Catering Manager
Assistant restaurant manager job in San Juan, PR
Solicit and respond to companies and organizations to purchase food & beverage, rent meeting space and ancillary services from the hotel. Coordinates the prompt, courteous and efficient “delivery” of those products to satisfy the customer's service needs and to maximize the hotel's profits.
Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events i.e.: set-up and execution of social and corporate meetings, meals and special events.
Provides direction and supervision of meeting and /or catering logistics to other departments and team members responsible for event execution.
Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close local catering business.
Meets with and entertains customers, conducts property tours and promotes facilities and services within parameters, has discretion to negotiate contracts with customers' agreements with vendors.
Provides support to Senior Catering Managers and Director of Catering in planning and on site execution of large events.
Directly assists customers as necessary.
Audits customer checks, department charges and files to ensure accuracy.
Supervises staff in creation and distribution of accurate written materials.
Ensures that contracts, menus, letters and reports are completed according to Hilton standards and policies.
Re-book functions and follow-up with customers by sending a thank you.
Compiles Food and Beverage post event report.
Any other tasks as assigned by the General Manager or Banquet and Event Director.
Requisitions:
Highschool diploma or Equivalent.
Four years degree in Hotel and Restaurant Management or equivalent combination of education and professional experience.
Full availability
Bilingual
Auto-ApplyBanquet Manager
Assistant restaurant manager job in San Juan, PR
The Banquet Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Banquet Manager is responsible with assisting in directing and motivating the banquet/Kitchen staff. The Banquet Manager is responsible for ensuring high quality service for all banquet and catering functions by following established safety and brand standards. The role's primary responsibility is to drive results through their entire department. In this role, the Banquet Manager is expected to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals.
Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives.
The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.
Job Description
Principle duties and responsibilities (Essential Functions) include:
* Operational/Functional:
* Provide direction and manage all aspects of the banquet service department in all capacities thereby ensuring top efficiency and high guest satisfaction.
* Responsible for arranging all food and beverage details for all functions, including linens, table set ups and decorations.
* Coordinate and supervise the preparation, presentation, buffet set ups, layouts and service of food and beverage products of functions assigned to ensure highest quality at all times.
* Visually inspect rooms set-ups and equipment to ensure adherence to quality standards.
* Interview, hire, train, and promote Banquet staff. Provide consistent feedback and recommend disciplinary action when appropriate.
* Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business.
* Process payroll after each function or event and accurately calculate number of hours worked and gratuity distribution.
* Coordinate proper execution of food preparation and set up by informing kitchen staff when to start plating dishes etc.
* Discuss with the Catering and Convention Services Manager all details of events and functions and plans for flawless execution.
* Review guest satisfaction survey results with employees.
Ensure all Sonesta safety and sanitation standards are adhered to.
* Respond to guest complaints and ensure proper follow-up is completed.
* Maintain high standards of personal appearance and grooming.
* Perform any other job-related duties as assigned.
* Assumes responsibility for the Kitchen in absence of the Executive Chef.
* Assist in leading the Culinary Department and in providing direction for day to day operations in absence of the Executive Chef.
o Supervise and coordinate the food preparation and production. Assign specific tasks to the kitchen staff.
* Monitor payroll, approve timesheets, and process payroll at the end of the pay period for both Banquet/Culinary Team.
* Assist Executive Chef to conduct regular inventory of food items and equipment.
* Asist Executive Chef to manage Kitchen department expenses and ensure food cost is reviewed daily.
* Strategy and Planning:
* Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
* Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
* Investigate new and improved cleaning instruments and methods.
* Conduct inventories of linen, supplies and equipment as needed.
* Financial Management:
* Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within the Banquet Department.
* Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Enter billing information into POS and generate a final guest check in a timely manner.
* Control liquor costs and manage the banquet beverage inventory.
* Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
* Managing your Team:
* Attract, retain, and motivate your team to uphold company standards and practices.
* Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
* Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
* Conducts regular department meetings with the Banquet team.
* Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
* Coach team by providing specific feedback to improve knowledge, skills and performance.
* Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
* Leading with Passion:
* Ensure and provide exceptional customer service.
* Utilize and collaborate with resources across different departments and corporate office.
* Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture.
