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Call center representative jobs in Ocala, FL

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  • Customer Service Representative

    Fastsigns 4.1company rating

    Call center representative job in Ocala, FL

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $16 hourly Auto-Apply 60d+ ago
  • Full-Time Customer Contact Center Representative (On-Site)

    Citizens First Bank 3.7company rating

    Call center representative job in The Villages, FL

    About the Organization: Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.” -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties. Citizens First Bank: A Five Star Bank where hospitality meets finance. About the Position: Are you a people person with a passion for helping others? Citizens First Bank is seeking a dynamic and compassionate individual to join our customer contact center team as a full-time Customer Contact Center Representative. As a Customer Contact Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. What you'll do as a Customer Contact Center Representative: Build relationships: Connect with customers on a personal level, understanding their needs and offering tailored solutions. Solve problems: Efficiently resolve customer inquiries and issues, ensuring a positive and seamless experience. Promote products: Educate customers about our diverse range of financial products and services, helping them achieve their financial goals. Embrace technology: Utilize our state-of-the-art systems to provide quick and accurate assistance. For more information on becoming a Customer Contact Center Representative, please see the attached job description. Customer Contact Center Representative Requirements: Minimum : High school diploma or equivalent required, one year in a customer service/retail environment. Must be able to attend work regularly and on time and perform position requirements with little supervision. Must have the ability to assist customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in team activities and displaying positive behavior. Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills. Must be able to work flexible hours. Preferred: Two years CSR experience in banking or related environment. Completed CFT courses in consumer and mortgage lending Customer Contact Center Representative Benefits: Citizen's First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K, and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building. Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities. Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.
    $32k-36k yearly est. Auto-Apply 16d ago
  • Call Center Representative

    RadX Inc.

    Call center representative job in Apopka, FL

    Job Description Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every call you manage contributes to improving patient experiences. You'll thrive in our high-performance culture, working alongside dedicated professionals who share your commitment to safety and excellence. As an onsite team member, you'll enjoy face-to-face collaboration and camaraderie with your colleagues, fostering strong relationships that enhance your work experience. Your role will be pivotal in ensuring our clients receive the compassionate care they deserve. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Become a vital part of a dynamic team that values your input and invests in your growth. Don't miss the chance to make a lasting impact in the health care sector while advancing your career with RadX Inc.! What's your day like? As a Call Center Representative at RadX Inc., you will engage in daily interactions with patients and healthcare providers, addressing inquiries and resolving issues with empathy and professionalism. Your day will be filled with managing calls, providing accurate information, and documenting interactions meticulously in our system. Expect to embrace a structured schedule from Monday to Saturday, with shifts designed to accommodate our operational needs while delivering consistent support to our clients. You'll collaborate closely with fellow representatives and supervisors to ensure that every patient experiences the safety and care they deserve. New team members will receive comprehensive training, empowering you with the tools and knowledge to excel in your role while maintaining our high-performance standards. Your input will be valued as you adapt to the fast-paced environment of health care communications! Does this sound like you? To thrive as a Call Center Representative at RadX Inc., you'll need a blend of essential skills and a familiarity with key tools. A strong foundation in customer service is crucial, as compassion and active listening will guide your interactions with patients and providers. Excellent communication skills, both verbal and written, will enable you to convey information clearly and effectively. Proficiency in Radiology Scheduling software is required, so you'll need to quickly learn how to navigate this tool to assist callers efficiently. The ability to multi-task will be vital, as you'll handle calls while documenting information accurately. Additionally, problem-solving skills will empower you to address patient inquiries and concerns promptly. Being adaptable in a fast-paced environment is essential, allowing you to respond to varying call volumes and needs. Your success will depend on your commitment to upholding our core values of empathy and safety! Knowledge and skills required for the position are: Radiology Scheduling Medical Terminology Call Center experience is preferred Our team needs you! So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck! A job offer is contingent upon a successful background check and drug screen.
    $23k-31k yearly est. 27d ago
  • 2 week temporary call center professional

