Applications analyst jobs in Syracuse, NY

Nalco Water, an Ecolab Company, is seeking an Industry Technical Consultant to join our Global High Tech Division, supporting cooling and HVAC applications for the Microelectronics industry. Our team of Industry Technical Consultants plays a crucial role in supporting business growth, driving innovation, and transferring knowledge to ensure the success of our programs and clients' operation. As an Industry Technical Consultant, you will be primarily responsible for troubleshooting and solving complex customer problems, training technical audiences, identifying gaps in water treatment applications, recommending operational efficiency improvements for our clients' utility systems, and validating new innovative technologies. You will also support our technical Field Sales and Corporate Account Managers in making technical-related customer calls. What's in it For You: The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, efficient operations and healthy environments The ability to make an impact with a company that is passionate about your career development Paid industry certification and continuous learning opportunities Enjoy a flexible, independent work environment Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more! What You Will Do: Partner with customers to understand their technology requirements, recommend solutions, and provide training and support to ensure proper use of implemented systems. Collaborate with field sales and corporate account teams to support strategic technical sales calls and presentations for specific industry, product or market applications. Lead problem solving efforts by utilizing various root cause analysis methodologies in a customer facing environment Identify and validate the feasibility of operational efficiency improvement projects for specific application or utility system; this can include HVAC systems, wastewater, ultrapure water systems, pretreatment and/or exhaust Quantify and communicate total cost of operations savings for efficiency improvement projects in a documented report Conducts best practice gap analysis to ensure optimal system performance and customer satisfaction; support Total Plant Assessments in specific application area of expertise Collaborate with R&D and Marketing on Innovation projects, from ideation to launch, by completing Phase Gate milestones such as refining value propositions, defining operational savings, creating technical documentation, educating internal and external stakeholders Support or lead innovation pilot applications, technical trials and market trials Research, identify and define market and product application opportunities within a specific industry, for specific customers or groups of customers Create and sustain knowledge resources tailored for both associates and customers. Facilitate training for associates and customers, sharing your specialized knowledge to foster skill development and proficiency. Attend or participate in industry conferences, consortia, round tables or webinars to promote innovative solutions and problem solving approach to drive Value Delivery for the industry Position Details: Consult and develop solutions to support customers in meeting their corporate ESG goals in the Microelectronics industry This position is remote and will primarily support the North America region with options for global travel based on business needs 50% or more overnight travel required Minimum Qualifications: Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, etc), Life Sciences (Biology, Chemistry, etc) or other technical field Minimum of 7-10 years of experience in successful project implementation, engineering, technical sales, or field sales support experience in technical industries such as Microelectronics, Data Centers, Pharmaceuticals, Life Sciences, etc Technical knowledge of semiconductor facilities operations, or other highly technical field such as pharmaceuticals, chemical manufacturing or data centers Strong technical understanding of HVAC utility systems: condenser water, chilled water, process cooling water, process vacuum, air handlers, scrubbers Strong communication and presentation skills for this customer facing role Problem solving mindset and familiar with various root cause analysis methods Naturally curious, accelerated speed of understanding, desire to teach and educate others Must have a valid Driver's License and acceptable Motor Vehicle Record Ability to travel within geographic territory, ability to travel overnight for business, ability to travel globally for technical training, customer seminars and other business needs No immigration sponsorship offered for this role Preferred Qualifications: Professional Engineer or Engineer in Training Design or Operational experience for Microelectronics & Data Center utility systems including, but not limited to: cooling, heating, pretreatment, scrubbers, makeup air handlers, chillers, plate and frame heat exchangers, primary wastewater treatment, secondary wastewater treatment, reclaim or ZLD Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technology and expertise Self-motivated, pro-active, result-oriented professional Recognized as an expert in industry or technology focus Ability to understand a total plant approach to water Annual or Hourly Compensation Range The total Compensation range for this position is $131,700-$197,500 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

