Call center agent jobs in Springfield, OR - 49 jobs
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Call Center Agent
Customer Service Representative
Customer Service Agent
Airline Customer Service Agent
GAT 3.8
Call center agent job in Eugene, OR
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$29k-36k yearly est. 6d ago
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Part-Time Ramp and Customer Service Airport Agent
Envoy Air Inc. 4.0
Call center agent job in Eugene, OR
Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $16.33 / hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyHubL
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$16.3 hourly Auto-Apply 2d ago
Call Center Agent
Quantum Recruiters
Call center agent job in Eugene, OR
Now hiring - CallCenterAgents
Key Responsibilities:
Answer and route inbound calls promptly and courteously
Provide excellent customer service while representing diverse businesses and industries
Accurately document caller information, messages, and requests
Schedule appointments or dispatch service requests when needed
Maintain confidentiality and handle sensitive information with care
Work efficiently in a fast-paced, multi-client environment
What We're Looking For:
Strong verbal communication and active listening skills
Professional and positive phone demeanor
Ability to multitask and manage time effectively
Experience in customer service, reception, orcallcenter settings preferred
Comfortable using computers and call management software
Schedule
Full-Time: 32+ hours per week and weekend work is required 1st, 2nd, and 3rd shifts are available
Days worked each week may vary, and typically every other weekend. For example, On a two-week rotating basis, you would work Monday through Friday in Week 1, and in Week 2, you would work on the weekend with two days off during the week.
Join Our Team - Urgently Hiring Customer Service Representatives in Philomath, OR! Job Title: Customer Service Representative Pay: $18.00 - $26.00/hour Hours: M-F 8 AM - 5 PM during training (3 months); After training, shifts are Wed-Sat 7 AM - 6 PM
As a Customer Service Representative, you'll empower customers with clear communication, empathy, and problem-solving skills. You'll play a vital role in upholding high service standards, ensuring that every customer feels heard, supported, and valued.
What You'll Do:
As a Customer Service Representative, you will be responsible for:
Managing incoming calls and addressing customer service inquiries with clarity and professionalism.
Making outbound calls to potential customers to discuss service inquiries and options.
Performing basic network troubleshooting to assist customers in resolving issues.
Maintaining detailed documentation of all calls and troubleshooting steps.
Taking on additional duties as assigned by the Customer Service Manager.
Understanding and applying basic RF, fiber, and networking concepts in customer interactions.
Going the extra mile to ensure customer satisfaction and support.
What You'll Bring:
The ideal candidate for this role will have:
A minimum of 1 year of customer service experience; technical support experience is preferred.
A basic understanding of internet, fiber, and networking concepts.
A high school diploma or equivalent.
A typing speed of 35 WPM minimum.
Strong verbal and written communication skills.
A customer-first mindset paired with excellent problem-solving abilities.
Why Join Us in Philomath?
Flexible Hours: Enjoy a work-life balance with a supportive scheduling approach.
Career Growth Opportunities: We value your professional development and offer on-the-job training.
Exceptional Benefits: Upon permanent hire, take advantage of health, dental, and vision insurance, a 401(k) plan, and paid time off.
Location & Schedule:
This position is full-time and on-site in Philomath, OR, with scheduled shifts that accommodate your work-life balance.
Ready to Take the Next Step?
If you're eager to join a mission-driven team and provide exceptional customer experiences, we would love to hear from you! Apply today or contact our recruiting team to learn more. Don't wait; we're hiring now!
$18-26 hourly 2d ago
Customer Service Representative-Float
People's Bank of Commerce 3.8
Call center agent job in Eugene, OR
Full-time Description
Established in 1998 in Medford, Oregon, People's Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon.
We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, 401k employer contributions, as well as health, dental, vision and life insurance coverage.
Perform a variety of customer service activities for new and existing customers. Contribute to the efficient and effective operations of the Branch while upholding the bank's core values, core competencies and service standards. Provide exceptional customer service and support to expand and retain customer relationships and promote all bank products by cross selling financial services to customers.
