Information Technology Technical Services Manager jobs at Wsp USA Buildings Inc.

The End User Computing Manager/IT Manager is responsible for providing exceptional end-user experience and driving operational efficiencies while staying current with technology and security best practices. This is a fully onsite role in Rochester, New York. You will lead an end user computing team and will be responsible for team performance by providing leadership, oversight, mentoring, and supervision for the team. Your team will provide services related to help desk services, laptop / desktop provisioning (installation, configuration and support for Windows operating systems), onboarding / leaver support, and knowledge management with accountability to end user computing performance. Work will be both project and maintenance related so the ability to prioritize team member tasks is essential. Project management capabilities and detailed technical knowledge are essential to success in this role. You should have experience with Windows OS and related desktop technologies and with day-to-day management in a service desk environment. You will work closely with other IT and business functions and will communicate and coordinate across those functions. As a supervisor, you perform all typical work such as hiring, supervising, work allocation, career, and skills development. ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES: •Deliver and support end user computing laptops and desktops 40% •Provide exceptional end user service and help desk support 30% •Securely automate end user computer processes 10% •Coordinate work with other IT and business functions 10% •Mentor, manage and coach IT professionals to create productive, high-performance teams 10% REQUIRED SKILLS/KNOWLEDGE: •Bachelor's degree in Computer/Information Science or related, technical discipline required. •Minimum of 10 years experience in Windows OS and Windows application management •Minimum of 10 years experience in IT technology and business process management •5 years minimum supervisory management and change leadership experience •5 years minimum program and project management WORKING RELATIONSHIPS: Reports to Director Internal Contacts: Executive leadership team, functional business stakeholders External Contacts: Software and technology vendors, peer groups

We're searching for an IT Service Desk Manager who isn't just keeping the lights on but shaping how support feels, functions, and evolves. This leader brings fresh ideas, a people-first mindset, and the technical backbone to run a high-performing support operation. If you thrive in fast-moving environments and love turning chaos into clarity, this role calls your name. Location: Onsite Type: Direct Hire Start Date: January Key Responsibilities Lead and mentor the service desk team, driving excellence in customer service and technical troubleshooting. Manage daily ticket flow, ensuring timely resolution, accurate triage, and proper escalation paths. Introduce and refine innovative support practices that improve speed, quality, and user satisfaction. Partner with IT leadership to develop and implement service strategies, SOPs, and performance metrics. Oversee onboarding/offboarding processes, device provisioning, and common enterprise support needs. Build strong relationships with internal customers, turning feedback into actionable improvements. Track KPIs, analyze trends, and deliver insights that shape staffing, training, and process decisions. Ensure compliance with security standards, IT policies, and change management guidelines. Collaborate cross-functionally with infrastructure, network, and application teams to resolve complex issues. Champion a culture of learning, ownership, and proactive problem-solving. Required Experience & Skills 5+ years of IT service desk or end-user support leadership experience. Strong understanding of Windows/Mac environments, O365, ticketing systems, and common enterprise applications. Proven ability to modernize or scale support operations. Experience with ITSM frameworks and best practices (ITIL a plus). Excellent communication skills, with calm-in-the-storm leadership. Ability to manage multiple priorities and inspire teams in a dynamic environment. Strong analytical skills, with comfort reading dashboards, spotting patterns, and driving decisions.

The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align service delivery with business objectives. Major Responsibilities/Activities: Team Leadership & Development: Manage, coach, and trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service. Service Operations: Uses ITSM platforms (e.g., ServiceNow) to manage service lifecycles; ITIL-based service management practices to track SLAs, service availability, and business impact. Manage end-to-end service delivery, including incident, request, change, and knowledge management. Escalation Management: Serve as the primary escalation point for severe or unique technical issues. Performance Monitoring: Define and track service metrics (e.g., resolution time, customer satisfaction) to identify trends, root cause and areas for improvement. Process Improvement: Develop and refine workflows, escalation rules, and service request classification schemes. Collaboration: Work closely with infrastructure, cybersecurity, and application teams to ensure seamless IT service delivery. Compliance & Documentation: Ensure adherence to IT policies, including incident management, change control, and access governance. Minimum Requirements: Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). Minimum 5 years of experience in IT support, with at least 3 years in a supervisory or managerial role. Strong knowledge of help desk software, ITSM frameworks (e.g., ITIL), and performance metrics. Excellent communication, leadership, and problem-solving skills.

Our client is seeking an experienced IT Service Desk Manager to lead the daily operations of their service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical technical issues. The ideal candidate is a strong communicator, strategic thinker, and hands-on leader who is passionate about driving operational excellence and continuous improvement within IT support. Key Responsibilities: Team Leadership & Development Manage, coach, and mentor service desk staff to ensure efficient issue resolution and excellent customer service. Promote a culture of accountability, collaboration, and ongoing professional development. Service Operations Oversee end-to-end service delivery, including incident, request, change, and knowledge management. Utilize ITSM platforms (e.g., ServiceNow) to manage service lifecycles and track SLAs, service availability, and business impact. Apply ITIL-based service management practices to improve efficiency and reliability. Escalation Management Serve as the primary escalation point for complex or high-priority technical issues, ensuring timely resolution and communication. Performance Monitoring Define, track, and report on service metrics (e.g., resolution time, customer satisfaction) to identify trends, root causes, and opportunities for improvement. Process Improvement Develop and refine workflows, escalation rules, and service request classification schemes to enhance service delivery. Lead initiatives that improve productivity and user experience across IT operations. Collaboration Partner with infrastructure, cybersecurity, and application teams to ensure seamless service and system reliability. Compliance & Documentation Maintain adherence to IT policies and governance, including incident management, change control, and access management procedures. Ensure proper documentation of processes, solutions, and support knowledge base articles. Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in IT support, with at least 3 years in a supervisory or managerial capacity. Proven experience managing IT service desk operations and teams. Strong knowledge of help desk software, ITSM frameworks (e.g., ITIL), and performance metrics. Excellent leadership, communication, and problem-solving skills. Preferred Competencies: Technical Troubleshooting & Escalation Management End-User Training & Support Upgrades & Patch Management Experience with ServiceNow or similar ITSM platforms Familiarity with cybersecurity protocols and identity access management tools (e.g., SailPoint)

