Call center representative jobs in High Point, NC - 352 jobs

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays

Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about! ************************************************ Responsibilities Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience. Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion Execute a variety of marketing functions, and maintain an attractive retail environment Help as needed with reports, required paperwork, and shipping Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center Typical Physical Demands Ability to work under pressure and tight deadlines Ability to stand for long periods of time. Ability to lift 25 or more pounds. Present and maintain a good driving record. Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed. Qualifications Outgoing, responsive, eager to learn and with a desire to succeed Great verbal and written communication skills Strong organizational and time management skills Experience in resolving customer satisfaction issues Proficient with computer and internet skills, including Microsoft Office Basic Math Skills 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Benefits Competitive Base Salary + Commissions + Bonuses Paid Vacation and Holidays Formal Ongoing Training Outside Sales Certification Program Dental and Vision Program available 401K benefits Creative work environment Team Culture Monday-Friday 8AM-5PM Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************ FASTSIGNS of High Point is an Equal Opportunity Employer. Compensation: $19.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Description Job Title: Customer Service Representative/ Dispatcher Job Type: Full-time Salary: $16.00 to $22.00 , based on experience We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment. Key Responsibilities: Answer incoming calls and respond to customer inquiries professionally and efficiently. Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability. Monitor and track service requests to ensure timely completion. Communicate effectively with customers, providing status updates and resolving issues as needed. Maintain accurate records of service calls, dispatch logs, and customer interactions. Collaborate with internal departments to streamline operations and improve customer satisfaction. Handle emergency situations and urgent requests with a sense of urgency and efficiency. Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: High school diploma or equivalent (Associate's or Bachelor's degree is a plus). Previous experience in customer service, dispatching, or a related field preferred. Strong multitasking and organizational skills. Excellent verbal and written communication skills. Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite. Ability to resolve customer issues effectively. Problem-solving skills with a proactive approach to customer service. Benefits: Competitive Pay with performance incentives. Paid time off Paid holidays. 401K Match Career growth and development opportunities. Join our team and be a part of a company that values excellent customer service and efficient operations!

Turn your calling into a career with North Carolina Baptist Aging Ministry, a ministry of Baptist Children's Homes of NC. OUR MISSION: To provide Help for the Journey to aging adults 65+ in ways that help them maintain their independence and enjoy quality of life. OUR HISTORY: NCBAM was founded in 2009. The ministry is funded by the Baptist State Convention of North Carolina and administered by Baptist Children's Homes. OUR CALL CENTER: In addition to referring callers to community resources, NCBAM Call Center Specialists connect North Carolina's frail aging (65+) with church volunteers who share God's love my meeting needs for wheelchair ramps, grab bars, smoke alarms, light yard work, and friendly visits. Our team members are privileged to pray with callers. Visit ncbam.org to learn more about the mission of North Carolina Baptist Aging Ministry. ------------------------------------------ Job Title: Call Center Specialist, part-time Location: Thomasville, NC Method to Apply: bchcareers.org ------------------------------------------ SUMMARY The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00am and 5:00pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: * Associate Degree required * Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts * Must be proficient in Microsoft Office * Must be able to prioritize and complete multiple tasks in a timely manner * Has experience operating standard office equipment * Must maintain confidentially * Experience with data entry preferred * Meets qualifications for employment as outlined in the agency's personnel policies ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all phone calls in a professional, prompt and courteous manner * Connects church volunteers to frail aging adults in need * Enters data accurately and in a timely manner into the NCBAM database * Provides information, resources, and assistance to clients * Assures messages are forwarded to the appropriate staff member * Maintains a clean and orderly work area * Serves on committees for NCBAM team as requested * Assists each client with prioritizing their need * Offers information and resources when needed * Other duties as assigned Professionalism/Teamwork: * Represents the agency to various individuals, groups, and the public in a professional manner * Works closely and communicates effectively with Regional Director * Participates in NCBAM team meetings and events * Works with all BCH employees in a professional manner Reporting: * Works under the supervision of the Call Center Director * Keeps supervisor informed of any significant events which may arise * Participates in 90 day and/or annual performance evaluation CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Microsoft Office Applications, popular web browsers and other software applications. LANGUAGE SKILLS: Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MATHEMATICAL SKILLS: Excellent mathematical skills and the ability use accounting software and calculator to calculate figures. MENTAL / VISUAL / AUDITORY DEMAND: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the residents, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, bend, stoop, squat, kneel, use hands and fingers, walk, reach with hands and arms, and occasionally lift equipment weighing up to 30 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usually equating to normal office working conditions.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Position Summary The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities. Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution. * -- Key Responsibilities Customer Engagement & Account Management * Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer stakeholders to understand operational needs and service expectations. • Participate actively in customer meetings, performance reviews, and issue resolution discussions. Revenue & Retention Support * Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data. • Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor. • Assist in preparing business cases, proposals, and renewal documentation. Performance & Financial Awareness * Monitor service performance, volumes, and basic cost drivers for assigned accounts. • Analyze trends and performance issues and recommend corrective actions. • Ensure accurate billing inputs and coordination with Finance and Operations. Cross-Functional Collaboration * Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction. • Support onboarding of new customers or services within existing accounts. • Share feedback and best practices to improve customer success execution. * -- Qualifications Education & Experience * Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience). • 3-5 years of experience in customer success, account management, logistics operations, or a related commercial support role. • Experience managing customer interactions in a B2B or contract logistics environment preferred. Skills & Attributes * Strong customer relationship and problem-solving skills. • Ability to work independently and manage multiple accounts or priorities. • Solid understanding of service performance metrics and operational drivers. • Professional communication skills with both customers and internal stakeholders. * -- Travel * Up to 10-15% travel as required to support customer engagement. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand. Responsibilities: Forge enduring customer relationships and proactively follow up to ensure continued satisfaction. Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions. Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs. As an Agent Team Member, you will receive... 401k Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Professional development Abundant opportunities for career advancement within our agency Requirements: Genuine interest in marketing products and services that align with customer needs and preferences. Exceptional communication skills across all channels - written, verbal, and attentive listening. A people-centric mindset with a keen eye for detail. Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries. Proficiency in learning and navigating computer functions efficiently. Collaborative spirit, thriving in a dynamic team environment. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about! ************************************************ Responsibilities Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience. Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion Execute a variety of marketing functions, and maintain an attractive retail environment Help as needed with reports, required paperwork, and shipping Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center Typical Physical Demands Ability to work under pressure and tight deadlines Ability to stand for long periods of time. Ability to lift 25 or more pounds. Present and maintain a good driving record. Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed. Qualifications Outgoing, responsive, eager to learn and with a desire to succeed Great verbal and written communication skills Strong organizational and time management skills Experience in resolving customer satisfaction issues Proficient with computer and internet skills, including Microsoft Office Basic Math Skills 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Benefits Competitive Base Salary + Commissions + Bonuses Paid Vacation and Holidays Formal Ongoing Training Outside Sales Certification Program Dental and Vision Program available 401K benefits Creative work environment Team Culture Monday-Friday 8AM-5PM Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************ FASTSIGNS of High Point is an Equal Opportunity Employer.

