Call center representative jobs in Des Plaines, IL

Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.

Job Summary/Overview: Under the guidance of the Clinical Operations Manager, the Patient Service Representative is a part of the patient's care team that coordinates services by performing patient access, registration, scheduling, patient financial counseling, insurance verification, and appointment confirmation. We are hiring for both full-time and part-time postions. As the first point of customer contact, the goal of the Patient Service Representative is to provide exceptional customer service to patients. Patient Service Representatives must demonstrate effective communication; knowledge of policies, procedures and guidelines; and the ability to collect information from various sources (including patients and their families). Additionally, as a part of the patient's care team, the Patient Service Representative must be able to establish and maintain effective working relationships with patients, families and other internal/external customers; use computers and a variety of software; and manage multiple and sometimes competing tasks with frequent interruptions. Minimal Qualifications, Experience & Skills * High School diploma or equivalent * Experience working in a clinical setting * Knowledge of multi-line telephone system * Call Center experience preferred * Bilingual Preferred * Knowledge of Electronic Practice Management (EPM) and Electronic * Health Records (EHR) systems preferred * May require travel to support clinic coverage needs at all CCHC locations * Being fully vaccinated against COVID-19 is a condition of employment for all CCHC employees, unless approved for a medical or religious exemption. Responsibilities: * Provide initial customer service to all Call Center contacts, including but not limited to scheduling and confirming patient appointments for multiple locations, using an electronic telephone software system (Cisco) * Collects information required for appointment scheduling, including, but not limited to pre-registration and verifications of all insurance and authorizations * Uses payer resources and websites to explore and assess patient eligibility * Ensures correct insurance information is collected at the time of scheduling. * Provides information about the Sliding Fee Scale Discount program (i.e. eligibility requirements; required documents; etc.) to un-insured patients * Responsible for collecting income information for un-insured patients at the time of scheduling * Responsible for routing incoming calls and/or messages to the appropriate staff member(s) * Screens and informs patients and clinical staff of CCHC's policies and procedures regarding method of payment sources for services rendered * Participates in team huddles, meetings or discussions/consultations to ensure appropriate coordination and communication of patient/client services * Works in collaboration with the clinic team members (i.e. PARs; MAs; Nurses; etc.) to identify and resolve issues and/or other challenges * Responds to request for information and inquiries about patient access processes, policies and/or other related information; researches and resolves customer concerns * Serves as a backup Patient Access Representative (PAR) as needed * Performs other related duties as assigned Employee Benefits offered to Fulltime Staff * Blue Cross Blue Shield Medical Insurance * Blue Cross Blue Shield Dental and Vision Insurance * Supplemental Benefits * Life Insurance (Provided by the company)

Job Family for Posting: Parts Apply now * Apply Now * Start applying with LinkedIn Start Please wait... About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Co-op Program Overview We are committed to building a strong talent pipeline by investing in early career professionals. Our internship and co-op programs provide mentorship, training, hands-on experience, and growth opportunities that empower students to explore their career paths with confidence. Through competitive wages, networking events, social and volunteer activities, professional development workshops, and housing support, we strive to deliver one of the best internship experiences-designed to develop and inspire the talent of tomorrow. Co-ops will work part-time hours during the school year and will work full-time hours during the summer. Job Purpose The Dealer Parts Support team is the frontline connection between CNH and its dealer network, ensuring timely, accurate, and high-quality support for all dealer inquiries. This team plays a critical role in maintaining customer satisfaction, strengthening partnerships, and supporting equipment uptime and productivity. As a Dealer Parts Support - Call Center Agent Co-op, you will gain valuable experience in customer service, dealer support, and cross-functional collaboration while working in a fast-paced environment. This role offers the opportunity to develop communication and problem-solving skills while contributing to CNH's commitment to best-in-class service. Key Responsibilities Your responsibilities may include: * Owning the customer experience by promptly answering dealer inquiries according to call quality expectations * Ensuring high dealer satisfaction by taking ownership of inquiries and providing accurate, timely updates until resolution * Acting in ways that prioritize customer-first solutions while balancing business requirements * Building and maintaining strong partnerships with dealers, suppliers, field personnel, purchasing, logistics, and engineers to resolve part availability needs and support equipment uptime * Providing detailed documentation of all correspondence to ensure accurate tracking of inquiries and resolution steps * Delivering support services to dealers, including troubleshooting, problem resolution, and product/material supply to reduce Total Vehicle Downtime (TVD) * Striving for best-in-class service by meeting or exceeding departmental KPIs Preferred Qualifications Candidates must be pursuing (at minimum) an Associates or Technical degree. Canidates must have the ability to work flexible hours between 7am - 6pm central (during summer when full-time) to meet the scheduling needs of the department. Pay Transparency The annual salary for this role is USD $18.25 - $31.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation. If you need reasonable accommodation with the application process, please contact us at ******************************. Apply now * Apply Now * Start applying with LinkedIn Start Please wait... {{video.content.cta}} {{video.content.title}} {{video.content.description}} × {{explore.title}} {{explore.description}} {{feed.title["#text"]}} {{feed.city["#text"]}}, {{feed.country["#text"]}} {{explore.cta}}