* Focus on the mission and well-being of the departments, hotel and company.
* Lead by example and operate with integrity and respect.
* Inspire your team to embrace and demonstrate Sonesta's core values and the guest service standards.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
* Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
* Must have the ability to write reports, business correspondence, and procedure manuals.
* Must possess the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Must have the ability to operate various food and beverage equipment present at a function.
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Strong supervisory and leadership skills.
* Extensive knowledge of hotel and hospitality industry.
* Proficient with Microsoft Word, Excel and PowerPoint.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
* Medical, Pharmacy, Dental, and Vision Insurance
* 401(k) Retirement Plan with Company Match
* Paid Vacation and Sick Days
* Paid Funeral Leave
* Sonesta Hotel Discounts
* Educational Assistance
* Paid Parental Leave
* Referral Incentive
* Doctor Clinic
* Sick Incentive
* Development Programs
* Milestone (Years of Service) Incentive
* Employee Cafeteria
* Company Paid Life Insurance
* Company Paid Short-Term and Long-Term Disability Insurance
* Various Employee Perks and Discounts
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Auto-ApplyRestaurant Manager - Southeast Asian
Assistant restaurant manager job in Dorado, PR
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Taking an Entrepreneurial Approach to Driving the Restaurant Business
• Understands financial opportunities by surveying restaurant demand.
• Partners with key individuals in the local community to assess opportunities.
• Identifies and analyzes competitors.
• Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.
• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.
Leading Significant Marketing/Public Relations/Media Activities
• Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.
• Supports on-site/off-site public relations opportunities to promote the restaurant.
• Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.
• Serves as the primary point of contact for restaurant events.
• Participates in local networking activities, which are often off-property, in support of the restaurant.
Managing Day-to-Day Restaurant Operations
• Supervises and manages employees.
• Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Conducts daily "taste panels" to educate, drive sales and create sales goals.
• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
• Monitors compliance with all applicable laws and regulations.
• Monitors adherence to liquor control policies and procedures.
• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
• Monitors alcohol beverage service for compliance with local laws.
• Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Advocates sound financial/business decision making.
• Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
Fostering an Environment that Creates Exciting and Memorable Guest Experiences
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants..
• Addresses guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Verifies corrective action is taken to continuously improve service results.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing and Conducting Human Resource and Talent Management Activities
• Actively participates in the hiring process to identify the right talent to support the outlet's concept.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Facilitates the fair and equal treatment of employees.
• Strives to improve employee retention.
• Monitors employee attendance of on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Encourages recognition of employees across areas of responsibility.
• Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.
• Establishes guidelines so employees understand expectations and the work.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish own work.
• Monitors and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.
• Provides work-related training, supervising, follow-up and hands-on management.
Additional Responsibilities
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyRestaurant Manager
Assistant restaurant manager job in San Juan, PR
Job Description
We are a working class organization, rooted at a family's kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.
Job Summary:
The Restaurant Manager (RM) is responsible for supporting the General Manager (GM) and the Assistant General Manager (AGM) in overseeing all aspects of restaurant operations to ensure the highest level of customer service, efficient business performance, and a positive work environment for all employees. The Restaurant Manager will support the team, manage resources, and ensure compliance with all operational standards and regulations.
Key Responsibilities
Operational Management:
Supports the GM and AGM in efficient and effective restaurant operations on a day-to-day basis.
Assists and complies with all aspects of inventory, purchasing, receiving, and storage of Company specified products.
Ensure high standards of food quality and service.
Ensures building, equipment, furniture, and fixtures are in good repair, clean, and maintained regularly; reports maintenance issues to the GM and AGM.
Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
In the absence of the GM and AGM, the RM is responsible for managing and directing all required aspects within the restaurant.
Financial Management:
Assists the GM and AGM in managing the restaurant's labor, cost of goods, and overall budget. Makes the required adjustments to labor and schedules on a shift-to-shift basis without compromising the Guest experience.
Monitor financial performance, including sales, expenses, and profitability, with the GM and AGM.
Assists with the inventory, purchasing, receiving, and storage of Company specified products.
Assists in providing an ability to drive sales through community engagement - become a presence in the community.
Prepare reports on financial performance for the Operations Leadership Team and Restaurant Support Center as requested.
