Healthcare Customer Service Representative - CHR
Call center representative job in Charleston, SC
Credit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today!
Customer Service Representatives enjoy a competitive wage plus benefits! Our benefits include paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we offer flexible schedules, multiple opportunities to participate in and support charitable organizations, and monthly employee activities and recognition.
ABOUT CREDIT SOLUTIONS
Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States. With a pledge of excellence, we strive to allocate the best resources, giving our talented staff of professionals the best tools in order to achieve the best results for our clientele.
What employees say about Credit Solutions:
"What I've enjoyed most in working at Credit Solutions, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.
At Credit Solutions, we believe that our employees are our most valuable asset. In fact, we attribute our success as a company on our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program. Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For in 2018-2024"!
A DAY IN THE LIFE AS A HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
As a Healthcare Customer Service Representative, you are the cornerstone of our organization and the first point of contact for our patients. This is why we give our Customer Service Representatives the training needed to help patients navigate the billing process and resolve their outstanding balances. Over the phone, you actively listen to patients and assist them in resolving their medical balances by negotiating and collecting payments.
Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success. And, when challenging situations arise, you continue to offer excellent customer service as you resolve their billing issues. The knowledge that you've helped someone in their time of need is truly rewarding and the best part of your job.
QUALIFICATIONS
High school diploma or equivalent
Previous customer service experience
Experience in healthcare billing and finance
Understanding of HIPAA
Ability to learn new software quickly
Do you have a desire to help others and make a difference in the community? Are you a team player? Do you have professional communication skills? Can you provide great customer service over the phone? Are you an empathetic active listener? Do you have a positive can-do attitude? If so, you may be perfect for this position!
WORK SCHEDULE
Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options: M-F 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm.
ARE YOU READY TO JOIN OUR TEAM?
If you have experience in customer service and healthcare billing and finance and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Customer Engagement Representative
Call center representative job in Ladson, SC
Salary Range: $ 59,000.00 to $ 70,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at ************
Company
SKF Aerospace is the world's leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and aero-engine, and gear boxes. SKF Aero Bearing Service Center, located in Ladson SC, is an FAA Repair Station providing world-class inspection / repair services to bearings fitted to the most advanced commercial and military engine programs.
Customer Service Responsibilities
* Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
* Review customer contracts particularly Customer Purchase / Repair Orders compliance and repair requirements.
* Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
* Work in conjunction Sales to process Request for Quotes (RFQ)
* Interface with customers daily regarding bearing status, order placement/expedite, and/or issues.
* Assist Account Receivables especially in addressing past due invoices.
* Validates orders entered in the system are correct prior to repair and shipping to customer.
* Perform billing and invoicing to customer for daily shipment activity.
* Issues credits for short payments, customer rebate programs.
* Update and distribute weekly status reports to customers.
* Update customer mandated portals / interface.
* Alert appropriate departments of any potential delivery problems,
* Coordinate with internal teams to resolve issues impacting the business.
* Perform other related duties as assigned by management.
* Facilitate the transfer of product through the repair process from receiving through inspection, repair, and shipment.
* Serve as point-of-contact for shipping broker for international customers.
* Additional duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Experience Requirements:
* Minimum of 2 years' experience preferred in customer service in aerospace or other custom manufacturing environment. Experience in Aerospace - Maintenance, Repair & Overhaul (MRO) is a plus.
* Applicant to hold at least an Associate Degree. Additional education or related training is a plus. SKF will consider a combination of education and relevant experience.
* Track record of effectively resolving customer related issues, improving processes, and helping in efficiency
* Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
* General comprehension of contracts and terms and conditions
* Ability to work in a team environment and independently.
* Courteous, clear, and professional manner
* Outstanding communication and relationship-building skills
* Excellent computer skills with proficiency in MS office
* Exceptional attention to detail with an error-free work product
* Demonstrate strong analytical and problem-solving skills.
* Must be able to prioritize multiple tasks and manage time efficiently.
* Must be able to work well with internal customers and all levels of management.
* Experience placing and reviewing purchase orders.
* Must be a US citizen or green card holder.
* Must be competent to read, write and communicate in English language.
What You'll Love About SKF:
Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
Reports to: Senior Director of Sales
Location: Ladson, Sc
Job ID: 23658
SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.
call center representative
Call center representative job in Charleston, SC
Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients.
