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  • Customer Service Representative - State Farm Agent Team Member

    Alejandro Pizarro-State Farm Agent

    Call center representative job in Gurnee, IL

    Benefits: Competitive salary Opportunity for advancement Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Self-motivated Bilingual - Spanish required Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
    $29k-38k yearly est. 3d ago
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  • Customer Service Representative

    Americold Logistics, LLC 4.7company rating

    Call center representative job in Jefferson, WI

    Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
    $29k-37k yearly est. 6d ago
  • Client Services Rep/Career Planner/Recruiter

    Sustainable Staffing Inc.

    Call center representative job in McHenry, IL

    Actively seeking a bi-lingual client service representative, career planner or recruiter. Applicants should be comfortable working in a fast-paced office. Responsibilities include: placing people in well-matched employment opportunities, passionately connecting people with the right careers, handling the needs of customers and assisting them as necessary. Includes holiday pay, PTO, and generous benefits.
    $29k-42k yearly est. 16d ago
  • Customer Service Representative

    Premium Waters 4.3company rating

    Call center representative job in New Berlin, WI

    Premium Waters, Inc. is a bottled water company focused on providing quality products for our customers while being a positive partner in communities in which we operate. If you want to be a part of a growing organization committed to inclusion, development and quality in everything we do, come join our New Berlin Customer Service Team! M-F Daytime Schedule. Our safe, family-friendly work atmosphere will support you and your career goals as we serve each other and our customers with a safe, healthy water product. As a valued team member, you will enjoy: • Competitive compensation • Comprehensive offering of benefits which include medical, dental, vision, life insurance, STD and LTD. A very rich paid time off program, paid parental leave, 401k with match, educational reimbursement, a very robust wellness program and opportunities for volunteerism.• Stability - Premium Waters is a financially sound organization that has grown through acquisition and continued reinvestment in the organization. If you have the following, Premium Waters wants to hear from you: High School or GED, plus 2 years related customer service experience Excellent oral/written communication skills General Accounting/Accounts Relievable experience Ability to multi-task and strong attention to detail Microsoft Office Proficiency Very adaptable - responds effectively to changes in situation or information All new hires must pass a physical exam, background check and drug test. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
    $30k-36k yearly est. Auto-Apply 14d ago
  • Customer Support Center Representative

    Horicon Bank 3.6company rating

    Call center representative job in Horicon, WI

    Job Description The Customer Support Center Representative is responsible for providing accurate and efficient service and support to internal and external customers via email, secure message, or telephone communication. Promotes Horicon Bank as a full-service bank; maintains expected standards of customer service, product sales, referrals, and accuracy of account maintenance processed in compliance with Horicon Bank guidelines. Principal Duties and Responsibilities: Enthusiastically support the Bank sales function by providing exceptional service to internal and external customers of the Bank. Promote and sell Horicon Bank products and services through inbound and outbound phone calls. Assist with questions and inquiries regarding bank products, services, and procedures via telephone, email, or secured messaging. Review and resolve internal and external bank errors/complaints received via telephone, email, or secured messaging. Provide operational and sales support to internal customers through a direct support line. Perform address changes, account maintenance, balance transfers, dormant account reactivation, and file maintenance. Assist customers with electronic and voice banking needs. Assist customers with credit and debit card inquiries, blocks and card maintenance. Review online applications, process account opening, complete maintenance and provide support for accounts opened via our Digital Branch. Process routine daily and weekly reports including audits, check back, and maintenance of customer accounts and profiles. Complete workflows requiring maintenance to accounts, RIMS and services. Prepare documentation and reports of Customer Support Center function activities according to schedule or as requested. Keep current on various types of fraud trends to protect the bank and our customers from potential fraud losses. Additional Duties and Responsibilities: Update knowledge and develop professionally on a continuing basis. Participate in internal and external training and development opportunities as required. Perform other duties as may be necessary to fulfill the responsibilities of this role, or to assist in other areas of the bank. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to the AML/CFT team. Knowledge, Skills, and Abilities: High school diploma and a minimum of two years banking experience required. Previous new account opening experience preferred. Computer literacy including experience with Office Suite, MS Word, MS Excel, and other computer software products. Knowledgeable of all bank functions and understanding of bank products and services, including the rules, regulations, policies, and procedures. Exceptional customer service and excellent verbal and written communication skills are necessary to adequately address customer inquiries and efficiently resolve conflict in the most appropriate manner while positively representing the bank. Must possess the ability to plan and prioritize work, multi-task, exercise good judgment in all areas of responsibility, safeguard confidential information, and work effectively under pressure. Ability to analyze data, identify and troubleshoot issues and provide practical solutions. Working Conditions: Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental concentration is necessary for listening and responding to various situations. Must be able to lift and move up to 20 pounds unassisted. Some twisting, bending, and turning is required. Work hours are generally during normal business hours and may include some evening and weekend hours. This role description describes the general nature and level of work performed by employee assigned to this role. It does not state or imply that these are the only duties and responsibilities assigned to the role. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability. This role description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs to the employer and requirements of the role change.
    $37k-42k yearly est. 13d ago
  • Call Center Agent - WI - Full-Time - Monday-Thursday 10:30-8pm Saturdays 9am-1pm