Job Title: Manager - Workplace Technology Work Type: Hybrid/ On-Site (Monday-Friday, standard business hours) Department: IT Contract Duration: 6-12 months (potential to convert to permanent) Compensation: OPEN DOE Job Summary The Workplace Technology Manager will lead end-user computing operations across Redwood City and other office locations. This role is responsible for managing a team of engineers, ensuring seamless IT support, and maintaining high service standards. The manager will oversee hardware lifecycle processes, enforce compliance with IT policies, and coordinate with vendors for timely service delivery. Additional responsibilities include optimizing IT asset management, ensuring efficient data infrastructure, implementing productivity-enhancing solutions (including AI tools), managing AI governance, conducting audits, and owning vendor relationships. Key Responsibilities Team & Operational Management Lead and mentor a team of 4-5 engineers to deliver exceptional L1/L2 support. Define and monitor SLAs for end-user support and ensure adherence. Act as an escalation point for critical IT issues impacting business operations. End-User Computing Support Oversee troubleshooting and resolution of hardware/software issues. Ensure timely OS installations, imaging, and configuration for new devices. Drive proactive support for leadership and critical business functions. Hardware Asset & Inventory Management Maintain accurate IT asset records and enforce asset tracking policies. Conduct periodic audits and ensure compliance with IT governance standards. Manage laptop buyback programs and refresh cycles in alignment with policy. Hardware Lifecycle & Vendor Coordination Oversee laptop dispatch, returns, and e-waste disposal in compliance with policy. Manage vendor relationships for repairs, replacements, and warranty claims. Negotiate service agreements and ensure timely closure of service requests. Network & Infrastructure Support Provide oversight for basic LAN/Wi-Fi troubleshooting and printer support. Coordinate with network teams for escalations and infrastructure improvements. Data Infrastructure & Emerging Technologies Ensure efficient and secure data infrastructure to support business operations. Explore and implement productivity-enhancing solutions, including AI tools. Manage AI governance frameworks to ensure ethical and compliant usage. Oversee IT audits and ensure adherence to regulatory and internal standards. Own strategic vendor relationships for advanced technology solutions. Qualifications & Skills Education: Bachelor's degree in Computer Science, Information Technology, or related field. Experience: 5-8 years in IT support/workplace technology roles, with at least 2 years in a supervisory or managerial capacity. Technical Skills: Strong knowledge of Windows OS, Microsoft 365, and imaging tools. Familiarity with IT asset management systems and ticketing platforms. Basic understanding of networking fundamentals (LAN/Wi-Fi/VPN). Leadership & Soft Skills: Excellent communication and stakeholder management skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities and work under pressure. Interview Process Initial screening with recruiter. Technical discussion with senior IT team member. HR and leadership interviews (3 rounds total, mix of in-person and virtual). Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

Our client, a retail SaaS provider supporting clients in the fashion industry, is hiring a B2B Help Desk Lead to join their team full-time onsite on Long Island. This role will be responsible for leading and managing two support teams, ensuring operational excellence, efficient issue resolution, and exceptional client satisfaction. This position requires being onsite Monday-Friday, 9:00 AM-6:00 PM as this individual will manage teams who are fully onsite, in-person leadership is critical. Job Duties Include: Lead and manage the Help Desk and Application Support teams, ensuring alignment with company goals and client needs. Oversee team scheduling and shift coverage for the 24/7 Help Desk operation to maintain SLA compliance. Monitor ticket queues and triage issues to ensure appropriate prioritization and timely resolution. Serve as an escalation point for client issues; join calls to communicate ticket status and resolution updates. Manage and mentor support team leads, providing training, feedback, and professional development. Ensure accurate documentation and tracking of client issues in the ticketing system. Collaborate with Development teams on escalated tickets and corrective action initiatives. Audit calls and tickets for quality, accuracy, and adherence to service standards. Prepare and deliver reporting on key support metrics including call volume, SLA performance, and client satisfaction. Work closely with the Product team to stay informed of upcoming features and software updates. Recommend process improvements and operational enhancements to optimize efficiency and service delivery. Provide leadership during rare after-hours or weekend system crises as part of rotational on-call support. Job Qualifications Include: 8+ years of experience in a technical support or customer support function. 3+ years experience in a management role. Prior experience managing support teams within a B2B SaaS environment, B2B experience is a requirement for this role Proven success overseeing onsite support teams with scheduling and shift coverage responsibilities. Strong understanding of retail technology systems (POS, eCommerce, back office). Experience supporting Apple iOS platforms or mobile applications highly preferred. Ability to effectively communicate technical concepts to non-technical clients. Skilled in ticketing systems such as Footprints, Jira, or Confluence (or equivalent). Proficiency in Excel for data tracking, scheduling, and reporting. Demonstrated ability to lead, motivate, and hold teams accountable to performance goals. Salary: $140K + bonus The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process. Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law. We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact **************** For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law. Please refer to our website: ***************** for access to our Right to Work and E-Verify.