The Company At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an "A" rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier. Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago. What you will do The Claims Business Analyst III acts as a liaison between the business/customers and IT/vendor development teams for business needs requiring technology and process based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. This role is accountable for the ongoing administration of applications within the Claims Department and user support. Key responsibilities * Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements. * Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems. * Working with business partners, elicit requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows. * Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots. * Working with team members, business partners, and Information Technology, lead or participate in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable. Obtain necessary approvals for requirements from business stakeholders. Maintain complete and keep contemporary documentation of requirement decisions, procedures, workflows, system integrations etc. * Is able to work and transition across projects executed in different methodologies (Agile, Waterfall, Kanban etc.). Should be well versed with creation and prioritizing Backlogs, writing User Stories, clearly defining Acceptance criteria and helping move stories across work stages to ensure completion. * Works with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization. * Develop testing strategies; build Acceptance Tests and Use Cases. Perform User Acceptance Testing when needed to ensure that programming meets specifications, and operates as intended. * Document and analyze business processes and system integrations to guide the business in improvement opportunities * Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary. * Provide a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing. * Working with business partners and Information Technology, plan and manage project activities of a high complexity/visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies. Additional responsibilities * Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates. * Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures. * Participate in the development and design of new products, and documenting system changes that are necessary as a result. * Support ServiceNow/Help Desk related requirements items. * Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track). * Performs other duties as assigned. * Conforms with all corporate policies and procedures. What you need: * Bachelor's Degree preferred or equivalent business or business analyst experience. * Experience with Guidewire ClaimCenter required. * Familiarity with automated Commercial Lines and/or Personal Lines systems desired. * 6+ years experience in Business Analyst role preferred. Certified in Scaled Agile - SAFe Product Owner (PO/PM) preferred. Salary Range: $90,000-$130,000 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Benefits We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: * Medical and Prescription Drug Benefit * Dental Benefit * Vision Benefit * Life Insurance and Disability Benefits * 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) * Health Savings Account (HSA) * Flexible Spending Accounts * Tuition Assistance, Training, and Professional Designations * Company-Paid Family Leave * Adoption/Surrogacy Assistance Benefit * Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance * Student Loan Refinancing Services * Care.com Membership with Back-up Care, Senior Solutions * Business Travel Accident Insurance * Matching Gifts program * Paid Volunteer Day * Employee Referral Award Program * Wellness programs Additional information This position is a full time salaried, exempt (non overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-HL1

Job Summary: The Application Trainer provides classroom and individual training for Super Users and End-User staff for the inpatient and ambulatory EMR systems, as well as Upstate-specific applications. Develops scheduled, tracks user competency, and prepares training material for multiple delivery modes. Collaborates with the Principal Trainer of the assigned application(s) as well as business area workflows. Reports training status information to management and/or project requestors on a timely basis. Minimum Qualifications: Bachelor's degree with 2 years relevant experience or an equivalent combination of education and experience required: excellent presentation, interpersonal, written/oral communication, analytical, organizational, and computer skills required Demonstrated ability to be self-directed with strong interpersonal, communications, analytical and organizational skills required. Will consider a varying combination of education and experience. Application Trainers must become credentialed within three (3) months of hire. Preferred Qualifications: Experience in Healthcare, Finance, IT, or Education. Classroom training experience is strongly preferred. Work Days: Days Mon-Fri and off hours on an occasional basis Message to Applicants: Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays. L2: $60,406 - $88,200 Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations. The salary range depicted is based on full time, 1.0 FTE and would be prorated accordingly for less than 1.0 FTE. Recruitment Office: MedBest Medical Management

Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities This position facilitates identity and access management. The position is responsible for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to end users and IT functional groups. This position will perform ticket management and participate in meetings. It is the responsibility of the IAM admin to manage Identity and access within a wide range of business and financial services applications. This position will also work independently to develop, configure and support. computer applications with the aim of improving business efficiency and productivity in regards to access and identity management. Working as part of a team of IT professionals, to investigate and analyze problems or requirements from a business perspective and design and specify suitable systems. Essential Duties: Process Identity and Access request for users within the entire organization in conjunction with security policies and guidelines defined and approved by Information Security. Design and developing identity management strategies, architectures, implementation plans and governance plans. Understanding of security audit compliance requirements in relation to security and privacy regulations. Assist IT System Analyst team in providing technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems in regard to Identity and Access management. Provide required business and/or subject matter expertise for day to day related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems. Develop and maintain statistical reports with analysis for management and auditing purposes. Serve as an escalation point for Technology Support staff on more complex identity and access related issues. Cross-train with appropriate IT department members to serve as backup, as needed. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion. Ancillary Duties: Provide assistance wherever necessary to help the Information Technology Department and the bank in achieving their annual goals. Qualifications Education, Training and Requirements: Associate/Bachelors Degree in Computer Science, Information Systems, or related field or equivalent experience. All applicants must be 18 years of age or older. Skills: Proficient reading, writing and analytical skills. Excellent interpersonal and communication skills. Advance knowledge of provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, Exchange and financial services industry applications. Must be able to thoroughly document processes and work performed. Experience: At least 3 years experience in Information Technology in a banking or financial environment part of which should include application administration duties.