Reports to: Branch Service Officer
Supervises: None
Requirements
Customer Service Representative (CSR)
Promptly greets customers in person or by telephone in a friendly and professional manner.
Process all monetary transactions for customers, (i.e., deposits, withdrawals, loan payments, check cashing, misc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
Maintain proper security of cash drawer, assigned keys and all negotiable items and work areas are clean at the end of the business day. Complete balancing teller cash drawer within a 15-minute time period.
Sell cashier's checks, money orders, traveler's checks, government bonds; redemption of government bonds; accept loan payments; wire transfer requests; process mail.
Adhere to Tel-4 limits plus bank policy and procedures to assure accurate cash handling in the service to our customers and minimize time and effort to locate outages.
Maintain balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
Ability to exercise independent judgment while working with established check cashing guidelines.
Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
Understands and adheres to the compliance of all federal and state laws and regulations and bank policies, procedures, and standards in your area of responsibility.
Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner.
Uses active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community.
Consistently make productive use of time to complete all primary daily duties as assigned; asks for additional assignments to assist others.
Develops a rapport with customer while completing their transactions or assisting their needs.
Actively participates in making customer referrals to new accounts and loans.
Consistently arrive to work and return from breaks at scheduled time.
Attend meetings as requested.
Perform special projects or other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
Familiarity with Deposit Products and Bank services.
Satisfactory communication (written and oral) and organizational skills.
Satisfactory interpersonal skills and ability to develop rapport with people.
Ability to work within and foster a team environment.
Ability to look and project a professional image.
EDUCATION, TRAINING, AND EXPERIENCE:
Computer knowledge and familiarity with Microsoft Word, Excel, Outlook, and experience using ten-key by touch.
Successful completion of a high school diploma or GED.
Minimum of 1 year experience with cash handling with a good balancing record (previous bank experience preferred).
The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.
People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call ************ or email *******************.
$33k-38k yearly est. 32d ago
Customer Service Representative - State Farm Agent Team Member
Cody Fleming-State Farm Agent
Call center agent job in Springfield, OR
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cody Fleming - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$30k-39k yearly est. 25d ago
Customer Service Representative
Quipt Home Medical, Corp
Call center agent job in Springfield, OR
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$30k-39k yearly est. 16d ago
Insurance Customer Service Representative
Bill Cavinee Insurance
Call center agent job in Springfield, OR
Job Description
Are you looking for a chance to break into the insurance industry?
If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding career, Allways Insurance Agency in Springfield, might be the right place for you. We are currently looking for a Full-Time Insurance Customer Service Representative to join our growing insurance office. As an insurance customer service representative, you will use your positive attitude and attention to detail to ensure your clients have the best experience and coverage to fit their unique needs. We offer a focused, team environment where we all show up every day to help each other reach their goals. We pride ourselves on our knowledge of the insurance industry and are looking for someone who is willing to learn and grow along with us. If you don't already have your property & casualty license, don't worry! We will help you get licensed to begin your career in the insurance industry! We even have advancement opportunities if you would like to grow into a sales career with our agency. If you are an active listener, quick at building rapport with clients, are motivated, and invested in your own
growth and success
, this is the perfect position for you.
If you love interacting with people and want to provide outstanding service at an agency that cares about both our clients and you,
apply today!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Paid Holidays
Monthly Bonus opportunities
Team Building Events
Growth Opportunities
Responsibilities
With your
keen attention to detail
, youll be cross-selling, rounding out client accounts, and taking payments.
Your
outstanding customer service skills
will be essential in issuing insurance documentation.
With your
excellent relationship-building talents
, youll be educating & advising clients on the best policies for their
unique needs
.
Use your savvy skills to assist clients with policy changes.
Using your
excellent problem-solving skills
you will be creating, upadating and processing endorsements.