Staff Management:
Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance.
Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
The restaurant's tertiary point of contact for selection, training, development, and motivating team members for operational excellence.
A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
Works with the GM and AGM to appropriately schedule FOH and BOH employees to ensure adequate coverage and labor budget is met.
Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
Set the standard for the restaurant through leadership by example.
Ensures a safe and harassment-free environment for all Team Members and Managers.
Resolve staff conflicts and handle disciplinary actions as needed.
Customer Service:
Ensure exceptional customer service and address guest complaints or concerns.
Monitors guest feedback and supports the GM and AGM in implementing improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.).
Maintain a positive and welcoming atmosphere for guests.
Marketing and Promotion:
Work with the GM, AGM, and Marketing Team to develop and implement marketing strategies to attract and retain guests.
Execute companywide promotional events and special offers.
Compliance and Regulations:
Ensure compliance with all local, state, and federal regulations, including labor laws and health codes.
Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely.
Implement and enforce company policies and procedures.
Ensures building, equipment, furniture, and fixtures are properly repaired and regularly maintained.
Requirements & Prior Experience:
Minimum of 2-3 years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, manager, etc.) in a high-volume full-service restaurant concept.
Fully bilingual (Spanish & English)
Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
Excellent interpersonal/listening/communication skills.
Excellent problem resolution/guest recovery skills.
Attention to detail and analytical skills.
Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.
Strong commitment to serving others in the community.
Acts with integrity and treats others with respect.
ServSafe certified.
Equal Opportunity Employer
Food & Beverage Assistant Manager - La Concha Resort
Assistant restaurant manager job in San Juan, PR
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
Schedule staff to ensure adequate coverage during peak hours and special events.
Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
Ensure that all guests receive exceptional service and have a memorable dining experience.
Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Ensure that proper security procedures are in place to protect employees, customers and company assets.
Investigate and resolve complaints concerning food quality and service.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
Perform other duties as assigned by the supervisor.
Qualifications
Hospitality oriented.
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
Proven experience in Food and Beverage Management, with a minimum of 2 years in a supervisory role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Knowledge of industry trends, culinary techniques, and beverage trends.
Must have computer skills (Excel/Word/PowerPoint)
Strong communication, organization, problem-solving, and follow-up skills
Must have knowledge of POS Systems
Ability to work flexible hours, including nights, weekends, and holidays
Fully Bilingual (Spanish/English).
Benefits
401(k)
Employer Contribution to 401(k)
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Paid Holidays
Employee Discount
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Auto-ApplyCatering Manager
Assistant restaurant manager job in San Juan, PR
Job Details 639 - San Juan Tribute Hotel Rumbao - San Juan, PR Full TimeDescription
Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing. Support all Corporate and hotel initiatives as needed.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Business Results
Solicit, negotiate, and book new and repeat business through efforts (sales calls, telemarketing, mailings, networking, etc...) while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.
Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
Prepare status and period end reports to keep management abreast of activities.
Maintain up-to-date knowledge of corporate/hotel procedures and products and the competition's product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.
Responds to incoming catering opportunities for the hotel.
Proactively identifies, qualifies, and solicits new catering business to achieve personal and hotel revenue goals.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Understands competitors' strengths and weaknesses and knows how to sell against them.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Effectively develops relationships within community to strengthen and expand customer base for catering sales opportunities.
Effectively manages and develops relationships with key internal and external stakeholders.
Ensures a high level of customer satisfaction.
Builds and strengthens relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc.
Effectively use sales resources and administrative/support staff.
Conducts site inspections.
Creates proposals as required.
Creates contracts as required.
Possesses excellent telephone sales skills.
Possesses strong overall sales skills.
Understands contract management and legalities.
Possesses operational knowledge and/or appreciation of operations challenges.
Has basic knowledge of food and beverage compositions.
Is knowledgeable of food trends, food and beverage composition, and menu planning. Exercises creativity in designing catering sales solutions.
Understands food and beverage forecasting and attrition.
Understands need time strategy as developed by the Revenue Management Team (i.e. Director of Sales & Marketing and Director of Catering Sales).
Follows all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing.
Follows all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing.
Understands and achieves team and individual goals.
