Customer Service Representative
Call center representative job in San Jose, CA
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Summary:
Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.
*
Please note:
We are only recruiting local candidates at this time to accommodate an in person schedule.
The employee will come into San Jose location 4 times a week.
Schedule:
Monday - Friday, 7:30AM- 4:30PM
Responsibilities:
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
Competency and initiative to meet and exceed the department metrics and individual performance goals.
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.
Skills/Talents you have:
Analytical, problem solver and critical thinker.
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
Team player that is willing to take initiative to support customers, other agents and supervisors.
Adaptability to thrive in a fast-paced ever changing work environment.
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
Positive attitude with a desire to learn and share ideas in a collaborative work environment.
Clear and concise communicator within customer interactions and across different departments.
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
Excellent time management skills.
Customer-focused with strong interpersonal and tech savvy skills.
Qualifications:
Customer Service Experience: 1 year (Preferred)
Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software is a plus.
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
Excellent written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
Customer-focused and can demonstrate mastery of customer service skills.
Ability to maneuver between multiple tasks.
Benefits:
100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
Paid vacation days and sick leave
Paid Holidays + Floating Holidays
401k
Free snacks and drinks in office
Employee discount
Company engagement events
Monthly departmental CS appreciation lunches
Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Service Representative (Must be based in California)
Call center representative job in San Jose, CA
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Regional Concierge Navigator provides outreach and support to all our members, ensuring they have access to the care they deserve. Supports our members to navigate through their health care and benefits. Connects the dots between our provider network, health plan operations, and supplemental
vendors. Maintains a high knowledge of the member needs of their respective market and assist our members every step of the way to ensure they are never alone in their healthcare journey and have the highest level of coordinated care. Lays the groundwork for future and ongoing member support. Has familiarity with assigned markets and understands the meaningful contributions to members'
healthcare outcomes.
GENERAL DUTIES/RESPONSIBILITIES:
1. Provides in-market, specialized member support in respective market or region.
2. Conducts in-market member engagement including Welcome Calls, New Member Onboarding,
JSA Scheduling, High Quality PCP and Provider Terms, Product/Vendor Changes, CAHPS Proxy,
Disenrollment Quality Assurance, and Proactive Service Recovery
3. Conducts case follow-ups and quality member issue resolution for all cases assigned.
4. Ensures members have access to PCP and specialists to coordinate care.
5. Educates members on gaps in care and assists with scheduling provider appointments.
6. Serves as the patient's liaison throughout the life cycle of the program by addressing program
specific quality measures and adhering to company guidelines/standard operating procedures.
7. Makes appropriate and timely patient appointments, reminders, and confirmations and Mails
letters and correspondence as needed.
8. Places regular/consistent outreaches to the patient
9. Communicates with PCP with any member updates and requests.
10. Assists with obtaining medical records from any healthcare providers involved in care or
hospitals.
11. Helps members with any authorizations and referrals involved in their care plan.
12. Resolves incoming calls concerning members' eligibility, benefits, provider information, clinical, and pharmacy needs; coordinate membership changes such as member's primary care physician and proactively engage member with their wellness plan options.
13. Participates in on-site member engagement activities as needed, such as in-person member meetings, handling lobby calls at a retail or care center location, etc. (subject to change).
14. Other duties as assigned.
Job Requirements:
Experience:
• Required: Minimum 1 year of customer service experience.
• Preferred: High-volume inbound customer service experience, particularly for health plan or Medicare “Member Services” roles in health plan and supplemental benefits preferred. Telemarketing and/or member outreach experience preferred. Specialized experience in escalation or resolution units preferred. Education: • Required: High School Diploma or GED.
Specialized Skills:
Required:
· Knowledge of ICD-10 and CPT codes.
· Keyboard typing 40+ words per minute.
· Ability to help members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
· Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
· Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
· Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
· Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
· Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly
· Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Preferred: Bilingual English/Spanish or English/Vietnamese or English/Mandarin. Fluency in written and verbal Spanish, Korean, or Vietnamese, a plus.
Licensure:
• Required: None Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL PHYSICAL FUNCTIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
a) While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
b) The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact ******************.
Pay Range: $47,029.00 - $70,544.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
Auto-ApplyTemp. Call Center Rep.
Call center representative job in Fremont, CA
(WHMG)
Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California. In support of WHMG's mission to serve the community with the highest quality health care, WHMG's commitment to the patient first ethic and ensuring an excellent patient experience are strategic priorities. This is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care.
For more information, visit our website at ***********************
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages a high volume of incoming calls in a timely, professional manner using the patient first ethic.