Requirements
Detail-oriented and organized.
Basic computer software knowledge
including typing skills.
Excellent written and verbal communication skills including professional phone and office etiquette.
$30k-39k yearly est. 16d ago
Customer Service Representative - State Farm Agent Team Member
Mayra Quaas-State Farm Agent
Call center agent job in Springfield, OR
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Vision insurance
ABOUT OUR AGENCY:
Our agency opened in 2019 and is home to a small but mighty team of two full-time and one part-time team members. We offer PTO, health, vision, dental, a Simple IRA, and both individual and team bonuses to reward great work.
What really makes our agency special is the culture weve built. We work as one team to provide the best solutions for our customers, and we all share the same goalto win together. Along the way, we make sure to keep things fun and supportive, creating an environment where people can truly thrive.
Were proud to give back to our community through our annual backpack drive, helping local families in need. We also enjoy getting out of the office for events like our local home show and garden show.
When it comes to new team members, we value kindness, coachability, honesty, and a positive attitude. If youre looking to join a team that believes in working hard, supporting each other, and making an impact, this could be the right place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mayra Quaas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$30k-39k yearly est. 20d ago
Customer Service Representative - Customer Care
New Horizons 4.1
Call center agent job in Eugene, OR
Hours of Work: Wednesday-Saturday 8:00am-6:30pm Hi. We're New Horizons In-Home Care. We're looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!
Why people love working at New Horizons:
We're a people first company. We're proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We're proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit-which you can use toward cooking classes, CPR certifications, wellness courses, and more.
Health benefits-opt in to medical, vision and dental coverage, and telemedicine
Paid time off-to take care of yourself and your family
Paid maternity leave-access and support for paid maternity leave
Responsibilities:
Deliver a warm first impression for callers
Handling and directing a high volume of incoming calls
Assist clients with schedule changes
Assist Caregivers with timekeeping issues or driving directions
Support Scheduling with Caregiver or Client notifications
Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
Keep excellent documentation and records
Qualifications:
Warm, energetic personality who loves to connect with people
Preferred knowledge of in-home care or healthcare field
Possess strong communication skills
Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
High school diploma/GED and at least 6 months of administrative experience
Proficient computer and typing skills
Position is not remote
If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ ************
We look forward to meeting you!
$31k-40k yearly est. 5d ago
Customer Service Representative
Reynolds Electric and Plumbing Services, Inc. 4.2
Call center agent job in Eugene, OR
Job Description
Customer Service Representative
$18 to $22 Per Hour, Depending on Experience
If you're a friendly, organized, and customer-focused professional who enjoys helping people and keeping operations running smoothly, this is an opportunity to join a team with a strong reputation for professionalism, integrity, and exceptional service.
At Reynolds Electric, Plumbing, Heating and Air, our Customer Service Representatives are the heart of our office. You're often the first connection our customers have with us-and that first impression matters. Here, you're not just answering phones. You're a valued member of a team that supports each other, communicates with purpose, and takes pride in doing things the right way.
For nearly 65 years, homeowners have trusted us because we lead with honesty, respect, and a commitment to excellence. Come join a company where your work truly makes a difference.
Why You'll Love Working Here
We're proud to have one of the most positive, professional, and people-focused cultures in the industry. You'll work alongside teammates who are supportive, respectful, and genuinely invested in helping each other succeed.
Our leadership team is committed to your growth and gives you the tools, training, and resources to excel in your role. From customer service coaching to process improvements, you'll have consistent opportunities to grow your skills.
This is a place where work is meaningful, supportive, and connected-and it shows in everything we do.
What You'll Do
No two days are exactly the same, but every day you'll play a key role in creating exceptional experiences for our customers:
Serve as the first point of contact for customers needing service, making meaningful connections and helping them feel heard
Communicate clearly, professionally, and empathetically by phone, email, and chat
Schedule appointments and assist with dispatch coordination
Provide membership information, updates, and next steps to customers
Enter and maintain accurate customer information in the CRM
Work closely with technicians and internal teams to ensure customer concerns are resolved quickly and reliably.