IT Delivery Head - Property & Casualty Insurance (P&C) Cambridge, MA (3 Days Onsite - Hybrid) We are looking for an experienced Delivery Head to lead end-to-end technology execution, client relationships, and business expansion for U.S. Property & Casualty Insurance accounts. The role requires a strategic leader skilled in managing large-scale delivery, onshore-offshore teams, and revenue growth while ensuring superior client satisfaction. Must-Have Qualifications B.Tech/B.E. or M.Tech/M.E. with 25+ years in IT services and 15+ years in P&C delivery. Proven success in large enterprise delivery and onshore-offshore models. Expertise in cloud (AWS/Azure), Agile methodologies, and stakeholder management. Preferred Experience in Guidewire, Duck Creek, digital modernization, and data analytics. Ability to manage delivery teams of varying scale. Key Responsibilities Strategic Delivery & Portfolio Leadership Lead product/platform delivery and ensure alignment with client and business goals. Manage multiple P&C accounts and technology portfolios (legacy + greenfield). Define delivery strategy, track metrics, budgets, resources, and team performance. Client Engagement & Business Growth Serve as primary onshore contact for senior client leaders. Grow accounts and revenue in partnership with sales. Lead RFI/RFP responses, demos, POCs, and governance sessions. Drive client satisfaction, operational excellence, and financial outcomes. Onshore-Offshore Delivery Management Ensure seamless execution between global delivery centers. Monitor staffing, visa readiness, and Agile delivery adoption. Manage Managed Services across applications and infrastructure. Capability Building & Team Leadership Build and expand onshore delivery and consulting capability. Hire, mentor, and develop senior leaders and cross-functional teams. Foster CoPs, continuous learning, and innovation culture. Technical Governance & Excellence Guide P&C platform delivery (Guidewire, Duck Creek, etc.). Establish strong SDLC, release, configuration, and compliance frameworks. Evaluate new tools and support architecture decisions and ARBs. Stakeholder & Cross-Functional Collaboration Advise leadership on delivery strategy and industry opportunities. Partner with ADM/AMS teams to enhance offerings and market positioning. Drive efficiency, innovation, and solution development across teams.

We are seeking an experienced IT Director to oversee our firm's technology infrastructure and ensure it efficiently and securely supports our business operations. This role requires a strong focus on compliance, cybersecurity, and strategic IT alignment within the financial services industry. Key Responsibilities Oversee the firm's entire IT infrastructure, including managing the relationship with our Managed Service Provider (MSP) and all third-party technology vendors. Serve as the main escalation point for all technology-related issues and incidents, working closely with the MSP. Lead the development, selection, and implementation of new hardware and software to improve operational efficiency. Manage the IT budget to ensure cost-effective technology solutions Develop and enforce robust cybersecurity measures to safeguard sensitive firm data. Proactively assess and mitigate technology-related risks. Manage relationships with all technology vendors, holding them accountable for performance, security standards, and service terms. Identify opportunities for technological innovation that align with the firm's business goals. Participate in committee and executive-level discussions, providing expert input and regular reports on IT initiatives. Skills and Experience Bachelor of Science in IT, Computer Science, MIS, or a related field. 5+ years of experience in Information Technology; experience in the financial services industry is preferred. Proficiency in network administration, cybersecurity, cloud computing, and IT infrastructure management. Strong understanding of the specific IT needs and regulatory requirements for financial advisory firms. Proven ability to align IT strategy with overall business objectives.

We are working with a fast-growing stable company looking to bring on an junior IT Network Manager. This role will be onsite Monday - Friday in Pembroke Pines. This person will need to have at least 1-2 years of experience of true management experience. Key Responsibilities: Network Infrastructure Leadership Design, implement, maintain, and optimize network infrastructure, ensuring it aligns with cybersecurity frameworks, regulatory requirements, and internal policies. Team Management & People Leadership Oversee and guide the network team, including: Providing direction that supports the mission, values, and core competencies Setting goals and coaching team members for continuous growth Delivering consistent performance feedback and managing annual reviews Supporting employee development and identifying high-potential talent Driving a positive culture focused on quality, engagement, retention, and continuous improvement Leading recruitment, onboarding, scheduling, job rotations, training, and timecard/overtime management Maintaining open and respectful communication through meetings, one-on-ones, and clear updates Technology Research & Innovation Stay current on emerging technologies, evaluate new tools and architectures, and make recommendations that enhance network reliability, scalability, and efficiency. Act as the subject matter expert and final escalation point for all network-related issues. Security & Compliance Ensure network operations meet regulatory and internal security standards, including data encryption, segmentation, and proper role-based access controls. Documentation & Standards Create and maintain accurate network documentation such as diagrams, configuration standards, and system inventories. Access & Security Assessments Perform security reviews of user accounts, directory structures, permissions, and device configurations to ensure a secure and compliant environment.

Please send updated resumes directly to ********************** Jason Tompkins, Recruiter, Yoh SPG *************************************** Dallas/Fort Worth Candidates Only W2 Candidates Only No Sponsorship No 3rd Parties We are seeking a hybrid IT Infrastructure Project Manager-someone with strong technical knowledge and proven project management skills. This role is part of the IT Field Services Team, which supports the design, setup, and maintenance of IT infrastructure across the nation. The ideal candidate will have a background in network and server infrastructure and experience managing projects in a multi-site environment. This position requires excellent communication skills, the ability to create documentation and training materials, and a collaborative approach to working with internal teams and vendors. Key Responsibilities Lead IT infrastructure projects from planning through implementation across multiple locations. Collaborate with Engineering, Operations, Help Desk, and other IT teams to ensure successful project delivery. Manage network and server deployments, upgrades, and migrations at store locations. Coordinate project schedules, task assignments, and status updates for stakeholders. Work with internal technical resources and third-party vendors to track and complete implementation tasks. Develop documentation and training materials to support Help Desk and other teams. Assist senior engineers and IT managers in creating and updating infrastructure policies, standards, and procedural guides. Minimum Qualifications Bachelor's degree or equivalent experience. 5+ years in IT engineering and operations (LAN/server administration, backup systems, monitoring tools, desktop support). Strong troubleshooting skills and attention to detail. Excellent communication skills with confidence interacting across all organizational levels. Ability to manage multiple priorities under pressure and meet deadlines. Proficiency with Microsoft Word, Excel, Outlook, and ticketing systems. Understanding of project/program management governance, techniques, and methods. Willingness to travel occasionally (4-8 times per year for acquisitions and major projects). Preferred Qualifications Experience with network and compute concepts, including LAN/WAN design and troubleshooting. Technical writing skills for documentation and training. Familiarity with multi-site environments (retail, healthcare, education). Project management certification (PMP or similar) is a plus but not required. Estimated Min Rate: $60.00 Estimated Max Rate: $62.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