Screens calls appropriately to assess patient needs and directs patients to the appropriate clinic when necessary.
Schedules appointments for primary care, specialty and surgical clinics.
Collects and verifies insurance information for patients, dependents and guarantors.
Utilizes the Epic system to update demographic information, schedule appointments, verify insurance, and gather any other information required
Refers patients to medical staff for any and all medical advice.
Answer general questions and provide information to patients.
Performs related tasks and assignments as necessary.
Complies with established organizational policies and procedures of WTMF.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.
qualifications and education requirements
High school graduate or GED.
2 years of experience in customer service.
Medical office experience preferred.
preferred skills
Communication proficiency
Ethical Conduct
Flexibility
Initiative
Time Management
Job Type: Temporary
Salary: $29.00-$34.00 per hour
Schedule:
Monday to Friday
Work Location: One location
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Call center/Showroom representative
Call center representative job in Concord, CA
Schicker Luxury Bath
provides home owners with custom bath remodeling solutions. We are looking for a Call Center/Showroom representative to join our team in our office in Concord, CA You never have a second chance to make a first impression. As a Showroom Representative, you are the first impression of Schicker Luxury Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath.
Responsibilities:
Manage inbound and outgoing phone calls for prospective customers. Schedule and confirm appointments for our Design Consultants to meet with customers in their homes
Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
Provide assistance to customers entering the showroom
Provide support in office administration and customer service
Requirements:
2-3 years of call center and/or customer service experience
Excellent written and verbal communication skills
Proficient with MS Office Word, Excel and Outlook
Excellent time-management and organizational skills
Familiarity with CRM systems
Friendly, enthusiastic, and customer-service oriented
Being able to work Saturdays
Self-motivated and strong work ethic
Language: English ( fluent in Spanish is a plus)
High school diploma or GED required
Schedule:
Day shift
Monday-Friday
Alternate Saturdays
Work location: Concord, CA 94518, Due to the nature of this job, in-person presence at the office is required.
Reliably commute or planning to relocate before starting work (required).
Pay: $20-$30 per hour plus bonus structure
Please, email your resume to [email protected] or [email protected]
Auto-ApplyCall Center Representative/Dispatcher
Call center representative job in San Jose, CA
Job DescriptionDescription:Call Center Representative/Dispatcher - TRIO Heating, Air & Plumbing
San Jose, CA $22.00 - $28.00 per hour + Bonus & Commission Full-Time | 8-Hour Shift | Weekend Rotation Available
Join Our Team and Be Part of Breaking Bay Area Records!
Apply online: TrioHeatingandAir.com
Or call us at: **************
Why Join Us?
We're not your average HVAC company.
We're growing fast, breaking records, and setting new standards across the industry. We've earned 4 out of 5 national awards from Bryant, were named Fastest-Growing HVAC Company in the Nation by ServiceTitan, and landed on the Inc. 5000 list for our explosive growth. And we don't just care about performance-we care about impact. At TRIO, we plant one tree for every job we complete, with over 10,000 trees planted so far. We've built a company where top techs thrive-and now we're hiring more.
Earning Potential That's Off the Charts!
$22 - $28 per hour starting pay
Bonuses & Performance Pay - The more you book, the more you earn!
Paid Holiday & Vacation Time Off - Because you deserve it
Full Benefits Package - Health, dental, vision, & 401(k) with company matching
Incentive Bonuses & Competitions - Earn extra while having a blast
About the Role
As a Call Center Representative/Dispatcher, you'll be the voice of TRIO, handling inbound and outbound calls, booking service appointments, and ensuring a top-tier customer experience. This role is perfect for someone who thrives in a fast-paced, high-energy environment and loves helping people while hitting goals.
You'll be in the heart of the action-talking the talk and typing the type!
What You'll Do
Handle a high volume of inbound & outbound calls - Turn prospects into appointments
Solve customer concerns with sharp thinking & judgment - Be the go-to problem solver
Master our service lineup - Offer top-notch advice and recommend the best solutions
Keep records spick & span - Accurately document every interaction
? Hit the productivity sweet spot - Stay efficient while keeping your cool
Qualifications
Customer Service Enthusiast - You love helping people and making their day
Typing Speed of 45 WPM+ - Talk fast, type faster!
Multitasking Master - Handle multiple calls while staying organized?
Tech-Savvy - Experience with Microsoft Suite and ServiceTitan is a plus!
Quick Thinker & Problem Solver - Make smart decisions on the fly
Bilingual in Spanish? Even Better!