Possesses software knowledge (Microsoft Office, etc.).
Possesses systems knowledge (Delphi, Delphi Diagrams, or other similar programs).
Participate in communication and professional organizations to maintain high visibility and promote sales.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.
Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.
Guest Satisfaction
Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Utilizes Delphi or other hotel system to capture and manage customer information daily..
Leadership
…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Makes decisions, including employees/team and commits to a course of action with available information.
Building Relationships
…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
Treats people fairly, with dignity and respect.
Works to meet goals in a manner that does not disadvantage other employees or groups.
Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
Listens and responds to others.
Is interested in other's views even if they counter own views.
Managing Work Execution
…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
Adheres to all standards, policies, and procedures (SOPs, etc.).
Effectively uses sales resources and administrative/support staff.
Approaches work with a sense of urgency and purpose.
Allocates time and resources effectively when faced with competing demands.
Overcomes obstacles to accomplish challenging objectives.
Follows through on inquiries, requests, and complaints.
Organizational Learner
…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
Acts independently to improve and increase skills and knowledge.
Demonstrates an awareness of personal strengths and areas for professional improvement.
Shares learning, innovations, and best practices with others.
Is willing to learn from others.
Performs all technical/procedural requirements of the job.
Qualifications Experience
2 or more years of hotel catering experience, Marriott Experience preferred
Proven track record of a consistent ability to provide quality service
Previous leadership experience preferred
Skills and Knowledge
Strong verbal and written English communication skills
Knowledge of the Hotel, Westmont and brand policies and procedures
Knowledge of the catering, food & beverage with banquet knowledge
Skills needed to manage the people and variables encountered in the development and implementation of major functions
Computer literate in MS Word, Excel, and PowerPoint
Computer literate with Delphi preferred or other system used in hotel
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relations skills
Strong presentation and platform skills
Strong organizational skills
Strong “closing skills”
Strong ‘persuasion” skills
Ability to use standard software applications and hotel system
Effective decision-making skills
Effective influence skills
Overnight Dry Grocery/GM stocker
Assistant restaurant manager job in Hatillo, PR
Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding.
It's like being paid to go the gym!At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
General Manager
Assistant restaurant manager job in Carolina, PR
Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals
Accountable for monitoring and achieving annual financial goals
Approve expenditures and invoices, including overtime
Operations
Manage the daily activities, ensuring on-time services
Assure the location's operating practices comply with applicable federal and state regulations and Company policies
Establish location goals and priorities
Effectively present and communicate Company and Market strategies, values, and goals to staff
Manage frontline supervisor's responsibilities, expectations, and accountabilities
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture
People Development
Develop a strong, trusting, and reliable team
Understand team members' career aspirations and provide assignments to develop skills and or close gaps
Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration
Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations
Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and or implement plans to improve the customer satisfaction index and online community reviews
MINIMUM REQUIREMENTS
Education
High school diploma or equivalent
Technical schooling diploma or Mortuary Science preferred
Experience
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
Minimum (2) years of experience managing people or projects
Budgeting and expense control experience strongly preferred
Knowledge, Skills, and Abilities
Ability to work evenings and weekends
Financial and business acumen
Proficient in the MS Office suite
Excellent customer service skills
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Postal Code: 00984Category (Portal Searching): OperationsJob Location: US-PR - Carolina
Auto-ApplyRestaurant Manager
Assistant restaurant manager job in San Juan, PR
You are a seasoned restaurant leader, passionate about creating amazing dining experiences. We will utilize your talents to their fullest and provide an opportunity to advance your career. Our unique culture is one of the reasons we've been named to the Fortune 100 Best Companies to Work For list since 2014. At The Cheesecake Factory, we know great things happen when passionate leaders gather around our table. Come join us!
What we offer:
* Comprehensive healthcare including medical, dental and vision
* Flexible healthcare spending account
* Employee Assistance Programs
* Company-paid group life insurance, short term disability and long-term disability
* Paid time off including vacation and sick time
* 401k plan with company match
* Quarterly Bonus program
* 25% discount for your party when dining in as a guest
* Eligible for up to 50% next day pay (exclusions apply)
* Tuition assistance
* Career growth opportunities
What we're looking for:
* At least 2 years of experience as a manager in a full-service restaurant (dining plus bar)
* Solid track record of success in previous roles, including demonstrated career growth
* Strong interpersonal and communication skills
* Dependable and motivated with a strong work ethic
* Able to stand, sit, squat or walk for extended periods of time
* Able to grasp, reach overhead, push, lift and carry up to 50 lbs
Who we are:
Named to FORTUNE Magazine's "100 Best Companies to Work For" list every year since 2014, The Cheesecake Factory is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people-this defines who we are and where we are going.