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance . Hours: Part time hours Monday and Wednesday 10 am - 6 pm Friday 8 am to 6 pm Saturday 8 am to 4 pm Pay $ 20.00-25.00 Experience: 1 year of medical or hospital call center. 6 months of experience in a call center or customer service role Must be bilingual of Spanish and English Speaking Handling inbound and outbound calls Providing information to patients Assistance with appointment scheduling Strong verbal communication skills. Familiarity with call center systems and healthcare software is beneficial. Must be able to understand medical terminology and healthcare processes Benefits: Medical, Dental, Vision after 90 days 401K after 1 year of employment 2 weeks paid vacation after 1 year of employment 1 week of sick time after 90 days

Job Description Provide consultative service and support to credit union members via telephone. Process financial transactions of simple to moderate complexity on member's accounts, resolve member issues, evaluate and identify the member's financial needs with compassion and care. Build relationships with members in order to provide assigned levels of member service and satisfaction, and targeted referrals to internal business partners that result in deeper relationships. Use de-escalation skills and reliance on technical knowledge of credit union products, policies and regulatory compliance to handle call types that include but not limited to account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers. Essential Responsibilities Handle routine to moderately complex member inquiries with a goal of first call resolution and limited escalation by leveraging departmental tools by handling call types such as account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers Process financial transactions on member's accounts in an efficient and effective manner Review, qualify, open and close deposit accounts and ATM/debit cards Complete money transfers and assist with check withdrawals Decision fee-refunds within defined relationship parameters Act as a member advocate and handle difficult conversations with professionalism and courtesy Resolve member's concerns while ensuring regulatory compliance Build partnerships with management and peers in contributing to a productive team environment Education & Years of Experience Minimum - High School or Equivalent Minimum - 1 Year Banking, Retail, Customer Service or Related Preferred - 1 Year Call Center within a Financial Services Environment Compensation & Benefits: Salary range: $22.00 per hour. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Additional Benefits: Paid parental leave Employee discount programs Time off including paid personal and sick days 11 paid holidays Education reimbursement *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Call Center Representative in Lake Forest IL. Qualifications At least 1 year of relevant experience with Pharma related customer service. Additional Information In person interview is acceptable.

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you! Pay & Benefits: $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience. Health insurance - Blue Cross, Blue Shield 401K with minimum 3% match Free life insurance - 25K Free vision insurance Free dental insurance Paid vacation and holidays Opportunity for advancement! Requirements: Ability and willingness to learn and multi-task Experience and knowledge in Microsoft Excel, Access, and Word Excellent organizational and documentation skills Excellent communication skills both verbal and written Excellent and confident customer support skills and positive disposition Flexibility for On-Call responsibilities Ability to handle high call volume Tasks Include, But Not Limited To : Identify, research, and resolve customer questions Complete call logs and reports Recognize, document, and alert supervisor of trends in customer calls Recommend process improvements Transfer calls correctly to the appropriate staff when necessary Provide customers with basic information regarding the nature of our business "Other duties as required." Reasonable Accommodation: Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ************ Ext 5010. Covid-19/Coronavirus update: Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health & safety in these uncertain times.

Job DescriptionTemporary Call Center Representative , approximately 1 month long. Answer inbound calls from customers, providing information and assistance in a professional and courteous manner. Resolve customer inquiries, complaints, and requests efficiently while following company policies and procedures. Maintain accurate records of customer interactions and update databases as needed. Collaborate with team members and supervisors to ensure high-quality service and support. Requirements: High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving skills and ability to handle difficult situations calmly. Basic computer skills and familiarity with call center software or CRM systems. Contact InformationTo be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to ********************** with your resume, the position you are applying for, and a brief introduction. When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you! About Trova Advisory GroupTrova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at ***************** Include the nature of your request and your contact information, and we will be happy to assist you.Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

Full-time Description Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions. Temp to Perm Role: Based on strong performance in this role, you may be offered the opportunity to transition to a permanent position after the first six months. Schedule: Full-Time, Monday-Friday regular business hours Paid Training Schedule: Monday-Friday on site 1st week only, rest remote. Pay: $18.20/hour if bi-lingual in English and Spanish Benefits: Paid Leave Paid Sick Leave Promotional possibilities Good hours of operation - no late nights or overnight Weekends and holidays off Additional benefits available if an employee transfers to a permanent position. What you will do: Answer incoming calls from customers, general public, and providers Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans. Facilitate the fulfillment of caller requests for materials via mail, email, or download Track and document all inquiries using the applicable systems Transfer/refer consumers to appropriate entities according to the established guidelines Escalate calls or issues to the appropriate designated staff for resolution as needed Complete associated tasks according to the established guidelines Meet Quality Assurance (QA) and other key performance metrics Follow all policies, procedures, and protocol when engaging with caller Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems. Additional Information: Equipment (computer, headset) provided by the company Must have own internet access RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements What You Need: Be fluent in English and Spanish Can read English and Spanish High School diploma or equivalent 1 year of experience in call center environment or 1 year of experience in customer service Highly proficient in the latest version of Microsoft Office 365 Ability to work with multiple screens Typing requirement of a minimum of 25 wpm Comfortable being on camera during work shift Internet speed of at least 20MBPS for remote work Must be able to commute to the South Loop of Chicago when needed Excellent verbal and written communication skills A genuine desire to help others Salary Description $18.20/hr

Job DescriptionDescription: Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions. Temp to Perm Role: Based on strong performance in this role, you may be offered the opportunity to transition to a permanent position after the first six months. Schedule: Full-Time, Monday-Friday regular business hours Paid Training Schedule: Monday-Friday on site 1st week only, rest remote. Pay: $18.20/hour if bi-lingual in English and Spanish Benefits: Paid Leave Paid Sick Leave Promotional possibilities Good hours of operation - no late nights or overnight Weekends and holidays off Additional benefits available if an employee transfers to a permanent position. What you will do: Answer incoming calls from customers, general public, and providers Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans. Facilitate the fulfillment of caller requests for materials via mail, email, or download Track and document all inquiries using the applicable systems Transfer/refer consumers to appropriate entities according to the established guidelines Escalate calls or issues to the appropriate designated staff for resolution as needed Complete associated tasks according to the established guidelines Meet Quality Assurance (QA) and other key performance metrics Follow all policies, procedures, and protocol when engaging with caller Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems. Additional Information: Equipment (computer, headset) provided by the company Must have own internet access RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements: What You Need: Be fluent in English and Spanish Can read English and Spanish High School diploma or equivalent 1 year of experience in call center environment or 1 year of experience in customer service Highly proficient in the latest version of Microsoft Office 365 Ability to work with multiple screens Typing requirement of a minimum of 25 wpm Comfortable being on camera during work shift Internet speed of at least 20MBPS for remote work Must be able to commute to the South Loop of Chicago when needed Excellent verbal and written communication skills A genuine desire to help others

The Call Center Representative is a part of the Call Center team and supports the Family Eye Physicians objective to be a Sales & Service Organization by providing excellent customer service, welcoming patients, scheduling appointments and answering patient questions. The Call Center Representative is responsible for the following: Ensure excellent patient care in collaboration with all levels within the organization including providers, clinic, front desk and billing Provide excellent patient care by answering the phone in a calm and courteous manner Patiently answer questions from patients, providing information on services and addressing any concerns; consult/collaborate with co-workers and team members to answer questions when needed Schedule, reschedule, and cancel appointments as necessary. Update patient recalls as necessary. Schedule return appointments for follow-up as necessary. Verify patient insurance and address information. Develop a comprehensive knowledge and understanding of the practice services and products offered Adhere to and assure compliance with all FEP established policies and procedures as well as applicable regulations including HIPAA Experience, Skills and Abilities Ability to deal professionally, courteously, and efficiently with staff, and patients and to remain calm under stress Knowledge of all confidentiality requirements regarding patients (including HIPAA) and strict maintenance of proper confidentiality on all such information Excellent communication skills; communicates effectively with patients, co-workers and other team members Strong organizational skills including time management, problem solving, communication, interpersonal, and patient care Maintains composure under pressure and thrives in fast-paced environment Strong customer service skills A service-oriented mentality and a genuine interest in addressing patient concerns and resolving problems Ability to work and solve problems with minimal supervision Knowledge of medical terminology and insurance Basic computer proficiency Bi-lingual - Spanish, Polish

Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a Supervisor; the Customer Service Representative exercises no supervision over other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. * Receive and respond accurately and professionally, to customer inquiries/concerns received via telephone, email or office visit. * Respond to all of the customer's inquiries utilizing all available resources and program knowledge; researching and exploring answers * Identify and escalate unresolved inquiries to management * Accurately and thoroughly record all interactions in the PHA system of record * Defuse and deescalate irate customers as to ensure great customer experience * Verify and update customer information * Identify and escalate priority issues * Perform data entry into SharePoint, and PHA business system * Provide excellent customer service to participants, landlords, co-workers, clients and * Vendors * Obtain certification in Housing Choice Voucher Basics within 120 days of employment * Ensure regular attendance and punctuality * Perform other duties as assigned DESIRED QUALIFICATIONS: High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments. Must be able to communicate effectively both orally and in writing (bilingual English/Spanish or English/Creole preferred); possess strong typing and computer skills with knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time. $17.50 Per Hour

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

**Req ID:** 348514 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois (US-IL), United States (US). **General Duties & Tasks** + Serve as the first point of contact for customers seeking first level assistance over the phone or email. + Respond to and service customer calls via an inbound ACD system or emails via an email routing client. + Educate and inform customers on account related billing questions, concerns and requests. + Identify and provide the proper resolution that fully meets all Policies, Procedures and Protocols. + Research and analyze inquiries taking appropriate action in resolving their billing situation. + Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism. + Perform application or navigational guidance on customer facing technologies. + Walk the customer through the problem-solving process. + Direct unresolved issues to the next level of support personnel. + Provide accurate information on first level business requirements. + Properly enter account notes after each customer contact meeting strict Account Note Maintenance Guidelines. + Pass on feedback or suggestions to the appropriate internal team. + Maintain a strong understanding and achievement with **The CARE Framework** as it pertains to **Compliance** , **Attendance** , **Results** and **Excellence** . + Maintain a strong understanding and achievement with **The EDGE Framework** as it pertains to Quality Assurance programs, Quality Monitoring programs and Customer Feedback surveys. **Location of Job** + The location for our project is 2 N. LaSalle St. in downtown Chicago. + A Voice CSR may opt for a 100% remote working arrangement if they comply with the following: + Meet all of the Remote Workplace and Technology Requirements. + Continually achieve positive results as outlined within The CARE Framework. + The remote status of the assignment can end at any time based on the needs of our client, changes to our contract or failure to meet the required expectations. + If the remote status of the assignment ends, the individual would be required to work in the downtown Chicago office. **Minimum Requirements** + A minimum of 3 to 5 years' experience in a contact center and/or customer service environment. + High school diploma or GED required. + Language Requirement: Fluent English. + Minimum 3 years' experience with contact center metrics and goals including those for Availability, Call Handling and Quality Assurance. **Preferred Skills** + Continuous vocational training, college coursework or a college degree preferred + Strong verbal communication; able to demonstrate a clear and polished tone and articulate speaking ability. + Strong business computer and keyboarding skills; able to navigate through multiple computer systems, screens and applications simultaneously and effortlessly. + A customer facing demeanor with good service skills and the ability to deliver stellar customer service in a fluid and challenging environment. **Remote Workplace and Technology Requirements** To work remote, individuals must meet all the established remote requirements including those pertaining to a home workspace and related technology. **Technology** a. NTT DATA will provide a computer and headset for remote work,but new employees may need to use their own personal computer to initially log in and attend training virtually. b. Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. c. Failure to return equipment may result in collection actions and/or other consequences. d. Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. e. A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location. **Technical Performance and Issue Tracking** 1. Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. a. Remote employees must adhere to all technical support procedures and protocols. b. Chronic remote connectivity or technology issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. **Remote Workspace** Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. a. Employees must have a **dedicated, professional workspace** conducive to servicing Utility Billing customers with the same quality as an onsite environment. b. The workspace must be a **permanent, unencumbered location** used daily for work. c. Employees must work with **minimal distractions** that do not interfere with business operations or service delivery. d. Ideally, the workspace is **isolated from other household members** and used exclusively for job duties. e. **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service. f. Employees must work from the **same location consistently** unless prior approval is obtained. g. If a change in work location is necessary: + The new location must meet all **Remote Workspace and Technology Requirements** . + **Notification to NTT DATA Management** is required before relocating. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $30,000 - $40,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**

SUMMARY: Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service. ESSENTIAL FUNCTIONS: Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence Answers incoming calls in a timely manner Responds to member email and fax inquiries in a timely manner Researches and resolves routine member questions, problems, and complaints concerning credit union accounts Assists in opening memberships Follows proper verification and identification procedures to assist in thwarting fraud Recognizes opportunities and cross-sell credit union products and services when appropriate Achieves minimum standards of sales goals Accepts and completes teller related and account maintenance requests Assists in Online Banking or reactivations Assists in Online Banking or logon and /or password reset Assists in trouble shooting all E-Services inquiries. Assists with review of IRA and HSA documentation to the system core and Ascensus Participates in Service Center Campaigns Maintains knowledge of credit union products, services, policies and procedures Other duties as may be assigned SECONDARY FUNCTIONS: Works as ITM MSR as needed Fulfills Receptionist duties as needed QUALIFICATIONS: Education Required: High School Diploma or equivalent (GED) Education Preferred: Associate's degree in Business Administration or related field Experience Required: One (1) year of customer service or retail sales experience Experience Preferred: Two (2) years of customer service or retail sales experience in a call center The base pay for this position is $17.96 to $29.93 per hour. This position is eligible for a sales incentive/goal program. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.

Job Description We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. What is it like to be a Claims Call Center Specialist? As a Claims Call Center Specialist at Warrior Insurance Network (WIN), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives! DUTIES & RESPONSIBILITIES: Record accident facts as reported by insured's and/or claimants Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported Assist adjusters by directing customers through the claims process and answering claims related questions Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses Contribute to maintaining call volume commensurate with unit objectives Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed Work on special projects as directed QUALIFICATIONS REQUIRED: Excellent phone communication skills. Solid organizational and interpersonal skills Good typing/data entry skills (min. 30 wpm) Good PC skills Preferred: High School Diploma or Equivalent Prior customer service experience Insurance experience is a plus! Warrior Insurance Network (WIN) provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network (WIN) employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Reimbursement Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more! Estimated Compensation Range: $15/hr-$16/hr* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro

We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. What is it like to be a Claims Call Center Specialist? As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives! DUTIES & RESPONSIBILITIES: * Record accident facts as reported by insured's and/or claimants * Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported * Assist adjusters by directing customers through the claims process and answering claims related questions * Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses * Contribute to maintaining call volume commensurate with unit objectives * Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed * Work on special projects as directed QUALIFICATIONS REQUIRED: * Excellent phone communication skills. * Solid organizational and interpersonal skills * Good typing/data entry skills (min. 30 wpm) * Good PC skills Preferred: * High School Diploma or Equivalent * Prior customer service experience * Insurance experience is a plus! First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: * Competitive Salaries * Commitment to your Training & Development * Medical and Dental and Vision Reimbursement * Short Term Disability/Long Term Disability * Life Insurance * Flexible Spending Account * Telemedicine Benefit * 401k with a generous company match * Paid Time Off and Paid Holidays * Tuition Reimbursement * Wellness Program * Fun company sponsored events * And so much more! Estimated Compensation Range: $15/hr-$16/hr* * Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. What is it like to be a Claims Call Center Specialist? As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives! DUTIES & RESPONSIBILITIES: Record accident facts as reported by insured's and/or claimants Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported Assist adjusters by directing customers through the claims process and answering claims related questions Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses Contribute to maintaining call volume commensurate with unit objectives Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed Work on special projects as directed QUALIFICATIONS REQUIRED: Excellent phone communication skills. Solid organizational and interpersonal skills Good typing/data entry skills (min. 30 wpm) Good PC skills Preferred: High School Diploma or Equivalent Prior customer service experience Insurance experience is a plus! First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Reimbursement Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more! Estimated Compensation Range: $15/hr-$16/hr* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time overnight position is scheduled to work Wednesday to Saturday, 9:30 pm-7:30am . The hiring range for this position is $44,400 to $52,000, depending on experience. Benefits Galore! - $2.50 shift differential for off-shift work - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment1 Responsibilities As a 988 Call Center Specialist, you will: - Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text - Primarily support 988 text and chat, with strong multi-tasking skills allowing for accurate documenting while maintaining supportive engagement - Conduct suicide risk assessments and safety planning within digital interactions - Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety - Collaboratively develop and assist in implementation of crisis safety plans - Provide mental health referrals and linkages as appropriate during service provision - Offer and provide follow-up services to 988 utilizers presenting with suicide ideation - Maintain required training, licensure and/or certification - Complete required documentation within established timeframes - Use Electronic Client Record, call management software, and chat/text management software - Comfortably use technology, secure messaging platforms, and maintain confidentiality standards - Demonstrate independent judgment Requirements - Bachelor's degree in Psychology, Social Work, or related field - 2+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $44,400.00 - $52,000.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services