What's in It for You?
Top-Tier Earnings - Salary + bonuses & commissions mean unlimited potential
Work in a Brand-New, High-Tech Office - Our San Jose call center is next level
Career Growth - We promote from within and invest in YOUR success
A Fun & High-Energy Work Environment - Join a team that supports & celebrates success
Incentive Bonuses & Competitions - Get rewarded for crushing your goals!
Ready to Roll with Us? Let's Talk!
Apply online at: TrioHeatingandAir.com
Call us at: **************
Don't miss out on your chance to join the #1 fastest-growing HVAC company in the Bay Area. Let's make history together!
Requirements:
Call Center Representative
Call center representative job in Lodi, CA
Job Description
Call Center Representative
Rose Remodeling is a home remodeling company serving the Sacramento, North Bay, and San Joaquin, CA areas. With decades of experience, the company delivers high-quality remodeling services completed by skilled professionals. Rose Remodeling takes pride in transforming spaces, combining craftsmanship with a client-focused approach. The team is dedicated to turning customers' home renovation visions into reality with efficiency and attention to detail.
Role Description
This is a part-time and full-time, on-site role for a Call Center Representative located in Elk Grove, CA. In this position, you will handle inbound and outbound customer calls, address inquiries, and provide information about the company's services. Key responsibilities include resolving customer issues, delivering excellent customer service, accurately recording interactions, and coordinating with other departments as needed to ensure customer satisfaction.
Qualifications
Strong customer service, customer satisfaction, and customer support skills
Excellent interpersonal skills and the ability to build rapport with customers
Proficiency in computer literacy, including familiarity with basic office software and customer management tools
Outstanding verbal and written communication abilities
Reliable, detail-oriented, and able to work in a fast-paced environment
Previous experience in a call center or customer service role is a plus
must have call center experience 2+ Years.
Pay is $19.00-$20.00 DOE plus generous commission structure.
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Customer Service Representative and Sales Associate
Call center representative job in Jackson, CA
Job SummaryFOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Answering and return phone calls and texts. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You will also be willing to learn the appliances and other product we sell, so that you can makes sales as well.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities:
Receive incoming calls in a professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Selling Appliance and accessories to customers
Qualifications:
Minimum two years office experience
Appliance sales experience (recommended)
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits/Perks
Flexible Scheduling
Growth and Career Advancement Opportunities
Great Working Environment
Compensation: $15.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Auto-ApplyCustomer Service Representative (CSR - Troubleshooting)
Call center representative job in Concord, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Contract Duration: 6 months
Pay rate: $14.25/hr
Technical Help Desk Advisor to a medium sized unit/segment of service and/or implementation processes and activities for the Client's Treasury Products (CashPro Online Products). Responsible for building and managing client and business partner relationships while improving overall client delight in a call center environment. Provides ongoing detailed instructional support and follow-up to existing client issues and potential system issues. Able to learn up to multiple applications and provide clients clear walk-throughs or trouble shooting assistance over the phone with a first call resolution. Key performance metrics must be met on a monthly basis while managing potential competing priorities, while staying client focused.
Qualifications
Excellent research skills and processes and ability to multitask
Candidate must have exceptional customer service skills and the ability to work with internal and external teams.
Ability to provide technical guidance and instruction on the use of computer technologies.
Excellent written, organizational and communication skills, with an emphasis on concise documentation to lower the possibility of a repeat problem.
Ability to research and resolve issues escalated due to complexity and/or time
Knowledge of current technological developments/trends in area of expertise.
Ability to evaluate client side technologies and identify their potential impact within the existing environment
Knowledge of a broad range of relevant operating systems, browser, applications, and/or equipment
Desired Skills:
Technical Troubleshooting
Knowledge of Treasury Management (Knowledge of CashPro a plus)
Education Recommendations
High School Diploma
Bachelor's highly desired, or equivalent professional experience in Call Center/Customer Service or technical discipline
Additional Information
To know more about the position, please contact:
Laidiza Gumera
*******************************
************
Easy ApplyDispatcher / Customer Service Agent II
Call center representative job in Milpitas, CA
We are seeking an experienced Dispatcher with Customer Service experience for a hybrid role at our Milpitas warehouse. This position will flex their time between dispatching and supporting customer service requests. The Dispatcher is responsible for the coordination of the daily cartage workload. They are key to success for our drivers and have a direct impact on the overall success of Watchpoint. This position works directly with our drivers and internal Watchpoint teams to provide direction for the dispatched shipments to both company drivers and independent contractors. Customer Service agents utilize their communication skills and industry knowledge to ensure our customers supply chain runs efficiently. They build relationships with customers and collaborate with internal teams, carriers and network partners to resolve logistical challenges.
