City dispatcher vs service dispatcher

The differences between city dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a city dispatcher and a service dispatcher. Additionally, a city dispatcher has an average salary of $44,847, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a city dispatcher include customer locations, customer demand and customer expectations. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

City dispatcher vs service dispatcher overview

	City Dispatcher	Service Dispatcher
Yearly salary	$44,847	$33,663
Hourly rate	$21.56	$16.18
Growth rate	-	-4%
Number of jobs	9,376	74,936
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

City dispatcher vs service dispatcher salary

City dispatchers and service dispatchers have different pay scales, as shown below.

	City Dispatcher	Service Dispatcher
Average salary	$44,847	$33,663
Salary range	Between $24,000 And $83,000	Between $26,000 And $42,000
Highest paying City	-	Kent, WA
Highest paying state	-	Washington
Best paying company	-	Basin Electric Power Cooperative
Best paying industry	-	Government

Differences between city dispatcher and service dispatcher education

There are a few differences between a city dispatcher and a service dispatcher in terms of educational background:

	City Dispatcher	Service Dispatcher
Most common degree	Bachelor's Degree, 51%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

City dispatcher vs service dispatcher demographics

Here are the differences between city dispatchers' and service dispatchers' demographics:

	City Dispatcher	Service Dispatcher
Average age	43	43
Gender ratio	Male, 76.7% Female, 23.3%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between city dispatcher and service dispatcher duties and responsibilities

City dispatcher example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Guide drivers as they are on the road delivering groceries at various locations.

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

City dispatcher vs service dispatcher skills

Common city dispatcher skills

Customer Locations, 23%
Customer Demand, 20%
Customer Expectations, 13%
DOT Regulations, 7%
Data Entry Functions, 7%
Outbound Operations, 6%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%