At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential? Key Job Responsibilities * This role is responsible for processing SPEN,POP FCS updates and designations as well as act as a BA for the business line they support for over 3k FPs for wealth management. * This role is also responsible for the processing of collective POP, and this is a functionality that needs to be maintained for our top producer groups. * They will also be responsible for the testing and changes related to the business line and processes that they support as well as support the GDC initiative * Individual will also be cross trained to support customer service line as needed during shortage and potential attrition. The base salary range for this position is $56,000 - $75,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: Equitable Total Rewards Program Required Qualifications * 2 Years experience in a Business Analyst Role * 2 Years experience in Compensation * Prior project management experience * 2 years Data visual experience * Intermediate Excel Skills Preferred Qualifications * Finance and Accounting experience preferred * Bachelors degree preferred Skills Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience. Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. ABOUT EQUITABLE At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************.

Scope of Responsibilities: The Data Solutions Analyst will partner cross functionally to understand underlying business issues and will utilize technology and reporting to create tools/processes to create efficiencies. As a Data Solutions Analyst, you will be responsible for spearheading initiatives that eliminate manual work and repetitive tasks. You will also be assisting in budgeting and financial reporting. Job Summary: You will transform raw data into actionable insights through analysis, automation, and visualization. Collaborating with department leaders and senior leadership, you'll identify performance improvement opportunities and implement scalable solutions that reduce manual work and optimize operations. Responsibilities Build automated solutions using SQL and Python to solve complex reporting and calculating needs Build out new pricing model using agreed upon specifications and provide results in a client-facing format Develop data pipelines to automate manual processes Analyze invoice and payment data for external clients to ensure accuracy of rates being applied as well as analyzing rejection reporting to ensure agreement with claim rejections Create Power BI and other self-service reporting dashboards for external clients Provide and analyze dashboard reporting to help drive internal business decisions Build out automated onboarding solutions for potential clients Support external vendors and internal stakeholders with data and reporting solutions as well as ad hoc requests Analyze, develop, and present reporting on individual client performance to ensure contractual optimization Create tools to model formulary position changes and related financial impact Use AI to automate and create solutions such as summarizing rebate rates using rate sheets and associated data for forecasting purposes Maintain appropriate documentation of applications and business processes Support sales growth Integrate with clinical team to develop process improvement roadmap Assist management with forecasting/annual budget Shares knowledge with peers and others and supports knowledge management efforts Participates in developing individual skill sets to meet today and tomorrow's business needs Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned Qualifications Job Skills Required: Proficiency in SQL and other coding languages (Python, R, Java, etc.) PBM/GPO experience a plus Strong analytical skills Strong organizational skills Strong interpersonal skills and collaborative ideology Strong written and verbal communication skills Proficiency in Microsoft tools such as Excel, PowerBI, and PowerPoint Education: Required: Bachelor's Degree or higher in Business or Computer Science Experience: Preferred: 2-3 or more years previous experience in related position Preferred: Experience using business intelligence tools such as Power BI Must possess knowledge of security concepts applicable to this role and function. Not ready to apply? Connect with us for general consideration.

The Functional Business Analyst ( FBA ) plays a critical role in supporting and maintaining facility systems, energy management systems, environmental health and parking and transportation systems. This position serves as the bridge between business stakeholders and technical teams, ensuring systems are aligned with operational goals and user needs. The FBA is responsible for gathering and analyzing business requirements, facilitating technology implementations, and optimizing processes to enhance system performance and functionality. Responsibilities Maintain and support facility systems to ensure optimal performance and reliability. Collaborate with IT teams to troubleshoot and resolve system issues in a timely manner. Monitor system performance and recommend improvements or updates as necessary. Ensure data accuracy, integrity, and security within assigned systems. | Business Analysis and Facilitation Work closely with business units to understand their processes, challenges, and system requirements. Analyze business needs and translate them into functional and technical requirements for system enhancements or new features. Facilitate meetings and workshops with stakeholders to gather input and prioritize needs. Document workflows, processes, and system configurations to support operational transparency and decision-making. Develop and maintain reports, dashboards, and data visualizations to support decision-making and operational efficiency. Provide data insights to help business units achieve their strategic and operational goals. Collaborate with technical teams to design, configure, and implement system updates or new functionality. Test system changes, ensuring they meet business requirements and do not disrupt operations. Develop and deliver end-user training, documentation, and ongoing support to maximize system utilization. Identify opportunities for process improvement and work with stakeholders to implement solutions. Other duties as assigned.