Pay & Perks
Medical, Dental, and Vision Insurance
Life Insurance
401k + 4% Company Match
Vacation, Sick Pay + Holidays
Employee Assistance Program
Monthly Team Lunches
Wellness Program
The starting pay for this position is expected to be $26 to $30 per hour. Exact compensation is based on skills, experience, education, and location.
This position is Monday - Friday, 8am - 4:30pm.
Job Duties - Dispatcher
Plans and schedules freight for transport
Works closely with drivers, helping to ensure transportation deadlines are met
Provides accurate instructions/information and documentation to our drivers, enabling them to exceed customer expectations
Recognizes traffic patterns, informs drivers of potential hazards, and assists with determining the most effective route
Serves as primary communication liaison with internal partners
Updates inbound and outbound orders in Transportation Management System (TMS)
Assists in fleet management
Performs other duties as assigned
Job Duties - Customer Service
Assists in logistics and transportation arrangements; receiving and order processing, cycle counting, transportation bookings, and establishing delivery schedules with carriers and vendors.
Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their receipts, orders, inventory, and shipments.
Navigates Salesforce to manage case requests through closure. Utilizes Salesforce process review tool to monitor service failures and provide root cause.
Manages incoming emails, messages, calls - solving customer issues.
Manages and retains documentation through Warehouse Management (WMS) and Salesforce tools.
Ensures customer satisfaction by providing professional customer support, utilizing positivity and empathy.
Creates receipts and orders within the WMS and distributes to the warehouse(s) for processing.
Creates packing lists, invoices, transportation documents and other documents associated with receiving, inventory control, and shipping.
Gathers data and updates performance reports, communicates with customer as requested.
Requirements
Proficient use of computer systems and applications (MS Office, SAP, WMS) as trained/required.
Makes the best use of available time and resources. Takes personal responsibility for the quality and timeliness of work.
Consistently exhibits flexibility in resolving customer problems in a timely manner. Exercises good judgment in resolving general disputes or problems.
Able to communicate effectively and collaborate with team members to achieve common goals. Sees opportunities to supports other team members.
Able to express ideas and information clearly, concisely, and accurately both verbally and in writing. Demonstrates active listening and seeks to understand others perspectives.
Approaches problems with a solution focused mindset and uses judgment to resolve issues. Assists with finding root cause and implements process improvements.
Demonstrates accuracy, thoroughness, and efficiency. Plans and organizes work, manages time well, handles multiple tasks simultaneously, and completes initiatives with minimal errors. Meets productivity goals set by management.
Education and Experience
High school diploma and minimum one year of experience in transportation dispatching and customer service.
Minimum one year of experience with CRM systems, Salesforce preferred.
Physical Requirements
The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.
About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company's mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams' professional and personal growth. Every member of our team is a critical component at Watchpoint.
Watchpoint Logistics, Inc. is an equal opportunity employer.
Visit us at ***********************************
Customer Service Representative/Call Center
Call center representative job in San Jose, CA
Responsive recruiter Benefits:
Free uniforms
Health insurance
Opportunity for advancement
Training & development
We're hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES! Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person'? Are you a confident and adaptable person who can close the deal? You're in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.
A Little About Us…Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Job Description:
As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.
Primary Responsibilities:
Ability to create relationships with new and existing families both in person and over the phone that lead to customer loyalty and retention
Demonstrate empathy in your interactions with families
Register, schedule, take payments, and problem solve family accounts at the front desk and verbally, over the phone
Be willing and able to provide exceptional customer service in person and by phone
Encourage customers to purchase swim lesson packages
Work effectively in a team environment to support achievement of lesson registration goals
Maintain high customer satisfaction ratings based on explicit criteria set by the company
Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
Recommend additional services to customers by understanding their needs
Maintain a clean and safe facility at all times
Boost morale and help maintain a positive work environment
Restock and clean all restrooms and shower/changing areas
Understand and showcase knowledge in all of our programs and facilities
Assist with time sensitive projects by deadlines given
Provide effective rebuttals to customers who may not see the value in year-round swimming
Stay up to date and pass all continual training by the deadlines provided
General Qualifications:
Must be at least 17 years old
Must have at least 2 years of customer service experience
Minimum of a high school diploma
Able to exhibit a strong passion for helping others
Possess a strong background in customer service
Proficient in typing; at least 40 WPM
Ability to “close the deal” and acquire new families that are interested in our services
Ability to multi-task, prioritize and manage time effectively
Open to coaching and training to increase customer acquisition performance
Must have strong communication skills in person and over the phone
Must be able to showcase the ability to actively listen
Must have the ability to adapt and respond to different types of personalities
Must always remain professional and courteous with customers
A Few Other Things We Look At:
We love people with a positive mindset who are fantastic team players
A strong conversationalist who can be personable and connect with people
Critical thinkers that can empathize with our families to ensure they have a positive experience with us
Someone who is confident, adaptable, ambitious, and an achiever
People who are committed and reliable
Someone who is teachable, respectful, outgoing, and motivated
Individuals who are open to receiving feedback and are always willing to learn
Join Our Team! … Here's Why:
Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!
Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work!
Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn't like that?
Compensation: $24.00 - $30.00 per hour
Our Mission
We're looking for team members who are passionate about making a difference in children's lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Our Culture
Our goal has always been to have more fun at work than at home. I know it sounds outrageous, but it's true! We like to bring on people that like to have fun and share common interests with those around them. The “real you” is what we're looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like you're punching the clock with this job.
Check Us Out Here: **********************
Auto-ApplyCustomer Service Representative
Call center representative job in Modesto, CA
We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. Hiring at $17-$22/hour depending on experience
Full time: 8 hours shifts Monday-Friday 8-5pm. No weekends Required
Location: 1706 Yosemite Blvd, Modesto Ca 95354
CSR Responsibilities:
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
Complete all tasks as assigned by the supervisor(s).
Qualifications & Requirements:
Professional and friendly phone etiquette
Available to work weekends and holiday rotations, as needed
Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detail-oriented
Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
Preferred: One year of customer service representative experience
Preferred: Knowledge of veterinary medical terminology and procedures
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Auto-ApplyFull Time Call Center Agent
Call center representative job in San Ramon, CA
Job Description: Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities will include handling inbound and outbound calls, managing legal contracts, ensuring compliance, and providing exceptional customer service.
Responsibilities:
Customer Support Excellence: Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards.
Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.
Compliance Assurance: Ensure adherence to regulatory standards and company policies.
Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals.
Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries.
Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers.
Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions.
Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively.
Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly.
Qualifications:
Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department.
Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED)
Versatility: Ability to multitask and thrive in a fast-paced environment.
Communication Skills: Excellent verbal and written communication in English and Spanish.
Adaptability: Quick learner with the capability to adapt to changing procedures and software.
Problem-Solving Skills: Strong analytical and problem-solving abilities.
Residency: Must reside in the United States.
Why Join Us:
Diverse Exposure: Engage with customers from various industries, broadening your skillset.
Career Development: Ongoing training and growth opportunities.
Team Environment: Collaborative workspace fostering innovation and mutual support.
Compensation and Benefits:
Wages: Starting at $12/hr base, with performance-based incentives and bonuses.
Training: $11/hr during the 2-week training period.
Shift Differentials: Additional pay for evening, night, and weekend shifts.
Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts.
Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics.
Additional Incentives: Including customer satisfaction and attendance bonuses.
Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually.
Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team!
Customer Service Representative
Call center representative job in San Jose, CA
Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation.
Primary Responsibilities Include:
* Serve as the first point-of-contact for walk-in, telephone and on-line clients.
* Respond to customer inquiries with product recommendations and pricing information.
* Create detailed production plans for graphic designer and production crew.
* Assist with quality control of sign products to ensure customer satisfaction.
* Provide administration support such as customer invoicing, store open/close, daily reports, etc.
This position is considered full-time, 40 hours/week with shift hours of 9am - 6pm, Monday through Friday and weekends off. Benefits include medical/dental, paid vacation, sick pay and paid holidays. Ideal candidates will be friendly, enthusiastic, organized and have strong verbal, telephone and written communication skills. Creativity and an "eye for design" is a plus!
View our website at *********************
View our portfolio at *********************************
Compensation: $19.00 - $21.00 per hour
Representative, Customer Service - Skilled
Call center representative job in San Jose, CA
Job Description
Description/Comment: Responsible for representing the brand by supporting our customers daily with all ProCare requests over the phone, email, and through assigned cases.
Essential duties & responsibilities:
Serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes.
Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for our customers, Sales Representatives, and other field personnel.
Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes.
Maintain meticulous documentation for each order, ensuring accurate revenue recognition in compliance with \'s financial policies.
Manage repair order intake and repair approvals for assigned regions while providing coverage for additional regions, as needed.
Timeliness, professionalism, and genuine care in their interactions (via phone, in person or email) will be key metrics for this individuals performance.
Communicate guidelines and policies effectively with all internal and external customers.
Advise accounts on ProCare programs during repair approval/pricing confirmation calls.
Work with cross-functional teams to prioritize urgent repair orders.
Exemplifies analytical competency.
Effective prioritization of assigned tasks.
Extensive troubleshooting capabilities.
Assist in oversight of teams shared inbox.
Assess and escalate urgent situations to leadership when necessary.
Enter complaint information in a timely manner for tracking and visibility.
Maintain excellent customer service throughout all interactions.
Review service contract discrepancies and collaborate with the field and Service Contracts Team to best take care of the customer.
Provide detailed information to the Accounts Receivable Team to better educate our customers on charges and assess validity of invoices.
Act as a liaison between our customers and our in-house teams to answer technical questions about our products or repairs.
Act as a liaison between our customers and our in-house teams to answer technical questions about our products or repairs.
100% tactical support.
Collect and distribute daily team metrics.
Customer Service Representative
Call center representative job in San Jose, CA
Leader in optical components, modules and subsystems for the core optical, enterprise and data center markets, leveraging more than three decades of laser technology innovation, photonics integration, and subsystem design of the fast optical networks and high-speed interconnects driving the next wave of streaming video, cloud computing, voice over IP and other bandwidth-intensive and high-speed applications
Job Description
The Customer Service Representative will provide delivery of pre- and post-sales services and support to customers, field sales and third party manufacturers reps. A key member of the Customer Service team contributing to decisions, plans and implementation of processes, metrics and tools in support of customer interfacing, end-to-end order entry through successful customer receipt of goods and services; service delivery and sales support.
The successful candidate will develop and maintain positive relations and co-ordinate with various functions within the company to ensure customer requests are handled in a timely manner.
Responsibilities include:
· Customer Focus & Relationship Mgmt. - Proactive interface to ensure our customers' best interests are top of mind throughout the onboarding/order/delivery processes and beyond to ensure an excellent customer experience
· Operate as an effective liaison between customers, production planning, sales, applications engineering, accounting and product line management to resolve status, production, delivery and billing inquiries
· Effectively partner with Sales to ensure customers are getting the most out of customer meetings via effective meeting preparation, presentation and representation
· Manage and deliver on all aspects of the Order Management Process (from order receipt through fulfilment) for designated territories/Account Managers
· Quote preparation, issuing and closure including AM and Technical Interface as required
· End-to-end RMA management; maintain customer communication regarding defective returns, exchanges, service & repairs - Engineering interface to ensure failure analysis and product disposition are completed with speed and accuracy
· Ownership for VMI processing, billing and reconciliation
· Resolve product or service problems by clarifying the customer's concern; reviewing data; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (deal with abstract & concrete variables)
· Work closely with Sales Operations team to develop, review and deliver customer & sales related reports
· Analyze and participate in the development of operational processes and escalation procedures
· Optimize work efforts via a thorough understanding and effective use of ERP Systems (SAP & Oracle) as well as MS Office and other system related tools
Qualifications
QUALIFICATIONS
• Proven success/experience in a customer facing/customer service role in a high tech environment
• Strong Customer Service Skills including good listening skills, clear written and verbal communications and a tactful approach to problem solving
• Critical thinking and analytical skills that include the ability to collect and analyze information, problem solve, and make well supported decisions that benefit the customers
• Time management - ability to minimize operational turn-around-time and issue resolution time
• Ability to perform duties in the presence of time constraints and customer pressure
• General understanding of high tech OEM sales process
• In-depth knowledge of customer service functions
• Effective presentation skills
• Proficient computer skills including Microsoft Office applications
• Thorough knowledge of SAP/ORACLE (especially Order Management Modules)
• Critical Skills:
Accuracy
Deliver complete results
Systems & tools (SAP & Oracle, MS Office/Desktop)
Influencing
Conflict Mgmt.