Visit our website: http://www.aditistaffing.com/
Job Description
• Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
• Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.
• If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company.
location is 2401 Mall Drive- North Charleston SC 29406.
Potential Candidates Qualifications:
• Associate's degree or equivalent work experience
• Call center, customer service or collections experience preferred but not required
• Customer service experience in Hospitality, Retail or Banking will be considered
• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
• Strong interpersonal and communication skills
• Be comfortable multi-tasking; using a computer terminal to gather and research information
• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584
Additional Information
Thanks & Regards
Darshan
Technical Recruiter
D: 425-818-5584
Customer Service Representative
Call center representative job in Charleston, SC
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Pay $16.04 - $18.07 per hour
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
Auto-ApplyCustomer Service Representative
Call center representative job in Charleston, SC
OpSource Pro has partnered with a paint manufacturer in Charleston, SC. Pay: $52,000 - $55,000/yr. Role Responsibilities
Professional handling of customer communications (phone and email) in coordination with assigned team and all relevant departments (local and global)
Independent handling of all incoming orders for assigned customers to include (where applicable) any changes or modifications to orders
Coordinate with all departments regarding customer orders (local and global)
Immediate and effective handling of customer complaints in coordination with sales team and all relevant departments (local and global)
Active involvement in Accounts Receivable Management in cooperation with assigned team
Responsible for the factual and accurate supply of information to the assigned team
Mandatory and proper use of internal computer programs
Maintain compliance with all company policies and procedures
Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of Mankiewicz Coatings.
Role Requirements
High school diploma, GED or years of equivalent experience required.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Experience with SAP software (preferred)
Excellent computer proficiency (Microsoft Office - Word, Excel, Outlook and Powerpoint)
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
Physical Demands:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching.
This position can potentially be exposed to fumes and hazardous chemicals.
This position requires prolonged periods of sitting at a desk and working on a computer.
Must be able to talk, listen and speak clearly on the telephone
Customer Sales Rep - Part Time
Call center representative job in Summerville, SC
JOB PURPOSE
Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES
Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel.
Provide outstanding customer service.
Greet customers in a timely matter as they approach your work area.
Resolve customer issues to the best of your ability.
Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
Efficiently close sales to meet overall store sales goals.
Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
A commitment to following directions is required.
All other duties as assigned.
QUALIFICATIONS
High school diploma or GED
Previous sales or customer service experience.
High attention to detail.
Working knowledge of 4473 paperwork and the FBI NICS system preferred.
Strong problem-solving skills, and able to deal with high customer volume.
Cash handling and previous cash register experience is a plus.
Strong interpersonal skills, including effective communication both orally and written.
Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
WORKING CONDITIONS
This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lb, climbing, stooping and sitting.
DIRECT REPORTS
Not Applicable.
Must be at least 18 years old.
Export Control Compliance Notice
This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.
Auto-ApplyCustomer Service Representative - Store #105
Call center representative job in Charleston, SC
As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service:
Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally.
Speak honestly and act with integrity, upholding company values at all times.
Cash Handling & Transactions:
Handle cash transactions, fuel transactions, and other retail shift duties as assigned.
Responsible for alcohol, tobacco, lottery sales, and other age-regulated products.
Operational Duties:
Ensure compliance with company policies, procedures, and safety regulations across all store activities.
Attention to detail while multitasking.
Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock.
Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment.
Assist the store leader with additional tasks as needed.
REQUIREMENTS:
Must be 18 years of age or older to work in store operations.
Must be 16 years of age to work in kitchen operations
Must have reliable transportation.
Flexible availability is required, including nights, weekends, and holidays.
PHYSICAL REQUIRMENTS:
Ability to stand for extended periods, ranging from 8 to 10 hours.
Ability to push or pull up to 50 pounds.
Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.
HP Customer Sales Representative
Call center representative job in Mount Pleasant, SC
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
#TAYNP
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Auto-ApplyCustomer Service Agent - BDC Rep
Call center representative job in Charleston, SC
Job DescriptionDescription:
Summary: Business Development Center Representatives are responsible for lead generation activities in support of the company's sales and service goals. Experience in either a Call Center, Customer Service or an Automobile Business Development Center environment is preferred. You'll be responsible for answering inbound service calls setting appointments ~ and other service related activates in support of the business.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales or service appointments.