Job Type: Permanent Build a brilliant future with Hiscox Job Title: Business Insights Analyst What is the Opportunity? Develops data and analytics that support Distribution at Hiscox across both retail traded and retail digital channels. The role will assist in establishing foundational distribution analytics, post-monitoring of various initiatives, agency compensation analytics, and sales planning efforts, among other distribution focused initiatives. What Will You Do? Strategy & Initiatives: Contribute to the execution of strategic projects and cross-channel initiatives. Develop solutions to resolve challenges and propose innovative improvements. Support data transformation initiatives Analytics & Operations: Perform data analyses to solve business problems with limited guidance. Support and drive components of distribution initiatives and process efficiencies. Provide proposals and recommendations aligned with department practices. Build and manage data visualization tools that help run the business Communication & Collaboration: Present analysis and project results to technical and non-technical audiences. Create written communications (reports, presentations) with peer review. Actively participate in team discussions and collaborate across functions. Talent Development: Opportunity to lead project based work and present findings to leadership Build relationships with internal stakeholders to gain broader business knowledge Support training and skill development initiatives within the distribution team. Required Qualifications: Bachelor's degree in Business, Mathematics, Finance, Economics, or related field. At least 1-3 years of experience in data analytics. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with SQL and Data Visualization Tools (e.g. Tableau, PowerBI) Preferred Skills & Knowledge: Familiarity with Business Insurance lines, products, and systems. Understanding of distribution and sales analytics metrics/KPIs. Ability to extract, cleanse, and analyze data. Strong organizational and time management skills; ability to handle shifting priorities. Excellent verbal and written communication skills. What We Value: Ability to collaborate with diverse business partners (underwriting, IT, finance, senior leadership). Self-directed work style with a strong sense of urgency in meeting deadline Problem solver with strong attention to detail Focus on continuous improvement, efficiency and automation of processes What Hiscox USA Offers: Competitive salary and bonus (based on personal & company performance) 401(k) with competitive company matching Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) Company paid group term life, short- term disability and long-term disability coverage 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days Paid parental leave 4 week paid sabbatical after every 5 years of service Financial Adoption Assistance and Medical Travel Reimbursement Programs Annual reimbursement up to $600 for health club membership or fees associated with any fitness program Company paid subscription to Headspace to support employees' mental health and wellbeing Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program Dynamic, creative and values-driven culture Modern and open office spaces, complimentary drinks **Please note that this position is hybrid and requires two (2) days in office weekly with occasional inter-office travel** Salary range: $90-$120k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. About Hiscox: As an international specialist insurer we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. About Hiscox US: Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance) #LI-RM1 Work with amazing people and be part of a unique culture

Who We Are: CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life. We are currently searching for qualified candidates for ** Please see the details for the position below. Title: Business Analyst - Commerce Platform Location: Remote with the US Job Description: We are seeking a Business Analyst to support our next-generation point-of-sale and commerce platform. This individual will bridge business needs with technical execution, ensuring our solutions deliver value to clients and align with company strategy. The ideal candidate has prior exposure to product management, strong analytical skills, and an interest in commerce technology. Key Responsibilities: Requirements Gathering & Analysis Collaborate with product managers, engineers, and stakeholders to translate business needs into functional requirements. Document user stories, use cases, process flows, and acceptance criteria. Product Development Support Act as a liaison between business stakeholders and technical teams throughout the product lifecycle. Participate in backlog grooming, sprint planning, and feature prioritization. Support product managers in evaluating feature trade-offs and roadmap alignment. Commerce Platform Expertise Develop a working understanding of commerce and point-of-sale systems, including integrations with payments, access control, and digital credentials. Assist in market research and competitive analysis to inform product direction. Stakeholder Engagement Partner with internal teams (sales, marketing, implementation, customer support) to ensure product requirements reflect client and business needs. Contribute to client discovery sessions, gathering feedback to drive product enhancements. Change & Process Management Support change management activities, ensuring smooth adoption of new product features. Document processes and maintain updated knowledge bases for internal and external use. Qualifications: 2-4 years of experience in business analysis, product management, or related roles. Proven ability to translate business requirements into technical specifications. Strong communication and facilitation skills across technical and non-technical stakeholders. Experience with Agile methodologies and tools (e.g., Jira, Confluence, Azure DevOps). Analytical mindset with attention to detail and problem-solving skills. Preferred Qualifications: Experience working on commerce, point-of-sale, or payments-related platforms. Background in SaaS product delivery and client-facing solution implementation. Familiarity with API-driven integrations and enterprise system workflows. Exposure to UX/UI design principles and customer journey mapping. Planning for the Future: Employer paid Life Insurance / AD&D / Short-Term Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D Access to FSA Plans & Commuter Benefit Plans 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay. Both your contribution and the company contribution are immediately 100% vested. Access to the Roper Employee Stock Purchase Plan Paid Parental Leave Program. Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor. As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom. This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI. ************************************* CBORD Employment Candidate Privacy Notice Transact Employment Candidate Privacy Notice

