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This question is about list of skills.
How to improve the patient experience
Take time to say hello, listen to concerns, and explain what you are doing before you do it to improve the patient experience. It is not uncommon to get into a routine, especially with exams and procedures that feel routine.
For the patient, this is all new and can be frightening, so taking time to improve the patient experience can be crucial for their comfort.
The first thing you can do to improve patient experience is to make sure you start every interaction with hello. You should introduce yourself and ask for the patient's name as well as the names of anyone else in the room.
You can also start the conversation by asking about something non-medical related, like asking how they are or commenting on the weather.
Another big part of improving the patient experience is ensuring that the patient understands what is happening and what will happen during your interaction. You should outline what you are going to do, and each time you go to do something, tell them what you are doing and why you are doing it before you do it.
Finally, make sure to ask questions and then be willing to listen to any concerns that may arise with these answers. If a question is asked that you do not know how to answer, tell them that, but then say that you can find an answer and follow up. Honesty is crucial for a successful patient experience.
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