Call center representative jobs in Fort Worth, TX

Direct Hire Opportunity with a great organization! Onsite opportunity in Dallas with hybrid remote potential in the future based on performance Opportunity to earn bonuses on a monthly basis based on performance after training Shift - Monday to Friday, start time between 7am to 11am, 8 hour shifts Start date - November 24th Responsibilities: Handle full care coordination for members and maintain close communication to educate members on how their benefits work Assist members with finding a provider in network for surgeries Assist with scheduling procedures Handle inbound and outbound calls Send referrals Confirm appointments with patients and provider offices Taking information from members and logging this correctly into the CRM system Assist with booking travel Coordinate follow up appointments Call provider offices to request medical records Qualifications: Bachelor's or Associate's Degree required Exceptional customer service skills Ability to commute to and work in the Dallas office daily Ability to work in a fast paced environment Empathetic Preferred Qualifications: Healthcare experience

Job Title: Customer Service Representative (Bilingual) Temp-to-hire This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should possess strong communication skills, a customer-first mindset, and be comfortable working on-site on a daily basis. Responsibilities: Respond to customer inquiries via phone, chat, and email Provide Level 1 break/fix support and troubleshoot software or access issues Perform data entry and assist with order tracking and billing inquiries Escalate unresolved issues to internal teams when appropriate Contribute to a team-oriented, open-door environment focused on customer satisfaction Requirements: 2+ years of customer service, call center, or help desk experience Bilingual - English/Spanish is required Excellent verbal and written communication skills Professional, punctual, and dependable Ability to work 100% onsite now and after a planned local office relocation in mid-2025 Proficiency with Microsoft Excel and data entry systems preferred What's Offered: Full-time, temp-to-hire opportunity with long-term growth potential Stable and supportive team environment Opportunity to contribute to process improvement and customer satisfaction Competitive pay with consistent hours

Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day. Primary Services is excited to announce the role of Call Center Representative for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a Call Center Representative, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments. Responsibilities: Answer incoming calls in a professional and courteous manner. Handle and resolve customer complaints by identifying issues and troubleshooting effectively. Provide accurate information related to billing, enrollments, and escalations. Respond to customer questions while ensuring clarity and accuracy. Maintain detailed documentation of interactions and outcomes. Navigate computer systems and software to access and update customer information. Qualifications: Fluent in Spanish and English highly preferred. Call center experience preferred. High school diploma or equivalent required. Ability to pass a background check. Computer proficiency required. Strong customer service capabilities. Strong organizational skills. Ability to work as a contributing member in a team-based environment. Stress tolerance and patience required for high-volume call handling. Effective communication and listening skills.

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: Answer incoming customer calls and provide detail information Notify customers daily of freight availability Data entry (domestic and international bills) Maintain a driver sign in log Maintain a cash log file Maintain files in order and as outlined in the operations procedures and policy manual Perform daily audits on all outbound shipments Arrive inbound manifest and close out outbound manifest in the AS400 Consistently monitor e-mail request and provide detail information in a timely fashion Regular and dependable attendance Prepare in-bond documentation (Smaller stations only) Acceptance of “containers” and proper documentation (Smaller stations only) Office cleanliness: vacuum and trash empty (Smaller stations only) Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only) Other duties as assigned Requirements: Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with employees and managers Desire for a long-term career with an industry leading company Ability to present and maintain a positive corporate image in a fast paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc. Ability to perform general administrative duties; file, perform data entry, photocopies, etc. Ability to handle heavy work load and work well under pressure Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc) High school diploma or GED equivalent Must be able to pass basic hazardous materials training Skills: Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced environment Strong verbal and written communication skills Experience with AS400 operating systems is a plus Transportation industry knowledge and experience is a plus Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc. Forward Air is an Equal Opportunity employer. #LI-KK1 #LI-Onsite Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication

Job Title: Experience Specialist Duration: 04 months Pay Rate: $22/hour on w2 basis without benefits/holiday/vacation. Job Description: What you'll be doing Provide a customer-first level of service to help anyone part of Team in North America get their question answered or need resolved - be a steward that helps establish the Ask HR online tool as a partner Team can trust and rely on Correctly identify the population segment of the person asking the question to determine the correct answer to provide, including but not limited to job level, worker type, work location, and Toyota entity Understand the needs and intentions of the person asking the question to ensure their question is answered accurately, even when the question may be vague (follow up may be needed to clarify) Be able to converse with the person asking the question, via written communications, in a positive and welcoming tone while maintaining professionalism Ensure a “need to know” level of privacy and confidentiality of who is asking questions and what they are asking Quickly and accurately navigating a library of information across 30+ categories and hundreds of pieces of information to find the information that will answer the questions; may involve reaching out to Subject Matter Experts if the answer is not readily available Triage and respond to 20-30 online questions per day, ensuring each question received is either resolved or escalated within 24 hours or less Apply discretionary judgement to determine when a question should be escalated and work with the appropriate escalation contact to ensure a proper handoff Requirements: Qualifications/ What you bring (Must Haves) - Highlight Top 3-5 skills Customer-first mindset and attitude; previous customer service experience Strong written and verbal communication skills; proficiency with the English language Proven ability to collaborate with a wide range of people at all levels in the organization Proven ability to maintain a high degree of confidentiality Willingness/passion for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail A positive team attitude that looks to learn and grow everyday Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams) Ability to quickly learn new software High School Diploma or equivalent (GED) or higher degree Added bonus if you have (Preferred): Proficiency in Spanish, French, and/or Japanese Advanced writing and content management experience Awareness of Design Thinking College degree

Job Title: Experience Specialist Duration: 3 months and possible for extension Work Environment: the schedule will change to 4 days onsite and 1 day remote. Interview process: 1 round, video conference interview Job Description: The ideal candidate will be handling online inquiries from the internal Our Client team. Reach out to the Subject Matter Expert for answers about the knowledge article. Years of exp: 2-3 years of customer service / call center exp. HR background preferred. Hybrid-, 4 day onsite, 1 day remote. Interview process: 1 round, video conference interview Requirements: Qualifications Highlight Top 3-5 skills Customer-first mindset and attitude; previous customer service experience Strong written and verbal communication skills; proficiency with the English language Proven ability to collaborate with a wide range of people at all levels in the organization Proven ability to maintain a high degree of confidentiality Willingness/passion for managing a high-volume of tasks while maintaining a high degree of accuracy and attention to detail A positive team attitude that looks to learn and grow everyday Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams) Ability to quickly learn new software High School Diploma or equivalent (GED) or higher degree Preferred: Proficiency in Spanish, French, and/or Japanese Advanced writing and content management experience Awareness of Design Thinking College degree

Customer Service Representative Role Type: Full-time About Our Client Our client is an established company specializing in product distribution and fulfillment services. They serve business-to-business customers with a focus on exceptional post-sales support and customer satisfaction. Operating from a warehouse facility, they pride themselves on delivering solutions-oriented service while maintaining operational efficiency. The company values professionalism, customer-centricity, and collaborative teamwork in everything they do. Job Description As a Customer Service Representative, you'll serve as the primary liaison between our client and their customers, ensuring exceptional service throughout the entire post-sales process. Your day-to-day will involve managing customer inquiries via phone and email, processing orders with precision, and coordinating with internal departments including warehouse and sales teams. You'll have a direct impact on customer satisfaction by providing solutions-oriented support, resolving issues proactively, and maintaining accurate order management from placement through fulfillment. This role exists to enhance the overall customer experience while supporting the company's operational efficiency goals. You'll collaborate closely with the Customer Service Manager, sales team, warehouse staff, and technical support team. The ideal candidate is passionate about problem-solving and thrives in a fast-paced environment where exceptional customer service is the top priority. Duties and Responsibilities Answer phones with a positive, energetic voice and listen attentively to customers Respond to all emails in a timely and professional manner Process customer orders via phone, email, and online portal ensuring accuracy and timeliness Provide customers with order confirmation and shipping information Monitor open orders and proactively manage any delays or updates Obtain necessary customer information to ensure prompt order processing Provide accurate pricing and inventory information Assist customers with problem resolution and escalate complex issues when needed Offer alternative solutions when exact requested materials are unavailable Support sales team with administrative and customer-related needs Deliver basic technical assistance to customers Maintain up-to-date customer notes and records in NetSuite system Communicate clearly with warehouse team to ensure accurate order fulfillment Assist with invoicing support and shipping documentation Identify potential issues in order flow and escalate accordingly Ensure customer complaints are addressed and resolved promptly Required Experience/Skills 1-2 years of customer service and data entry experience Demonstrated proficiency with Microsoft Office Suite and CRM systems (NetSuite preferred) Experience operating standard office equipment Excellent telephone etiquette and customer service skills Ability to remain calm and professional when interacting with difficult customers Highly organized and detail-oriented with strong multitasking abilities Comfortable working in fast-paced environment with frequent interruptions Strong written and verbal communication skills Excellent basic arithmetic and business math calculation skills Ability to solve practical problems with limited standardization Nice-to-Haves 5 years' experience in office environment with business-to-business customer service Experience in warehouse or fulfillment operations Familiarity with inventory management systems Experience in product distribution industry Education Required: High School Diploma Preferred: Associates Degree or higher Apply Now! Customer Service | Representative | Order Processing | NetSuite | B2B | Warehouse | Fulfillment | Phone Support