Contract to Hire (W2 ONLY, NO C-C) Dallas/Fort Worth Candidates Only We are seeking a hybrid IT Infrastructure Project Manager-someone with strong technical knowledge and proven project management skills. This role supports the design, setup, and maintenance of IT infrastructure across the nation. The ideal candidate will have a background in network and server infrastructure and experience managing projects in a multi-site environment. This position requires excellent communication skills, the ability to create documentation and training materials, and a collaborative approach to working with internal teams and vendors. Responsibilities Lead IT infrastructure projects from planning through implementation across multiple locations. Collaborate with Engineering, Operations, Help Desk, and other IT teams to ensure successful project delivery. Manage network and server deployments, upgrades, and migrations at store locations. Coordinate project schedules, task assignments, and status updates for stakeholders. Work with internal technical resources and third-party vendors to track and complete implementation tasks. Develop documentation and training materials to support Help Desk and other teams. Assist senior engineers and IT managers in creating and updating infrastructure policies, standards, and procedural guides. Qualifications Bachelor's degree or equivalent experience. 5+ years in IT engineering and operations (LAN/server administration, backup systems, monitoring tools, desktop support). Strong troubleshooting skills and attention to detail. Excellent communication skills with confidence interacting across all organizational levels. Ability to manage multiple priorities under pressure and meet deadlines. Proficiency with Microsoft Word, Excel, Outlook, and ticketing systems. Understanding of project/program management governance, techniques, and methods. Willingness to travel occasionally (4-8 times per year for acquisitions and major projects). Experience with network and compute concepts, including LAN/WAN design and troubleshooting. Technical writing skills for documentation and training. Familiarity with multi-site environments (retail, healthcare, education). Project management certification (PMP or similar) is a plus but not required. Estimated Min Rate: $60.00 Estimated Max Rate: $62.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

About Accion Performance: Accion Performance is the science of supply chain and a Morales Group Company. We take logistics to the next level with our unique solutions by helping manufacturers and distributors control their supply chain We design p that reduce costs, increase productivity, and achieve operational objectives - allowing our customers to focus on core business objectives. Learn more: ******************** Why Accion Performance? We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together. If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way. The Position: The Systems and IT Manager plays an important role within Accion Performance by providing the business knowledge and technical skills to implement technical strategies, evaluate products, and provide a superior level of technical support that benefits the company and customers. The Duties: Supervisory Responsibilities Recruits, interviews, hires, and trains Systems staff Oversees the daily workflow of the department Provides constructive and timely performance evaluations Handles discipline and termination of employees per company policies Duties/Responsibilities Embraces and promotes Accion Performance's Warehouse's core values: Be Humble, Be Courageous, Be a Light, and Be Gritty. Plans, organizes, implements, and trains stakeholders on IT-related products Collaborates with staff, customers, vendors, and managers to understand and assess computing and systems needs and requirements Leads the 3PL customers' teams in system implementation, onboarding, training, and tasks Serves as Systems liaison between operating divisions, vendors, customers, and all internal departments to achieve objectives Interfaces between external customers' operating systems and internal systems to ensure data integrity between the systems IT integration between third party software Automation of systems to increase efficiency across the business unit Creation, automation, and maintenance of customer and internal reporting systems. Not limited to but including: inventory management, PowerBI, Crystal Reporting, SQL reporting, Synapse Anywhere Evaluates system utilization and primary support for detection and correction of operational problems Acts as the subject matter expert to advise on system performance, available enhancements, and strategic ways to prevent operational risks Manages vendor relationships and application sourcing; regularly communicates with key contacts for day-to-day issues and escalations Ensures connections with trading partners occur without issue Oversees backup, system testing, system patches and system promotes, security, and user help systems Drives operational continuous improvement by researching and providing suggestions to internal stakeholders Remains current on the latest systems and technology trends, options, and offerings Travels to other Accion Services Warehouse and customer locations as required; up to 25% of the time Creates and recommends IT budget based on business needs and scalability Other duties and projects as assigned Competencies Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Managing People: Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinate's activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills. Verbal & Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. The Qualities: Bachelor's degree or equivalent in information systems or computer science; master's degree preferred Five or more years' experience in a similar role; 3PL experience preferred Advanced knowledge of operating systems, interfaces, computing, and scripting Highly proficient in the English language Excellent technical, supervisory, interpersonal, collaboration, and critical-thinking skills Excellent verbal and written communication skills Fluent in a variety of programming languages, software, and systems Basic understanding of managing budgets and expenses Motivated and growth-oriented Physical Demands and Work Environment Most of the work takes place in an office environment within a warehouse with moderate noise Prolonged periods sitting at a desk and working on a computer Continually required to talk; hear; use hand and finger dexterity Frequently required to walk or stand Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl Specific vision abilities required for this job include close, distance, color, peripheral, depth perception, and the ability to adjust focus Must be able to lift and carry up to 50 pounds on occasion Accion Performance Benefits: Health insurance - Medical, vision, dental and life insurance plans available. Disability Insurance - Short-term and long-term coverage. Paid Baby Bonding Time - because family is important. Competitive PTO 401k Plan -for saving for the future. Professional Development A culture of Giving Back - 16 Paid Volunteer Hours Passport Program - we want to keep the team engaged in the culture we've built. What we value: Be Humble Show up with no Ego and serve others. Be Courageous Be willing to step out for what is right and use your voice. Be a Light Shine bright when there is darkness. Be Gritty Stay hungry, overcome challenges, produce results Accion Performance is a division of Morales Group Staffing and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients' unrivalled experience of exceptional service, value and flexibility is part of our DNA. As solution architect, you will define and design and validate implementation of technology solutions that optimize our solutions for rapid innovation while also making sure we manage risks such as cyber security and operational resilience. You will act as pioneer, thought leader, problem solver, and be sought out for your expertise by product teams, enabling them to go faster, safely, and prevent solutions that are hard to change and stifle innovation. Digital Collaboration is one of our organization's widest and strategic portfolios. To this effect, you will be challenged to bridge enterprise architecture and engineering, facilitating the design of multiple services, products and solutions within the Digital Collaboration portfolio across our messaging, collaboration, and productivity platforms. You will provide key architecture vision and roadmap direction for our Microsoft 365 and Google Workspace platforms, as well as a wealth of other products in this space, ensuring alignment with enterprise architecture, security, and compliance frameworks. You will craft AI-led designs, optimizing against many requirements such as functional needs, quality attributes (e.g., security, usability), cost, and enterprise-wide goals (e.g., cloud and API enablement). You will document architecture views, deliver architecture artifacts required by the delivery process, and validate that solutions built are done according to the architectural design. You will propose architectural epics and stories to implement the architectural runway and clear technical debt, document quality attributes in epics & stories, and define acceptance criteria. Finally, you will drive teams to maximize the automation in their deployment pipeline for effective scaling and resiliency. Researching/analyzing emerging technologies, as well as designing and advocating new technologies, architectures, and products in collaboration with system and service owners is part of your profile. The same is true for identifying risks within proposed architectures and developing mitigation plans, ensuring that our solutions are scalable and sustainable for operations. YOU'RE GOOD AT To be successful, you should bring sound development and architecture experience leveraging technologies to drive technical governance, innovation, integration and cloud-oriented strategies. Ideally, you thrive in a work environment that requires strong problem solving, analytical and decision-making skills, and independent self-direction, coupled with an aptitude for collaboration and open communication. Verbal and written communication at a business and technical level Servicing customers with a strong business orientation and connecting with skilled engineers High level of initiative, self-motivation, resourcefulness and collaboration Working well independently as well as part of a team Building relationships and reliable team player, displaying consideration and respect for others Performing successfully in a fast-paced, multi-cultural and service-oriented environment Interpreting rules and guidelines flexibly to enhance the business and aligning with BCG's values and culture Exhibiting ownership and accountability for the tasks assigned Attention to detail, well organized, and able to set priorities and take decisions Being flexible to be available outside of normal business hours for international calls as needed What You'll Bring Education and Certifications Bachelor's or greater degree 7+ years of experience in IT architecture with 5+ years in workplace or M365-focused domains Demonstrated experience in Agile architecture delivery and cross-functional team collaboration Certifications preferred: Microsoft Certified: M365 Enterprise Administrator Expert Azure Solutions Architect or similar Security and compliance certifications are a plus Familiarity with GDPR, DLP, and data privacy standards Functional/Technical Skills Architecture Assessment, Modeling, Consulting & Review Solution Design and Implementation across collaboration and productivity platforms Architecture Strategy, Development and Delivery Target Conceptual and Logical Architecture design IT Risk Management and Governance Principles Workplace services expertise, including: Email & Messaging: Exchange Online, Outlook, Superhuman Chat: Microsoft Teams Collaboration & Productivity: SharePoint, OneDrive, Planner and Loop Virtual Meetings: Microsoft Teams Tools & frameworks: Architecture documentation, RAID logs, M365 and Google Workspace governance and compliance controls Strong experience with Greenfield major system builds and Agile delivery methodologies Familiarity with Digital Design Principles and modern architecture frameworks Familiarity with Generative AI technology (i.e. ChatGPT, Copilot, Claude4Work, Gemini, etc.) and its potential application in collaboration scenarios Core Professional / Communication Skills Business & Consultative Skills to align architecture strategy with business goals Critical Thinking and Problem Solving in complex digital workplace ecosystems Systems Thinking to connect architecture decisions across domains and platforms Prioritization and Managing Expectations in a multi-stakeholder, agile environment Stakeholder Management to influence and guide technical and non-technical partners Interpersonal & Leadership Skills to lead technical discussions and coach architects Who You'll Work With This role will work closely with the engineers, product owners, and other solution/domain architects within the Digital Collaboration Portfolio mostly focused on M365 environment. Additionally, you will partner with our other digital portfolios on major system designs and integrations. You can expect to spend significant time working together with our security and user experience teams on designs to ensure our user obsession comes through in the quality of our designs while simultaneously securing by design. Finally, as part of the architecture guild, you'll work together with other architects around the world, including solution architects, domain architects, and enterprise architecture. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $144,000.00 in our lowest cost US region and goes up to $188,000.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

About the Company At the Pac-12, we are passionate about sports and technology! As part of our team, you will play a key role in driving the engineering operations and technology initiatives that power our business. About the Role We are seeking a highly skilled and motivated Sr. Lead IT/Systems Administrator to oversee and optimize our company's IT infrastructure, ensuring it meets the needs of our growing business. This role is perfect for an experienced, hands-on IT leader who thrives on technical challenges, strategic planning, and leading teams to success. You will be responsible for designing, implementing, and maintaining complex IT systems, ensuring stability, security, and performance. The Sr. Lead IT/Systems Administrator will work closely with senior leadership to align IT strategies with business objectives while fostering a collaborative and innovative environment within the IT team. The ideal candidate will be well versed in multiple operating systems, including Windows, Mac, and Linux, and have strong expertise in SQL and Proxmox virtualized environments. They will be a hands-on leader with a collaborative, “let's do it together” attitude, committed to elevating the IT and Systems team. Experience with SentinelOne, NinjaOne, and JAMF is a strong plus. RESPONSIBILITIES Leadership & Team Management: Lead and mentor a team of IT support technicians and systems administrators, ensuring they have the resources, guidance, and training to grow and excel. Champion a collaborative and high-performance culture within the IT department, encouraging knowledge sharing, innovation, and growth. IT Infrastructure & Operations Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, ensuring network availability, reliability, and scalability. Manage system and server administration (Windows/Linux), SQL databases, cloud services, virtualized environments (e.g., VMware, Proxmox), and Mac environments. Ensure a secure, stable, and efficient IT environment by proactively identifying potential issues and implementing solutions. Maintain oversight of all IT assets, including hardware, software, and cloud services. Develop and maintain disaster recovery and business continuity plans to safeguard business operations. Strategic Planning & Project Management: Collaborate with senior leadership to develop and implement IT strategies that align with the company's overall business objectives. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. Develop long-term technology roadmaps, recommending improvements and upgrades to ensure the IT environment is future-proof and scalable. Manage and optimize IT budget, ensuring efficient allocation of resources and cost-effective solutions. Security & Compliance: Ensure that IT systems are secure, compliant with industry standards, and adhere to data protection regulations. Develop and enforce IT security policies, implementing robust security measures such as OS firewalls, encryption, and intrusion detection. Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate risks. Stay current with industry trends and evolving cybersecurity threats, ensuring the organization is always protected. Vendor & Stakeholder Management: Manage relationships with external vendors, service providers, and contractors, ensuring service level agreements (SLAs) are met and costs are controlled. Lead negotiations and procurement for IT services, equipment, and software. Collaborate with other departments and business units to understand and support their technical needs. User Support & Training: Oversee the development and delivery of IT training programs to enhance user knowledge and improve system efficiency. Ensure the IT helpdesk provides high-quality, timely support for all staff across various technical issues. Ensure documentation and knowledge bases are continuously updated to support end-user training and troubleshooting. QUALIFICATIONS Education: Bachelor's degree in Information Technology, Computer Science, or related field. Experience: 8+ years of experience in IT operations, with a minimum of 2-4 years in a senior technical role overseeing infrastructure and systems management. Proven expertise in managing large-scale IT infrastructure, including networks, servers (Windows/Linux), virtualization platforms (VMware, Proxmox), cloud technologies (AWS, Google Cloud), and database management. Demonstrated ability to design, implement, and support highly available, secure, and scalable IT systems. Strong background in IT security and risk management, including experience with firewalls, VPNs, intrusion detection systems, and encryption technologies. Proven success in managing IT budgets, resources, and complex projects. Technical Skills Solid understanding of networking protocols (TCP/IP, DNS, DHCP) Expertise in systems administration, including Windows Server, Linux, Mac and cloud environments. Experience with database management (MSSQL Server). Proficiency with cybersecurity tools, practices, and frameworks (e.g., firewalls, endpoint protection, SIEM, SentinelOne). Soft Skills: Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams. Strong problem-solving, analytical, and troubleshooting abilities. Excellent verbal and written communication skills, able to translate technical concepts to non-technical audiences. Strong project management skills, able to prioritize and manage multiple projects simultaneously. Results-oriented with a proactive, “can-do” attitude. Preferred Qualifications: Relevant certifications such as CompTIA Network+, Security+, Microsoft Certified: Windows Administrator, AWS Certified Solutions Architect, PMP, or ITIL. Experience with broadcast technologies (e.g., playout automation, video servers, MAM, streaming protocols) is a plus. WORKING CONDITIONS: Primarily office-based in San Ramon, CA with occasional remote work flexibility. Evening or weekend work for system maintenance, upgrades, or emergency support. Evening or weekend work to provide IT and systems support for scheduled live productions. Limited travel to other company locations may be required. COMPENSATION The exact salary will depend on the successful candidate's, relevant skills, experience, and qualifications. PAC-12 OVERVIEW The Pac-12 stands at a defining moment in its history. Founded in 1915, the league's rich legacy of athletic and academic excellence spans over 100 years. Supported by world-class service and empowerment, Pac-12 student-athletes have earned more than 500 NCAA team championships. Now with a renewed and bold vision for its future, the Pac-12 has undergone significant transformation on its journey to launching a new collegiate athletics conference, custom-built for both the modern-day student-athlete and an evolving college sports landscape. Under the leadership of Commissioner Teresa Gould, the Pac-12 embarks on creating a new legacy, composed of nine member universities, a one-of-its-kind and state-of-the-art broadcast production facility in San Ramon, CA., and a reimagined commercial enterprise that is uniquely positioned to drive strategic partnerships, brand enhancement, revenue generation and other growth opportunities to unlock new and lasting value for both its member universities and its student-athletes. Currently composed of Oregon State University and Washington State University, the league will welcome seven new full members beginning with the 2026-27 season, including Boise State University, Colorado State University, California State University, Fresno, Gonzaga University, San Diego State University, Texas State University and Utah State University. ```