    Coherent Staffing Solutions

    Call center representative job in Ocala, FL

    We are assisting Marion County Public Schools with staffing their back to school phone bank. The duration of the assignment is 2 weeks. Pay rate is $12\/hour. The location is: Transportation Main Compound 5470 NW Gainesville Rd. Ocala, FL 34475 The hours of operations are 6am - 6pm and you can work an am and\/pm pm shift (up to 40 hours a week). There is a mandatory orientation on August 8 beginning at 8am. All staff will have to complete a Level II background screen to participate on this assignment. "}}],"is Mobile":false,"iframe":"true","job Type":"Temporary","apply Name":"Apply Now","zsoid":"633654155","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Education"},{"field Label":"City","uitype":1,"value":"Ocala"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"34475"}],"header Name":"2 week temporary call center professional","widget Id":"365208000000072311","is JobBoard":"false","user Id":"365208000000125003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"365208000008410121","FontSize":"12","location":"Ocala","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"ml6q26972b1769bdc41fd886b8676f0a5bc6f"}
    $12 hourly 60d+ ago
  • CSR - Inbound

    Fasttrack Staffing Solutions, LLC

    Call center representative job in Ocala, FL

    We're looking for a Customer Care Specialist to join our fast-paced call center team in the Ocala, FL area. You'll be the first point of contact - answering questions, resolving issues, and ensuring each customer feels supported and heard. This role is essential to delivering excellent service throughout the mortgage lifecycle. Schedule: Monday thru Friday, 8-hour shift between 9am & 8pm Pay: $17+ / hour, DOE Key Responsibilities of the Customer Care Specialist: Provide top-tier customer support. Handle inbound and outbound calls using Five9. Assist borrowers with payments, account questions, and issue resolution. Maintain accurate records in FICS' Mortgage service. Follow all compliance and privacy guidelines. Meet daily performance goals (call times, quality, customer satisfaction). Escalate issues when needed with clear documentation. Support outbound call campaigns and other administrative tasks. Skills & Qualifications of the Customer Care Specialist: High school diploma or GED (Associate's or higher preferred) 1-2 years of experience in customer service or a call center (mortgage or financial services preferred) Strong communication skills and attention to detail Familiarity with Five9 and/or FICS is a plus Knowledge of privacy and compliance rules (FDCPA, etc.) Professional, calm, and empathetic under pressure Tech Skills: Proficient in Microsoft Office (Word, Excel, etc.) Comfortable with typical office and call center equipment Physical Requirements: Able to sit and work at a computer for extended periods Clear speaking voice and hearing Lift up to 10 lbs occasionally This is a Temp-to-Hire position and the client offers benefits once Hired In. This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history.
    $17 hourly 13d ago
  • Medical Equipment Setup, CSR

    TCH Group, LLC 2.9company rating

    Call center representative job in Ocala, FL

    This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities: Performs CPAP/RAD setups in a timely and professional manner May also perform setup of oxygen equipment and other DME in patients' homes as well This includes completion of all required documentation, instructs patient on the safe and proper use of equipment Cleans rental equipment when returned to the center, in accordance with policies and procedures Maintain cleanliness and organization of warehouse/storage area Monitors CPAP/RAD Compliance report and follows up with non-compliant patients Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient Monitors md INR Compliance report and follows up with non-compliant patients Manage the center's oximetry process Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning Responsible for participating in on-call responsibilities for the center The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility Represents the company through professional personal appearance, patient care activities May serve as a backup to other employees for vacation, illness, or other periods of absenteeism Requires use of personal vehicle and a valid driver's license #DD
    $24k-32k yearly est. 5d ago
  • Medical Equipment Setup, CSR