Summary: The Technical Systems Analyst provides front-line IT support across the resort and casino, ensuring smooth operation of systems used in gaming, hospitality, food & beverage, and guest services. Troubleshoots hardware and software issues, supports POS and property management systems, and works closely with departments to deliver timely, high-quality technical solutions that enhance the guest and team member experience. Position Responsibilities: Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units. Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them. Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations. Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change. Establishes and follows Standard Operating Policies and Procedures for managing systems. Ensures the backup schedule is processed and the tapes are rotated for offsite storage. Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner. Opens trouble ticket as required by support model. Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets. Places service calls for hardware and software to vendors as required by support model. Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements. Monitors and initiates batch processing or work requests as required. Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization. Complete Gaming System Audits Responsible for On and Off Boarding Minimum Qualifications: Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment. Must be experienced in resolving a multitude of computer user difficulties. Demonstrates excellent troubleshooting skills; understands at what point to escalate issue to next support level. Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices. Has a basic understanding of the Windows operating systems. Must be flexible and willing to work any shift - position is a 24X7 coverage support position. Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems. Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based). Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops. Detail oriented and able to work effectively in a multi-tasking environment. Must understand VPN and TFP Understand Incident Management and Response. Desired Qualifications: Some type of Industry Certification Experience in an Information Technology Call Center Demonstrated experience working with gaming and/or hospitality systems. A working knowledge of transaction processing and data flow in a large enterprise computing environment. Remarks: This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job. Job Posted by ApplicantPro

A partner of Insight Global is looking for a Senior Business Systems Analyst to join their team. The Senior Business Systems Analyst plays a crucial role in enhancing our digital capabilities and driving business success through effective system management and reporting solutions. This individual plays a key role in the implementation, development and support of various modules in MRI Software - including General Ledger, Accounts Payable, Accounts Receivable, Commercial Management, Budgeting & Forecasting, Job Cost, Investment Accounting, and Investor Connect. Tasks include system maintenance, development, administration and system interfaces. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 4+ years of experience as a Business Systems Analyst, Application Analyst, or similar role - Strong working knowledge of MRI Software, including PMX and investment accounting modules, is essential for success in this role. - Familiarity with relational databases and system architecture - Hands-on experience with SQL (writing queries, views, joins, troubleshooting data issues) - Experience creating reports and dashboards using Power BI (preferably through Agora Insights) - Excellent communication and documentation skills - Strong attention to detail and ability to manage multiple priorities - Experience supporting or implementing ERP systems in a commercial real estate environment - Prior experience with MRI form and report design - Exposure to MRI's Partner Connect platform and API integrations - Knowledge of commercial property accounting practices

Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients. In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia. Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community. Job Description Trigyn's direct client is looking for BI Systems Analyst for contract assignment in Syracuse, NY. Responsibilities: • Full-time support of our TM1 and Cognos environments. • New development, bug fixes, testing, etc. • Deploy product upgrades and configuration changes as necessary • Build Cognos reports, cubes, dashboards, and framework manager packages to solve the BI needs of the user community • Provide technical assistance with troubleshooting reports/models/cubes by responding to inquiries and questions • Write and maintain technical documentation to describe program development, logic, coding, testing, changes, and corrections • Manage the related change management process and associated documentation • Collaborate with team members and management by gathering information and understanding the business needs and objectives to produce deliverables Ideal candidate will possess: • Strong understanding of ITs architecture, configuration, model build, maintenance, performance monitoring, security, users management, web and web sheets. • Experience with Turbo Integrator Functions • Experience with Functions (Rules, Feeders, Worksheet, macro) • Experience with MDX • Experience with Data Integration, Validation and Presentation using TM1 Perspectives, Active Forms and Slice • Experience with complex SQL queries • Experience with TM1 10.2, Cognos 10.2, 11.x • Expert with MS Excel and VBA development a plus • Strong knowledge and understanding of Relational Database Design and Development • Strong knowledge and understanding of OLAP Database Design and Development • TM1 certification is a plus Qualifications Requirements: • 5+ years utilizing business intelligence tools, with a focus on Cognos TM1 development. • Business Intelligence (B.I.) and Analytic experience • Experience with TM1 10.2, Cognos 10.2, 11.x Additional Information TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.