We are hiring a Customer Service Representative to work out of our Denton, TX corporate office! This role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments. Responsibilities: Resolve customer calls and emails in a timely manner Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information Process all incoming requests for shipment information from both internal and external Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA's, or other remedies as deemed appropriate by management Confer with other internal departments to resolve customer issues or complaints Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Manage claims with freight companies and customers Complete regularly scheduled or ad hoc reports using SAP and MS Excel Requirements: 2 years of Customer Service or related experience preferred Ability to work 100% on-site out of the Denton, TX office Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision Understanding of what it takes to provide good customer service Ability to follow through on complex/technical projects requiring extensive research Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines Spanish language fluency is a plus Advanced MS Office skills We offer: Competitive compensation The ability to become a part of an industry-leading dynamic team with a high focus on delivering results and continuous improvement 401(k) plan through Fidelity, with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating Paid Holidays and Paid Time Off with the option to cash out unused PTO every year Possibility for telework days, depending on position, with flexible make-up time for exempt employees Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits. Opportunities for career development and advancement; enhance your technical, specialized knowledge and gain new skills through promotions from within.

Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine. The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers. Responsibilities: Provide excellent customer service in an outgoing, courteous, friendly and professional manner Process product sales orders for customers via phone, fax or email Assist customers in locating items in the sales catalog and/or website Assist customers with product knowledge or technical assistance Assist customers in tracking sales order shipments Assist customers with account information and process credit card payments Requierments: Must be able to clearly speak and write in English AND Spanish Must be polite, friendly and outgoing Must have excellent phone etiquette and people skills Must be able to work together, as a team, as well as independently Ability to follow through with questions from customers Ability to fax/email instructions and/or other document requests to customers Must possess strong computer and typing skills Education/Experience Required: Prior customer service experience is a must Prior sales experience is helpful Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. Assists customer with award origination and disbursement processing and identifying and resolving processing issues. Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data. Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application. Performs manual linking and unlinking of award records and promissory/agreement to serve notes. • Performs analysis of COD borrower data integrity situations identified by Customer. Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. Support Services shall be executed in compliance with processing and program guidelines published by Customer. Minimum Qualifications US Citizen with a High School Diploma or GED 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. Other Job Specific Skills Ability to successfully adapt and perform during times of high call volume. Ability to provide effective customer service and deal tactfully and courteously with the public. Strong written and verbal communication skills. Strong listening ability to interpret and clarify information being provided by customers. Strong commitment to providing quality service. Ability to foster a good working relationship and rapport with customers. Keen attention to detail and accuracy. Ability to work well under pressure. Unwavering dedication to customer satisfaction and resolving customer concerns. Ability to convey enthusiasm, energy and sincerity over the phone