    Carsonvalleyhealth

    Call center representative job in Ocala, FL

    This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities: Performs CPAP/RAD setups in a timely and professional manner May also perform setup of oxygen equipment and other DME in patients' homes as well This includes completion of all required documentation, instructs patient on the safe and proper use of equipment Cleans rental equipment when returned to the center, in accordance with policies and procedures Maintain cleanliness and organization of warehouse/storage area Monitors CPAP/RAD Compliance report and follows up with non-compliant patients Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient Monitors md INR Compliance report and follows up with non-compliant patients Manage the center's oximetry process Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning Responsible for participating in on-call responsibilities for the center The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility Represents the company through professional personal appearance, patient care activities May serve as a backup to other employees for vacation, illness, or other periods of absenteeism Requires use of personal vehicle and a valid driver's license #DD
    $24k-32k yearly est. 5d ago
  • Customer Service-Call Center Agent

    Us Water Services Corporation

    Call center representative job in Lady Lake, FL

    Job Description U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 950 employees in twenty states. The Customer Service Representative: Provides customer service and assistance to customers and other departments regarding water utilities Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems. Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes. Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received. Expected to consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.). Daily tasks are repetitive and require long periods of time sitting in a cubicle area. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. The ideal candidate will possess the following qualifications and experience: Proven customer service experience Exceptional verbal and written communication skills A working knowledge of Microsoft Office programs Knowledge necessary to understand basic operational, technical, or office processes. Education and Experience requirements: A level of knowledge equivalent to four years of high school or equivalency. Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match. US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Job Posted by ApplicantPro
    $24k-33k yearly est. 6d ago
  • Bilingual Call Center Agent

    Soni Family Practice

    Call center representative job in Clermont, FL

    Company: Soni Family Practice and The Doctors Center Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Director of Clinical Integration The Call Center Specialist is responsible for managing incoming calls from patients, assisting with scheduling appointments, and addressing general inquiries about The Doctors Center's services. This role also involves verifying patient information to ensure the accuracy and efficiency of future appointments. A Call Center Specialist needs strong organizational skills and the ability to think quickly when faced with new situations that arise with patient calls. Essential Duties and Responsibilities: Patient Interaction: Triage patients call to determine the appropriate level of care. Answer patient calls and provide accurate, satisfactory answers to their inquiries and concerns on the first call. De-escalate situations involving dissatisfied patients, offering assistance and support. Call patients to inform them about The Doctors Center's desire to meet their needs and conduct surveys regarding their experience. Build sustainable relationships and engage patients by going the extra mile. Own the patient's experience by treating each patient as if they were your family. Front Desk Operations: Learn the functions of the medical front desk to resolve patient matters promptly without unnecessary transfers. Assist patients with questions related to services such as prescription refills, lab results, referrals, prior authorizations, eligibility verification, appointments, cancellations, no-shows, etc. Guide callers through troubleshooting, navigating the company site, app, or using the products or services. Review patient information, providing updates and information regarding services offered. Patient Education and Engagement: Promote The Doctors Center wellness and educational events to patients. Educate patients on the importance of preventative care and follow-up care, assisting with necessary appointments. Identify the root cause of patient no-shows and assist in resolving issues to reduce no-show volume. Ensure member engagement occurs within the first 10 days of enrollment. Utilize appropriate probing skills to identify patient needs, clarify information, research issues, and provide timely solutions. Documentation and Collaboration: Document and direct patient interactions to appropriate The Doctors Center personnel to resolve requests effectively. Work and close out any open patient interactions in our EHR to ensure timely resolution. Collaborate with The Doctors Center professionals and leaders to improve the patient experience. Training and Professionalism: Help train new employees and inform them about The Doctors Center's patient management policies. Demonstrate courtesy and respect to all The Doctors Center patients, families, and peers. Implement patient retention initiatives based on feedback and interactions to establish long-lasting medical care and a primary health home for patients. Knowledge, Skills, and Abilities: Solid understanding of healthcare procedures and practices. Intermediate proficiency with Microsoft Office applications. Familiarity with Athena or similar electronic health record (EHR) systems is a plus. Strong phone and verbal communication skills, with active listening abilities. Exceptional customer service skills, with a focus on adapting to different personality types and needs. Demonstrated patience and empathy in handling patient interactions. Ability to thrive in a fast-paced environment. Proficient computer literacy, including the ability to navigate multiple systems. Excellent multitasking abilities, capable of managing a variety of priorities simultaneously. Qualifications: High School Diploma or equivalent. Medical Assistant certificate preferred. 3+ years of customer service experience, preferably in a call center environment. 1+ years of Medical Assistant experience (recent graduates will be considered). Candidates seeking an externship for a Medical Assistant or in the medical field may be considered. Bilingual in English and Spanish preferred. Physical & Mental Requirements: (check all that apply)  Ability to stand or sit for extended periods of time.  Ability to receive and comprehend instructions verbally and/or in writing.  Ability to use logical reasoning for simple and complex problem solving.  Occasionally requires exposure to communicable diseases or bodily fluids.  Occasional travel for clinic activities may be required. The information listed above is not comprehensive of all duties/responsibilities performed. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
    $24k-33k yearly est. 60d+ ago
  • Call Center

