City dispatcher vs yardmaster/customer service/crew dispatching

The differences between city dispatchers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a city dispatcher and a yardmaster/customer service/crew dispatching. Additionally, a city dispatcher has an average salary of $44,847, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.

The top three skills for a city dispatcher include customer locations, customer demand and customer expectations. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.

City dispatcher vs yardmaster/customer service/crew dispatching overview

	City Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Yearly salary	$44,847	$31,397
Hourly rate	$21.56	$15.09
Growth rate	-	-8%
Number of jobs	9,376	157,794
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	High School Diploma, 41%
Average age	43	43
Years of experience	2	2

City dispatcher vs yardmaster/customer service/crew dispatching salary

City dispatchers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.

	City Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average salary	$44,847	$31,397
Salary range	Between $24,000 And $83,000	Between $25,000 And $38,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between city dispatcher and yardmaster/customer service/crew dispatching education

There are a few differences between a city dispatcher and a yardmaster/customer service/crew dispatching in terms of educational background:

	City Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Most common degree	Bachelor's Degree, 51%	High School Diploma, 41%
Most common major	Business	Business
Most common college	-	-

City dispatcher vs yardmaster/customer service/crew dispatching demographics

Here are the differences between city dispatchers' and yardmaster/customer service crew dispatchings' demographics:

	City Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average age	43	43
Gender ratio	Male, 76.7% Female, 23.3%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between city dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

City dispatcher example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Guide drivers as they are on the road delivering groceries at various locations.

Yardmaster/customer service/crew dispatching example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
Enter tender and movement numbers in AS400.
Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.

City dispatcher vs yardmaster/customer service/crew dispatching skills

Common city dispatcher skills

Customer Locations, 23%
Customer Demand, 20%
Customer Expectations, 13%
DOT Regulations, 7%
Data Entry Functions, 7%
Outbound Operations, 6%

Common yardmaster/customer service/crew dispatching skills

Data Entry, 20%
Customer Service, 8%
Customer Complaints, 7%
Outbound Calls, 6%
Inbound Calls, 6%
Payroll, 5%

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City Dispatcher
City Dispatcher vs Yardmaster/Customer Service/Crew Dispatching

Updated January 8, 2025

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