Associate dean of person vs associate customer service representative

Differences between associate dean of person and associate customer service representative duties and responsibilities

Associate dean of person example responsibilities.

• Manage systems such as PeopleSoft, Vantive, WeCare to successfully execute customers' requests.
• Manage product deliveries, and maintain overall orderliness and cleanliness of facility to optimize customer experience.
• Brief senior leadership and program developers on software test issues.
• Call patients to resolve any issues with medical equipment, troubleshoot as needed.
• Verify insurance eligibility of new patients and re-verify insurance of recurring patients to ensure successful billing.
• Earn role expansion to encompass auto sales after exceeding rigorous automobile sales objectives.

Associate customer service representative example responsibilities.

• Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
• Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
• Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
• Mail updated information to patients and providers regarding benefit changes.
• Perform computer record searches; verify merchandise warranty and relay information to internal leadership.
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