    Versiti 4.3company rating

    Call center representative job in Milwaukee, WI

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Call Center Agent - Milwaukee, WI In-Office and Remote day are required (not fully remote) Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you're looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We're hiring Call Center Agents in Milwaukee who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a place to grow, we'd love to talk with you. Apply today - we move quickly. What You'll Do: Make outbound calls encouraging current blood donors to schedule appointments Use computer systems to document information Provide friendly, professional service on every call Follow clear processes and training to support blood donor needs Work with a supervisor who's invested in your success What We Offer: $16/hr + shift differentials where applicable Predictable and consistent schedules Paid training - we teach you everything you need to know Supportive supervisors and a team‑oriented culture Benefits package (medical, dental, vision, PTO, 401K.) What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule: Full and Part- Time Schedules Set shifts Schedules fall between 8am-8pm shifts Location: Milwaukee, WI - Position requires In-office and remote days Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.
    $16 hourly Auto-Apply 2d ago
  • Temp-To-Hire Call Center Representative II

    Conduent 4.0company rating

    Call center representative job in Milwaukee, WI

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **ONSITE ONLY: Temp-To-Hire Call Center Representative ** **Location: ONSITE ONLY Milwaukee, WI** **Mandatory Paid Training | 3 weeks** **$17.00 per hour in training and production** **Hours:** **Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday. No weekends. ** **What you get: ** + **Paid Training ** + **Great Work Environment ** + **Perkspot** + **NO WEEKENDS** + **Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status. ** **About The Role** **As a Temp-to Hire Call Center Representative you will be responsible for: ** + **Answer inbound calls regarding child support receipts and disbursements** + **Handle standards in a fast-paced, large call volume environment. ** + **Utilize multiple computerized systems, multi-tasking, and document each call.** + **Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. ** + **Gather information and research/resolve inquiries. ** + **Inform callers about the services available and assess caller's needs. ** **Requirements to be successful in this role you will:** + **Have a High School Diploma or an equivalent level of education. ** + **Be able to successfully pass a background check and fingerprinting. ** + **6 months' customer service experience or equivalent in a high-volume call center environment preferred. ** + **Eligible to work in the US.** **candidates will have:** + **Excitement for innovative technology. ** + **Calm conflict resolution and problem-solving skills. ** + **100% attendance and punctuality commitment. ** + **The ability to convey complex information clearly and concisely.** + **A strong work ethic.** + **Effective and accurate written and verbal communication skills.** + **Detail-oriented.** + **Effective problem-solving skills.** + **Well organized.** Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00 ** ** Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
    $17 hourly 6d ago
  • Call Center Representative - Seasonal

    Diggers Hotline 3.7company rating

    Call center representative job in New Berlin, WI

    Full-time Description Have you heard “Call Before You Dig”? If you're safety-conscious, like helping people, and can stay calm + accurate in a fast-moving environment-this could be your fit. Diggers Hotline is Wisconsin's One Call Notification Center. We help protect people and underground utilities by making sure excavation starts with the right locate request. You'll answer inbound calls and create utility-locate requests for excavators across Wisconsin so they can dig safely and avoid damaging buried utilities. What you'll do Take inbound calls in a fast-paced contact center Ask clear questions and capture accurate details Use computer systems for data entry and program navigation Follow policies and procedures to produce a correct request-every time We are looking for Full Time and Part Time, 1st and 2nd Shift Team Members Requirements Quick self-check: Are you qualified? You'll do well here if you can confidently say “yes” to these: I can read and interpret documents like policy/procedure manuals I can read a map and identify north, south, east, and west (this is vital) I show up on time and can consistently adhere to a set schedule I listen well, problem-solve, and communicate with confidence and tact I have strong computer skills (keyboarding + navigating multiple programs) This is a safety-sensitive role-I can pass a pre-employment drug screen Preferred: customer service experience and/or call center background. If you answered “YES” to all of the above…we want to talk to you. Paid training: $18.50/hour You must be available every day for the full 4-week classroom training Training begins: February 2 Training schedule options (Mon-Fri): 8:00 AM - 2:30 PM or 3:00 PM - 9:30 PM (includes a 30-minute unpaid lunch) After training: $19.00/hour Earned after successfully completing 4-week training class plus 4 weeks taking live calls General shift availability will be discussed during phone and in-person interviews. Ask about the potential for permanent hire A couple important notes Diggers Hotline is a drug-free environment No phone calls, please (qualified applicants will be contacted) EOE
    $18.5-19 hourly 21d ago
  • Call Center Representative (Waukegan, IL- USABLUEBOOK)

    HD Supply 4.6company rating

    Call center representative job in Waukegan, IL

    USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customer service leader. Location: 3781 Bur Wood Dr, Waukegan, IL 6008cation: Schedule: 10:30am-7:00pm MON-FRI (WEEKENDS OFF) Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center Experience preferred Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Performs necessary follow-up to ensure customer service expectations are met. Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs. Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested. Uses computerized system for tracking, information gathering, and/or troubleshooting. Resolves customer issues including issuance of credit concessions. Refers complex, non-standard problems to supervisor. Nature and Scope Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required. Education and Experience HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility. CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers: Pay Range $17.93-$21.49 Hourly HDS provides the following benefits to all permanent full-time associates: Medical (with Prescription drug coverage), dental, and vision plans Health care and Dependent Care FSA (as applicable) 401(K) with company match Paid Holiday, Vacation, Personal Time, and Wellness Day Paid Sick Time Life and Accidental Death & Dismemberment Insurance Short and Long-term Disability Insurance Critical Illness Insurance Accident Insurance Whole Life insurance Commuter Benefits Tuition Reimbursement Employee Assistance Program Adoption and Surrogacy Assistance CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
    $17.9-21.5 hourly Auto-Apply 3d ago
  • Customer Experience Representative

    Alamo City Telecommunications 4.0company rating

    Call center representative job in Milwaukee, WI

    Alamo City Telecommunications is excited to announce an opening for a Customer Experience Representative. Join our dynamic team in a pivotal role that emphasizes exceptional service and engagement with our clients. This full-time position offers an opportunity for individuals eager to drive customer satisfaction through effective communication and thoughtful solutions. It's important to note that this is not a remote job; our ideal candidate will be based at our head office, ready to collaborate with our vibrant team in-person. As a Customer Experience Representative, you will combine customer service with sales-focused responsibilities in a performance-based environment. Your role will involve engaging with customers, understanding their needs, providing solutions, and presenting products or services clearly and professionally. You'll be trained on communication techniques, product knowledge, and performance tracking to help maximize your success. This position is ideal for individuals who enjoy interacting with people, setting goals, and being rewarded for results. You'll work as part of a team, receive ongoing coaching, and have access to a clear advancement path based on performance. Compensation: Weekly earnings typically begin around $750, with average earnings of approximately $1,500 per week. High performers may exceed this range. Paid training and incentives are included. Duties and Responsibilities Engage with customers over the phone, via email, and in person to evaluate their needs and provide solutions. Identify and understand customer requirements to offer the best advice and most suitable products. Maintain a thorough knowledge of our product range, pricing, and policies. Manage customer accounts efficiently, keeping a high level of data integrity and accuracy. Resolve customer complaints through careful investigation and problem-solving techniques. Meet personal/team sales targets and call handling quotas. Follow communication procedures, guidelines, and policies with precision. Go the extra mile to engage customers, fostering a welcoming and empathetic atmosphere. Work closely with the sales team to develop strategies to meet sales goals and increase customer engagement. Participate in training sessions to continually improve your product knowledge and communication skills. Requirements Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening abilities. Familiarity with CRM systems and practices. Exemplary communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. High school degree; higher education will be considered an advantage. Availability to work on-site in our offices as this is not a remote position. A knack for engaging positively and commercially with customers. Eagerness to grow within a team-oriented environment and be results-driven.
    $750-1.5k weekly 2d ago
  • Automotive Call Center Representative

    Russ Darrow Group 4.3company rating

    Call center representative job in Greenfield, WI

    The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you! Summary Do you enjoy working with new technologies and providing top-notch customer service? We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations. In this role, you will be the crucial link between customers and the service department. You'll assist customers with scheduling maintenance, answering service-related inquiries, and ensuring a seamless service experience. Our in-house training team is dedicated to your success, offering online and on-site programs to help you excel in your role. We are looking to fill 1 full-time position and 1 part-time position. Location: 9201 W Brown Deer Rd, Milwaukee, WI 53224 Responsibilities Assist customers online and over the phone with service inquiries and scheduling appointments. Answer incoming service calls, build customer relationships, and deliver exceptional customer service. Respond to customer inquiries via email, phone, text, and live chat. Schedule service appointments and coordinate with service advisors to ensure smooth operations. Use dealership software to provide customers with accurate information regarding services, pricing, and promotions. Collaborate with the service team, other BDC staff, and management to ensure customer satisfaction. Attend department training sessions to stay updated on dealership processes and technologies. Perform other duties as assigned. Qualifications Requirements Strong work ethic Strong internet and computer skills Strong and professional communication skills Attention to detail Enthusiastic to learn and desire for ongoing training Maintain a clean and professional appearance Self-motivated and goal oriented Desire for a long-term position Must be able to work flexible hours, including some evenings and Saturdays Prior customer service, call center or telecommunications experience is required Prior automotive experience is preferred, but not required Ability to pass a background check and drug screening Benefits Competitive Compensation Plans Full Benefits Package Medical, Dental & Vision 401k with Company Match HSA with Company Contribution PTO from day one!!! Growth and Advancement Opportunities Continuous Training and Development
    $30k-36k yearly est. 12d ago
  • Customer Support Representative

    Citizens Bank 3.7company rating

    Call center representative job in Mukwonago, WI

    The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Business Hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 38-40 hours per week. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: Listen effectively to customers' requests and promptly take the necessary action to assist them. Effectively cross sell bank products and services Educate customers on utilizing bank products and services Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge Any other duties as assigned Requirements: High School Diploma or GED 2+ years of Personal Banking experience required Knowledge of banking products and services including loans Call center experience preferred Strong verbal communication skills Ability to cross sell products and services Ability to multitask Critical Competencies: Customer Service Excellence Communication Listening Skills Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************
    $35k-39k yearly est. Auto-Apply 10d ago
  • Call Center Representative- Inbound/Outbound

    Bath Concepts Independent Dealers

    Call center representative job in Milwaukee, WI

    Job Description Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect. We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include interacting with our potential customers in a call center environment/near our job sites/at special events, answering questions and scheduling appointments. No sales involved. Fun work environment. Guaranteed base pay + bonus structure. Responsibilities: Strong communication skills Attention to detail Experience in a call center Customer service Ambitious and money-motivated Trainable Dedication to being on time and strong work ethic High energy and great attitude Powered by JazzHR k7QvDaz1RQ
    $30k-39k yearly est. 25d ago
  • Temp-To-Hire Call Center Representative II

    The Mailroom Associate Role

    Call center representative job in Milwaukee, WI

    ONSITE ONLY: Temp-To-Hire Call Center Representative Location: ONSITE ONLY Milwaukee, WI Mandatory Paid Training | 3 weeks $17.00 per hour in training and production Hours: Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday. No weekends. What you get: Paid Training Great Work Environment Perkspot NO WEEKENDS Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status. About The Role As a Temp-to Hire Call Center Representative you will be responsible for: Answer inbound calls regarding child support receipts and disbursements Handle standards in a fast-paced, large call volume environment. Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. Gather information and research/resolve inquiries. Inform callers about the services available and assess caller's needs. Requirements to be successful in this role you will: Have a High School Diploma or an equivalent level of education. Be able to successfully pass a background check and fingerprinting. 6 months' customer service experience or equivalent in a high-volume call center environment preferred. Eligible to work in the US. candidates will have: Excitement for innovative technology. Calm conflict resolution and problem-solving skills. 100% attendance and punctuality commitment. The ability to convey complex information clearly and concisely. A strong work ethic. Effective and accurate written and verbal communication skills. Detail-oriented. Effective problem-solving skills. Well organized. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00
    $17 hourly Auto-Apply 7d ago
  • Call Center Operator, part-time, .5FTE, 1st shift

    CWI Landholdings 3.0company rating

    Call center representative job in Milwaukee, WI

    At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Position Summary- Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses. Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. Position Requirements- A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses:
    $30k-37k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Serigraph 4.2company rating

