Call center representative jobs in Charleston, SC - 204 jobs
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Call Center Representative
Customer Service Representative
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Customer Engagement Representative
SKF Inc. 4.6
Call center representative job in Ladson, SC
Salary Range: $ 59,000.00 to $ 70,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at ************
Company
SKF Aerospace is the world's leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and aero-engine, and gear boxes. SKF Aero Bearing Service Center, located in Ladson SC, is an FAA Repair Station providing world-class inspection / repair services to bearings fitted to the most advanced commercial and military engine programs.
Customer Service Responsibilities
* Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
* Review customer contracts particularly Customer Purchase / Repair Orders compliance and repair requirements.
* Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
* Work in conjunction Sales to process Request for Quotes (RFQ)
* Interface with customers daily regarding bearing status, order placement/expedite, and/or issues.
* Assist Account Receivables especially in addressing past due invoices.
* Validates orders entered in the system are correct prior to repair and shipping to customer.
* Perform billing and invoicing to customer for daily shipment activity.
* Issues credits for short payments, customer rebate programs.
* Update and distribute weekly status reports to customers.
* Update customer mandated portals / interface.
* Alert appropriate departments of any potential delivery problems,
* Coordinate with internal teams to resolve issues impacting the business.
* Perform other related duties as assigned by management.
* Facilitate the transfer of product through the repair process from receiving through inspection, repair, and shipment.
* Serve as point-of-contact for shipping broker for international customers.
* Additional duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Experience Requirements:
* Minimum of 2 years' experience preferred in customer service in aerospace or other custom manufacturing environment. Experience in Aerospace - Maintenance, Repair & Overhaul (MRO) is a plus.
* Applicant to hold at least an Associate Degree. Additional education or related training is a plus. SKF will consider a combination of education and relevant experience.
* Track record of effectively resolving customer related issues, improving processes, and helping in efficiency
* Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
* General comprehension of contracts and terms and conditions
* Ability to work in a team environment and independently.
* Courteous, clear, and professional manner
* Outstanding communication and relationship-building skills
* Excellent computer skills with proficiency in MS office
* Exceptional attention to detail with an error-free work product
* Demonstrate strong analytical and problem-solving skills.
* Must be able to prioritize multiple tasks and manage time efficiently.
* Must be able to work well with internal customers and all levels of management.
* Experience placing and reviewing purchase orders.
* Must be a US citizen or green card holder.
* Must be competent to read, write and communicate in English language.
What You'll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
Reports to: Senior Director of Sales
Location: Ladson, Sc
Job ID: 23658
SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.
$59k-70k yearly 20d ago
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Customer Service Representative
Old South Carriage Co 2.9
Call center representative job in Charleston, SC
Old South Carriage Company is searching for well-rounded Customer Service Representative to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary transactions, and efficient tour dispatching. In this role, you'll provide incredible service making sure our customers' experience begins with a warm hello and friendly smile. Our Carriage Tours are running from 9am till 10pm most days, and we have both AM and PM shifts for the Customer Service team (8:30-5 and 4:30-10:30). Our operations are heavily involved with horses, and all staff must be comfortable with animals and learn equine handling skills in training.
Responsibilities
Delight customers with our southern hospitality and service
Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions
Organize and dispatch horse-drawn carriage tours
Move horse and carriages from different staging areas in barn
Work in conjunction with sales team, tour guides, and barn crew in a efficient and friendly way
Help foster a culture of excellence by treating customers and colleagues with respect
Anticipate the needs of your team and customers alike, and be at the ready to lend a hand
Requirements
Experience in a customer-facing and service-minded environment
Ability to exercise logistical skills and good judgement in a fast-paced environment
Comfortable around animals including large draft horses
Organized, attentive, and detail-oriented
Valid drivers license with reliable transportation
Pre-employment drug screen
Open availability (7 days a week/ AM
and
PM) for a 40 hour work week.
Benefits
Industry-leading pay starting at $18hr
Flexible scheduling around a 40-hour work week
Free Parking in Downtown Charleston
Free Tours for friends and family
Opportunities for continuing education
$18 hourly Auto-Apply 60d+ ago
Call Center Representative
Lose Design 4.0
Call center representative job in Summerville, SC
We are looking for a CallCenterRepresentative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.
The Role:
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced CallCenterRepresentative to join the CSR Team.
Joining our team as a CallCenterRepresentative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Responsibilities:
Reply to incoming calls from customers including products and service questions and general information.
Refer to customer scripts when working through difficult situations.
Follow and where possible improve departmental processes and company service standards.
Ensure that all databases are kept up-to-date with progressing work and client details.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
All other duties and responsibilities as assigned.
Required Skills:
Excellent customer service skills and attitude.
Problem-solving skills.
Proficient with office equipment.
Attention to detail.
Excellent written and verbal skills.
Excellent interpersonal skills.
Qualifications:
Previous work in a customer-facing position.
High school diploma, G.E.D. or equivalent.
Requirements:
Knowledge of Office Suite preferred.
Self-motivated and team-orientated.
Previous customer service experience.
Must have access to reliable transportation.
Ability to work as a member of a team.
Benefits:
Competitive Pay.
$30.50 Hourly
Career Development.
Holidays: 25 days + bank holidays.
Pension Scheme.
Paid Time Off (PTO).
401(k) fixed contribution.
Life Insurance.
About Lose Design:
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.
$30.5 hourly 60d+ ago
Call Center Representative
Lap of Love 4.0
Call center representative job in Charleston, SC
Join Lap of Love as a CallCenterRepresentative and Love What You Do!
Lap of Love is looking for an experienced CallCenterRepresentative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenterRepresentative position. If you are offered a CallCenterRepresentative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly Auto-Apply 10d ago
call center representative
Aditistaffing
Call center representative job in Charleston, SC
Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients.
Visit our website: http://www.aditistaffing.com/
Job Description
• Work in a fast-paced, intense, results-oriented callcenter environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
• Callcenter hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.
• If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company.
location is 2401 Mall Drive- North CharlestonSC 29406.
Potential Candidates Qualifications:
• Associate's degree or equivalent work experience
• Callcenter, customer service or collections experience preferred but not required
• Customer service experience in Hospitality, Retail or Banking will be considered
• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
• Strong interpersonal and communication skills
• Be comfortable multi-tasking; using a computer terminal to gather and research information
• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584
Additional Information
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584
$23k-30k yearly est. 60d+ ago
Customer Service Representative
Copart 4.8
Call center representative job in Charleston, SC
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $16.04 - $18.07 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$16-18.1 hourly Auto-Apply 60d+ ago
Customer Service Representative
Opsource Staffing 4.3
Call center representative job in Charleston, SC
OpSource Pro has partnered with a paint manufacturer in Charleston, SC. Pay: $52,000 - $55,000/yr. Role Responsibilities
Professional handling of customer communications (phone and email) in coordination with assigned team and all relevant departments (local and global)
Independent handling of all incoming orders for assigned customers to include (where applicable) any changes or modifications to orders
Coordinate with all departments regarding customer orders (local and global)
Immediate and effective handling of customer complaints in coordination with sales team and all relevant departments (local and global)
Active involvement in Accounts Receivable Management in cooperation with assigned team
Responsible for the factual and accurate supply of information to the assigned team
Mandatory and proper use of internal computer programs
Maintain compliance with all company policies and procedures
Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of Mankiewicz Coatings.
Role Requirements
High school diploma, GED or years of equivalent experience required.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Experience with SAP software (preferred)
Excellent computer proficiency (Microsoft Office - Word, Excel, Outlook and Powerpoint)
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
Physical Demands:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching.
This position can potentially be exposed to fumes and hazardous chemicals.
This position requires prolonged periods of sitting at a desk and working on a computer.
Must be able to talk, listen and speak clearly on the telephone
$52k-55k yearly 1d ago
Customer Sales Rep
Palmetto State Armory L
Call center representative job in Charleston, SC
JOB PURPOSE
Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES
Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel.
Provide outstanding customer service.
Greet customers in a timely matter as they approach your work area.
Resolve customer issues to the best of your ability.
Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
Efficiently close sales to meet overall store sales goals.
Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
A commitment to following directions is required.
All other duties as assigned.
QUALIFICATIONS
High school diploma or GED
Previous sales or customer service experience.
High attention to detail.
Working knowledge of 4473 paperwork and the FBI NICS system preferred.
Strong problem-solving skills, and able to deal with high customer volume.
Cash handling and previous cash register experience is a plus.
Strong interpersonal skills, including effective communication both orally and written.
Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
WORKING CONDITIONS
This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old.
DIRECT REPORTS
Not Applicable.
Must be at least 18 years old.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Export Control Compliance Notice
This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.
$29k-41k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - Store #105
Parker's Kitchen 4.2
Call center representative job in Charleston, SC
As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service:
Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally.
Speak honestly and act with integrity, upholding company values at all times.
Cash Handling & Transactions:
Handle cash transactions, fuel transactions, and other retail shift duties as assigned.
Responsible for alcohol, tobacco, lottery sales, and other age-regulated products.
Operational Duties:
Ensure compliance with company policies, procedures, and safety regulations across all store activities.
Attention to detail while multitasking.
Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock.
Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment.
Assist the store leader with additional tasks as needed.
REQUIREMENTS:
Must be 18 years of age or older to work in store operations.
Must be 16 years of age to work in kitchen operations
Must have reliable transportation.
Flexible availability is required, including nights, weekends, and holidays.
PHYSICAL REQUIRMENTS:
Ability to stand for extended periods, ranging from 8 to 10 hours.
Ability to push or pull up to 50 pounds.
Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.
$26k-31k yearly est. 60d+ ago
HP Customer Sales Representative
2020Companies
Call center representative job in Mount Pleasant, SC
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
$19 hourly Auto-Apply 8d ago
Customer Service Agent - BDC Rep
Baker Motor Company 3.9
Call center representative job in Charleston, SC
Job DescriptionDescription:
Summary: Business Development CenterRepresentatives are responsible for lead generation activities in support of the company's sales and service goals. Experience in either a CallCenter, Customer Service or an Automobile Business Development Center environment is preferred. You'll be responsible for answering inbound service calls setting appointments ~ and other service related activates in support of the business.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales or service appointments.
Log ALL customer comments into CRM system.
Re-schedule “no-show" customer appointments.
Follow-up with appropriate departments to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Purify and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule an appointment.
Notify necessary departments to inform of appointments set.
Forward ANY customers concerns to the correct department Manager and follow-up.
Job Requirements
Pleasant and engaging phone person
Dealership experience preferred
CallCenter experience a plus
Strong phone and written customer communication skills
Proven track record
Strong record of positive Customer Satisfaction results
Team-oriented
Submit to and successfully complete background check and pre-employment drug test
Valid driver's license with good driving record
Competitive Salary / Commission, Health, Vision, Dental, 401 K match, Employee discounts.
Job Types: Full-time, Part-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Education:
High school or equivalent (Preferred)
Experience:
BDC / CallCenter: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Work Location: In person
Requirements:
Pleasant and engaging phone person
Dealership experience preferred
CallCenter experience a plus
Strong phone and written customer communication skills
Proven track record
Strong record of positive Customer Satisfaction results
Team-oriented
Submit to and successfully complete background check and pre-employment drug test
Valid driver's license with good driving record
$22k-26k yearly est. 11d ago
Customer Service Representative
Contact Government Services, LLC
Call center representative job in Charleston, SC
Customer Service RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Reply to calls and emails from the public.- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.- Document your communications in our database.
Qualifications:- Fully fluent in English and/or Spanish (both written and verbal)- High School diploma or General Educational Development (GED) certificate- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, you will also have:- Ability to follow policies, procedures, and regulations.- Ability to navigate a content management system, other applications and related web sites.- Strong written and verbal communication skills.- Excellent customer service, dependability and time management skills.- Keyboarding proficiency of at least 40 words per minute.- CallCenter (omnichannel) background a plus. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
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For more information about CGS please visit: ************************** or contact:
Phone: *****************Email: *******************
$24k-32k yearly est. Auto-Apply 46d ago
Customer Service Rep
My Three Dogs W Coleman
Call center representative job in Charleston, SC
Full-time Description
Are you passionate about pets and love connecting with people who feel the same?
At My Three Dogs on Coleman Blvd. in Mount Pleasant, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.
What You'll Do:
Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
Running Dogs: Escort our furry friends to play areas/kennels/etc.
Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.
Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.
If you're the right candidate, we'd love for you to join our team! Benefits for all team members at My Three Dogs include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $15/hr.
Requirements
Our perfect customer service professional will embody these qualities:
Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
Customer Service Background: Previous experience in a customer service role preferred, but not required-but a drive to meet and exceed client expectations is paramount
Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
Dog Lover: Passion for working with animals a must!
Salary Description $15 per hour
$15 hourly 44d ago
Seasonal Retail CSR (Holiday Temp with Long-Term Potential)
Sc112
Call center representative job in Charleston, SC
Benefits:
Bonus based on performance
Employee discounts
Opportunity for advancement
Want to earn some money for the Holidays with the potential for a permanent part-time position??? At PostNet in West Ashley, we have an immediate opening for a Temporary Part-Time Customer Service Specialist.
We would love to find an up-beat person to help us during the holidays! This position comes with the possibility of being hired permanently based on performance.
This position's responsibilities include answering phones, filing, printing, and assisting our customers with their packaging & shipping needs, plus additional clerical/store duties as needed.
We are looking for an associate that thrives in a fast-paced environment. This position also requires careful attention to details while frequently shifting your focus between customers and new orders.
The perfect candidate would be a fast thinker/talker/mover that is also able to memorize details very quickly. If you are an individual with an upbeat personality that can stay focused and effective in a busy retail/production environment, you may be the person we are looking for!
During the training period before the holidays, you will be working from 11am to 4pm Monday through Friday. Training may extend to some evenings and Saturdays from 10am to 3pm. During the holiday rush period, hours will be 11am to 6pm. We are open Monday-Friday 9:00 am - 6:00 pm and Saturday 10am - 3pm during the holidays. You will be working up to three Saturdays per month. There are no nights or holidays involved. We can be flexible with your schedule. We are closed every Sunday.
WHAT WE PREFER FOR YOU TO BRING TO THE TABLE:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking - must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Reliable Transportation
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Notary Public certification (will be provided if needed)
Bilingual is a huge plus but not an expectation
WHAT WE EXPECT OF YOU:
Assists customers with packaging and shipping services, printing estimates/orders, and other duties as needed
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center (as needed), cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Sorts and deposits mail in private mailboxes
Active listening skills with ability to translate that into efficient typing in POS system
PHYSICAL AND SAFETY REQUIREMENTS:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
Compensation: $10.00 - $14.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
$10-14 hourly Auto-Apply 57d ago
Customer Service Representative
Mainocean Carolinas
Call center representative job in Hanahan, SC
Are you tired of feeling like just a number at work? At MainOcean, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast. We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do.
About Us:
We are proud to be a family-run, regionally-focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. MainOcean Carolinas LLC is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries.
Job Purpose:
The Customer Service Representative will serve as the critical link with communication and coordination between customers, warehouse associates, dispatch team and leadership.
Duties & Responsibilities
Provide proactive communication to customers, warehouse associates, and the dispatch team.
Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
Escalate Customer concern to management if resolution is not easily identified.
Execute management approved resolution for the Customer.
Follow the order process outlined for your position.
Maintain records as required by company and regulatory standards.
Collaborate and assist teammates with cross training on accounts and processes.
Serve as a backup for teammates to support customers.
Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
Additional duties as assigned.
Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.
Requirements
Skills & Qualifications:
High School Diploma required.
1+ years of experience in 3PL or logistics environment.
Familiarity with WMS systems.
Able to type 40 to 60 words per minute.
Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
Excellent phone etiquette, customer service and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational, task and time management skills.
Excellent attention to detail.
Strong problem solving and troubleshooting skills with an analytical mindset.
Possess a strong sense of initiative, “can-do” attitude, and be a proactive problem-solver.
Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines.
Flexible team player.
Working Conditions:
None. The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
The worker is subject to noise occasionally: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
Physical Requirements:
Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Sitting: Be in a seated position for an extended period of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Seeing: Clarity of vision at near and far distances, depth perception, and able to work in low light environments.
Acknowledgements
MainOcean Carolinas LLC provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MainOcean Carolinas LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.
All employment with MainOcean Carolinas LLC is on an at-will basis.
$24k-32k yearly est. 38d ago
Customer Service Representative
Foxbank Animal Hospital
Call center representative job in Moncks Corner, SC
Do you desire to make a difference in your team, your clients, and your patients' lives while feeling supported?
Culture is king in our practices! What does that mean? It means we hire, reward, and coach around our values. We know that each person brings unique skills and backgrounds that can make us better.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, clients, and our teams.
Speak Truth
Choose Positivity
Serve Well
Own It
Always Better
Position Purpose:
The purpose of this position inherently involves providing excellent customer care to our Foxbank Veterinary Hospital clients. The Customer Service Representativerepresents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. This dynamic role requires a proactive and adaptable individual who can handle a variety of tasks with enthusiasm. The ideal candidate should be passionate about providing exceptional service to both clients and their beloved pets.