We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory, North Italia, Flower Child and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
#SoCheesecake #LifeAtCheesecake
To notify of a non-compliant job posting, please send a notice to ****************************.
Auto-ApplyDistrict Service Manager
Assistant restaurant manager job in San Juan, PR
The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory. Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations. The District Manager will reinforce Fujifilm's leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm's business.
**The preferred location for this position would be in a major city in Texas.**
**Company Overview**
At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division-they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division-they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: ***************************************************
**Job Description**
**Responsibilities**
+ Direct the FST equipment installation process to ensure timely and quality performance
+ Work with FST and Technical Advisor Group to provide resolution to escalated customer problems
+ Manage daily activities of assigned customer support group
+ Develop strong working relationships with internal and external customers
+ Provide problem resolution to customers on escalated product issues.
+ Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood
+ Direct skill set training for technicians to ensure that support is delivered at a high level
+ Complete and submit service activity reports and paperwork timely to the appropriate group/department
+ Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer
+ Participate in the interviewing, hiring, and performance management process for assigned FST's
+ Provide Sales assistance in demos and/or customer visits
+ Attend training classes for product updates and new products
+ Monitor critical accounts to accomplish quick and effective problem resolution
+ Monitor weekly, monthly and annual reports and direct FST actions based on reported data
+ Perform related duties as assigned by manager
**Required Skills/Education**
+ HS Diploma or GED
+ 3+ years management experience
+ 5+ years field experience in in a technical service industry
+ Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
+ Knowledge of current Graphic Arts Industry technology and trends
+ Ability to work under highly stressful customer situations
+ Ability to communicate with vendors and clients in an efficient and professional manner
+ Outstanding customer relations skills
+ Excellent problem-solving and decision-making skills
+ Highly developed interpersonal skills and ability to work with others
+ Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
+ Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
+ Working knowledge of a CRM tool and Microsoft applications
+ Valid Driver's License
+ Ability to travel approximately 60%
**Desired Skills**
+ Bachelor's degree in related field
+ Managed a group of 10 + individuals
+ 3 + years of managing field service technicians for toner-based products
+ Salesforce CRM
**Salary and Benefits**
+ Up to $78,000 depending on experience
+ Medical, Dental, Vision
+ Life Insurance
+ 401k
+ Paid Time Off
*\#LI-REMOTE
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (***********************).
**Job Locations** _US-Remote_
**Posted Date** _3 weeks ago_ _(11/12/2025 5:57 PM)_
**_Requisition ID_** _2025-36153_
**_Category_** _Service_
**_Company (Portal Searching)_** _FUJIFILM North America Corporation - Business Innovation Division_
General Manager
Assistant restaurant manager job in San Juan, PR
Responsible for the safe and smooth functioning of a facility such as a shopping mall, a cluster of a companys office buildings, a hotel, an educational institution, a convention center, or a resort, by supervising its maintenance and by regular evaluation of its condition.
Facilities Manager Job Duties
Keeping an area clean, safe, and in good working condition and having good supervisory skills.
Responsibilities usually include:
1) Using CMMS and schedule for cleaning and maintenance of the facility.
2) Evaluate the condition of equipment or systems such as air conditioning, generators, elevators, fire pump, etc. on a regular basis.
3) Ensuring adequate lighting in all areas.
4) Make sure the buildings are safe, in accordance with applicable regulations, and that no fire or other hazards exist.
5) Maintaining precise records of the working condition of the facilitys equipment.
6) Directing responsibilities to other staff members and evaluating their performance.
7) Preparing and conducting safety training programs.
8) Implementing new technology into processes if required.
9) Suggesting and discussing areas for improvement with management.
10) Sometimes participating in interior decorative plans, such as choosing the type of carpet or glass, keeping in mind the type of maintenance that will be required for them.