E.S. Kluft & Company The Standard of Luxury and Comfort Grand Prairie, Texas We're seeking highly qualified, collaborative, professional, knowledgeable, and results-driven Customer Service Representative to support our growing mattress manufacturing company. Future employees will have the opportunity to join Health, Vision, Dental, and Life Insurance on the first of the month following date of hire. We offer 10 holidays, vacation, sick pay, and 401k employer match. E.S. Kluft & Company is known for a long story of building only the best mattress in the U.S.! We are the company of choice for luxurious high-quality mattresses and want to be the employer of choice for your next career employment opportunity. JOB SUMMARY: The Customer Service Representative is responsible for providing effective customer service for all customers and assist in processing orders, RGA's, warranty claims and respond to product related questions. Works with Production, Sales and Accounting personnel to provide excellent customer service and resolve customer issues. MAIN DUTIES & RESPONSIBILITIES Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop. Responds to customer inquiries in a positive manner. Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur. Tracks all issue, errors and returns and ensures all issues, errors, and returns are completely closed or resolved. Processes Electronic Data Interchange (EDI) orders from customers. Assists with Returns and Warranty processes as required. Assists with answering incoming calls within the company as may be required. Assists Customer Service Manager with special projects as required. KPIs Maintain excellent customer relations and timely resolve issues. DIRECT REPORTS None QUALIFICATIONS At least 3 years Customer Service experience preferably within an order entry or order fulfillment role in the manufacturing industry. Experience with Customer Returns and Warranty Professional and effective communication skills (verbal and written). Ability to organize work and achieve daily tasks High school graduate Computer literate (Microsoft Office: Word, Excel, Email, etc.) Ability to perform general math calculations Self-motivated and able to work with little supervision. WORK PLACE & TRAVEL Travel not required.

SNI Companies has partnered with a reputable financial services company in Irving, TX that is seeking a Bilingual Customer Service Advisor to join their team. This opportunity is ideal for someone interested in a role that combines both sales and customer service skills. This is a hybrid opportunity, 80% remote, 20% in office. Candidates will be required to complete training on-site. Responsibilities: Following established procedures and guidelines answering a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism Listens attentively to customer needs and concerns; demonstrates empathy while maximizing opportunity to build rapport with the customer. Recognizes and creates potential sales opportunities that support the sales team Consistently meets established call handling and lead generation metrics. Builds and maintains effective internal working relationships and supports team in meeting company goals. Job Qualifications: 5 years plus previous sales experience in a warranty or insurance company environment Must be able to demonstrate proper skill handling of customers, claims and payable processes, and the generation of sales opportunities. Superior communication skills and phone presence. Bi-lingual skills required. Strong negotiation and conflict resolution Able to meet Key Performance Goals on a daily, weekly and monthly basis Results oriented, and ability to multi-task and successfully work in a fast-paced, self-directed environment. Ability to work independently and as part of a team.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #701693, located at: 2727 W Mockingbird Ln, Ste 100 Dallas, TX 75235 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales

ABOUT REPAY REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES Completed training courses and attain the knowledge required to assist our Customer Database Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. Contacts software and hardware vendors to request service regarding defective products. Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. Meet and exceed service level goals set for the Customer Service Team Follow communication procedures, guidelines, and policies Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction Keep records of all client interactions Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED Proven technical customer support experience 2+ years of merchant services / payments industry experience preferred Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Ability to work in a ticket and metrics driven environment Familiarity with CRM systems and practices (e.g. Salesforce) Must be able to communicate in a clear and logical fashion verbally and in writing Must take pride and satisfaction in helping people Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES * Completed training courses and attain the knowledge required to assist our Customer Database * Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case * Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. * Contacts software and hardware vendors to request service regarding defective products. * Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. * Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. * Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. * Meet and exceed service level goals set for the Customer Service Team * Follow communication procedures, guidelines, and policies * Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction * Keep records of all client interactions * Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED * Proven technical customer support experience * 2+ years of merchant services / payments industry experience preferred * Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. * Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. * Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. * Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. * Ability to work in a ticket and metrics driven environment * Familiarity with CRM systems and practices (e.g. Salesforce) * Must be able to communicate in a clear and logical fashion verbally and in writing * Must take pride and satisfaction in helping people * Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