    Dinesh Khanna Md LLC Es

    Call center representative job in The Villages, FL

    Takes Patient information, verifying demographics Provides service and information by answering questions; offering assistance, going the extra mile. Maintains call center database, under HIPAA Laws, updating contact log, working with integrity it's a requirement Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Job Type: Full-time Salary: $13.00 to $16.00 /hour
    $13-16 hourly Auto-Apply 60d+ ago
  • Licensed Customer Service Representative, 440 - Personal Lines

    The Baldwin Group 3.9company rating

    Call center representative job in The Villages, FL

    The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Client Relations Analyst works with advisors and line-of-business specialists to analyze client data, evaluate needs and help create effective risk management solutions designed to meet clients' financial goals. In addition, this individual assists advisors with service needs and makes modifications to accounts as necessary. Primary Responsibilities: Prepares documents for presenting risks to market. Prepares applications, summaries of insurance, insurance certificates, auto identification cards and other coverage related documents. Assists client service teams in the preparation of presentation materials. Analyzes and summarizes complex data and compiles reports under supervision. Records data into the appropriate insurance company and firm software programs. Runs monthly cancellation and expiration reports. Processes and completes endorsements and audits. Completes special projects as assigned. Looks for opportunities to improve the firm, business segment and processes. Knowledge, Skills & Abilities: Strong analytical, research and problem-solving skills. High attention to detail. Strong verbal and written communications skills. Education & Experience One to two years' experience in the insurance industry. Current 4-40 License, as required by the State Department of Insurance, to effectively service clients. Basic understanding of insurance coverages, preferred. Moderate to advanced knowledge of Microsoft Office Suite and the ability to learn other appropriate insurance company and firm software systems. Why work for The Baldwin Group? Eligible for The Villages Charter School enrollment 401k matching and benefits package Adoption Assistance Program eligibility Paid Parental Leave Competitive PTO plan with 12 paid holidays IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. #LI-RL1 IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
    $26k-34k yearly est. Auto-Apply 7d ago
  • Customer Service Representative

    Construction Unlimited

    Call center representative job in Apopka, FL

    Pay: $16-$20 per hour + Bonuses About the Role We are looking for an energetic and people-focused Customer Service Representative to join our growing team. In this role, you'll be the first point of contact for potential customers, helping guide them through the process with professionalism, care, and a sense of urgency. You'll play a key part in setting appointments, building relationships, and ensuring our customers feel supported every step of the way. If you enjoy working in a fast-paced environment, thrive on great communication, and want to be part of a company that's making a difference in our community, we'd love to hear from you. What You'll Do Engage with leads and customers over the phone, email, and text to provide an exceptional experience. Schedule and confirm appointments for our sales team. Serve as the liaison between customers and our team to make sure projects run smoothly. Resolve customer inquiries quickly and effectively with a positive attitude. Keep accurate and up-to-date notes in our CRM system. Contribute to the overall success of the sales and operations team. What We're Looking For Excellent communicator - confident, professional, and friendly in every interaction. Sales-minded - comfortable with setting appointments and guiding conversations. Organized & detail-oriented - able to manage multiple tasks and prioritize effectively. Problem-solver - resourceful and solution-focused when challenges arise. Team player - willing to support teammates and celebrate group success. Why Join Us Competitive pay $16-$20 per hour + performance bonuses. Opportunities for growth and advancement within a rapidly expanding company. Be part of a team that values Resilience, Integrity, Service, and Excellence (RISE). A supportive and collaborative work environment where your contributions matter.
    $16-20 hourly 60d+ ago
  • Call Center Customer Service Representative