11) Establishing and overseeing recycling operations where required.
12) Making building
Facilities Manager Knowledge and Skills
1) Good organizational and planning skills to ensure that all areas are taken care of in a disciplined, periodic manner.
2) Knowledge of HVAC (Heating, Ventilation, and Air Conditioning), Occupational Safety and Health Administration (OSHA), Plumbing, Masonry, and in some cases Environmental Protection Agency (EPA) principles and guidelines.
3) A keen attention to detail, especially the ability to quickly spot threats to safety.
General Manager
Assistant restaurant manager job in San Juan, PR
General Manager DEPARTMENT: Administration REPORTS TO: Regional Manager/Regional Vice President/Senior Vice President FLSA STATUS: Salaried, Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues.
Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
COLISEO DE PUERTO RICO
The Coliseo de Puerto Rico is the largest and most prominent indoor arena in Puerto Rico and the Caribbean. Located in San Juan's Hato Rey district and managed by Legends | ASM Global, the venue hosts world-class concerts, sporting events, and cultural programming, with a seating capacity of up to 18,500 and cutting-edge production capabilities. Since opening in 2004, it has welcomed over ten million attendees and ranked among the top-grossing arenas globally. Named in honor of beloved Puerto Rican entertainer José Miguel Agrelot, the Coliseum serves as a powerful economic and cultural driver for the island, drawing international acts and audiences while reinforcing Puerto Rico's status as a premier destination for live entertainment.
PUERTO RICO CONVENTION CENTER
The Puerto Rico Convention Center, located in the Isla Grande district of San Juan, is the largest and most advanced convention facility in the Caribbean. Managed by Legends | ASM Global, the PRCC spans over 600,000 square feet and features a 152,700-square-foot exhibition hall, a 39,500-square-foot ballroom, and numerous meeting spaces equipped with state-of-the-art technology. Since opening in 2005, the PRCC has hosted a wide range of high-profile conferences, trade shows, and public events, playing a key role in driving business tourism and economic growth for the island. Designed to reflect Puerto Rico's coastal beauty with its signature wave-inspired architecture, the PRCC anchors a vibrant district that includes the Sheraton Hotel and Distrito T-Mobile, making it a premier destination for both business and leisure events in the region.
THE ROLE
This individual will be responsible for the overall management, promotion, and operation of both the Coliseo de Puerto Rico and the Puerto Rico Convention Center. Oversight will include all facets of venue operations such as booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and guest services.
The role requires a strategic and collaborative leader who can drive business growth, enhance client, and guest experiences, and ensure operational excellence across both high-profile venues, while aligning with Legends | ASM Global's standards and the broader goals of Puerto Rico's tourism and entertainment sectors.
Essential Duties and Responsibilities
* Provides for control of the day-to-day operations, assuring the coordination of plans, programs, and events.
* Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents.
* Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facilities.
* Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
* Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
* Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facilities.
* Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
* Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc.
* Maintains compliance with local, territorial, and federal regulations, including labor laws, permitting, safety, and accessibility standards specific to Puerto Rico.
* Ensures effective communication and community engagement in both Spanish and English to foster positive relationships with local stakeholders, vendors, and guests.
* Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends | ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
* A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.
* A well-established leader and professional with a minimum of 7-10 years of industry experience in a senior management level position within an Arena, Convention Center, or Stadium.
SKILL AND ABILITIES
* Must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry.
* Strong understanding of local, regional, and federal regulations applicable to Puerto Rico.
* Incumbent must demonstrate business acumen with a client/customer service focus.
* Demonstrated ability to build and maintain relationships with government entities, community organizations, clients, and internal teams.
* Excellent problem-solving, communication, and organizational skills.
* Fluency in both Spanish and English is required.
COMPENSATION
Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site - Coliseo de Puerto Rico & Puerto Rico Convention Center.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Assistant Food & Beverage Manager
Assistant restaurant manager job in Carolina, PR
Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.