Job Description Elevate Your Career with Aspire At Aspire Heating & Cooling, we're more than just a home service company-we're a team dedicated to Elevating Lives One Person at a Time . We take pride in supporting our community and investing in our employees. If you're a Customer Service Representative looking for a long-term career-not just a job-we'd love to meet you! Why Join Aspire? Competitive Pay: $17 - $22 per hour, depending on experience, plus opportunities for bonuses Growth & Training: We provide ongoing training and development to help you sharpen your skills and grow in your career Work/Life Balance: Monday-Friday schedule, 6 paid holidays, a floating paid day off for your birthday month, and progressive vacation accruals based on tenure (up to 4 weeks) Supportive Team Culture: Join a team that values communication, collaboration, and mutual success Our Mission, Vision, and Core Values: Mission - Provide exceptional service with integrity and respect for all. Vision - Redefine excellence in the trades. Core Values: Respect - Demonstrating professionalism, kindness, and consideration in all interactions. Integrity - Fostering a culture of transparency, accountability, and trustworthiness. Commitment - Continuously learning and improving to serve with humility. What You'll Do: Responsible for booking calls on the board. Outbound from our database for the best calls first until we're too busy with inbound calls. Answer incoming calls, emails, and messages with professionalism and care Schedule service appointments and coordinate with our field team Provide friendly and knowledgeable support to customers before, during, and after service Maintain accurate records in our customer management system Help resolve customer concerns and ensure every customer interaction ends on a positive note What We're Looking For: At least 1 year of experience in a customer service or dispatching role (HVAC or trades industry preferred but not required) Excellent communication and problem-solving skills Strong attention to detail and organizational abilities A calm, friendly demeanor-even under pressure A team-first mindset and a commitment to delivering an exceptional customer experience Ready to grow with a company that puts people first? Apply today and help us continue Elevating Lives-One Person at a Time.

