How do you describe collections on a resume?

The first place on the resume to describe your collections begins with your profile summary. Here you're going to want to touch on how long you've worked as a collector and what kind of collections you did. For example, "Effective debt collector with 4+ years of experience in negotiating and payment processing."

In the work experience section, you'll want to get into more detail about your collection experience, including any achievements. We recommend starting each bullet point (3 to 6 bullet points per job listed) with an action verb and including hard numbers to support your statement.

For example, "Performed first-party collections by making at least 70 calls per day on an automated dialer."

Common descriptions of work experience found in collection resumes include:

• Keep track of assigned accounts to identify outstanding debts

• Plan course of action to recover outstanding payments

• Locate and contact debtors to inquire about their payment status

• Negotiate payoff deadlines or payment plans

• Handle questions or complaints

• Investigate and resolve discrepancies

• Create trust relationships with debtors when possible to avoid future issues

• Update account status and database regularly

• Alert superiors of debtors unwilling or unable to pay when necessary

• Comply with requirements when legal action is unavoidable