City dispatcher vs dispatch technician

The differences between city dispatchers and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a city dispatcher and a dispatch technician. Additionally, a city dispatcher has an average salary of $44,847, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a city dispatcher include customer locations, customer demand and customer expectations. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

City dispatcher vs dispatch technician overview

	City Dispatcher	Dispatch Technician
Yearly salary	$44,847	$34,469
Hourly rate	$21.56	$16.57
Growth rate	-	-4%
Number of jobs	9,376	30,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

City dispatcher vs dispatch technician salary

City dispatchers and dispatch technicians have different pay scales, as shown below.

	City Dispatcher	Dispatch Technician
Average salary	$44,847	$34,469
Salary range	Between $24,000 And $83,000	Between $27,000 And $43,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between city dispatcher and dispatch technician education

There are a few differences between a city dispatcher and a dispatch technician in terms of educational background:

	City Dispatcher	Dispatch Technician
Most common degree	Bachelor's Degree, 51%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

City dispatcher vs dispatch technician demographics

Here are the differences between city dispatchers' and dispatch technicians' demographics:

	City Dispatcher	Dispatch Technician
Average age	43	43
Gender ratio	Male, 76.7% Female, 23.3%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between city dispatcher and dispatch technician duties and responsibilities

City dispatcher example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Guide drivers as they are on the road delivering groceries at various locations.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

City dispatcher vs dispatch technician skills

Common city dispatcher skills

Customer Locations, 23%
Customer Demand, 20%
Customer Expectations, 13%
DOT Regulations, 7%
Data Entry Functions, 7%
Outbound Operations, 6%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%