Follow established processes to ensure consistency and reliability
Schedule annual visits and follow-ups to help customers maintain their systems and trust in us.
Participate in weekly team meetings and ongoing customer service training
What We're Looking For
Previous customer service experience preferred (industry experience is a bonus)
Excellent typing skills (60+ WPM preferred), grammar, and attention to detail to maintain accuracy Strong communication and active listening skills, showing empathy, and patience to help customers feel heard and supported
Ability to stay organized in a fast-paced environment
Comfort with computer systems like MS Office and CRM platforms, and the ability to learn new software quickly.
A positive, solutions-oriented mindset
Professional, reliable, and team-focused
Commitment to providing excellent customer experiences
What's In It For You
Competitive Pay Earn $18-$22 per hour depending on experience, plus profit sharing.
Health and Wellness 100% employer-paid medical, dental, and vision for employees, with options to add family members.
Financial Security 401(k) with a 3% company match and employer-paid life insurance, with options to add coverage for dependents.
Frontloaded PTO + Holidays Start with 80 hours paid time off already in place, plus 7-9 paid holidays each year.
Training and Development Grow your skills through ongoing internal training, coaching, and development programs.
A Team You Can Count On Work with people who support you, value your contributions, and take pride in doing things right.
Join a Team You Can Be Proud Of
At Reynolds, you're more than a voice on the phone-you're a trusted professional who plays a critical role in the customer experience. Here, your work matters, your growth is supported, and your contributions are appreciated every day. Apply today and be part of a team known for doing great work-and doing it the right way.
$18-22 hourly 27d ago
Customer Service Representative
Penfed Credit Union
Call center agent job in Eugene, OR
PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon service center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced callcenter environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.
**Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience.**
**Responsibilities**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
+ Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.
+ Provide a Best-in-Class member experience in all member interactions.
+ Answer member inquiries via chat functionality and outbound calls.
+ Calmly research, resolve, and de-escalate member questions or issues.
+ Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution.
+ Update member records and document member calls.
+ Act as a liaison between members and various departments.
+ Maintain working knowledge of PenFed deposit, credit cards, and loan products.
+ Participate in team meetings to ensure objectives are being met.
+ Meet cross-selling and productivity metrics each month.
+ Successfully complete different phases of training consisting of different call topics.
+ Educate members on PenFed products and services to best support their financial goals.
+ Efficiently navigate multiple banking platforms via internet browsers and other software.
+ Perform other related duties as assigned.
**Qualifications**
Equivalent combination of education and experience is considered.
+ Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
+ A minimum of one (1) year customer service experience in a callcenter, service-oriented environment, or financial setting preferred.
+ Excellent verbal and written communication skills required.
+ Exceptional time management skills required.
+ Ability to work in a fast-paced, phone queue/callcenter environment.
+ Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.
+ Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.
+ Ability to present a consistently positive and professional presence over the phone.
+ Ability to adapt and embrace changes in organization, processes and systems as needed.
**Competency Requirements**
+ Service Level 1
+ Obtain the essential understanding of PenFed's products & services.
+ Complete Member Service training and pass the Service Level I assessment test.
+ Complete the minimum required compliance training for Service Level I role.
+ Meet the score card requirements in Quality and Efficency.
+ Understand how the job contributes to departmental goals.
+ Describe the core products or services of the organization.
+ Comply with policy, rules, and regulations.
+ Set goals to improve personal performance.
+ Keep track of one's work schedule and attend meetings as scheduled and on-time.
+ Service Level 2
+ Demonstrate thorough understanding of PenFed's products & services.
+ Complete the second level of Member Service training and pass the Service Level II assessment test within the first 6-months of employment.