Targeting a director of infrastructure local to NYC/ full time Salary: 200k+ Director of Infrastructure, based in the New York office, to play an integral role as a member of its IT department. Responsibilities include delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the firm. This person will be responsible for defining IT Infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, networks, and storage. This role will manage the IT helpdesk and system engineers and must ensure reliable 24x7 operations. This role will report directly to the CTO. Responsibilities: Strategic Leadership Set the mission, vision, and strategy of the IT Infrastructure to maximize the success of business and IT enterprise initiatives. Lead infrastructure modernization initiatives including cloud migration, network upgrades, and automation. Collaborate with senior leadership to support digital transformation and innovation. Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs and ensuring cost-effective delivery of IT services to meet those needs. Research and recommend new technologies, applications, hardware, etc. Provide direction on what emerging technologies should be incorporated into products and services to successfully deliver overall IT strategy. Maintain a comprehensive knowledge of current trends and developments in the industry. Cloud & DevOps Architect and oversee hybrid and cloud environments (preferably Azure), ensuring optimal performance, scalability, resiliency, security, and cost-efficiency. Champion DevOps best practices including CI/CD pipelines, infrastructure-as-code, configuration management, automated testing, and monitoring. Drive adoption of containerization and orchestration technologies (e.g., Docker, Kubernetes). Operational Excellence Manage ongoing strategic vendor partner relationships, including but not limited to MSP and MSSP relationships, and ensure timely and cost-effective delivery of services and products. Conduct vendor evaluations ensuring best in class technologies and partners. Oversee the day-to-day operations of infrastructure including our data center, cloud environment, networks, storage, and disaster recovery. Administer our M365 environment, including but not limited to Exchange Online, MS Teams, Azure Active Directory, and MS Dynamics 365 Oversee the monitoring, maintenance, testing and administration of all IT systems, to include applications, servers, storage, firewalls, switches, desktops, laptops, A/V equipment, and mobile devices. Implement upgrades needed to maintain service levels. Ensure high availability, performance, and scalability of systems across the firm. Security & Compliance Manage the company's Cybersecurity strategy roadmap. Maintain a Disaster Recovery strategy plan for critical systems and infrastructure. Establish and maintain compliance with necessary IT policies and procedures for the smooth operations and recovery of the computing environment. Deploy and manage systems/ applications/monitoring processes and tools to proactively identify and resolve problems within the environment. Own the third-party risk management program including vendor security assessments and ongoing monitoring of supply chain and SaaS risks. Partner with compliance team to ensure infrastructure meets cybersecurity and regulatory standards (e.g., SEC). Implement robust monitoring, logging, and incident response protocols. Team Leadership Be an escalation point for Tech Support including any issues related to the end-user computing environment (desktops, laptops, mobile devices, printers, applications, etc.). Ensure end-user needs are met in a timely and effective manner. Build and lead a high-performing infrastructure team, fostering a culture of accountability and continuous improvement. Mentor and develop talent across engineering and operations. Budget & Planning Develop and manage infrastructure budgets, forecasts, and capacity planning. Evaluate and recommend new technologies and tools to improve efficiency and reduce risk. Technical Skills: Microsoft certifications i.e., Azure Solutions Architect Expert, Cybersecurity Architect Expert Cybersecurity certifications i.e. CISSP, CISM, CCSP Microsoft Windows Server 2016, 2019, 2022, 2025, Linux (Ubuntu 22.04 and higher) Windows 11 Containerization (Docker, Kubernetes), CI/CD Pipelines (GitHub Actions, Jenkins), Version Control (Git) and Infrastructure as Code (Terraform, ARM, Packer) Configuration Management technologies i.e., Ansible, Puppet, Chef Understanding of SAST/DAST/SCA tooling such as Snyk, Veracode or Checkmarx Familiar with secrets management (Hashicorp Vault, Azure Key Vault, or Keeper) VMware in multiple host environments Remote desktop technologies (Citrix, VPN, VDI) Programming/scripting skills in Python, Bash or PowerShell Cloud Services with preferred Azure M365 (Entra ID, email, MS Teams, SharePoint, OneDrive, Power BI, Power Automate, MS Office 365, conditional access policies) Strong understanding of networking and routing Hardware: PC's, laptops, printers, Nutanix servers, Cisco switches and Fortinet firewalls a plus Knowledge of products like Varonis, Zscaler, Logic Monitor, Tenable, Rubrik EDR software, DLP Software, and Micro segmentation software CSPM, SSPM TCP/IP, DNS, DHCP, WAN, LAN, VoIP, VLAN Good presentation skills to all levels, both technical and business Requirements: A bachelor's or advanced degree in computer science, business information systems, or other computer related degree 10+ years' experience helping to transform IT infrastructure Proven experience in IT infrastructure management in a complex environment and a background in architecture, systems administration, network administration, cloud architecture, and DevOps Leadership experience in directing, leading, and mentoring IT professionals Familiar with Zero Trust architectures and cloud-native security best practices Solid project management skills and the ability to manage multiple projects concurrently Demonstrates the business and financial acumen necessary to develop and present ideas and solutions in a clear, concise, organized manner Strong written/verbal communication skills. Effective in influencing and negotiating to achieve amicable outcomes Ability to effectively deal with work pressure, and maintain a composed and calm attitude Ability to evolve and quickly learn bleeding edge technologies Financial Services experiences a plus What We Offer: Competitive base salary and incentive compensation. Company subsidized medical/Rx, dental and vision insurance for employee, partner & dependents. 401K plan, Life insurance, and short & long-term disability coverage. One Medical membership (covered for employee and dependents), Wellhub membership, Employee assistance program (EAP), Gym reimbursement and other wellness offerings. Pre-tax transit and parking programs, Health Savings Account (HSA), and flexible spending programs for medical and dependent care. Personalized development and career growth opportunities. Volunteer opportunities and gift-matching program. Flexible time off, paid parental leave, and Sabbatical with company tenure. Hybrid remote work environment, “Work from Anywhere” weeks, and business casual dress.