Full-time Description Transform incoming customer inquiries into scheduled service appointments. Initiate outbound calls to secure service and maintenance appointments. Utilize call scripts effectively, ensuring clarity, persuasiveness, and a genuine tone. Address customer requests promptly, solve problems efficiently, and enhance brand loyalty. Maintain professionalism and build strong customer relationships to foster repeat business. Engage in ongoing training to improve call conversion rates and outbound calling techniques. Follow the company's guidelines for swiftly and positively resolving customer complaints. Keep the customer database updated with accurate and comprehensive information. coordinating with on call dispatch team members as necessary. Requirements Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Salary plus commission/bonus Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Ability to effectively relate to a customer Ability to explain complex financial issues in understandable terms Property and Casualty license (must have currently) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionABOUT OUR AGENCY: Our agency opened in July of 2024 and we are a growing, energetic agency with a strong team-focused culture. With a small but dedicated group of three team members (one part-time), we work closely together, support each other, and stay focused on our shared mission: building a high-performing, successful agency. We offer competitive perks, including a $150 medical stipend, a 3% SIMPLE IRA match, and two weeks of paid time off to start. We believe in rewarding hard work, celebrating both individual and team achievements, and ensuring that everyone feels valued for their contributions. What makes us different? Were not just another officewere a close-knit team where everyone pulls their weight and shares in the success. If youre looking for an opportunity to grow with an ambitious, fast-paced agency and be a key player in our success, wed love to have you on board! Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand. Responsibilities: Forge enduring customer relationships and proactively follow up to ensure continued satisfaction. Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions. Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Professional development Abundant opportunities for career advancement within our agency License reimbursement Requirements: Genuine interest in marketing products and services that align with customer needs and preferences. Exceptional communication skills across all channels - written, verbal, and attentive listening. A people-centric mindset with a keen eye for detail. Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries. Proficiency in learning and navigating computer functions efficiently. Collaborative spirit, thriving in a dynamic team environment. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Service Center Winston-Salem - Southwest Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Begin accruing day 1 Career growth opportunities - We promote from within! A career for life - You'll gain hands-on experience within a production shop REQUIREMENTS 1+ years of experience within a customer facing environment ABILITIES/SKILLS/KNOWLEDGE Effective verbal and written communication skills Ability to navigate multiple software systems, i.e., Microsoft Office Suite Work through competing priorities and adapt easily to a fast-paced environment Ability to provide personable, friendly customer service to internal and external customers Ability to work in a collaborative environment Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life , Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day. By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency is built on connection, energy, and genuine support. Were a close-knit team of 10+ people across both in-office and remote roles, and even when were not in the same place, we stay connected through open communication and collaboration. This is not a quiet office theres music, conversation, laughter, and constant teamwork. Its fast-paced and high-energy, but always supportive, and people genuinely enjoy working together here. Many of our team members did not come from an insurance background, and thats intentional. We focus far more on mindset, work ethic, and willingness to learn than prior experience. Training is hands-on and thorough, combining structured onboarding, real-time shadowing, live customer call exposure, and ongoing daily support. No one is left to figure things out on their own. Our leadership brings deep coaching experience from working with hundreds of insurance agencies nationwide, and the team benefits from proven sales systems, modern training platforms, and even AI-based practice tools to build confidence at a comfortable pace. Growth here is real and uncapped. As the agency continues to expand into additional locations, opportunities grow alongside it whether that means higher income, expanded responsibilities, or deeper mastery of your role. Ambition is encouraged, effort is rewarded, and growth is tailored to each individuals goals. Were also deeply involved in the community, participating in local festivals, hosting office events, supporting teachers and schools, and showing up wherever our team wants to make an impact. Giving back is part of our culture, not an afterthought. Team members enjoy meaningful benefits and incentives, including paid holidays, a paid birthday off, PTO that grows with tenure, flexible scheduling, a 4% 401k match, life insurance, anniversary bonuses, strong cash bonus programs, and creative rewards ranging from extra PTO to trips, experiences, and personalized gifts. We truly believe in working hard and celebrating wins together. Were looking for people with integrity, drive, grit, and a positive attitude individuals who are coachable, accountable, growth-minded, and genuinely care about helping others. If youre looking for a supportive, high-performing team where effort is recognized, growth is encouraged, and culture truly matters, this could be a great fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Danielle Waller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Be the Voice of Service at a Leading Waste & Recycling Company Augment Human Resource Services is hiring a Customer Service Representative (CSR) to work on-site at one of our premier waste and recycling partners. In this role, you'll handle inbound customer calls, respond to service inquiries, take orders, and resolve complaints-ensuring every customer interaction is professional, efficient, and focused on solutions. If you're dependable, patient, and take pride in helping others, we want you on the front lines of this essential industry. What You'll Do As a CSR on-site at a trash company, you'll support customers across residential, commercial, and industrial service lines. You'll be trained on internal systems and work as part of a team that values responsiveness, professionalism, and accountability. Key Responsibilities: Answer inbound customer calls regarding service inquiries, missed pickups, new orders, and billing questions. Resolve service complaints quickly and professionally, escalating issues as needed. Enter and update customer accounts, service orders, and special instructions in the system. Schedule cart deliveries, exchanges, bulk pickups, and container removals. Track and follow up on unresolved issues to ensure service completion. Educate customers on available services, schedules, and company policies. Coordinate with dispatchers, drivers, and supervisors to resolve service concerns in real time. Document all interactions and outcomes in the customer service system. Qualifications What We're Looking For Experience: 1+ year of customer service experience, preferably in a fast-paced or call center environment. Skills: Clear communication skills and strong phone etiquette. Conflict resolution and problem-solving ability. Attention to detail and accurate data entry skills. Ability to stay calm and professional under pressure. Requirements: High school diploma or GED. Must pass a background check and drug screen. Bilingual (English/Spanish) is a plus. Work Environment Office-based, located on-site at an operational waste and recycling facility. Standard business hours with occasional need to adjust based on service needs. Collaborative setting with dispatchers, drivers, and field supervisors. Why Work with Augment? Weekly pay and full-time schedule Gain industry experience with a national environmental services provider Opportunities for long-term placement and career growth Support from a dedicated Augment recruiting team Be part of the team that keeps your local community running smoothly Apply Today - Support the Front Lines of Environmental Services If you're a great communicator who enjoys helping people and solving problems, this is your chance to bring those skills to an essential industry. Apply now with Augment and make a difference every day.

Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Angela Swanger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

National Truck Protection which reports to the Claims Team Manager. The CSR is responsible for leading phone and email communications with customers, creating claim records within the claims handling system, assigning claims to other claims team members, and handling low complexity claims arising from medium and heavy-duty commercial vehicle breakdowns submitted under commercial vehicle warranties. Supervisory Responsibilities: None. Duties & Responsibilities: Serves as the primary contact for customers reporting commercial vehicle warranty claims by phone or email. Creates accurate and complete claim records in the claims handling system. Explains the claims process to customers, answers inquiries, and provides status updates throughout the claim's lifecycle. Assigns claims to appropriate team members based on type, complexity, and workload. Reviews repair facility diagnostic reports and repairs estimates for accuracy and validity of recommended repairs. Evaluates claims for coverage under warranty terms and obtains necessary approvals for repair authorization. Processes low-complexity claims efficiently from first report to payment in accordance with company guidelines. Maintains organized claim documentation and ensures timely follow-up on all open claims. Delivers outstanding customer service by actively listening to customer needs, addressing concerns, and resolving complaints in a calm, professional manner. Communicates clearly and courteously with customers, repair facilities, and internal team members to ensure timely claim resolution. Promotes a positive company image by upholding professionalism, accuracy, and responsiveness in all interactions. Collaborates with other members of the claims team to support overall departmental goals and workload balance. Participates in team meetings and ongoing training to enhance claims knowledge and customer service skills. Performs other duties as assigned. Required Skills & Abilities: A strong desire to meet customer needs and deliver exceptional customer experiences, and an ability to actively listen and calmly resolve customer concerns or complaints. Excellent verbal and written communication skills. Ability to work well with others and support the mutual success of a team. Fluency in Spanish or French is preferred. Education & Experience: High school diploma or equivalent required; Associates degree or higher, or trade/technical school desirable. At least 1 year of experience handling commercial vehicle claims for a property and casualty insurance company, or warranty company, or 1-2 years of experience working in a customer call center environment, or other customer service-related job. Physical Requirements: Prolonged periods of sitting and working on a computer. Manual dexterity to operate standard office equipment (keyboard, phone, calculator). Visual acuity to read detailed claim files, emails, and digital documents. Ability to communicate clearly via phone and email. Occasional standing, walking, and reaching for files or office materials. Work is primarily performed in an office environment with moderate noise levels. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. Monday-Friday 8:00 am- 4:30 pm

The CSR/Products specialist works with the sales staff to assist with outsourcing, staging, and ordering. They answer phones, handle customer follow up, and prepare products for delivery. They research pricing options and aid in creating core product selections. The CSR Product Specialist does exit surveys, and schedules deliveries. They may need to do product pick up and delivery. Responsibilities: Work with managers and employees Research products for outsourcing Answer phone on the first ring Prepare products in a presentable manner for customer Schedule deliveries with customers Conduct exit surveys Follow up with customers after delivery Requirements: Computer skills Telephone skills Excellent Listener Positive mindset Quick Learner Research minded Detail oriented Good with numbers Sales focus Handles deadlines well Creative Organized Works well with others About Us: We are a full service marketing company, creating true success for our clients. We specialize in printing services, vehicle wraps, laser engraving, graphic design, trade-shows/events, fabrication, custom apparel, and logistics. We offer our employees an opportunity to grow within the company and to work with multi-billion dollar brands.