+ Complete remaining compliance training requirements for the Member Service role within the first 6-months of employment.
+ Meet or exceed the score card requirements in Quality and Efficency.
+ Set goals to improve personal performance.
+ Keep track of one's work schedule and attend meetings as scheduled and on-time.
**Supervisory Responsibility**
The role will not supervise employees.
**Licenses and Certifications**
There are no additional certifications required.
**Work Environment**
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
**Travel**
Travel will not be required for this role.
**Benefits**
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
**About Us**
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
**Equal Employment Opportunity**
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at ************.
$19-22 hourly 5d ago
Customer Service Representative
Thabet Management
Call center agent job in Eugene, OR
Customer Service Representatives must be able to provide prompt, friendly service, be able to make change quickly and accurately, handle all customer requests, and complete all store duties in a timely and efficient manner.
Job Responsibilities are as follows:
Operate the cash register and other store equipment.
Make safe drops as per company policy and maintain safe, secure cash handling.
Fuel customers' cars.
Wash customer windows.
Restock shelving, displays and coolers.
Clean and stock fast food area and equipment.
Sweep, Vacuum and clean store.
Keep work area neat, clean and organized.
Pick up trash and clean parking lots.
Maintain exterior cleanliness of buildings, islands, and pumps.
Promote store's buy2 concept and make upsell suggestions.
Report to work promptly, neatly groomed in uniform.
Adhere to all company guidelines.
Report accidents or incidents to supervisors immediately.
Provide exceptional customer service. Be courteous, always greet and thank customers.
Other duties as assigned.
$30k-39k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Katie Carl-State Farm Agent
Call center agent job in Eugene, OR
Job DescriptionBenefits:
401(k) matching
Competitive salary
Flexible schedule
Paid time off
Bonus based on performance
Opportunity for advancement
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative with Katie Carl State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
$30k-39k yearly est. 25d ago
Customer Service Representative - State Farm Agent Team Member
Sherry Schaefers-State Farm Agent
Call center agent job in Eugene, OR
Job DescriptionBenefits:
Simple IRA
Competitive salary
Health insurance
Paid time off
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sherry Schaefers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$30k-39k yearly est. 1d ago
Customer Service Rep
Domino's Franchise
Call center agent job in Veneta, OR
Customer Service Representative
It's more fun with us!
No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
It all starts with you
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.
Drive your own career
Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.
Domino's CSR Responsibilities Include: :
· Demonstrating a friendly, positive attitude and great customer service skills
· Taking orders over the phone and in person
· Dealing with customer concerns
· Cash handling
· Upselling
· Making Domino's high quality pizzas
· Food and portion control
· Hygiene and food safety
· Food preparation
· General cleaning duties
Those are the basics, but here's what else you can expect:
General Job Duties
· Operate all equipment
· Stock ingredients from delivery area to storage, work area, walk-in cooler
· Prepare product
· Receive and process telephone orders
· Take inventory and complete associated paperwork
· Clean equipment and facility approximately daily
Communication Skills
· Ability to comprehend and give correct written instructions
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
· Must be able to make correct monetary change
· Verbal, writing, and telephone skills to take and process orders
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
· Ability to enter orders using a computer keyboard or touch screen
Work Conditions
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
· Sudden changes in temperature in work area and while outside
· Fumes from food odors
· Exposure to cornmeal dust
· Cramped quarters including walk-in cooler
· Hot surfaces/tools from oven up to 500 degrees or higher
· Sharp edges and moving mechanical parts
Sensing
· Talking and hearing on telephone
· Near and mid-range vision for most in-store tasks
Additional Information
· Depth perception
· Ability to differentiate between hot and cold surfaces
Temperaments
· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements including, but not limited to the following:
Standing
· Most tasks are performed from a standing position
Walking
· For short distances for short durations
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
· Cases are usually lifted from floor and stacked onto shelves up to 72high
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
· Trays may also be pulled
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists
$30k-39k yearly est. 10d ago
Customer Service Representative - State Farm Agent Team Member
Suzanne Bodlovic-State Farm Agent
Call center agent job in Corvallis, OR
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
Dental insurance
Vision insurance
ROLE DESCRIPTION:
Be on the frontline of helping others.