Essential Job Functions
Assume primary responsibility for answering the practice phones
Scheduling appointments for well, sick, and surgical appointments
Issuing invoices and receiving payments after appointments
Ensure lobby area remains clean and organized at all times
Able to demonstrate both care and empathy to human and animal clients
Answering telephone calls and returning emails
Excellent organizational, time management, and multitasking abilities are required
Greet all visitors to the practice; greeting clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
Participate in the training of new staff members
Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Requirements
Education/Experience
Previous experience working in veterinary practice or a customer-facing role in another organization.
Must have excellent written and verbal communication skills.
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
Must have exceptional telephone and computer skills.
Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
Preferred: Previous experience using a Practice Management System
$24k-32k yearly est. 60d+ ago
CSR - Bilingual
s a w Enterprises Inc. 3.9
Call center representative job in Summerville, SC
REQUIREMENT: Bilingual Speaker
Customer Service Representative Work is performed with moderate supervision. A customer service representative interacts with SAW's clients, customers and technicians providing and documenting information while addressing inquiries on services and appointments. In addition, they deal with and help resolve any questions or complaints. Most importantly, to provide superior customer service to internal and external customers.
General Description 1. Enter New Work Orders daily for all SAW's clients as they are called in.2. Call all customers on the undated to schedule appointments.3. Confirm the routes with SAW's technicians and Bob's technicians confirming or correcting their routes.4. Take reports from technicians and enter those reports onto the website.5. Take client calls for reports/photos and information needed for customer repairs.6. Update the client's portals on a daily basis with information as appointments are made and/or changed.7. Confirm customer time frames for the following day.8. Deal directly with clients and customers by telephone and respond promptly to their inquiries and resolve complaints.9. Direct requests and unresolved issues to the designated next level of authority. Follow directions from your supervisor.10. Maintain a pleasant courteous attitude towards clients, customers and service technician.11. Perform additional functions that may be assigned at the discretion of management.
Work Experience Requirements 1. At least three (3) years experience in a fast paced, sometimes stressful, customer service environment.2. Able to communicate both verbally and text in a professional, courteous and informative manner.3. Must have intermediate to very good computer skills in MS Office products.4. Must have good organizational skills and ability to stay on task throughout the day.5. Very good analytical, and judgment skills.6. Proficient skills in basic high school level math, spelling and reading comprehension.7. Able to use office equipment; fax machine, copier, computer, phone, printer, etc.
Work Environment / Physical Demands • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must be able to remain in a stationary position 90% .• The worker is subject to noise. There is sufficient noise to cause the worker to use a loud voice in order to be heard above ambient noise level.• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.• Substantial movements (motions) of the wrists, hands, and/or fingers.
$26k-34k yearly est. Auto-Apply 60d+ ago
Retail Customer Service Representative (In-Person)
Sc114
Call center representative job in Mount Pleasant, SC
Responsive recruiter Benefits:
Bonus based on performance
Free food & snacks
Training & development
Company parties
Employee discounts
Flexible schedule
Free uniforms
Paid time off
Competitive salary
Profit sharing
Retail Customer Service Representative - Benefit and Perks
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. The Ideal Retail Customer Service Representative Candidate Will Have:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking - must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
Valid driver's license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
Retail Customer Service Representative - Daily Tasks:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Retail Customer Service Representative - Role Requirements:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
May be required to operate a motor vehicle
Must perform all duties in a safe and efficient manner
Company OverviewSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today! Compensation: $10.00 - $12.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
$10-12 hourly Auto-Apply 60d+ ago
Customer Service Representative
Quipt Home Medical, Corp
Call center representative job in Beaufort, SC
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$24k-32k yearly est. 21d ago
Customer Service Representative
Sunset Finance
Call center representative job in Walterboro, SC
The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.
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DUTIES & ESSENTIAL JOB FUNCTIONS
Working directly under the supervision of the branch manager, the Customer Service Representative:
Solicit loans on the telephone and at the counter.
Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.
Other duties include: opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
Completes loan documents and closes current refinance loans.
Prepares daily deposits of cash and checks.
Maintains and balances correct amount and denominations of money in cash drawers daily.
Maintains loan standard report daily.
Telephones past due customers
QUALIFICATIONS
Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills.
A high school diploma or equivalence is required.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.
How much does a call center representative earn in Charleston, SC?
The average call center representative in Charleston, SC earns between $20,000 and $35,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Charleston, SC
$26,000
What are the biggest employers of Call Center Representatives in Charleston, SC?
The biggest employers of Call Center Representatives in Charleston, SC are: