least 3 years of experience working in the banking or the financial industry
At least 2 years of experience using Microsoft Office or Google Suite
Preferred Qualifications
At least 2 years of people management experience
At least 2 years of process management experience
At least 2 years of wire operations experience
At least 2 years of banking operations experience
At least 2 years of operational risk management experience
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $80,800 - $92,200 for Sr. Ops Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$80.8k-92.2k yearly Auto-Apply 2d ago
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Quant Analytics Associate- Regulatory Operations
Jpmorgan Chase & Co 4.8
Columbus, OH jobs
JobID: 210689130 JobSchedule: Full time JobShift: : Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team! Dive into data analysis, support diverse Lines of Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Quant Analytics Associate- Regulatory Operations in Remediations & Corrections, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service.
Job responsibilities
* Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps.
* Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data.
* Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review.
* Automate repetitive analytics steps across cases using SAS macros and other relevant tools.
* Develop and apply analytics skills to deliver best-in-class solutions for customer issue treatment.
Required qualifications, capabilities, and skills
* Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting and capability to learn and work with tools such as SAS, SQL, Python, or R.
* Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues.
* Excellent attention to detail and commitment to accuracy.
* Ability to communicate complex findings clearly to both technical and non-technical stakeholders.
* Experience working in a fast-paced, deadline-driven environment and ability to work collaboratively across multiple teams and lines of business.
* High level of motivation and initiative and strong organizational and time management skills.
* Commitment to delivering exceptional customer service.
Preferred qualifications, capabilities, and skills
* Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)
* Proficiency in data analysis tools and techniques (e.g., SAS, SQL, Python, R).
$71k-95k yearly est. Auto-Apply 49d ago
Quant Analytics Associate- Regulatory Operations
Jpmorganchase 4.8
Columbus, OH jobs
Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team! Dive into data analysis, support diverse Lines of Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Quant Analytics Associate- Regulatory Operations in Remediations & Corrections, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service.
Job responsibilities
Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps.
Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data.
Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review.
Automate repetitive analytics steps across cases using SAS macros and other relevant tools.
Develop and apply analytics skills to deliver best-in-class solutions for customer issue treatment.
Required qualifications, capabilities, and skills
Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting and capability to learn and work with tools such as SAS, SQL, Python, or R.
Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues.
Excellent attention to detail and commitment to accuracy.
Ability to communicate complex findings clearly to both technical and non-technical stakeholders.
Experience working in a fast-paced, deadline-driven environment and ability to work collaboratively across multiple teams and lines of business.
High level of motivation and initiative and strong organizational and time management skills.
Commitment to delivering exceptional customer service.
Preferred qualifications, capabilities, and skills
Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)
Proficiency in data analysis tools and techniques (e.g., SAS, SQL, Python, R).
$71k-95k yearly est. Auto-Apply 49d ago
Quant Analytics Associate- Regulatory Operations
Jpmorgan Chase 4.8
Columbus, OH jobs
Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team! Dive into data analysis, support diverse Lines of Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Quant Analytics Associate- Regulatory Operations in Remediations & Corrections, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service.
**Job responsibilities**
+ Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps.
+ Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data.
+ Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review.
+ Automate repetitive analytics steps across cases using SAS macros and other relevant tools.
+ Develop and apply analytics skills to deliver best-in-class solutions for customer issue treatment.
**Required qualifications, capabilities, and skills**
+ Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting and capability to learn and work with tools such as SAS, SQL, Python, or R.
+ Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues.
+ Excellent attention to detail and commitment to accuracy.
+ Ability to communicate complex findings clearly to both technical and non-technical stakeholders.
+ Experience working in a fast-paced, deadline-driven environment and ability to work collaboratively across multiple teams and lines of business.
+ High level of motivation and initiative and strong organizational and time management skills.
+ Commitment to delivering exceptional customer service.
**Preferred qualifications, capabilities, and skills**
+ Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)
+ Proficiency in data analysis tools and techniques (e.g., SAS, SQL, Python, R).
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
$71k-95k yearly est. 48d ago
Work from Home Empower Dealer Success (EDS) Principal Ops Coordinator
Capital One 4.7
Columbus, OH jobs
Due to the amazing growth and future projections of the Navigator Platform and the need to invest in ICONIC service for our valuable dealer partners, we are looking to backfill an open Principal Coordinator role. We are offering eligible agents an opportunity to become part of the Dealer Advocacy Team. A Dealer Advocacy Team Principal Coordinator manages inventory and activation escalations, aging cases, SLAs, and product/process roadblocks and improvements.
**Responsibilities:**
+ Execute end to end Escalation management - investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement
+ Respond promptly and professionally to internal and external customers
+ Perform pilot testing and active feedback for new business initiatives and updates
+ Apply effective time management skills to manage daily workload and escalations through effective Slack channel and email management, Tableau dashboard/s monitoring/action cycle, collaboration with peers/product/tech.
+ Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types
+ Establish and foster relationships with EDS vendors - web hosts and inventory aggregators
+ Investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement
+ Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners
+ Responsible for continuous improvement of job knowledge by exercising active listening and engagement
+ Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
+ Participate in special projects and ad hoc requests as needed
+ Participate in and own daily team responsibilities
**Work from Home Technology Requirements**
+ Secure home office environment that is free from background noise and distractions
+ Reliable private internet connection that is not supplied via cellular data or hotspot is required
+ A private network that is password protected where you have ownership or line of site sight to every device on the network
+ Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
+ Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
+ ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
+ To validate ISP speeds from a Chrome browser, go to *************** type Speed Test and run from the Google landing page
+ Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
**Work from Home Location Requirements**
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
**Job Level:** **Principal Coordinator**
**Basic Qualifications:**
+ High School Diploma, GED, or Equivalent Certification
+ At least 3 years of Customer service or Call Center experience
+ At least 2 years of experience in auto finance
+ At least 1 year of experience using Google Suite or Microsoft Office
**Preferred Qualifications:**
+ At least 3 years of experience in auto finance
+ At least 2 years of experience in Process Management
+ PMP, Lean, Agile or Six Sigma certification
**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor
Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$56.8k-64.8k yearly 12d ago
Senior Product Associate - Claims and Disputes Fraud Operations
Jpmorganchase 4.8
Columbus, OH jobs
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile
Excellent written, visual, and verbal communication skills
Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
Developing knowledge of data analytics and data literacy
Direct experience in check fraud prevention and management
Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment
Preferred qualifications, capabilities, and skills
Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in HR Employee Development & Performance (ED&P), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.
Job responsibilities
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
Adapt and evolve the product-line control framework to address cross-product priorities, optimize sequencing, and manage trade-offs
Oversee business operations to ensure product lines adhere to robust control standards while accelerating time to market
Serve as a subject matter expert to Product Managers, ensuring compliance with regulatory, legal, and industry requirements
Represent the business in partnership with Control Management, providing insights into business roadmaps and addressing control and process-related inquiries
Manage the AI/ML inventory, ensuring operational processes meet evolving control standards and are updated as technology advances
Lead the automation of manual operational reporting and related processes to improve efficiency
Develop control-related training materials to educate and advise product and partner teams, leveraging Learn and Performance processes
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in program management, performance optimization, or related fields
Proven ability to manage and implement operational effectiveness initiatives
Proven ability to operate within the product development life cycle and agile methodologies
Demonstrated success in managing and executing operational effectiveness initiatives
Strong understanding of risk management frameworks, industry standards, and financial industry regulatory requirements
Exceptional analytical and problem-solving skills, with a keen attention to detail
Excellent time management and organizational skills, with the ability to prioritize and manage multiple assignments simultaneously
Proven ability to build strong relationships and collaborate effectively across cross-functional teams and stakeholders
Proficiency in leveraging data and analytics to inform decisions, measure outcomes, and drive continuous improvement
Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities
Preferred qualifications, capabilities, and skills
Familiarity with relevant technologies, tools, or platforms (such as AI/ML, automation, or portfolio management software) is a plus
In-depth knowledge of operations, reporting, and business analysis best practices
Experience driving process improvement initiatives with a strong focus on risk management and control frameworks
Proficiency in leveraging automation and data analytics tools to optimize business processes while being skilled at synthesizing complex information and presenting it in a clear, concise manner
Outstanding verbal and written communication skills, with the ability to engage executive and cross-functional audiences effectively
Highly adaptable and flexible, with the ability to thrive in fast-paced and evolving environments
Commitment to ongoing professional development and staying current with industry trends and best practices
$104k-138k yearly est. Auto-Apply 60d+ ago
Senior Product Associate - Claims and Disputes Fraud Operations
Jpmorgan Chase 4.8
Columbus, OH jobs
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
**Job responsibilities**
+ Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
+ Considers and plans for upstream and downstream implications of new product features on the overall product experience
+ Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
+ Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
+ Writes the requirements, epics, and user stories to support product development
+ Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
+ Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume
**Required qualifications, capabilities, and skills**
+ 2+ years of experience or equivalent expertise in product management or a relevant domain area
+ Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile
+ Excellent written, visual, and verbal communication skills
+ Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
+ Developing knowledge of data analytics and data literacy
+ Direct experience in check fraud prevention and management
+ Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment
**Preferred qualifications, capabilities, and skills**
+ Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in HR Employee Development & Performance (ED&P), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.
**Job responsibilities**
+ Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
+ Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
+ Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
+ Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
+ Adapt and evolve the product-line control framework to address cross-product priorities, optimize sequencing, and manage trade-offs
+ Oversee business operations to ensure product lines adhere to robust control standards while accelerating time to market
+ Serve as a subject matter expert to Product Managers, ensuring compliance with regulatory, legal, and industry requirements
+ Represent the business in partnership with Control Management, providing insights into business roadmaps and addressing control and process-related inquiries
+ Manage the AI/ML inventory, ensuring operational processes meet evolving control standards and are updated as technology advances
+ Lead the automation of manual operational reporting and related processes to improve efficiency
+ Develop control-related training materials to educate and advise product and partner teams, leveraging Learn and Performance processes
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in program management, performance optimization, or related fields
+ Proven ability to manage and implement operational effectiveness initiatives
+ Proven ability to operate within the product development life cycle and agile methodologies
+ Demonstrated success in managing and executing operational effectiveness initiatives
+ Strong understanding of risk management frameworks, industry standards, and financial industry regulatory requirements
+ Exceptional analytical and problem-solving skills, with a keen attention to detail
+ Excellent time management and organizational skills, with the ability to prioritize and manage multiple assignments simultaneously
+ Proven ability to build strong relationships and collaborate effectively across cross-functional teams and stakeholders
+ Proficiency in leveraging data and analytics to inform decisions, measure outcomes, and drive continuous improvement
+ Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities
**Preferred qualifications, capabilities, and skills**
+ Familiarity with relevant technologies, tools, or platforms (such as AI/ML, automation, or portfolio management software) is a plus
+ In-depth knowledge of operations, reporting, and business analysis best practices
+ Experience driving process improvement initiatives with a strong focus on risk management and control frameworks
+ Proficiency in leveraging automation and data analytics tools to optimize business processes while being skilled at synthesizing complex information and presenting it in a clear, concise manner
+ Outstanding verbal and written communication skills, with the ability to engage executive and cross-functional audiences effectively
+ Highly adaptable and flexible, with the ability to thrive in fast-paced and evolving environments
+ Commitment to ongoing professional development and staying current with industry trends and best practices
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
$104k-138k yearly est. 60d+ ago
Work from Home Empower Dealer Success (EDS) Principal Ops Coordinator
Capital One 4.7
Plano, TX jobs
Due to the amazing growth and future projections of the Navigator Platform and the need to invest in ICONIC service for our valuable dealer partners, we are looking to backfill an open Principal Coordinator role. We are offering eligible agents an opportunity to become part of the Dealer Advocacy Team. A Dealer Advocacy Team Principal Coordinator manages inventory and activation escalations, aging cases, SLAs, and product/process roadblocks and improvements.
Responsibilities:
Execute end to end Escalation management - investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement
Respond promptly and professionally to internal and external customers
Perform pilot testing and active feedback for new business initiatives and updates
Apply effective time management skills to manage daily workload and escalations through effective Slack channel and email management, Tableau dashboard/s monitoring/action cycle, collaboration with peers/product/tech.
Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types
Establish and foster relationships with EDS vendors - web hosts and inventory aggregators
Investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement
Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners
Responsible for continuous improvement of job knowledge by exercising active listening and engagement
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Participate in special projects and ad hoc requests as needed
Participate in and own daily team responsibilities
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to *************** type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
Job Level: Principal Coordinator
Basic Qualifications:
High School Diploma, GED, or Equivalent Certification
At least 3 years of Customer service or Call Center experience
At least 2 years of experience in auto finance
At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications:
At least 3 years of experience in auto finance
At least 2 years of experience in Process Management
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor
Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the SBA Closing Specialist is responsible for managing the loan processing/closing process, from loan approval through booking and funding for SBA 7 (a), Express, and 504 government guaranteed loans. This includes working directly with and leading the coordination of SBA client borrowers, SBA Specialist, Assistants, internal staff, closing attorney firm, and applicable third parties (i.e. insurance companies) as required. The scope includes the collection, review, and approval of required documents, in addition to performing searches, preparing flood review packages, overseeing collateral perfection, and confirming satisfaction of equity requirements. Will be responsible for resolving any issues that come up during the closing process.
Primary Responsibilities
Reviews approved loan packages received from Underwriting to include credit memos, commitment letters, terms and conditions to ensure critical components have been provided by the lending officer for the documentation process
Manages the most complex transactions, requiring a high degree of autonomy and the ability to draw upon expertise and knowledge in the SBA documentation process
Accurately and quickly determines documentation requirements based on SBA SOP and Regions Credit Policy guidance
Creates and maintains the closing checklist
Trains and mentors more junior team members
Monitors Closing Team Portfolio for assignments and peer reviews
Coordinates and leads communications with the borrower, SBA Specialist, Assistants, internal staff, and closing attorneys
Sets up third party engagements commensurate with credit approval, including but not limited to attorneys, real estate and business appraisers, etc.
Identifies, requests, and reviews critical documents related to entity searches, UCC searches, flood determinations, construction financing, and other required supporting documentation and has authority to resolve key issues related to these pieces
Submits applications through the appropriate SBA systems (ETran and SBA One) for guaranty authorizations
Prepares various loan documents for closing
Prepares or coordinates the preparation of legal documents in response to issues discovered during the closing process to mitigate risks associated with SBA or Regions Program requirements
Confirms satisfaction of loan approval terms and equity requirements prior to closing
Ensures post-closing booking, funding, and title searches are properly administered and documented
Independently monitors loan packages throughout the process to identify potential risks related to the effective and efficient processing of the loan and to protect the Bank's interests
Maintains currency with SBA SOP requirements, procedures, and changes
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Six (6) years of SBA closing experience and knowledge of SBA loan program requirements or equivalent work experience
Advanced commercial credit knowledge including loan closing, legal documentation, construction financing, and exceptions
Expertise in reviewing insurance, title work, surveys, collateral, lien filings, appraisals, construction due diligence, and environmental reports
Experience working with commercial sales associates, underwriters, paralenders, insurance firms, and attorneys
Expertise in use of computers, Microsoft Office (Excel, Word, Outlook)
Experience with commercial loan systems
Preferences
Advanced knowledge of SBA's SOP requirements and regulations with ability to work on the most complex loan files
Specialized training in title, real estate, government programs (SBA), and specialized lending programs
Experience with nCino and/or related Salesforce platforms
Experience with SBA systems (ETran, SBA One, TSOFT)
Experience with LaserPro
Bachelor's degree or certification as a paralegal
Skills and Competencies
Demonstrated strong verbal and written communication skills for the purpose of explaining the loan closing process, exceptions and associated legal documentation to internal/external clients and appropriate counsel
Strong communication and interpersonal skills
Strong organizational skills and the ability to handle multiple tasks under tight time constraints
If located within the Birmingham metro area, in office expectations will be Monday-Thursday. Opportunity could be remote if located outside of Birmingham.
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$67,250.00 USD
Median:
$84,970.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
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Location DetailsRiverchase Complex North BuildingLocation:Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
$27k-34k yearly est. Auto-Apply 23d ago
2026 Business Transformation Internship - Emerging Talent Summer Experience Program
Jpmorgan Chase & Co 4.8
Columbus, OH jobs
JobID: 210693981 JobSchedule: Full time JobShift: : Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office.
As a 2025 Emerging Talent Summer Experience Intern in JPMorganChase, you will be offered variety, growth, and a great introduction to a range of projects and tasks. You will work with our industry experts to improve processes and identify opportunities that support our legal global businesses.
The program is designed to provide a fixed-term on the job experience, and you will be expected to be available to work full time, starting from early June 2026 and for a period of up to 10 weeks.
Job responsibilities
* Provides general administrative support on key departmental day-to-day tasks such as document management, team governance, data maintenance and reporting
* Actively participates in projects from starting point up to completion and provides support to tasks relating to process documentation, automation, and simplification
Required qualifications, capabilities, and skills
* Fluency in English
* Strong organization skills and attention to detail
* Good communicator
* Ability to manage internal and external requests
* Able to prioritize and multi-task
* Pursuing a Bachelor's Degree
Preferred qualifications, capabilities, and skills
* Demonstrated interest in Business Administration, Management, or Governance
We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.
$32k-40k yearly est. Auto-Apply 38d ago
2026 Business Transformation Internship - Emerging Talent Summer Experience Program
Jpmorganchase 4.8
Columbus, OH jobs
Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office.
As a 2025 Emerging Talent Summer Experience Intern in JPMorganChase, you will be offered variety, growth, and a great introduction to a range of projects and tasks. You will work with our industry experts to improve processes and identify opportunities that support our legal global businesses.
The program is designed to provide a fixed-term on the job experience, and you will be expected to be available to work full time, starting from early June 2026 and for a period of up to 10 weeks.
Job responsibilities
Provides general administrative support on key departmental day-to-day tasks such as document management, team governance, data maintenance and reporting
Actively participates in projects from starting point up to completion and provides support to tasks relating to process documentation, automation, and simplification
Required qualifications, capabilities, and skills
Fluency in English
Strong organization skills and attention to detail
Good communicator
Ability to manage internal and external requests
Able to prioritize and multi-task
Pursuing a Bachelor's Degree
Preferred qualifications, capabilities, and skills
Demonstrated interest in Business Administration, Management, or Governance
We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.
$32k-40k yearly est. Auto-Apply 38d ago
2026 Business Transformation Internship - Emerging Talent Summer Experience Program
Jpmorgan Chase 4.8
Columbus, OH jobs
Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office.
As a 2025 Emerging Talent Summer Experience Intern in JPMorganChase, you will be offered variety, growth, and a great introduction to a range of projects and tasks. You will work with our industry experts to improve processes and identify opportunities that support our legal global businesses.
The program is designed to provide a fixed-term on the job experience, and you will be expected to be available to work full time, starting from early June 2026 and for a period of up to 10 weeks.
**Job responsibilities**
+ Provides general administrative support on key departmental day-to-day tasks such as document management, team governance, data maintenance and reporting
+ Actively participates in projects from starting point up to completion and provides support to tasks relating to process documentation, automation, and simplification
**Required qualifications, capabilities, and skills**
+ Fluency in English
+ Strong organization skills and attention to detail
+ Good communicator
+ Ability to manage internal and external requests
+ Able to prioritize and multi-task
+ Pursuing a Bachelor's Degree
**Preferred qualifications, capabilities, and skills**
+ Demonstrated interest in Business Administration, Management, or Governance
We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
$32k-40k yearly est. 36d ago
Operations Depository Trust Company (DTC) Settlement Analyst
Keybank 4.4
Brooklyn, OH jobs
The Operations Depository Trust Company (DTC) Settlement Analyst is responsible for the accurate and timely settlement of equity, fixed income, repo, options, swaps and futures trades, both US and global, for accounts on the Global Plus system.
Provides support to department Manager, Section Manager, and Associates to ensure the proper entry, confirmation, settlement, and trade resolution for all facets of Equity and Fixed Income Trading. The individual will assist and support Investment/Trust professionals in a Trust and Investment Management environment. Additionally, an Analyst researches and resolves reconciling exceptions within set time standards and assists management in making improvements from a manual to an automated environment within this diverse, fast-paced and ever-changing environment.
Essential Functions:
Support DTC Settlement:
Deliver out sales of securities through the Depository Trust Company according to industry and department deadlines.
Settle purchases of securities through the Depository Trust Company according to industry and department deadlines.
Resolve settlement problems and issues through analysis and collaboration with both internal and external parties.
Balance trade settlement activity through DTC according to department deadlines.
Perform the net settlement process with DTC according to department and industry deadlines.
Responsible for developing and maintaining relationships with multiple stakeholders, including external clients, line of business partners, investment managers, and operations personnel
Research and resolve issues as they arise
Take a leadership role in operational projects and client requests
Update and maintain policies and procedures
Perform quality control review on team members' work
Provide training for new employees and daily guidance to other analysts as assigned by Section Manager
Research and resolve trade exceptions and failed trades through coordination and follow-up with investment managers and/or brokers and other Investment Ops areas on a timely basis
Ability to identify issues and effectively research and resolve problems, including definition of root cause
Act as a back-up to other team members
Support team with approvals, reversals, and end of day activities
Ability to handle multiple tasks at the same time, and meet tight trading deadlines
Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice
Comply with all KeyBank policies and procedures, including always acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key
Additional Functions
Participate in Business Reviews and Continuous Improvement initiatives
Provide problem solving ability as well as support to others with problem solving
Provide proactive client service
Work in a team environment and implement continuous improvement initiatives to increase quality, speed and productivity within the department
Education
Bachelor's degree in Accounting, Finance or business-related area or equivalent work experience
Work Experience
Bachelor's Degree or equivalent work experience
0+ years minimum experience in the financial services industry (could include internships, involvement in school programs, etc.)
Investment Operations experience, preferred
Experience working with Microsoft Office Products (Excel, Word) required
Basic - Intermediate Excel skills required (VLOOKUP's, Subtotals, etc.)
Skills
Trade Settlement Execution: Ensures accurate and timely settlement of equity, fixed income, repo, options, swaps, and futures transactions.
Exception & Break Resolution: Identifies, researches, and resolves trade exceptions, failed trades, and reconciliation breaks quickly and accurately.
Analytical Thinking: Applies strong analytical skills and attention to detail to evaluate issues, determine root causes, and recommend solutions.
Stakeholder Relationship Management: Builds effective relationships with investment managers, brokers, internal partners, and external clients to support smooth operations.
Process & Procedure Management: Updates, maintains, and follows operational policies and procedures while supporting automation and continuous improvement.
Quality Control Review: Performs reviews on team members' work to ensure accuracy, consistency, and adherence to standards.
Training & Knowledge Sharing: Trains new employees and provides daily guidance to analysts to support team development and operational excellence.
Multitasking & Deadline Management: Manages multiple priorities simultaneously and meets tight trade and settlement deadlines in a fast‑paced environment.
Client Service Orientation: Provides proactive, high‑quality service to internal and external clients, ensuring timely support and issue resolution.
Technical Proficiency: Uses Microsoft Excel (VLOOKUP's, Subtotals) and operational systems (e.g., Global Plus) to process, reconcile, and analyze trade data effectively.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
Hybrid (2+ days)
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $48,000.00 - $72,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Hybrid
$48k-72k yearly Auto-Apply 5d ago
2026 - Institutional Client Group Analyst Summer Intern
U.S. Bank 4.6
Cincinnati, OH jobs
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
U.S. Bank's ICG Analyst Development Program is a dynamic 10-week paid summer internship designed to provide students with hands-on experience in both Credit Analysis and Relationship Management within our Corporate & Commercial Banking divisions. This dual-focus internship offers a unique opportunity to develop technical skills, business acumen, and client-facing capabilities while working alongside experienced professionals across diverse industry verticals.
What You'll Do
As an intern in the ICG Analyst Development Program, you will:
Credit Analyst Responsibilities
Analyze historical financial statements and prepare reports to communicate performance and trends.
Conduct industry-specific research to support credit underwriting decisions.
Assist in the assessment of credit requests and delivery of recommendations tied to credit risk.
Collaborate with Portfolio Managers, Relationship Managers, and Credit Administration teams.
Complete a Credit Capstone project and present findings to senior executives.
Relationship Management Responsibilities
Support Relationship Managers in business development efforts, including industry research and marketing material preparation.
Maintain internal reports such as deal tracking, pipeline updates, and Salesforce dashboards.
Assist in preparing client-facing materials including pitch books and briefing memos.
Conduct in-depth company and industry research, including analysis of SEC filings (10-K/10-Q).
Coordinate with product teams to build comprehensive client presentations and ensure seamless delivery.
Training & Development
Accelerated learning through on-the-job training, mentorship, and exposure to senior executives.
Cohort-building activities including social events, volunteer days, and development workshops.
Pathway to full-time opportunities in U.S. Bank's Analyst Development Programs upon graduation.
Who We're Looking For
We seek intellectually curious, motivated self-starters with strong analytical and communication skills.
Basic Qualifications
Pursuing a bachelor's degree with a target graduation date of December 2026 or May 2027.
Coursework in finance, economics, business admin
Basic understanding of financial concepts and applications.
Ability to start the internship on June 1st, 2026.
Preferred Qualifications
GPA of 3.0 or above.
Previous corporate or investment banking experience.
Strong relationship-building and problem-solving skills.
Acute attention to detail and ability to work under pressure.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Working Model & Hours
Hybrid role: Typically three days a week in-office, with flexibility for remote work.
Interns work approximately 40 hours per week during the internship.
Internship Benefits
Meaningful, hands-on work that impacts the business.
Networking opportunities with senior leadership and peers.
Potential for full-time offer into a development program upon graduation.
Application Deadline:
Most applications close on February 13, 2026.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
$20-26.4 hourly Auto-Apply 11d ago
Funding Operations Specialist
Fifth Third Bank 4.6
Ohio jobs
About Provide:
Powered by Fifth Third, Provide empowers entrepreneurs to build their legacies. As a leader in tech-enabled financial services for aspiring and established small business owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products - enabling entrepreneurs to achieve their ownership dreams, realize financial independence, and strengthen their communities. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021, and in 2023, was named one of
Fast Company
's Most Innovative Companies. Learn more at getprovide.com, and join the conversation on LinkedIn, Instagram, and TikTok.
Our team is growing:
Provide's Operations team is looking for a bold, compassionate, and focused funding operations specialist to assist in the daily funding and boarding of commercial loans and provide operational support as it relates to the final pre-funding review of loans ready to be funded. In this role, you will focus on overseeing the tracking of projected loan fundings on a day-to-day basis, maintaining internal communication among the Provide Projects, Sales, Scaling, and Loan Operations teams, communicating wire information for authorized loan fundings internally to our bank partners, and assisting our bank partners with the loan boarding process after wires have been sent.