ABOUT OUR DISTRICT The Syracuse City School District is undergoing a new phase of innovation and transformation with the goal of ensuring that all students graduate high school with the skills needed to be ready for college and career. For Syracuse, all means all - including students who fall behind academically or have been considered "hard to support" for a host of reasons. The School Board and Syracuse community have charged the Superintendent with improving student achievement, and he is seeking a dedicated and diverse team of school leaders and teachers to partner with him in moving the district toward its goals. The Syracuse City School District represents 34 schools and 4 alternative education programs, serving 19,000+ students Pre-K-12 of whom 77% qualify for free or reduced-price lunch, 18% are served by the Office of Special Education and 78% are students of color. Location: Office of Information Technology at ITC DISTINGUISHING FEATURES OF THE CLASS The work involves professional level responsibility for providing resources assistance to the Syracuse City School District in the organization, analysis and evaluation of assessment and other school data, use of automated data retrieval systems, and other activities related to data-driven decision-making. The encumbent serves as the Syracuse City School District liaison to the Regional Information Center as well as evaluating the school districts' needs in terms of available Syracuse City School District programs and provides technical assistance to staff of the Syracuse City School District in the implementation of programs. Work is performed under the general supervision of an administrative superior with leeway allowed for the use of independent judgment in carrying out the details of the work. Does related work as required. TYPICAL WORK ACTIVITIES Designs, maintains, and uses data resources as required. Provides assistance to the Syracuse City School District in the collection, analysis and interpretation of data (including but not limited to New York State Education Department state assessment data, student demographics, etc.) for the purpose of school and student improvement. Provides staff development opportunities for administrators and others in the use and analysis of student/program data to improve student performance and programs. Provides evaluation coordination for districts involved in grants; including but not limited to data collection and analyses via surveys, observation, and review of archival data. Constructs and provides models of analysis for national, state and local student performance measures. Constructs and provides models of analysis for national, state and local teacher performance measures in accordance with new teacher evaluation requirements. Provides lay language summaries of State Education Department and other association reports and memos focusing on assessment and student data. Serves as Syracuse City School District liaison to the Regional Information Center in the ongoing collection of district data, review of assessment reports, data warehousing efforts, use of data extraction tools, etc. Assists the Syracuse City School District in the development of regional performance reports and in the preparation of supplemental materials related to the School Report Card. Conducts surveys and data analyses of high interest concerns. May perform as a lead worker to other team members. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Thorough knowledge of the principles, practices and methods of statistical analyses and evaluation design. Good knowledge of school district staff needs and responsibilities. Good knowledge of educational theories and trends. Ability to maintain effective working relationships with groups and individuals. Ability to read and comprehend complex oral and written material. Ability to clearly and concisely express ideas orally and in writing, including technology based communications. Tact; resourcefulness; and creativity. MINIMUM QUALIFICATIONS Promotion: Two (2) years of permanent competitive class status as a Data Analyst (Educational Research and Evaluation). Open Competitive: A. Graduation from a regionally accredited NYS registered college or university with a Master's Degree in Instructional Design, Instructional Technology, Educational Psychology, Statistics, Public Administration, Business Administration, Economics, Research, Education, Sociology, Political Science or Psychology or a closely related field and one (1) year of work experience, or its part-time equivalent, in evaluating education systems or institutional research and planning which includes research, evaluation, data collection and analysis; OR, B. Graduation from a regionally accredited or NYS registered community college with a Bachelor's degree in (A) above and two (2) years of work experience, or its part-time equivalent, in evaluating education systems or institutional research and planning which includes research, evaluation, data collection and analysis; OR, C. Six (6) years of work experience, or its part-time equivalent, in evaluating education systems or institutional research and planning which includes research, evaluation, data collection and analysis. WORKING HOURS: This position will work 40 hours per week, 12 months per year. This position is full-time. This position is non-exempt. SALARY: The current salary range is $82,400-$113,300 depending on experience and qualifications pursuant to the Unit 11 Collective Bargaining Agreement contract. QUALIFICATIONS: This position will be hired provisional . All candidates must meet the minimum qualifications on the Onondaga County Civil Service for this title. When the exam for this title is offered, the successful candidate must pass the exam and be reachable on the resulting eligibility list, in order to be retained. The successful candidate will be required to pass a fingerprint-based background check, at the cost of $102.50 to the candidate. City Residents are encouraged to apply! The Onondaga County Civil Service job description for this position can be viewed by clicking here.

Progressive Global Energy is a world-leading staffing company committed to connecting the right talent with the right opportunity in the diversified energy industry. We support our clients and candidates' needs by delivering safe and compliant manpower services quickly and effectively. Job Description Preference: •Experience working with utility asset information - particularly electric distribution •Experience working with other systems including work and document management •Understanding of data management and quality principles Qualifications Required: •Demonstrated customer service and communication skills (verbal and written) including proven ability to work in a team environment. •Demonstrated analytical skills, problem-solving and decision-making capabilities. •Strong attention to detail. •Proficient with computer applications. •Highly motivated with ability to take an assignment and progress independently. Job Dimensions: •No Direct Reports Main Interfaces: •Other Asset Data and Analytics team members, Operations Support personnel Qualifications More electric experience requested as compared to ARCGIS experience. We can teach the ARCGIS experience, but the electric experience is valuable when a virtual walk down of the electricity distribution system occurs to confirm the connectivity model. The connectivity model is a simple way of indicating that all of the components on the electric distribution system align Additional Information All your information will be kept confidential according to EEO guidelines. Please contact: Shane Medrano ************

Budget Title: Senior Programmer/Analyst Campus Title: Senior Network Administrator Unit: Computing and Network Services Professional Rank and Salary: SL-4 mid to high $70K DOQ The State University of New York College of Environmental Science and Forestry (ESF) in Syracuse, NY invites qualified applications for the position of Senior System Developer. The Senior Network Administrator (Senior Programmer/Analyst) position at the College of Environmental Science and Forestry is a critical role within the Computing and Network Services unit. This position is designed to ensure the robust and efficient operation of the college's network infrastructure, which is essential for supporting the academic and administrative functions of the institution. The role offers a professional rank of SL-4 with a salary range in the mid-high 70's, depending on qualifications. The successful candidate will work closely with the CIO/Director of IT to maintain and enhance the campus's wired, wireless, and data center networks, contributing to the overall IT strategy and security posture of the college Primary Responsibilities Reporting to, and working with, the CIO/Director of IT, the Senior Network Administrator is responsible for the implementation, administration, and maintenance of network infrastructure and monitoring technologies, including all levels of the campus wired, wireless, and data center networks and supporting systems, and serving the needs of the College's faculty, staff, and students with third level service request support related to data communication, network connectivity, and various other IT systems. The Senior Network Administrator also assists in developing and maintaining ESF's disaster recovery plan and security policies/procedures, as required, maintains/monitors data closet/server space APC and EATON power equipment and environmental monitors, and assists with fulfilling campus obligations regarding hosted/local Ellucian Banner system components. This position also supports staff performing log analysis by implementing/maintaining network data acquisition technology. Requirements: Required Qualifications: * Bachelor's degree and three years' experience working with computing and network systems required. * Advanced technical experience and understanding of campus network switching/routing/firewalling, including configuration/deployment, administration, performance optimization/trouble-shooting, and multi-site management is required. * Experience troubleshooting, maintaining, and documenting physical network infrastructure is also required. Preferred Qualifications: * Master's degree in an IT-related field. * Working knowledge in the areas Windows Server and Unix/Linux use/administration. * Experience setting up and maintaining VMWare infrastructure technologies * Knowledge of at least one major programming and scripting language. * Demonstrated experience with firewall administration and site-to-site VPN configuration across multiple firewall technologies including Fortinet, Cisco, and other. * Certifications in HPE-Aruba/Cisco or other networking, Microsoft, VMWare Data Center/Security infrastructure technologies. * Experience supporting multi-vendor, multi-platform data center and campus network infrastructure. * Experience with HPE/Aruba switching technologies. * Experience with HPE iMC network management platform. * Experience with Fortinet wireless technology configuration, maintenance, and management. * Experience with Aruba ClearPass policy manager. Additional Information: In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" institutions of higher education are required to prepare an annual report containing information on campus security policies and campus statistics. This report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by SUNY-ESF; and on property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. You can obtain a printed copy of this report by contacting SUNY-ESF University Police at ************ or by accessing the following web site: ****************************************************** Additional Information: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************. SUNY ESF is a Smoke and Tobacco Free campus and is dedicated to providing a healthy and safe environment for the entire campus. For more information you can visit our Tobacco and Smoke Free Policy at ********************************************************* SUNY-ESF is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Application Instructions: Application Procedure: Application materials are required to be submitted on-line at *********************** Please provide Cover Letter, Resume, and at least three employment references (we will not contact references without prior permission). Application Deadline: To ensure optimal consideration, all application materials must be received by June 1, 2025, although this position will remain open until filled. Internal Procedures: UUP-represented employees of ESF desiring consideration under the Advanced Internal Application Procedures should submit application materials online and notify the Office of Human Resources by May 16, 2025 that they would like early consideration.

Preferred Qualifications - Three to five years or more of related professional experience, with an earned Bachelor's Degree in Information Technology or a related degree, or an equivalent additional professional experience in essential duties and responsibilities. - Expert programmer with proficiency in one or more of the following: Oracle (PL/ SQL ), SQL Server, MySQL, or other database technology. - Expert knowledge in object-oriented programming languages such as Java or C#, or other structured programming languages such as Python, PHP , Power Shell, etc. - Expert knowledge of relational databases and the ability to create and manage database structures as needed for development and troubleshooting. - Experience with Oracle or SQL Server database administration. - Experience supporting Ellucian Banner. - Expert knowledge of APIs. - Experience in developing web applications with HTML , CSS , and JavaScript. Work Schedule Weekdays Other Information Colgate is committed to attracting and retaining a diverse faculty, staff, and student population. We strive to be an inclusive community - one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate's educational enterprise. These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs. As a result, we ask all candidates seeking consideration for the Systems Integration Analyst position to submit a diversity statement with their application materials. You can upload the statement under the Diversity Statement document heading. A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university's commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university's strategic initiatives in this area (see Colgate's Diversity, Equity, and Inclusion Plan ). For information on how to write a diversity statement, see our Guidance on Crafting Diversity Statements .

Works collaboratively with the Project Director and Project Managers, as well as other source owners to develop a project plan for each project that will establish project timelines, tasks, and milestones in collaboration with the vendor. Responsible for in-depth knowledge of Epic system software as well as operational workflows. This includes achieving and maintaining application certification. Minimum Qualifications: Bachelor's degree and 3 years relevant professional work experience or equivalent combination of education and experience. Must be self-directed with strong interpersonal, communication, analytic and computer skills. Preferred Qualifications: Knowledge and/or use of Health Information Systems in a hospital setting, especially the Epic suite of products is preferred. Experience working in a health care setting. Work Days: Monday-Friday. 8 am- 5:00 pm Message to Applicants: Recruitment Office: Human Resources

* This is a campus-based position, located in Syracuse, NY. Syracuse University's Office of the Registrar seeks a detail-oriented Functional Business Analyst II to enhance its student information systems, specifically leveraging expertise in PeopleSoft Student Records. Essential skills include system and business analysis expertise, effective collaboration and communication, and meticulous attention to detail. Key responsibilities include complex report development, using tools like Tableau and Oracle SQL , supporting internal teams that manage PeopleSoft Student Records and Graduation Processing by creating and maintaining audits and also by analyzing and understanding student career progression and the configuration of student academic load. The Functional Business Analyst II will collaborate broadly as well as work directly to improve system processes through enhancement, documentation, and system testing. Responsibilities Provide technical support and subject matter expertise for PeopleSoft, Security/ FAST , and third-party systems including, but not limited to Parchment, Diplomatic, 25Live, Acalog/Curriculog and other enterprise application systems. Administer student records security, manage, and maintain access to data appropriately. Research new functionality and improvements as it relates to the various enterprise application systems. Provide technical project support for new functionality, upgrades, and other assigned projects. Develop and maintain required process documentation. Create, update, and maintain various reports, production queries and dashboards to support the processes of the Registrar's office, schools and colleges and external agencies such as NSC . Analyze business requirements and translate them into functional specifications as required. Develop, document, and maintain various test plans for new functionality and system enhancements during regression and upgrade test cycles. Other duties as assigned.

Summary: The Technical Systems Analyst provides front-line IT support across the resort and casino, ensuring smooth operation of systems used in gaming, hospitality, food & beverage, and guest services. Troubleshoots hardware and software issues, supports POS and property management systems, and works closely with departments to deliver timely, high-quality technical solutions that enhance the guest and team member experience. Position Responsibilities: Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units. Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them. Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations. Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change. Establishes and follows Standard Operating Policies and Procedures for managing systems. Ensures the backup schedule is processed and the tapes are rotated for offsite storage. Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner. Opens trouble ticket as required by support model. Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets. Places service calls for hardware and software to vendors as required by support model. Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements. Monitors and initiates batch processing or work requests as required. Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization. Complete Gaming System Audits Responsible for On and Off Boarding Minimum Qualifications: Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment. Must be experienced in resolving a multitude of computer user difficulties. Demonstrates excellent troubleshooting skills; understands at what point to escalate issue to next support level. Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices. Has a basic understanding of the Windows operating systems. Must be flexible and willing to work any shift - position is a 24X7 coverage support position. Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems. Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based). Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops. Detail oriented and able to work effectively in a multi-tasking environment. Must understand VPN and TFP Understand Incident Management and Response. Desired Qualifications: Some type of Industry Certification Experience in an Information Technology Call Center Demonstrated experience working with gaming and/or hospitality systems. A working knowledge of transaction processing and data flow in a large enterprise computing environment. Remarks: This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job.