Log ALL customer comments into CRM system.
Re-schedule “no-show" customer appointments.
Follow-up with appropriate departments to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Purify and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule an appointment.
Notify necessary departments to inform of appointments set.
Forward ANY customers concerns to the correct department Manager and follow-up.
Job Requirements
Pleasant and engaging phone person
Dealership experience preferred
Call Center experience a plus
Strong phone and written customer communication skills
Proven track record
Strong record of positive Customer Satisfaction results
Team-oriented
Submit to and successfully complete background check and pre-employment drug test
Valid driver's license with good driving record
Competitive Salary / Commission, Health, Vision, Dental, 401 K match, Employee discounts.
Job Types: Full-time, Part-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Education:
High school or equivalent (Preferred)
Experience:
BDC / Call Center: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Work Location: In person
Requirements:
Pleasant and engaging phone person
Dealership experience preferred
Call Center experience a plus
Strong phone and written customer communication skills
Proven track record
Strong record of positive Customer Satisfaction results
Team-oriented
Submit to and successfully complete background check and pre-employment drug test
Valid driver's license with good driving record
Customer Service Representative
Call center representative job in North Charleston, SC
Job Description
Are you an eager self-starter that loves systems and improving efficiency?
Are you looking for a career that is rewarding with opportunities for growth?
As the Customer Service Representative, you will serve as the guru of residential garage doors, garage door openers, and related components. You will interact with customers on a daily basis, providing them with excellent customer service, answering all customer inquiries with high level of accuracy and up to date information. You will support the Logistics team as needed and provide a high level of customer service to internal customers, such as technicians in the field, installers, etc. You will also provide training support for all customer service duties inside and outside of the customer service team. This position will be part of our Customer Service team, not only supporting all of the functional departments and employees of Sydnic LLC, but also supporting our external customers.
If you are looking for a company that values your success, where you can grow both personally and professionally, we would love to talk to you.
Apply at Precision Garage Door Service today!
Why You'll Want to Join the Precision Garage Door Service Team
As a vetted franchise owner, we're a leader in the industry, focusing on the customer experience and your career. You'll receive:
· Professional training and development - Our goal for our office team is to own systems, processes, and results.
· Pay - you'll make between $20 and $24 per hour as a Customer Service Representative.
· A team invested in your future - We're a team here, and while you'll be working independently much of the time, you'll find out quickly that everyone has your back.
· Support from our leadership - We are passionate about helping and supporting you and your goals.
· Support from the Team - Just because you are on your own doesn't mean you are completely isolated. We have a dynamic team environment where we keep in touch with everyone, whether it's on a group phone call or a FaceTime chat to help each other out through the day. We meet regularly.
· Friendly Competition and Accountability - We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other's mistakes.
· One of the Best - As a Precision Garage Door Service employee, you'll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in valuing and taking care of our employees, providing the best benefits packages and compensation opportunities.
Your Responsibilities as a Customer Service Representative:
As a Customer Service Representative, you'll promptly and professionally handle any incoming calls and requests from customers, while providing an exceptional level of customer service.
Promptly and professionally handle any incoming calls and requests from customers, while providing an exceptional level of customer service
Processes customer payments, refunds, and financing accurately and efficiently and able to answer customer inquiriesregardingbilling
Provide quality customer service in a variety of areas, including but not limitedto:scheduling, billing, ordering, and technical support
Assistcustomers with basic technical support needsand provides them with applicable and relevant resources
Manage customer service resources (ex. MailPage, Trello,Service Titan,etc.)
Manage and remain up to date on communications, both internally and externallyinall platforms such as Teams, Outlook, Trello, etc.
Respond to customer messages received on marketing platformsas assigned/neededand convert leads into booked jobs(i.e.Angi, Yelp, BBB, Facebook, Google, etc.)
Assistwith and manage collection of accounts receivableswhen able/as needed
Schedules technician calls for all markets as needed
Provides phone support in all markets
Provide backup support tothe Logisticsteam, including communication with customers,collecting deposits, sending order confirmation documentation, scheduling installations, etc.when able/as needed
Work with other relevant teams to resolve any potential or current customer issues
Follows up with all customer inquiries or estimates
Document communications with customers in CRM systemsaccurately and regularly
Provide administrative support to various functions within the organization
Participate in continual training and improvement of processes
How to Succeed in this Role
· Maximizing Your Time - You will stay busy by fully addressing the customer's needs and offering them the best solutions, and managing your time throughout the day to help as many customers as you can. This allows you to control your own income.