As a Provide and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You will be accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the risk appetites of Provide and Fifth Third Bank, you will be expected to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
A day in the life:
Manage day-to-day interaction with our bank partners, including collaborating with the Funding and Boarding team, as well as the Provide Credit, Closing, Operations, Project teams, and other partners
Maintain reports on problem loans and issues for correction
Release funding authorizations/wire instructions to our bank partners based on established timeframes
Develop and provide supporting analysis of our pipeline and portfolio using Tableau & Microsoft Excel
Contribute to asset allocation strategy and process
Track, monitor, and report on findings
Diagnose multiple conflicting data points creating delivery issues
Audit loan files to assess feasibility of funding authorization requests and communicate around any potential risks to funding in a timely manner
Communicate professionally across multiple layers of trained team members
Diagnose returned wires and solve for proper funding
Assist management in evaluating business performance, make recommendations for improvements, and measure progress
Provide feedback to Product and Engineering teams to enhance our bank partners' experience on our platform and improve operational efficiency
Create and categorize allonges in our loan files for our bank partners
Our newest teammate will have:
Bachelor's degree or equivalent work experience
Minimum 2-5 years related industry experience
Strong analytical skills, business acumen, and ability to think independently
Strong PC skills and ability to learn, use, and implement new software
Superior attention to detail and data validation
Strong written and verbal communication skills
Self-starter with the ability to organize, prioritize, and control job responsibilities
Excellent skills in Microsoft Word, Excel, and PowerPoint
Ability to work both individually and as a member of a team
Ability to train and educate others on analysis, methods, and reporting
Bonus points for:
Experience working in Tableau and banking systems, such as AFS, ACE, RWI
Proven ability to navigate between multiple operating systems and multiple laptops/PCs
Experience working with capital markets and financial crimes to ensure reduction in risk of fraudulent wire activity, i.e. Office of Foreign Assets Control (OFAC) and sanctions hits
Proven ability to work within a fast-paced funding environment
#LI-EC1
Funding Operations SpecialistTotal Base Pay Range 48,100.00 - 96,200.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Virtual, Ohio 00000
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Program Duration: May 27, 2026 - August 7, 2026
What does our Internship Program offer?
Key's Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one's full-time career to Key.
Interns are involved in a host of line of business specific projects that directly impact and benefit Key's business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key's competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice.
Job Responsibilities
Conduct data query and analysis on large data sets with manager and team support
Identify common data errors and their impact
Provide reoccurring reporting and ad hoc requests
Employ basic best practices for evaluating large data
Answer key business questions through exploration and discovery
Create simple analysis to support the production of insights into relevant business questions under general direction / supervision
Find patterns or anomalies by building out visualizations and PowerPoint presentations
Execute basic diagnostics testing under supervision (e.g. performance testing, assumption verification and impacts of limitations)
Tests, under supervision, suitability / sufficiency for approach (e.g. representativeness)
Provide input with addressing basic business/analytical problems and challenges
Qualifications
Must have completed at least two years toward a four-year, undergraduate degree program with coursework in statistics, mathematics, economics, financial engineering, data sciences, business analytics or other quantitative disciplines with an anticipated graduation in or before May of 2027
Outstanding academic achievement (minimum undergraduate 3.0 GPA)
Demonstrated leadership and teamwork from past work experience and/or extracurricular activities
Bring solid analytical, problem solving, communication and presentation skills
Proficiency in Excel and PowerPoint
Compensation and Benefits
This position is eligible to earn an hourly rate of $25 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.
KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
COMPENSATION AND BENEFITS
Please note: While a base pay range is referenced above, this position is compensated at a fixed rate of $25 hourly and is eligible to receive a $2,000 sign-on bonus.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/23/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.
#LI-Hybrid
$25 hourly Auto-Apply 60d+ ago
Legal Operations Servicing Specialist
Fifth Third Bank 4.6
Cincinnati, OH jobs
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Works both independently and within teams to assist in performing duties that are highly complex regarding legal orders that require expertise and specialized knowledge of legal terminology, the court system and various court orders. Specialists must ensure all court orders are effectively interpreted, investigated, and processed. Such legal orders include escalated, sensitive requests to be completed with extreme detail and/or escalated deadlines, in order to reduce risk of significant financial loss and reputational risks for the Bancorp.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsible for providing support for a variety of law-related activities, including performing legal research as needed in order to determine the scope of specific legal requests.
Analyze and interpret legal language within various types of legal orders to determine the scope, jurisdiction, timeframe, due date. Legal orders can include assisting with processing of escalated subpoena requests, sensitive garnishment matters, search and seizure warrants, court-controlled expenditures, freeze orders, etc.
Review legal orders for any potential risk, issue, or liability for the bank to timely and effectively escalate when needed within the guidelines established. Ability to negotiate and collaborate with others, initiate action, adapt to change, make difficult decisions while considering the risk and accept challenging assignments.