Do you enjoy working with people and making meaningful connections? Make a difference with The Bodlovic Group in your community today! As a Customer Service Representative - State Farm Agent Team Member with Suzanne Bodlovic - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Ability to resolve complex customer issues
Excellent communication skills written, verbal and listening
Pride in getting work done accurately and timely
People-oriented
Ability to work in a team environment
Ability to multi-task
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
#ZP
$30k-39k yearly est. 31d ago
Customer Service Representative
Andvaris
Call center agent job in Albany, OR
We are looking for a Customer Service Professional who will serve as the voice of our organization and our clients. You are highly valued as our customers' primary point of contact, and we are very much invested in your success in this role. Providing excellent customer service is a top priority for us! Provide front-line, direct contact with customers when filing claims over the phone. Inform customers of the organization's products and services.
Schedule and Shift:
Paid Training
Training: Monday to Friday - For four weeks
Schedules will be determined during training
Must be available to work Monday through Friday, between 6:00 am and 6:00 pm PST
Full-Time On-site
Primary Job Responsibilities:
Files claims by collecting pertinent information from customers.
Answers routine questions, resolves fundamental problems, and refers more difficult items to higher-level team members for guidance.
Follows standard screens/scripts to perform most tasks, can navigate a computer-based system, and maintains and updates company records as needed.
Processes and determines coverage by reviewing forms and other applicable records.
Maintains professionalism and effectively interacts with all contacts, both internal and external.
Maintains department quality standards and performs job duties as directed by the supervisor.
Qualification:
Minimum high school diploma or GED
A minimum of 6 months of experience in a callcenter
Excellent Customer Service skills
Excellent verbal and written communication skills
Basic problem-solving skills
Experience with Microsoft-based programs and computer products
An acute attention to detail/accuracy and practical note-taking/documenting skills
Must be able to handle/process high call volumes, at times, while adhering to scheduled breaks/lunches by business needs.
Experience in similar customer service functions orcallcenter experience.
Demonstrates professionalism when dealing with customers.
Demonstrates an understanding of complex technical or functional information, products, and services.
Adjusts actions in response to shifting priorities and rapid change.
Benefits:
Health, Dental, and Vision
401k
$30k-39k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Jim Kuhlman-State Farm Agent
Call center agent job in Lebanon, OR
Job DescriptionBenefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
For over 22 years, our State Farm agency has been proudly serving the Corvallis community with a dedicated team of 17 professionals. We offer a supportive and collaborative work environment focused on mentorship and growth, with a strong track record of developing future leadersfive of our former team members have gone on to become State Farm agents themselves. Team members enjoy a variety of benefits, including a 401K plan, monthly commissions and bonuses, paid time off, flexible hours, opportunities for advancement, and a hiring bonus.
Our agency is deeply rooted in the community, actively supporting organizations like Young Life, the Corvallis Fire Department, and the Corvallis Knights baseball team. Jim, our agency owner, volunteers as a guest teacher at Oregon State University and contributes to initiatives with the Corvallis School District, Neighborhood Housing, Habitat for Humanity, and more. His dedication to both business and community earned him the 2016 Businessperson of the Year award from Celebrate Corvallis. With a background in education and ministry, Jim brings a unique leadership style that emphasizes mentorship, personal growth, and a people-first approach to business.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jim Kuhlman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
How much does a call center agent earn in Springfield, OR?
The average call center agent in Springfield, OR earns between $23,000 and $48,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Springfield, OR
$33,000
What are the biggest employers of Call Center Agents in Springfield, OR?
The biggest employers of Call Center Agents in Springfield, OR are: