Call center representative jobs in Spring, TX

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer's freight from point A to B. This position is On-site at a Customer Location in Houston, TX. The Customer Support Associate services our Managed Logistics customers by providing superior day-to-day support. In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation. What does a typical day look like? Serving inbound customer requests from designated high freight spend accounts Communicating with carriers on behalf of the customers Answering phones and responding to emails Proactively tracking shipments and recommending solutions for delayed shipments Identify the best transit solution based on the specific shipment requirements Building strong relationships with customers Develop and Maintain relationships with local terminals in efforts to reduce service failures Scheduling pickups and delivery appointments Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement Following up on all unconfirmed or rejected pickup requests Maintain detailed and organized documentation of all service failures What are we seeking? Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication Experience working in a CRM and TMS system a perk Excellent written and verbal communication Ability to calculate percentages, formulas and use spatial reasoning Proficient in Excel

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative - Onsite in San Antonio, TX Address: 2822 General Hudnell Dr. San Antonio, TX Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $15/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: Full-Time Employment: Reliable schedule and stability. Competitive Pay: $15/hr Shift differentials: $1.50 extra per hour for shifts between 6 PM-6 AM on weekdays, and/or $1.00 extra per hour for shifts between 6AM-6PM on weekends. Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities. Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. Career Growth: Opportunities to advance your career in a supportive, innovative environment. Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: Efficiently manage a high volume of inbound calls in a fast-paced environment. Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. Assist cardholders with inquiries regarding transactions and account statuses. Listen actively to understand customer needs and offer clear, accurate information. Process transactions efficiently via web-based applications and handle research requests with precision. Maintain in-depth knowledge of company and client programs, policies, and technology. Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: An effective communicator who can clearly explain complex information. A dedicated professional with a strong work ethic and problem-solving skills. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. Ready to commit to 100% attendance during our three-to-five-week paid training period. Requirements: Must be at least 18 years old with a High School Diploma or equivalent. Must have 6 months of Customer Service, Call Center or Dispatch experience. Complete a background check, credit check, and security fingerprinting. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.00 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Full-Time | Onsite (Pasadena, TX) Schedule: Monday-Friday | 8:00 AM - 5:00 PM Pay: $20-$25/hour (based on experience) We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service - this role is for you. Position Summary The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You'll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported. Key Responsibilities Communicate with customers regarding expedited and standard orders via phone and email Respond promptly to inquiries, quotes, order statuses, and internal questions Enter quotes, process orders, and flag emails for sales coordination Maintain accurate records of customer interactions and required follow-up Collaborate with Production and Shipping to relay updates, changes, and delivery details Verify customer requirements to ensure order accuracy Support additional tasks and administrative duties as assigned Qualifications & Skills Highly organized with strong attention to detail Demonstrated ability to process customer requests accurately and efficiently Strong communication skills - verbal, written, and active listening Ability to multitask and prioritize in a high-volume environment Customer-first mindset with a professional, team-oriented approach Reliable, punctual, and committed to strong work ethic Eagerness to learn, take direction, and develop new skills Experience & Requirements High school diploma required; college degree preferred 1-2 years of customer service experience, ideally in manufacturing or a related environment Strong data entry and typing accuracy (up to 75% of role is documentation) Experience with CRM or MRP systems preferred Ability to communicate professionally with customers via phone, email, and in person Adaptable and able to thrive under pressure

Customer Care Specialist Compensation: $28 - $30 per hour Our client, a leading logistics and transportation organization is seeking an experienced Customer Care Specialist to join their Houston-based team. This role is ideal for a service-oriented professional who thrives in a fast-paced environment and enjoys managing multiple accounts while ensuring exceptional communication and follow-through. About the Role The Customer Care Specialist serves as the primary point of contact between customers, warehouses, port and rail terminals, and internal operations. The successful candidate will manage day-to-day order activity, track shipments, resolve issues, and maintain positive, solution-driven relationships with a diverse customer base. Key Responsibilities Develop and maintain excellent working relationships with customers and internal teams. Manage all communication related to customer orders to ensure a high level of service and satisfaction. Accurately enter and track orders in the container management system (VIntermodal). Track and trace import and export containers using port and rail tracing tools. Monitor vessel schedule changes and communicate updates to customers and operations. Coordinate pick-up and delivery information with dispatchers and drivers. Proactively follow up to ensure all deliveries are completed on schedule and communicate any issues or delays. Identify and resolve service or equipment-related issues promptly. Minimize additional costs through effective communication, accurate data entry, and strong organizational practices. Cross-train with other team members and maintain up-to-date desk manuals. Verify account setup and manage updates for existing accounts as needed. Collaborate with finance, dispatch, and management to ensure smooth order processing and billing readiness. Qualifications & Skills Positive, customer-first attitude with a commitment to service excellence. Experience with VIntermodal or similar logistics software preferred. Strong written and verbal communication skills. High attention to detail and organizational skills. Ability to work independently and solve problems effectively. Computer proficiency and accurate data entry skills (typing 40+ WPM). Proven ability to manage multiple priorities in a fast-paced environment. Bilingual (English/Spanish) a plus. Education & Experience High School Diploma or GED required. Prior experience in warehouse, drayage, intermodal, or logistics customer service is highly preferred. ⚠️ NOTE: Applicants only. Third-party referrals will not be considered.

Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day. Primary Services is excited to announce the role of Bilingual Customer Service Representative for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a Customer Service Representative, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments. Responsibilities: Answer incoming calls in a professional and courteous manner. Handle and resolve customer complaints by identifying issues and troubleshooting effectively. Provide accurate information related to billing, enrollments, and escalations. Respond to customer questions while ensuring clarity and accuracy. Maintain detailed documentation of interactions and outcomes. Navigate computer systems and software to access and update customer information. Qualifications: Fluent in Spanish and English highly preferred. Call center experience preferred. High school diploma or equivalent required. Ability to pass a background check. Computer proficiency required. Strong customer service capabilities. Strong organizational skills. Ability to work as a contributing member in a team-based environment. Stress tolerance and patience required for high-volume call handling. Effective communication and listening skills.

Daikin Comfort Technologies Manufacturing, L.P., is seeking a professional, skilled individual for our Customer Service Representative position within our Logistics organization located at our DTTP - Waller, TX facility. The Logistics Customer Service Representative responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization's products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product Position Responsibilities May include; Order fulfillment and order maintenance processes. Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts. Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information. Maintain customer records by updating account information. Process RMA and transfer requests. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Perform additional projects/duties to support ongoing business needs Must be knowledgeable of the organization's policies, procedures, practices, products and services. This position serves as the primary point of contact for independent distributors and COD branches. Responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Knowledge & Skills HVAC product knowledge and market knowledge strongly preferred Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry Excellent customer service skills Problem solving, de-escalating and resolving conflicts Effective verbal and written communication and listening skills Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives. Ability to use good judgement and strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Quality focus - attention to detail and accuracy and effective documentation skills Excellent organizational and time management skills including prioritization skills to complete projects on time. Ability to analyze and process Information Experience 3 - 6 years of customer service experience within HVAC industry Education High School diploma or GED equivalent Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Seeking a driven and passionate Inside Sales Specialist to cultivate and retain our valued client base. This role is crucial in ensuring member satisfaction and driving growth. Key Responsibilities: Master and effectively communicate the value proposition and benefits of membership across all tiers through phone and email communication with members. Proactively engage with members considering cancellation, actively listening to their concerns and presenting tailored solutions and offers to encourage retention. Convert trial members into paid subscribers by highlighting the long-term value and advantages of a paid membership. Respond to inquiries from prospective members via phone and email, providing comprehensive information about membership options and guiding them through the application process. Maintain expert-level knowledge of all membership benefits, tiers, and offers. High volume calls Qualifications: 5+ years of proven sales experience in a fast-paced environment, with a strong focus on retention. Exceptional phone and professional written communication skills. Strong background in sales and customer retention. Experience with a subscription-based business model is highly preferred. Demonstrated experience working with executive-level clientele. Highly self-motivated with a strong work ethic and a results-oriented mindset. Excellent verbal and written communication skills; comfortable with both email and phone communication for effective problem-solving. Ability to thrive both independently and collaboratively within a fast-paced team environment. HOUWD51 Interested candidates please send resume in Word format Please reference job code 136165 when responding to this ad.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Duration: 9 + Months Schedule: Monday - Friday; 7:30am - 4:30pm Qualifications: Highschool diploma or GED Minimum 2 years of credit union and/or banking experience as a Member Service Representative. Previous cash handling experience. Strong communication and interpersonal skills. Ability to work with minimal supervision and manage time efficiently. Demonstrated ability to maintain confidentiality and exercise discretion. Experience using Fiserv/DNA core systems preferred. Bilingual - Spanish proficiency is a plus. **Credit Check required** - No Bankruptcy, No Collections. Description: We are seeking a Member Services Representative to serve as the primary point of contact for our members. This role is responsible for delivering exceptional service while managing a variety of daily banking and account-related tasks. The ideal candidate is detail-oriented, self-motivated, capable of working independently, and thrives in a collaborative team environment. Greet and assist members and visitors professionally and courteously. Handle a variety of member interactions including walk-ins, emails, phone calls, support tickets, and CRM messages. Open and service member accounts, providing full membership support and guidance. Assist members with issues related to debit/credit cards, including reissuing and mailing cards. Promote and cross-sell financial products and services tailored to member needs. Conduct account maintenance with proper documentation and authorization. Serve as Backup Teller: Process deposits, withdrawals, loan payments, credit card payments, and cash checks in accordance with policies and procedures. Maintain security and confidentiality of all member information. Ensure full compliance with all financial regulations including the Bank Secrecy Act, Patriot Act, and OFAC. Perform other duties as assigned. Company Info: Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. JOB-10045443 GFCLW

As a Client Retention Associate, you will gain a strong foundation in specific industries and tax, in addition to developing your critical thinking skills. You will also develop a strong understanding about our firm's mission and purpose, the professional services industry, our unique client-centric culture, and how we serve and engage our CPA partners, clients, and industry partners. You will participate in client engagement discussions and learn about a wide variety of industries, our various service lines, and business methodologies with the goal of managing current clients and re-engaging with inactive clients. You will develop service line-specific and industry-specific skills and work directly with C-level executives and CPA firms in various markets as part of a high-performance team. As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role manages and re-engages with clients for all service lines. Responsibilities • Account management of existing clients • Proactively reach out to inactive clients to rekindle relationships and encourage their return • Communicate our services and educate business owners and executives on the value we can bring to their organization in the form of credits and incentives as well as other services we provide • Schedule client meetings, conference calls and follow-up appointments with great attention to detail • Track outstanding proposals and follow-up with clients until proposal is signed • Maintain client relationship management (CRM) database Qualifications • Bachelor's degree required • Preferred 1+ year of experience in a fast-paced, consultative sales role • Results-oriented, competitive, and driven to achieve activity and revenue goals • Dynamic verbal communication, robust active listening, and excellent presentation and writing skills • High sense of urgency with the ability to meet deadlines and changing priorities • Collaborative and team focused • Receptiveness to performance feedback within a team environment is essential • Proficiency with Microsoft Office Suite and other relevant software applications • Candidate must reside or relocate to Houston, TX alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more! Do Work That Matters. Alliant ***************************

Call Center Representative interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. Essential Functions Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment. Properly greet callers, collect and or provide information based on purpose of call and script requirements. Conduct outreach calls, and general outbound calling. Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience. Willingness to come in and help people every day, and get up and do it again tomorrow. Handle all aspects of patient appointment scheduling and referrals. Ability to use proper language, grammar and style, in verbal and written communications. Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA). Ability to research information using available resources, reference FAQ's, and other information resources. Quick and accurate keyboard typing and navigation with mouse. Respond to customer emails and other non-phone inquiries/communications. Complete any required data entry, call logging and or reporting. Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites. Education & Training Requirements High school graduate or equivalent required. Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information. Medical Assistant experience or clinical office support experience highly preferred. Customer service oriented. Work Experience Requirements Pleasant, professional, and articulate phone voice. Ability to handle multiple incoming callers/patients, tasks and responsibilities. Strong verbal and written grammar skills. Accurate keyboard typing, data-entry and mouse navigation skills. Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. Basic knowledge such as math, alphabetical or numerical filing may also be required. Patient scheduling experience. Strong knowledge in Medical Terminology.

To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps. DUTIES and RESPONSIBILITIES: * Answer incoming calls and provide assistance as needed. * Handle questions and requests that fall within level of responsibility. * Access automated Transportation routes and reports to provide route information as appropriate. * Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc. * Assist in radio dispatching to bus drivers. * Efficiently and effectively maintain a call log for each call received. * Maintain excellent attendance. * Maintain confidentiality of information. * Other duties as assigned. EXPERIENCE: QUALIFICATIONS: Education/Certification: * High School Diploma or GED Special Knowledge/Skills: * Ability to communicate effectively with others in a patient and cooperative manner * Ability to communicate professionally on radio * Working knowledge of Microsoft Windows * Able to communicate and work with bus drivers/monitors on routing needs * Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc) * Must have excellent phone etiquette * Must have a positive attitude with the ability to work as a team player CONTACT INFORMATION: Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces. APPLY TO: To apply for this position, click "login" above. Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Directors have requested no telephone calls, please. SALARY: Minimum hourly rate - $13.70 DAYS: 236 START DATE: 2025-2026 School Year

Purpose of Role The Order Fulfilment Representative (OFR) manages the day to day relationship with the customer/dealer, responding to their inquiries and providing prompt and accurate information regarding Tait product and services as well as processing standard sales and service orders, returns, credits, demonstration equipment, and all related invoicing. The OFR will manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction includes planning, coordinating and monitoring logistics operations such as warehousing, inventory, transportation. This is a key role working closely with customers to build trusting relationships and provide a high standard of service while ensuring smooth operations aiming for maximum efficiency. Communication skills are a must along with efficient record-keeping abilities and a customer-oriented approach. Scope of the Role Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements. Process all customer orders in a timely manner in the ERP system using the appropriate order type. Ensure contract review (where required) is complete and that commercial team approval is sent. Check availability of Tait product and third party supplier, raising purchase orders where appropriate. Plan and coordinate orders, to ensure orders deliverables are met. Communicate any production delays and revise dates to customers and management. Provide information to management and other interested parties on order history and current orders. Confirm orders and delivery dates back to the customers. Coordinate ERP corrections with product/pricing teams. Maintain and update filing system for both outstanding and shipped orders. Resolve any shipment discrepancies, damages, or errors during the course of a delivery. Invoice customers in ERP and send invoices to appropriate party and copy finance team. Process credit and material returns with proper approvals in a timely manner. Provide regular progress reporting to both the sales team and management on status of orders. Provide support, follow up and backup (where required) to the sales team. Provide backup (as required) for receipting repairs upon arrival for store. Validate repair induction requests and initiate documents/updates. Manage and tracks repairs (customer and internal) through the repair cycle. Provide updates to the master repair tracking list with current status and issues. Manage ERP system to extract customer delivery dates for warranty requirements. Apprise repair team of issues/special requirements status and warranty entitlements. Resolve information deficiencies and updates system with data as appropriate. Create accurate and complete ERP quotations for billable repairs when required. Validate work completion for repair orders before closure and invoicing. Rectify problems such as damages, shortages and non-conformance to specifications. Monitor repair cycle time to meet performance metrics. Generate reports from company system, review data, and assist with monthly reports. Compile and distribute weekly serial number report to primary customers and answer any questions. Compile and distribute weekly order tracking report to customers and answer any questions. Manage demo equipment to ensure that the correct product meets requirements of evaluation. Assist standardizing work processes within ERP for logistics. Prepare expenditure requests for Tait and third party to fulfill customer service orders. Provide purchase orders to vendors along with Tait T&Cs. Receipt in goods/services to allow payables to process payments. Dispatching and Export Documentation Prepare required export documentation in accordance with the sales order requirements. Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned. Negotiating with manufacturing to expedite orders (when required) to meet customer's deadlines. Organise shipments (when required) by processing pickings lists and liaising with dispatch. Work with freight companies to expedite & track shipments and resolve issues. Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP. Daily purchase components required for repair from TL or Third party companies. Daily purchase safety stock converted through ERP requisitions. Sales and Customer Support First point of contact for all customer inquiries product availability, pricing, delivery, and repairs. Maintain a day to day contact with all relevant people in the appropriate sales regions. Investigate and solve customer and supplier problems. Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager Update and maintain the ERP in an accurate manner for the customer's orders. Preparation of quotations and coordination of tender documents to ensure deadlines are met. Follow up with customers for any outstanding repair quotations and advise repair team. Follow-up with customer's order quotations to secure orders or establish reason why lost. Regular calls with customers for support and to encourage new sales. Work with accounts team to monitor customer payments. Opening/maintaining/closing electronic job files and records. Take an active role in looking for improvement opportunities in procedures and customer service. Team Member Responsibilities In consultation with your Manager: Establish the most appropriate work and project related goals for you personally. Ensure that these goals can be directly related to the team plan and our own development needs. Break these goals down into specific, measurable and achievable objectives for yourself. Demonstrate habit of making plans, taking action and learning from those plans and actions. Work with your Manager to annually produce your Personal Development Plan and review regularly. Accomplish assigned duties in accordance with ISO processes. Raise tickets in quality tool capturing customer issues and assist with corrective action as required. Performance Measurements Acknowledge customer orders within two (2) hours. Process customer's standard sales orders on ERP within eight (8) business hours and provide order confirmation to customer with planned delivery dates within sixteen (16) business hours (non-standard products or new packages measured separately.) Process customer's repair and return orders within four (4) business hours. Process orders with 99% accuracy for pricing and product. Sales orders delivered in full and on time (IFOT) with 99% accuracy. Repair orders delivered in full and on time (IFOT) with 98% accuracy. Invoice customers within eight (8) hours of availability to process.

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor. QUALIFICATIONS: * High School Diploma or GED. * Bilingual- English/Spanish is required. * Able to work a flexible schedule. * Previous experience in a Medical Setting preferred. * Ability to manage multiple phone lines and incoming calls in timely manner. * Ability to read and interpret documents, such as policies, procedure manuals, and reports. * Data entry proficient. * Experience with Electronic Medical Records Systems Preferred * Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience. * Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly. * Takes all incoming calls, facilitates patient needs, and documents all communication into the chart. * Always ensure patient confidentiality. * Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System. * Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy. * Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients. * Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation. * Assists with lab callbacks or other clerical/phone tasks. * Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider. * Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide". * Provides excellent internal/external customer service. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services. Purpose of the Job Is responsible for providing excellent customer service and support to customer by handling inquiries, resolve complaints, process orders, and provide information about services. Resolves or escalated customer issues and works closely with other departments, such a field operations, and meter to cash, to ensure customer satisfaction. Strong communication, problem-solving, and multitasking skills are essential for this role. Job Responsibilities Follow process workflows Handle cash payments Perform billing functions Provide quality customer service Respond to inquiries Competencies Delivering High Quality Work Supporting Coworkers Communicating Effectively Serving Customers Education H.S. Diploma or GED in General Certifications Physical Requirements Office-Based Role Work Experience 2-3 years in customer care is required. We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.

Job Type: Full-time; Salary: $16.00 Who We Are: Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You've come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices. Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,000 providers throughout our 17 locations, and we are continuing to grow! We encourage you to apply if you have had customer service experience in ANY fast-paced industry! About the Role: This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team. Responsibilities: Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time. Match new clients with the mental health provider that best suits their needs. Communicate clearly and effectively. Demonstrate excellent attention to detail when entering client data. Meet personal/team qualitative and quantitative goals. Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources. Educate clients about insurance, authorizations, provider policies, and payments. Requirements Who We Hire: Customer Service Experience: 2+ years of experience in a fast-paced customer support role. Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues. Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities. Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams. Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently. Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained. Positive Attitude: Maintain a positive and professional attitude, even in challenging situations. Commitment to Community: Passion for improving access to mental health care in the community. Schedule: Full-time Team rotates opening, mid, and closing shifts during operating hours of 7:30am-8:10pm. Rotating weekend shifts 8am-5pm, every 1-3 weeks Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually 6 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time; Salary: $16.00 Hiring multiple candidates for this position as we grow as a company!

Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

** Full Time and Part Time Available Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

** Full Time and Part Time Available Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.