    Call center representative job in West Bend, WI

    Join Serigraph as a Call Center Representative and play a vital role in delivering fast, accurate, and friendly support to our eCommerce and call center customers. You'll be part of a team that values precision, professionalism, and exceptional service; making a direct impact on our customers' experience and our company's success.Call Center Representative Responsibilities - Set up new eCommerce customers and manage new customer location openings. Process eCommerce order entry using the ez POP framework for call center customers. Prepare and review production paperwork, rerun requests, and customer account documentation. Expedite products and coordinate shipments to meet customer requirements. Communicate clearly and professionally with internal and external customers, sales representatives, and operations regarding orders and issues. Ensure accurate reporting and review of production reports related to customer accounts. Support environmental practices by handling and disposing of materials per procedures. Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements. Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area. Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual. What we are looking for in a Call Center Representative - High school diploma or equivalent. Two or more years of call center or customer service experience. Strong communication skills for professional interaction with customers, sales, and operations. Experience with eCommerce platforms and Microsoft Excel (formulas, formatting, analysis). Excellent attention to detail, problem-solving, and critical thinking skills. Knowledge of good departmental and company safety/housekeeping/PPE practices. Understand departmental procedures and policies. Preferred Qualifications of a Call Center Representative - Minimum of three years of experience in a printing environment with technical knowledge of materials and constructions, or equivalent experience and education. Understanding of commercial challenges and PCI (Payment Card Industry) compliance. Strong continuous improvement mindset. Ability to thrive in high-pressure environments with multitasking and prioritization. Energetic, self-motivated, and adaptable in ambiguous situations. Ready to Make an Impact?At Serigraph, your work matters. If you're passionate about customer service, thrive in a fast-paced environment, and want to grow with a company that values continuous improvement and accountability, we want to hear from you. Apply today and help us deliver service that stands out. Who is Serigraph? Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference-because that's the kind of community we want. Life at Serigraph The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy: Competitive wages Access to earned wages before the scheduled payday Paid time off, 10 paid holidays, and a vacation buy/sell program Free onsite healthcare and telemedicine including COVID testing Full benefits package including health, dental, vision, disability, and life insurance 401(k) eligibility on day one Free onsite fitness facility and walking trails Cross training, growth, and promotion from within What are you waiting for? Apply to join the Serigraph team today! *Serigraph is an Equal Opportunity Employer*
    $32k-39k yearly est. Auto-Apply 60d+ ago
  • Temp-To-Hire Call Center Representative II

    Conduent Incorporated 4.0company rating

    Call center representative job in Milwaukee, WI

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ONSITE ONLY: Temp-To-Hire Call Center Representative Location: ONSITE ONLY Milwaukee, WI Mandatory Paid Training | 3 weeks $17.00 per hour in training and production Hours: Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday. No weekends. What you get: * Paid Training * Great Work Environment * Perkspot * NO WEEKENDS * Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status. About The Role As a Temp-to Hire Call Center Representative you will be responsible for: * Answer inbound calls regarding child support receipts and disbursements * Handle standards in a fast-paced, large call volume environment. * Utilize multiple computerized systems, multi-tasking, and document each call. * Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. * Gather information and research/resolve inquiries. * Inform callers about the services available and assess caller's needs. Requirements to be successful in this role you will: * Have a High School Diploma or an equivalent level of education. * Be able to successfully pass a background check and fingerprinting. * 6 months' customer service experience or equivalent in a high-volume call center environment preferred. * Eligible to work in the US. candidates will have: * Excitement for innovative technology. * Calm conflict resolution and problem-solving skills. * 100% attendance and punctuality commitment. * The ability to convey complex information clearly and concisely. * A strong work ethic. * Effective and accurate written and verbal communication skills. * Detail-oriented. * Effective problem-solving skills. * Well organized. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
    $17 hourly 7d ago
  • Automotive Call Center Representative