· Quality Work - You'll make sure the job gets done right the first time.
· Wowing the Customer - Customers will be happy and leave glowing reviews.
· Commitment to Safety - You drive and work safely.
Requirements for the Customer Service Representative Role
Basic Position Requirements
· Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
· Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
· Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
· Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
· Ability to cooperate and solve problems in a team environment
· Ability to follow complex instructions and communicate effectively orally and in writing
· Ability to organize work for timely completion
· Ability to identify specific door brands, openers, keyless entry systems and components
Knowledge/Skills/Abilities
Knowledge of scheduling, problem solving and conflict resolution
Knowledge of basic accounting and finance as it relates to sales
Skill in using Microsoft Office products (Word, Outlook, and Excel) or equivalent in G-Suite
Skill in using alternative computer programs and software (Service Titan, Swipe Simple, Salesforce, etc.)
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
Ability to give full attention to customer communications, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to cooperate and solve problems in a team environment
Ability to follow complex instructions and communicate effectively orally and in writing
Ability to organize work for timely completion
Ability to learn and identify specific brands of products offered and components
Ability to learn and convey basic technical support
Ability to assist with administrative tasks
Pay and Benefits
We offer competitive pay that will meet or beat any trade. Pay will be approximately $41,600-$50,000 per year.
Competitive pay that grows with experience
PTO (Paid Time Off)
9 Paid Holidays (New Year's Day, Good Friday, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day)
On-the-Job Training & support
Travel expense reimbursement and Training Per Diem
Professional Development reimbursement
Health, dental, vision insurance (multiple insurance level options)
HSA/FSA
Accident coverage
Short and Long Term Disability
Company Sponsored Life Insurance
Voluntary Life Insurance
401k Retirement Options w/ 5% company match
Employee Referral Program up to $500
At Precision Garage Door Service, we take pride in building a strong team and a sophisticated reputation. With our training and processes, the sky is the limit for your success in this industry.
If you are ready to put your customer service and mechanical skills to work to elevate your career, then we want to hear from you.
APPLY TODAY!
Customer Service Representative
Call center representative job in Charleston, SC
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Charleston, SC, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Charleston, SC!
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
Handle patient scheduling, appointments, multi-phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance-covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
High school diploma or equivalent
Valid driver's license and reliable transportation
Great communicator and multitasker, detail-oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Up-to-date DL and a dependable vehicle
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
Customer Service Representative
Call center representative job in Charleston, SC
Customer Service RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Reply to calls and emails from the public.- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.- Document your communications in our database.
Qualifications:- Fully fluent in English and/or Spanish (both written and verbal)- High School diploma or General Educational Development (GED) certificate- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, you will also have:- Ability to follow policies, procedures, and regulations.- Ability to navigate a content management system, other applications and related web sites.- Strong written and verbal communication skills.- Excellent customer service, dependability and time management skills.- Keyboarding proficiency of at least 40 words per minute.- Call Center (omnichannel) background a plus. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Phone: *****************Email: *******************
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Call center representative job in Charleston, SC
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Billy Swails - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Charleston, SC
Job DescriptionBenefits:
$0 Copay Virtual Doctor Visits
Employer-paid Life Insurance
401(k) matching
Bonus based on performance
Company parties
Flexible schedule
Paid time off
Training & development
Competitive salary
Opportunity for advancement
About Us:
At Mike Stuckey State Farm, we are committed to delivering exceptional insurance solutions and outstanding service to our valued clients. We are currently seeking a licensed, detail-oriented, and customer-focused Customer Service / Customer Relations Representative to join our team. If you have your Property & Casualty and Life & Health insurance licenses, or a desire to learn more about the insurance industry, and enjoy helping clients manage their insurance needs, this role is perfect for you!
Position Overview:
As a Customer Service / Customer Relations Representative, you will be a key resource for our existing clients, providing expert assistance with their insurance policies across property & casualty as well as life & health lines. You will handle policy servicing, answer coverage questions, resolve billing and payment inquiries, and ensure clients receive timely and accurate support. Your ability to build strong relationships and provide clear communication will enhance client satisfaction and retention.
Key Responsibilities:
Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health lines
Respond promptly to client inquiries regarding coverage, claims, billing, and payments
Assist clients with policy changes, renewals, endorsements, and other servicing needs
Handle payment processing and resolve billing questions or issues efficiently
Collaborate with insurance carriers and underwriters to address client concerns
Maintain accurate and up-to-date client records in agency management systems
Educate clients on insurance products and coverage options when appropriate
Identify opportunities to support cross-selling efforts and enhance client protection
Ensure compliance with all regulatory and company policies
Qualifications:
Active Property & Casualty and Life & Health insurance licenses or ability to obtain licenses.
Proven experience in customer service, account management, or related roles
Excellent communication skills verbal, written, and listening
Detail-oriented with strong organizational and problem-solving abilities
Proficient with CRM systems, and Microsoft Office Suite
Ability to manage multiple client accounts and prioritize tasks effectively
Customer-focused, patient, and professional demeanor
Bilingual - Spanish speaking a plus.
Benefits:
Competitive salary plus performance-based incentives
Paid time off including holidays and sick leave
401(k) and Roth 401(k) retirement plan with company match
Supportive work environment with opportunities for professional growth
Flexible scheduling.
Why Join Our Agency?
We value our employees and clients alike, fostering a culture of respect, learning, and teamwork. Join us to grow your career in a stable, supportive insurance agency where your expertise makes a real difference for our customers.
Ready to Apply?
If you are interested in becoming a part of our growing team, submit your resume and cover letter. We look forward to meeting with you.
Stuckey Insurance and Financial Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace.
Customer Service Representative - State Farm Agent Team Member
Call center representative job in Charleston, SC
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency officially opened its doors in 2023, and Ive proudly been part of the State Farm family since 2019. Were a growing team of five myself and four dedicated team members who share a common goal of serving our community while continually improving both personally and professionally.
Im originally from Alabama and a graduate of Troy University. Im married and have one wonderful daughter, and were proud to now call Charleston home. Giving back is an important part of who we are our office regularly hosts blood drives, toy drives, and other local initiatives to support those in need.
We offer flexible scheduling, leadership and business training, and goal-based promotions with incentive opportunities. Our culture is built around positivity, growth, and teamwork. Were looking for individuals who share our passion for helping others, value integrity, and are excited about developing both their career and their character along the way.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Perry Metzler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Sales Rep - Part Time
Call center representative job in Summerville, SC
Job Description
JOB PURPOSE
Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES
Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel.
Provide outstanding customer service.
Greet customers in a timely matter as they approach your work area.
Resolve customer issues to the best of your ability.
Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
Efficiently close sales to meet overall store sales goals.
Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
A commitment to following directions is required.
All other duties as assigned.
QUALIFICATIONS
High school diploma or GED
Previous sales or customer service experience.
High attention to detail.
Working knowledge of 4473 paperwork and the FBI NICS system preferred.
Strong problem-solving skills, and able to deal with high customer volume.
Cash handling and previous cash register experience is a plus.
Strong interpersonal skills, including effective communication both orally and written.
Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
WORKING CONDITIONS
This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lb, climbing, stooping and sitting.
DIRECT REPORTS
Not Applicable.
Must be at least 18 years old.
Export Control Compliance Notice
This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.
Customer Service Rep
Call center representative job in North Charleston, SC
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Call center representative job in North Charleston, SC
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Representative
Call center representative job in Beaufort, SC
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
CUSTOMER SERVICE REPRESENTATIVE
Call center representative job in Walterboro, SC
Job Description
The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.
.
DUTIES & ESSENTIAL JOB FUNCTIONS
Working directly under the supervision of the branch manager, the Customer Service Representative:
Solicit loans on the telephone and at the counter.
Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.
Other duties include: opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
Completes loan documents and closes current refinance loans.
Prepares daily deposits of cash and checks.
Maintains and balances correct amount and denominations of money in cash drawers daily.
Maintains loan standard report daily.
Telephones past due customers
QUALIFICATIONS
Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills.
REQUIRED
A high school diploma or equivalence is required.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.