How to hire an account support manager

How to hire an account support manager, step by step

Here's a step-by-step account support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an account support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new account support manager
• Step 8: Go through the hiring process checklist

What does an account support manager do?

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1. Identify your hiring needs

   Before you post your account support manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an account support manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect account support manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of account support managers.

   Type of Account Support Manager	Description	Hourly rate
   Account Support Manager		$19-49
   Department Administrator	Department administrators are professionals who are responsible for performing administrative and clerical tasks for a specific department within an organization. These administrators are required to prepare financial statements for clients while evaluating revisions through feedback with stakeholders... Show more	$16-34
   Claims Manager	A claims manager is a professional who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims... Show more	$21-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Support Services
   • Account Management
   • Project Management
   • Service Delivery
   • Support Account
   • Customer Support
   • Service Issues
   • CRM
   • Professional Services
   • Virtualization
   • Customer Issues
   • Issue Resolution
   • Linux
   • Customer Expectations

   Check all skills

   Responsibilities:

   • Spearhead and lead several initiatives internally to address operational challenges, improving the VMware service organization's service delivery model.
   • Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
   • Maintain customer accounts through system tools CRM and SalesForce.
   • Consult and collaborate with various lines of technical services to ensure SLA's are meet.
   • Work extensively with SQL and batch scripting to debug interface issues between Logility server and various ERP systems.
   • Monitor web gateway security on solaris and windows platforms for URL monitoring, content security, and virus traffic.

   More account support manager duties

3. Make a budget

   Including a salary range in your account support manager job description is a great way to entice the best and brightest candidates. An account support manager salary can vary based on several factors:

   • Location. For example, account support managers' average salary in mississippi is 52% less than in new york.
   • Seniority. Entry-level account support managers earn 60% less than senior-level account support managers.
   • Certifications. An account support manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an account support manager's salary.

   Average account support manager salary

   $65,533yearly

   $31.51 hourly rate

   ---

   Entry-level account support manager salary

   $41,000 yearly salary

   Updated December 17, 2025

   Average account support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$97,159	$47
   2	California	$96,235	$46
   3	Washington	$88,343	$42
   4	Hawaii	$84,036	$40
   5	Michigan	$79,768	$38
   6	Minnesota	$75,628	$36
   7	Connecticut	$70,000	$34
   8	Illinois	$68,495	$33
   9	Arizona	$66,373	$32
   10	Kansas	$63,450	$31
   11	Colorado	$62,512	$30
   12	South Carolina	$60,098	$29
   13	Indiana	$59,862	$29
   14	Florida	$59,486	$29
   15	Texas	$59,386	$29
   16	Georgia	$58,213	$28

   Average account support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	VMware	$137,328	$66.02
   2	Microsoft	$124,490	$59.85	9
   3	Brocade Services Corporation	$117,070	$56.28
   4	Snowflake Computing	$113,858	$54.74	1
   5	ServiceNow	$109,909	$52.84	15
   6	Siemens Enterprise Communications Inc	$96,946	$46.61
   7	Trupanion	$89,089	$42.83	5
   8	Amazon	$87,429	$42.03	193
   9	Northrop Grumman	$79,554	$38.25	13
   10	Cummins	$75,809	$36.45	2
   11	Siemens	$68,727	$33.04	10
   12	NetApp	$62,089	$29.85	9
   13	Denver Public Schools	$61,130	$29.39	4
   14	WestRock	$59,541	$28.63	4
   15	Sound Physicians	$54,015	$25.97
   16	Cigna	$52,641	$25.31	5
   17	POET	$49,911	$24.00	1
   18	UnitedHealth Group	$48,637	$23.38	36
   19	TicketNetwork	$45,134	$21.70
   20	Cintas	$40,171	$19.31	15

4. Writing an account support manager job description

   A good account support manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an account support manager job description:

   Account support manager job description example

   Club Car offers opportunities for advancement, plus a full range of competitive benefits, 401(k)

   Position Summary:

   Provide front-line phone support and account ownership to assigned accounts.

   Essential Duties & Responsibilities:

   • Achieve level 1 Visage system proficiency and take ownership of assigned accounts.
   • Provide customer support and some technical issue resolution via phone, e-mail, and chat
   • Liaison to all customer needs, monitoring cross departmental cases through to completion
   • Administer software subscription trials for i3 Facilities as requested by CSMs and approved by Partner Management Group
   • Track and manage all active trials in Salesforce.com
   • Communicate with Sales Channel/CSMs to drive new software subscription sales post trial period
   • Provide training/guidance to customer in all uses of the Visage system
   • Proactively identify and help correct operational issues at the customer’s facility
   • Proactively monitor/maintain system equipment to ensure maximum uptime
   • Audit assigned account information and system usage to optimize system performance
   • Provide clear documentation on all customer correspondence

   The ideal candidate will also possess the following skills:

   • Strong customer service skills and experience
   • Able to work independently and efficiently to meet deadlines
   • With proper training, be comfortable in a consultative sales role for software subscription sales
   • Able to promptly answer support related E-Mail, phone calls and other electronic communications
   • Self-motivated, detail-oriented and organized.
   • Proficient in internet related applications such as Microsoft products, Web Browsers.
   • Strong computer skills.
   • Excellent communication (oral & written), interpersonal, organizational, and presentation skills.

   Education and/or Experience Requirement:

   Golf business/pro-shop knowledge and experience.

   Background in customer support related roles.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right account support manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your account support manager job on Zippia to find and recruit account support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with account support manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new account support manager

   Once you've selected the best account support manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new account support manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an account support manager?