What are the duties of a retail clerk?

Question

Zippia Team · Accepted Answer

A retail clerk obtains or receives the merchandise, totals bills, accepts payment, takes orders, and makes changes for customers in retail stores. A retail clerk also provides in-store assistance to customers browsing inventory or checking out items.

Their duties include welcoming customers to the store, answering product questions, and using a cash register to process purchases.

The duties of a retail clerk include ensuring that customers have a satisfactory shopping experience. Retail clerks can do this by attending to clients' needs and answering any questions they might have regarding the store's products.

Other common duties and responsibilities that a retail clerk performs in their role include the following:

Greet customers as they enter the store, making them feel welcome without overdosing them on cheeriness
Demonstrate and explain the proper way to use our products and any accessories that come with them, answering any questions and addressing any concerns the customer might have
Listen to customers to gain a thorough understanding of what they need and make tailored recommendations
Examine the sales floor when the opportunity presents itself to ensure merchandise is well-stocked, well-maintained, and properly rotated
Process, check, stock, and inventory shipments, making sure deliveries are correct and of good quality
Provide exemplary customer service throughout the shift, helping customers as needed and demonstrating our company culture
Process business transactions, handle cash, process debit/credit cards, and perform returns or exchanges when permitted (note that we allow customers to make purchases using their smartphones)
Perform general janitorial duties during and after shift, which consists of sweeping, mopping, dusting, scrubbing, and organizing various work areas