    CDS Family & Behavioral Health Services 3.4company rating

    Call center representative job in Gainesville, FL

    CDS Family & Behavioral Health Services, Inc we are looking for a motivated Call Center Customer Service Representative to join our Customer Service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management. You should be able to make outbound calls to the customers informing them about promotional offers. In addition to this, you should be able to gather feedback from customers and maintain a record of the same. Furthermore, you should process customer refunds and handle any special requests professionally. To perform at this job role, you should be aware of the customer service practices and maintain a calm composure at all times. Also, you should be able to maintain an accurate record of all customer details and update the same in a timely manner. Get in touch with us if you have the experience and skills, we are looking for. We would love to have you onboard. Responsibilities Making daily inbound and outbound calls Listening and addressing customer queries Building a long-lasting business relationship with clients Maintaining and updating the record of all customer communications Providing clients with the necessary product information Processing customer applications and refund requests Escalating urgent queries to the senior management Making follow-up calls Informing clients about promotional offers Maintaining and updating call logs Responding to customer emails Calling clients to obtain and verify relevant information Managing customer database Requirements Bachelor's degree in Business Management, Business Administration, or a related field Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field Knowledge of customer service practices and guidelines Highly detail-oriented and organized individual Excellent communication and interpersonal skills Ability to handle stressful situations and maintain a calm composure Good computer skills Strong time management and multitasking skills Ability to work independently and collaboratively with the team Having an eye for detail and good listening skills Ability to offer excellent customer service
    $22k-27k yearly est. 60d+ ago
  • Customer Service Representative

    Fyzical Therapy and Balance Centers 3.7company rating

    Call center representative job in Chiefland, FL

    Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Chiefland, FL, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Chiefland, FL! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify Insurance and track insurance-covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Required Skills High school diploma or equivalent Valid driver's license and reliable transportation Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain H.S. graduate or GED certificate Up-to-date DL and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion
    $23k-32k yearly est. 23d ago
  • Customer Service Rep(03293)-2657 E Gulf to Lake Hwy

    Domino's Franchise

    Call center representative job in Inverness, FL

    Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-32k yearly est. 4d ago
  • Medical CSR - Quality Assurance Team - Leesburg FL

    J&B Medical Supply Co 3.8company rating

    Call center representative job in Leesburg, FL

    Full-time Description The Representative for the Quality Assurance Team plays a crucial role in ensuring that our patients receive the highest level of service and satisfaction. This position involves monitoring and evaluating order processes to identify areas for improvement and to uphold our quality standards. The representative will collaborate closely with team members to develop and implement strategies that enhance customer experience and operational efficiency. By analyzing feedback and performance metrics, this role contributes to the continuous improvement of our service processes. Ultimately, the goal is to ensure the timely release of held patient orders to foster a customer-centric culture that drives loyalty and supports the overall customer satisfaction. FULL TIME IN OUR LEESBURG, FL OFFICE - GREAT BENEFITS, PTO, HOLIDAY PAY & MORE! Essential Functions: • Research held DME orders finding and resolving root causes. • May require rework of expired prescriptions, changes in patients' insurance • Verification of changes in patients plans to ensure supplies ship timely. • Obtain Prior Authorizations, need for an AOB or other discrepancies. • QA team will notify and work through order issues with other teams. • Electronic Data Interchange (EDI) file formats 835 & 837 ERA's changes and corrections. • Notes, comments or other relevant information into HDMS system. • Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring attention or intervention. Position Type This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands. Requirements • 2+ years of experience in a fast-paced customer service role requiring good judgement and proven problem-solving skills in healthcare, Medical and or Insurance. • 1+ years of experience in a Medical Billing role requiring patient insurance verification and account setup. • 1+ years of medical billing coding experience • High school diploma or GED diploma • Medical Billing education is a PLUS! • Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail. • Strong ability to handle multiple tasks at various stages of completion. Other Duties All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are the request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $17/hour
    $17 hourly 60d+ ago
  • Customer Service Representative / Dispatcher