    Russ Darrow Group 4.3company rating

    Call center representative job in Greenfield, WI

    The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you! Summary Do you enjoy working with new technologies and providing top-notch customer service? We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations. In this role, you will be the crucial link between customers and the service department. You'll assist customers with scheduling maintenance, answering service-related inquiries, and ensuring a seamless service experience. Our in-house training team is dedicated to your success, offering online and on-site programs to help you excel in your role. We are looking to fill 1 full-time position and 1 part-time position. Location: 9201 W Brown Deer Rd, Milwaukee, WI 53224 Responsibilities Assist customers online and over the phone with service inquiries and scheduling appointments. Answer incoming service calls, build customer relationships, and deliver exceptional customer service. Respond to customer inquiries via email, phone, text, and live chat. Schedule service appointments and coordinate with service advisors to ensure smooth operations. Use dealership software to provide customers with accurate information regarding services, pricing, and promotions. Collaborate with the service team, other BDC staff, and management to ensure customer satisfaction. Attend department training sessions to stay updated on dealership processes and technologies. Perform other duties as assigned. Requirements * Strong work ethic * Strong internet and computer skills * Strong and professional communication skills * Attention to detail * Enthusiastic to learn and desire for ongoing training * Maintain a clean and professional appearance * Self-motivated and goal oriented * Desire for a long-term position * Must be able to work flexible hours, including some evenings and Saturdays * Prior customer service, call center or telecommunications experience is required * Prior automotive experience is preferred, but not required * Ability to pass a background check and drug screening Benefits * Competitive Compensation Plans * Full Benefits Package * Medical, Dental & Vision * 401k with Company Match * HSA with Company Contribution * PTO from day one!!! * Growth and Advancement Opportunities * Continuous Training and Development
    $30k-36k yearly est. 44d ago
  • Call Center Representative- Inbound/Outbound

    Bath Concepts Independent Dealers

    Call center representative job in Milwaukee, WI

    Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect. We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include interacting with our potential customers in a call center environment/near our job sites/at special events, answering questions and scheduling appointments. No sales involved. Fun work environment. Guaranteed base pay + bonus structure. Responsibilities: Strong communication skills Attention to detail Experience in a call center Customer service Ambitious and money-motivated Trainable Dedication to being on time and strong work ethic High energy and great attitude
    $30k-39k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Serigraph 4.2company rating

    Call center representative job in West Bend, WI

    Job DescriptionJoin Serigraph as a Call Center Representative and play a vital role in delivering fast, accurate, and friendly support to our eCommerce and call center customers. You'll be part of a team that values precision, professionalism, and exceptional service; making a direct impact on our customers' experience and our company's success.Call Center Representative Responsibilities - Set up new eCommerce customers and manage new customer location openings. Process eCommerce order entry using the ez POP framework for call center customers. Prepare and review production paperwork, rerun requests, and customer account documentation. Expedite products and coordinate shipments to meet customer requirements. Communicate clearly and professionally with internal and external customers, sales representatives, and operations regarding orders and issues. Ensure accurate reporting and review of production reports related to customer accounts. Support environmental practices by handling and disposing of materials per procedures. Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements. Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area. Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual. What we are looking for in a Call Center Representative - High school diploma or equivalent. Two or more years of call center or customer service experience. Strong communication skills for professional interaction with customers, sales, and operations. Experience with eCommerce platforms and Microsoft Excel (formulas, formatting, analysis). Excellent attention to detail, problem-solving, and critical thinking skills. Knowledge of good departmental and company safety/housekeeping/PPE practices. Understand departmental procedures and policies. Preferred Qualifications of a Call Center Representative - Minimum of three years of experience in a printing environment with technical knowledge of materials and constructions, or equivalent experience and education. Understanding of commercial challenges and PCI (Payment Card Industry) compliance. Strong continuous improvement mindset. Ability to thrive in high-pressure environments with multitasking and prioritization. Energetic, self-motivated, and adaptable in ambiguous situations. Ready to Make an Impact?At Serigraph, your work matters. If you're passionate about customer service, thrive in a fast-paced environment, and want to grow with a company that values continuous improvement and accountability, we want to hear from you. Apply today and help us deliver service that stands out. Who is Serigraph? Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference-because that's the kind of community we want. Life at Serigraph The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy: Competitive wages Access to earned wages before the scheduled payday Paid time off, 10 paid holidays, and a vacation buy/sell program Free onsite healthcare and telemedicine including COVID testing Full benefits package including health, dental, vision, disability, and life insurance 401(k) eligibility on day one Free onsite fitness facility and walking trails Cross training, growth, and promotion from within What are you waiting for? Apply to join the Serigraph team today! *Serigraph is an Equal Opportunity Employer*
    $32k-39k yearly est. 12d ago

Learn more about call center representative jobs

How much does a call center representative earn in West Allis, WI?

The average call center representative in West Allis, WI earns between $26,000 and $44,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in West Allis, WI

$34,000

What are the biggest employers of Call Center Representatives in West Allis, WI?

The biggest employers of Call Center Representatives in West Allis, WI are:
  1. Conduent
  2. The Russ Darrow Group
  3. Bath Concepts Independent Dealers
  4. Sales And Marketing Group, Inc.
  5. Diggers Hotline
  6. The Mailroom Associate Role
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