Job Description
Fairmont El San Juan Hotel Assistant Food and Beverage Manager manages the food and beverage operations to maintain high standards of food and beverage quality, service; and marketing to maximize profits through outstanding customer services. This role coordinates/ manages various division projects/duties, software management, marketing, hotel communication, human resources communication and reporting, training, finance purchase and expense management, reservations, and various duties as assigned by the Director of F&B. This role may at times when business volume requires, provides shift coverage to various areas of the food and beverage division as well; and will have a flexible work shift schedule thru the week varying from morning to evening/ weekdays to weekends based on business needs.
Qualifications
QUALIFICATION STANDARDS
EDUCATION & SKILLS
Strong understanding / experience of Hotel Operations in a multi-cultural environment.
High level of drive for results; adaptable and flexible with the ability to build relationships.
Strong planning and organizing skills with great attention to details.
Excellent guest relations, problem solving and time management skills
Excellent written and verbal communication in English.
Working knowledge of Micros
Four-year college degree in Hotel and Restaurant Management required
EXPERIENCE
At least five years' experience in related field preferred. Hotel restaurant management experience preferred.
Experience with supervision of employees required.
Hospitality experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Food & Beverage Manager
Assistant restaurant manager job in Ro Grande, PR
The F&B Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet's operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical Requirements
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Auto-ApplyGeneral Manager
Assistant restaurant manager job in San Juan, PR
THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.
What we are looking for!
Proven track record of successfully managing operations and meeting financial goals
Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
Solid understanding of financial reports, budgeting, and forecasting
Experience with cost control, inventory management, and profitability analysis
Exceptional skills in delivering high-quality customer service and resolving issues effectively
You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
Excellent verbal and written communication skills for interacting with staff, customers, and vendors
Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry
Requirements:
21+ years of age
5+ years of Restaurant/Hospitality Experience
Proficient in managing the cost of goods sold and labor
Strong business acumen
Ability to lead a team to create a memorable guest experience
The ability to work weekends, nights and holidays
Not afraid to work in a fast-paced, noisy environment with distracting conditions.
What will you be doing daily?
Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
Deliver an unparalleled guest experience through the best combination of food, drinks, and games
Maintain a safe and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to operating standards and procedures
PERKS!
Competitive salary
Quarterly bonus program
Health, Dental, Vision, Long & Short-term Disability
Employee Assistance Program
Buster's Legacy Fund (Supports team members during difficult times)
401K matching plan
FREE food
FREE gameplay
Large leadership team = multiple managers per shift
FUN work environment
Grow your career!
Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities
Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer
Salary Range:
73045.54
-
85935.99
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyRestaurant General Manager
Assistant restaurant manager job in Canvanas, PR
Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Our franchise organization, Rich Port Restaurants , is currently seeking energetic, friendly individuals to join our team! At Golden Corral , we know that successful people are the foundation of our very successful company. We hire managers with the talent, integrity, and passion to promote our Caring Culture. We provide an environment that supports and empowers our people - not only to exceed our guests' expectations, but also to achieve their professional and personal goals. Talent, Focus, Commitment, Passion - These are just a few of the traits our most accomplished managers have in common. At Golden Corral, your ability to succeed is limited only by your energy and drive. Unequaled opportunity at the best chain restaurant company in the country!As a General Manager, you are responsible for "Making Pleasurable Dining Affordable" for our guests by ensuring Golden Corral operational standards are communicated, trained and maintained in the restaurant. In this leadership role, you ensure optimal restaurant financial results, outstanding guest service and food quality, while providing the restaurant management and Co-worker team with opportunities for everyone to be successful.Requirements:
Strong, stable work history along with management experience in a high-volume, casual dining or family-style restaurant.
Education and training normally associated with college coursework in business or hospitality.
Successful completion Golden Corral's comprehensive management training program.
Position requires a valid driver's license and an acceptable driving record.
Thank you for your interest in Golden Corral. Our commitment to valuing diversity helps create an environment where everyone can be successful. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.
The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.
Compensation: $50,000.00 - $65,000.00 per year
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.