    Prime Plumbing

    Call center representative job in Umatilla, FL

    Prime Plumbing is a Local, Family Owned & Operated business For 35+ years we have known our customers by name. We don't have to answer to a large corporation and we pride ourselves on helping our customers. "Our Goal is to be your Plumber, not just for a day, but for a Lifetime!" Because of this, we have developed a terrific work environment, encourage asking questions and teamwork, and trust leadership to lead from the front to make everyone's day better. Currently, we are seeking a Dispatch Service Rep Responsibility Summary Daily responsibilities are to document client information, load the information into our dispatch program and route our Technicians. Additionally, you'll be assisting our Inside and Outside Managers with various minor admin tasks as needed. We are an equal opportunity & drug-free workplace employer. Benefits This is a position with multiple paths to opportunity depending on what you enjoy and where your skills lie. Additionally we offer… • Company sponsored health insurance • Paid holidays • PTO • And Much More. Skill Requirements: • Minimum of 1 year experience in customer service • A Fluid Typing Speed with Accuracy • Knowledge in Word, Excel & Microsoft Office • Organizational & Multi-tasking skills • Must be an effective communicator, written and verbal You may email your resume to *********************** or fax to ************
    $24k-32k yearly est. Easy Apply 60d+ ago
  • CSR

    CFL Pizza, LLC

    Call center representative job in Umatilla, FL

    Job Description Hiring Immediately! As a team member at Pizza Hut, it's your job to help make hungry people happy as a cook, CSR, or production person. We offer flexible schedules to meet your needs in a great environment! Pizza Hut could be the right next step for you! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be part of a large restaurant franchise! If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed! May be eligible for benefits and vacation based on hours worked. Must be at least 16 years of age. Hourly compensation depends on experience Ability to work nights and weekends preferred Benefits Medical/Dental/Vision Insurance after one year averaging 30 hours or more One week paid vacation after one year averaging 30 hours or more Company-paid GED Program Employee Assistance Program 401(K) available after 6 months, must be 20.5 years old. Enrollment in January Career Advancement Opportunities
    $24k-32k yearly est. 5d ago
  • Call Center Operator

    Dinesh Khanna Md LLC Es

    Call center representative job in The Villages, FL

    Busy medical group is looking for a call center operator who has experience in a medical office environment. The ideal candidate will be able to work in a fast paced environment, understand how to provide exceptional customer service to patients. , We provide competitive benefits including health, vision and dental, 401k and paid time off. Job Type: Full-time Customer Service: 1 year (Preferred) medical office: 1 year (Preferred) Education: High school or equivalent (Required) Language: Spanish (Required) Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma
    $22k-30k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep (09458) - 2185 NW 11th Dr.

    Domino's Franchise

    Call center representative job in Chiefland, FL

    Customer Service Representative Job Descriptions $12 PER HOUR * WEEKLY PAY Great job for people who like people! You get to make pizza and people like pizza! Looking for customer service reps with an engaging personality, people skills and high energy. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Promotions into Assistant Manager positions means that you are bonus eligible! Whether it's your hobby, main-gig, making ends meet or just an extra cash job, apply to join our team. We're bound to have just the thing for you. JOB REQUIREMENTS · You must be 16 years of age or older. · General job duties for all store team members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. . Work in a fast paced environment. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. . Great customer service skills and effective service recovery. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. · Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Additional Information All your information will be kept confidential according to EEO guidelines.
    $12 hourly 60d+ ago

Learn more about call center representative jobs

How much does a call center representative earn in Ocala, FL?

The average call center representative in Ocala, FL earns between $20,000 and $36,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Ocala, FL

$27,000
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