Application Deadline: October 19, 2025 or until filled. We are looking for Customer Retention professionals in the Dallas metro area to join our team. The Representative, Customer Retention's primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect or downgrade their service due to service failures, competitive offers and billing issues. Retention Agents emphasize the benefits and value of Rise Broadband products and services that best fit the customer as well as collaborate with other departments to resolve the customer's account and product issues if necessary. Demonstrating strong skills in the areas of sales, negotiation, save techniques, interpersonal communication and problem solving are key to the success of the department. Compensation for this role is hourly base pay plus commission on saves. Essential Duties/Responsibilities Retain customers by identifying reasons for request to disconnect or downgrade, resolving issues, and overcoming concerns Promote, recommend, and sell the value of Rise Broadband products and services based on a logical relationship to the customer's needs and interests Demonstrate strong negotiation, selling and closing skills Discuss product and feature benefits and pricing to meet the needs of the customer Meet or exceed retention goals and other metrics for productivity, quality, and customer experience Maintain up-to-date knowledge of the company's current promotions, products, and technology Document and track results of saving or reinstating customer accounts Provide feedback to support staff and leadership on the success of the program and recommend opportunities for improvement Job Requirements Excellent PC proficiency and keyboarding skills Previous contact center experience preferred Sales and/or retention experience preferred Ability to provide a high-level of accuracy with excellent attention to detail Excellent interpersonal communication skills (i.e., verbal, written, listening) Strong decision making and problem-solving skills Experience working with escalated customer issues and problem resolution Ability to handle difficult customers in a professional manner and build customer loyalty Experience with Word, Excel and Windows Equipment Requirements A dedicated and quiet workspace free from distractions A desktop or laptop computer with Windows 10 or newer and a minimum 1GHz processor and 1GB of RAM (or higher). NOTE: We do not allow Chromebooks, Surface Pros, or iPads. 2 monitors for desktops and laptops A camera/web camera Reliable internet connection with minimum speeds of 5-10 Mbps upload and 15 Mbps download, with access to a hardwired (Ethernet) connection rather than Wi-Fi, based on the systems we use. A mouse (if using a laptop) | Or a mouse & keyboard (if using a desktop) Headphones or a headset (will be provided upon request) Working Conditions This is a 100% in-office position. Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Working conditions may include being in an open (shared) cubicle/workspace area. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: **********************************************

At Catalyst Physician Group primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive. At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs. Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive. Job Summary As a Medical Receptionist - Phone Room Specialist, you will efficiently and effectively handle inbound and outbound scheduling communications for the providers. This role involves managing a wide range of clinical and administrative requests from patients and other stakeholders, including online chats, text messaging, emails, faxes, answering telephones, and scheduling patient appointments. Role and Responsibilities Sort, label, and task documents and faxes in EMR charts as needed throughout day-to-day operations. Scan and file EHE documents into designated folders as well as the EHE website as needed. Label, task, and correct any misfiles in EMR. Perform scanning and filing tasks. Gather outgoing forms, scans, faxes, shred, etc., from clinical staff stations and disperse as needed. Send documents to be scanned to the front office (this varies by location). Scan and file fax confirmations in computers if not sent via Athena fax. Scan and file mail. File and scan documents into the computer. Back up phone clerks as time allows. Check and transfer voicemails from the refill line to clinical staff. Check refill voicemail and pull charts for appropriate doctors. Scan and file demographics, privacy policy, and history sheets from all appointments. Organize and scan reports from any outsourced entity (labs, x-rays, reports, consults, etc.). Scan and file Bone Dexas, Dopplers, PFTs, EKGs, etc. Sort, distribute, and run materials back and forth between North and South Offices. Minimum Qualifications and Requirements High School Diploma or equivalent required. Skills Required: Active listening. Reading/comprehension. Service-oriented. Speaking clearly. Time management. Typing/spelling. EMR knowledge. Computer knowledge. Multi-phone line switchboard. Medical terminology. Preferred Experience Bilingual: Fluent in Spanish and English. 1+ years' experience in a healthcare environment preferred. Experience with ATHENA EMR. Physical Demands/Work Environment Office environment. Sitting, standing, walking, and/or moving up to 8 hours per day. Lifting up to 25 pounds. Competitive Benefit Package Compensation commensurate with experience. Medical, Dental, Vision Insurance. Short/Long term disability Insurance. 401K with employer match. Health Savings Account options. Paid Holidays and PTO. Referral Programs. Professional Development Opportunities.

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Process Associate-Customer Service Representative (On site at the Richardson Delivery Center) About the role The Customer Support team is the first point of contact for all our customers. We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future avoidable contacts, owning the customer query until resolved or escalating to the correct team. The customer service team identifies improvement opportunities aligned to our key objectives such as Customer Satisfaction Surveys (CSAT, First Contact Resolution (FCR), Schedule adherence and the likes. Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform. Responsibilities * The Customer Support team is the first point of contact for all our customers. * We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future avoidable contacts, owning the customer query until resolved or escalating to the correct team. * The customer service team identifies improvement opportunities aligned to our key objectives such as Customer Satisfaction Survey (CSAT), First Contact Resolution (FCR) & transfers. * Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform. Qualifications we seek in you! Minimum Qualifications * High school diploma, GED or equivalent * Relevant experience with different channels of support, primarily voice, email and messaging * Experience in onsite Call Center environment * Strong interpersonal, analytical, and communication skills; must be fluent in the English language (strong oral and written English language skills) * Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word * Flexible and adaptable to the evolving needs of a high-growth and fast paced environment and open to shift changes. * Detail-oriented with strong customer focus Preferred Qualifications * Relevant Experience working in a FinTech/Crypto environment/company * Strong problem-solving and decision-making abilities * Ability to multitask, prioritize, and manage time effectively * Familiarity with customer relationship management (CRM) systems and practices * Interest in the crypto economy Why join Genpact? * Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation * Make an impact - Drive change for global enterprises and solve business challenges that matter * Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities * Work with the best - Join 140,000 bold thinkers and problem-solvers who push boundaries every day * Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $22.25 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity Los Angeles, California candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. '1651195

Under direct supervision of the Call Center Manager, MADD's Call Center Operator will be the first point of contact for MADD's Victim Impact Panel (VIP) Call Center, providing assistance, answering inquiries, and resolving issues in a professional and timely manner. This role requires excellent communication skills, a positive attitude, and a commitment to delivering exceptional service.  RESPONSIBILITIES: Provide consistent and efficient customer service to MADD staff and Victim Impact Panel (VIP) contacts. Handle inbound and outbound calls, emails, chats, etc. from customers and internal staff, addressing their queries, concerns, and requests with courtesy and professionalism. Work within a helpdesk que to ensure tickets are addressed in a timely manner, tracked through their lifecycle, and resolved satisfactorily. Identify and resolve customer issues efficiently and effectively, utilizing available resources and escalating complex issues to appropriate channels when necessary. Learn and understand program goals and objectives for MADD's VIP program and be able to, when necessary, make decisions based on the program policies and procedures. Accurately input and maintain customer information, inquiries, and actions in the company's database or CRM system (Salesforce). Adhere to established call center protocols and quality standards, ensuring compliance with company policies and procedures. Collaborate with team members and other departments to resolve customer issues, share knowledge, and improve overall service delivery. Adapt to changing priorities and customer needs, remaining flexible and responsive in a fast-paced environment. Maintain confidentiality of program participants. All other duties as assigned.  QUALIFICATIONS: High School diploma or equivalent. Bilingual highly desired, including proficiency in business Spanish speaking and writing. 1+ years of previous call center experience handling customer service calls. Must have exceptional internal and external customer service orientation. Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into online systems. Should also have basic record keeping and math skills. Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language. Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments. Ability to maintain a good working relationship with fellow co-workers and supervisor. Must have reliable transportation and be on time to shifts. Flexibility to work occasional overtime as needed. Strong work ethic with the ability to maintain a high activity level. Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community. Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. Demonstrated commitment, passion and compassion for the mission of MADD.  BENEFITS: Eligible within first 30-45 days Health, Dental, Vision Retirement 403(b) + employer matching 4 weeks accrued vacation 12 Paid Holidays per calendar year Up to 3 Floating Holidays per calendar year Paid Sick Time Modified Tuition Reimbursement Maternity/Paternity Leave Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer FSA, HRA Employee Assistance Program How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button