Auto-ApplyGeneral Manager
Assistant restaurant manager job in Carolina, PR
Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
**JOB RESPONSIBILITIES**
**Financial Management**
+ Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals
+ Accountable for monitoring and achieving annual financial goals
+ Approve expenditures and invoices, including overtime
**Operations**
+ Manage the daily activities, ensuring on-time services
+ Assure the location's operating practices comply with applicable federal and state regulations and Company policies
+ Establish location goals and priorities
+ Effectively present and communicate Company and Market strategies, values, and goals to staff
+ Manage frontline supervisor's responsibilities, expectations, and accountabilities
+ Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
+ Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
+ Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture
**People Development**
+ Develop a strong, trusting, and reliable team
+ Understand team members' career aspirations and provide assignments to develop skills and or close gaps
+ Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration
+ Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations
+ Collaborate with Human Resources and Market Leadership for recruiting and retention
**Other**
+ Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
+ Develop and or implement plans to improve the customer satisfaction index and online community reviews
**MINIMUM REQUIREMENTS**
**Education**
+ High school diploma or equivalent
+ Technical schooling diploma or Mortuary Science preferred
**Experience**
+ Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
+ Minimum (2) years of experience managing people or projects
+ Budgeting and expense control experience strongly preferred
**Knowledge, Skills, and Abilities**
+ Ability to work evenings and weekends
+ Financial and business acumen
+ Proficient in the MS Office suite
+ Excellent customer service skills
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Postal Code: 00984
Category (Portal Searching): Operations
Job Location: US-PR - Carolina
Job Profile ID: F00273
Time Type: Full time
Location Name: Cementerio La Resurreccion
Assistant General Manager
Assistant restaurant manager job in Carolina, PR
Compensation Type Yearly Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Overview
The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Responsibilities
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Tour the operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the Highgate Hotel budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the Vice President or Regional Director of Operations.
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Qualifications
At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
Long hours sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Perform other duties as requested by management.
Auto-ApplyAssistant Manager - Plaza Del Sol
Assistant restaurant manager job in Bayamn, PR
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Food & Beverage Manager
Assistant restaurant manager job in Fajardo, PR
About Moncayo
Moncayo is a premier destination in Puerto Rico that blends a world-class golf course, luxury hotel, exclusive residences, and unique amenities. Our vision is to create a community where excellence, service, and nature converge. We pride ourselves on offering exceptional experiences to our guests and residents through teamwork, professionalism, and attention to detail. At Moncayo, our employees embody pride, ownership, and accountability every day, ensuring that every guest experience reflects our culture of luxury and well-being.
Main Responsibilities
- Direct and oversee all food and beverage operations across restaurants, bars, banquets, and special events, ensuring consistent high-quality service aligned with Moncayo's luxury brand.
- Develop and implement service standards and operating procedures to guarantee excellence in all F&B outlets.
- Partner with the Executive Chef and culinary team to design menus, set pricing strategies, and create seasonal and special event offerings.
- Manage the department's P&L, including revenue generation, cost control, inventory management, and budget forecasting.
- Recruit, train, and mentor a high-performing F&B team, promoting a culture of exceptional service and professional development.
- Ensure compliance with all health, safety, and food sanitation regulations.
- Coordinate with the marketing team to promote dining experiences, events, and special offerings.
- Engage with guests to ensure satisfaction, address feedback, and enhance the overall dining experience.
- Oversee vendor relationships and procurement to maintain premium quality standards and negotiate favorable terms.
- Monitor industry trends and introduce innovative concepts to keep Moncayo's F&B offerings fresh and competitive.
Requirements and Skills
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- 5+ years of progressive leadership experience in food and beverage operations, with at least 2 years in a managerial role in a luxury resort, club, or fine-dining environment.
- Proven track record of managing budgets, financial analysis, and cost control while maintaining exceptional service standards.
- Strong leadership, team-building, and people management skills.
- Excellent interpersonal and communication skills; bilingual in English and Spanish strongly preferred.
- Deep understanding of current culinary, beverage, and hospitality trends.
- Ability to thrive in a fast-paced, guest-focused environment and adapt to evolving needs.
Working Conditions
- Fast-paced, guest-facing environment with multiple dining outlets and event spaces.
- Flexible schedule required, including evenings, weekends, and holidays, to oversee peak operations and special events.
- Regular collaboration with culinary, operations, marketing, and finance teams.
Compensation & Benefits
- Competitive salary with executive-level benefits.
- Performance-based incentives tied to revenue and guest satisfaction metrics.
- Opportunities for professional growth and participation in a high-end luxury hospitality environment.
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