IT Manager - Enterprise Help Desk Employment Type: Full-Time, Direct Hire Compensation: $90,000 + benefits We are seeking an experienced IT Manager to lead and mature our Enterprise Help Desk operations, supporting a fast-paced, multi-site environment. This role oversees the full lifecycle of end-user support, service performance, team leadership, process improvement, and technology enablement. The IT Manager will ensure that employees across the enterprise receive timely, high-quality technical support-while continuously improving service delivery, ticketing workflows, and support standards. The ideal candidate has a strong blend of technical depth, operational leadership, customer-service excellence, and the ability to collaborate with infrastructure, security, and application teams. Key Responsibilities Team Leadership & Operations Management Lead, mentor, and develop a team of Tier 1-Tier 3 Help Desk Analysts, including performance management, onboarding, training, and scheduling. Oversee daily Help Desk operations, ensuring SLAs, KPIs, and service-level objectives are consistently met. Manage resource allocation, ticket queues, escalation paths, and support coverage for multiple office locations. Foster a culture of high performance, accountability, and customer-centric service delivery. Service Delivery & Process Improvement Own the ITSM processes (incident, request, problem, and change management) and ensure alignment to best practices such as ITIL. Develop and refine knowledge base articles, self-service portals, standard operating procedures, and escalation guidelines. Analyze support trends to drive proactive improvements, recurring issue reduction, and automation opportunities. Lead root-cause analysis for major incidents and partner with engineering teams to implement permanent fixes. Technology Oversight Oversee service desk technologies including ticketing systems (ServiceNow, Jira Service Management, Zendesk, etc.) and monitoring tools. Ensure accurate lifecycle management for end-user devices (laptops, desktops, mobile devices, peripherals). Support enterprise tools such as Active Directory, O365/M365, VPN, MFA, remote desktop services, VoIP, and collaboration platforms. Partner with infrastructure and security teams to implement security standards, patching policies, and endpoint hardening. Stakeholder & Cross-Functional Collaboration Act as the primary liaison between the Help Desk and internal business units, ensuring transparency and consistent communication. Provide executive-level reporting on ticket volumes, SLA performance, trends, and improvement initiatives. Ensure support alignment during technology rollouts, upgrades, and organizational changes. Partner with HR and department leaders to support employee onboarding/offboarding processes. Qualifications 5+ years of IT support experience, including 2+ years in a leadership or management role. Strong understanding of Help Desk operations, ITSM frameworks, and enterprise support environments. Hands-on knowledge of O365, Active Directory, Windows/Mac, networking fundamentals, remote support tools, and mobile device management. Experience managing or administering ticketing platforms such as ServiceNow, Jira, or Zendesk. Excellent communication, team leadership, and customer-service skills. ITIL certification or equivalent experience preferred. Ability to work onsite in a hybrid capacity and support a geographically distributed user base. Why This Role? Opportunity to lead the transformation of a growing enterprise Help Desk function Collaborative environment with strong executive visibility Ability to implement modern tools, automation, and ITIL-aligned processes Career growth into broader IT leadership as the organization expands

Head of IT Infrastructure Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure for a hands-on opportunity to design and protect the infrastructure alongside a team of five. The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery. Responsibilities Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks Hands on technical troubleshooting and optimization Deep understanding of enterprise-grade backup and restore strategies Design of DR and business continuity plans Skills/Competencies 10+ years in infrastructure roles Prior career progression to a leadership role Experience in financial services sector strongly preferred Certifications in enterprise architecture, cloud platforms or cybersecurity Additional Details: Employment type: Direct Hire Salary: DOE In office role. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************

will be onsite 5 days per week in downtown Austin, TX. **Looking for candidates who have experience working with an international organization. Company Overview Our client is a global technology-focused organization with a strong commitment to innovation, operational excellence, and delivering high-quality solutions. The company partners closely with internal teams and external stakeholders to support complex technical environments, drive efficiency, and maintain a modern, scalable IT landscape. As a leader within the organization, you will help enable business growth through the reliable and secure delivery of technology services. Position Summary The Senior Director of IT Operations will oversee enterprise-wide technology operations, ensuring the delivery of reliable, secure, and efficient IT services across multiple U.S. locations. This executive leader will guide teams responsible for infrastructure, network operations, end-user support, operational risk, and employee technology services. The role requires a blend of strategic planning and hands-on operational leadership, with a focus on modernizing systems, improving user experience, and fostering collaboration with global counterparts. Key Responsibilities Leadership & Strategy Develop and execute an IT operations strategy aligned with organizational goals and the broader technology roadmap. Lead cross-functional teams across infrastructure, support services, and operational risk, promoting accountability and high performance. Drive modernization initiatives through automation, cloud adoption, and continuous improvement. Collaborate with executive leadership and global teams to ensure consistent standards and coordinated operations. Infrastructure & Network Operations Oversee the design, implementation, and management of enterprise infrastructure, including data centers, cloud environments, network architecture, and collaboration platforms. Ensure high availability, performance, and scalability to support evolving business needs. Manage vendor relationships and strategic partners to ensure cost-effective and high-quality service delivery. Employee Technology Services & Support Deliver high-quality end-user support and employee technology services across the U.S. region. Enhance user satisfaction through self-service capabilities, knowledge management, and process improvements. Maintain a strong focus on communication, responsiveness, and service excellence. Risk, Compliance & Security Operations Partner with security, compliance, and legal teams to ensure alignment with regulatory requirements and internal policies. Oversee operational risk management, business continuity, and disaster recovery programs. Cultivate a culture of proactive risk awareness and responsible data stewardship across IT operations. Financial & Operational Management Develop and manage IT operations budgets, forecasts, and strategic investment plans. Define and track KPIs to measure service delivery, performance, and operational improvement. Optimize cost structures through smart sourcing, lifecycle management, and operational efficiencies. Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred). 12+ years of progressive IT experience, with at least 5 years in senior leadership overseeing IT operations or infrastructure. Demonstrated experience managing managers or directors and building strong, scalable teams. Proven success leading IT operations in a complex technical environment, ideally within a global organization. Deep knowledge of hybrid cloud infrastructures, networking, enterprise support operations, and modern IT service management practices. Experience with ITIL or similar service management frameworks. Excellent communication, leadership, and stakeholder management skills. Ability to work effectively across cultures and time zones. #TECHIND

The Senior IT Project Manager leads and delivers complex IT infrastructure, operations, and service management projects. This role ensures projects are completed on time, within scope, and within budget while meeting business objectives and maintaining regulatory, compliance, high-quality, and security standards. This role is a contract position with the potential to become an FTE position. Key Responsibilities Plan, execute, and close IT infrastructure and operations projects, such as data center migrations, network upgrades, cloud implementations, system integrations and application go-lives. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders and technical teams. Develop detailed project plans, manage resources, and monitor progress to ensure milestones are achieved. Identify risks, issues, and dependencies, and implement mitigation strategies to ensure successful project delivery. Coordinate cross-functional teams, including IT engineers, system administrators, vendors, and business users. Communicate project status, risks, and outcomes to stakeholders through regular reports and presentations. Manage project budgets, procurement, and contracts as needed. Ensure compliance with organizational policies, healthcare standards, and cybersecurity best practices. Support operational readiness, transition activities, and knowledge transfer to operations teams. Continuously improve project management processes, methodologies, and tools. Qualifications & Skills Bachelor's degree in Information Technology, Computer Science, or a related field; PMP or equivalent project management certification preferred. 10+ years of experience managing IT infrastructure and operations projects in a medium-to-large enterprise environment. Strong knowledge of IT infrastructure components (servers, storage, networking, cloud platforms) and operational processes (ITIL, service management). Proven experience leading cross-functional teams and managing vendor relationships. Excellent organizational, planning, and time management skills. Exceptional communication and interpersonal abilities, with the capacity to present complex technical information to non-technical stakeholders. Analytical and problem-solving skills, with a proactive approach to risk management. Experience with project management software and collaboration tools (e.g., MS Project, Smartsheet, Jira, Teams). This position is remote primarily with occasional onsite visits to main campus.