Negotiation
Presentation
Customer mtg. planning & facilitation
Complex Problem solving
Process optimization
Critical thinking/planning
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Customer Issues support/resolution for designated territories/Sales Managers
• Manage SAP/Oracle order entry and management from receipt to fulfillment
• Customer focus and relationship management
• Continual liaison with global Customer Service team, Planning, Sales and Operations
• Maintain and manage all aspects of the VMI (consignment) process where relevant
• Customer and Management reporting
EDUCATION and/or EXPERIENCE
• Bachelor's degree (B. A. or B.Sc.) from an accredited college or university
• 3 to 6 years or above related working experience in a Customer facing role in a high tech environment
• Experience in optical and/or electronic component businesses is desirable
• Experience with Order Management/Order Processing on one of the major ERP systems: SAP, Oracle, Microsoft Dynamics, etc.
tony.rendle at pierpont.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Call center representative job in French Camp, CA
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
Join our team! We are hiring a Customer Service Representative for our Modesto or French Camp office. This is a fully onsite position.
Training Schedule: Monday to Friday from 8:00 to 4:30pm
After Training: Monday to Friday from 8am to 5pm
Our Vision:
Continuously improve the health of our community.
Our Mission:
We provide healthcare value and advance wellness through community partnerships.
What You Will Be Doing:
Under direct supervision, the Customer Service Rep is responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment.
Essential Functions:
Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.
Researches and resolves issues related to claims and authorizations; monitors progress.
Researches and resolves complex eligibility issues; monitors progress.
Creates required documentation, including but not limited to call logs and other tracking systems.
What You Bring:
Knowledge, Skills, Abilities and Competencies
Required
Produces work that is accurate and complete.
Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
Rebounds from setbacks and adversity when facing difficult situations.
Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards.
Strong listening skills, with the ability to accurately receive and understand messages.
Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations.
Ability to work independently and as part of a team.
Demonstrates a commitment to HPSJ's strategy, vision, mission and values.
Ability to read, understand and apply complex written guidelines, instructions and other materials.
Ability to compare and discern the difference between multiple sets of data or information.
Basic arithmetic skills.
Basic knowledge of contact center systems.
Basic skills in Windows, Word, Excel and Outlook.
Ability to navigate multiple systems and resources simultaneously.
Ability to handle confidential information with appropriate discretion.
Ability to speak and be understood in English.
Proficiency (as defined by HPSJ's Cultural and Linguistics Program) in one of HPSJ's threshold languages may be required, depending on business requirements.
Must type 40 WPM.
Must pass Call Center Listening Skill test with a score of 71+.
Preferred
Ability to efficiently and effectively handle calls of heavy volume (50-100 per day), including documentation and resolution.
Knowledge of Medi-Cal programs
Knowledge of Medicare DSNP programs
Knowledge of managed care
Knowledge of medical policy benefits and exclusions
Knowledge of medical terminology
Knowledge of ICD and CPT coding.
What You Have:
Education and Experience
Required
High school diploma or general education degree; and
Customer Service experience.
Preferred
Associate's Degree
Experience in customer service in a health plan, managed care, Medicare DSNP and/or Medi-Cal.
At least one year handling heavy call volume (50-100 calls per day).
Licenses, Certifications
None.
What You Will Get:
HPSJ Perk
Competitive salary
Robust and affordable health/dental/vision with choices in providers
Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays)
CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
Two flexible spending accounts (FSAs)
Employer-Paid Term Life and AD&D Insurance
Employer-Paid Disability Insurance
Employer-Paid Life Assistance Program
Health Advocacy
Supplemental medical, legal, identity theft protection
Access to exclusive discount mall
Education and training reimbursement in addition to employer-paid elective learning courses.
A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do.
A shorter commute - if you're commuting from the Central Valley to the Bay Area.
Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects.
Physical Demands
Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel.
We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.
HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.
Important Notice
: This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.
Insurance Customer Experience Representative
Call center representative job in Elk Grove, CA
Job DescriptionThe Customer Experience Representative at Jeff Beck Allstate Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Opportunity:
Start or continue a career with long term growth potential. Throughout the last year, insurance was considered an essential business and our business did not slow down.
Work in a small office environment interacting with our customers and prospects via phone, email, text and in person.
Our customers appreciate what we can do for them by providing and servicing their insurance needs. You can be a part of this.
Earn a competitive base salary, monthly and annual bonuses, PTO, fully paid health insurance and retirement savings.
Ongoing training.
Responsibilities:
Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
Actively prospect and solicit increases in existing client coverage as well as network for new clients, including win backs.
Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support.
Support and prepare clients for renewal and retention, and maintain strong client relationships.
Anticipate, respond to, and follow up on all existing client needs.
Qualifications:
Obtain and maintain a California Personal Lines or Property/Casualty Broker Agent license.
Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems.
Benefits/Perks:
Competitive Pay
Professional Development
Job Stability in a growing industry
Compensation: $18.00 - $20.00 per hour
Becoming an Insurance Professional
Insurance Professionals go by many names: Brokers, Agents, Underwriters, Claims Representatives, Adjusters, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.
Here at Jeff Beck's Allstate Agency in Elk Grove, CA, we have, for over 17 years, been serving our customers in Elk Grove, Sacramento, the surrounding areas and across the state. We help our customers manage risk by insuring their cars, homes, personal property, motorcycles, boats, small businesses and their family's financial future.
As a member of our team you will work with our customers and the insurance companies we represent to provide excellent customer service.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.
Auto-ApplyChat Customer Representative
Call center representative job in San Jose, CA
We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:
Love for customers and their experience with a product
Analytical skills and ability to leverage data to drive decision-making
Excellent communication and interpersonal skills
Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
Experience with customer support ticketing systems and CRM platforms
Knowledge of customer support metrics and industry best practices
Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
Able to help customers on weekends if needed
Key Responsibilities:
They're responsible for answering customer questions that come in via the website(s)
Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
Complete training
Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Applicant Location: USA ONLY
Visual Associate - Stoneridge Shopping Center
Call center representative job in Pleasanton, CA
Starting Salary: $19.00 / hour
Reporting to the Visual Manager, the Visual Associate provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement and compelling displays.
Key Responsibilities:
Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
Adjust lighting to highlight merchandise and displays per company standard.
Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
Provide product and brand knowledge to employees and customers.
Follow all company policy and procedure & notify management of any infractions
Assist management to identify and resolve issues in the store.
Support store team to meet and exceed sales goals.
Assist with special projects as assigned by management
Required Skills and Abilities:
Ability to create compelling visual presentations according to company guidelines and brand standards.
Ability to drive sales through effective merchandise placement and display.
Excellent eye for detail
Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
Ability to identify potential visual merchandising opportunities and provide creative solutions.
Ability to work within teams and create partnerships
Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.
Physical Requirements:
Ability to effectively communicate with customers and store personnel
Ability to lift and carry up to 50 lbs
Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing
Schedule Requirements:
Open ability to work a flexible schedule that meets the business needs, including evenings and weekends
Experience:
Minimum one (1) year in retail
Starting Pay:
$19.00
Benefits:
30% employee discount
Comprehensive health, vision, & dental plans (full-time employees only)
Paid Time Off
NOTICE FOR CALIFORNIA JOB APPLICANTS AND EMPLOYEES
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Uniqlo.com
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Auto-ApplyCustomer Service Representative
Call center representative job in San Jose, CA
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Overview:
Azazie's Design team is the driving force behind our brand's commitment to beautiful, authentic designs with quality materials and construction. We are seeking an entry level Associate Designer to join our growing design team! This position reports directly to Azazie's Lead Designer and will be a key voice in assisting the creative process.
Responsibilities and Duties:
Reports to Lead Designer and provides vital support during the development stage.
Research market trends, inspirations and new colors
Sketch initial concepts/flats (digital or illustrator) for the design team.
Assist is the development of tech-packs (with detailed instruction) for all categories.
Correspond with factory throughout development (update sketches, provide corrective instruction)
Organize development charts and monthly line sheets (Writing product descriptions, web info and input styles submitted per monthly development).
Maintain a deep understanding of Azazie products, including all categories.
Aid Lead Designer with fabric, lab dip approvals and source locally and with overseas vendors to collect new fabric qualities.
Collaborate with the design team in fabric research to provide samples.
Organize shipment of fabric and samples to our sample room.
Document monthly audit style reports and create presentations to target findings.
Attend line review meetings with the Creative Director, Lead designer to review products from the sample room and vendors.
Assist Lead designer with regular scheduled projects including development cycles, Special projects, New colors, Fabric Development, New Collection Developments/ Launches, etc.
Assist with interdepartmental projects as needed.
Travel to the overseas locations for development and execution as needed.
Qualifications:
Must be located in Los Angeles
Bachelor's Degree in Fashion Design or related field
2+ years of relevant fashion experience
Must present an online portfolio of design work, showcasing your proven track record of successfully launching products from concept to launch, detailing your role in each.
An acute eye for style, color, fabrication and construction
Experience with Adobe Creative Cloud programs, Microsoft Office and Excel
Strong communication skills (email and personal)
Ability to adapt and work in a fast-paced, structured environment
Benefits:
100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
Paid vacation days and sick leave
Paid Holidays + Floating Holidays
401k
Free snacks and drinks in office
Employee discount
Company engagement events
Physical Requirements:
While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance and color vision.
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.