Competently and frequently communicate with Attorneys, Federal and State Agencies and Law Enforcement Personnel to effectively negotiate and comply with the scope of summons and subpoenas, provides status of the request throughout the process, request extensions when necessary and provides notification when document production may exceed cost limitations outlined in the order.
Effectively communicate with both external and internal legal counsel in order to maintain strong working relationships regarding the processing of legal orders.
Assist with developing and maintaining the training and onboarding process.
Assist supervisor by providing analytical support for key metrics, procedures, and escalated issues. Such as preparing reporting, escalated due date requests and tracking risk related items.
Accurately maintain and update files, databases, and legal tracker. Monitors case schedules and filing deadlines, such as Motions to Quash, Objections, etc. Draft correspondence to be sent to legal counsel, internal partners, and requesters.
Initiates and removes account holds; and initiates bank checks for disbursement to appropriate parties as outlined within the legal orders.
Assist with the updating and accuracy of applicable department procedures.
Effectively communicate to customers, requesters, and agencies on incoming and outgoing calls, following applicable procedures and scripting.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Bachelor's degree preferred.
Qualified in an American Bar Association approved curriculum; Earned a Certified Legal Assistant designation, passed the Paralegal Advanced Competency Examination OR 1-2 years of experience in related field.
Excellent verbal and written communication skills. Strong organizational skills.
Must demonstrate strong analytical and logical reasoning skills for problem solving.
Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint, and Outlook.
Demonstrated ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
Resourceful, flexible, high energy and assertive when negotiating terms with other firms.
Maintains a high level of confidentiality.
#LI-EG1
Legal Operations Servicing Specialist
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$52k-64k yearly est. Auto-Apply 14d ago
Legal Operations Servicing Specialist
Fifth Third Bank, N.A 4.6
Cincinnati, OH jobs
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Works both independently and within teams to assist in performing duties that are highly complex regarding legal orders that require expertise and specialized knowledge of legal terminology, the court system and various court orders. Specialists must ensure all court orders are effectively interpreted, investigated, and processed. Such legal orders include escalated, sensitive requests to be completed with extreme detail and/or escalated deadlines, in order to reduce risk of significant financial loss and reputational risks for the Bancorp.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
+ Responsible for providing support for a variety of law-related activities, including performing legal research as needed in order to determine the scope of specific legal requests.
+ Analyze and interpret legal language within various types of legal orders to determine the scope, jurisdiction, timeframe, due date. Legal orders can include assisting with processing of escalated subpoena requests, sensitive garnishment matters, search and seizure warrants, court-controlled expenditures, freeze orders, etc.
+ Review legal orders for any potential risk, issue, or liability for the bank to timely and effectively escalate when needed within the guidelines established. Ability to negotiate and collaborate with others, initiate action, adapt to change, make difficult decisions while considering the risk and accept challenging assignments.
+ Competently and frequently communicate with Attorneys, Federal and State Agencies and Law Enforcement Personnel to effectively negotiate and comply with the scope of summons and subpoenas, provides status of the request throughout the process, request extensions when necessary and provides notification when document production may exceed cost limitations outlined in the order.
+ Effectively communicate with both external and internal legal counsel in order to maintain strong working relationships regarding the processing of legal orders.
+ Assist with developing and maintaining the training and onboarding process.
+ Assist supervisor by providing analytical support for key metrics, procedures, and escalated issues. Such as preparing reporting, escalated due date requests and tracking risk related items.
+ Accurately maintain and update files, databases, and legal tracker. Monitors case schedules and filing deadlines, such as Motions to Quash, Objections, etc. Draft correspondence to be sent to legal counsel, internal partners, and requesters.
+ Initiates and removes account holds; and initiates bank checks for disbursement to appropriate parties as outlined within the legal orders.
+ Assist with the updating and accuracy of applicable department procedures.
+ Effectively communicate to customers, requesters, and agencies on incoming and outgoing calls, following applicable procedures and scripting.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
+ Bachelor's degree preferred.
+ Qualified in an American Bar Association approved curriculum; Earned a Certified Legal Assistant designation, passed the Paralegal Advanced Competency Examination OR 1-2 years of experience in related field.
+ Excellent verbal and written communication skills. Strong organizational skills.
+ Must demonstrate strong analytical and logical reasoning skills for problem solving.
+ Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint, and Outlook.
+ Demonstrated ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
+ Resourceful, flexible, high energy and assertive when negotiating terms with other firms.
+ Maintains a high level of confidentiality.
#LI-EG1
Legal Operations Servicing Specialist
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.